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UGREEN Brand User Q&A – Questions About the New DXP NASync NAS Storage Solution

Your Questions for UGREEN about their New NAS Solution

IMPORTANT March 22 UpdateThe UGREEN DXP4800 PLUS NAS Review is NOW LIVE, watch it HERE, read it HERE and learn about the Software HERE and HERE

With UGREEN still in the process of launching their Kickstarter campaign for a new NAS Storage Solution (the DXP NASync series) to market, many users (myself included) have a lot of questions about the product. Let’s face it, we are not talking about a standard ‘over the counter’ purchase where – this is CROWDFUNDING! Therefore, users need to take extra care and caution before considering putting down money (remember, crowdfunding is not the same as eRetail!). Alot of users want to know just what the UGREEN DXP NAS Storage solution can do, what it can’t do, UGREEN’s plans for the future and…at a very basic level… is the UGREEN NAS actually a ‘thing’! People have been burnt by crowdfunding before, plus UGREEN has no previous recognized experience in the world of NAS, They are definitely SIGNIFICANTLY more established in the tech market (12 years) than many other crowdfunded NAS/Private Cloud solutions that have popped up in the last 1-2 years to challenge the likes of Synology and QNAP, but this is their first NAS. Heck, it’s actually 4-5 different NAS’ arriving at launch – that’s a big, big undertaking! So, l asked you guys to fire me over as many questions as possible to ask the brand directly, and you did not disappoint! I have taken the many, MANY questions that were submitted and condensed them into the 20 questions below. With the crowdfunding launch for their product arriving towards the end of the month. many of the questions below represent users’ reservations and dealbreakers before they are prepared to engage with the brand, the solution and the launch! So, let’s go through the brand’s responses to your Questions.

UGREEN NAS Brand Q&A – The TL;DR

IMPORTANT – The Ugreen Q&A Video goes into ALOT more detail in the responses to each question, so if you want MORE detail, then do watch it HERE and use the chapters on the bottom of the video

I GET IT! You are in a rush! So, here is the short version, the skinny, the cliff notes! I asked 20 questions in total (slightly more in the zoom recording coming to YouTube), and here is the summary of their answers in bullet points:

So, some GOOD news, some BAD news and some ‘TBC’ news. Let’s dig more into the actual Q&A itself and go through those questions, one by one.

The Q&A with UGREEN – Answering Your Questions about their NAS Solution

Below is the written response provided to me by the HQ (handled by Diana An, a Marketing Specialist in conjunction with their product management teams) of UGREEN after submitting my questions, collected from user comments (HERE and HERE) between March 4th and 10th 2024. There is also a Zoom session with UGREEN that will be live soon/now that goes into much greater detail and analysis of these questions and answers, conducted with Hernan Lopez, a U.S.-based UGREEN representative. Questions were provided in advance to UGREEN 48 hours in advance of the Zoom session (timezone dependent) in order to allow UGREEN time to sufficiently source adequate answers. The questions and answers below are provided unedited and unchallenged, but further investigation was conducted in the Zoom recording that is/will be available on the NASCompares Youtube Channel HERE. I should also add that UGREEN has provided me with a DXP4800 PLUS and a DXP480T NAS unit for testing and evaluation, which I will be publishing videos and articles on later this month (hopefully, prior to the launch of the campaign) in order to evaluate these pre-release units and assess the quality of the hardware, software and viability of the solution.

Additionally, I would like to thank the many channel viewers and subscribers for providing the questions for this Q&A. There were around 100+ in total, so I was forced to consolidate them (merging similar/identical questions together, or answering less debated/unanswered questions in those comments of the initial posts (again, see HERE and HERE). Questions below have been credited to numerous YouTube members (denoted by the @ prefix, with my own name there too), but in many cases, the questions were asked by many, many users (eg why Kickstarter?), so I have attributed to just the first 2-3 users). Here is the Q&A:


Why Kickstarter?

@grege9862 , @InspectorGadget2014

Firstly, The UGREEN NASync is our new product line and we can have pre-connection and pre-communication with the consumers and get their feedback in advance before we bring it on Kickstarter. Secondly, many well-known brands also launched their new product line on kickstarter/Crowdfunding.


@michaelpaolini , @ajrfilm9951

Currently, Thunderbolt connection for our device is host only, and can be used for external storage. But some features like Thunderbolt Networking are in our development plan.


@DIGIBITE (Eddie!)

The wifi on our 480T device supports both functions above.


(@LacayoDe , @herbentroost427, @ghostbaleada , @misku_ , @ttuschak

UPDATE 26/03/24 The position of UGREEN on the use of 3rd Party OS Use on their NAS hardware (with regard to hardware warranty) has changed since this Q&A.: “The Ugreen team confirms that whatever is promised in their warranty policy will not change, which only covers the hardware. They also mention that there is a risk of damage if you install a third-party OS, including data loss and compatibility issues, etc.” – Ugreen Representative, 26/3/24

Unfortunately, modifying the built-in system is not officially supported. It’s not suggested to do so. If users insist on doing it, they will lose the warranty permanently.


@TheFric , @rogerwagner8498 , @ghostbaleada , @misku_ , @herbentroost427 , @ajrfilm9951

Our products are still in their infancy, and when expectations are good, we will gradually expand markets in more regions.


@michaelpaolini

We will be referring to Professional-grade security standards and continuously optimizing and improving the system’s security features. Currently we are also working on the certification of EN303645 and TruestE.

NOTE from Robbie – This question was expanded upon in the YouTube Q&A, and I recommend watching HERE for a fuller response to this question


@famoussasjohn

Yes, we will add the PledgeBox option during the campaign.


Source www.techpowerup.com

@Latino3650 , @GroundDwellerStudioS

We will have hardware product manuals that will contain device information. The product manual is currently in the editing process. Which model of product do you want to know about? We can send it to you separately first.


@michaelpaolini

To use the UGREEN Link service, you need to register a UGREEN Link account first, then log in to the control panel of the NAS device and set a custom domain name. After applying the settings, you will be assigned the corresponding domain name for remote access.


@Butyouveheardofme3486 , iVuehl

This information will be described in the product manual, similar to the PCIe issue. If you would like to know about a specific model, we can send it to you separately.


@nascompares

During the public beta period, we collected some user experience optimization suggestions for the App. And we hope to deliver a version with a better experience to everyone, so we delayed the launch for half a month.


@overclocked9033

Yes, UGREEN OS supports this schedule and you can customise it in the control panel.


@Fan_de_Parcs

Yes

Yes, you can use a SSD either for cache or storage usage. However, you can’t use the same drive for both caching and storage purposes.


@Fan_de_Parcs

Yes, this backup function is in our plan and still under development.


@Dreamslacker

UGREEN OS supports BTRFS in terms of data scrubbing / checksumming.


Not possible yet.

(NOTE FROM Me/ Robbie – In a recent software update, I found that a new option is in place for expansions, but it is still WiP. It seems to only reflect INSIDE the system and not a physically connected external expansion however, i.e needs empty bays. See Below)


@doppelherz

Basic,JBOD,Raid0,Raid1,Raid5,Raid6,Raid10 are supported.


@thomasm964

AI Smart Recognition & Classification(without Internet connection), search Pictures by Text. Search for photos of pets, fruits, vehicles or more simply by entering search keywords. Use smart recognition to create photo albums that intelligently identify and classify faces, places, animals, and more. AI service are going to operate in-system and without internet connectivity. If an app or service is installed on the system that requires internet connectivity, this will be made clear in the app release notes and controllable on the system GUI


@cyberlando

Yes, virtualization and docker will support out of the box. However, this is still early stage of our beta and these 2 functions are still under development.


@dozix88

UGREEN NAS supports the NFS protocol, including NFSv3, NFSv4, NFSv4.1, while iSCSI is not supported.


How much will the UGreen NASync Series Cost and When Will It Launch?

The UGreen NASync series is poised to make a notable entrance into the NAS market with a range of devices that cater to different storage and performance needs. With the Kickstarter launch prices set attractively at $239.99 for the entry-level DXP2800 and scaling up to $899.99 for the high-end DXP8800 Plus, UGreen is competitively positioning its products. The mid-range DXP4800 and DXP4800 Plus are tagged at $359.99 and $419.99 respectively, while the specialized NVMe-focused DXP480T Plus is introduced at $479.99. Post-crowdfunding, the retail prices, also known as the Manufacturer’s Suggested Retail Price (MSRP), are expected to be significantly higher—almost doubling for some models, like the DXP2800 with an MSRP of $399 and the DXP8800 Plus which will retail for $1499. This pricing strategy not only provides an incentive for early backers but also underscores the value proposition of getting in early on the Kickstarter campaign. Nevertheless, THIS IS CROWDFUNDING and therefore not the same as buying from your usual retail outlet, be aware. UGreen is tapping into the growing buzz of middle-ground solutions between turnkey options from Synology/QNAP and BYO/DiY options that retire time and knowledge to build. If you are on the fence, there isn’t a tremendous rush, as crowdfunding officially begins on March 26th (see link below). We will be keeping an eye on this one as the weeks go on!

Click the Link Below to find out more about the UGREEN NASync NAS Series on the brand’s official Site:


 

 

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