Reset Synology NAS

You may want to a soft reset or hard reset.

Before you start make sure NAS is on and booted.

Soft Reset the user account and network settings

1. Use a paper clip to gently press and hold down the RESET button for about four seconds until you hear a beep sound, and release the button immediately.
2. NAS will restart and after a beep it will be successfully booted.
3. Enter find.synology.com in the search bar of a web browser and find your Synology device on the Web Assistant page. You can also find your Synology device from the Synology Assistant desktop utility
4. Set a new password for your admin account.
5. Follow the steps on the screen and you will be back in the game.

Assistant desktop utility, which can be downloaded from Synology Download Center.

A soft reset will change these settings back to default – no data will be lost on the disks:

• password for admin account will be restored to the default value (blank).
• IP address will be set to automatic and will pick up next available IP similar to your computer
• UI management port will be reset to 5000/5001.
• IP, DNS, gateway, and other net interfaces will be reset to DHCP.
• PPPoE will be disabled.
• Auto block will be disabled.
• Firewall rules will be disabled.
• Encrypted folders will be unmounted and the feature Mount automatically on startup will be disabled.
• High-availability cluster will be removed.
• Virtual Machine Manager cluster will be removed.

Hard reset and reinstall OS. [You will lose data]

This section guides you through the steps for resetting your Synology NAS and re-installing the operating system DSM:

1. Find the RESET button at the back of your Synology NAS (please click here and consult the Hardware Installation Guide for your Synology NAS model if you have difficulty locating the RESET button).
2. Use a paper clip to gently press and hold down the RESET button for around 4 seconds until you hear a beep sound, release the button immediately, and then press and hold down the button again for 4 seconds until you hear 3 more beeps.
3. Wait for around 2 minutes till the STATUS light on your Synology NAS flashes orange, indicating that your Synology NAS has been successfully reset and the system configurations have been wiped.
4. To re-install DSM, enter find.synology.com in the search bar of your web browser and find your Synology NAS on the Web Assistant page. The server name of your Synology NAS should be either DiskStation, FlashStation, or RackStation depending on your Synology NAS model, and the status should be Configuration lost.

Applied Models

• 21 series:DS1621xs+
• 20 series:RS820RP+, RS820+, DS1520+, DS920+, DS720+, DS620slim, DS420+, DS420j, DS220+, DS220j, DS120j, SA3600, SA3400
• 19 series:RS1619xs+, RS1219+, RS819, DS2419+, DS1819+, DS1019+, DS419slim, DS119j, DVA3219
• 18 series:FS1018, RS3618xs, RS2818RP+, RS2418RP+, RS2418+, RS818RP+, RS818+, DS3018xs, DS1618+, DS918+, DS718+, DS418, DS418play, DS418j, DS218+, DS218, DS218play, DS218j, DS118
• 17 series:RS18017xs+, RS4017xs+, RS3617xs+, RS3617RPxs, RS3617xs, RS217, DS3617xs, DS1817+, DS1817, DS1517+, DS1517
• 16 series:RS18016xs+, RS2416RP+, RS2416+, RS816, DS916+, DS716+, DS716+II, DS416, DS416play, DS416slim, DS416j, DS216+, DS216, DS216play, DS216j, DS216se, DS216+II, DS116
• 15 series:RS815RP+, RS815+, RS815, RC18015xs+, DS3615xs, DS2415+, DS2015xs, DS1815+, DS1515+, DS1515, DS715, DS415+, DS415play, DS215+, DS215j, DS115, DS115j
• 14 series:RS3614xs+, RS3614RPxs, RS3614xs, RS2414RP+, RS2414+, RS814RP+, RS814+, RS814, RS214, DS414, DS414slim, DS414j, DS214+, DS214, DS214play, DS214se, DS114, EDS14
• 13 series:RS10613xs+, RS3413xs+, DS2413+, DS1813+, DS1513+, DS713+, DS413, DS413j, DS213+, DS213, DS213j, DS213air
• 12 series:RS3412RPxs, RS3412xs, RS2212RP+, RS2212+, RS812RP+, RS812+, RS812, RS212, DS3612xs, DS1812+, DS1512+, DS712+, DS412+, DS212+, DS212, DS212j, DS112+, DS112, DS112j
• 11 series:RS3411RPxs, RS3411xs, RS2211RP+, RS2211+, RS411, DS3611xs, DS2411+, DS1511+, DS411+, DS411, DS411slim, DS411j, DS411+II, DS211+, DS211, DS211j, DS111
• *10 series:RS810RP+, RS810+, DS1010+, DS710+, DS410, DS410j, DS210+, DS210j, DS110+, DS110j
• *9 series:RS409RP+, RS409+, RS409, DS509+, DS409+, DS409, DS409slim, DS209+, DS209, DS209j, DS209+II, DS109+, DS109, DS109j
• *8 series:RS408, RS408RP, DS508, DS408, DS108j

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