How to upgrade WD MyCloud OS3 with OS5

1. Before updating to My Cloud OS 5, your device must be updated to Firmware 2.41.121 or higher.
   • Download firmware version 2.41.121 for your My Cloud model from the WD Support Website to your local computer
   • Login to your My Cloud dashboard as “admin” user
     For assistance accessing the Dashboard, please refer to Answer ID 27432 How to Access the Dashboard on a My Cloud Device
   • Click Settings
   • Click Firmware
   • Click Manual Update from File
   • Browse to the downloaded firmware file
     Select the firmware image file and Click Open to start the firmware update process
   • Click Install and Reboot and wait for the update and reboot process to complete
2. Log into the My Cloud dashboard
   For assistance accessing the Dashboard, please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device
3. Click the Box NEW OS 5 AVAILABLE

1. Introducing My Cloud OS 5
   Click Next to continue the update process
   Click Update Later to cancel the OS 5 update process.

1. Things to know
   One Way Migration

   Important: Upgrading to My Cloud OS 5 is a one Way Migration. There will no option to revert back to OS 3.

   NAS App Reinstall
   You will need to reinstall the Apps you have
   Click Next

1. New cloud account needed after the upgrade
   Click Next

1. Ready To Upgrade?
   Installion is 5 minutes
   Reconfigure is 15 minutes
   Click Start Upgrade

1. Upgrading to OS 5… Firmware will download

1. Upgrading to OS 5… Firmware will Upgraged

1. Upgrade Complete. Device will reboot

1. Type OS 3 password
   Click Next

1. End User License Agreement
   Review the End User License Agreement Click I Agree

1. Create a New Password for My Cloud OS 5
   Click Next

1. Update password for local NAS users
   Create a new password for local NAS users.
   Click Skip this user if the password should be set later.
   Click Next

1. Set Time zone
   Select the time zone from the list
   Click Next

1. Access from anywhere
   To skip the Cloud Access Configuration, Click Skip Cloud Access
   To configure the remote access, Click Continue

1. Create cloud account
   Fill out the form and add an email address to use it for cloud account.
   If the account is already created for any other device (including WD My Cloud OS5, My Cloud Home or Sandisk ibi), click Sign in with exisitng My Cloud OS 5 cloud account and Sign in to the created account.

1. Enable Cloud access for your network shares
   By selecting the share folder, the web/mobile access will be enabled for that specific folder. This selection will enable the indexing process on the your My Cloud OS 5.
   for more information about indexing process, please refer to Answer ID 30021: My Cloud OS 5 Cloud Access Content Indexing FAQ
   Click Next

1. Sign-in Successful
   Click Next

1. Optimized video playback for cloud access
   This process will pre-generate a short clip file of your video and store them in My Cloud device for play back later.
   By selecting Yes, the deive will generate the a short clip of your video files.
   For more information, please refer to Answer ID 30042: My Cloud OS 5: Web and Mobile App Image, Audio and Video Playback

   Important: Optimizing Video Playback is only supported on My Cloud PR2100/PR4100 and it is not supported on any other My Cloud device.

   

1. Analytics opt-in
   To opt-in the analytics click Agree to share
   Otherwise click Do not share

1. Almost finished
   Click Go to Apps

1. Click Reinstall to install the app that was installed on the OS 3.

• Answer ID:29836 My Cloud OS 5 Indexing in Progress Message
• Answer ID:29223 My Cloud OS 5 User Share Indexing

Next Steps