100 Reasons Turnkey (Synology/QNAP/etc) are BETTER than DIY NAS (TrueNAS, UnRAID, Proxmox)

Why Many Users Choose Synology/QNAP/Terramaster/UGREEN/etc, over TrueNAS and/or UnRAID – 100 Reasons

I think most users who use out-the-box NAS solutions (also known commonly as ‘turnkey‘) will admit that, although they hear alot of good things about TrueNAS and UnRAID (as well as Proxmox, OMV and ZimaOS) – there are plenty of reasons why they have not jumped ship from their Synology or QNAP yet. No one can argue that the low resource and flexibility of UnRAID, or the power and scalability of TrueNAS is not absolutely incredible – but all to often people can forget the convenience and ease of turnkey solutions – and why in 2025 that can be as appealing to us as it was back in the early 2000s, when solutions like these first appeared at retail! So, below are 100 reasons why users choose to pick and/or stay in the safe (if more expensive!) world of turnkey NAS! Some reasons are more business-focused, some more about ease of use, and others are actually more NAS brand specific (eg QNAP Qtier, Synology Active Backup, Terramaster TRAID, etc)

IMPORTANT DISCLAIMER – Different tools suit different tasks! I use both DIY and Turnkey Solutions in my own personal/work data storage environments (as well as a little bit of DAS and even some off site cloud!),. This article is not designed to ‘attack’ or ‘slag off’ one side of the home server market over another! It is to help understand why users might choose one over the other. Not disimilar in some ways to how some people prefer PC gaming vs Console gaming (or even exclusively mobile, though even struggle to wrap my head around that one!).

1. Simplified setup and onboarding

Vendor NAS software is typically ready out of the box with first run wizards, auto detection of drives, RAID suggestions and basic services pre enabled. Many users can reach a working file server or backup target in minutes without learning storage concepts in depth.

2. Unified interface across features

DSM, QTS, ADM, TOS, UGOS and UniFi Drive present storage, users, apps, snapshots, virtualisation and monitoring through one consistent GUI. In DIY platforms you often jump between different web apps, plugins or containers that each have their own interface and logic.

3. Opinionated defaults that reduce mistakes

Turnkey systems are designed around the most common small business and home use cases. They pre select file systems, background scrubs, SMART checks, scheduled snapshots and appropriate permissions. This reduces the risk of badly configured ZFS or array settings that can happen in DIY setups.

4. Integrated backup and sync ecosystem

Vendor NAS platforms usually bundle full backup suites for PCs, Macs, mobile devices, cloud sync and cross NAS replication, all controlled from one place. With DIY stacks you often assemble this from several separate tools such as Rsync, Restic, Duplicati, Hyper Backup style containers or custom scripts.

5. Official mobile and desktop apps

Synology, QNAP, Asustor, TerraMaster, UGREEN and UniFi all ship their own photo, video, music, file sync and admin apps for iOS, Android and desktop. Non technical users often rely on these instead of SMB, NFS or web portals. DIY platforms usually depend more on generic clients or community apps.

6. Vendor support and warranty alignment

When hardware and software come from the same company there is a single point of contact for troubleshooting, RMA and firmware issues. With DIY builds the user is responsible for diagnosing whether a problem is with the OS, the controller, the drives or their chosen container stack.

7. App stores and curated packages

Turnkey NAS operating systems provide an integrated app center with prebuilt and tested packages for Plex, Docker, databases, surveillance, office suites and more. Users avoid manual container creation or plugin hunting, and updates are delivered through the same update mechanism as the core OS.

8. Lower ongoing maintenance burden

Automatic OS updates, package updates, smart notifications and storage health checks are designed for people who do not want to maintain a homelab. DIY deployments like TrueNAS and UnRAID can be very stable but usually expect the admin to read changelogs, test new releases and manage hardware firmware themselves.

9. Polished UX for non technical family or staff

Many people want something they can hand to family members or colleagues without explaining datasets, pools or parity models. Vendor systems focus on friendly media apps, easy sharing links, simple user management and straightforward access control, which is less intimidating than more technical dashboards.

10. Purpose built hardware integration

Turnkey NAS software is tuned for the vendor chassis, CPU choices, fan curves, drive bays, expansion units and sometimes their own drives or NICs. This allows better power management, quieter cooling profiles and predictable performance under typical loads, whereas DIY setups sometimes require manual tweaking or custom scripts to reach the same level of integration.

11. Built in remote access services

Synology QuickConnect, QNAP myQNAPcloud, UGREEN remote access and UniFi cloud portals give relatively easy ways to reach the NAS from outside the home, with wizards for SSL certificates and relay or reverse proxy configuration. DIY solutions usually need separate VPN, reverse proxy or dynamic DNS setup, which can be a hurdle for less technical users.

12. Integrated surveillance and NVR features

Most turnkey NAS platforms bundle full camera management suites with motion detection, licensing, event timelines and mobile notification support. With DIY systems this often means combining separate containers or services and manually wiring storage, permissions and recording schedules together.

13. Smooth firmware and OS integration

Drive sleep, fan curves, thermal limits, UPS signals, LCD panels and front panel buttons are all tuned and tested by the vendor. This reduces strange edge cases such as fans stuck at full speed or drives not sleeping, which are more common when an OS is deployed on random DIY hardware.

14. Better experience for small offices and non technical teams

Turnkey NAS software is designed so that a small office without an IT department can manage users, quotas, shared folders, cloud sync and snapshots through a predictable interface. DIY stacks often assume there is a homelab style admin who is comfortable with shell access and manual recovery steps.

15. Pre integrated ecosystem services

Vendors often provide their own office suite, chat server, calendar, mail, photo and video applications that are aware of each other permissions and storage locations. Doing the same on a DIY system usually involves picking and integrating separate open source projects, each with its own user database and update cycle.

16. Clearer disaster recovery workflows

Many turnkey systems have guided workflows for replacing failed disks, expanding RAID, restoring from snapshots and recovering from another NAS or a cloud backup. DIY platforms are powerful here but often present more technical terminology and expect the admin to understand pool state, resilvering and dataset recovery in more detail.

17. Certification and ecosystem support

Synology, QNAP, Asustor and others often have official compatibility lists, certifications with backup vendors, hypervisors and camera brands, plus documentation that assumes their OS. This helps businesses that need a supported environment, rather than a custom stack that vendors may refuse to certify.

18. Predictable update cadence

Appliance style NAS software usually follows a documented release track, with security updates and feature releases pushed through a single updater. DIY NAS users often juggle OS upgrades, plugin or container updates and sometimes driver or kernel updates, which increases the risk of something breaking.

19. Lower learning curve for occasional admins

Some people only touch their NAS settings a few times per year. Turnkey software favours obvious icons, wizards and consistent terminology that are easier to come back to after a long gap. DIY environments frequently reward continuous familiarity and can feel opaque if you only log in when something has gone wrong.

20. Perceived professionalism and vendor reputation

For small businesses or freelance professionals, buying a branded NAS with an integrated OS feels closer to buying a finished appliance such as a router or firewall. This can inspire more confidence than a home built box with a community OS, even if the DIY system is technically superior, which influences purchasing decisions in many cases.

21. Built in cloud service integration

Turnkey NAS systems tend to ship with first party or curated apps for major cloud platforms such as Microsoft 365, Google Workspace, Dropbox and S3 compatible services. The wizards handle credentials, scheduling and throttling, so users do not need to wire up separate containers or command line tools for each provider.

22. Clear licensing and feature tiers

Commercial NAS platforms usually define which features are free, which require extra licenses such as camera channels or mail server and which are part of business tiers. DIY solutions often involve a mix of open source projects with different licenses plus optional paid plugins, which can be harder for a small business to audit.

23. Centralised security controls

Security options such as two factor authentication, account lockout rules, firewall profiles, certificate management and brute force protection are normally surfaced in one place in turnkey NAS software. On DIY stacks these controls may live separately in the operating system, reverse proxy, containers and hypervisor.

24. Extensive official documentation and training material

Vendors publish step by step guides, video tutorials and certification style training that assume their software stack. This makes it easier for junior staff or generalists to learn the system compared with assembling knowledge from multiple communities and wikis for a custom DIY setup.

25. Easier compliance reporting

For organisations that need to satisfy basic compliance such as audit trails, retention rules or off site backups, vendor NAS platforms often include reporting tools, logs and checklists that map to common requirements. With DIY environments the admin usually has to prove and document these controls manually.

26. More predictable multi site deployments

If several offices all use the same NAS brand, the admin can reuse the same playbook for remote management, replication, user templates and monitoring. DIY deployments may vary more in hardware and configuration between locations, which complicates support.

27. Lower barrier for third party support

External IT providers and managed service companies are more likely to have experience with popular turnkey NAS brands and their operating systems. That makes it easier to hand off support or get short term help, compared with a custom server running a niche or heavily customised DIY stack.

28. Consistent user experience during upgrades

When upgrading from an older appliance to a newer one from the same vendor, the interface, migration tools and storage layout are usually similar. This reduces retraining and migration complexity, while a move between different DIY platforms or versions can feel more like a full redesign.

29. Smaller risk of silent misconfiguration

Turnkey NAS software often validates settings and warns if you choose insecure or unsupported combinations, for example exposing services directly without encryption or mixing unusual RAID and cache arrangements. DIY tools frequently assume the admin knows the implications and allow more dangerous combinations without warning.

30. Better fit for plug and forget scenarios

Many users and small businesses want a storage appliance that they configure once, then largely ignore apart from occasional updates. Vendor NAS systems are aimed at this type of usage pattern, with notifications only when something important changes, whereas DIY environments typically reward regular attention and active administration.

QNAP Multimedia Applications and Tools

31. Better out of the box media experience

Turnkey platforms usually have polished photo, video and music apps, automatic indexing and pleasant web players for family or staff. DIY systems can match this with containers such as Jellyfin, Photoprism and Immich, but the user has to assemble and maintain all of it.

32. Built in wizards for directory services

Joining Microsoft 365, Azure AD, local Active Directory or LDAP is usually handled with simple wizards and documented steps. On DIY platforms it often means more manual configuration and troubleshooting of Samba, Kerberos and certificates.

33. Language, localisation and accessibility

Commercial NAS software is usually translated into many languages and tested for right to left scripts, date formats and accessibility features such as high contrast and screen reader support. DIY tools may only be fully usable in English and have less focus on accessibility.

34. Simpler notifications and alerting

Turnkey systems offer point and click setup for email alerts, mobile push messages and sometimes vendor cloud notifications. They choose sensible defaults for what counts as an important alert. DIY environments often need separate configuration for mail relays, monitoring containers and alert policies.

35. Integration with vendor hardware ecosystem

Vendors such as Synology, QNAP and UniFi design switches, routers, cameras and sometimes drives to work together. Using their NAS software often unlocks extra features or easier management when everything is from the same ecosystem, which is harder to replicate with a mixed DIY stack.

36. Cleaner upgrade path for non technical owners

If the original tech person leaves, a small office can more easily hand a vendor NAS to a new admin or outside consultant. A heavily customised TrueNAS or Unraid box may be much harder for someone new to understand, especially if it has many manual tweaks.

37. Better power management and noise tuning

Because the operating system is written for known hardware, the vendor usually has sensible defaults for drive spindown, CPU power states and fan speed curves. DIY builds sometimes run noisier or less efficiently until the owner spends time tuning them.

38. Easier resale and re deployment

A branded appliance that can be factory reset and resold is often more attractive on the second hand market, and the buyer knows they will get a familiar interface. A DIY server with a complex configuration is harder to pass on or repurpose.

39. Simple route to official feature requests

Turnkey NAS vendors maintain public roadmaps, ticket systems and sometimes beta programs where users can request features and see progress. DIY stacks rely more on open source project maintainers and community volunteers, which can be less predictable from a non technical user point of view.

40. Clear boundary between appliance and experiments

With a vendor box, many users treat the NAS as a stable appliance and do their experimental homelab work on other hardware. With DIY NAS platforms it can be tempting to mix storage, containers, VMs and random experiments on the same system, which increases the chance of self inflicted problems.

41. Integrated health check tools

Many turnkey NAS platforms include scheduled health scans, built in diagnostics and simple one click reports that summarise disk health, file system status and security posture. This gives casual admins a clear picture of whether things are normal without reading system logs.

42. Safer default network exposure

Vendor systems usually ship with conservative defaults for open ports, remote access and admin interfaces. They often require explicit confirmation before exposing services to the internet, which lowers the chance that a newcomer accidentally leaves something critical wide open.

43. Easier mixed environment support

Turnkey NAS software is designed from the start to serve Windows, macOS and Linux clients, as well as mobile devices, with presets for each. The same applies to printer shares, Time Machine and simple guest access, so a mixed household or office can work with fewer manual tweaks.

44. Family friendly features

Photo sharing, simple link based file sharing, parental controls and easy user creation make appliance NAS platforms attractive in homes where not everyone is technically minded. It is simpler to give each family member a home folder and app than to explain datasets and user groups in a more technical system.

45. Built in small business templates

Many vendor platforms include wizards labelled for small business tasks, for example file server for a workgroup, simple off site backup or camera recording for a shop. This template approach is less intimidating than building every share, permission and schedule from scratch.

46. Integrated antivirus and security scanners

Turnkey NAS operating systems usually include built in antivirus, basic malware detection and sometimes ransomware behaviour alerts that tie directly into shares and user accounts. With DIY stacks you often need to choose and connect your own security tools, then maintain them separately.

47. Built in help and guided troubleshooting

DSM, QTS, ADM and similar platforms tend to include integrated help panels, inline tooltips and simple diagnostic wizards that walk you through common problems such as slow access or failed backups. DIY platforms rely more on forum posts and community guides, which is slower for less experienced admins.

48. Tested support for vendor expansion hardware

Vendor NAS software is checked against their own expansion cards, external drive shelves, Wi Fi or cellular dongles and specific UPS models. This removes guesswork around drivers and compatibility that is more common when you deploy a general purpose OS on random hardware.

QNAP Virtual Machines and Containers

49. Clean virtual machine and container integration

On many turnkey NAS systems the built in virtualisation and container managers are linked directly into storage, networking and permissions with a unified permission model. DIY users often combine a separate hypervisor with storage and multiple container engines, which is more flexible but also more complex.

50. Easier link aggregation and networking features

Interface bonding, vlan tagging and basic quality of service are usually exposed through simple screens that understand the appliance hardware. On DIY setups these features can require manual configuration of network stacks or external switches with less guidance.

51. Integrated energy saving and scheduling

Turnkey NAS platforms frequently offer scheduled power on and power off, automatic hibernation and coordinated UPS shutdown in one place. DIY systems can do the same, but usually through a mixture of firmware settings, operating system tools and UPS software that are not collected into a single panel.

52. Simple handling of mixed storage tiers

Many vendor operating systems make it straightforward to mix solid state cache, solid state volumes and hard drive volumes with clear labels and usage suggestions. Users who just want a fast area and a bulk area can configure this quickly, without learning detailed tiering concepts.

53. Vendor tuned media indexing and AI features

Newer turnkey NAS software often includes ready configured services for face recognition, object tagging and quick search across photos and documents. Achieving the same on DIY systems typically means deploying several separate projects and ensuring they all stay updated and indexed correctly.

54. Friendly drive swap and expansion workflows

Guided workflows for swapping drives, upgrading disk size or adding new volumes reduce anxiety for people who only perform these tasks occasionally. DIY stacks present these operations at a lower level and expect the admin to understand more storage theory before they proceed.

55. Clearer codec and patent licensing story

For video playback and some network protocols the vendor usually takes care of licensing and legal obligations in the firmware and media apps. DIY stacks often leave it to the user to add codec packs, accept legal risk or live with reduced playback support.

56. Built in tools for privacy and data requests

Some turnkey NAS platforms provide simple tools for finding and exporting user data, wiping specific accounts and managing retention rules in ways that map to common privacy regulations. With DIY systems you usually have to design and script these workflows yourself.

57. Strong vendor partner and reseller ecosystem

Many service providers build standard offerings around Synology, QNAP or other vendor platforms, including fixed price backup, monitoring and remote management bundles. A customer can buy into that ecosystem more easily than asking a provider to support a one off DIY stack.

58. Remote diagnostic bundles for support

Vendor NAS software often includes support bundles that capture logs, system state and configuration in one archive that can be sent securely to support. On a DIY NAS, collecting everything a third party needs for diagnosis often involves more manual work and explanation.

59. Formal training and certification paths

Larger NAS vendors run structured training courses and certification exams focused on their platforms. Organisations can build a team of admins with recognised skills instead of relying only on informal community learning.

60. One click configuration backup and restore

Turnkey NAS systems usually have simple configuration backup features that capture users, shares, permissions and services in a single file that can be restored to identical or successor hardware. DIY platforms often have more moving parts, so configuration is spread across several tools and locations.

61. Better integration with office printers and scanners

Appliance NAS platforms commonly provide straightforward file shares and mail relay options with clear documentation for popular multifunction printers and scanners. In many cases, scan to folder and scan to mail work with only minor setup, which is harder on some DIY stacks.

62. Hardware backed security features surfaced clearly

Where the appliance includes secure boot, dedicated security modules or signed firmware, the NAS operating system usually exposes these with clear status indicators. DIY builds can also use such features, but enabling and monitoring them often involves lower level tools and more specialist knowledge.

63. Cloud based fleet management for many devices

Several vendors now offer cloud consoles that let you see, update and sometimes configure multiple NAS units from one place. This is useful for managed service providers and larger organisations and is not commonly available for DIY installations.

64. Reduced risk of software dependency conflicts

Vendor NAS software controls the package set tightly and exposes apps through a curated store. This lowers the chance that installing one package will silently break another through shared libraries or operating system updates. DIY systems give more freedom at the cost of more potential conflicts.

65. Integrated download and ingestion tools

Turnkey NAS platforms often include a full featured download client for web, ftp, torrent and nzb sources, tied directly into shares and quota rules. Non technical users can automate downloads and have them land in the right places without learning separate tools.

66. Native calendar and contact sync services

Many appliance systems expose built in calendar and contact sync using industry standard protocols, with setup wizards for common phones and desktop mail clients. Small teams get a simple private address book and calendar without having to assemble separate groupware software.

67. Turnkey VPN server with guided client setup

Synology, QNAP and others commonly include their own VPN server packages with wizards and downloadable client profiles, so remote users can get secure access without the admin needing to deploy a separate dedicated VPN appliance.

68. Integrated reverse proxy and virtual host manager

Turnkey NAS software often lets you publish several internal apps behind a single public address using a graphical reverse proxy manager, with automatic certificate handling. On DIY systems this usually means manual web server configuration and ongoing maintenance.

QNAP TS-231P2 Front USB Copy Button

69. Front panel copy and import workflows

Many branded NAS units wire the front usb port and copy button directly into the operating system, so pressing it can trigger predefined jobs such as importing photos or backing up a specific share. Replicating this behaviour on a DIY server normally needs custom scripting.

70. Effortless discovery by televisions and consoles

Vendor NAS operating systems usually ship with media servers that smart televisions and game consoles can see immediately, with almost no setup. For many households this simple living room playback is more important than advanced tuning.

71. Simple resource controls for apps and containers

Appliance platforms often expose per application limits for cpu, memory and sometimes network through sliders or basic fields in the app center. This reduces the chance that one heavy service will starve others without the admin needing to understand deeper container controls.

72. Structured beta and preview channels

Several commercial NAS ecosystems provide clearly labelled preview tracks for new features with documented rollback paths and support boundaries. Curious users can try new capabilities while still having a straightforward route back to a stable release.

73. Hardware aware media transcoding controls

Turnkey NAS software usually knows exactly which media acceleration features are present and exposes them through simple settings. Users can enable or disable hardware transcode and change quality limits without hand tuning media server parameters.

74. Native smart home and voice assistant integration

Many vendor platforms provide official skills or actions for major voice assistants and sometimes hooks for smart home platforms. This allows simple voice commands or automation rules for tasks such as checking storage status or pausing heavy jobs.

75. Unified performance monitoring and graphs

Turnkey NAS systems usually include dashboards that graph cpu, memory, network and disk activity over time. Admins get an at a glance view of behaviour without deploying a separate monitoring stack or learning specialised graphing tools.

76. Integrated snapshot browsing for end users

On many turnkey NAS platforms, users can see and restore earlier versions of files directly from the web file portal or desktop client, without needing admin access to the snapshot tools. DIY systems often expose snapshots mainly at the storage layer, which makes end user self service recovery more complicated to set up.

77. Pre defined permission and role templates

Vendor NAS software usually ships with ready made roles such as administrator, power user, standard user and guest that map to sensible permission sets. This reduces the chance of over privileged accounts and saves admins from building every permission scheme by hand, which is more common with DIY platforms.

78. Unified logging and audit views

Turnkey NAS systems tend to centralise system logs, access logs and app logs in one interface with filters and export options. Admins can quickly see who did what and when, instead of piecing together multiple log locations and formats as is typical on general purpose DIY servers.

79. Guided guest and project share creation

Appliance NAS platforms often include wizards specifically for temporary project folders or guest access, with options for automatic expiry and simple sharing links. DIY systems can do the same but usually require manual user creation, ACL tweaks and later cleanup that is easier to forget.

80. Consistent behaviour across the product range

Once someone has learned one model from a vendor, most of their knowledge applies across the whole family, even when hardware capabilities differ. Features behave in a consistent way, whereas DIY deployments can vary widely depending on how each server was built and configured.

81. Workload tuned defaults out of the box

Many vendor platforms come with presets for common workloads such as general file server, surveillance recording or virtualisation, each with tuned cache, connection and background task settings. DIY stacks often leave all the tuning to the admin and assume they understand how to optimise for each workload.

82. Multi administrator delegation with scoped access

Turnkey NAS software frequently supports multiple administrator level accounts with different scopes, for example a main system admin and a helpdesk admin who can reset passwords but not change storage. Implementing that kind of scoped admin access on a DIY stack usually demands deeper knowledge of underlying permission models.

83. Guided certificate and HTTPS management

Many appliance NAS platforms provide wizards that request, install and renew certificates from public authorities and apply them across web admin, file portals and apps. On DIY systems, certificate handling often requires manual web server configuration, file placement and periodic renewal scripts.

84. Vendor push notification channels

In addition to email alerts, turnkey NAS platforms often use vendor operated push services tied to their mobile apps and cloud accounts. This means important alerts such as disk failures or overheating can reach admins even when mail relays are misconfigured, something that is less common in DIY environments.

85. Clear support lifecycle and end of service timelines

Commercial NAS vendors publish how long each model and OS train will receive security and feature updates. That clarity makes it easier to plan hardware refreshes and budgets, whereas with DIY combinations of OS and plugins it can be harder to know which components will still be maintained in several years.

86. Offline update bundles for secure or air gapped sites

Turnkey NAS operating systems usually provide complete update files that can be downloaded once, checked and then applied to machines without direct internet access. Assembling equivalent offline update workflows for DIY stacks involves collecting OS updates, plugin updates and container images individually.

87. Dedicated tools to migrate from older or rival devices

Many vendor platforms include built in migration tools that pull data, permissions and sometimes application settings from older appliances or even competing NAS brands over the network. In DIY setups, migration is more often built around manual rsync, snapshots and recreation of users and shares.

88. Native S3 compatible object storage services

Some turnkey NAS systems include official S3 compatible endpoints that are tightly integrated with the built in user and permission model. This lets organisations expose object storage to applications without standing up and maintaining a separate object storage project on top of a DIY server.

89. Simple controls for scrubbing and integrity repair

Appliance NAS platforms typically expose data scrubbing and repair functions as a schedule choice rather than a low level command. Admins can enable regular scrubs to catch bit rot and silent corruption without needing to learn or script the underlying integrity tools.

90. Guided secure erase and decommission procedures

Many vendor NAS operating systems offer secure wipe options for entire volumes or selected shares, often including crypto erase where keys are destroyed. This makes it easier to safely dispose of or resell hardware, while DIY admins must design and verify their own data destruction workflows.

91. Predictable behaviour under partial hardware failures

Turnkey stacks are tested against common faults such as a dead fan, a missing expansion tray or a single failing drive, with clear warning messages in the GUI. DIY combinations of OS and hardware can behave less predictably when something fails, which increases pressure on the admin during incidents.

92. Wizards for expansion units and bay mapping

Where vendors sell expansion shelves, their NAS software usually provides screens that show which bay belongs to which chassis and guide the user through adding or replacing shelves. With DIY servers and generic JBODs, tracking physical bay mapping is often left to labelling and manual documentation.

93. Clean separation of admin and user facing portals

Appliance NAS platforms normally offer a clear split between the administrative interface and user portals for files, photos, mail or collaboration tools. End users rarely need to see the admin side, which reduces the risk of accidental changes compared with some DIY environments where everything is accessed in the same way.

94. Sector specific documentation and examples

Larger NAS vendors often produce guidance tailored to common sectors such as creative studios, surveillance deployments, education or small offices, including reference topologies and settings. DIY platforms rely more on generic documentation, leaving admins to translate that into sector specific designs themselves.

95. Reduced risk of command line mistakes

Because turnkey NAS systems guide most changes through the web interface and hide many low level options, there is less chance that an admin will break the system with a single incorrect shell command. DIY stacks encourage deeper shell access, which is powerful but also easier to misuse.

96. Factory reset and recovery options designed for non experts

Many vendor NAS devices include simple factory reset procedures and guided recovery wizards that bring the system back to a known state without needing installation media. On DIY servers, reinstalling or repairing the OS often involves bootable images, manual partitioning and reimporting storage.

97. Easier integration into vendor router and Wi Fi ecosystems

When a NAS, router and access points all come from the same brand, the software often includes shortcuts for service discovery, internal DNS and basic quality of service for media traffic. Recreating that level of smooth integration with a DIY NAS in a mixed vendor network typically takes more tuning.

98. Safer experimentation through vendor sandboxes or trial modes

Some turnkey NAS platforms offer limited scope trial zones or beta features that are clearly flagged and easy to disable, reducing the risk that experiments will affect core data. DIY environments can provide similar separation, but usually only if the admin designs careful virtualisation or lab setups.

99. Simple inclusion in vendor managed backup services

Vendors increasingly offer their own cloud backup platforms that recognise their NAS appliances automatically and apply sensible defaults for encryption, retention and throttling. DIY NAS users can pick any cloud they like, but must design the backup strategy, encryption and job tuning themselves.

100. Stronger non technical stakeholder confidence in the solution

Managers, clients or family members often feel more comfortable when critical data lives on a named appliance with an official operating system, public documentation and a support contract. That confidence in a recognisable product can be important even when a well built DIY alternative is technically very capable.

 

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      101 thoughts on “100 Reasons Turnkey (Synology/QNAP/etc) are BETTER than DIY NAS (TrueNAS, UnRAID, Proxmox)

      1. I get it that transcoding has become less of a necessity nowadays, and to be honest, I rarely use it myself as I do most of my video watching at home. But that being said, it was a shitty move from Synology to remove hardware transcoding while blaming it on the licensing fees.
        REPLY ON YOUTUBE

      2. 100% agree!
        I am sharing some libraries with around 50 people and half of the streams are transcoded to mobile devices in 720p or even SD despite my bandwidth limit never reached. The transcoding can be done on my Arc A380 with 5-10W depending on resolution while CPU transcoding would add 50-60W of load.
        One other very important aspect: BY FAR the majority of playback devices in service don’t support HDR content and especially older ones don’t even have tone mapping. So transcoding is a must here to even be able to have a proper image.
        REPLY ON YOUTUBE

      3. We’re seeing this everywhere in the world. Often you’d do something that was good enough to patch you over until the ideal solution was possible. Now good enough is the forever solution even when you’re paying them for what they market as the best solution. I’m glad you explained why it’s important as this was something I’ve seen but never understood.
        REPLY ON YOUTUBE

      4. Synology is only interested in reducing their own support AND development costs AND peddling costlier Video Oriented NASs with THE SAME HARDWARE a significantly higher cost for users. All the hoople about the endpoints is just a smoke screen.

        1.) If Sysnology wants you NOT TO USE H.264 and H.265 on the machines (and save themselves the cost of the license), they DO NOT NEED TO REMOVE THE GRAPHICS DRIVERS. Removing the CODECS is more than enough.
        2.) If Synology are worried about license costs, they can sell a license pack, like they did for ExFAT a while ago (NASCompares has said exactly that in other Videos).
        3.) AV1 is licence free (but, I”l be honest, carries a legal risk, just because google says it is not patent encumbered, does not mean that some-one will not sue you if you use it). So, if licenses are the sticking point, leaving transcoding to<--->from AV1 (and other free codecs) should have reminded on the machines.

        So, to reiterate, this is just a GRAFT to charge SIGNIFICANTLY MORE for “media oriented” Synology NASs using the SAME HARDWARE of the ones that got the Transcoding removed…

        My DS1515+ is out of support, I have various means to keep it going securely until 2028, maybe a tad more. When time comes to replace it, i’ll decide if I ditch Synology, or I stay. Maybe DSM 8.x is such a revelation that I stay, warts and all. Maybe, Synology correct course AND regains our confidence. Or maybe some other provider steeps up to the plate, with good enough usability and functionality, and decent prices. ¿Who knows? 2028 is quite far away.

        Unlike in 2016 when I bought imy NAS, now I know EXACTLY what is that I REALLY use my NAS for. All NVMe NASs seem to fit the bill quite perfectly, probably by 2028, the different companies making them will have ironed the kinks out…
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      5. I want to buy my first NAS. So far I have used a server made of nvidia shield tv, but I had 2 big problems in purchasing a NAS, namely the lack of transcoding in the latest 2025 versions of Synology and the blocking of hdds from other manufacturers. Will Synology launch other models in 2026? Could they return to hwd transcoding?
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      6. It seems that Synology has not understood the purpose of hardware transcoding by giving as an argument that current devices can read H264 or H265 videos… This argument is still bogus since they have activated it on the Beestation +.
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      7. I only ever watch on my TV, which can play anything. My server is a Raspberry Pi 4 and some of my video files are 4K HDR 60Mbit/s or higher. The Pi never breaks a sweat and the TV plays it all, with no transcoding (direct play).

        And yes, YouTube has many versions of each video. Up to ten or so, in various versions. If they had to do transcoding, they would soon be out of business.
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      8. Sure sounds like more reason to not use Synology or ever trust them again when their “updates” remove previously-supported features like hardware transcoding. Not like it matters much anyways, their hardware is simply anemic. Their DS1821+, probably their “best value” 8-bay NAS had four year old hardware at the time of its launch, and its “successor” DS1823+ that came out three years later has the same outdated hardware, so it’s like 7-year-old hardware. Pathetic.
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      9. Sounds to me that Synology are bowing to industry ( _not their own_ ) pressure to remove the drivers in the process.

        That being said … if there IS a need to have it … then … should be an option, for sure.
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      10. Before I watch this … I will say that I have literally never had my media server set up to do anything but allow me to access the files, and then for me to watch them directly. This is because I want as little getting in the way as possible. Plus, I want to ensure that I can find the shortest path to ‘phonehome’ and assure myself that it is not happening, so that LG isn’t aware that I am watching ” _party video number 78 – that one where pete did the caterpillar … but in a sleeping bag_ ” or something.

        Also … complexity of setup.
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      11. Tryed to explain same thing couple times to different ppl. There is no reason to push 4-8k video on screen of phone – its pointless since its almost impossible to see difference btw 4/8k or FHD on small screens (which physically do not have pixel count for 4k) and it works good only in big cities with good 4g 5g signal and unlimited traffic plans in phones/tablets. Cant say it was successful experience every time, since not everyone is able to understand that if he/she have 5g+unlimited traffic here and now – its still completely another story being even 10km away from city or while being abroad. Modern generation living in cities and using -Netflix type services often (im grateful its not always) not that good at simple math tasks or im too bad in explaining things (maby both factors met here).
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      12. I’m lucky…I only need actual file storage. I can count on one hand the number of movies or shows I would watch more than once. I don’t understand people that are entertained by the same show or movie over and over again. Maybe when I was 5 years old.
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      13. Transcoding is necessary for Plex – direct stream works fine *in house* but when you’re out of house sometimes stuff needs audio parsing. I eventually stopped transcoding on my DS920+ and instead got a Dell microPC running a 9500T to do the plex / transcoding part, with the library still on the DS920. It works out much faster at the transcode part than the processor on my NAS and saved some grunt, making the other stuff my NAS does a bit better.
        I still need to transcode in-house sometimes because my AppleTV can’t take some audio formats.

        If the argument is against it because of licence fees – let me buy a licence. Microsoft let me buy licences via their own store for Windows Purposes.

        And yeah, I generally agree with you; your takes on this stuff are pretty much on the money for my use cases.
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      14. Especially that comment in the beginning, transcoding being for unintelligent people who cannot setup the direct stream properly…

        OK, us folks in that Third World country named Germany, at least when it comes to the Internet, who are self-hosting our media for various reasons and want to watch it on the go where we might get a single-digit MBit data rate out of 4G/5G, if even, are “unintelligent” because we cannot say “Prikia Pirirara Poporina Peperuto” and the 1080p or 4K movie on our NAS at home magically finds its way through that slow link at enough speed…
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      15. Or if you’re like me- your home internet might only be able to get 30Mbps upload speed because your internet is still delivered via a 1 pair copper phone line that’s 50 years old.

        Because Australia is backwards and still doesnt have decent national network infrastructure
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      16. I only use mt NAS’s for storage, I don’t run any apps on them like plex or Jellyfin. But for people that have more common sense than I do, I wholeheartedly agree. I watch my Plex remotely a lot, and I use transcoding all the time, albeit CPU based (more cores than common sense, lol).
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      17. it’s about the sending of media and not the device receiving it.. there’s a difference between watching a 4k source file in your own home vs accessing the same file from somewhere else.. BANDWIDTH…. this is so mind-numbingly obvious that it makes me question if the people not getting this are trump supporters
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      18. I’m surprised they haven’t setup a subscription for transcoding and charge end users by the MB. See until people start pushing back these companies are just going to try to grab as much cash as they can.
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      19. You’re absolutely correct – The main reason for transcoding is for remote viewing with limited bandwidth to convert media on the fly to a lower resolution. I fully agree that this is not something you need every day but it comes in handy when you’re away from your local network
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      20. With the cost and number of streaming services more and more people are sharing their media library, I don’t have the upload bandwidth for 4K sharing so have already set Plex to 1080P for internet streaming. If remote family members grab my 4K collection then my CPU hardly cares and they don’t get stuttering/buffering issues.
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      21. Thanks for calling this out. Up until this year I used my Synology run my Plex server. I upgraded my NAS and felt pretty much that Synology was hanging standard users out to dry. Bought a 725+ and moved my Plex server to a media pc on my local network. I shouldn’t have had to do this but Synology forced my hand. I’m just waiting for the Ugreen software to mature before moving over. If Synology think they are going to win users over by simply reversing there stance on 3rd party drives they seriously need to think again.
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      22. It’s like buying a car that comes out of the factory with air conditioning then the dealer decides to update the car’s firmware and disable the air con.

        Yeah I don’t need it, but I paid for it so I want the bloody choice to be able to use it.
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      23. It just shows that when buying things like a nas you can’t fully trust the manufacturer they could change anything at anytime, I have a 923+ So transcoding doesn’t effect me, but I would be super annoyed if I had got the 420+ and for Synology to do this, I’m now glad I didn’t get the 420+
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      24. I will never understand people who argue for having less features or those who say something like “I don’t use X feature therefore it’s ok for a company to screw me over”. By this logic if you communicate only via discord why would your phone have an ability to make regular calls or send text messages? — Damn you evil corporations! I don’t want a speaker on my phone .. i’m only texting.. just send me an update that disables this feature I totally and fully paid for while buying my smartphone! /s
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      25. They actually removed transcoding drivers even on a DS920play with the DSM 7.2.2 update. You are now supposed to install a browser plug-in to properly view HEIC files.. wtf
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      26. I usually use transcoding the other way around: most of my videos are saved as AV1, and I can play them directly on my mobile phone without any problems when I’m on the go. However, my Nvidia Shield at home requires the videos to be converted.
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      27. I don’t ever connect to my Plex server over the Internet, although I did try it when I first set it up.
        HOWEVER, sometimes I hear the fans on my Plex server speed up and when I checked what was running it was the Plex Transcoder. Why?
        I checked the Plex Dashboard and it was using the Transcoder when re-encoding some some audio like TrueHD 7.1 because I don’t have a TrueHD audio sound system. I also saw the Plex Transcoder running while it was detecting the movie chapter stops and credits. Check the Plex Dashboard folks, it is educational to say the least.
        So I guess the Transcoder is running for tasks other than re-encoding a video stream????
        P.S. My Plex Server is on a PC with a i5-13500 running Windows 11 Pro. The only problems are user errors. YMMV
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      28. The most frustrating part of this is synology took away something you previously had. Second most frustrating is the time you (waste) spend to readjust your NAS environment after every system changes like this one.
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      29. I’m WAY MORE pissed off about them taking away hardware transcoding than I ever was about the HDD debacle. I travel a fair amount for work and stuff and when I’m sitting in my hotel room at night, and theirs nothing on TV I like to stream my shows. Or I like to stream my shows to my phone at lunch break at work and my cell data speed sucks. I can’t stream full resolution video on it.
        Synology taking away the codecs over a peanuts cost is absurd. A crippled device that has the hardware, but can’t use it is lunacy. Some high up people making these decisions need to be fired. They are driving the business into the ground.
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      30. I want to tell Robbie to just read a GD book just to send him into orbit so we can watch another rant. I just love it and you are so right. Even Will Robinson’s robot could improve his flailing robot arms technique with some pointers from Robbie. Well done mate.
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      31. The people that say you don’t need Harware Transcoding must have the following if they never need to hardware transcode:
        1. Amazing Upload/Download speeds where ever they go (including on vacations)
        2. 1 Gbps throughput Ethernet ports and network
        3. Latest devices with all encoding types supported
        4. No Remux 4k HDR Dolby 7.1 files
        5. No family with bad/subpar internet accessing server
        6. Zero or Low Utilization of the server
        7. Unlimited Storage Spaces
        8. Great Bitrate speeds
        9. Make sure No user ever watches at a different speed (I.E. 1.5x speed)

        I’m calling BS, something tells me those same people have had to transcode >_>
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      32. I couldn’t agree more!

        It seems that the only thing Synology is able to do since DS920+, is shooting on their own foot! ????

        For the price we pay for a Synology + HDD’s + RAM + (some users) NVME, the hardware that we “receive” is weak (yeah yeah, I know that what we pay is the OS) but we were ok(ish) with that but it doesn’t seem enough for Synology.

        And it’s curious to see that now that the competition is becoming stronger than ever, Synology goes all in in confidence that they can screw up their customers as much as they want.

        Unfortunately, I think that it still can take some time but they will suffer a huge loss of clients. Which, much probably they already suffered with the ridiculous idea of forcing the use of their HDDs (for now stepping back).
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      33. Synology still insists that their name is on the box.. They own it.. you just paid for the ability to use it their way…. I am glad I have some computer tech experience.. which is why I went TrueNas.
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      34. Louis Rossmann often points this out. Users with different use cases attacking poster’s reasons for wanting something to feel superior. Doing that lets the manufacturer slip off the hook. It was a shame to see it on this point too.
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      35. Honestly the reason doesn’t matter. If I buy a hardware let me use what I paid for, simple as that. At the very least let me pay for the license. I’m tired of all these companies wanting to squeeze me out of money even after I already gave them money
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      36. I think most people don’t understand what the function does, and thus, don’t see the importance of it… and the marketing teams are shaping a narrative while stripping the feature from “consumer”-grade… forcing anyone who wants the feature to pay more.
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      37. I agree with you… I have my Synology set up so I can share my movie collection with my family. Some of which do not live under the same roof as I…The idea here, is any one of us can go out and buy a movie that we can all watch regardless of the endpoint. (I have at least one Aunt that needs a electric scooter to get around her home and is on a fixed income… but she can watch the movies I have on her home TV or her Tablet in her bedroom or on her cell phone while she is spending hours in the Doctors waiting room.)
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      38. Interesting video, thank you. ❤ Everybody has their own take on this as everybody’s needs differ. For me I build my own NAS type solution as I don’t want to be locked into a NAS appliance such as Synology / QNAP as I need hardware video transcoding, specifically QuickSync and so I only buy Intel CPUs. So I will have a mini PC with n100 or better than can hardware video decode. To the mini PC I add storage such as Terramaster DAS. I rip all of my videos with Makemkv and these become my original videos from which I create hevc / h264 / AV1 encodes with h264 a 1280x and hevc @1920x via Intel GPU Quicksync transcoding since my output devices are iPads or similar. I use FFmpeg via bash scripts or Handbrake encoded files with QuickSync with a hard cap on the bitrate of 5 megabits per second. So I end up with DVD / Bluray disks in the loft, Makemkv original video rips on cold storge and h264 / hevc / AV1 encoded files on my NAS that I serve via Jellyfin. Works for my but YMMV. I run Ubuntu 24.04 LTS on my NAS with Samba. Peace everybody, whatever works for you, works for you, there is no right or wrong.????
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      39. So a company that turns off hardware transcoding, locks down NVME drives, and until recently didn’t let you use mainstream hard drives… I mean… it seems to me that you can’t trust Synology. As a home user, I can’t think of a good reason to go with Synology anymore.
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      40. Still does not change the fact that hardly anyone actually uses it. It cost money to maintain and develop the feature, and if hardly anyone is using it (you notwithstanding) then it is just draining money for nothing.

        Being able to transcode was important a long time ago, but not any more. If it really was that important, why then do you think they use processors that have no iGPU? Obviously it is not a utilized service, and that is why it has been dropped.

        Sorry you don’t like it, but that is how it is.
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      41. Synology must be sabotaged from within, no normal company would make a conscious decision to piss their clients off and actively encourage their customers to go to their competition.
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      42. 100% agree. I just remember when lying in bed in hospital few month ago and want watch my movie collection, the Internet speed is super slow in that area and my plex suddenly stop transcoding (probably wrong configuration in truenas). At that moment I realized how important transcoding for my nas
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      43. 100% nail on the head imo. If I wanted to do *any* video streaming over a mobile network, I would not be looking at Synology devices. It’s crazy they’ve done it, imo.
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      44. It’s a good reminder that one’s own personal use case is not the same as everybody else’s, and that some really want to eek out every inch of capability that a device they purchased can deliver. Also, that when a manufacturer sells a device that has certain features, that it is not unreasonable of customers to want to use those features even if only marginally supported by the manufacturer.
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      45. Removing features like hardware transcoding past purchase will likely violate Directive (EU) 2019/771.
        I would contact the seller of the device and request a full refund and send the device back.
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      46. I thought it was the graphics card that handles the transcoding.
        I don’t know of many main NAS brands that have a dedicated GPU built in.
        ????‍♂️
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      47. Someone’s getting a heartattack …???? Well said. Instead of buying a Synology (reasons are already known) I bought a Jonsbo N5 and using it with my MSI GeForce RTX 4060 Ti Ventus 2X Black 16G OC for transcoding. 3 x ARCTIC P12 Pro PST, SinLoonDesktop Switch (reset-button), VGOL 2pin jumper cable, GLOTRENDS SA3026-C 6-Port PCIe. Still searching for an ATX AM5 motherboard without USB4. Keep going. Don’t forget, wife still needs you.
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      48. This is why one should not host a Plex server, or anything else for that matter, on a NAS. Just use the NAS for storage. Use a dedicated VM server for everything else, including transcoding.

        There are ways to avoid transcoding, even when remote. I VPN into my network so I can be “local” to my Plex server. Only rarely do I need to transcode even though my server has a dedicated transcoding GPU assigned to it.
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      49. 4K UHD media… sometimes I view over LAN.. sometime I need to use wireless cuz lan ports are only 100Mbps on TVs (Why?!?!)… how am I supposed to wirelessly stream that to a TV without hardware transcoding? Whether I should or not is a completely different topic 😉
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      50. It doesn’t bother me since I subscribe to the concept that data and process are separate. I keep my data on my Synology and my processing (Plex) on my server.
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      51. Good video, now learning what is transcoding. Most downloaded movies are mkv, and after playing it with non compatible player, found new file h264 with same movies title in stored in nas but much bigger file size from 5GB to 25 GB.
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      52. 02:30 Just by mentioning “…. the latest Severance…” you just made your already great channel even greater… because, you know, your work here is mysterious and important!
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      53. Hey, I’m getting the impression you might not be happy with Synology again?

        Expecting another 180 on this soon, it makes no sense to me.

        Samsung also mess around with leaving out drivers, specifically around the HD DTS formats that a lot of Blu-ray discs make use of, they have an app store, if you want to be cheap just do what Windows did with HEVC about a decade ago and put a cheapish app in the store that I can buy and unlock the functionality, sure… annoying they took a feature away in the first place, surely they learned from Sony and Other OS that doing that is opening themselves up to a nice class action lawsuit, but IF they did it, and I could officially get it back in an easy way that cost me a few quid, I’d grumble for a few seconds, pull out my credit card and make the payment.
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      54. What a rant . . .
        I slightly regret *upgrading* from a Sony Triniron Cathod Ray Tube which had better colour to a modern LCD display.
        The simple answer is don’t leave home . . . or interact with non-digital world, people, books, exercise. It may catch on. Life is for living.
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      55. If im buying a UGREEN NAS or really any small NAS, im not buying it with the premise of needing transcoding on the fly for multiple devices, this really only applies if its a plex server (which I should mention) even if you rip blurays/dvds, the moment you stream that outside of a home network (so remote connection) that falls into copyright infringement so realistically unless you have a local plex server where you HAVE multiple devices with varying requirements then for most, hardware transcoding is simply not needed as most modern devices can handle already well packaged video container formats and resolutions.

        IF I have a NAS setup for a plex server locally then I already know what devices can handle what format/resolution, If I somehow make that server remote connection then I think ide be less concerned with hardware transcoding and more on the fact that is it legally “right” and two, if the connection remotely is even capable of giving a good viewing experience.

        While transcoding can help with bad connection or slow speeds, I can only see that being a hindrance in the viewing experience because you would either be watching the content at a very compressed format OR have buffering problems. hardware transcoding I realistically dont see the need or want for, I will admit though having the option can be helpful to diagnose video playback issues if you have an iffy format in your server for a video and it fails to play as a direct format etc. So I do understand both sides, what would imo be the best solution is having a price change adjusted for if you want hardware transcoding licence vs not. So if I only planned to have a server locally then hardware transcoding for the majority would be worthless (so offer a cheaper alternative) and for anyone who wants it, then offer it as the usual price point.
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      56. I totally agree. Captioning is also another use case for hardware transcoding. Unfortunately for me, my NAS doesn’t even have the hardware for it, but I bought a mini PC that now runs my media server and the NAS only shares the files.
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      57. Hi! I noticed you have the Orico five-bay dock in the background — will you be making any video about it? I’m thinking about using a 4-bay MAIWO dock from AliExpress as an expansion for my PC since I can’t add more internal storage.
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      58. Exactly! ???? hardware transcoding is a MUST! I use (trapped) Synology for Drive, Plex, and photos. I need to replace my Synology very soon, but I’ve been holding out in hopes they come to their senses (like they did with finally allowing third-party drives.) and at least allow me to install drivers!
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      59. My Plex server relies on transcoding to serve to devices that cannot play the file as it is stored. Some devices can play AV1, some can’t, and I store most of my stuff in AV1. One device I stream to cannot decode anything but h.264. And of course, many of my files are 4K, and many devices cannot play 4K files. So transcoding is important.
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