SYNOLOGY SUPPORT SEAGATE & WD AGAIN – TOO LITTLE, TOO LATE?

Synology (FINALLY) Gives In to 3rd Party HDD Support in 2025 PLUS Series NAS

Of all the stories of 2025, very few had the level of impact on the NAS industry that the Hard Drive support policy change by Synology did. Arguably THE name in the world of turnkey NAS, Synology enjoyed a fairly spotless reputation up until recent years, but when their gradual first-party support stance took a very drastic acceleration in April 2025 with a complete lockout of HDDs from Seagate and WD for their 2025 generation of hardware, the industry responded very, very unfavourably (Ed – understatement of the YEAR). Over the months that followed, even some of the biggest tech platforms and consumer rights focused media outlets on the internet made damning statements about the brand’s actions, previously very Synology-friendly outlets either criticised the move or simply ceased covering Synology, and even typically heavily supportive Synology-associated platforms such as the Synology subreddit and yes even here at NASCompares were keen to highlight every inconsistent turn of this story. After six months of heavy fire, undoubtedly poor sales of the 7–8 released Synology 2025 generation hardware launches in that time (eg DS925+, DS1825+, DS425+, etc), repeated missteps by the brand in user engagement (such as disabling comments on videos, contradictory press statements and baffling justifications around hardware)… now… NOW the brand has announced that you will once again be able to use Seagate and WD Hard Drives on the Synology 2025 generation of devices – and importantly, this time without the level of shouted alerts and warnings. So, let’s discuss when this WD and Seagate Hard Drive media support is coming back, what are the limits, is this too little too late and whether all this was ever worth it for Synology.

IMPORTANT – Official DSM 7.3 details and further confirmation arriving shortly.

When and How Will Third-Party Hard Drive Support Return to the 2025 Synology NAS?

Synology has detailed that third-party hard drive support will return to 2025 devices alongside the rollout of DSM 7.3, the next major update to the Synology software platform. Unlike previous statements earlier this year, this U-turn now means that Seagate and WD drives will not only be usable again but also with a significant reduction (possibly even complete removal – still awaiting exact testing of DSM 7.3 ourselves) from the constant “unverified drive” and “at risk” warnings that plagued users. This represents a return to the compatibility model users were familiar with before 2025. Exact rollout dates of the DSM 7.3 update are still pending (likely Q4 2025 or early Q1 2026), but this will mark the point where Synology’s 2025 NAS systems no longer block unsupported drives at installation. Until that update arrives and users proceed with it’s installation, Synology 2025 systems will of course still not allow unconfirmed media to initialise DSM. Likewise, it remains unclear how the update will interact with users who have already employed community scripts to bypass restrictions – whether these fixes will still be needed, or whether DSM 7.3 will overwrite them entirely.

Another important detail is how far this reinstated compatibility extends. According to Synology’s new position in the DSM 7.3 rollout, users will again be able to initialise DSM, create storage pools, volumes, run disk checks, expand pools, perform RAID repairs and create hot spare disks – essentially restoring the same functionality that was lost earlier this year. Crucially, the obtrusive warning messages that previously accompanied unsupported drives will be removed, which means the user experience should be indistinguishable from older Synology generations. Synology has stated that testing of specific Seagate and WD drives was still “ongoing” in the last 6 months, but this appears largely academic now, since DSM 7.3 will no longer enforce the same restrictions. Which brings into question the validity of those claims. In practice though, this means users can once again choose from the wider drive market, without fear of blocked features or disruptive alerts. It is still not 100% clear on what the position regarding M.2 NVMe SSDs and Storage Pool use will be, as well as if this is going to be completely brand wide – or just affecting the PLUS series new and old that are eligible for the DSM 7.3 update.

The Alerts and ‘Warnings’ that users have gotten used to up tll now (i.e pre DSM 7.3 roll out):

To confirm, the current 2025 systems that primarily this Synology U-turn on Hard Drive compatibility in DSM would affect are:

• Synology DS925+
• Synology DS1525+
• Synology DS725+
• Synology DS1825+
• Synology DS425+
• Synology DS225+
• Synology RS2825RP+

Previous PLUS series devices did not arrive with the exceedingly strict ‘no verified = no initialization’ rule that the above system’s had, so although these will benefit in DSM 7.3 with lessened warnings that they currently had, it is not the deal breaker proposition that it is/was in the x25 series.

However, let’s return to the point. Was ALL of this chaos by Synology worth it? Was there actually a coherent strategy in place here? Let’s discuss the damage that the last 6 months have caused.

Is it Too Little, Too Late? Is the Damage to the Synology Brand Already Done?

It’s a valid point. As mentioned in the intro, Synology has been a brand that, short of a few knocks along the way, has had a sterling reputation. Although their hardware has often been a little underwhelming, the software and services have been largely A1. But the move by Synology in restricting the use of drives from brands such as Seagate and WD burned A LOT of bridges. One cannot imagine that Western Digital or Seagate Technology were especially pleased by the rebuke either. The backlash was immediate and huge. Numerous sources I have spoken to in Europe and the U.S regarding Synology PLUS series sales (even for the 2023/22/21 ranges) confirmed the same sentiment: “Synology Diskstation sales were at a fraction of the previous year.” How much these support changes impacted enterprise solutions is unconfirmed, but given the number of sys-admins who quietly admitted to changing their buying plans, and sales teams who admitted recommending other vendors when Synology quotes became less competitive, the damage over the last 6 months has been palpable.

 

However, what about the next six months? Or the next 12 or 24? The timing of Synology’s disastrous hard drive support policy flip-flop could hardly have been worse. Alongside tech buyers (home and business) having tighter budgets due to rising costs, international trade tariffs being debated, new players entering the NAS industry, and rising expectations of what a system should do, Synology could not have chosen a worse moment for an unpopular policy. Many users who saw the way the policy was rolled out interpreted it as “the writing on the wall” and changed their stance on the brand. Some already jumped ship to alternative vendors, and others opted for older Synology hardware from pre-2025 ranges to avoid the lockout. For those buyers, the fact that the restrictions are now being removed will feel like a bitter twist – they could have had the newer hardware with the same freedom if they had simply waited a little longer.

How much of this shift can be attributed to public and media backlash is hard to quantify, but the scale of the U-turn speaks for itself. This is not the first time Synology has reversed course under pressure. Back in 2021/22, when DSM 7.0 introduced the earliest versions of its compatibility enforcement with red critical warnings, the outcry forced a retreat in DSM 7.1 to amber warnings instead (read here). History has now repeated itself on a much bigger stage. The difference is that this time, months of poor reviews, negative coverage, and lost sales will remain part of the public record, and Synology will struggle to erase that damage.

Much like QNAP and its long-running association with Deadbolt ransomware attacks, Synology may find that users do not easily forget this saga. For months, the internet has been awash with angry comments, critical reviews, and valid frustration at the brand’s direction. Even with DSM 7.3 restoring full drive freedom, the stigma of this six-month debacle will linger. Some users will never return. Others will approach Synology with renewed caution, mindful that the company could change course again in the future. The reaction from existing and potential Synology PLUS series NAS users was loud enough that I felt compelled to make two videos SPECIFICALLY because users were DM’ing and commenting about why I/NASCompares was continuing in our coverage of this brand:

Is the Synology DS925+, DS1825+, DS1525+, etc NAS OK to Buy Now?

As this change in unverified hard drive support policy by Synology seems to be rolled out in the DSM 7.3 update, that means that currently if you buy and deply a Synology x25 generation NAS, you will still be subject to the restricted HDD deployment status of DSM right now (i.e cannot initialize, cannot RAID build, Rebuild, hot spare, etc unless using a Synology labelled drive or one that eventually might arrive on the compatibility list). So, if you buy the new Synology DS925+, DS1825+ or DS1525+ – unless you were already going to buy Synology hard drive and SSD media, you won’t be able to do very much out the box! So, if you are only considering a Synology NAS right now IF it can be used with 3rd party and/or unverified storage media – DO NOT BUY until the DSM 7.3 update rolls out! You will just be wasting some of your 3 year included warranty whilst you wait!

HOWEVER –If/When you do wish to purchase a Synology NAS, please do use the links below in order to purchase your NAS. Doing so results in a small commission coming to me and Ed here at NASCompares, and it allows us to keep doing what we do here, and is the most frictionless and zero-cost way for you to support our articles, reviews, videos, guides, support systems and more.

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Below are further videos from over the course of the last 6+ months that cover the evolution of Synology and this controversial hard drive support policy.

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