Synology DSM 7.3 – Should You Upgrade?

Last updated on 09 Oct 2025 📧 Subscribe
Contents hide
1 Should You Upgrade Your Synology from DSM 7.2 to DSM 7.3?
1.1 Should You Upgrade to Synology DSM 7.3? The TL;DR
1.2 Will Upgrading to DSM 7.3 Remove My Ability to Hardware Transcode?
1.3 Will Upgrading to DSM 7.3 Result in My M.2 SSDs Becoming Unsupported or Unusable?
1.4 Is Synology Drive 4.0 Worth Upgrading to DSM 7.3 For?
1.5 Is Synology Tiering Worth Upgrading to DSM 7.3 For?
1.6 Are Synology AI Admin Console Services Worth Upgrading to DSM 7.3 For?
1.7 A Pre-emptive Warning about DSM 7.3 and Synology RS / Rackstation and NVR / DVA Surveillance Systems
1.8 Should You Upgrade to DSM 7.3? VERDICT
1.9 Which Systems Support the DSM 7.3 Upgrade? (Updated List)
1.10 Which Synology NAS will See DSM 7.3 as their LAST Major Synology Update?
1.11 Is the Synology DS925+, DS1825+, DS1525+, etc NAS OK to Buy Now?
2 Need Advice on Data Storage from an Expert?
3 Need Advice on Data Storage from an Expert?
3.1 Related
3.2 Discover more from NAS Compares

Should You Upgrade Your Synology from DSM 7.2 to DSM 7.3?

DSM 7.3 represents Synology’s final major release under the DSM 7 platform before the expected transition to DSM 8, and it introduces a mix of refinements, policy reversals, and new enterprise tools that signal both the maturity and the approaching end of this software generation. The update arrives after an extended rollout period that began in mid-2025 and has been deployed gradually across supported NAS models to ensure stability. It brings several notable changes, most prominently the revision of the company’s restrictive hard drive policy under the new HCL 5.0 standard, allowing a broader range of third-party drives on 2025 Plus series systems. Other additions include the Synology Tiering package, designed to automate storage management between multiple NAS devices, and the introduction of the AI Console, a framework that integrates external AI and LLM providers into Synology’s productivity applications. Alongside these new components, DSM 7.3 also adds incremental updates such as native exFAT support, more flexible encryption handling, improved domain and directory management, and several kernel-level security patches.

However, for most existing users running DSM 7.2, the decision to upgrade should not be automatic. Many of the most visible features in DSM 7.3, including Synology Drive 4.0 and early versions of Synology Tiering, can already be accessed through separate beta packages on DSM 7.2 without performing a full system upgrade. Moreover, DSM 7.3 has arrived without a public beta phase, leading to mixed community feedback on compatibility issues and minor application regressions reported during early adoption. The release is stable for general use, but it represents an incremental refinement rather than a fundamental reinvention of Synology’s operating environment. For many users, DSM 7.3 serves as both a capstone for the current platform and a preparatory step toward the next-generation DSM 8 ecosystem expected to follow in 2026.

Should You Upgrade to Synology DSM 7.3? The TL;DR

For most existing Synology users, DSM 7.3 is a cautious, incremental update rather than a transformative one. It refines several areas—particularly in data security via vulnerability patches, encrypted storage handling, and drive compatibility—but few of these changes are critical for stable systems already running DSM 7.2. The improved drive policy on 2025 Plus models is a welcome reversal of the restrictive compatibility introduced earlier, yet older systems benefit little beyond quality-of-life improvements. Similarly, the new Synology Tiering and AI Console frameworks show potential but are limited in scope, requiring multi-system deployments or external AI integrations that do not suit typical home or small business users. In short, DSM 7.3 is reliable and functionally solid, but it introduces no must-have feature for those already content with DSM 7.2. Users with newer 2025 Plus series hardware, or those who need to take advantage of the new tiering, encryption, or administrative tools, can confidently upgrade once their model is supported. However, administrators running mission-critical workloads, media servers, or older legacy devices may prefer to wait until early 2026 for further stability updates or the initial DSM 8 previews. The release feels transitional—a final, polished step for the DSM 7 generation rather than a defining milestone—so unless your deployment directly benefits from one of its headline features, remaining on DSM 7.2 remains a perfectly reasonable choice.

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Will Upgrading to DSM 7.3 Remove My Ability to Hardware Transcode?

Upgrading to DSM 7.3 does not remove hardware transcoding support on systems that already possess compatible integrated graphics or dedicated GPU functionality. The removal of hardware transcoding drivers occurred earlier, during the rollout of DSM 7.2.2, and affected only specific 2025-generation NAS models where Synology chose to disable HEVC (H.265) hardware acceleration for licensing and driver maintenance reasons. For all older devices—such as the DS920+, DS423+, and DS224+—the upgrade to DSM 7.3 preserves existing transcoding capabilities, including both H.264 and H.265 conversions, assuming these were functional in DSM 7.2. Users can continue to use hardware-assisted video conversion in applications such as Synology Video Station (if you still have it!), Plex, and Jellyfin without additional configuration. No drivers are removed or replaced by the DSM 7.3 upgrade process, and GPU-accelerated workloads remain fully accessible. The only cautionary point applies to future NAS models that will ship with DSM 7.3 preinstalled, as these may already reflect Synology’s newer driver policy, but existing systems upgrading from DSM 7.2 retain their transcoding performance entirely unchanged. Just remember that Synology 2025 series devices that have an integrated graphics CPU do NOT have the graphics driver by default. Watch the video below to learn more:

Will Upgrading to DSM 7.3 Result in My M.2 SSDs Becoming Unsupported or Unusable?

For most users, upgrading to DSM 7.3 will not cause any change to M.2 SSD functionality. Systems that already have existing cache or storage configurations using M.2 NVMe drives in DSM 7.2 will continue to operate normally after the upgrade, with no data loss or drive disconnection. The update does not remove support for previously installed third-party NVMe SSDs, nor does it alter existing caching or volume structures.

However, DSM 7.3 maintains Synology’s restrictive stance on creating new NVMe-based storage pools (i.e only their own bradned drives currently) or caches using unverified drives. While the broader HCL 5.0 policy restores open drive usage for SATA HDDs and SSDs on the 2025 Plus series, it does not extend to M.2 NVMe media, which still require official validation to be initialised in new roles. Users upgrading from DSM 7.2 who already have third-party M.2 drives configured will see no functional difference, but those attempting to add or reassign new NVMe devices after the upgrade will remain subject to the same compatibility enforcement introduced in DSM 7.2.

Is Synology Drive 4.0 Worth Upgrading to DSM 7.3 For?

Synology Drive 4.0 introduces a collection of small but practical improvements that enhance team collaboration and file management, but none of these changes require DSM 7.3 to function. The new version adds improved file labelling and categorisation tools, making it easier for teams to assign colour-coded or custom tags to shared content.

It also refines file request functionality, allowing users to specify reasons for requesting access and to track these submissions more transparently. File locking has also been expanded, now supporting manual control in addition to automatic version locking, which prevents conflicts when multiple users are editing the same document.

Together, these updates improve workflow precision and traceability, particularly in shared office environments or remote teams using Drive as a private alternative to cloud collaboration platforms such as OneDrive or Google Drive.

Beyond these refinements, Synology Drive 4.0 also brings stronger integration with Synology Account authentication, a requirement for accessing its newest collaborative features. This includes cross-user label sharing, improved audit tracking, and the option to enforce identity binding for Drive users in larger deployments.

However, all of these capabilities remain accessible to DSM 7.2 users via Synology’s beta package program, meaning there is no requirement to upgrade to DSM 7.3 to test or use them. Unless you specifically need tighter Drive account linkage or plan to adopt other DSM 7.3-only features such as Tiering or AI Console integration, the Drive 4.0 update alone does not justify upgrading your NAS operating system.

Is Synology Tiering Worth Upgrading to DSM 7.3 For?

Synology Tiering is one of the most significant new features in DSM 7.3, introducing an automated data management system designed to move infrequently accessed files from fast “hot” storage to lower-cost “cold” storage across multiple NAS devices. The concept is similar to hierarchical storage management in enterprise systems, but unlike QNAP’s QTier, it does not operate within a single NAS.

Instead, it requires two or more Synology NAS units running DSM 7.3, with the hot tier hosting the primary, frequently used data, and the cold tier configured as a secondary vault where less active files are migrated. Administrators can create tiering plans that determine how long a file remains in the hot tier based on modification or access frequency, with policies ranging from one day to several years. Transfers occur automatically over encrypted HTTPS connections, and stub files are left behind in the hot tier to preserve accessibility, allowing users to recall files seamlessly when needed.

However, despite its potential, Synology Tiering remains a beta-stage feature with limited configuration depth and hardware support. Not all NAS systems qualify for hot-tier deployment, and the supported model lists are inconsistent. For example, the DS425+—a system without M.2 slots—supports hot-tier operation, whereas the DS923+, which features greater performance and expandability, does not. Likewise, several older Plus-series models and most rackmount units are limited to cold-tier functionality only.

The service currently lacks integration with Synology Drive, encrypted folders, or other key DSM services, meaning many shared folders cannot participate in tiering policies. While the feature offers promise for businesses managing distributed sites or large archives, it is still early in development and unsuitable as the sole reason to perform a DSM 7.3 upgrade. It can also be tested independently on DSM 7.2 via the beta package, allowing administrators to evaluate its practicality before committing to a full system migration.

It is worth noting that Synology’s allocation of which NAS systems qualify as hot-tier and cold-tier devices under DSM 7.3 results in some unusual distinctions between models. Several systems with similar or even higher technical specifications are listed only as cold-tier devices, while others with more modest hardware are fully approved for hot-tier functionality.

For example, the Intel Celeron-based DS225+, which supports only SATA HDDs and lacks M.2 NVMe or 10GbE connectivity, is officially designated as a hot-tier system. In contrast, the AMD Ryzen R1600-based DS923+, which includes dual M.2 NVMe slots and 10GbE upgradability, appears only on the cold-tier list.

This creates a noticeable mismatch between capability and feature assignment across both desktop and rackmount systems, suggesting that Synology’s tiering support matrix has been determined on a per-model basis rather than by hardware class.

Model Listings (as defined under DSM 7.3):

  • Hot-tier supported systems:
    FS6400, FS3600, FS3410, FS3400, FS2500, FS200T, HD6500, SA3400D, SA3200D, SA6400, SA3610, SA3600, SA3410, SA3400, RS4021xs+, RS3621xs+, RS3621RPxs, RS2825RP+, DS3622xs+, DS1823xs+, DS1621xs+, DS1825+, DS1525+, DS925+, DS725+, DS425+, DS225+.

  • Cold-tier supported systems:
    HD6500, FS6400, FS3600, FS3410, FS3400, FS2500, FS200T, SA3400D, SA3200D, SA6400, SA3610, SA3600, SA3410, SA3400, RS4021xs+, RS3621xs+, RS3621RPxs, RS2825RP+, RS2423RP+, RS2423+, RS2821RP+, RS2421RP+, RS2421+, RS1221RP+, RS1221+, RS822RP+, RS822+, RS820RP+, RS820+, RS422+, DS3622xs+, DS1823xs+, DS1621xs+, DS2422+, DS1825+, DS1821+, DS1621+, DS1525+, DS1522+, DS1520+, DS925+, DS923+, DS725+, DS723+, DS920+, DS720+, DS620slim, DS425+, DS423+, DS420+, DS225+, DS224+, DS220+, DVA1622, DVA3221.

The division between these two groups highlights some unexpected choices, where NAS models with more advanced configurations—such as integrated NVMe storage or faster network options—are limited to cold-tier participation, while smaller, SATA-only systems are permitted full hot-tier operation.

Are Synology AI Admin Console Services Worth Upgrading to DSM 7.3 For?

The Synology AI Console is a new administrative framework introduced in DSM 7.3 that allows NAS administrators to connect external artificial intelligence and large language model (LLM) services, such as OpenAI, Azure OpenAI, Google Gemini, and Amazon Bedrock, directly into select Synology productivity applications. Its purpose is to enhance tools like Synology MailPlus and Synology Office with text summarisation, translation, and content generation capabilities.

Rather than hosting AI workloads locally, the Console acts as a bridge between the NAS and third-party AI providers through user-supplied API keys. Administrators can control who can access these features, set daily or per-minute token limits to manage consumption, and monitor all requests via detailed transaction logs.

A privacy-focused de-identification mechanism can also be enabled to mask sensitive data—such as names, IP addresses, or account details—before it leaves the NAS for external processing, restoring it upon return.

While these controls demonstrate a well-considered security approach, the AI Console remains divisive. Because all AI requests are processed externally rather than on-device, the system sends portions of MailPlus and Office text content to third-party cloud providers for analysis and response generation.

Even with encryption and masking in place, this design conflicts with the expectations of users who adopt a NAS precisely to maintain full local control over data.

Moreover, the Console currently supports only text-based functions and does not provide local inference, on-device LLM hosting, or GPU-accelerated processing, which limits its appeal to professional or privacy-conscious users. For most home and small-business owners, the AI Console is an optional enhancement rather than a compelling reason to upgrade.

It may benefit organisations already running MailPlus or Office in a collaborative environment, but its dependence on external AI infrastructure means its inclusion in DSM 7.3 is unlikely to justify a system-wide update on its own.

A Pre-emptive Warning about DSM 7.3 and Synology RS / Rackstation and NVR / DVA Surveillance Systems

While DSM 7.3 restores third-party hard drive flexibility on the 2025 DiskStation Plus range, this policy change does not extend to RackStation (RS) or DVA/NVR systems. These models continue to enforce Synology’s restricted compatibility framework, requiring officially verified HAT, HAS, or SAT series drives for full SMART monitoring, health data reporting, and warranty-backed operation. Unverified drives may still function but typically appear with degraded status indicators, limited temperature or lifespan data, and persistent “incompatible” warnings within Storage Manager.

This limitation remains particularly relevant to surveillance deployments, as Synology has yet to certify common NVR-grade drives such as Seagate IronWolf, Seagate SkyHawk, or WD Purple series models. At the time of writing, only one 2025-generation RackStation has been released under this policy, but Synology is expected to expand the line-up significantly into Q1 2026, with new models such as the DVA7400, DVA3000, and additional 4- and 8-bay RS systems all expected to ship with DSM 7.3 pre-installed and to follow the same verified-drive enforcement. As such, administrators planning future rackmount or surveillance deployments should confirm drive support in advance, as Synology shows no signs of relaxing its enterprise compatibility standards for these product tiers.

Should You Upgrade to DSM 7.3? VERDICT

For most existing Synology users, DSM 7.3 stands as a careful, incremental evolution of the platform rather than a major overhaul. It introduces refinements in data protection, encryption handling, and administrative control while restoring a more open stance on third-party hard drive use under the new HCL 5.0 policy. These adjustments address several long-standing user concerns, particularly on the 2025 Plus series, where Synology has finally reintroduced full flexibility for HDD and SSD compatibility. However, outside of that reversal, DSM 7.3’s core updates—such as minor kernel improvements, user interface refinements, and system efficiency tweaks—represent evolutionary stability rather than innovation. The release also marks Synology’s first attempt to integrate AI-based administrative tools and multi-tier storage, but both features remain optional, niche in scope, and better suited to advanced users or multi-NAS deployments. For those running stable DSM 7.2 environments, the upgrade is beneficial but not essential, as few of the new capabilities materially alter day-to-day operations.

That said, DSM 7.3 remains a worthwhile step forward for users who want to align their systems with Synology’s next-generation framework before DSM 8’s eventual release. Owners of newer 2025 models such as the DS925+, DS1525+, or RS2825RP+ will likely find the update unavoidable, as it forms the baseline for upcoming package releases and extended security support. Administrators managing large data environments may also appreciate the improved directory integration, enhanced file versioning, and native exFAT support included in this release. Still, those relying on older Plus or XS-class devices for media, backup, or general storage tasks may prefer to wait for a few minor revisions before upgrading, allowing early adopters to expose any unforeseen issues. DSM 7.3 is polished and well-structured, but it feels transitional—a bridge between legacy DSM 7.2 deployments and the more modern, AI-aware infrastructure Synology is preparing for DSM 8. Unless you specifically require its new storage policies, tiering capabilities, or AI integration, remaining on DSM 7.2 remains a stable, low-risk option for the foreseeable future.

Which Systems Support the DSM 7.3 Upgrade? (Updated List)

The DSM 7.3 (version 7.3-81180) update is available as a manual download for an extensive range of Synology NAS systems, spanning the Plus, XS, SA, FS, HD, Value, and J series. Rollout continues in stages, meaning some users will not yet receive an automatic update notification. Once installed, DSM 7.3 cannot be downgraded to a previous version, and for many older models, it will be the final feature-bearing update, with future maintenance limited to security and stability patches.

The complete set of DSM 7.3 installation files, as listed in Synology’s October 2025 release, confirms support for virtually all NAS models released between 2016 and 2025. Key model families include:

DiskStation desktop systems:
DS1019+, DS116, DS118, DS119j, DS120j, DS124, DS1517+, DS1517, DS1520+, DS1522+, DS1525+, DS1618+, DS1621+, DS1621xs+, DS1817+, DS1817, DS1819+, DS1821+, DS1823xs+, DS1825+, DS216+, DS216, DS216+II, DS216j, DS216play, DS218+, DS218, DS218j, DS218play, DS220+, DS220j, DS223, DS223j, DS224+, DS225+, DS2419+, DS2419+II, DS2422+, DS3018xs, DS3617xs, DS3617xsII, DS3622xs+, DS416, DS416j, DS416play, DS416slim, DS418, DS418j, DS418play, DS419slim, DS420+, DS420j, DS423+, DS423, DS425+, DS620slim, DS716+, DS716+II, DS718+, DS720+, DS723+, DS725+, DS916+, DS918+, DS920+, DS923+, DS925+.

RackStation and enterprise systems:
RS1219+, RS1221+, RS1221RP+, RS1619xs+, RS18016xs+, RS18017xs+, RS217, RS2416+, RS2416RP+, RS2418+, RS2418RP+, RS2421+, RS2421RP+, RS2423+, RS2423RP+, RS2818RP+, RS2821RP+, RS2825RP+, RS3617RPxs, RS3617xs+, RS3617xs, RS3618xs, RS3621RPxs, RS3621xs+, RS4017xs+, RS4021xs+, RS422+, RS816, RS818+, RS818RP+, RS819, RS820+, RS820RP+.

Data-centre and performance platforms:
FS1018, FS2017, FS2500, FS3017, FS3400, FS3410, FS3600, FS6400, HD6500, SA3200D, SA3400, SA3400D, SA3410, SA3600, SA3610, SA6400.

Video analytics and surveillance models:
DVA1622, DVA3219, DVA3221.

Virtual DSM package:
VirtualDSM 7.3-81180.

This dataset confirms that DSM 7.3 has been compiled for almost every currently supported platform, with file sizes ranging from roughly 300 MB for entry-level systems (such as the DS120j and RS217) up to 430 MB for enterprise and FlashStation devices. Users operating 2025-generation systems such as the DS225+, DS425+, DS725+, DS925+, DS1525+, DS1825+, RS2825RP+, and SA3410 will receive DSM 7.3 pre-installed or as part of first-release firmware. For older devices dating back to 2016–2018, DSM 7.3 will act as the final major update before DSM 8 arrives in 2026.

Which Synology NAS will See DSM 7.3 as their LAST Major Synology Update?

The DSM 7.3 (version 7.3-81180) update is available for a wide range of Synology NAS models, though rollout is staged and certain older systems will remain on DSM 7.2 or earlier. It is important to note that DSM 7.3 will be the final major upgrade for many devices, after which they will continue to receive only security and maintenance patches. Users should also be aware that once installed, DSM 7.3 cannot be downgraded.

Models eligible for DSM 7.3 upgrade:
FS Series: FS3017, FS2017, FS1018
XS Series: RS18016xs+, RS4017xs+, RS3617xs+, RS3617xs, RS3617RPxs, RS18017xs+, DS3617xs, DS3617xsII, DS3018xs
Plus Series: RS2416RP+, RS2416+, DS916+, DS716+II, DS716+, DS216+II, DS216+, DS1817+, DS1517+, RS2818RP+, RS2418RP+, RS2418+, RS818RP+, RS818+, DS1618+, DS918+, DS718+, DS218+, RS1219+
Value Series: DS116, DS216, DS216play, DS416, DS416play, DS1517, DS1817, DS418play, RS217, RS816
J Series: DS216j, DS416j, DS416slim, DS419slim, DS418j, DS218j, DS119j

For these devices, DSM 7.3 represents the end of the feature update cycle, effectively marking the transition point toward DSM 8, which will accompany newer 2026 and later hardware. Users operating 2025-series NAS systems that are produced by Synology in 2026 (the DS225+, DS425+, DS725+, DS925+, DS1525+, DS1825+, and RS2825RP+) will receive DSM 7.3 by default and will likely be among the first to transition to DSM 8 once available.

Is the Synology DS925+, DS1825+, DS1525+, etc NAS OK to Buy Now?

As this change in unverified hard drive support policy by Synology seems to be rolled out in the DSM 7.3 update, that means that currently if you buy and deply a Synology x25 generation NAS, you will still be subject to the restricted HDD deployment status of DSM right now (i.e cannot initialize, cannot RAID build, Rebuild, hot spare, etc unless using a Synology labelled drive or one that eventually might arrive on the compatibility list). So, if you buy the new Synology DS925+, DS1825+ or DS1525+ – unless you were already going to buy Synology hard drive and SSD media, you won’t be able to do very much out the box! So, if you are only considering a Synology NAS right now IF it can be used with 3rd party and/or unverified storage media – DO NOT BUY until the DSM 7.3 update rolls out! You will just be wasting some of your 3 year included warranty whilst you wait!

HOWEVER –If/When you do wish to purchase a Synology NAS, please do use the links below in order to purchase your NAS. Doing so results in a small commission coming to me and Ed here at NASCompares, and it allows us to keep doing what we do here, and is the most frictionless and zero-cost way for you to support our articles, reviews, videos, guides, support systems and more.

Synology DS925+ NAS

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Below are further videos from over the course of the last 6+ months that cover the evolution of Synology and this controversial hard drive support policy.

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          2,496 thoughts on “Synology DSM 7.3 – Should You Upgrade?”

          1. Hello, how are you?
            I am from Brazil and have been following your channel’s videos here on YouTube for quite some time.
            Thanks to your channel, I have learned and continue to learn a great deal about Synology NAS, so much so that I ended up purchasing a DS423+ NAS.
            Allow me to make a suggestion: if possible, could you insert audio tracks in other languages, such as Brazilian Portuguese, for example, to share your great knowledge with people from other countries, like myself?
            Note: I made the same suggestion to SpaceRex, and it was accepted. I can now listen to him in my own language.
            Finally, thank you for your videos and the excellent content you create!
            REPLY ON YOUTUBE

          2. I was using a Synology device, but it broke down two months ago.
            So I tried Ugreen, but it was too loud for me. Now I’ve settled on QNAP and I’m happy with it.
            I loved Synology, but I would never go back to Synology again. I can no longer trust such a company.
            REPLY ON YOUTUBE

          4. The comments here are laughable. Yall are a vocal minority of whiners that will just be ignored. The masses never even noticed the HDD drama with Synology.
            REPLY ON YOUTUBE

          5. Companies that come to those decision should be avoided. Let’s also remember they stopped supporting plex transcoding too. This is very anti user. I was all set to buy one with drives already purchased.

            Now I’m avoiding them like the plague
            REPLY ON YOUTUBE

          7. I’ve been tempted to pull my drives out and put them all in a computer. I only occasionally back up so it would make it easier to not use it. I regret wasting $3k plus on a synology NAS
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          8. Great post, @NASCompares! …. Found your channel several months ago! Big fan! I just updated my almost 10 year old DS916+ to DSM7.3…no probs. But, going to be upgrading to a new NAS soon…..but considering something other than Synology. I DO like the product…mobile apps, C2 Storage, etc. BUT, I’m wanting to move into the all NVMe storage tech….plus, I want something that has a 10GBE NIC. Storage needs are reasonably small… need about 8 TB of data storage. Sooooo 4 x 4TB NVMe’s would be fine. Ideally, I’ll buy two of the same type of unit…. one dedicated for NAS only storage…..then other for running ProxMox or Nutanix CE for VMs/container, etc. 😉 Been looking at Terramaster, Minisforum, and the UGREEN NASync DXP480T Plus. For storage OS, I’d probably just run TrueNAS Core. What ya’ll think? 🙂 @NASCompares THANK SO MUCH for your videos! CHEERS! Will
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          9. I used to recommend Synology to anyone who asked about NAS hardware. Even to the upper management of companies that I worked for. Not any more. Even with this latest turaround I will never recommend Synology ever again. Who is to say that they will not try this sort of thing again in the future. Huge loss in, what was a previously excellent, reputation.
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          12. The relationship between a company and the consumer is about trust. They broke trust! I’m not completely sure how this is gonna affect them years down the road, but it has affected them and it’s going to continue to affect them. They need to apologize publicly, not just by a statement of reversal of policy.
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          15. It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.

            This is a part of the leaning case.
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          16. It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.

            This is a part of the leaning case.
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          17. We all need to remember that flip flopping a policy like this is not focused to bring back users that left. They all knew the cost of the initial decision, and are fine with it. So for every one of you stating you’ll never go back, you’re not why they reversed the decision. They already got your money. They don’t lose a dime by you switching now.

            But what that decision did which is affecting them is removed themselves from consideration of new users with little knowledge of the brand. And this is what they hope to reverse. And it’ll probably take about one quarter to stop the bleeding and start getting new users back on board with their products.
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          19. I upgraded from a DS210j to a 2nd hand DS1618+ with 32GB memory a couple of weeks ago thinking that it might get updates for another 3 or 4 years until the 10 year anniversary so I’m a bit annoyed at the EOL announcement that came with DSM7.3. However I’m happy with my new machine and that price I paid (I almost got a quite similar 1819+ (no upgraded RAM) but that fell through and I didn’t need the extra bays anyway).
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          20. Dear synology, I was getting ready to buy a QNAP to upgrade my 1520+…. I still may after the BS you pulled with the drive situaton. I LOST TRUST. WE WARNED YOU! You IGNORED us.
            Thanks for the video!
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          23. I am not trusting them again… they did not apologies! They just want to save customer. Got ugreen and I am happy. Plus they did not know that everyone use NAS are nerds. Everyone one of them can create DYI NAS
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          25. Well, Synology lost out a sale here locally. I serviced a 1511+ w a ps issue. (Caps. And fan). Client had two other 1821+ and was concerned about their ps. After some discussion, they decided it was time to just replace the units w larger pool. When i told them syn was playing stupid games, they went w another vender. Btw, all units had full pop hgst ent drives so the issue wasn’t fiscal.
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          26. Well, Synology lost out a sale here locally. I serviced a 1511+ w a ps issue. (Caps. And fan). Client had two other 1821+ and was concerned about their ps. After some discussion, they decided it was time to just replace the units w larger pool. When i told them syn was playing stupid games, they went w another vender. Btw, all units had full pop hgst ent drives so the issue wasn’t fiscal.
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          27. Switch to Qnap. Never been happier. Video encoding/decoding with GPU card, something that I needed. Lots of advanced functionality for disk management. Nothing to complain about.
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          28. I too joined the chorus of similar comments. Too late, I am super happy with what Synology did as I wouldn’t have invested effort and less money on alternative solutions that are better and reliable. I went with building my own NAS with Truenas Scale and not thinking of looking back. I have 2 relatively old Synology nas units, one I threw (recycled) away and the other is my offline backup unit that will be thrown (recycled) soon.
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          30. Wow. I’m a Synology user and was unaware of this policy change until today. I’m glad I missed all the mess, because I would have been steaming mad during those months. It would be unfortunate to have to move to a different brand, but I would have to be able to use the hard drives of choice I want to use. And, most likely, I would have just built my own NAS from a dedicated Linux machine. Fortunately, I have the ability to do that.
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          32. the only reason I bought my synology nas is because all the nerds recommended it. now all the nerds hate synology, so I want to buy something else. synology has no idea what they did by betraying the IT nerd crew.
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          34. @Robbie Why don’t you talk about what you lose by upgrading? exFat support is gone so SD cards are limited to 4GB. People who have larger SD cards(16,32,64,128,256GB) from their cameras and video cameras are left strander. Do your homework, unless your are SHILLING for Synology!
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          36. I bought a 423+ i.o. a 425+. As of 7.3 the price of the 423+ may start dropping… I might have paid too much. BUT: my 423+ was filled with old WD drives I had on the shelf and it runs perfectly. I’m happy with the solution I went for. And won´t need to think about it for the next 10 years or so.
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          39. What a clusterfuck. I was looking at Synology just as they rolled out their HDD policy, which then caused me to take a closer look at QNAP’s offerings. I ended up buying a TS-h973AX and I couldn’t be happier. Thanks Synology!
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          47. Upgraded on my oooold Synology (10+ years old) and it spiked to 80-90% CPU usage.

            Had to disable the new support function to get it back to reasonable usage.

            Lookinging forward to upgrading to UGreen
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          48. After this video, i have performed the upgrade to DSM 7.3 on my DS1520+, i have 5 12TB WD RED PLus HDU in their in a Synology Raid. My Update Storage Analyzer is already 4 hours working, is this normal?. I havent been able to login, but my drives are accessible, Plex is working and my surveillance station is working. Thanks Frans
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          49. Too little, too late….. already decided to ditch synology and move to a UNAS Pro 8…. far tool long they have used cheap hardware, outdated IOS and limiting 3rd party devices such as NIC or wifi… why would i want to stay with a platform that has not innovated only procrastinated for years!
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          53. They screwed their customers and future customers. I’m not going to buy a Synology device, because they’ve screwed people and they will do it again.
            NOPE ! Just like I don’t buy Budweiser anymore and I don’t go to Cracker Barrel anymore and I won’t go to Disney World anymore.
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          56. Upgrade to a new manufacturer. Don’t forgive or forget – It will only be a matter of time until they or another company tries another cash grab – Send a message by making sure this type of price gouging doesn’t happen again in ANY industry – make them go broke!
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          58. It’s kind of pointless at this point, they already damaged their reputation. Their announcement of the drop in support came right at the time I was looking at making some upgrades so I Dropped them for a True-NAS solution which in the end works way better. So they can roll back all they want, they won’t ever get my support again.
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          59. They went too far down the road in the profit maximumzation sweepstakes. No thank you. I’m good. No turning back.

            When you don’t listen to your consumers, they leave you for other options from those who do.
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          62. I was in the market of upgrading my DS414 but because of Synology’s hard drive policy at the I bought a UGreen NAS. I doubt I will be returning to Synology.
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          63. My DS1815+ failed a few months ago. I decided to go for an outdated DS1821+ as a replacement (due to the news about the DS1825+ not playing nicely with WD Red drives). Annoying lol.
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          64. My Synology DS1512+ is still somehow running, a miracle given Synology’s relentless parade of low-effort, underpowered boxes. Every three years, I actually considered an upgrade—what a joke. For ages they offered nothing but the same ancient, 1Gbps crippled connection like it was some kind of ‘feature’, finally coughing up 2.5Gbps only because the rest of the world left them in the dust. Then, desperate, they start blocking third-party drives and gutting DSM with every ‘update’. Hats off, Synology—you’ve basically forced me to walk away. I won’t even glance back, and I wouldn’t trust you to run a lemonade stand, let alone my data.
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          66. Thx for Synology HDD policy, I have explored other brands and I finally bought my first Non-Synology NAS, a UGreen NAS, which is running so far so good! Probably will not buy any Synology NAS anymore! Good Bye & Well-done Synology!
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          72. Well, I am severely disgruntled. I got the Syno HDDs and M2-SSDs in my 925+. And now, well, I want a refund.
            I’m also using it for running small VMs, so the newer processor was very welcome. But… turns out that I need a yearly $200 subscription license to be able to make snapshot backups of my VMs onto another Syno.
            Thank you Syno. My next new setup will consist of FOSS on standard hardware. I don’t care anymore that it’ll take 5 x longer to set it up.
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          78. I have had a Syno for the last 20 years and I was one of those who wanted to buy a newer 25 model.
            And when something works for so long without problems I’m usually someone who stays with a brand.
            Because of the changes they made I decided to hold of buying a newer model.
            Even if they turn their decision around, which is awesome it did gives me doubt about future support/changes.
            So the trust in Syno as a good and stable and pretty high-end but affordable brand is a bit damaged at the moment.
            I will not be buying one anytime soon I will keep a watchful eye on how this evolves.
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          79. Given that lots of machines are going to end at DSM 7.3 it would have been nice to roll back and reinstate ALL the removed features, not just the Disk HW requirements. I’m thinking here of Video Station in particular. Why remove features at the last few updates? The feature removal should have waited until DSM 8.
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          80. Synology has a bad track record of attempting to lock down their NAS devices to only support Synology drives. I wouldn’t dare to buy this brand and trust them not to try again. My data is way too valuable to me.
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          84. I’ve been looking to upgrade my Synology for the last 3 years My 2012 8 Bay unit is still running but I need a backup and stayed away because of synology’s practices..
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          87. I hate nowdays the brand Synology. When I bought a nas of this company a few years ago I knew that the hardware specs you get for the price you pay was a bit lower than the nas of other companies. That was okay since the idea was that you also pay for the userfriendly software. Now after few years of buying the nas, I have noticed that some software packages are removed. They are also very slow in brining out the updates.
            If they keep going on with this behavior Synology will be a very basic nas like OpenMediaVault or something which tries to sell every extra feature and upgrade and is also expensive when buying.
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          89. FAFO and synology did. They have lost lots of customers trust though and lots of people like me who have bought other companies hardware rather than synologies.
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          90. I just bought a new NAS 4bay 2 months ago to supplement my older Synology. I would’ve bought a new Synology, but that hard drive policy was bonkers. I bought a ugreen instead, and I probably won’t ever go back. Never say never, but Synology lost my trust with that move, and it will take a while to earn it back. Of course, it will be a while before I buy a new NAS, so they’ve got time.
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          91. This u-turn actually changes nothing. The way this reversal is communicated is just another kick in the butt of their users. I will not upgrade my old DS to another Synology NAS and am currently researching whether to get another turnkey NAS or building one myself.
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          98. Wow – you pack more good stuff into 30 minutes than most vloggers do in a year! I will stick to 7.2 for my old 918+ but I worry about security long-term. And even though I like to think I’m a techy and have managed to set my system up and keep it running, most of the features in DSM baffle me completely and are at ‘geek’ level, whereas I need a non-techy layer to do setup and management for me. Maybe I bought the wrong NAS!
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          99. Sorry if mentioned already, but does the new 25 series support nvme SSD for cache?

            The test in the video shows the nvme being supported on the 23 series
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          101. OK, so upgrading that DS923+ which used non Synology SSD’s for caching worked fine. However, what happens if you decide to upgrade your cache, say by replacing the SSD’s with larger capacity ones of the same brand you had. Will using 7.3 now insist you must use Synology branded SSD’s?

            I don’t like losing the flexibility of using whatever SSD’s I want for caching if I move to 7.3 on my DS423+. There isn’t anything in 7.3 for non 25+ series owners to make the switch.

            Also, I don’t like how Synology are pushing their 25+ range with regards tiering functionality, while excluding older, but more powerful models. Haven’t they learned anything from the HDD lock-in debacle?
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          103. For me and my clients next choce will be QNAP or UNAS. Synology broke my trust with this HDD idiotic policy. I will use my devices and i will switch to brand who respects clients and don’t treat them as idiots. Shame because i have synology since 2012.
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          105. After years of being a loyal Synology Customer I broke all ties with them. Congratulation for synologys management for being the Next Nokia. This is all up to you!
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          108. You said something concerning about DS918+ , and said you would talk about it later specifically, then I didnt see it later.
            Is there a timestamp to that bit?
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          110. I procured a DS923+ for our office. As a small consulting firm, we don’t have a lot of power-user needs. But we do heavily utilize Microsoft 365, and Active Backup for M365 is the whole reason I went with Synology. When Synology said you can’t use 3rd party drives going forward, I didn’t know what I was going to do when our DS923+ became outdated or died, but it looks like Synology has removed that concern, at least temporarily.
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          112. I think Synology stepped in it too deeply this time and there is probably no going back to the leading market positiion for them. This blunder really couldn’t have come at a worst time, what with uGreen and all of the other new and compelling entrants into the SOHO NAS space.
            However, I think it will be entertaining (if nothing else) to see what they do next.
            What I don’t get is this: Why do viable companies with an established customer base (ex. Jaguar, Cracker Barrel, etc.) suddenly decide they hate those same customers to the point of completely alienating them from the brand?
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          113. Already updated a DS218+.
            LED control is no longer working.
            I’m not sure if FAN control speed is also working or not, I don’t hear well and can’t find a place to check the RPMs.

            Everything else is working well so far, including PLEX hardware transcoding, using plex official beta version and not Synology one).
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          114. I got three Synology Devices so far. Started in January with an Ugreen 2bay NAS for testing and learning – I went all in and ordered an Ugreen 6bay NAS thos week…I needed some more cpu speed and more Ram capacity for virtual machines. One Synology remains as Backupstorage.
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          115. No need to analyze why they did this. It’s simple. They took a hit in the pocketbook. Money talks. The damage to their reputation is longer lasting than the ban was. They will have to build trust back.
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          116. Thanks for the update – the biggest reason for using Synology is SHR (although this feature is being added to TrueNAS).
            For instance used to install 18 TB hard drives but now superseced by 20 TB . . . If possible would be good to use the extra storage ????
            Still curious about UGREEN with TrueNAS . . . like the enhanced system information display AND their more customer friendly approach.
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          118. I always felt it was a missed opportunity by Synology not to have storage tiering, seeing that devices such as the DS918+ had two m.2 slots. I did stick in a couple of m.2 drives to check out caching, but it really never made much of an impact on performance.
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          122. the DSM 7.3 update “breaks” Acctive Backup for Business/MS365/Goolge. It doesn’t update the app. The installer says it is going to. But the Appstore doens’t have the new versions avvailable yet. So you have to manually download the apps from the website and update the “incompatible please uninstall” apps.
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          125. Well bully for them. I already decided to toss them and bought another QNAP recently since they made it clear they weren’t interested in the home user anymore.
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          126. wow you guys are so pathetic to think this isn’t a quick cash grab where in a year they will change back and force you to buy new HDD from them if you want to keep using you NAS.
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          128. Upgraded yesterday. Had to install a compatible version of Active Backup for Business and restart Container manager containers manually. The USB UPS wasn’t detected initially but physically disconnecting/reconnecting the USB cable resolved the problem. Complicating the issue was disabling Windows Backup on my desktop, which Micro$oft forced on in the latest update. When disabled, it appears to have turned off system restore points on the drive used by OneDrive. Might be worth investigating further.
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          129. For the NAS systems that are currently in the warehouses, will it be possible to install DSM 7.3 if my intention is to used the box with non-Synology HDDs?
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          133. All I have to say is, “Too late, Synology!” A couple of months ago I decided to go NAS. After my research, and postings about the Synology HDD policy, I bought a UGreen NAS, which I have populated with identical 10TB Ironwolf drives, and now it’s simply too late to carry any regrets or make a change. Bad corporate decisions cost companies money. I wish Synology well in the long run, because competition helps everyone, but bad corporate decisions can favor competitors.
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          134. Stupid mistake to begin with, but it’s too late now in some cases ????… I’ve already switched and don’t see any reason or way to go back now????

            Oh well a lesson for the rest of them I suppose ????…
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          135. I’ve definitely decided against Synology and I’m sticking with that decision. If someone deceives me once, I won’t trust them again, even if they tell the truth later.
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          136. what the actual FUCK how can’t we do tiering on the same synology nas between ssd and hdd volumes? when it comes to how hard you can drop the ball on this feature, synology dropped the ball as absurdly hard as you possibly can. absolutely blown away by the stupidity of this. this combined with the fact that the fs200T doesnt feature a 10gbit port make this a dead brith right out of the gate. what the actual hell. i was so hyped reading about this, finally being able to use the ssds and hdds in my rs2423+ optimally, only to read that this requires 2 nases, with the flash one requiring 10gbit to be remotely useful. this sucks so fucking hard, i can’t even comprehend. wow.
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          137. I bought my Synology NAS because I had a bunch of WD drives and wanted a solid platform to run them. If Synology had required Synology drives, I would not have bought it.
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          139. The did U turn temporary, in the press release they clearly said that they continue their hdd certification and changes apply only to current version of their nas os. ????
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          141. I bought a tiny Synology NAS long before this whole kerfluffle… If I want to increase my network storage, I will roll my own with BSD or Linux. It’s the only way I can have certainty that a platform holder will not try to alter the deal after it was made.
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          142. I’ll never buy from Synology because of this. They’ve changed their minds because of angry customers but they haven’t changed the way they think. They’ll come up with other schemes, I’m sure of it. Large companies will never learn.
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          144. I realized it was time to finally invest in a NAS about 3 weeks ago, and had always heard for years that Synology was what you wanted. Once I started looking into it though, the drive policy and the older hardware in the affordable models turned me off and steered me towards others. Last week I set up my new UGreen HD4300 Plus and 3 Iron Wolf drives, and have been very happy with it so far. I appreciate all your videos that helped me zero in on my ultimate choice.
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          147. I know this is not supported, nor recommended Robbie, but since I have successfully used 14 & 16TB white labeled WD Red “shucked” drives (from WD EasyStore and Elements USB Drives) for 5 years now, I am curious how 7.3 handles them. Mine have all always shown healthy and have worked just fine. Any chance you can try some of those in your testing? ????????????
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          148. Yes and no. The move on drive compatibility is good, but they still have cut support for various things. I don’t think their heart has changed.
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          150. Too late already parted ways with the brand and it sounds like I’m one of many to leave their ecosystem! I guess they will get to see how much more money that original decision to ban 3rd party drives will truly make them. Pigs get fat but hogs get slaughtered.
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          153. I’m considering “DS1826+” if I can use whatever drive I choose in 8x 3,5″ (2,5″) and also 4x nvme with possibility to create pool over nvme. If I can easily install 32GB ram of manufacturer I choose. If the unit has 1-2x10GbE NIC and 2 other NICs. If the CPU is somewhere around AMD V3C14 or above. With support of ABB and so one… something I cannot be ashamed to buy in 2026.
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          156. Good for them but the damage is done – my next device will be custom built despite me hating to have to get more personal with this type of stuff … I will miss so much ease of use but some lines should be never crossed :/
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          157. Was planning to upgrade my RS814+ this year with either a new 923+ or 925+, after the harddrive shenanigans, even if it is overturned for now, a 925+ is out of the question.
            I will probably go with a used 923+, just for the easy migration away from the 19″ rack format, that I no longer want, but I will defo not give Synology any of my money anymore.

            I know I would be better of with almost any other NAS vendor, but I just don’t have the capacitiy financially to buy a new NAS with 4 HDDs nor the time to migrate my data, docker configs, etc. from NAS to external HDD to NAS and set it all up again from scratch…
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          160. I think they took a good look at the sales figures. The extra harddrives they forcibly sold would not compensate the customers they lost – and it remains to be seen if those come back.
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          161. Funny how, instead of improving their products or making them more affordable to stay competitive, they chose to go in a completely wrong direction — screwing over existing customers and admins who were familiar with their systems and used to recommend them to others.
            Now, we admins have taken the time (and felt the obligation) to see what the competition offers — and honestly, it’s quite good. At this point, we’ve learned at least two things:
            – Synology can no longer be trusted.
            – There are plenty of excellent and often cheaper alternatives and possibly open.
            I hope whoever made this idiotic decision at Synology gets fired ’cause it’s a cancer and that the company finds its way back on track. But for me, it’s too late — I’ve already moved on, and so have my customers and I think I’m not alone. The trust is broken, and it’s going to take a lot of effort for them to earn it back. And I didn’t mention features removal (transcoding accelleration) – it’s like you bought a car with 150hp but after an software update you loose 70hp just because manufacturer can do it , and only for it’s own benefit.
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          162. Curious move on their part. I set up an off-site backup system around the time when the 925+ came about but got the 923+ instead so I could use Seagate drives. Maybe I wasn’t the only one doing the same sort of thing?
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          164. I work as data recovery specialist in the EU and dealing with branded harddrives is always a mess that significantly reduces your chances of a successful recovery. We have literally recommended hundreds of customers synology products just to get slapped in the face now. The good part is, that we already switched to competitors and we’re certainly not going to recommend Synology products to our customers and clients again. Besides, both Unifi and UGREEN products were so much better than expected. The UniFi UNAS Pro 7-Bay NAS and the Ugreen NASync DXP4800 are definately one of the best (non enterprise-level) options on the current market – thank you for your unbiased reviews!
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          167. So do you think if I buy a DS925+ and upgrade it to DSM 7.3 and install Seagate Ironwolf Drives it will be ok? – Great channel and awesome videos! Thank you for doing so much hard work!!
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          169. We have 2 Synology nas’s in the office. I upgraded the firmware on one of them last week and when the Nas rebooted, I couldn’t see any details on the drives, they’re all red, the web interface has set some critical alerts for each drive telling me the drives need to be replaced. They were trying to trick me into replacing perfectly good drives with Synology approved drives. Lucky the shares and vm’s all still work.
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          170. I have this personal unsubstantiated theory that Synology tried to extort money from HDD manufacturers for the privilege of being on the approved list and they said no.
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          172. I was not going to replace any of my current Synology NAS units with Synology with the HDD issue ongoing, wonder how much they lost in USD on this and if the “smart” salgs guys will pay
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          173. I would love to be a glass is half full here. But when a company pull these kinda things they get a 10 year ban on any purchase from me. (But again I said my next NAS was BYO so its a moot point.) VW and dieselgate is the exception where it will be 20 years. (We are only halfway through that.) Companies should not be rewarded for realizing something is going to cost them sales and pivoting.
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          176. Too little too late. I already ordered a UGreen NAS. I’m making the switch and there is no going back. This may solve the problem with the drives, but Synology still has the crappy processors and hardware from years ago that’s extremely outdated.
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          177. A pretty decent take my dude. Well done, but there is more you can do.

            To answer the question in your title, no. We haven’t won for many of the reasons you mentioned. Now is not the time to celebrate and then, like sheep, give synology more money. The way ‘we win’ is by STILL avoiding synology like the plague that it is as a warning to other companies that this kind of behaviour will not be tolerated. Not even temporarily. When synology have disappeared from the market, the message will have been sent and we will have won.

            And if you think that’s too harsh, look at what they tried to do. Hard drive interfaces are an industry wide standard. To put some kind of arbitrary and restriction on a global standard just so they can make more money is wildly terrible behaviour. It would be like them all of a sudden requiring special network cables. Or special RAM. Either of which you could technically accomplish if you know your way around the linux kernel.

            PLEASE do the right thing and refuse to work with them going forward. Help send the RIGHT message.
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          178. I could be reading too much into the article on their newsroom, but specifically the line “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options.” to me reads as “The drive manufacturers told us to do things anatomically impossible”. Given this I have no doubt they will try again the the future, and they are already on my verboten list where it is possible, my issue is mainly that the likes of UGREEN have no rack mount units, most of my use-cases want 1 and 2 RU rack mounts
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          179. How sticky are they about model numbers on the drive compatibility list? IE: Seagate IronWolf Pro 8TB ST8000NE001 is on the list but ST8000NT001 is an identical drive…
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          182. even if you are ‘winning’ believe what a company is when they tell you… they told you… ask yourself what’s next on the pipeline when their shareholders need more dividends
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          183. Relatively light user here. I’ve had my ds1019+ for several years. Planning on getting an expansion bay when I burn through the last 10tbs I have in this configuration. As long as the units I have are supported, it’s cheaper and easier than going with a new company
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          186. Don’t be sorry to call the ST3000DM001 a horrible drive. Those Seagate ST3000DM001 were horrible drives. They failed about 6 times more often than other drives. I bought 4 of them with my DS1812+ back in May 2012 and quickly replaced them with WD Red because the ST3000DM001 were too noisy.
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          187. Glad you made the video. I think Synology is still dead to me, our rack stations are still locked down and the DS1819+ systems that have been running like a champ from 2018-2021 are now paperweights once the next emergency patch hits post release of this. I wonder how long they support 7? More ewaste to the pile.
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          190. When we saw the outcry, we encouraged clients to wait. Many did. Not many instructed us to change our preference for Synology and supply alternate devices, but those that did won’t be back for many years if at all.
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          191. Too little, too late. Going to need a lot more than a software update that gives back what was taken. They need to give people a reason and a solid contract not FAFO this or similar again.

            Til then, untrustable.
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          192. I have recently renewed my home NAS to have more HD slots and lost a sale, as I love my old 2 bay Synology NAS and it’s software, but didn’t want to be forced by the new models to buy new drives.
            Instead, I saw this as the perfect moment to setup a DIY NAS solution and couldn’t be happier.

            What I’m saying is that they surely lost a huge part of the home user market and want to try to get them back. We’ll see if it works.
            I know I won’t.
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          193. Dear Synology, why do I have to spend £500 to get 2.5GbE networking? This is NETWORK attached storage, stop crippling your consumer NASes with ancient gigabit ethernet when a 2.5GbE PHY only costs a dollar more.
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          196. using the 425+ with the script and I have a bunch of stuff installed on my unsupported m.2. I’d like to see an upgrade of an existing system with storage pools already created on unsupported drives using that script rather than adding new drives
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          197. Not enough.

            Here is the wording in the official announcement:
            “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives¹.”

            To me this sounds like it’s leaving the door open to bring this restriction back. Even on the existing 2025 hardware.
            It’s “in the meantime”
            In 1 year, after they decided they sold enough machines from the new generation, they can say “we did a lot of work with hdd manufacturers, you have a lot of choice, DSM 7.4.2 brings back the hdd restrictions, for your safety.
            And they didn’t admit any wrongdoing, they basically doubled down.

            If they want to restore any semblance of trust they should do what we ask small kids to do when they apologize: acknowledge the mistake, take responsibility without excuses, express remorse, and promise not to do it again in the future.

            Right now the message is: we did it too soon, will bring it back when we think we can get away with it.
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          199. It’s a bit late, but I have no regrets. In fact, I’m thrilled to move on from my 12-year relationship with Synology. I’ve switched to a Ubiquiti NAS, and though there’s a lot to learn, I’m excited about it.
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          200. Sorry, already using Ugreen. Im happy they switched back, but damage done.
            When a company attempts something like this, it very likely they will try again( in some other way). The leadership should be removed..
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          203. I’m still rocking my RS-2212+ with expansion bay running DSM 6. I bought it new have only replaced the power supply with a dual-ps. I also have it blocked from accessing the Internet.
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          205. Too late Synology has muffed up, missed off current users and potential users – driving them to their rivals like Ugreen, etc. Now they realised their muff up with lost sales and bad kudos over their dumb; it will be hard / impossible for Synology to recover – their Rivals are forging ahead now and no customer will ever trust Synology again – likely to get greedy again and introduce restrictions again.
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          210. Already replaced my DS 415 Play for the UGREEN DXP4800 Plus with UGREEN UPS and 4, 8TB Seagate Ironwold HDDS and 2 Samsung 980 Evo 1TB m.2 for caching. All for less than a DS 925+ plus 4 HDD and 2 m.2 from synology would have cost. Maybe in 10 more years Synology.
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          212. After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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          215. Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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          216. No. Synology is dead, less features, killing drivers, very low and lacking hardware, they did it once, they will do it again. Other have joined the band wagon and now Synology sucks hard, by a long mile.
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          217. An unstable company, the market has decided. Who knows what they’ll try next, screw them.
            Thanks to Synology, I switched to a DIY system with Unraid on Jonsbo N5, and I will never go back to turnkey.
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          218. Too late, moved to zimacube pro on one of my smaller systems and built my own DS1815+ replacement system out of an EPYC9115. They already lost me as a customer.
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          222. Perhaps they closely studied the intellectual properties of Trump … and are mirroring that level of thought and consistency.

            But seriously, yes, it puts Synology back on the table. No promises, but it is worth real consideration.
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          223. The damage is done, I will never touch them. But it stinks like a 3 day dead fish. A NAS manufacturer should never restrict what drives you can install in the hardware.
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          228. Good news…I’d been wondering what I was going to do next time my NAS filled up and I needed to add a drive. I know I sure as heck wasn’t going to pay for a Synology HDD. So I’d have either had to clean up data or find a new solution. Thankfully I can just grow again now. Good move Synology, but I agree the brand damage was immense.
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          230. Synology was already on the slide, tuenas, unraid, ugreen, unfi, etc are already better alternatives in many ways and feature hardware that’s superior. Sure it totally bombed their rep but there was little to shout about them in the first place. They had the lead and have thrown it away for pure greed and i for one will never trust a brand like them ever again.
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          231. I have a very Synology heavy setup – a 211j, 214 play, 923+ nas as well as a synology router and 3 mesh APs. Whilst I don’t need another NAS any time soon, like you I am pleased that they reversed this decision. I won’t be reversing my decision to ditch their networking kit in favour of unifi in the new year though. I have lost too much trust in Synology’s consumer ecosystem over this (and also their networking kit hasn’t had much love in terms of SRM updates or new kit – still no WireGuard Support)
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          232. You still need a Synology HDD on the new units just to turn them on and update the DSM. Check the press release, they haven’t rolled back the decision, they just postponed it for a bit. It effectively doesn’t do anything and Synology becomes even more toxic after this half-baked attempt to save whatever could be saved.
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          236. I went with a Synology 4 bay unit at the end of 2023 before this sillyness struck and my primary buying consideration was getting a model with ECC at a reasonable cost, which they offered and other options didn’t. If they had already locked down the drive compatibility to their own rebranded models I WOULD NOT have purchased it and all this change means for me is that I might consider them in the future again. With that said, their moves elsewhere about removing codecs for licensing reasons seem really silly as other nas models let you buy licenses fro proprietary file systems like XFAT but removing it from systems that HAD it is beyond the pale. If they keep up their antics on these other fronts I’ll have to treat them like WD after the SMR smuggling games of a coupel of years ago where I just assume they’re up to shady stuff until I can prove otherwise.
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          239. Stupid.We were planning to upgrade 20 older Synology systems in branch locations with new 2025 models but we moved on it was too risky so we moved on with a different vendor. I wonder how many sales they lost to this upgrade cycle.
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          241. Back in February, I replaced my outdated underpowered, under-spec plastic Synology DS 918+ and DS 418+ with two UGREEN DX 4800 Plus. I cancelled C2 cloud storage subscription. I also replaced my Synology RT6600AX with a Ubiquiti UDR7 UniFi Dream Router 7. Now I’m completely out of Synology’s ecosystem.
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          243. Need to see an updated review on some QNAP and other NAS’s should I decide to upgrade, because this shit from Synology has a left a bad taste in my mouth
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          244. Amazing what competition can do! However, it may be too late for Synology. The damage has been done. Synology and Sonos share the award for Worst Corporate Move.
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          245. Ok, they returned the HDD compatibility. Will they go back to HW transcoding? Or go back to Intel CPUs with GPU? Video station? There are other issues as well. So, too late, we are not interested.
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          246. The damage is done. How would you ever trust them again, knowing that they didn’t regret their bad decision, they just regretted the fallout from it. We see this same reaction in lots of industries in the last month or so and the ones doing it are always the bad guys. Goodbye Synology!
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          248. Ruined brand, but if not for the ‘our brand…. firmware’-only policy it is the fact that other problems plaque Synology by their own doing.
            – sub par CPUs in basically every NAS
            – DS24xx series it allowed to have a volume of 100+TB “because the CPU doesn’t support”
            – Transcoding no longer ‘possible’ (=allowed) due to licensing issues?

            I have a DS2419 and DS3617 (only for the 10GBE actually), but this year I got a older Supermicro 847-12 (36 bays) which works a lot better.
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          252. Does it still give you warning when using SATA SSDs? If brand new NAS ships with 7.2, can upgrade before installing drives? Sorry if this was covered will watch the video later
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          254. Il problema non sono solo i dischi. Anzi diciamo che è solo l’ultimo di una serie di problemi. La goccia che ha fatto traboccare il vaso. Alla fine ci troviamo comunque con hardware sottodimensionato e costoso,funzionalità rimosse, lentezza nel portare novità. Inaccettabile.
            Ora c’è altro. Potevano pensarci prima.Bye Bye Synology.
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          257. Robbie, you are missing important points: [1]Just what are Synology CEO Derren Lu’s technical credentials? [2]Why is he so elusive?[3] Who are the shareholders of Synology? Synology may be a private company, but even private companies have shareholders.[4] Why are pretty much all the public faces of Synology American? Are Synology trying to mascarade as an American company? [5] Is Synology a recycling operation for antiquated CPUs from AMD and Intel? [6] Did Derren Lu become CEO by virtue of being related to one or more sharedhoders of synology? Ask away Robbie, DO YOUR JOB!
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          258. I mean great but I was in the market for a new NAS two months ago and their previous drive policy was the main factor why I decided to go with Ugreen. I don’t think I’ll ever go back to them, their reputation with me is permanently ruined. ????‍♂️
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          259. I think most are missing is that on bigger NAS units the harddrive compatability wont be up and running afaik, not on the rack units or the DS36, from what i have heard
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          263. I love the fact that users across multiple companies/products are finally making a stand against these greedy companies. No longer can we allow these companies to extort every dollar out of us. I for one love the apps/software my Synology has. I’ve become very dependent on them. But AS SOON as Unifi get their software in order and makes something that can compete with Synology I’m out. This whole ordeal, and now the transcoding thing has been a bad taste in my mouth for Synology
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          267. You are 100% right about the incentives they should have used to woo enterprise customers. Extended warranties and express replacements are things that enterprises are willing to pay for. They could have added remote support and monitoring too. These are all things that tier 1 storage vendors offer as standard.
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          268. Naw. I had a SMB that wanted to role out Synology but their branded HDs took 3 weeks to arrive. They asked why we explained and they said after this we are done.
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          269. This should not be a surprise. A company tired something and changed their mind. We can speculate all day about reasons. Maybe they thought the manufacturers would jump on validation to get their drives on the list. Maybe this, maybe that. It doesn’t matter. I never ruled them out of my next purchase, and this decision hasn’t changed much for me. I’ll make that decision when I come to it. I have an 1821+. I want a second 8 bay to back it up to in a different location. Maybe that will be an 1825+, maybe it will be the new Ubiquiti 8 bay that was just announced, maybe something else. I still don’t know, and that decision is a next year decision anyway. I have reasons right now to go either way.

            For those saying it is too late, it isn’t. Companies have made much larger mistakes and survived. Companies have killed people and survived. Here’s the thing, if it really is too late, there is no need for them to change. They have lost the customers that are lost, and kept the ones they will keep. New customers will look at this past decision and buy or pass on the brand. No, it isn’t too late. Many new customers will buy now that would not have before. Others that decided not to will come back. Those who will never forgive or trust have exist, but just because some will never guy the brand again, it does not mean it was too late. Even some of those that say never again today, will say yes tomorrow.

            I’m not defending what they did. I didn’t like it. However, I attempt to be objective and less feeling about what I think about such things. When my feels get involved, I get super opinionated.

            The reactions at the time were warranted, and probably helped drive the ultimate decision to change, but now its over. We should all move on. Hate them and never support them again, or forgive them and consider the brand an option. Either way, let it go.
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          271. My biggest question with this has been, with a brand new empty NAS like a DS1525+, can you upgrade it to 7.3 without a Synology drive in it?
            I assume they still ship with v7.2 DSM atm presumably with the old drive restriction already in place, so is there a chicken or the egg problem here?
            Can you update the system with all of the bays empty as it comes from the factory?
            edit: I see you did address this in the video at around 17:00
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          273. they really thought they could strongarm this market with competition like Minisforum, Ugreen and yes, even QNAP out there, lol. not intelligent! now they try to backpedal after having burned all their bridges with their small/medium business customers. just a massive unforced error.
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          274. As others already said, to little to late, after a long time (15+years) for just using as primary and backup NASes only Synology the next one would be either a ugreen hardware with truenas or something similar.
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          276. That “argument” about thermals on ssd is almost funny.
            Yeah sure Synology, talk to me again when you actually create your very own flash chips and controllers.
            Until then, dear Synology, please stop talking you are embarrassing yourself with this bullshit.

            Also, not allowing RS series to use all disks, basically kills that segment.
            They are highly resistant to common sense over there at Synology it seems and will need another round of sales failures to grasp the concept that alienating your customers is not the smart business move.
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          277. Synology has done long-term damage to their reputation. I would have forgiven them if they were quicker to start letting additional drives in. Say maybe one to two months max. I have a 923 that I’m quite pleased with, but I’m not sure I will ever get another Synology. Just too much chance of them making another stupid turn.
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          280. I was just curious: a Synonlogy 8TB drive is $100 more than a WD Red Pro. I only have 2 8 TB WD Red Pro’s in my DS220j but you’ll never find a sale on a Synology branded drive.
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          281. Too late, I have purchased a Ugreen DXP6800 Pro and a DXP8800 Plus to replace my Old DS410J. I will never go anywhere near Synology again for home or work use.
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          286. I only just heard about this. I’ve been buying Synology for years but my next upgrade will be a different brand. Fuck them for even trying this bullshit.
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          288. Unfortuantely, Synology cannot be trusted anymore. They tried it once, and they will try it again as soon as they think they can get away with it. Trust has been broken. I’ve already pivoted our company away from Synology and won’t be returning.
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          290. I figured this would happen. Especially since in reality they made no real effort to make it difficult to bypass originally. Personally, not going to stand on my soapbox and proclaim because they did something I didn’t like originally, I will never use them again.
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          291. hey @nascompares, please i bought a pair of WD Red Plus 4TB CMR HDDs, do you think that Seagate makes something of similar quality? or should i just stick with WD HDDs, thanks mate You are awesome and so is Your channel
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          297. It’s good Synology U-turned on this. however, remember, they didn’t do it for you, they did it for themselves. Not listening to their customers is what got them into this mess in the first place.
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          298. Bought a 925+, found out about the squeeze play, and returned it. Not going to trust them again. This is just a short-term appeasement and they’ll go right back to it as soon as they think they can get away with it. Earning an honest profit was just too much work for them.
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          301. If they can do this once, they can do it twice. I’m never gonna trust Synology ever again. I’m building my DIY NAS with a mini pc + trueNAS scale
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          302. Is it good they’ve u-turned on drive compatibility? Absolutely.

            Is it bad they’re still artificially locking out NVMe? Definitely. We know they work as a cache – the last version of hardware was no different to the current one.
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          304. As Synology’s competitors are adding features, Synology is taking them away. Returning 1 doesn’t tilt the balance back in their favor. My DS918+ will have been my last Synology product.
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          305. I literally just purchased a ugreen yesterday during prime day sale ????. I was originally going to buy a Synology but then they went and did all this
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          309. Ha, ha, your persistence in justified Robby, but too late Synology – you lost my trust ages ago! Earlier this year I had planned to invest in Synology but their exclusive disk policy pushed me to QNAP and I’m very happy with my decision. I’m using my own choice of HDD’s and SSD’s without having to wrestle with hacks.
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          313. FYI – I’d say that the current £84.99 price on a LEXAR 2TB Sata SSD ( _ama _*_B0FBV6734F_* ) is good in the Amazon ‘Big Day’ (???) sale at UK prices. However … I cannot go with 3 year warranties … even if I never use them. ????
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          320. Too late, I built two TrueNAS servers to replace my two Synology servers, which I sold on eBay. There was definitely a learning curve, but I’ve now got everything up and running perfectly. What happens to all the people who were forced to buy their branded drives initially reluctantly? ????
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          322. Thanks for posting. I will say this, if Synology was looking for 10-15x media/news exposure for 2025, they succeeded in spades. I stay hopeful that Unifi will find their stride in this segment and cause even more people to not only move NAS/Storage stuff but also their firewall/routers, access points and switches. Synology could lose entire installations to Unifi. Also hopeful for more from Minisforum.
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          323. I appreciate the effort Synology is making with the “decision reversal”, but them showing such disregard for consumers/prosumers (in so many ways!), they will never be my primary unit again, I don’t trust them. I have a DS923+, and will keep that for my access to DSM features and sunken cost of the upgrades, but given that it’s an AMD CPU and their very lackadaisical approach to bringing their hardware to a competitive level, companies like UGreen, Orico, etc. are getting a chance at my wallet and technology focus.
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          326. In July, I replaced my aging DS918+5 bay expansion with a DS 1821+. Virtually the same hardware as DS1825+, and I use a dual PCIe 10 gig card so don’t miss 2.5 gig. Very happy with my purchase, but after 15 years this will likely be my last Synology. They finally enshittified me out of their ecosystem…
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          327. It still a shame, dispite i got all hd syno plus series, i also got wd red sn 700 ,nvme, specific for cache nas drive, and can’t use it anymore? syno nvme are waaay to expensive for home. Syno already lost me, slowly, bit by bit…next deployment will be synology free.
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          328. That’s Greggs. Yes, their operating procedures are first class. But the physical hardware is blatantly cheap, stale and overpriced.

            Um…. I think I’ve gotten myself a bit mixed up.

            Apologies.

            P.s. Is Wenzels any good? I see it, but not had the courage to try. Worried about my data being shared with the Chinese Government……

            …. again, I think I’ve gotten mixed up. Might go have a walk.
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          330. I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
            I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
            These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
            Best Reggards
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          334. I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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          338. If you read the DSM7.3 statement carefully: “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives”
            Sounds more like they postponed their vendor lock in move to eg next year.
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          341. I didn’t even know Synology did this. Good to know they can’t be trusted. For me, it takes about 5 years to trust a brand. Better to buy something else with less risk.
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          342. I needed an extra NAS to back up my Synology RS1221+, but Synology’s drive restrictions during Prime Day pushed me to grab a UGreen NAS instead. When companies make abrupt changes like this, they really should consider how it affects loyal customers and long-term sales. Hopefully next time, they’ll think twice before alienating their base.
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          343. I ordered UniFi Unas Pro two days ago, should arrive today. I also noticed Synology store is “out of stock” on 16 TB drives right now. Largest drive available from Synology is 12TB at the moment. Looks like logistics issues are the real reason for the change in policy, not a change in their thinking. Nothing keeping them from implementing the drive restrictions again.
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          344. I’d stay far away from nas companies these days especially for home labs, its so affordable to pick up an old hpe microserver or think server, and ontop of that alot of these companies lock you down to what hard drives you can use. While datacenter recert drives are abundant and affordable. I dont see a future for this, and it wouldn’t suprise me if they went the way of drobo
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          346. It appears to me that Synology let greed override customer service, and then became tone-deaf to the rising clamor. While some users will continue to support the platform, many other users (including me) have lost trust in the brand and have moved on. I had a Synology DS-920+ and was planning to purchase a DS-925+. When Synology made this decision to restrict drives, it became easy for me to switch to a UGreen DXP4800Plus. While Synology’s OS is more refined, UGreen is moving fast, focusing on getting the core system just right and not overextending themselves. I am very happy with my decision, and won’t be going back.
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          347. Far to late. Trust gone and massively dated hardware. I’m a UGREEN fanboy now and have spent £1000’s of customer money with them. Even my own NAS is now a UGREEN DXP6800 Pro (I even have DMS7 running as a VM as the only remotely usefull thing I wanted from DMS was the 360 Active backup)
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          348. Your point at about 8 mins…its a non issue? they wont be impacted as their old systems will never have been restricted… and their old DSM was not a hinderance.. ONLY new device (which prob would have been 7.2 when they bought it) will need upgrade to 7.3 to escape the restriction… i.e. a small update from 7.2 to 7.3… not the major upheaval you make it out to be.
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          349. The biggest mistake Synology made was that they DID NOT KNOW WHO THEIR CUSTOMERS ARE!!

            Most NAS buyers are tech-lovers and “geeks” who hate to be owned by anyone. They always want to make their own decision – no matter how expensive those choices are.

            Synology tried to mess with those people who had “chosen” Synology NAS on their own decision, and didn’t know those same people can “choose to leave” also on their own decision. Wonderful case study for the most stupid marketing decision.
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          351. great storage!! great software!! great options!! but certainly fastest way to loose customers. I am glad to hear but I also jumped on the Unifi and Ugreen (both U companies . . . . .) train and have greatly extended my NAS. However, not leaving Synology yet and looking forward as the NAS market get more and more shaken up.
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          352. I WAS a Synology fanboy since 2006. I bought 4 NAS boxes and 6 routers in that time, along with recommending their kit to many others along the way. This hard drive lock in, low end hardware at premium prices, removal of updates for older but capable equipment and removal of functionality means that they are unlikely to ever see me as a customer again. I still have the routers for now, but have moved on in terms of NAS hardware. Latest machine is a self build with unraid. Future machines to be determined.
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          353. Synology has shown their true colors. I’m not buying anything from them because all it takes is some “investor” to come in and change it again to find margin.
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          354. After decades with Synology, my trust is gone — and I believe many other prosumer users feel the same. DSM remains a brilliant piece of software, but the company’s direction has become impossible to follow: restrictive drive policies, buggy updates, and the sense that small scale users are no longer a priority.

            Here’s a tip, Synology: license your still-magnificent DSM OS (and its suite of apps) for third party hardware. Many of us would happily pay a few hundred euros for the software alone — and pair it with hardware that’s much more powerful and available from other producers.
            I just don’t think users that have jumped the boat will return otherwise.
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          355. I would not have a problem using Synology drives, it was just the price of the drives compared to alternative suppliers. Even if it was a little increase that would not be a problem. I use Toshiba Enterprise drives and they have been great. I have 4TB, 8TB and 16TB drives over 2 systems and I went with QNAP due to the ability to use the drives I want, capability to use 2.5Gb and insert Intel 540 10Gb cards.
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          356. I was in the process of trying to decide if I wanted a Synology until they decided to be stupid by restricting hardware use of HDD. Too late for them as I just built my own NAS, and Synology can bite my shiny metal hindquarters.
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          358. Lol Synology, the damage has been done you bird brains, you’ve broken the Trust….. Whats your next money hungry move.
            BTW Synology you missed out on 4 NAS sales at my end because of your silly money hungry tactic…
            Also if Ugreen can supply better hardware at a cheaper price why can’t you? Goes to show you’ve been ripping ppl off for many years.

            Whoever is running your circus Synology I suggest you sack him because he’s given you a very bad reputation…
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          360. Too late for me, already swapped out my ds413 for UGreen DXP 4800 plus. I had placed an order for the DS1525 when I discovered the 3rd Party Disk policy so had to jump ship. If they had said that 3rd Party disks where incoming I may well have stayed with Synology….
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          364. I needed a new NAS and bought a UNAS pro but kept my DS918+. I think this was about Synology thinking (incorrectly) that the power of their brand would keep users under the thumb of their draconian policies. I can only assume the reason for the u-turn is that their sales figures have been poor and they don’t enjoy being characterised as a bully in the market. As you say this will take a long time for people to forget and trust will take longer. They compounded their direction change with messaging that no-one believed about drive quality and reliability. Do they think that we forgot the literal point of their product is to protect against HDD failures. If they had been worried about that, they would have forced users to take more resilience (i.e. raid one in a two or four bay nas) or one of the 2 drive protection strategies in a larger nas. For me it’s the spin on why they were making the change to only support their drives that I never believed and I don’t appreciate
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          366. Odd business decision… No doubt they cannot get hold of enough HDDs for the to put their sticker on, and know they wont be able to meet demand. This will come back when the HDD market stabilises in a few years.
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          368. I’ve been looking for a future replacement of my DS918+ which is working fine at the moment. I considered going with Syno HDDs for a bit and just eating this but then did more research on alternatives and I actually now want something that isn’t so locked down both in hardware and software. My next NAS probably won’t be a Synology and I bet the competition will come up with some really compelling offerings in the next couple of years until I need to make a decision. Looking for a solid 4-5 bay purpose built machine that I can run something closer to “regular” Linux on. The Ugreen DX4800 Plus is already a contender for me.
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          369. “What was the point?” -> money (read greed)
            “why it was reverted?” -> money (yep, greed again)

            I am sure I am one of MANY people who actively disuaded customers from purchasing Synology with this change.
            I am equally sure that will have damaged not only their reputation but more importantly their sales.
            If Synology changes their approach back, then I may start recommending Synology again sometime in the future.
            However for now I will reserve judgement and see if they also change their other shitty actions as of late like gutting DSM functions (e.g. codecs) for absolutely no valid reason.
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          370. I have an old 2016 2 bay Synology that I’ve been planning on swapping out for a while. I do want to stay with Synology because I use their Hyper Backup and the system works as well as a gut feeling that they provide a more robust and secure solution.

            The whole drive lockdown has really put me off Synology to a point where I’ve built something else as secondary off-line local storage. I do, however want a newer 4-bay device that I can expand into. I was going to go for a rack mounted system but when they introduced Synology only drives a few years back that was off the cards.

            I’ll see what happens over the next couple of months and make a decision – however this has made Synology attractive again. Totally stupid idea to lock the platforms down, but bean counters will be bean counters.
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          374. I have a couple of DS1821+ devices so it was now problem at this time,
            But for the future well….. If they changed as it was. They will keep me as there customer.
            There software is the best in my opinion.
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          375. Still have a 412+ on latest DSM 6 and a 920+ on latest DSM 7, the 412+ is basically the Active backup for the 920+ and currently the DSM version difference doesn’t seem to be an issue for that. For the moment they do what I need including Active Backup for Business. Personally I don’t use a lot of the fancy things of DSM, currently my NAS just works as a file server old fashion style + Synology drive on my laptop and mobile (very practical). Nothing another brand can’t offer, so if the time is right I will look at the market and see what is available. It’s not only the disk brand lock in but also the hardware specs behind of the competition that makes me look elsewhere. They have to offer solid software as well though.
            Love to see Ugreen and Ubiquiti coming on board, in a few years from now they will be solid competitors and Synology and Qnap will have a run for their money.
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          377. Unfortunately the response here perfectly highlight why companies try to pull these ‘dirty tricks’ in the firet place. Consumers don’t really reward a company for ‘good’ behavior. And the oversaturation is creating a squize in the NAS market. Sad thing because Synology is still the only company with a good back up solution and and an absolute rock solid OS. Havent had a single issue and ran a NAS sinds 2018. My self built Unraid NAS however was absoluut dogshit, limetech (unraid makers) released so many buggy updates. Even ones that hard crash the system.
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          378. The problem is that it wasn’t _JUST_ the hard drive lock down situation. It was mutltiple anti-user, hostile actions that they took over the last few years.
            One of the most heinous was removing capabilities that were there and advertised for the models, like hardware transcoding, by removing the support modules from their shipping kernel, with zero alternative. Took a bit for some enterprising community members to put it back, and then more recent models hardened the system to be resistant to even that. First it was just HEVC, then it was all hardware transcoding. Forcing indexing processing on to client machines instead of supporting it internally to the system through poorly thought out system apps and browser extensions.

            It is clear that Synology was tempted by the money in enterprise solutions, but their roots are in Small Bussiness/Home-Office and ProSumer. They do not have the support or ability to handle enterprise contracts, but they were willing to estrange all of their ProSumer audience through multiple hostile actions, and meanwhile cause all of their Small Business customers to also re-evaluate their position on the brand as well.

            In their chase for control and in their greed, they have shot themselves in the foot. They deserve the limp in their sales and budget going forward, and the gigantic black eye to their reputation.
            They have sought it and well and truly earned it.
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          379. It could be one of the reasons you mentioned. Or simply that money talked. The new models have been out for a few months. Sales were probably hit hard enough for them to realise that it wasn’t sustainable and they had to reverse. Better late than never.
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          380. The only way to fight enshittification is to walk away. They played their hand, and it didn’t go how they expected, but they completely threw away user trust in the process.
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          381. One of the reasons I didn’t go with synology was because of the hard drive issue. So they’ve probably lost a number of sales opportunities through this.
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          384. The point is and was always GREED. They thought they’d make more money that way and realized soon after, they wouldnt. Its never about making the best product, providing the best service, let alone taking care of your employees or heck, the environment. Its about making money. Thats capitalism for you.
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          387. Synology has taught me a lesson that I’ll never forget, don’t trust closed systems. FOSS software and standard hardware are the way forward for me. It’ll take years before I will look at a closed system again.
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          388. That doesn’t change anything; the existing devices can be used until they reach the end of their service life. Anyone who makes decisions like that is no longer trustworthy. No more new infrastructure with Synology.
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          389. Thing is when people research buying/building a nas the videos saying Synology devices don’t support drives from other manufacturers will still be out there.
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          391. Excellent points. I’ve sold my 7-year old 5-bay Synology NAS a couple of weeks ago. The price was relatively high compared to the new systems. Possibly the buyer wanted to avoid the disk compatibility policy shenanigans. They may not feel as great about their purchase now. For myself, I followed the news on the policy from the start and this motivated me to switch to Ugreen and start using TrueNAS.
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          398. Videos like this make me want to start using AI to summarize videos and watching on 2x speed. This entire topic could have been covered in the horrible 30 seconds of intro
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          399. Too late for me. As you said they’ve demonstrated a willingness to throw the customer under the bus so I, as a new user considering my first NAS will probably be going for the UGREEN dxp4800 plus
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          400. already get a DS425+ for 218J upgrade, so far my cost isn’t much different as in my location the Segate and WD drives are more expensive than Synology drives at 12TB. But that being said, just updated to 7.3 and yet the NVMe still needing their own drive make me kinda upset.
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          405. The damage is done. They pulled that switcheroo on people, as well as removing hardware decoding on other devices. If they’re willing to do that, their mindset is polluted and they need a change in direction. Until then, synology is not a viable option.
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          406. I’m afraid now that they’ve lost all trust, they can just go and sincerely fuck themselves. Bridge was burnt, now they can sleep in the bed they’ve made.
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          407. Too late Synology you pissed too many people off, they have all moved to Ugreen, and its way better. Never going back to Synology ever again.

            The fact they are going back to allowing any hard drive shows it had bugger all to do with quality and everything to do with controlling the market.
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          408. I got an asustor and am deeply unhappy with how complicated it is too handle, I was tending towards synology for software reasons, are there easier alternatives? After all the devices are still limited in bandwidth and the weak processors
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          409. I had a feeling that this crazy rule would have to change, also I could afford to wait a year.

            Nervous about the future, but saying that, they will not do anything this stupid for a good ten years.
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          415. I’ll be slowly replacing all my Synology devices (DS plus and RS plus series) with UGREEN and Ubiquiti UNAS Pro devices over the next few years. I’ll also advise all my clients to start switching to Ubiquiti and UGREEN from the Synology RS plus and XS devices. It’s been a good run for the last 15 years with Synology. It’s time to say goodbye.
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          416. Didn’t brought a Synology because of J4125.
            Brought a a ugreen because of Synology’s HDD SSD lock.
            Thanks, Synology, I learn how to use Truenas
            I don’t need Synology anymore
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          417. I’ve alluded to this before, but it feels a bit like an Intel moment for Synology. Intel ruled the CPU market for years. As a result, they failed to innovate, made only small incremental improvements, wouldn’t offer more than four cores on mainstream CPU’;s etc. They sat on their laurels, assured they were king. Then, AMD’s Zen CPU architecture launched. Sure, it wasn’t as polished an experience with early chip set drivers etc. However, it disrupted the market, offering users up to double the course at lower prices. Years later, AMD have arguably won the desktop CPU market from a player considered untouchable and too large to fail.

            Synology is experiencing its Intel moment.

            The question is, how will they respond in terms of future products.
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          419. Still cannot find any of the 20 TB+ Ironwolf Drives on their 1825 compatibility list. As long as they are not putting modern high volume third party drives on their compatibility list I am not going to buy any of their products since they might change their policy tomorrow again.
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          421. Lets face it, if you are a Nas enthusiast, you are also likely to be an intelligent person. Shitty corporate shenanigans may work on the masses, but not on someone with a brain.
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          424. Let me understand correctly this will work on DSM 7.3.
            Great! One HUGE issue though; their 2025 lineup come with 7.2 out of the box. How to you update before putting the drives in? This seems like you will need to start with at least 1 proprietary disk… Great job Synology. You shit the bed hard.
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          426. They realised that there market wasn’t going stick around for monopoly, it was a hd rebrand , they didn’t manufacture the drives , it was a custom firmware at double the competition, these were small business or home remote worker /lab markets , they neither have the budget or willing to accept being restricted , so it created Vulnerabilities in there network . or was going to support it I’m sure it will not be a full rollback, they will still limit it’s supported drives or lack the ability to support latest larger drives for pb storage . They killed there market I went to aoostar instead with Linux, proxmox and lime , zero problems , latest hardware, and cheaper than synology devices , it’s does everything I need without the drama , and rua regular drive backup drive cycle for essential, off site disaster recovery , this box rocks
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          429. Their potential returning customers already ran away along with newcomers. sigh
            Was it a campaign ran by some stupid investment fund? The pattern is so similar. Try to earn a lot and exit without understanding the market.
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          433. I have a DS920+. Running fine and no complaints whatsoever. However, given its age, it’s time to think of a replacement. I was looking into DS925+. But with this policy change, I decided I won’t be going with Synology anymore and instead would get a Unifi NAS, since the rest of my network is already with Unifi. I couldn’t care less about the rollback of their policy. The trust is lost and I’m not going back.
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          435. very obviously .. the point is purely greed. In most markets companies doe these dirty tricks that make early movers pay premium in some way, and when the amount of sold parts reaches a treshold, they remove either this kinda restrictions, or simply lowering the price to the planned selling price. ????
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          437. A few weeks ago I replaced my offsite backup DS215j with a DXP2800 and tried TrueNAS for the first time. Very excited to try an open source NAS OS and ZFS on a low power NAS for the first time. And HDD I want, up to date filesystem, and I could move the drives to another computer and still use the data. So now I’m beginning to think about how to replace my synology 8 bay in the next few months.
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          440. I have a 1523 and a 918 as a back up. At that rate, i’ll probably pay attention again about 2028. Until then, I’m happy with using DSM and not at all interested in learning a different OS. I worry more that Synology no longer needs or wants my business, which will impact all sorts of other parts of my set-up.
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          442. The point is, ladies and gentlemen, that greed, for lack of a better word, is good. Greed is right, greed works. Greed clarifies, cuts through and captures the essence of the evolutionary spirit. Greed in all of its forms. Greed for life, money, love, knowledge, has marked the upward surge of mankind, and greed – you mark my words – will not only save Synology, but that other malfunctioning corporation called the Taiwan.
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          445. Too late and ‘not enough’: I am sooo happy since July with my powerful DXP6800 (powerful i5, 64GB, 2x10Gbit Ethernet, free HD’ (mixed HDDs,& SSD) …and thanks to PCIe Slot: Nvidia Tesla T4 for AI)…my secondary DS723+ will soon become a DXP2800…also free OS choice is great: tried ZimaOS – but UGOS is good so far. What is missing (compared to DSM) i add via Docker
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          447. Synology who? Love it when companies are dumb enough to think they dictate demand not the consumers that buy their products. They have been rolling out minor updates for years. Mediocre product at a high price. They have had great software that has hand its hands tied behind its back with poor hardware selection. No real product development for years. They lost the market they basically created.
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          448. the damage is done. What happens if in 1-2 years they decide to pull again the support for 3rd party disks.
            They just was not expecting this blowback and that the rest of the NAS vendors to gain so much share in just 5-6 months. They thought they were they only ones in market and can do whatever they want.
            Synology was always my suggestion since they are easy to use and have great integrations and apps. But trust is gone.
            too little too late.
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          450. The u-turn doesn’t change the fact that Synology hardware has been lagging behind for the last five years. Other companies has caught up and it’s really just the software that sets Synology apart from the rest (something they have started to erode anyway). I’ve been running a hackology since 2017 and really wanted to buy a real Synology this year, but I’m already looking for another brand…
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          452. I will be switching to UGREEN I have an old DS216+II that has been great so far and I was looking to get one of the 2025 units until I saw this then I started checking other alternatives. Nothing prevents them from doing that again. No thanks. Also upgrading the memory is locked to synology.
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          453. I have a DSxx16+ unit, which I got months before the xx21’s were released (ugh) so I was going to wait for the next cycle. When they brought out their own branded drives, I kinda liked the idea that they could update firmware on the fly, as opposed to my WD drives. I was considering this path as a nice option, but as soon as the made it mandatory, I nope’d out of that idea. It’s nice to see them back in the right direction, hope it lasts… I still haven’t decided my upgrade path yet, but I have so much more to consider now
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          454. when they bring video station back i will come back . i like products with a full 1st party ecosystem . if they dont have that you might as well get the best bang for your buck in regards to hardware .
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          456. Woohooo???? I Just woke Up and the first I’ve seen is this video. This is gonna be a great day. Because of Synologys HDD”decisions” in the past I wanted to buy a DS1821+ but NOW I can go with the newer one. Thank you!❤
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          460. Too little too late. What’s stopping them to try it again next year? Nothing. I’m not touching Synology with a 10 ft pole, and I’ll advise everyone I know to do the same.
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          461. Before this, I was planning on getting a Synology when the time for a NAS came. This sent me down the rabbit hole of looking for alternatives and made me aware of other options. Unlikely to get the Synology now.
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          468. Synology ignored their customers for months. They became both intransigent and arrogant. Rather than decide quickly to reverse this decision, they clung on, digging their heels in. Even if you discount their user base, choosing to restrict HDD options when the likes of Ugreen and others are challenging Synology like never before beggars belief. It smacks of complacence and a belief that they owned this space.

            Months later, their image and sales have taken a nosedive, existing and future customers have turned away from the brand, their recent event saw rows of empty chairs and the rep justifying the lock-insounded flat and unenthusiastic using the usual word-salad excuses.

            Now, is when they decide to listen.

            The damage is done, their name has been tarnished and I’d love to see their sales figures. Money is why they put this policy in place despite all the flowery corp[orate BS explanations, and it’s money that has forced them to U-turn.

            By the time I need to replace my Synology machines, I may well be seeing the likes of Ugreen on parity as far as software, and they’ll certainly be way ahead on hardware.

            If I were Synology now, and had suffered this black eye and bloody nose, I’d rethink my future roadmap and start upping their hardware game big time. Only then do I think they can reclaim some of their lost reputation.

            It’s a shame we had to shout before they bothered to listen.
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          469. You can download DSM 7.3. It has been released already, no beta. But in the release notes there is no mention about the hard drive lock-in removal at all.
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          470. I have synology NAS, about a year ago purchased a Ugreen. I’m very pleased with theUGREEN. Just the UGreen photo app in my opinion is way better than Synology. Won’t purchase synology again, next purchase will also be Ugreen.
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          471. I upgraded earlier this year and was going to hold out for the 2025 models but the drive compatibility was a dealbreaker for me. I ended up getting an older model synology and the next upgrade will probably not be a synology. Too little too late.
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          475. My current NAS, in addition to easy NAS-tasks, also runs hyper backup to another NAS, a few docker images, Dropbox sync, a few PHP scripts, DNS, DHCP. So yes I’m very happy about that, because I’d prefer to avoid to find another product which does all the same and migrates automagically. I’m in that age where a prefer to spend a little more with less headaches or weeks of work on top on my spare time.
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          477. I didn’t know about this until after I had set up two Synology units with standard NAS specified drives from Seagate and although it did complain about non-supported drives they did what I wanted.

            I can however accept if they do list drives proven to be unsuitable, but that’s a different question, and those drives are likely to be unsuitable for other NAS units as well.

            If you only have a list of accepted drives then you will discover customers complaining about that they can’t install drives they already have or that the offering of drives from the NAS supplier is lagging behind in capacity.
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          478. well, too late, already purchased a terramaster as secondary nas/backup target for my ds1819, and will wait another 5 years or so to upgrade the main nas if it requires it.
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          483. I bought an RS2423+ and it was also vendor locked (something I found out after I took delivery of it) – but at the time Synology’s drives were a few Terabytes behind the rest of the industry (in addition to their outrageous prices) – I ended up using the Dave Russell database to get the constant warning state to go away (which also prevented data scrubbing and other automated maintenance from running).

            I’m glad to see they’re putting the enforcement on the plus series in the bin, but any word on the RS series? Will we finally get out of the hell we’ve been dealing with for the last couple of years?

            At this point, I may continue my plan to add drives to the array, but when this chassis comes due for replacement (My DS1815+ lasted 8 years, so I’ll likely start looking in the next 2-3 years), I’ll likely look at 45 HomeLab or something similar, since it’s open architecture, unless Synology can prove different in the next few years.
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          484. Glad I built my own TrueNAS instead… never liked the overpriced Synology. They won’t be able to wipe themselves clean of this original Syn.
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          487. I have.always loved my synology nas. Active backup and drive are so great for my use. But they have lost me from buying any future products from them I dont trust they won’t do it again. I’ll use mine until it dies just for backup and drive sync..have already been migrating to using TrueNas for more then just my media. Too little too late . Thanks for the video
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          489. The only reason I’d consider them again is bc they aren’t Chinese made. But I became an expert in NAS after their drive locks and feature removal so idk… I think I moved on. I have learned so much.
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          493. Synology have shown their true face and their contempt for the users. I myself will not be going back to the brand and will buy something else instead or go full DYI. What Synology have disregarded is that it’s not 2010 any more, and the use of linux is not limited to a handful of sorcerers living in their man caves. We have AI now, so the barrier of entry into a DYI or another linux based solution has never been lower. When an AI can write scripts or entire applications, Synology’s polished DSM suddendly doesn’t differ much from hypervisors or other NAS operating systems. I just hope the people will remember how Synology f.d them not once (with the HDDs) but twice (with the codec). When you have to go online and search for a workaround to use your device (which you had a PREMIUM for because of the software anyway), then there’s no point in sticking with a consumer-unfriendly company like Synology. The sooner Synology get to the FO part of the FAFO acronym, the better.
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          494. The day that they rolled out this policy, is the day that Synology became “SHIT”-nology! There are stupids and there are “STUPIDS”, which Synology took the latter one. If they do go bankrupt, no one will ever care at all, because of the Idiots that runs the company to the ground, is ????% their own fault.
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          496. My WTR Max Pro arrived last Thursday and my new drives show up tomorrow. Even after all the shipping headaches from Aoostar, absolutely nothing is stopping me from leaving my 918+ and going back to Synology. They cancelled video station, stupid no pci slot, 2.5Gbs networking, and the drive debacle just killed them. I’ve been doing hard research for months and your channel has been great!
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          497. My current Synology will be my last, the Ugreen is looking better all the time,
            here is a thought, have a “what you can replace your Synology NAS with video” from 2 bays to 8 or something.
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          500. This is great news but I couldn’t wait any longer and went ahead and purchased one of their competitors NAS solutions. I’m good for now and might consider Synology in 5 years if they still support 3rd party hard drives.
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          502. Too right mate. Too bleeding little, too bleeding late. I’ve opted for a UGreen DXP8800Plus 8 bay NAS and a QNAP TS-653D 6 bay NAS. I still have ye ol’ Synology DS1815+ 8 bay NAS and it has served me well but I won’t likely buy another Synology NAS again. There are better options out there for my needs.
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          505. My DS1817 Net ports seemed to be playing up so had to buy a new NAS. Need a second one soon (some other brand) (may keep 1817 as a backup) but this changes things a bit. Be pretty convenient to just move the 8 x 16TB Exo HD’s to a new Synology 8 bay. But will that work….
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          507. I have 2x 1821+s that I would have upgraded down the road, but for now I’ll wait and see what synology does. They still work great for me and have plenty of life left in them. When they need replacement I’ll re-evaluate and see what’s out there. Nice thing about synology still is their devices are so easy to get up and running.
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          511. How to destroy your brand 101….
            They need to add the 10gb port and the nvme for 300$ now. No more respect for this brand. And i owned 6 Nas from them.
            Ah also, they are impossible to diagnose when there is a hardware problem, not to mention impossible to repair…. ds409 dead, ds 411slim dead, etc.
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          516. I’m still rocking a 1019+ because it’s been working reliably without any issues. I’m still confused as to whether I’ll lose hardware video transcoding if I update to DSM 7.22. Did this apply only to new models or does it apply to older models like mine as well? One of the selling points for me of this unit was the hardware transcoding. They prominently mention it on the PDF brochure, and I don’t want to lose that capability.
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          517. Judging by the comments they fully screwed themselves. That said, inept as they are they’re still ahead of their competition in terms of software. UGreen could have done a lot more to get caught up in the six months they had. We’ll see. Don’t really need a replacement yet so it’s been entertaining to watch from the sidelines. ????
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          518. Nope. The reversal changes nothing. Synology is STILL taking features away. Haven’t reversed those.

            I will keep my DS923+ for now. I’m waiting to see if Unifi releases something very similar. I feel they will.

            Ugreen has definitely got my attention. Waiting to see what their ecosystem turns out to be and if they have any screwups to see how they handle them.
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          519. wow, shame i spent $350 to build a custom platform that works better, is more capable, and more efficient. the main thing that held me back prior to synology ending support of 3rd party drives was I didnt want to spend so much on a case capable of alot of storage. well even though half the budget was on a case, it was well worth it. wont be going back to synology. at least now there is value in selling my ryzen 5 bay synology. so i guess thanks synology, for pushing me over the edge.
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          525. wonder how bad are the sales for the new lineup that they finally decided to u turn. that policy was the perfect kick ppl needed to switch brands for hardware that is actually up to the times and its gonna be awhile before anyone goes back to synology now.
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          527. Synology is back, baby!!
            Sure they lost a few months of customers. But new customers can buy now, load up drives and worry about NAS politics 5 years from now.
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          528. This u-turn likes a slap in my face. I’m a wedding photographer. I have been using Synology since 2018. I decided to upgrade my Nas to 8 bays system just right before they release the DS1825+ 2 weeks. I bought the DS1821+ instead the DS1825+ just because of the unsupported third party HDD issue on all 2025 models. I feel I’m so dump to invest all my hard earn money to Synology now. ???? My trust to Synology is completely gone.
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          529. “Feel they have missed out on hardware upgrades like 2.5GbE ….. and …. ”

            Synology removed more from the 2025 devices… and DSM 7.3, to add further insult, we can see how this will be spun “The all new DSM 7.3, Now with more choice than ever.. use your favourite HDDs!”.

            Personally, I hope the 2025 models flop, and maybe.. just maybe… they’ll realise that trying to peddle antique CPU’s is also bad for business, and the 2026 models will at least come with something that uses DDR5!
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          536. I owe Synology a big thank you – Before that policy, I’d have just stuck with the OS I was accustomed to. But because they dug into their insane customer-last position, I rejected their brand during my upgrade cycle and now have a NAS running much better hardware and software with TrueNAS
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          537. The damage has already been done, trust in the brand has been lost. For the next few years, customers and investors will have their fingers on the pulse of the company and will be recording their every move. They need to rebuild their trust because they are now almost at the brink. And the competition has smelled blood in the investor waters.
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          538. I am in the market for a larger NAS specifically like a 4 bay currently have a Synology 220J whilst this works fine / ok for what I use for as a server for my digitised music streamed to a player over my home network. I want to do the same for Movies so a 4 bay , originally looked at a newer Synology like the 423 / 923, but they have gone to be replaced by the 25 series. This U turn whilst appreciated I have been looking elsewhere. Not going to run plex, just using to store then send over my home network to a media player to handle upscale to 4K for those non 4k movies.
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          541. Let’s wait for version 8 of DSM which introduces DRM again. Seriously, anyone who goes through this loop needs to fire anyone associated in the company with that decision to expunge that group of business drivers. It’s not a “dead” issue, merely outvoted for now
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          542. Knew this was coming. They got greedy, those drives are the same ones we can buy anywhere just with their label. They alienated their existing customer base, and now they are gonna piss off every customer that was forced to pay extra for their drives. Good job Synology. I left and turned down all my nas’s and moved to other vendors the day they announced it. Not coming back.
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          543. Money talks, for Synology to revert this change 6 months later is likely due to the hit in profit. In addition to the increased competition, users have more options now as compared to a few years ago.
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          544. One of the nice things about Synology is their Synology Hybrid Raid or SHR. It lets you add drives or replace drives to easily expand your storage space. You can also mix-n-match drives of different sizes. Does any other NAS manufacturer offer something similar? I started with two 8TB drives in my Synology 918+ 4-bay NAS. Then I added another 8TB… and then another. Then I started replacing those 8TB drives with 16TB drives. And it was easy. It’s the main reason I chose a Synology NAS instead of another traditional RAID system where you’re stuck with whatever drives you start with.
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          545. I already brought a UGREEN nas when they messed up the harddrive support. I probably won’t try Synology since I think it’s absolutely possible that they make another U-turn in the future.
            Not to mention it’s actually better to set an example for the industry about what’s going to happen if you get too greedy.
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          546. I just mentally accepted going with ugreen this week… wtf, oh well , will follow you and spaceRex videos , I think it’s better value for me starting off rather than synology
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          549. I am a consumer, however I use the full OEM stack. For me, security, reliability, maintenance and ease of use are more important as I am storing critical documents. Saving $200 on drives by going third party isn’t worth much if I have to spend time and effort to address compatability/drive loss issues. I have other things I want to spend time on.

            My biggest issue with the drive lock-in was the consumer backlash. Would this reduce demand for Synology’s product such that they would not longer be around to provide long term support. I wish they hard just let users use third party drives with a disclaimer of the potential risks.

            I am concerned about the long time it took them to pull back on their policy of frive lock-in. It means they are probably going to spend then next couple of years contending with the fall-out when they could have been focused on delivering new products/features instead.
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          554. I had no issue with them launching their own brand HDDs, but blocking other NAS specific drives (Red / purple ) series, etc was a d!ck move. They took the initiative of flagging incorrect drives used for a nas but implemented it the worst anti consumer possible by blocking.

            I’ve seen people using very low TBW ssds for high write applications or using performance drives on NAS just because… which would eventually lead to disasters anyway but that’s users’ own mistakes not on nas maker. They should have stopped at flagging and warning but not blocking.
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          557. Great news, Now if they really want to entice all their customers who are looking elsewhere but haven’t spent anything yet, Synology need a 10% discount on their 2025 lineup, Seeing as the hardware is so outdated compared to competition.
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          560. On the one hand, I am glad.

            People I deal with who will want one in the next year or two it looks like they’ll be able to use more affordable drive options without a lot of scary warnings or other hassles.

            As for me, when it comes time to replace my older synology that’s still acting as the local backup box because of the wonderful software they have, this is also good news.

            That said…

            I recently purchased a ugreen. It’s now my primary server, and dollar for dollar, performance wise, never mind the attention to design details, it’s a very nice piece of kit. It’s been an outstanding home server, and has a nice media suite baked into it. The backups are not everything I want them to be, but hey, that’s why I’ve got the old synology. But as maintenance first line storage, that, or one of the unifi boxes, are outstanding.
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          562. They have a probation period. They need to regain the trust of their customers and that might take a few years.

            Good news though. Not too many people should be angry by this. They will, but they shouldn’t
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          563. Too late. Purchased my first Nas a few months ago and went with Ugreen.

            In my opinion this is worst than a data breach. A data breach isn’t anticipated and usually an attack by an outside party. This was an anti consumer choice by them that no one asked for or favored just to pad their profit margins. Consumer trust lost.

            While they were innovating new ways to increase profits at their customers expense, Ugreen released their UPS.
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          564. Lol. All the defenders are now silent. I was constantly told that only loud minority of users are complaining. And it benefits the casual user as it helpful for “support”.
            Sigh.
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          566. There is no greater danger than underestimating your opponent.
            — Sun Tzu ????

            (P.S. I got a Ugreen 2-bay and a Minisforum N5 Pro, and trashed my Synology, which is where it belongs ????️)
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          567. This entire fiasco caused me to re-evaluate and realize that by going with a different brand I can get much better hardware and thus performance.

            So no, Synology is dead to me.
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          568. 떠난 고객은 다시돌아오지 않는다. hdd팔아서 부자되어라. 거짓말쟁이 시놀로지. 역시 대만은 중국인의 피가 흐르내. 돈에 눈먼 시놀로지 경영진.
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          569. Good move but as a home user with Plex (transcoding etc), the hardware offerings in the 2025 range is just BAD. Also, are we able to use transcoding in the 2025 range now or is this still being nerfed?
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          571. I was happy with my DS916+ But this shows vendors cannot be trusted.
            In the past I used DIY solutions based on various linux flavours using samba and nfs. I went to Synology for ease of use. It has served me well.
            But I think I’m going back to DIY, but then with TrueNAS or Unraid to make it a bit easier. Even if Unraid or TrueNAS go in a wrong direction.. The hardware is still standard and the OS can be replaced.
            There are more and more nas style cases for minit-itx. So plan to go that route to replace my 9 year old synology.
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          572. already bought from ugreen. When you look at people who want to use a nas rather than pay for cloud storage, it is not the kind of group to get trapped into proprietary hardware restrictions for the most part.
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          573. If I ever do buy a prebuilt NAS. It won’t be Synology period. But really this just makes me more likely to build my own. Screw these greedy companies that constantly see how much they can get away with!!! ✌️
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          574. ‼ *Synology has lost all credibility:*
            ‼ *1. I bet Synology will start charging very expensive licenses* for standard services such as backup.
            ‼ *2. The Synology hardware in the new models is cheap* compared to the competition.
            ‼ *3. Synology discontinued support for standard apps overnight.* For customers, this is a nightmare!
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          575. Too little too late.. Synology have shot themselves in the foot with their disappointing hardware and ports and speeds, the deletion of some DSM software/CODECs, then the HDD debacle. I no longer trust what Synology might do next.
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          576. In the time I was undecided because of the policy to block hard drives Ubiquuity launched a product that gives me almost everything I wanted and much cheaper, the only reason I was looking at Synology was because it has a flexible RAID or whatever you want to call it when you can have disks with mixed capacities
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          577. I backordered Synology drives at the end of September. Something told me I should have waited. The 3rd-party drives I’d been eyeing dropped a special the same day this announcement hit. I could have bought additional capacity or an extra drive and still had them arrive at the same time. ????
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          579. I entered the world of home servers with a Synology NAS DS410j. Quite a few years ago. Just over a year ago I replaced that one with an RS818+. There’s still juice to extract from it. But my move to a rack mounted NAS was geared towards building my own home lab with more powerful machines. So now I got myself 2 13th generation DELL Poweredge servers which are insane in terms of: storage, RAM, CPU power and network connectivity. So hardware wise I am inclined to plan my next NAS upgrade away from Synology; more so in light of the recent policy changes by Synology: hard drives compatibility, disabling harware transcoding, etc.

            Given that open source NAS software solutions are improving, I am looking forward to the moment when migrating from Synology to another platform will be a sensible decision because it will have become just as user friendly.

            So congratulations Synology. You had me. You could have got me all the way. Now that prospect is rather bleak.
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          585. i invested heavily in Synology solutions and after their support team couldn’t recover my data from their busted RAID I moved to other solutions. Anyone want to buy lightly used Synology machines from me?
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          588. Yeah, I haven’t ever purchased anything from Synology but when they pulled this shit, they made sure that I never will.

            With all of the power Corporations have these days, the one card we hold is to punish bad behavior when we can. The NAS space is certainly not a monopoly and we have choices. So, sorry, you F-d up and I hope you feel the pain.
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          591. Never really cared about this at all. I have two 1823’s with only synology drives. There is no actual competition if you need the software… and small business enterprise focus. The only issue i have with synology is the hardware needs huge boost..they need to support AI and docker better, and keep the focus on security and software like mail plus.
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          592. It’s a bit of a SMOKESCREEN, MISDIRECTION by Synology. Here is why: have a look at their NEW technical support-it appears to ba a BRAINLESS AI BOT! The customer is left having to do the heavy lifting, turning “Tech Support” into “DIY Support”. I spent a small fortune on Synology DS925+, 5 synology HDDs, 16GB ECC RAM and they are unable to solve a straightforward problem with Active Backup for Business. They are a bunch of SCAMMERS, in my opinion. I think the “BRAINLESS AI BOT” is based on CEO DERREN LU’s brain! A few hours ago I threatened Synology with a public campaign against them, including posting on NASCompares, and low and behold they pull this rabbit out of the hat! MISDIRECTION or what????
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          595. Great news I guess. However, after being violated they have already lost my trust and I have moved on. Trust cannot be so easily rebuilt by flipping a switch. The wounds are deep and still fresh. Perhaps with enough time that may change, but I do not foresee that happening anytime soon.
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          597. Too little, too late. Ordered a UGREEN NAS today using the link you provided to Amazon. Didn’t even consider a current or recent Synology model. Synology is dead to me.
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          598. Too little too late. And whilst we are talking about wasting people’s time why did you disrepectfully waste 33 seconds on my life at the beginning. No I didn’t think you were being cool or edgy. And as you said in your intro after that waste of time “What was the fucking point ?”.
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          606. I had initially planned on Synology, but scrapped that when they announced their idea to only allow their drives. Any vendor that demands you can only use their solution is an immediate no from me. I opted for QNAP and while it may not be as polished as Synology it has worked out just fine for my needs.
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          607. I’ve owned 2 Synology NAS devices. Ubiquiti is my next NAS. I’m already in their ecosystem and just waiting for their software to catch up.

            That being said, it’s good that they reversed their policies, at least for existing customers.
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          611. Well, I already have a UGreen and TrueNAS Scale. All my trust in Synology has been eradicated, what is to stop them doing it again in 7.3.1 or 7.4. No more vendor lock in, regardless of how good their integrations are.
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          612. Nope. Too late. They FAFO. Can’t get your virginity back. Damage is done.

            I honestly think they have nothing to gain by this reversal and should have stayed the course and just offered a full fledged all inclusive solution with their own drives and maybe try to complete on price with those drives and hopefully their offering is so robust and reliable that they live on that scenario.

            The flood gates are open with really good new competitors and they’ve tasted Synologies blood. Synology is going to have to pull a miracle out of their hat to save themselves from this self inflected wound.

            Ugreen must be laughing their asses off at this.
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          614. This hasn’t been an issue for the last six months. Synology has been telegraphing this (now cancelled) policy shift FOR YEARS. I bought a QNAP years ago partially because I didn’t trust Synology’s hard drive policy about not supporting certain features on third party hard drives. The hardwriting was already on the wall. I’m sure the reason was money because its always about money. They thought that users would be just fine buying their hard drives from them rather than shopping the market for the best price for whatever type of drive they wanted. But I’m sure that the sales data had to be pretty stark, especially across the prosumer spectrum who are typically very price sensitive about hard drive prices. All those users went to competitors to the point where they were willing to give up the superior user experience of DSM to just get something that works that was within their budget. Ugreen and Unifi had to be some of the biggest winners of old Synology customers but I imagine all of them saw sales increases.
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          615. For me to trust Synology again, they will need to open source DSM. This way I know I won’t be locked into their ecosystem again. But it’s not going to happen, is it?
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          616. Damn, just two months after I sold my outdated Synology and switched to a £4k QNAP setup. I was a lifetime Synology customer before all this nonsense…
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          618. I might consider a 4-bay Synology. Ugreen was my primary candidate so far. Not sure I trust Synology not to mess something up though. The management/investors/whoever got greedy. Not a good sign.
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          619. I still say do not support Synology. Let them feel the fuck up as long as possible. They can serve as the example to other manufacturers that we will not put up with this kind of bullshit. If we just go back to buying their shit they will wait til people buy in to the ’25 series then try it again.
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          620. Thanks to Synology! With their stupid decisio, they inspired me to build my own NAS. By the help of ClaudeAI this doesn’t even seem to be very difficult anymore. It even helped me to select the perfectly matching hardware within a few prompts.
            I can now also house my HDDs in a rack mountable enclosure. Everything will run on a low TDP CPU, Proxmox as a host for maximum flexibility and scalability, a filesystem that i can migrate wherever i want, a bunch of RAM, graphics and AI power. Paradise! Everything i will ever need in a single setup and no worries about scalability, updates and all the restrictions that came with Synology in the past 13years.
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          621. Yes, too late, that and removing features so never going back to Synology. Never was the biggest buyer as home DYI person, but my grand or two every few years is not hanging around. Went to UGreen the day if was official there would be no 3rd party HDD support even though they were using the exact same rebranded HDD, and then they started removing Media features from the one I already had from them. So no. It was a good run.
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          627. Phew, if it wasn’t for your videos I don’t know what I would have done. My DS1817+ died in November 2023 and I was waiting for something to replace the DS1821+, it must have been imminent in 2023!!! When all this started I debated going for a DS1821+ but because of these videos I knew that I could take my WD Red drives from my dead DS1817+ and they would work in the DS1825+ and I was starting to think about what I would do when my drives started to die?! Migrate to another platform. Synology have massively messed up and if it wasn’t for the fact that their software was so good I’d have moved elsewhere. Thank you so much for your coverage of this issue. You’ve saved me a lot of frustration…
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          628. I bought an RS2423+ soon after it came out, and in the awareness of the HDD workarounds (using WD and Seagate HDDs) . Also upgraded memory beyond specs – no issues with this setup. Runs great. Also running an old Mellanox ConnectX-3 or – 4 network card with 40GbE – flawlessly. And I love the excellent (for my needs) and simple to use Synology backup software. I do understand that other vendors have better hardware but the Software (both DSM and Backup) WAS unique selling point in my case (I have 10+ years/3 systems experience with their products at home, and bought another RS2423+ at work) . I may add a Truenas homebuilt NAS for other reasons. Fortunately, there is no need currently to buy a commercial NAS for me – I STILL stick with Synology, but the tipping point has come near: Their HDD policy change came at the right moment: I had starte considering selling my RS2434+ and getting something else without strange company-imposed restrictions. Now, there is time before I need to buy another commercial NAS. I will strongly observe how Synology is moving forward.
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          629. This doesn’t change my future plans because, not being a very hands on tech person, Synology was the way I was going but I’m relieved that they’ve moved off the proprietary nonsense. I wasn’t happy about the limited HDD choices.
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          632. Maybe they can sell their software. The hardware is junk. They showed their hand with this and they will just try another vector. Incredible they killed themselves this way.
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          633. I just upgraded to a DS1520+ from New Old Stock. I’m not interested in selling my current NAS, and waiting for a sale on a new NAS when they can still change shit again! ????
            Tired of Synology’s Bullshit!????
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          634. Let’s review: (1) Deleted video station so you weren’t even allowed to have it in DSM 7.3, totally screwing over all the users who had a bunch of custom metadata in it; (2) Absurd disk drive policy that was nothing but a transparent money grab; (3) Disabled hardware transcoding after happily selling me an over-priced Intel box I bought less than a year ago primarily because it had it. Why exactly would I ever trust this company ever again? I was willing to pay a bit more for the more robust security features and some of the software conveniences, but no, no more Synology for me. They seem to think they have a walled garden like Apple, and that their users are so locked in by their amazing software that they can abuse them like this. They are about to learn otherwise. I don’t know who is going to make my next NAS, but I already know who isn’t in the running for that sale.
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          635. For personal usage, Synology can pound sand because I have moved on to UGreen. For now, Synology is still the preferred option for work related solutions. But I am hoping UniFi steals that market from them.
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          637. already changed to Asustor . Synology DX517 does NOT work with 28TB seagate (ST28000NM000C) drives. This was the reason I changed from Synology.
            And no way to go back, what will happen when they do this again? No thank you. No more trust.
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          638. started to be put off when they decied to remove Video Station, then Encoding, then the whole drive thing…. Things have felt off the last few years with the brand it feels. Perhaps it’s the de-emphasing the consumer market, and going more SOHO / Enterprise. Which is fine – if that’s the market they want – and then let the UGREEN’s and others go for the consumer market.
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          641. Synology actually did me a favor — they cheated me just enough to make me discover the real NAS world out there. I dumped both my 1520+ units for a fully loaded UGREEN DXP8800 Plus, and wow… night and day difference. They can backpedal all they want, but I spent good money with them only to get burned. They chose to be anti-consumer — now I choose to be anti-Synology.
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          643. Removed PCIe slots, dumped Intel CPUs for AMD with no igpu, charge a ridiculous amount for add-in cards, removed transcoding, hard drive lock-in, removed h265, took 3 years to implement 2.5Gb, removed USB NIC support, dumped useful apps. Active backup rarely works on Linux clients due to outdated kernel restrictions.

            Synology has done nothing but takeaway functionality. They haven’t added anything or increases the value proposition. Now with Unifi in the mix. Synology is done.
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          644. I already replace my Synology nas with unas-2. They lost this customer permanently. They did that when they banned me on site for saying the truth. I will never recommend Synology to anyone ever again. They still a anti-consumer money grabbing worthless company.
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          650. Even with this change, the 1825+ is a joke. I’d just get the 1821+ with a 1x or 2x 10Gbe card which you can bring over then whenever you upgrade. I see no reason in buying the 1825+ over the 1821+ besides Synology maybe deciding something stupid like stopping updates for the 21 series.
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          651. That‘s great news meaning I can replace my old Synology NAS by a new one of the same company 🙂 My waiting time and indecisiveness payed off.
            Reason: others do not offer something like Active Backup, plus Synology Photos is a solution I like, plus some other software like the e-mail server (which I want to use in the future)
            That being said, Ubiquiti is my favorite competitor but still lacks in software I would want to use from Synology. Still the strategy to focus on delivering one solution well for their customers is a strong selling point for me. I like when things just work.
            So I am left with the question, how to backup Windows and MacOS devices, how to backup my e-mails from GMAIL and still be able to read it if necessary, how to backup my Photos from iCloud and still be able to use advanced functionality like Faces, Places, maybe even AI for search? Synology with everything build in vs rudimentary functionality from the Ubiquiti NAS. Now the tendency is to stay with Synology.

            ==========

            So, maybe you can create a video on how to backup e-mail from GMAIL into Synology Mail and use it as backup. What I plan to do is to every year backup one year, e.g. the last one, into Synology Mail. Happy if you have an idea for Ubiquiti. You need to save the backup in a file on the NAS and then?
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          652. I have an asustor for a quiet compact in the office NAS. Just gone down the route of a self built Truenas for remote backup to replace cloud costs and wish I had tried it before. Always seemed too complicated but it’s not and far more cost effective.
            Synology policy seems almost as daft as Labour cancellation of pensioner winter fuel allowance and then u-turn on that, the ???? sicks
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          653. Too little..too late. They lost a customer in me. i replaced both of my Synology devices wit a ubiquity and a Ugreen DXP8800 Plus.
            Both on the advice’s and reviews by Nascompares ????
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          654. They’ve established that they already went out of their way to sabotage the core function for marginal extortion value. This reversal is still only talk while the damage is real already. Now that they have code to break the system, how long until a “mistake” does it again?
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          656. Judging by prior videos’ comments, Synology has lost a lot of sales. Plus, they have destroyed a lot of customer trust and that means a loss of future sales or at least slow to upgrade. I’ll be in that latter group.
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          658. Great software. However, as of this week, I’ve moved to UNAS Pro £445 for 7 bays and 10G…. I’m going to use the Synology DS918+ for software and map to the UNAS. I will run that until it dies and then something else might come along to serve my photo’s and video surveillance. Synology have lost trust and let a lot of people see there is much more value with the competitors who will now be hungry to keep us !
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          659. Is it a coincidence that they dropped this news on an Amazon Prime Day? I doubt it. Can’t do transcoding for Plex, so I have to do something different anyway. Probably going to UNAS Pro 8 and running my apps off a compute node. Currently testing with a high-end i7-10875H notebook that’s a few years old and is doing a great job, including transcoding.
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          662. Overall this isn’t enough to bring me back.
            I have a 723+ and it bricked after 9 months. They exchanged it without too much fuss, but I had to pay return shipping. (In the USA, I was dealing with a direct RMA.) I hope my first unit was a one in 10k defect and the new box will be a 10 year device, the exchange didn’t reset the warranty.
            I’m also not pleased with DSM7 it really locks me out of a lot of configurations, hiding them in encrypted mystery database files rather than the traditional Linux config files, and a bunch of little irritating “Do it our way, you don’t really know what you want.” bits and bobs. I didn’t have these issues back on my DSM5 unit, but the hardware had become antiquated.
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          664. Too late, damage done. I won’t trust these morons not to attempt the same down the line and I have no faith in their management not to screw the pooch again.
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          665. I picked up a ugreen, instead of getting a 25 model. I still have older models and I’ll keep running them until they die but I’ll have to do some thinking and watching what others are doing before get another Synology.
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          666. I think if they offered something like extending the Nas box warranty another year or two if you only ever used Synology drives, then people might be more on board to buy their branded drives. But what do I know..
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          667. The nic connectivity on My DS414 went dead last month. Synologies position on hard drives made me rethink my investment into their eco system (I still have 2 other Synology Nases still working…). I’m done.
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          670. Too late Synology. This is like Go woke go broke, and you thought we customers didn’t care about your betrayal? Serious customers now instead look elsewhere, as I did and went for the Ugreen 4800 plus. Will never look back, and my two old Synology NAS will never be bought again and left until they die.
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          671. I mean saying 6 months is difficult. The changes have been rolling down the hill across the brand and 6 months ago is just when they actually committed to what the speculation was.

            If you want storage, UniFi is better and cheaper. If you want an app server, UGREEN or QNAP aren’t bad either.

            Synology ignored feedback for months. Now they’ve relented but at the cost of brand loyalty and trust. Are they going to stop gaslighting us about hard drive reliability?
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          674. So the hard drive lock in was just bollocks then, it was a cash grab, there was no technical reason for it. Who the hell is going to believe what they say next time? Screw ’em.
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          676. Pity they dropped the ball on their hardware. It’s lacking and their competitors are rolling out hefty kit that a lot of people have already moved too and probably will continue to do so
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          680. Too late – I’ve tasted freedom! The 3rd party HDDs were just the final nail in the coffin. They’ll have to make some serious improvements to DSM, and more importantly, the hardware! The last refresh was actually a step back in various ways, or just no change at best.
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          683. To tell the truth, i think Synology are totally shitting themselves right now

            Their strongest assets, already made obsolete

            Cameras? Unifi
            Quick Connect? Most NAS’es have nowadays, if not the Unifi Express is very cheap
            Synology Photos? Immich
            Backup Manager? Syncthing
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          685. I will never trust Synology again. Replaced all my Synology devices and cancelled Synology Cloud Sync six months ago. Now I’m no longer in the Synology ecosystem. Never looked back.

            Synology DS918+ > UGREEN DXP4800 Plus

            Synology DS418+ > UGREEN DXP4800 Plus

            Synology RT6600AX > Ubiquiti UDR7 UniFi Dream Router 7

            Synology, you served me well over the years, but it’s time for me to move on.
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          687. So many questions: Will they turn on IronWolf Health with drives that are not on the approved list? Will they let users update new firmware directly through DSM. Are they going to use the drive manufacturers’ independent testing results?
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          688. Too late I’m moving to DIY NAS and ZimaOS. I got much better hardware now for cheap. Looking forward for Unifi NAS too and they can keep removing stuff from their crappy OS for what I care. What next? Removing Photos? jpeg codecs? Backups?
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          690. Time will tell. I sold almost everything Synology except a 12 Bay and 8 Bay. An Asustor 10 bay is my primary NAS now. Hopefully I don’t need anything anytime soon.
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          695. I still trust and need Synology until they ruin photos, DS Audio, webstation, etc. Their 1st party software is still great, and I can trust Synology with my data, and as I’m not using spinning drives, this vendor lock didn’t affect me. But their level of ignorance is through the roof, I don’t know what they think their future may be.
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          696. I purchased a UGREEN DXP4800Plus due to this policy by Synology. They lost a customer and the UGREEN is very good for the money, Synology may have lost me forever, over this one policy.
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          701. Too late. I own a DS1815+ and a DS1819+ and was going to upgrade them both but when they said you had to use their drives that was it for me. I will be going with Ubiquiti and Qnap at this point. It said cause i was a die hard Synology fan until they did that. I have no interest in getting another Synology at this point.
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          702. Too little too late. Removed several features and there is still a compatibility list which they can use at any time to easily implement this again. Hardware is still obsolescent at the start, etc etc. I’ve budgeted next year to replace my 3 Synologies.
            Edit: Curious how they’re going to handle the devices that shipped with the non-compatible drives implemented. Will a user have to buy a Synology drive to install the DSM update?
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          703. If they suddenly remembered to put users” interests first, and they follow up by adding back (user purchasable) codecs and improving their product offering… then I might not write the company off as a non-starter. But they have to head back in the right direction for a long time to build back trust
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          705. Too late for me. Their hardware is still ancient and I just replaced 2 Synology NAS with a 6 bay ugreen running an i5. My DS423+ is now my backup (with exos drives). They lost a small customer, but they really had to expect that. Synology screwed themselves.
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          706. More than too little, too late – they’ve taken features away and saddled us with budget hardware for premium prices. Their ONLY escape is to release an out-of-band 2026 model that has superior hardware & expandability options, and return of previously removed features. But they wont (or can’t), and I feel they will go the way of Blackberry, having sat on their laurels for too long.
            We have too many competitors that offer waaaaaaay better value, and Synology have proven themselves untrustworthy even with the few things they still lead the pack on.
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          710. Sorry Synology, that’s too little, too late. The Ds1825+ uses 7 years old hw, sold as new. The Amd processor was introduced in 2018, and was a cheap processor that time. It was used in the Ds1821+, when it was already outdated, and 4 years later it’s in the new, latest model, again. No guys, that’s enough. Come on Unifi, that’s your chance.
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          717. That’s how the market should work, competition.
            Sadly though, big coorporations keep buying up smaller or competitors to get so big, they can do everything, like this extremely stupid idea to ‘bann’ certain harddrives. I hope they sack that idiot that came up with it thinking Synology would ‘gain’ from it. That same idiot that came up with this idea has no clue what ‘customer value’ is… thinking they can ‘force’ the market… arrogant. Thinking they know the market….

            Other big companies get the bill from customers too, like Adobe, clearly ‘stealing’ peoples art work so called for ‘training their AI’s’ …. (in a sense facebook does the same).

            We need more companies, not less, we need ‘a healthy market’ with competitors, and no ‘Amazons’ or ‘microsofts’ …
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          718. Honestly, I will believe to those changes only when this will be confirmed on release DSM. And also, there is no U-turn with HEIC/H.265 situation so … it will need time to restore any trust.
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          720. I had a Synology NAS in my shopping cart while convincing myself that I needed a NAS. Didn’t proceed to checkout. I now have a Ugreen one which I’m quite happy with. Maybe not as many apps but I’m mostly just wanting to store and access files on my LAN so that’s not too much of a problem.
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          721. Synology is done in the private market. Besides the anti-consumer HDD Policy they also removed the GPU Drivers making their 2025 Lineup incapable of hardware transcoding, resulting in being basically useless for any home media server just to cheap out of some 20ct license fee per device, which costs about 500USD.

            Synology doesnt wont home users any longer and therefore home users also doesnt want synology as a result.
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          722. im never buying Synology again — ever. I’m switching to companies like UGREEN because Synology completely lost my trust. Forcing people to use their branded hard drives isn’t a “feature,” it’s a money trap disguised as compatibility.

            I literally had to make a client spend an extra $400 just to buy Synology-approved drives — each one at least $100 more expensive than identical third-party models. And their restrictions on hard drives, M.2 SSDs, and RAM are ridiculous. Do they not realize that hardware fails over time, and replacements are often the latest or oldest stock available? Yet if it’s not Synology-branded, it refuses to work.

            At least with UGREEN, you can use whatever compatible hardware you want — no corporate nonsense. If it fits and the BIOS supports it, it should just work.

            I’m done wasting money testing multiple parts just to find one the OS “approves,” while the BIOS says it’s fine. Enough is enough.

            Goodbye, Synology. Like so many others, you’ve lost a customer for life.
            You could make the best NAS in the world — I’m still not coming back.
            And I hope Synology reads this, because we’re not alone. Thousands of us feel the same way — you’ve turned loyal customers into former ones.

            Greedy corporate nonsense.
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          723. I needed to upgrade my dual bay Synology. Between this and the codec issues I finally just sucked it up and went the custom route with TrueNas. Tired of the games companies play.
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          724. Surely not! What about the security advantages of that custom firmware that drive manufacturers couldn’t match? What about the reduced support requests from any with a Synology only system? 😉 Seriously, I’m happy for newer Synology buyers, although anyone who bought the 23+ gen or Synology drives might feel a bit hoodwinked.
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          726. I hope the team responsible for the original lock down is fired… Companies deliberately blocking interoperability on common standardized parts shouldn’t be trusted…
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          728. I’m using a DS920+ and I have no intention of upgrading anytime soon.
            But when I do, all I’ve decided with all of these policies and moves is that I will NOT buy another Synology product.
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          730. While may other platforms have rolled out stuff where capabilities are improved with firmware and version updates, the history of Synology over the years has been quite the opposite. Over the years, I have recommended Synology to every client I had for a number of reasons. Given Synology’s removal of hardware transcoding from DSM as well as their still limited and dodgy docker support after all these years, there are almost no situations where they are still the dominant player, and this is by their own choices.

            The cost of their hard disk policy and other choices has been that, as an IT shop, our last few installations have been using TrueNAS on off the shelf hardware. Now that we have moved our support to this new platform, and have tooled up to support it, we have found that we can do what I need to for support, and my clients are doing more, faster, and with with less cost. The only downside is about twice as much preparation labor. Given that we make much more profit on labor as opposed to markup, it kept the customer cost of deployments about the same, while increasing my company’s profitability.

            Here is the real cost. We still have two older Synology NASes in my personal and work networks respectively and around 8 deployed in the field. These will be phased out over time as the hardware ages. Ours have already been functionally replaced with excellent results in both capacity and capability. Any new clients will not be getting a Synology NAS unless they specifically request one. I suspect other IT shops have made similar decisions for their own reasons, and these decisions by VARs and MSPs have a multiplicative effect on their client bases.

            While I can’t speak for other companies, the issue for us is trust; we can’t trust that Synology’s updates will not remove capabilities that we or our clients need as they have in the past, nor can we trust that the brand and products will improve over time. Synology will be able to win our business back, but it will be a long road. Every company has a rise and fall based upon their decisions and those of their competitors. Synology has declined, and they will need to work hard and make consistently good decisions to reverse this trend.
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          732. I just dont know what you are talking about. I have been using my Synology NAS with a 3rd party 6Tb HDD without problems. I run the latest DSM 7.2 for years. No mods done.
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          737. My next NAS will be Ubiquiti. The whole promise of Synology is their software ecosystem. As of late, their software has been getting shittier. Backups constantly fail. Photos never worked right. I’m done.
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          738. I have been in the market and doing research for several months to determine what NAS solution I want. I have to say Synology’s decisions to try and monopolize this space with forcing the consumer to buy their proprietary drives has completely removed them off my list of choices. Right now UGREEN is my favorite. I do like that reports state that Synology has a bunch of apps and good Security, but going completely proprietary just for profit I am not down for that. Also I have heard Synology’s support is not as good as it used to be.
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          740. The damage is done. I am never going to trust their brand ever again, who knows what they will do in 7.4, or 7.5, or 8.0, or … This was clearly brought back because they lost a lot of sales and not because they wanted to bring it back, the chances of them doing this again (or something similar) is pretty high, I give it a year or two. I am very curious how bad the drop in sales must have been for them to do a u-turn on this. That and/or what the brands that actually make their drives have said, I wouldn’t be surprised if they nearly lost the manufacturer of their drives (I recommend them to learn how to manufacture drives because why would a drive manufacturer want to have anything to do with them). What a terrible untrustworthy company, I will recommend against them anytime I can.
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          742. Most exciting YT video of this year! I literally had to check the date, to see if this was an April’s Fool prank. It was such unbelievable news, I had to watch it twice. Sadly, I’m with Team Too Late. The damage is done. This monumental moronic move by $ynology shredded my trust into pieces. I am willing to try other brands, particularly Ugreen, and help them build an OS that will kick $ynology’s butt.
            Brilliant video, mate. I really appreciate your hard work running this channel. A massive thanks from Sweden! ????
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          743. Came from QNAP … and still regret the purchase of my 923+ … I want to decide myself if I trust an NVME vendor or not … not allowing even recognised brands, but instead putting a Synology sticker on it and then asking for a ridiculous amount of money … that’s outrageous … I’m done with Synology – considering to sell my unit on the used marked to then try UGREEN, Unifi, whatever – everything except Synology … I’m okay to pay an extra for a good product – but I don’t want to support milking money from customers … obviously Synology’s changes in strategy is them testing the waters on how stupid we customers are – and I don’t want to play this game.
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          744. Purchased my first NAS a few months ago. Friends recommended Synology because of their Software and overall build quality. I was looking for the DS925+, but went with a QNAP TS-464-8G instead because of Synologys HDD/SSD policy and i´m realy happy with it. Got better hardware and didn´t care about HDD restrictions. Running 2 Seagate, X20 and Iron Wolf Pro, a Toshiba MG09 and a WD Gold, 18TB each and no issues. Build quality is realy good and i like QTS very much so far. Will most likely stick with QNAP.
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          747. Too late for them. Already planning on purchasing the Unifi NAS at the end of the year. Quite excited about it too. Already have multiple Unifi devices at home and they are all working great and keeps getting better with each update they release.
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          748. Too little too late, consumer goodwill once eroded can never be brought back. The likes of Ugreen offer much more value for money , Synology time is up
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          749. Hehe. I just brought a UGREEN NASync DXP4800 Plus with a complementary UGREEN UPS from their website for a staggering £524.99. It’s a great deal.

            I have gone and checked out on the going price for an equivalent Synology though (still got time to cancel). Nah. I know the software is the best. But it’s like when I went from Apple to Android. I’m just looking forward to having a system that I can tinker with without being handcuffed or punished. I’ve brought an NVME to use as a separate volume to run apps off. I’m contemplating several options of RAM (no Prime sales though, so no rush). It’s like upgrading a PC!!!!????

            It’s fun contemplating the possibilities and upgrades. With Synology, yeah it’s safe and familiar. But the ethernet speeds are tedious. the operating system slower (running off a HDD) and the NVMEs limited to catching at speeds from an already bygone era. I might even install TrueNAS. Maybe even go back and forth between them like an OS floating madman.

            I don’t care about the software limitations. I look forward to either solving or working around them. It’s nice just to be treated like a free adult instead of a locked in child with stabilisers and a speed limiter. Most of all I don’t trust Synology not to behave like a monopolising tyrant, selling me cheap old hardware at marked up prices like I have no other options.

            It’s not like their not still holding hardware transcoding back from us still.
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          750. Too little, too late. I’ve completely lost trust in this company. They’ve disappointed once and I’m sure they’ll do it again. I’ll make sure to never buy a Synology NAS again, neither for work nor for my family and friends. There are excellent alternatives out there thank you Synology, for driving me toward companies that offer far better hardware.
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          752. Got a 923+ for work just before the 925+ was announced. So I was happy that I wasn’t locked in but equally annoyed that I’m on even older hardware. It’ll be my last Synology when I do update it in the future though.
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          754. As the title already mentions: “Too little, too late”.

            The customer base has taken the opportunity to look elsewhere, the competition is offering really good alternatives. Although six months might not look like that long it was long enough for people to realise that it was time to check out alternatives.

            Depending on how much cash Synology has in the bank they might or might not recover from this. I would not be surprised if they had to file for bankruptcy within the next two to three years.
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          755. Too late, I lost trust in Synology when the dropped Video Station, tell people to use Plex which then had data breach.

            Bring back the features they have been culling over the last few years first. We should not be running scripts to have video station, transcoding, USB support and more
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          756. I mean they looked at their bottom line and realized …OH! We are not that smart as we thought we were. As much as they are an known brand no serious corporate player who can afford their upper tier lineup will shell that much $ for extra rebranded HDDS. Synology is still a company who lives in the low, mid-upper tier of the SOHO portion of the market. The higher level is for serious clients who look at serious DataCenter level storage and wouldn’t even consider them. So all these shenanigans were just a moneygrab for … some months? If you strip the DSM out of a medium priced Synology box you are left with a pathetic hardware specced unit on which the new kids on the block Ugreen. Aostar and the rest will run circles around. Not even talking about the DIYers who were always LOLing at these specs.compared to the price All said and done if they pulled the rug once I am pretty sure they will try some other time and maybe in a different form. Synology’s management don’t think has caught up with the fact that the NAS landscape has changed A LOT since the late 2000 when they were kings. It is decisions like these(driven by greed and stupidity) that eventually will lead to the company downfall.
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          757. The trust is broken Mr Synology: you will have to pay for that for a very long time (!) before the clients consider buying a Syno again. IF they do.

            But regarding your brand image, there is no “if”: you will have to pay a very high price for your hold-up attempt.
            And what about the Storage Pools on non Synology NVMe ??? are you aware that this restriction has been a pure shame, a scandal ?
            And what about the non Synology RAM ???

            And the Executive directors that have pushed the policy in favor of the restrictions: have they been fired ???

            Despite this (too) long awaited positive decision, there is no more trust: can we reasonably believe that you will not change again your policy in the future ? Of course not: you still have not published a commitment in favor of the restriction removal for the future years. We wait for.

            For these reasons, my next NAS (in the coming weeks) will be from another brand: I fell more secure with a brand that has never tried to take my money in a such sad manner.
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          759. Make no mistake whatever private equity corporate soy boy who brought this about to begin with won’t be happy until he pulls that extra margin from thin air so he gets a bonus. Expect them to pay wall parts of DSM next to make that money.
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          760. I was waiting for the DS925+ as my first NAS but when it came out with this policy, I decided to get the DS923+ and I’ve been very happy with it. Obviously I feel disappointed that I could have gotten a 925+ if I waited but oh well. I guess regardless it is kind of too late for Synology’s image. I like that the market is getting more competitive and I hope that when the time comes for me to upgrade my NAS, that I can find a good non-synology option to upgrade to such as Ugreen.
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          761. Too late for them now. I bought my ugreen nas two weeks ago. Would have liked Synology, but the proprietary nonsense coupled with the less than stellar hardware for 2025, was the nail in the coffin for me.
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          766. Ok one of three checked of the list then.
            1) verify third part drives as before.
            2) Give us some snapdragon X or some snappy arm cpu.
            3) give us possibility to buy licenses for h265 codec and hiec. Perhaps others as well.

            This might just be the thing that gives us the trust to buy mailplus. But it would be nice with imap5 with modern authentication and contact + cal sync.
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          770. I do use my old Synology boxes but only for surveillance and backup, but I do think they are too late, on top of removing transcoding ability, on top of removing codecs from surveillance system, on top of removing SMART data from the GUI, removing 10gbe, etc etc, and finally reselling 5 to 6 year old hardware as new. They can’t be trusted to remove features from existing and future devices if they can save pennies in the future. I certainly suggest other NAS manufacturers first to friends instead of Synology now.
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          774. I have 3 Synology NAS that I have bought over the years before all this happened. After seeing how they are trying to screw their customer base I won’t buy another one.
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          775. Can you do a scenario recommendation video?
            Like what nas you recommend for people who just want to upload personal pics n videos.
            What you recommend for someone who streams
            What you recommend for someone who needs it for security footage back up.
            And what you recommend for someone that wants to backup their files to use on a daily bases.
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          778. Reputational damage is a B1tch! Once you loose a customer it might be 5-7 years before they come back and look at your products again. I, personally have moved on to UGreen and will be getting a dekstop Unifi NAS as a secondary NAS in future. I simply will not look at Synology again – that ship has sailed.
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          779. Instead to put in the work and improve their old hardware and make a better product they were looking for easy money.
            Curious to see their earnings for this year or quarter.
            It’s one of the most stupid mistakes a hardware company made in the past 10-20 years.
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          781. I feel like this was ineventiable since it was first announced. I was not sure how they were planning to expand the list of “compatible” drives, but I knew it was not going to stay brandlocked to their bespoke line.

            I just bought a UGREEN that is going to be my offsite backup device once I ship it to my friend on the other side of the country. Honestly, I’d have loved to have enough faith in Synology to get one, because SHR is a *killer* feature, but…*shrug*. I can only purchse what makes sense IN THE MOMENT and not what I think may or may not be on the horizon. (Especially since my record of prognostication is legendarily poor. *grin*)
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          783. I feel like I deserve a rebate for the 6 overpriced hard drives they forced me to purchase! They PROMISED to NOT SUPPORT NEW HARDWARE without this purchase! So they pissed everybody off in both directions – I’ll NEVER buy another Synology product!
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          787. I switched to UGREEN. Still have the old Synology too but will never buy another new one. Companies can’t treat people like that and expect loyalty.
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          791. Interesting discussion. At my work where we have an older Synology we talked about replacing it and I made the point that now there is a vendor lock-in with the hard disks so we basically dismissed getting a new Synology. Even though it is super easy to manage due to the DSM software. Again this is going to be a timing issue because when will 7.3 come out? Having said that we would like to have another Synology but their reputation definitely is tarnished by all these shenanigans.
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          792. sometimes I just sit and shake my head at some of the decisions made by big companies… This hopefully has such a negative impact on the brand that they might consider actually giving a shit about their customers.
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          794. Too late. They already ruined their reputation. Once a company gets it in their heads that the user isn’t the most important thing, they will look for other ways to up charge for services.
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          800. for my DS923+ they remove all drive but synology from their website comparability list. for now it’s just talk until they put those drive back in the lists.

            Edit: DS923+, and not 925+
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          810. this is getting absurd. I guess they really want everyone to migrate over to other companies like ugreen…..

            I still haven’t upgraded to 7.2.2 because of the other things but man… they really don’t want people’s business.
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          815. I’m a long time Synology user. Great software and hardware. However, I’ve now moved to UNAS Pro. I’ve kept my existing DS918+ and mount all my drives off my UNAS Pro. The money I have saved has been spent on UniFi switches to sort my home network out. I’ve re-used my old disks and still have 4 bays left over. Frustrating, yep. However, I’ve just learned heaps of things that at 58 I have found pretty interesting. So, saved money, learnt new things, got better tech and still use Synology’s software. Cheers Guys. Nice hole in your foot.
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          817. It looks like Synology wants me to keep my DS920+ and never upgrade. It’s a strange situation for a company to create an environment that eliminates any future business from their base. Frankly, I could work around this change by moving the Plex server to a mini PC sitting next to the NAS. I was probably going to do it anyway. However, this, along with trying to force the use of their own storage devices, feels like a big kick in the nuts. I will likely never buy another Synology product. I baffles me how a company overtly seems to hate its customers, all while gaslighting us by telling us this is because we need these changes due to how we use their products.
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          818. I don’t see a problem with Synology making this call. You’ve listed all the reason and they were open about all this from the get go. I get people don’t like the end result and that’s fair. I knew with HEVC that this was a possibility and that’s why my media isn’t archived in HEVC or anything proprietary that requires licensing from MPEG.
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          825. I was looking to replace my Syno DS1318+ with a newer Syno but I will be looking for another brand.
            A friend told me to use the Syno case just replace the board,cpu with another board and build my own Syno…
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          827. This is what happens when these companies see themselves at the top. Can’t wait for ugreen to steal their cake.
            P. S. I don’t own a horse in this race, my nas is a DIY
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          828. I dont know if they are trying to do an apple, the big difference is that apple has always been the same and also has a HUGE consumer base. I do not think synology can do the same, a nas is a bit of a niche product.
            I actually wonder why they are trying to go bankrupt? What happened? a spy with ill intentions from a competitor got some power?
            Their competitors must be in chock: ” we dont even need to try, they fix new customers for us for free”
            As so many others: QNAP here i come…
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          829. The type of people to buy a NAS are the same people who tend to actually follow through with boycotts. How Synology thought this was a good idea illudes me
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          832. Regarding the licensing costs (10:29), the calculation would be the other way around (so 1/16th or 6%) and would also stack annually for potentially 5-10 years. At $2-3 for the lifetime of the system (e.g. 10 years, so ~1% of the product price), their cost argument doesn’t make sense and feels like they are playing dirty to shunt customers into more lucrative products.

            Looking at their website, the 8TB BeeStation is retailing for £420 here – roughly three times the £130-£150 cost of a vanilla external 8TB drive. You expect to pay a premium for the additional hardware and OS, but that is ridiculous…
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          833. I got the message they are sending out to the domestic market.
            I sold all six of my Synology units.
            I went with Ugreen instead.
            This has been one of my better decisions!
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          835. Unless they are selling devices <$10, $0.25 per unit means nothing. If they are in such bad financial shape that $0.25 tips their margins too an unacceptable level, I'm not sure I'd trust the company to stay solvent.
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          837. I just sold my DS220+ a couple weeks ago and I haven’t looked back once. Repurposed old PC parts to build an Unraid box and I’m not going back. I control my hardware.
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          838. These days you can’t really trust any companies, which is very very sad. This is why I started to show my response with my wallet, by not buying Synology anymore. I stick to my old good open source true nas. After watching Lewis Rossmann for years, I realized these companies never has your best interest in mind. It’s all about profit for them, even if what they’re doing is illegal and is considered anti-consumer. Because at the end of the day, they are going to pay off the government to look the other way.

            I highly recommend any device you buy. Make sure you take them off the internet completely. This way you are guaranteed, whatever feature you purchased you will have that feature forever.
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          843. It’s easy: do not buy their products.
            And I have another argument: forget all this numbers of profit and all. Just charge ONE US$ higher, and be done with it. There, problem solved.
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          847. I think a lot of people will simply stop updating DSM. I stopped updating it at the point they removed Video Station, which appears to be an increasingly good decision since I also specifically bought an Intel-based Synology NAS because of the hardware transcoding. Now all I have to worry about is getting a virus, a ransomware attack or becoming part of a bot-net. Seems like Synology is delivering the kind of customer experience that will definitely have me coming back for more, don’t you think?

            I get reminders from Synology periodically telling me I need to upgrade DSM, but those are actually reminders that I really have to rip all of this Synology stuff out of my network eventually. But that is a lot of money I really don’t want to waste right now, for something that could have years of useful life left in it if the company didn’t seem so focused on screwing me.

            I think a lot of folks would benefit from a tutorial video as to how to keep a legacy Synology box safely firewalled inside your LAN as it becomes increasingly vulnerable to viruses because you don’t want to take a big feature downgrade just to keep getting security updates. I could likely live without remote connectivity to my various Synology boxes for a very long time, with it just available inside my local LAN. I am sure there is more to it than just turning off access through quick connect.
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          855. 100%
            If the 20cts licence per year was a barrage for Synology, they should just give users the opportunity to pay them a dollar for the next 5 years.
            Or increase the sales price of the device from 299$ to 300$
            In fact, you could argue they probably already increased the sales price from 298$ to 299$. Meaning they have previously silently included licence fees in their cost.
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          856. This is the reason why you should not buy closed systems from A-brand manufacturers.
            They will consider themselves locked to licensing issues and will do what is required to be compliant.
            When you cobble up something yourself you will have no issue using HEVC without a license, and when it is not A-brand but some noname they will not be on the radar or do not care about letters with licensing threats they receive.
            It was exactly the same back in the day of CD and DVD players. Buy an A-brand and it plays only fully compliant discs, buy some no-name and it will play any format you put in it (like mp3 in a CD player, booooh license required!).
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          857. So, the nas becomes a nas again?
            Nice, finally a good stable nas.
            Without weird issues of non-nas functions. And yes I like to separate certain functions physically.
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          858. If it was about the cost, give me the option to purchase the license.

            Synology had such a good market position, and wasted it all. They’ll be gone in ten years.
            Need three things to get back on track:
            – let us purchaselicense add ons
            – let us use third party drives. Let us pay if it’s a cost thing.
            – put in some processor with power like a snapdragon X. Their dsm is already working on these types of processors.

            Until that’s fixed, I’m sorry synology, no more purchases.

            Anyone have suggestions for 1-2U rack servers power efficient where I can install Nextcloud vm onto?
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          859. that’s it … I will not update to a new Synology. Crazy enough, not to allow other HDDs than their “own” brand, but now not allowing a feature, I am using since years on the DS918+.
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          860. They’re moving more towards the prosumer market. They’re becoming less worried about their enthusiast clients. It’s probably the right move for them, financially, tbh. I’m not arguing to them, but I don’t think this will be as big an issue as most here think it will be. They have the data to support these decisions. It’s kinda what it is.
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          862. I wonder if they are getting pressure from the streaming media sector, bc this functionality makes it easier to not use their services. In any case, your cost analysis supports what I already suspected, that Synology is not being honest about their real reasons for doing this.
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          863. Synology is following the now very classic enshitification process that most western business follow: start by offering great products and services at reasonable prices to attract customers. Solidify and dominate in market share. Then proceed by squeezing and disrespecting your customers, because you feel they are stuck with you and don’t have a choice…
            Well, we know how this movie ends for these corporations…
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          866. Impossible désormais de faire confiance à une marque ????qui menace ses utilisateurs de laisser des failles de sécurité dans leur système 7.1, afin de leur imposer de dégrader eux-même les fonctionnalités qu’ils ont achetées ! Depuis plus de dix ans j’ai acheté et fait acheter des NAS Synology par mon entourage, malgré leur mauvais ratio Hardware/Prix… J’ignore quelle marque sera mon futur NAS : QNAP, UGREEN, ou une autre marque qui émergera, j’ai heureusement environ deux ans pour choisir le mien.
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          867. It was very convinient brand to buy from, you paid a premium for the ease of use. Now they lost that value, the premium is no worth it with the low specs hardware, drive requirement, and crap they throw to us; the consumers. Good thing there are alternatives, requires more work but you save way more pains from such behavior.
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          869. I thought of buying a synology NAS and their WiFi but it’s better for custom NUC with nvme RAID anyway to prevent any vendor lock ins. 2025 is the eye opening year
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          872. So every Smartphone can h264/h265 hw decoding, but Synology saves a few cents on the license. The company wants to maximize profits, they block other hard drives and sell their own overpriced ones. Keep it up, you’re killing yourselves.
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          874. This is EXACTLY how you run a successful business into the GROUND. if they don’t start backpedaling on their recent choices, Synology won’t be around in a year.
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          875. Isn’t part of the problem that the CPUs with ECC that are used in NAS are so old that officially, AMD/Intel have killed drivers for them? BTW, who pays for the licence for H. 265/other codecs on these devices?
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          877. Using Synology logic then because I as a home user doesn’t use some enterprise features, which probably need licenses, means that they shouldn’t be included.

            Ugreen, Qnap or other looking better every day.
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          878. Definately not a good look for Synology. I went with the DS725+ this year (My 4th Synology NAS) and use an old i5 media pc on my home network to host plex. Maybe that’s what Synology want? Bottom line is I would have gone for a Ugreen NAS if their solution were not so new (or green 🙂 Providing Ugreen don’t slip up over the next couple of years I’ll be going with them next time round. Synology it seems are going all in with an enterprise strategy and turning their backs on us home users that supported them from the get go.
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          880. You actually reversed the numerator and denominator when discussing the percentage of their hypothetical profit at 10:20 – further making your point, $180,000 is actually just 6% of $3,000,000.
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          882. I bought Synology DS224+ after watching lots of comparison videos etc. I installed DSM and it said transcoding is disabled. Probably the last Synology device I bought. Yeah almost all devices support lots of codecs today. However, connections are not always good to transmit the videos. In one of my homes I have 8 Mbit connection and I can’t upgrade it easily due to infrastructure concerns. My plan was to store everything in my other house with fiber connection and just transcode the video and stream from the other house. Synology just killed it.
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          884. Man, even my old QNAP could just be reinstalled with TrueNAS instead.
            I’m going with Unifi NAS from now on, and any feature I need on a separate server. Even just a cheap NUC now will be plenty powerful.
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          886. Joke’s on them, I’m running their ryzen based device that never supported the transcoding (I wanted the ECC more than I wanted the hardware codec). In all seriousness I’m already seriously considering a non synology solution for my next NAS as their dalliances with nonsense like requiring branded drives and now this post sale feature stripping are a bit too much to consider them trustworthy, and trustworthy is a must for a company that wants me to buy a data storage device from them.
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          887. I think, my AMD-based 925+ is not capable of video transcoding. But I’m not really using that. My biggest beef is that virtual machine snapshot backup replication is in a $200 yearly subscription. That’s a basic functionality. They could just put the hypervisor clustering and high availability in a paid license. But no need to extort the home VM user. For Surveillance Station, you get 3 free cam licenses but for VM features: $200 per year. Basically a hidden $1000 hike on the TCO.
            And forcing me to buy Syno-branded storage devices… Crazy but it’s just a one-time investment. I can be okay with that. But not with a $200 /year VM snapshot replication, while normal data snapshot replication is free to use.
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          888. To be fair i bought a Synology Nas with integrated GPU . But at the end I quickly switched to hosting my services on a proper mini pc, the Nas only serves files like intended
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          891. example number 10000 why we should all be using open tooling and not proprietary systems… if someone is smart enough to set up a NAS and jellyfin they’re more than capable of putting disks in a spare pc and running snapraid, mdraid etc. Free yourselves, people!
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          894. They seem to follow Broadcom. Thankfully, with Proxmox there is a professional Alternative available to replace VMware. Proxmox is the normal way to do virtualization in 2025 after all, so broadcom just tanked their business for no reason, thinking there would be no Alternative?
            Now Synology follows this, drives/SSDs only normal working with “whitelist”, missing features for no reason – in 2026 we need to replace several NAS, and one thing is for sure: Our mid-sized company won’t buy Synology, we would even have enough resources to switch to some Open source NAS solutions and the management is perfectly fine with it since the switch to Proxmox worked absolutely flawless.
            I don’t know what they want to achieve, they scare away home users, Homelab users, small companys and mid-sized companys (alone due to the stupid noise floor for the RP+ Models since they put in the cheapest power supplys with the loudest fans possible into them), and datacenters are not in their scope. What the heck are they targeting for after being unreasonable for 99,995% of the customer base?
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          897. Wow. And an already raging dumpster fire gets even bigger and smellier. Synology is truly worthless – even more so now than they were before. Why would anybody buy their garbage? No trying to be disparaging against NAS users, rather I’m genuinely confused. What is/are the valid argument(s) that people are using to justify buying this useless fluff? There are so many better options that are all much better choices. I am hard pressed to think of any that are worse.
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          898. to all Synology fanboys (are there any left?): get rid of the old crap. never buy “new” crap. who wants year old hardware sold as brand new? who wants old system with barely any updates? Who wants to get locked in on a system? who wants to buy the same harddrives for double the price? I could go on and on.
            Please just don’t mention anything of this company on this channel again. it not worth your or the viewers time. thank you
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          899. They don’t want anyone owning anything. I figure streaming services they want people to stream and pay for it. I bet you these big wigs are paying them a lot of money to remove this.
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          901. Just quit buying Synology already. They went from the at home standard to the wanna be turn key professional solution no one asked for. Plenty of other options available for less.
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          903. For everyone who moved on to a different NAS brand: how long will your shiny new device be supported and receive updates?
            I also feel Synology is letting everyone down, but you can say all you want about the recent let downs we’ve been put up with, but still their support for DSM is great, my DS916 still receives DSM updates.
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          907. This is a move to encourage purchase of the higher end models from the same vendor. This is just another money grab in the long run. Build your own NAS on your own hardware… and then you get to decided when, how, or what features you support.
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          909. So, please help me understand this……My DS1520+ (from 2020/21) is going to be crippled in this manner…or is this just for new products released going forward?

            Also, WTF, SYNOLOGY?!?!?! WHY DO YOU HATE YOUR CUSTOMERS?????
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          912. Great video. I thought I was the only one keep bad mouthing the unethical business strategy. Keep pushing Synology. Or othwewise prompote other NAS brands, like Ugreen.
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          913. Switching to UGREEN with TrueNAS was apparently a wise decision. And even though I wouldn’t need the feature there I am now not getting a RackStation for my planned homelab rack. Out of principle. If I pay for hardware, I want to use it. And I would have bitten the bullet of having to use their branded HDDs as I always prefer getting everything from one source for best compatibility.
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          914. I’m a newbie. I bought my first NAS this year. The news about having to use “approved” hard drives with Synology was the factor in me not going with their hardware. Seeing this, I am even more happy that I didn’t.
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          916. I’m sorry, I was on Qnap in my homelab for years and decided to switch to Synology a year ago. Immediately afterwards everything turned to shit…I accept the full responsibility!
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          917. That they’re not offering hardware transcoding support for *all* of their desktop products is a big problem for me. Like fair enough, their Xeon and Epyc rackmount products is understandable, but consumer products? Get fucked Synology.
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          918. Synology will never get my business…not just home business but also corporate business. The string of anti consumer behavior by them is mind boggling. Looks like Synology is no longer engineering and product driven. Goodbye Synology you can go become extinct.
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          921. 9 months ago I bought ds423 ( and I was happy that 425 wasn’t available yet). And this means that now I will not upgrade the DSM anymore. I, us a home user would rather just use it without Internet access or add a Palo 510 firewall to my home network. Synology seems to have hired a lot of greedy people from HP printer and optics division in their mid to high level management ????
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          922. Let me guess in 2026 synology well have monthly subscriptions. Oh you want to use the graphica driver? 5€$£ a month extra, you want to use raid? 5$£€ a month extra ????
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          929. I didn’t ask for it. I don’t want it. I don’t trust it. It goes against the integrity of why a lot of us consumers invest in NAS’. I’m fed up of AI being forcefully crammed into every single system. The cost is at our expense. And I’m not talking financially.
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          930. The sooner Synology admit that they want to exit the SOHO space and focus on Enterprise, the better. That certainly seems like their plan anyway. Makes me wonder why the BeeStation even exists (other than the obvious, money).
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          931. I have a DS918+, it’s 7 years old now and was thinking about upgrading. Thought I could just buy the DS 925+ and slide my hard drives in it. Well, guess what, you can’t do that because none of my drives are supported in the new 2025 models, you have to use Synology branded hard drives. Maybe time to look at other solutions.
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          932. It really feels like they’re trying to push people towards their “Bee” sub-brand, which are super watered-down in comparison to their NASes. They really seem to not want to cater to prosumers anymore, only businesses. It also feels like they are trying to kneecap their iGPU NASes in order to push their newer ones that lack an iGPU.

            Edit: WOW it’s for their BeeStation devices, too? Seriously? Those are for the normies; this will actually affect them.
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          938. I don’t think I personally need transcoding with my library and devices, however, I was considering a future BeeStation purchase just because it had transcoding in a value package. It was a nice to have, and now I can’t trust that. The cost claim is baffling. Player devices are in the same boat and the margins on those have to be tiny as well. Yes, they sell more, but all but one is $100 max, Think of how many devices you own that licence those codecs. Also, there are a lot of compression parameters to encoding that can effect decoding compatibility if your not careful, so again, transcoding can be pretty useful.
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          944. I have to hack my DS just to use my HDDs – and even my GPU only works if I hack it. Are they out of their minds? My system is full, so I need to upgrade it, but with this nonsense Synology is putting my data at risk, since I’m forced to manipulate my system while still having to apply updates. They should actually be held liable for that!
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          946. The transcoding thing is why I didn’t update to DSM 7.2.2.2 from 7.2.1 on the DS920+.
            Transcoding was literally my reason for buying the DS920+. I’m not 100% sure if they corrected breaking that or not, but for now I’m stuck in 7.2.1.
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          954. if hardware reviewers knew about this change and didn’t talk about it, and reviewed Synology devices in the interim without warning their viewers of this change, that would be shitty.
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          956. This is exactly the reason why i decided to build a TrueNAS server with a Jonsbo N2 + N100 NAS motherboard from Aliexpress 18 months ago. The writing was on the wall with all the months of research i was doing. I own 100% of my hardware and full control over my OS. If something breaks (e.g RAM, PSU or FAN) i can replace it myself part by part or upgrade it as i see fit. I can put whatever drives i want in it, its more powerful than Synololgy’s offerings (despite been an N100) and they cannot disable or take away features from me. Who in their right mind who ever get a Synology in 2025 is beyond me.
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          960. I bought my first NAS recently. I was very close to buying Synology but saw the games they were paying with drives. I really dodged a bullet by switching my purchase to another brand.
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          961. You’re describing the functionality of a media server, not a NAS. You can buy your own driver and install it. But then it’s not a NAS.

            A NAS should not alter files.
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          963. Yet another reason why I am an open source consumer and advocate. These companies really find new, pathetic, and creative ways to pull the rug from under people all in the name of squeezing profits and perpetuating this insane level of greed. Being hardware limited is one thing but all these software limitations… bleh!
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          966. Synology have been desperately trying to fill seats at in person marketing events here in Australia this month after a few years of online only events that clearly have not been attracting appropriate numbers also – I wonder why?
            The recent changes to limitations on non branded synology products that are ostensibly identical or even better than their Synology branded counterparts (except for their extravagant pricing) and rolling back enshrined features just to benefit Synology’s bottom line which is already gathering very reasonable base costs is appalling and people are voting with the feet, and apparently with their seats as well.
            Whether it be these HEVC licenses, that have inconsequential cost impacts for paying a mandated license on a per unit basis (c’mon – 25 cents!) or requiring synology branded NVME to enable deduplication in advanced filesystems (of which the base open source software is license free and has no license restirictions) under the pretense of reliability rather than profit is entirely transparent.
            Synology users are not idiots and they see through this entirely.
            The trend has been cast over the last 5 years – Synology is untrustworthy in maintaining access to the hardware we have purchased through paywalls and gateways that are ENTIRELY unreasonable. Gated access to features using hardware and parts entirely capable apart from the fact they are not synology branded and extravagantly priced goes against the very things that established the brand in the first place, and it appears their userbase is fed up with it. Keep going, and you won’t have a brand at all.
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          967. Can’t they have it as an option in the app store? Fucking diabolical this is.

            I’m made up I got my 423+ when I did when I found out the new ones won’t let you use any drive you wanted
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          968. I’m glad I got a DS923+ when there was still stock at my local store hopefully by the time it needs replacement either synology have capitulated or there will be a good alternative
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          969. Even Microsoft sells an HEVC license to enable it on your PC. Why can’t Synology just sell a software addon to enable support? I bought the codec for $0.99 from MS which means they made 5x profit. Synology is so stupid.
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          970. The license cost was already rolled into the previously sold units, therefore for every device sold it should be illegal to remove that and I suspect it is. They know no one is going to sue, or if they do it will be years before the courts actually do anything about it and people will see nothing from it while the lawyers walk away with millions, and by then most of these devices will likely be dead and replaced already. They need to have device specific firmware/updates ONLY for the new devices no longer covered by the royalty fee.
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          971. Do not update the firmware because anybody that gets up there in your firmware without knowing that what it does beforehand anymore as an idiot and you keep it as is this would be them trying to change the terms of sale after the sale that’s illegal and that’s kind of class action lawsuit time
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          972. 1st… WHERE ARE THE SEAGULLS? are you hiding them under the floor boards?
            2ndly… i used synology for a long time, used my beloved DS410J for many years without a problem (outside of burned power brick), i was considering a typical user behavior “if it works don’t fix it” and buy another synology just newer… bigger… like 923 or smth… at that point they started locking down the drives and other bs… i made a tough decision (at that time) to abandon synology and move to Zimacubepro… BOI was i right to jump away from synology… here “it just works” and there is no bs on “we will save the .2 gbp/euro on your behalf” if my decision in your product is on 20 penies… then your product is crap. Im really sad to hear that one of the heros of the past joined the dark side and actually they are leading the dark pact 🙂
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          976. This is rather unfortunate because, otherwise, Synology NASes are very good products. As mentioned in the video, they could at least offer the codecs or drivers as a purchase option like the “exFAT Access.”
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          980. I always bought Synology in the past, but due to multiple new restrictions I took them off the list for my next.

            They also discontinued support of hardware transcoding on my old unit during a DSM update, so I’ve now lost trust in them.

            Shame.
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          984. I recently switched from a Synology 1520+ to a Ugreen DXP 8800 plus and it’s a big improvement. Especially after the latest software update. Ugreen updated the kernel to 6.12. Which means it is now supporting Arc GPU’s. I installed a Sparkle A310 eco in the Ugreen nas, and it works perfectly.
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          987. Well that is enough. I was wondering that I give them a chance if they remove the HDD restrictions. But what is this? No, well, really no go. This is a rip off, good bye Synology. I own the DS220+. Starting to need the 4 bay version, but will wait, until Ugreen will be competitive and have some Surveillance station solution. Then I quit…
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          990. They are watching everyone go bonkers about it and after this they will give you the option to buy the driver from their store for a price. Bare in mind the first 100.000 products are free for Synology, they are only paying after that. So they’ll make a shit load of profit. I always said this. The bigest issue with “democracy” is greed getting out of control.
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          991. Sounds like some investors want a higher profit margin next quarter and Synology prefers to lose customers in the long run if that makes the next quarter look good.

            Corporate customers probably don’t use transcoding, and Synology could be moving away from the home market. That argument could explain the disk certification thing as well
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          994. Synology, has made itself irrelevant in the last year to everyone outside the datacenter, hard drives lock outs, and now transcoding. I’ve bought QNAP for my last 2 devices, and been very happy, now I’ve got into DIY. I would’ve recommended Synology to others though, coz I’ve used Synology DSM with access to someone else’s NAS, and it’s a pleasant, easy to use user experience, but not anymore, I’d probably tell people to get a Ugreen device if they wanted a simple system that isn’t overwhelming. Most home users use their NAS for data storage and media playback, some might venture into a couple of containers, but for the sake of 20 cents on devices that costs hundreds of dollars / pounds, it’s ridiculous and ultimately will cost Synology sales and reputation.
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          995. I still like my ancient Synology four drive. I’ve considered upgrading to a newer bigger one over the years. Any such consideration is over. I’ll continue to use the one I have for now. When I retire it, I’ll go home grown.
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          996. lol the intro. I feel like Synology has made it very clear, they don’t want to be a part of the consumer market. Didn’t they already kill off their media player apps?
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          997. I really thought a long time about the decision between Synology and UGreen, ultimately going with UGreen.

            Thank you, Synology, for continuing to make me feel better about my purchase decision.
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          998. This could have been easily resolved with maybe a $5 charge for these features. Then those that want them can cover those who dont. Its penny pinching at its worse
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          999. The license cost is per year, so $0.20 per device per year, and unless they want to pay “indefinitely”, they would probably need to start expiring products, as 10 year old devices still work well enough.
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          1001. This is the reason to go DIY if you were considering it. I always thought they seemed overpriced for the hardware you got. Then take away the ability to use that hardware and you get expensive ewaste.
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          1002. Does this driver clawback apply to older devices, like the DS1520+, which has always done a nice job with hardware transcoding? Or will legacy devices continue to work like normal?
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          1006. Synology has bloombergd????
            Having overpriced underspecced hardware which synology is was previously more or less justified by at least OK software. For a home usage it was a justified as you were getting ability to use video station without needing to use plex, get photos stored for every user.
            Now that they ripped all this out + adding HDD vendor lock from a home user perspective for me it seems to be now just another NAS (dumb one, from a home user side of view). In this sense it’s better to stick with Ubiquity NAS. And if you need something with more possibilities check qnap or ugreen or even freenas
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          1010. I am still running a ds918+ and I bought it back in the day because of Hardware Transcoding for Plex. When I am ready for an upgrade I know I will be looking at alternatives like UGreen or maybe even just storage like with Unifi
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          1011. This is such disgusting behavior by Synology. I am not ever going to buy another again… and I got quite a few for my friends, office, customers and myself… I mean, it is my Hardware and I want to decide how to use it and don’t want to be forced on how to use it.
            Many people just want to stream their videos or some music… not for a big audience, but for themselves/family…
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          1014. NOT ONLY THAT… Besides the CPU working harder, my hard drive needs to have dual copies of a movie or my internet data at home will explode watching remote content.
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          1020. I’m so happy I migrated away from synology to old enterprise gear with truenas. 1/3rd the capital cost, 2x better cpu performance and 50% more power usage. I’ll take that.
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          1023. I am watching this development for a couple of months now with increasing concern… Synology has been such a nice turn key solutions for “normal” people who just wanted to own their files.
            Even though now other companies will be hyped, my company`s logical solution is to go for open source only: Proxmox + TrueNAS. TrueNAS as the “dumb” SMB and NFS share system and Proxmox with one or more Docker-VMs and LXCs for all containers. One cloud server acts as reverse proxy and thats it!
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          1024. I like Video Station, so have been stuck on the last release of DSM which still supports this. Synology killed their brand IMHO. At some point I will move to another NAS solution.
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          1025. Prices right now in Switzerland:

            Synology DS925+ (0 TB) CHF549.–
            Synology DS923+ (0 TB) CHF629.–
            Synology DS425+ (0 TB) CHF434.–
            Synology DS423+ (0 TB) CHF485.–

            The 2023 devices are massively more expensive then the 2025 devices.
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          1026. It is a shame. I’ve been saving up for my first NAS and after month of research I decided on a Synology is the brand for me. Im a Plex and Mac user and the brand seems like a good fit. Then the drive issue come up with the latest versions and now this transcoding.

            The Unifi NAS 2 is looking better and better as I have a Unifi network in my home. Sure it can’t run Plex but it’s integrated with what I know and no restrictions in drives.
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          1036. Why are we as home consumers still talking about Synology in 2025? From ds925 and forward it doesn’t make sense anymore with all the other players in scope.
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          1039. It appears that Synology is trying to extricate themselves from the ProSumer/hobbyist consumer market that built their brand, by effectively sinking anything that one would want from them. Price effectiveness has always been sketchy, compatability is now out the door as they lock down their drive choices and hobble the system otherwise, and now rescinding HARDWARE LEVEL FEATURES that they have no right to remove. If it was a licensing issue, pass the license costs on to the end user like they did with exFAT. They are purely signalling they want to be an SMB only company. Because they lack the reliability and support of an enterprise operation, and they want to extricated themselves from the consumer market. So they are left with only the SMB market, in which there are still many better choices.

            Just bad moves all around.
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          1044. This is the risk of going with a closed system. Synology is firmly in the do not buy column. If they had been smart they’d of offered the driver for $5 and made everyone a little less pissed off ????.
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          1045. and this is why I will never again buy a Synology device. The behaviour of this company lately has really been odd. It’s like they don’t want customers anytmore, lucky for me I didn’t buy a synology (I was about to buy about 2-3K of devices) when they pulled the hard driver vendor fiasco.. Now happily working on TrueNAS. 🙂
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          1047. I was done with synology years ago lack of support for older nas devices forcing us to use their certified drives and being stuck with the synology software being tied to them hoping they will support it going into the future this is what you get. I want somthing I can wipe out and load whatever os I want if somthing better comes out. I keep far away from any product that stops support forcing you to buy new. Dump Synology go with somthing else.
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          1049. Other than docker running a handful (not majority of) containers, this is just a simple file storage. Now having a minisforum nab9 for my container / vm work. While I’ve been a ds101j OG user, will be confsidering other brands like unifi nas or ugreen in future.
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          1050. Remember when? Samsung had those commercials about Apple removing the headphone port – I think it’s time for some clever NAS vendors to create some similar commercials.
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          1055. I’ve been working in IT for 24 years, I won’t be recommending Synology to anyone, there’s plenty of alternatives out there to chose from.
            The customer is purchasing a NAS from Synology with a CPU. That CPU should be able to do what Intel’s advertising says it can. It should not be deliberately nerfed by disabling the hardware transcoding.
            It would be reasonable for a customer to assume based on the Intel CPU model that the trans-coding feature is included and as such will fall fowl of Australian consumer law.

            If the cost of licensing has increased the solution is simple. Increase the cost of the product by $1-2 to include the license cost.

            It really does seem to be a year for companies to trash their good reputations in the hunt to save a few pennies. I’d really like to see the industry grow up, get some CEOs that care about quality, and discard the current batch that appear to have “cola company” ceo in tech syndrome.
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          1056. Removing driver support is so disgusting. Just when i found out about ffmpeg and using it for my own use like 1 month later the DSM upgrade removed support. I really find it hard to buy a future system without this being rectified
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          1057. Looks like I got out of the Synology game at the right time, I’ve been with this for years from before 2000. This year I went with UGreen DXP8800 plus and the hardware smash’s Synology so bad, I was even using a RS4017xs+ what has a real cpu! It has done everything I was using my Synology for, faster, quieter, and using less power!
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          1063. I believe, Intel already paid for the license because they implemented licensable technology in hardware. The notion Synology is saying they need a license does not make sense. Any hardware company which implements licensable technology runs the risk of being sued if they do not have a license to cover Licensable IP.
            I think Synology has jumped the shark. I would say continued coverage is like watching a slow motion train wreck. It’s hard to look away. I’ll bring the popcorn.
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          1065. All of the recent disappointing changes, un-helpful for small users, has occurred since about when the founder, Phillip Wong stepped down as CEO in 2022. Like many tech companies, the founder was committed to an amazing product, then the non-founders come along with no mission except to raise the valuation by squeezing pennies. No more innovation, no more customer commitment. It’s a sad cycle.
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          1066. With so many great options available, why choose Synology? I recently upgraded to the Minisforum N5 Pro running TrueNAS, and I’m thoroughly enjoying the flexibility it offers. Being able to choose my own operating system without being locked into a specific ecosystem has been a game changer. Plus, the hardware specs are significantly better, making it a much more powerful and customizable solution then the likes of turnkey based devices like Synology, Qnap.
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          1069. I’ve been waiting for years for Synology to add 2.5 Gbps Ethernet on their budget lineup. tragically, when the feature finally arrived, they introduced HDD lock-in and now this. I’ll definitely switch to Ugreen.
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          1071. It just so happens that I was recently GIVEN several working HP Z240 SFF desktops; they all have an I5-6600 4/4 core 3.3-3.9Ghz with 16 Gen3 PCIe lanes across 2 x16 and 2 x1 LP slots, 16GB DDR4 (plus two empty slots), plus one NVMe and four SATA ports each, all in a horribly enormous gigantic case the size of a VCR. And all because they “won’t run 11” and all I had to do was haul them away. More than half of them even had extra HDDs and some SATA SSDs still installed, and I have since discovered I can easily upgrade them with cheap Xeons and ECC RAM! See for yourself, compared to a “new” J4125 (2.2-2.7Ghz with 6 total gen 2 PCIe lanes and 8GB max RAM for starters) system and all the other glorified toaster NAS’s flooding the market these “old” throw-away machines are HUGELY more capable of ALSO running apps, VM’s, containers, etc in addition to playing NAS. And speaking of flooding markets, it’s late 2025 and there are literally thousands of other “won’t run Win 11” perfectly functional (even more powerful!) Linux/Proxmox/TrueNas/Unraid capable business-class machines are being disposed daily by all sorts of companies all over. Super cheap or even free, you might only have to ask.

            At the end of the day a basic NAS is nothing but rather simple PC that has room for a few storage drives, that’s it, that’s all. A Synology DS425+ is $500+ without drives, and is supposedly “worth it” because it comes in a pretty case and an “old” PC will use more electricity? SO WHAT? Honestly a gaming console will have a similar effect on your power bill, and even while doing MORE than just NAS duty these PCs will literally take YEARS to use enough electricity to balance out a “low power”machine that costs hundreds of dollars to start with. But hey at least Synology devices not only “require” approved proprietary over-priced drives but now also “include” (?) ACTIVELY BLOCKED functionality to go with their piddly mobile (also EoL/discontinued) CPU that was really only intended for thin clients and tablets to begin with right?

            STOP even thinking about giving this company your money or any company like them, and don’t let your family and friends do it either. Just my .02.????
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          1072. I’m surprised they actually included this in the changelogs. When they silent dropped large volumes (200TB) on their enterprise NAS in DSM 6.2.3, they didn’t even put a footnote on their blog post.
            Just silently removed all references to large volumes on the product page, and spec sheets. No mention anywhere in changelogs, site, blogs, or any other media about the change.
            When we had to file the support ticket, they literally just gave a ‘tough luck, sorry not sorry, you’re on your own’ reply.
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          1080. I have 2 Synology Nas’s. If they keep this up I may be doing a UGreen or something else for the next one. They need to support this community. Best wishes.
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          1083. I agree something’s going on with Synology. If they only issued the requirement for hard drive makers, or only removed a very important feature then I don’t think we would raise an eyebrow. Yeah, we would complain. But they did both which to me is suspicious in itself. Makes me think they are having money troubles or like a previous poster said “having their Broadcom moment”. I’m wondering if this is the last change that affects users negatively.
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          1084. I’ve been running a Synology DS1621 and DS720 without any issues, they’ve held up well. But they’ll be my final Synology purchases. I recently picked up the UGREEN DXP2800 and couldn’t be happier. I’m not going to be locked into buying Synology’s overpriced, rebranded drives. And now these!
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          1086. Synology’s user friendly front end was the gold standard, and the best argument for buying their turnkey over a competitor or DIY. Lately though they’re really making it easy to choose a competitor if you want a full featured turnkey NAS. If you have to hack a Synology to actually use the outdated hardware it does have, it offers precisely nothing over DIY.
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          1088. 09:20 – i have a suggestion regarding that background with tiled up web pages – would you consider using Vivaldi browser? 🙂
            it has native tiling function, so you see 4 pages without browser UI taking up space on each tile (you will have a single browser UI and 4 pages tiled within page area)
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          1089. All of my movies are on disc. Except the theatrical versions of Star Wars. I’ve got the Harmy and OohTeeDee versions downloaded as you can’t buy those, otherwise I would. Though I do have the bluray Star Wars box set.
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          1091. I bought the NAS to make my life easier, not to be screwed up every other month. Synology would learn or be forced to learn from this lesson.
            Truth be told, even I kept my DSM version for VS on DS920+, plex performance is still bad on a huge library, coz they use severely outdated hardware. We are just better off avoiding Synology like plague and give ugreen and minisforum a chance
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          1094. I personally couldn’t care less about this, but I don’t think anyone would care if they charge 1 $/£/€ or even 5 $/£/€ extra on the price of their device to cover this cost. I know I wouldn’t have since I know a lot of people like this functionality. That said, they have lost me for good as a customer a while ago anyway with their anti-consumer behaviour. They are an untrustworthy company, who lie to their customers and betray their business partners (I can not imagine how annoyed those HDD and SSD manufacturers who manufacture Synologys drives were with them blocking their own drives). I can also almost guarantee you this will come back as a subscription. They are a company who use mafia tactics, who everyone thinking of buying a NAS should avoid like the plague, because what else will they change next? What a terrible company. And that comes from someone who used their products for 15 years and was generally a big fan until everything they did the last year.
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          1095. Once Synology takes away the ability to backup my data to any cloud service, that’s where I draw the line. Until then I’ll use it to backup my data safely and securely.
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          1096. Absolutely glad I built my own rig a year ago after they announced nothing for consumers at Computex, lucked out that they did a refresh with nothing notable, and now this
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          1103. I was curious what an HEVC license actually costs, because ya’ll are making it sound like it’s hundreds of dollars per device…I suspected it was pennies and turns out I was right, actually it’s cheaper than that.

            Here’s Synologys HEVC licensing costs. First 100,000 devices are free. Yup, first 100,000 units sold per year are free. Then each device over 100,000 cost $0.20 per device. That’s right, after the first 100,000 free devices, it’s 20 CENTS per device. Also, there’s a cap of $25 million per year. So if you sell a stupid amount of devices with the HEVC license, then you will pay no more than $25 million per year.

            Here’s the math, first 100,000 NAS are free. Then the next 125 million NAS devices are 20 cents per device. Annual fees max out at $25 million, so any devices sold over 125 million per year are also free.

            Let that sink in folks. The MULTI-THOUSAND DOLLAR, potentially Synology box of trash you bought had malware developed by Synology on it that removed functionality that existed at the time of sale and when the consideration for the sales contract was negotiated and then was maliciously stolen from you so Synology could save anywhere from zero to twenty cents.

            Fuckin wow!
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          1104. My question is why are they still using Intel? Even a Mediatek smartphone SOC would likely outperform the Intel junk they’re pushing. They must be getting these Intel chips for next to free.
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          1107. Just like Microsoft makes you buy H265 on a PC I wouldn’t mind if Synology did the same via store and its just a few dollar purchase.They used to do it with exfat but I think microsoft stopped charging for it.
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          1111. Prime example of enshittification. I get it. Licensing this crap is not cheap for them, but neither is their hardware. They are clearly making a profit off these things and trying to find ways to perpetuate subscriptions. For me its a moot point as going forward it will be TrueNAS Scale and BYO. I’m technical enough I don’t need, in my case, QNAP’s help and now that I have solid backups if something goes south it’s not the end of the world.
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          1113. Boy am I glad when I bought my DS1821+, DS1621+, and DS920+ I decided NOT to run Plex on my NAS before purchasing and have been running it on a Dell PC with Intel Graphics. ???? Synology is slowly poisoning themselves. Basically, less and less reason to want one. Maybe Synology desires to become the next Drobo! ????????‍♂️
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          1114. its shit from syno, upload heic image via DS File/Filestation or SMB, no image preview in DSM. You can only convert a image preview in home/photo via Syno Photo. If they’re pissed off about license fees, they should just charge $1-2 a year, then everyone can decide for themselves whether they want it.
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          1115. Synology are for sinophobic rich people who doesnt want to do any research and just needs NAS now.

            Go UGREEN everyone. Its literally as easy as that. To hell with $ynology
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          1116. I bought a DS923+ a couple of years ago as a home NAS and one key reason was Surveillance Station, Video Station with transcoding and 3rd party drives/SSDs. I’m getting tired of companies pulling features from products post-purchase. My next NAS will definitely not be a Synology. It may even be a DIY system where I’ll have full control. The DS923+ may end up either being sold off or remaining a basic storage system. Extremely frustrating. Not happy!
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          1117. According to their blog post, more than 50% of Fortune 500 companies are using Synology. It’s obvious that they don’t want to deal with the “pennies” they make from us anymore. Probably one of their B2B customers are making more than their entire B2C business…
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          1118. Looking at the CPU Synology using then they have been moving towards CPU without an iGPU, thus the NAS less suited to a home server and more an actual NAS.
            Ubiquity with there NAS focussed on pure storage as well.
            Looks as though Synology moving that way as well.
            Other things such as the disk usage seems a move towards the actual business and not the prosumer.
            Plus at the risk of upsetting people is the usage of the home media server still something that is of interest, with the progressive pushing of streaming platforms.
            Is it more profitable for Synology to sell storage to streaming platforms then sell to end users, for instance.
            Outside of tech people then how many people are running home servers
            Also there is a wide plethora of low power home server machines from China (different argument) and these compared with a NAS to provide the storage seems to be the way industry moving, Ie ubiquiti.
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          1120. You shake your head that they actually sat around a corporate boardroom and thought that although we have already pissed off our customers enough forcing them to use expensive Synology drives let’s just take a few other benefits of using a Synology NAS away just to make sure they will stop buying our products.
            The Board must all vote Left – it’s the only explanation for stupidity on this level.
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          1122. This is a classical case of “changing the deal (years) after the sale”.
            You should get in touch with Louis Rossmann who features this topic a lot in his channel. I’d love to see a show with the two of you about this case.

            Personally, I have recommended the older Synology systems over the newer ones in several instances to people who want to use transcoding just for this feature they now took away from them. Synology used to be my top recommendation to everyone who needed a feature-rich turnkey NAS appliance. Fast forward to 2025: They are now on my “avoid at all cost” list.
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          1124. Wow. I was unaware of the deprecation, and almost bought a DS423+ instead of a DS923+ because of the hype for the transcoding support. Now I’m very glad I bought the DS923+. I do see Synology’s point here though, transcoding for mobile-consumption is a very niche power-user use case. (The solution seems to be running Plex on other hardware, which can the access the Synology over the network)
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          1134. The more wise option would be to cut in the expenses and instead off removing completely just put it as an optional download, probably half of users are never going to use it but the other half really want that in their NAS
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          1136. I’m kinda leaning towards a unas pro (already in the unifi eco system) and a Mac mini for Plex server and other duties. Need to find a good alternative to Synology photo back up which has been brilliant across iOS and android devices.
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          1137. The fix if you’re stuck with Synology, as has been mentioned, is to run transcoding on a separate device. Yes, that’s a hassle, but it does come with some benefits in allowing the transcoding hardware to scale independently, like to support more simultaneous streams, heavier transcode work (4k -> 480, e g.), or a newer codec without having to upgrade the whole NAS.
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          1139. Let me tell you a secret, THEY DONT CARE about your opinion. They need to make money and don’t care how to make it. Stepping over their customers will comeback to them like a boomerang or most people don’t even care and will keep paying.
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          1140. Synology’s Marketing Team is headed by the horse face Bud Light woman, alongside the Cracker Barrel Wokester characters! Well done Synology – you’ve just alienated (along with your drive-lock-in) a whole group of your current user-base! ????????????????
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          1141. I dont care that they caved after a public outcry. This shit happens to often for my liking, i put Synology an my “dont buy or even recommend EVER again” list.
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          1143. Not an expert of synology but, watching some videos on it, it seems the company keeps restricting the platform. So why do people even keep bothering with it? Just out of curiosity.
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          1146. as I’ve said before, I will no longer be buying synology. is there a device that we can put between the nas and the network that would do the transcoding, so the end device doesn’t have to do so?
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          1150. Is someone blackmailing Synology into destroying their brand in a death by a thousand cuts?
            Because all of these changes are insane for a brand as dominant and successful as Synology used to be.
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          1151. To be fair i kinda hate the hevc shakedown and 1- 2$ over 5-10 year average lifetime must be a decent chunk of the profit margin which cant be much higher than 10%. But its still insane. Luckily my nas doesnt have a gpu in the first place lol
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          1152. This is one of the reasons I stick with the “Big Evil” computer companies for operating systems and hardware.
            Running a Plex server on an Apple computer with MacOS or a server running on an x86 PC with Windows is a much safer bet.
            Linux lovers always seem to say how much better performance Linux can give compared to MacOS or Windows. I’ve never seen any tech person compare identical hardware running with different operating systems.
            I do NOT consider a performance difference of less than 10% to be worthwhile to me! Thanks.
            P.S. Every few years since the early 1990’s I have setup and tested computers with some of the billion Linux forks. The results are never good enough to change to any fork of Linux. Hating/loving Apple or Microsoft is never part of the test. YMMV
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          1153. the main problem with this is that we simply cannot fucking trust them anymore. we can’t rely on them to continue to support their devices as they were sold to us. this isn’t just an issue for us degenerates transcoding pirated video on Plex servers. if they’re going to do this for the HEVC codec and GPU drivers, there’s zero guarantee they won’t do it to something else critical to an enterprise. I can no longer recommend Synology machines to my scientific computing customers. this is the kind of thing that ruins an infrastructure company’s reputation.
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          1171. Why go back to Intel j series if you do this. Should have stuck with amd v1500b or v1600 in this case. Seems schizophrenic. Too many directives coming from the cSuite group that don’t work together
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          1174. Can’t wait for Louis Rossmann to catch wind of this. Clippy would never take away your ability to use your NAS as a media server with transcoding. Clippy just wanted to help.
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          1176. It’s called enshittification and it’s a pretty standard playbook.

            1) create a customer base
            2) take steps to prevent them leaving
            3) extract maximum value from them by charging for features that were previously free
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          1178. I got it in the first minute of your video… I already said it in your other video … Synology is dead for me and this is only another nail to the coffin… Sorry that I do not watch to the end it hurts so much…
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          1179. Wow I had no idea so many people relied on their NAS to do the transcoding. ???? Especially with Synology hardware. And I’m sure all those 4K MKV movie files, you paid for each one of them. ????
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          1183. Was Synology bought by a venture capitalist fund I wonder????…., coz that is the play, buy a company, load it with debt, then ‘cost optimize’ everything so what ever made the product/biz what it was …no longer exists. Synology has changed fundamentally, I get the impression they are actively working to stop the home user market.
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          1188. It is clear that Synology is killing home user features. So, home users should not trust Synology (I lost this trust after HEIC/Synology Photos case). And Synology users should think on replacing Synology software packages with third party stuff. And the question is: is it worth buying Synology at those prices if software functionality was significantly reduced?
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          1196. Just makes me more glad that I dumped my Synology for my DIY ProxMox/True NAS/Jellyfine set up. Plus other stuff. I can configure it how I want it. Not how they allow me to set it up. Now if I could just find someone needing/wanting a 1621+.
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          1201. Dumb idea. They could have left it as a purchasable option for any/all server devices by arrangement with the licensor of H265. I can see this being trickled down to other Synology units in the future. Result – Synology is now a hard pass for me, a shame really as I wanted to buy my first NAS later this year utilising existing 12 & 14 Tb NAS drives currently either in my PC’s or sitting on the shelf. Synology is DEAD to me now, won’t read reviews of them as I won’t entertain the brand.
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          1202. I just got a NAS motherboard, cpu and ram from AliExpress and built a truenas server and just added the extra disks that were in my synolgy Nas before it was decommissioned.
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          1204. It looks like Synology is removing themselves from the consumer market. That is fine with me. They were always a bit too expensive for the hardware you got. Their software sold the NAS units. It just not worth it anymore.
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          1207. I have said it before, but they have lost my business. I have spent about $20k US dollars with them over the past 5 years, so they probably don’t care about me, but it adds up.
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          1212. Not entirely surprised that Synology continues on the trajectory of alienating its loyal home/SOHO users, however know that the ‘die-hard loyal’ Synology fans (with their unwavering, stubborn, and fanatical devotion to Synology’s destructive business policies) will be along soon to defend this latest action. For me however, I’m not giving either of them the oxygen they seek and have already moved elsewhere for my NAS needs.
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          1215. It’s becoming a bit of a theme with items you think you own, being crippled by the manufacturer, we’ve seen it in Home Automation, Kindle with books being taken off your device and streaming services removing or altering content.
            When you buy a product it should be yours, end of. Glad I watched your videos on Zimaos and built my own.
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          1218. Sniff. Sniff. What’s that smell? Smells like… media lawyers. I get the feeling Synology got a letter from some media company and it scared them and made them cry.
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          1220. So they found another way of making all their current devices obsolete and they actually believe when buying a new one people would choose to give them more money? …. Yeah, great idea. Let’s see how that works out for them. ????????
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          1221. Really glad now that I didn’t buy that Synology…. how far they’ve fallen. I’d rather just get a Mini PC or Mac Mini and hook an external dock to it.

            At least do what they did with exFAT by charging us $4 or so for that license. I’d buy that driver for H265/264 encoding just to have that feature.
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          1222. Nothing is more aggravating–or inexcusable–than vendors going out of their way to disable hardware features after you’ve bought something based on those features being present.

            (See also: Buying something based on the promise that support for Feature X is coming Soon®. Intel still hasn’t managed to properly enable SR-IOV on 12th and 13th generation iGPUs that have had the hardware support since they launched.)

            But this is worse. It’s one thing to not get a promised feature. It’s another to have a feature you were already using taken away. If they didn’t to support it, they could have just removed the related features from the GUI and CLI tools, and let third party vendors take advantage of the hardware–but they pulled the drivers and transcoding support completely out. That had to have taken more work than simply removing the relevant parts of the UI. Just bizarre.

            At this point, I don’t think anyone outside corporate buyers should be looking at Synology at all. Their big advantage over QNAP was their software, and they’re torching that as we watch. Add on the HDD restrictions, and. Well.

            They should do the decent thing and stop marketing to SOHO/SMB/individual users at all. Clearly, they only want you if they can lock you into a support contract with their disks and corporate-focused solutions.
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          1223. meh lol I can see why some people that use transcoding would be upset about this, personally not overly fussed, my 1522+ has a ryzen cpu and sucks for transcoding, its why I turned it off even though i have plex pass, other than that its been an awesome plex box (never had to use transcoding).

            only recently ive migrated alot of my services (including Plex) to a 2 node hp elitedesk g3 800 proxmox cluster and have enabled transcoding on that, now I use my synology as a dedicated, safe/stable file server for the cluster and me, as long as synology dont make negative changes to that file server functionality or stuff like synology drive, reverse proxy + ddns then im still perfectly happy with my synology.

            hmm it feels like synology are moving away from the multimedia box server and more towards dedicated NAS and file duties, though idk.
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          1225. I hope it’s competition invest it’s no doubt record profits (at Synology’s expense) in software development.

            I’m disappointed I’m not seeing more reviews for these current profits, because you can’t highlight this decline in usability enough.
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          1228. Apart backups and a few services, this is the main utilization for my DS1019+, the cpu s**ks but the integrated GPU do the job for watching on *any* device. History repeats itself… VMware. Hey, Unifi do you want to get a lot of customers… you may get a lot of them if you do it right and fast enough! 🙂
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          1229. Thx, for an another great video;
            Okay, Synology is talking about “costs”… hmmm; 1 Licens is about 0,20 nickers…
            Okay, means for me at the shop… 2 or 3 nickers more, let it be 5 nickers
            And synology says: Ppl. wouldn t pay this more cost´s cause the have the driver on their enddevices…

            Dear beloved synology.. and that´s the reason why you prefer all the anger of the ppl.???
            Maybe u made advertisment with “Multimedia” and no one can see from outside… oh, drivers are not (anymore) included… Or other have to fear; with the next update it will be vanished….
            Nice

            Dear beloved synology; u made it easy for me (after the restrict stuff with HardDisks/NVMEs)…
            Even when the price for a Asrock N (J) 4125 raise up to the double price; Ram is random stuff, Case von Jonsbro (N2 ?), and a silent STF, incl. the option to build in a GPU (place enogh, and i run setup´s like this)… tell me… why i should buy YOUR HARDWARE???
            For the DSM??? Seriouse?
            I am free to use Software as i want or need, from Zima OS till unraid;
            I can use Harddisk, as i want
            Oh, u think you are alone on the market, no UGreen, no others???

            Dear beloved synology, do u know, what i think???
            Okay, u don´t need anymore the “HomeLab People”, u need the big firms… u want them
            As a firm u would think… okay, when they threat small ppl., what would i expect
            as firm…
            Sorry, My trust is gone to big (biggerr than u) firm´s , witch switch off cloud features;
            that´s why i swaped to home Nas, and now “they” espc. U, start wit h the same crap???

            No Synology, i will say good buy… at other stuff; and pi** off to a firm like u
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          1232. I can only reiterate: Synology doesn’t care about homelab/prosumer/etc. use cases anymore. And – just as Luka stated in his article – part of the problem is lack of clear communication (or the actual intention to), sans corporate-speak BS. (Example: if client devices have widespread HEVC/HEIC support now, why do I need a weird and cumbersome client-side workflow to generate _JPEG_ previews for Synology Photos?). As can be seen, information has to be pretty much pried from them, bit by bit. This is so disappointing – my day-one love affair with Synology is coming to an end. In the end, all this was on the horizon (just compare the list of approved drives _decimated_ with every model year) and strongly correlates with the leadership changes a few years back.
            Btw. HEVC stands for High Efficiency Video Coding.
            (Haha, SigueSigueSputnik – great band, btw. – is my alter ego’s alter ego.)
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          1238. lucky me, i invested in that stupid syno hard drive for a future migration of plex on nas… and now no h264 transcoding? this make gain unifi lot of point for my use case…wow… nice move.
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          1240. ‼ *That is exactly why Synology no longer deserves our trust:*
            ‼ *Synology is focused solely on greed.*
            ‼ Customers are no longer relevant because they will buy Synology anyway (the idiots).
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          1242. If Terramaster, Ugreen and all the other guys can read the sings this last quarter could be huge for coupons, rebates and discounts. Hope they can realize the tides are turning on their favour.
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          1244. I’d love to be a fly in the boardroom where they discuss these decisions. I’d imagine it would have gone something like this:
            “We’ve already managed to piss off our user base by trying to ram proprietary HDDs down their throats, what else could we do to piss them off some more? I know, let’s remove one of the key feature for media NAS servers to begin with!”
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          1245. Your hope that they would make changes is laughable – that’s not me taking the piss, but rather laughing that you had hope that such a greedy company would change
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          1248. it’s easy, BOYCOTT Synology and be viral about it, lead social media campaigns. And don’t promote them even at work. There are plenty of alternatives from QNAP to self-built TruNAS servers. Their actions are unjustified and inethical, and it’s the worst a business can do to its years or decades long loyal customers who made them where they are.
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          1251. My current (2nd) Synology NAS will be my last Synology product, I have already spun up a lifetime Unraid server. My future is already set and it won’t include synology. If they don’t want to be in the consumer space they should just leave it vs giving underpowered and kneecapped systems.
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          1253. Agree with many of the comments, Synology are not interested in the prosumer market. I’ll be replacing my router and NAS this year and will be looking elsewhere.
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          1255. I just learned last two weeks, how much DSM is restricted by Synology , making me bit a me to use my bozght hardware like I like to use it
            Bye bye synology
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          1256. Just make the NAS systems 1$ more expensive? I am willing to bet, that 99,99% of people, who buy Synology stuff, would just pay that one extra dollar…

            It’s not about the cost of the license. I am willing to bet it’s about making way for transcoding subscriptions.
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          1260. That’s wrong. The cost of the license is included in the price of each unit. So if they see 3M in profit, that’s 3M in profit not 3M minus 16% for the license. They don’t actually pay those fees just like they don’t actually pay for any of the manufacturing, labor, or any other part of operation, we the consumers do and whatever’s left over is “profit” for the capitalist.
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          1261. The copyright consortium is tightening the screws and luring more and more software and hardware developers over to its side. This is nothing less than a cartel. The annual PLEX leaks are proof of this, each one followed by automated bot raids that crash private media servers, reset settings and delete unprotected content, delete the “server” in the Plex web interface, or reset users and access rights. There are direct posts saying “just been hacked—they deleted my server and all users.” A large group of users describes problems after password resets: the server became “unclaimed”/”not authorized,” difficulties with reclaiming/reconnecting, and the fear of losing libraries; threads offer instructions on how to restore/claim tokens. Plex selling you the functionality of your own hardware—that’s nonsense! Synology seems to have gone down the same path.
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          1267. I recently started changing my network to UniFi and i am loving it. This week they introduced their new lineup of NAS devices high makes it easy for me to start planning for the upgrade of my old DS216J to a newer NAS that fits seamlessly into the UniFi ecosystem. Heck I can even just migrate my HDDs over to a new UniFi NAS and fill my DS261J with old drives lying around and use it as a secondary backup. And also just found out about the hard drive issue. Synology was great when I got my NAS from them, and I was really impressed and planned on upgrading to a newer model from them. They made so easy for me!
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          1270. Of all the silly things Synology does, I can 100% understand why Synology doesn’t want to get involved with media codex. There are multiple patents involved, codec licensing, hardware & software support issues, and finally the focus on doing network storage. Transcoding really does interfere with certain storage related tasks, especially with modern filesystems like BTRFS or ZFS that have a magnified ambient level of CPU utilization. The licensing costs are significant, because it’s not a one time cost, and it’s a recurring annual cost, but the Synology customers are not paying that cost. The licensing eats into past hardware sales, and the app store doesn’t have recurring annual fees. I’m not sure how they structure the licensing for the specific situations where they do have the codec. I don’t care anymore, I think people should use open source software and just run the codec on a personal basis.
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          1273. Well, thank you Synology from crossing your name of my list of future purchases. When I feel I need to update my NAS, I now know Synology will no longer be a choice on the table. Congratulations!
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          1276. Dump Synology. They lost the plot in trying to chase enterprise. I think their long term strategy is to completely kill off their retail consumer segment of their business. They’re using their years of retail consumer brand recognition to pivot to enterprise and leave their core users behind.
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          1277. I bought a 920+ when the 923+ was available purely for the ‘better’ media chip. I still have not updated so I’ve kept video station. None of my TVs do transcoding as they are old. Thanks Synology!!!!!!
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          1278. …and this is another reason why I’m planning to replace my old Synology with a UNAS Pro and a compute node to run my Plex server and other software/VMs.
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          1284. This is my solution. I had purchased a MINISORUM MS-01 to use as a proxmox server. I moved the Proxmox server to another machine and now I am using the MS-01 as my Emby server. I store the videos on Synology and have a network connection set up between the MS01 and the Synology. The MS-01 works great but It is probably over kill. I would guess that using another, less expensive mini pc may be enough.

            What a great video that would be for you to demonstrate how to do that!
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          1287. This is why i choose DIY nas they are becoming so much more powerfull for less money… i appreciate that these companies include there O.S that does all the hard work when installing apps from there stores DSM asustor (Plex,Jellyfin,webdav etc) but even though im a simpleton when it comes to yaml`s and typing in code lines etc….i can still install truenas omv or paid unraid etc set it up with docker and portainer io and do containers with minimal knowledge. I`m learning more and more each day at 56 yrs of age if i can do DIY nas at my low IQ lvl lol..then most of us can also. If we fight back with DIT nas then these big companies will be a lot more fairer on prices and features…i mean lets face it they are at bit behind on processor choices in there mid range home user stuff…thats my opinion anyway lol….great vid as always and i can see your p***sd at this news like so many others….i mean whats to stop them from doing it to other devices when they need a cash influx???
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          1297. hi Robbie, great video as usual. I have a AMD based DS1821 which replaced my old Intel based DS920. When I bought the 1821 I picked up a really cheap Intel N100 mini pc. It connects via SMB to the NAS. I run Plex on the mini pc with Hardware transcoding enabled. Not ideal but it works for me.
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          1301. It was Synology’s full suite of software that was one of the reasons I choose them over Other cheaper NAS, often with better hardware. As Synology cuts back on the software capabilities, and locks down their devices, it becomes less and less appealing for end users, and businesses.
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          1307. Correction; VVC (H.264) and HVEC (H.265) are both proprietary and you have to pay the licensing body a royalty for every device you ship. AV1 is royalty-free, however hardware encoding (required for transcoding) didn’t turn up on Intel til Xe2 (i.e last year), AMD til RDN3 (i.e RX 7000-series from 2022) and Nvidia til Lovelace (RTX 4000 series from 2022). Fairly obvious they didn’t want to pay for licensing when most people don’t use those features and Intel’s support for AV1 hardware encoding is so new they don’t make anything suited for them with it.
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          1308. Insane, insane, insane! To think that I was planning on investing more on their hardware and I made all my family move their stuff, now I have to start all over FFS! For the moment I moved everything to ZimaOS on a DIY NAS and I’m using my 2 old Synology DS220+ and DS223 as backups only. My future is with either ZimaOS or the new Unifi NAS
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          1311. If Synology wants to play Cheap Charlie and leave off common media codecs, fine. Not allowing users to purchase and install the licences themselves is inexcuseable. I really hate proprietary systems.
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          1312. Synology thumbing their noses at consumers. First with the Synology only outrageous overpriced drives and now this. Good luck in the commercial only space Synology.
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          1313. I’d guess the liability for the licence fee occurs if they provide any ability to access the hardware implementation of the algorithm. Or they fear the law suit if the hardware can be enabled.

            When you scrolled it seemed like the price for new devices was now 30¢. Now that may be worse if it’s some kind of annual fee – how would that be assessed on turn key devices sold years ago…? Weird.

            It’s as mad as when SDXC cards *demanded exFAT* but made oems tortuously licence drivers from Microsoft rather than building the cost into the card.

            It seems weird that the licence isn’t tied to the cpu that implements the codec in its graphics module. Perhaps intel dodged the issue by saying “it isn’t always used” or implementing only the underwater part of the iceberg. So software whether app or driver is needed to break (or reassemble) the HAVC into elements processed in hardware. Thus the hardware may dodge the licencing, forcing it on to the hardware or software OEM.
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          1317. Ahh, I think I understand. Synology will be introducing their own rebranded Intel CPU’s in forthcoming releases, so they’ve removed driver support for “unverified” CPU’s until they have “fully validated” them

            However, their future range of NAS devices will be only $500 more expensive than prior models due to the “strategic” and “end to end” user experiences their Synology CPU’s will bring.
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          1319. Synology has really decided to speedrun the destruction of their beloved status, tragic.

            I love my current Synology NAS and I’ve considered sticking with them when I need to upgrade from my 2-bay despite some of the changes because I really like DSM, but they’re crashing and burning at this point.

            Time for me to deep dive into your QNAP/UGREEN/Unifi NAS content!
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          1323. Does Synology not want customers… Video playback on Synology has never been great but making it worse makes no sense. I’m glad I made the switch to building NAS machines instead of embracing enshitification.
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          1325. moving synology from “avoid for now, check later” to “nope, just nope” column, one would think now that av2 is around the corner one would implement more transcoding and not shittify your own product
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          1332. The message that I’m getting from Synology lately is, “Go away! Just go away!!!” That doesn’t make sense to me, but who am I to argue? I’m sitting here with two Synology NAS boxes that are going in the bin to make room for something better. This makes me sad, because I’ve enjoyed these systems, but all these moves from the corporation are making me go elsewhere.
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          1334. Another reason to not choose Synology. I was an early adopter and have always had 2 of them (primary and backup) for a very long time, but won’t be buying more. This is nothing but “enshitification”.
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          1337. It’s never a good thing when storage devices lose basic features as if they were suffering from dementia.

            I guess it’s about time to order a new ugreen nas with the budget originally meant to get another Synology.
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          1341. I swear Synology’s top decision makers must work for qnap / ugreen / Terramaster etc. Their market share is going to do a “Blackberry” – And i loved Blackberry as well.
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          1343. For me this is a trust issue. Whenever you REMOVE something you sold me, then I don’t trust you. Even if I don’t use the feature you are removing today, the one you remove tomorrow might be essential to me.
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          1344. Yep, they just want to remove all non-business users off the NAS platforms and shift whatever they can over to BeeStation. Will probably save them a shed load on support and future OS development costs. They’ve turned me in to a Harvey Dent state personality, the business user side of me still swears by their product and thinks it’s the best turnkey out there (let’s see how well that ages, fine wine or milk?), and the home/enthusiast user side actively despises them now! Way to go Synology, the DS1525+ might well be the last product I ever buy from them!
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          1346. Synology is like the Goodwill for NAS devices. They sell old hardware that they get for dirt cheap at retail prices. I literally built 2 NAS systems with a JONSBO N4. I have been using TrueNAS and OWV, and I’m delighted with both. To be clear, I have 2 Synology DS916+ and they are still in use, for now. Currently, I’m building a 3rd NAS with the N4 and will be using Xpenology.
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          1354. Media can still be stored on the NAS but now it makes sense to buy another device to handle the transcoding and maybe run the PLEX/Jellyfin apps. A NUC would do that, problem solved.
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          1355. In Summary, its all about cost cutting and increasing revenue and they found their excuse “These codecs are widespread on end devices”… same reason why they are still using old CPUs
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          1359. There is though a positive aspect to this, Synology made it so much easier for me an for many others to decide their next NAS purchase, in case there was any lingering doubt. ????
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          1360. In this week’s episode of “Synology doesn’t want your money” Synology disables the sole redeeming quality of the embedded Intel CPUs of the vintage that they use. Wonder how that’ll go?

            _Tune in next week to see just how much worse it can get!_
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          1363. So they are now trying to seemingly target SMB. But if they are going sole after SMB, then your video on UniFi v Synology would be altered because the ecosphere and SMB abilities. Synology seems after trying to trash their own brand chasing one market segment they don’t have
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          1367. THANK YOU!!! I stumbled upon this by accident, I’m currently running a DS1815+ (since shortly after its release). I’ve been super happy with it. I’d been fiddling around with various self built storage servers and was just happy to now have a device that I can “just use”. I even bought Seagate Ironwolf disks when they came out (with additional Synology integration) just because it was fancy.
            But being forced to use special devices is just an absolute nono for me. This is absurd. I was just about to order a new DS1825+ but I guess Synology just lost themselves a customer. Sucks. A lot.
            I even recommended Synology to all my friends and family (including buying my dad a 4 bay one, don’t remember which) for him to use and for me to have an off-site backup location. Everything was so easy to set up and just worked for a decade! Now because of some shitty company antics I’ll have to check out how everything works with a different company… really Synology?!
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          1373. I use AI, but for the most part, I find it is not advanced enough to do what I ask of it, and I don’t ask it for the type of functions covered in this video. I don’t need it for office apps. I can write my own material. I have been making complex spreadsheets for decades. I want an AI that can do much more complex tasks. Other than surveillance, I don’t know what I would want an AI for in a NAS. The AI in their cameras has been useful in people and vehicle detection and alerting. I’d like to see a more advanced and robust DVA model come out, but they seem to have either abandoned the DVA line, or put it on the back burner.

            I’m not for or against AI. It’s just a tool. A misnamed one at that. As with any tool, what I primarily care about is what it can do for me. At this point, not much that matters is the answer. Once it does something that I care about, I’ll worry about how it does it, what the implications are, and so forth. Until then, it’s just a product I don’t need.
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          1374. Thank you! Synology is really giving the middle finger to us little hobbyist. On my 3rd Synology NAS and it’s sad, but I think I’ve had enough. Gotta start researching what to migrate to next. Appreicate all of your shared knowledge and info!
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          1376. Ollama has API, why can’t I point it at an ollama host on my LAN? Missed opportunity for those who want AI, but for it to remain entirely local.
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          1377. Ok… 1 minute in and I just don’t give a shit about AI. Honestly, fuck AI. I don’t want it. I’ll give ya a like even though I’m not going to watch it. I’m sure it’s good content for those that care. ????
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          1378. Why not let the NAS do what it’s names says -> Network attached storage…! Synology…..Yearh – I don’t care what they do, my door is closed in that direction… skipping this video, sorry ????
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          1379. Synology is so passe. Remember back when they alienated all their customers with ridiculously high-priced and under-sized drives as required purchases? Whew. Glad those days are gone and behind us. TrueNAS is where it’s at, now. 72TB of wonderfully stable and easily managed storage space for practically the price of the drives. Never lookin’ back.
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          1380. The app based AI is a waste of time. If I am in a particular app I will use Any of the numerous AI options. What we need is NAS specific AI to allow me to search, catalog, discover and create based on my locally stored unstructured data. i.e. create a presentation based on all the information I have that will show how to “pick subject” and format it as a PowerPoint deck.
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          1381. Does anyone know if it is possible to use Synology AI Console with a local AI?
            Connecting your personal information to cloud-based AI is one of the biggest mistakes people can make. Only private AI that you run locally is truly secure
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          1387. Soo … heres the thing.
            A company who has openly broken trust with their customer base and hijacked that same customer bases ability to continue with Synology’s products by way of hardware upgrades, because of a proprietary HDD program … is now telling us they will not scrape our NAS data, for them to sell to the highest AI scraping bidder.

            Sure … today they wont, but agree to it now, and then one day when they can claim plausible deniability, they will hop on a future revolving door of truth, and we will become a whole new level of being a product for sale.

            No, I dont believe them … and I dont buy it.
            THATS what the proprietary HDD fiasco has done.
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          1389. Not only do I lack care, I actively HATE “””AI”””, and I would rather sell my cherished 920+ and build my own NAS than let /any/ fucking company put “””AI””” on my hardware. Can’t wait for this bullshit bubble to pop.
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          1390. I may have missed something here, but as it’s likely users will be editing documents via a web browser connected to their NAS, why wouldn’t you use third-party AI integration tools that plug right into your browser and don’t directly mess with your NAS?
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          1392. So this is where Synology spent their time and money.. on something most of us are not interested in. Money that would have been of better use upgrading the ancient hardware.
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          1393. The one reason I really want to switch to UGREEN is that their Photos app can recognize text in images and make it searchable. That’s the only reason I keep all my photos on my iPhone instead of putting them in Synology Photos, so I can search for the random word I remember there being in a screenshot I took two years ago. Synology Photos should really be able to do text recognition!
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          1395. Do I have to buy GENUINE SYNOLOGY BRANDED AI CAPABLE HARD DRIVES to use SYNOLOGY AI? Or are we just giving them more ideas?

            I watched the video, but Synology stopped being an option for me, even at entry level extra backups, and saying “look here’s AI!” isn’t going to change that.
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          1396. ‼ *We much prefer to choose business partners who value their customers.*
            ???? *That’s why Synology always comes last for us. And that’s great—we haven’t regretted it for a second!* ????
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          1397. AI … no, thanks.

            It’s bad enough when apps introduce local AI assistance, but when you connect outside your NAS to perform AI based tasks, then that’s an even bigger no-no.

            Synology has, alas, jumped on the AI marketing bandwagon in an effort to promote its products. However, what they’re doing is like running for more sales with a ball and chain around one ankle in the form of their HDD lock-in. If Synology believe that offering AI fluff will offset their lock-in policy, they’re mistaken.
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          1398. Wondering if “compatible” models (Seagate/etc) with different firmware than the one specified in the compatibility list would work. Has anyone tested?
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          1402. Running AI locally requires higher spec hardware in order to run smoothly while performing the other everyday tasks. Its been fine having the ‘best software’ till now that is able to run on low end components. implementing AI this way is just another silly move that will push its remaining customers away. Synology continue to amaze everyone with their decision making skills
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          1404. AI as it runs off of LLM depends upon things that are L_arge. Unfortunately this dependency isn’t storage but instead is RAM and processor dependent neither of which are typical strengths of many NAS boxes which have grown from roots of Atom processors and the like. As such there will be a requirement to use AI-services. However excluding those running a Synology office (or mail), is there truly a NEED for AI on a NAS or is it a would be nice to have as it’s fashionable?
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          1405. Don’t care. Synology is done. It’s just another step towards all cloud-based back-up they want achieve. That’s not where you need a NAS for. Goodluck whith that, Goodbye.
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          1406. I was mostly very sceptical about letting an outside program have access to my NAS. My knowledge is to limited to be able to see what it might do with my private files so I thought it was safer to not activate that. Would love to see someone who have the knowledge to look at it and tell what they can do.
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          1407. What is the point of using a nas drive as a pc? And not even that – a broker – I think I maybe missing the point of a network storage array?

            However, as always thank you and have a super holiday. You deserve it.
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          1408. Hehe, I was curious as to how Synology would run a local AI / LLM on their hardware, that was my assumption going in. It’s an interesting video nonetheless. I think my main concern is about sending data remotely, and perhaps not seeing the full impact of token use until after the fact. Perhaps Synology would be better off working on a dedicated local AI box if they wanted to go that route, if they wanted to isolate the NAS from security issues and also not wanting to re-design the hardware for their NAS offerings.
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          1411. Synology could invent a magical technological method for delivering remote sexual climax from their NAS devices, and it’s still not invest my money into them. They burned the bridge — failing to implemented Ethernetbeyond 1Gbps until 2025, 10 years too late ; discontinuing media codec features ; overly basic network, ridiculously simplified networking controls on their web portals… And finally the requirement for only Synology overpriced drives. Nope, never again. Synology lost my money forever, and they will not succeed in the enterprise world, because they broke trust in the geek community.
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          1413. Thanks for doing a thorough review. It’s nice to see Synology making an effort in this area and being fairly cautious. I’ll wait for a later version in a few years to try it out, but I expect to have a local solution in place by then. ????
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          1415. @4:20, rather than a local AI it is cloud based… I’m sorry, NO-no-no. Just to support this great creator I put this video on silent and put it in the background for a full view..
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          1416. Most Users just want decent gigabit speeds, powerful processors and the ability to use whatever hard drives or NVme drives they want. Who wants this Ai crap messing with your NAS ? What a huge security risk for any business.
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          1417. STAY AWAY FROM SYNOLOGY – NO MORE TRUST!

            Customer for 17 years and without any communication functionality in apps is broken now for months.

            We understand now too why posting any comments under their videos on YouTube is disabled – No, we don’t!

            If funtionality in apps is broken for months now – what about the security?

            Stay away, once a great product. Now crippled. No customer service. No communication.

            Stop buying Synology, it hurts to say that after all those happy years.
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          1419. The only problem is now we’re stuck with their drives. How fast can we get a replacement when we have a failure? I don’t have any local computer store here that even carries their drives. So if my raid goes down and I need a drive fast. Does that mean I have to keep on-site spares for every single NAS I have in my organization. The whole idea this is drive firmware related is total bull crap. This is a dealbreaker. I will not buy another synology device as long as I live. Guess I’ll go with Asus or UGreen or QNAP.
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          1420. The xx25+ Series was the reason why after years of being a Plus-Series Synology Customer – I moved to Ugreen. I am very very happy with Ugreen now….I recommend to watch Robbies other Youtube’s regarding the Ugreen. They’re offering basically a ++ Series compared to the meager xx25+ Updates by Synology. My DS1520+ (5bay) is currently replaced by DXP6800 (6-bay) and my DS723+ will be replaced by DXP2800 (2-Bay). Yes: Synology DSM is more developed, but Ugreen is updating on a monthly basis their UGOS and I honestly do not miss anything, due that I will just add it as Docker Container.
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          1421. Synology’s message seems pretty obvious – they’re no longer interested in the home consumer market…
            There are other options, like UGREEN, and I’m sure they’ll be only too happy to take on lots of new customers, listen to us, and grow and improve their hardware/software even more! I’ve already made the change.
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          1426. It’s written. Almost all HDD are supported but Synology doesn’t provide technical support. I have a 923+ with HDD that are not listed either on 923+ list.
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          1427. Seen this a bit late, I ordered a 425+ along with two more IronWolfs to expand / update my system to a 4 bay. A very common scenario as you mentioned. Sending the 425 back. I don’t need that hassle. Thanks for doing the tests and to confirm at the moment and possibly in the future, my £600 worth of IronWolfs will be unusable in a Synology system.
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          1428. wow, you just saved me $2500au on an upgrade, was close to a checkout on 1825+ now looking at other options, and selling my ds920. good luck synology recovering this mess, you have really screwed over a community that has supported you for decades!!!
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          1430. This is shocking. Specifically the scenario of RAID recovery being prevented almost feels like a form of ransomware. I am staying well away from Synology when purchasing a new NAS.
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          1433. 2 months and one ex-Syno customer later, I’m using a TrueNAS setup that does DSM one better in the key area that bugged me with DSM: ZFS support (I BETTER like ZFS; it’s what TrueNAS is built on! ;o)

            I was able to bring my usual WD Red Pro-enough (the not-shingled variety) drives along, plus was able to put in another pool that’s just a one-drive stripe (yes, I know it’s bad, and the drive is not even NAS-grade, but TrueNAS lets me do this and lets me keep all the pieces if it breaks. I just needed the space; that data is Debian mirrors that I do back up, but can be re-downloaded anyway)

            There are some niceties that I’m missing out on with DSM, but not being restrained by hardware limitations or filesystem limits was what got me out of Syno
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          1434. If its just a case of validating 3rd party drives and releasing patches/firmware to allow additional drives in the future that are not Synology brand – then its hopefully going to be ok for many who want to upgrade in a year or so’s time. But if they are locking down their NAS to only Synology Drives and m.2 – well my next NAS will be either DIY or another brand.????????
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          1435. You can forget about it… Synology will not be adding 3rd party drives. Look at the 3rd party list of the DS3622xs+, 3 years later, only a single 3rd party drive, a tinny 4TB WD drive. It’s all about money; populating an 8 bay NAS with their drives almost triples the amount of cash in their pocket.
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          1436. what Synology does is bullshit. I used a Synology NAS with WD Red drives for 10 years with no problem. It’s stupid they are locking the system only for synology drives. I’m looking to upgrade my NAS but will not be Synology simply for this reason, even if their HDDs were cheap, it’s a matter of principle, a locked system is a company that you want to stay away from
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          1437. THEY ARE TOTALY CRAZY TO THINK WE WILL BUY YOUR CRAZY EXPENSIVE HARD DRIVE AND SSD ! AND THAT MEAN TOTALY NO BUY ANY NEW SYNOLOGY NAS !!! WE WILL ALL MOVE TO QNAP NAS AND OTHER BRANDS !!! aND TO REMIND THOSE WHO DONT KNOW sYNOLOGY nas HAVE ALWAYS VERY OLD CPU !!! For exemple this last generation of 2025 have 4 years OLD CPU !!!!! For this crazy prices of Synology they put 4 years very old cpu seriously ?… when other brand put last generation who allow us for exemple to direct encode 4K video…. SYNOLOGY come a big joke
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          1438. I just started my setup with my DS1525+ with Ironwolf drives and ran in to not being able to get past the settup…. I’m new to NAS’s and I had no idea. I would’ve budgeted my setup entirely different had I known this. It’s going to cost me another $200-$400 to fix this issue now. Thanks a lot Synology.
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          1440. I’ve been considering installing a NAS in my home and the hard drive limitations imposed by Synology are not a great thing. I discovered this issue when shopping for equipment. That said, there doesn’t seem to be a real competitor for Synology in the NAS environment. No one else seems to have the depth of execution or the software?
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          1442. Since they removed every WD and Seagate drive from the compatibility list of 1621+, I wouldn’t get my hopes up for any non-Syno branded disk to appear in any new compatibility list. It seems they’ve simply decided SMB is not profitably enough, and they will be sure to burn all bridges on their way out.
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          1444. yeah this is so lame. I was just planning buy a synology 1525+ to replace my WD EX4100. And what I was supposed to do with all the drives I already have? Plus, there is no synology drives selling here in Brazil. Crazy people. Guess I will search for another brand.
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          1446. As a fresh face only willing to dip my toe in the NAS sea. This does bring up the choice. AS a first NAS, I don’t need cant use the top of the pile. I am a bit of a tech conservative, I like the quality middle tech, ie, 8 core CPU, but the Ryzen 7 7700X rather than the shiny x3d. So what to do?????
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          1447. We need more videos for other NAS options and stop giving attention to Synology. Synology is dead to me. I will rather go back to dialup that buying another Synology device.
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          1449. These are machines intended for business use. The only way to provide guaranteed performance and service levels is with certified configurations. The Plus drives are not significantly more expensive than similar products and Synology warrant their performance in Synology equipment. This situation is common for many manufacturers in the business and enterprise space, Cisco equipment only works with Cisco spares etc. Synology make equipment suitable for home users where you can plug in any kind of drive you have lying around and it will work just fine. Is it really the end of the world or just a whole bunch of pearl clutching?
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          1452. I bought my Synology NAS earlier this year. Seemed like one of the better options. I regret doing so now, and I certainly won’t be buying another, for business or home.
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          1453. This looks like the beginning of the end for Adobe Premiere, ever since DaVinci Resolve appeared, offering everything that Adobe thought had no replacement—as if they were God-given tools to mess with users who faithfully pay. They thought they were irreplaceable and could endlessly push the boundaries of what users were willing to accept.
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          1454. Unfortunately, I didn’t see this video or other information 3 weeks ago when I bought an older Synology NAS with 2 older WD 3TB disks. Until then, I only did offline backups + OneDrive or Google drive. I started the device, set it up, started backups. Then I upgraded to DSM 7.1.x. and gradually the problems started, suspicions of course fell on the older disks first. OK, 60 thousand hours, they’ve done it, but reallocated sectors = 0? I bought a new Seagate 6TB, moved everything to it, it worked for 3 days (!), and then disc warning… So I started looking, the problem is not the disk, but Synology’s policy. I downgraded to DSM 6.2.4 (also very complicated), lost 14 days, fortunately all disks work, I just bought too much capacity for about 2TB :-). Thanks for the loss of illusions, Synology.
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          1457. OMG！I really don’t get it. It’s bad enough that hardware prices keep going up every year — I can understand clearing out old inventory, fine. But now you’re even locking hard drives? Isn’t that just a blatant money grab?
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          1460. It is clear that synology will not be able to compete in the market by itself, competitors are bringing more in terms of hardware, closing gap in OS in terms of usability, truenas linux port opens up new possibilities. There are so many ready to deploy applications in containers, ssd based little NAS is already gaining popularity. I believe synology tries to suck more milk from enterprise customers, since they will quickly lose consumers. I am very glad that synology did this. I hope, it will be another nail in their coffin. I hate these kinds of firms. Synology always tried to be the apple of storage world. Hard disk lock in will seal this. However I do not think that NAS users are as loyal as Apple users.
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          1463. I just replaced en old Baracude that died with a new Exos drive, I got a warning, but then it could continue with any extra warnings or “at risk” or anything like that. I’m fine with that initial warning, and I can actually think that is good, but what this video showed, that you cannot expand or repair? H**l no. Have Synology gotten a case of megalomania?
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          1465. Okay, Synology, you say it’s for reliability, so why don’t you certify enterprise-level drives? There are only a few models (WD Gold, Ultrastar, Exos). Or are those drives bad and you’re moving drives long-term? Remember, you have millions of customers with “non-Synology” drives, and if your plan is for them all to migrate to new equipment with your drives, that’s not going to happen.
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          1467. If your NAS will fail!!! You will be in a big trouble to get your data back. 🙂 You can not buy a new NAS and transfer the drives. And recover your data. All the old NAS will be expensive 🙂
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          1468. Thanks for the testing. SYNOLOGY … WTF?! I have been on Synology for 20 years. My last Synology NAS failed a couple of months back (disks still OK) and I was waiting for the new units. Now I CANNOT RELIABLY USE MY EXISTING WD RED DRIVES WITH MY (SHR) SYNOLOGY VOLUME … it looks like I can migrate my disks and volume but will not be able to safely maintain a RAID … this is NOT OK SYNOLOGY. What the hell do you think I’m supposed to do?!?! A very very unhappy long-term customer here.

            I had already ordered a DS1825+ when I found out … and then cancelled the order immediately. I’m not one to complain but this ISN’T GOOD ENOUGH.
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          1470. synology’s hard drivers are nothing but re-branded main stream hard drivers(some one can chime in here and name the brand). I wonder if it would be possible to just buy the name brand price at their price, flash the synology firmware onto that hard-drive and install it in the NAS and see what happens.
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          1474. I’ve been using Synology NAS products for the last 15 years or so. Only accepting Synology drives (in addition to a lot of other weird decision from Synology for the last 2-3 years) will definitely be a deal breaker for me when its time to buy replacement products. If they struggle being compatible with industry standard components they will continue forward without me as a customer.
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          1475. Is Synology trying to commit suicide? This decision is the worst one they could have made.
            It looks like, in addition to no longer buying their disks, I won’t be purchasing their NAS units either.
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          1476. BS by Synology otherwise they would NOT EXCLUDE but RECOMMEND Drives.
            If they do not run it back soon, DECLINE of Synology will start and the STAIN will stay on the Brand and only get bigger. Once TRUST and CUSTOMER GOODWILL is lost…. Meanwhile competition is not sleeping.
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          1477. Can a Synology storage pool be migrated to another manufacturer’s NAS enclosure?

            When it’s time to replace my enclosure, can I just buy another, and move my drives over?
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          1478. Do any existing Syno customers like the vendor’s new policy ? Surely a majority are on-board, but how do they reason away the single-source storage media limitation? “Single-source” is usually a risk to be avoided. You don’t usually want your own business to be dependent on a single vendor, and certainly not on a vendor who’s experiencing backlash and boycott from other customers.
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          1479. I have a lot of hard drives in search for a new NAS.
            Synology does not welcome my hard disks that I already had in my previous Synology.
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          1481. This is rough. I did see the community made a script to update the drive compatibility. Is it within your channel’s wheelhouse to review the hack?
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          1484. Obviously they are after money here. That is understandable, and perhaps even fair (given that you get a lot of software for free with the purchase of a NAS). From here, they should add 2 more options for the user (in addition to “buy only our drives”):

            1. Allow the users to purchase a “license” to add any drive they want. The license should be reasonably priced (no +$100 or more per drive nonsense).
            2. Work with the manufacturers of other drives and have them pay the money to Synology behind the scenes. (This would be similar to how Google pays Reddit to be able to index their website.)

            There is an implicit 3rd option too – considerably raise the prices for Synology NAS, or even sell software licenses separately. I doubt these choices will be popular among consumers either.
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          1486. I wonder if rebuilding or expanding the RAID on the migrated disks would be possible after disabling the scan as per the instructions:
            https://www.youtube.com/watch?v=aKS1lSaXJN8
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          1488. The scenario about not being able to repair a migrated raid with the same exact model of (previously verified but now unverified) drive is incredibly customer-hostile for a NAS provider. I am sorry, but there is no reasoning that makes that ok, in my opinion, and you might as well have stopped the testing there as it is a full-stop deal breaker.
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          1489. What the hell… somebody needs to make Synology visible on the EU commission’s radar perhaps to remind them what happened to Apple and their “closed ecosystem”!

            With the help of chatGPT… 😀

            Dear Synology Team,

            I am writing to formally express my outrage and disappointment regarding your recent decision to restrict functionality for non-Synology hard drives on your newer NAS devices.

            As the owner of multiple Synology NAS units, I find it utterly unacceptable that your policy now breaks support for any system using drives not on your proprietary “verified” list. Most critically, this move prevents the repair or rebuilding of RAID/storage pools containing previously functioning third-party drives. This not only violates basic consumer trust but actively sabotages working systems with no technical justification beyond vendor lock-in.

            Let me be clear: you are coercing your customers into using your overpriced, vendor-locked drives through what can only be described as software-level sabotage. This is not about “compatibility” — this is about cornering the market and eliminating competition through artificial restrictions.

            As of today, I am already in contact with:

            The European Commission’s Directorate-General for Competition (DG COMP)
            Consumer rights organizations within the EU
            Multiple technology journalists and media outlets across Europe, some of whom are already covering your anti-consumer practices
            The European Union has made its position abundantly clear with recent enforcement against Apple, requiring them to open their ecosystem under the Digital Markets Act (DMA). I believe Synology’s actions fall into the same anti-competitive category — and I fully intend to see this investigated and enforced at the EU level.

            I am proceeding with:

            Immediate termination of use of all Synology NAS devices under my control
            Formal regulatory complaints to EU authorities regarding anti-competitive conduct
            Public exposure of these practices through European tech media and consumer watchdog channels
            Legal review of consumer rights violations and planned obsolescence tactics under EU law
            This is your opportunity to correct course before regulators intervene. I demand:

            A formal statement from Synology addressing this issue
            Immediate rollback of policies that block functionality for non-Synology drives
            Guaranteed future support for open and interoperable drive usage
            I expect a response, and I expect transparency. This issue will not go away quietly.

            Sincerely,
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          1490. I left a comment here yesterday with the solution/workaround. Seems it was deleted?? Is @NASCompares in Synologys pocket?

            There is a GitHub script you can run that updates the Synology HDD database on your machine so it sees your ‘illegal’ drives as legit.
            Just search for syno_HDD_db
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          1494. Hi. Great stuff from you! As always.
            Thank you very much.
            Also will you test RAM modules? If there is the same compatibility rules as for HDD? Will 3rd party work?
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          1495. Update – I have performed extensive testing of Unverified/3rd party HDDs in a Synology 2025 Series NAS. You can see the results here – https://youtu.be/aKS1lSaXJN8?si=1OFhvLEErd8NeRbs
            (TLDR – Now you cannot use unverified HDDs on a storage pool that you have migrated over from an old system for RAID Recovery, RAID Expansion or Hot Spares)
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          1496. Update #4 – I have performed extensive testing of Unverified/3rd party HDDs in a Synology 2025 Series NAS. You can see the results here – https://youtu.be/aKS1lSaXJN8?si=1OFhvLEErd8NeRbs
            (TLDR – Now you cannot use unverified HDDs on a storage pool that you have migrated over from an old system for RAID Recovery, RAID Expansion or Hot Spares)
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          1497. Bought last year’s four-bay system for home use to replace my Drobo which . . . you know. I don’t imagine I’ll ever need another, and if I do, there’s eBay. I feel fortunate I got in before this nonsense arose.
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          1500. If they had come out and said: We are only going to support NAS and Enterprise hard-drives
            from now on (excluding SSDs) I’d be a bit more forgiving provided they add SAS support to
            all there NAS units going forward (so we have more choice of Enterprise hard-drives)

            When I got my first Synology back in 2013 I used WD green and WD blue and the list of issues
            I had is to long to put here but over time (like when the green had a failure I upgraded it to a red)
            half the issues disappeared and when I put two WD REDs in my two bay NAS 95% of the issues
            disappeared so I can understand them not letting known bad hard-drives work in the systems.
            But most of the hard-drives I use now are WD RED / WD GOLD / Seagate Ironwolf / Exos and
            Toshiba enterprise (like the MG series)

            If Synology are only going to let people use Synology HDDs then they might as well make
            all there HDDs SAS and make all the NAS units SAS so users get all the extra benefits of SAS
            and it will justify the price Synology are asking for the Drives.
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          1501. Does this only affect the new diskstations or do they also plan to add this restrictions to older ones? Just in case, can you flash your DS to switch to another os? ????
            I swear if they sneakily add this to a future “security” update, I will lose my shit ???? figuratively and literally lol
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          1502. Att: Synology. Had to purchase 2 new NAS’s for a company I look after and because of your silly new hard drive rules I purchased QNap’s instead. Your loss Synology
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          1503. Att: Synology. Had to purchase 2 new NAS’s for a company I look after and because of your silly new hard drive rules I purchased QNap’s instead. Your loss Synology
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          1504. Imagine buying a car and they won’t let you put on 3rd part tires, windshield wipers, or oil filters

            Oh and their branded ones cost more, are harder to find, & aren’t any better than other options
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          1506. Synology are totally a** … I already felt that after the Intel CPU disaster with the DS415+ models, where the devices started dying after only 1,5-2 years!
            The issue was caused by the Intel Atom C2538 CPU, which had a well-known hardware flaw (LPC clock degradation) that led to system crashes and total failure. Synology knew about this problem – they fixed it at newer revisions – yet they denied everything and offered no real support.
            Over 150 users on Amazon reported the same issue after around two years of use, but Synology never acknowledged it publicly. Instead of offering a fix or any goodwill gesture, they lied to their customer and just sent me a link to a new NAS model. No replacement, no discount, no technical solution – just silence.
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          1507. You are way to considrate with Synology.
            The recomendation should be: Do NOT buy Synology 25 series until a lot more 3rd party drives are certified.
            In my own consulting business I will be buying a QNAP with a view to learning it, and changing my clients over to it, unless Synology quickly changes policy.
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          1508. Synology has been my go to for me and my customers, the last gen is the last synology I use, going forward I’m going to use ugreen instead, what a greedy company synology has become.
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          1509. my guess is 7,000 hours of testing = 70 drives at 100 hours each, or some combination thereof. Either way, “competitive pricing” … no. Seems they want to push all home users to smaller NAS units and are expanding what was formerly the xs/xs+ range downwards to the plus range. Unless they start validating third party drives pretty sharpish, they are going to alienate a lot of the more “enthusiast” home market sector.
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          1510. The motivation for Synology to limit drives: Greed
            The reason for the aggressive warning and preventing even basic repair features to work: Greed
            The basis for claiming only verified drives can be used: literally: Nonexistent (no, synology, one firmware issue a decade ago does not count)

            We will see if collapsing sales numbers will get one of the synology managers to stop sniffing their own farts long enough to stop this self destructive crapshow.
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          1511. well this information set me back big… was thinking to go from my 2 bay DS220+ to a 8 bay with the capassaty to add 2 mor 5 bay cabinets . i can get synology drives in my contry but the price on them is not even close to a regular one and i am thinking a bout the future… 8+5+5 drive in 4 Tb is a desent storage but i was thinking to have the 8 in a raid 0 and one of the other 2 as a cold storage in a raid 5 with the last as a backup in a raid 5. so the activ raid will have about 29 Tb the cold storage about 14.5 Tb and that indecating that i need to have atlest 33,5 Tb in the backup. and in that case i need to get 5 10Tb drives for the backup. and that will cost me 3 times what the SD-unit cost itself… that´s not possible… not with my income so i am thinking to check other comparnyis solutions or build me my own PC-server/nas/router so everything is in the same setup… it will probely be more of a hassle but i thing that´s the bast solution… maybe this is not for this but i have sean mor and mor comparnyis is doing stuff to F with peapol… sory for the rambeling and anny miss spelling … have dyslexia
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          1512. I have a really hard time following what you say. There is NO “good news” anywhere in this. It does not matter if synology have indicated this path forward etc etc. It does not matter if “compatible drives” perform better. There is an easy solution to all of this – if you want full support, use recommended/compatible drives. Making other drives not work or not as well, is NOT the solution.

            Your discussion about the performance data of compatible drives is just completely irrelevant. IT DOES NOT MATTER! Of course there are hard drives that are better and that are worse. Why even bother discussing it?
            “We crunched the numbers” – does it matter? Really? Not at all. No matter what the numbers are, it is “drive locking” !!! It guess it is Synology trying to get more money from their customers in a way that is sadly becoming increasingly common.

            Nothing you say makes any sense. One of your last comments was revealing – “how users benefit”.
            There is absolutely NO BENEFIT for any user. How do you think? That it is impossible to buy recommended drives if you can use other drivers as well?
            This was really bad!

            Trust in you videos fell by a large margin here.
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          1515. Man, imagine if Apple made a NAS, this would be about what you’d get. Un-freaking-acceptable. Be it commercial or consumer, people use these as a way to preserve and secure their data and the tests here confirm that Synology cannot be trusted with that data.

            I also do not trust that they are taking any haste in whitelisting additional drives. Why would they? Whitelisted drives are exclusively Synology branded, which will carry a markup. It isn’t like WD and Seagate are gonna give them a portion of their sales should some of their drives get whitelisted.

            In fact, the idea of a whitelist/blacklist for this kind of device is offensive. Trust your damn users, please!! I cannot believe that there is an issue widespread enough coming from WD and Seagate(who are almost certainly the producers of the vast majority of the drives that end up in these enclosures) that this kind of lockdown is necessary. If it was an issue, you’d hear it from them or their customers, but near as I can tell, its crickets.

            As someone in your guest discussion video said, the best option was to either let them all work, or don’t even allow migration and lock it down airtight. At least with the latter, you go in knowing the situation and know to buy additional drives as cold spares.
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          1518. This basically kills off the feasibility of upgrading from an old model if currently using third party drives.

            A) It means that even if a third party drive is under warranty, a replacement would be rendered useless.
            B) If you have to replace a third party drive, you’ll end up with an array with different brands, which is something Synology seems to be against now, after years of it being one of their great selling points.

            I hope my six year old DS418Play lasts a good long time. I had been planning on upgrading, but its eventual replacement will not be Synology unless they undo these ridiculous changes.

            I’m having a hard time figuring out Synology’s logic here, but It’s my guess that they predict not being able to stop the loss of SOHO customers to the likes of UGREEN and won’t reduce their prices to counter that, so have decided to drop that sector and gouge the corporate realm.
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          1519. Synology will achieve its goal of fewer support calls with this strategy. When no one buys the product they won’t call for support. I will never upgrade to one of these new NAS.
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          1520. Wow, still making excuses for this scumbag company. There is zero reason for them not to have other drivers verified before releasing. They are the worst anti consumer pile of crap company. At this point, there is nothing that Synology can do to get back as customer. I do not know what brand NAS my replacement for my DS1815+ will be but regardless what anti consumer pile of crap Synology those it will not be a Synology drive. They have proved that they will screw over the customer. That coming from some that had a Synology router. Has deployed Synology NAS at work. Has recommended Synology as a company for years. I cannot believe you’re still making excuses for this pile of crap company. There is zero reason to release a new NAS and not test any driver but their own before launch, other than to milk the customer for as much cash as possible.
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          1521. Appreciate the work. Was already convinced I was leaving but now I have new concerns about what to do if an older Synology dies and the drives need to go into a newer unit. That’s data loss territory! Exactly what your NAS vendor should NOT EVER be baking in. Screw ‘em. Bye.
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          1522. Good bye Synology. I’ve used your products both personally and professionally in my own personal business, I’ve deployed them to TONS of customer sites, and I use them currently in my daily profession in Public Safety. After your recent anti-consumer policies and unsupported 3rd party hardware I am going to migrate ALL of my products and services to pfSense and TrueNAS and my own hardware.

            R.I.P. Synology. It’s been real, it’s been fun, but a HUGE mistake on your part and it’s going to cost you thousands of customers most likely more.
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          1524. They seem to have bigger agenda with this. They want us home and SOHO users to be mad and leave ship so they can stop making home NAS boxes and focus solely on the enterprise market.
            After 15 years I’m fed up with their policy and moving away to Qnap and QuTS Hero.
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          1525. Thank you for such an in-depth overview of the scenarios, very useful indeed. As a reseller of Synology devices this was disappointing news, I have been selling Synology NAS’s for years and are my go-to NAS, for now I will not be recommending the newer models and stick with the older series which do support 3rd party drives, while they are still available. Hopefully Synology will work with the 3rd parties such as WD and Seagate to make their products certified in the future. Otherwise there are other NAS vendors that their customers will move to and their sales and reputation will undoubtedly suffer.
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          1527. Synology warns users that Kingston, Samsung, WD, Seagate, and SK Hynix are at risk. This is a direct confrontation between Synology’s own brand value and the above storage device manufacturers.
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          1529. Here’s a disturbing thought…. Blocking non-validated drives is based on a ‘whitelist’ of ‘validated’ drives. That automatically means that somewhere on the NAS there’s a file that contains that list. What if that file gets corrupted? What if some Synology employee makes a booboo and puts a typo in there? What if there’s a ‘soon to be ex-Synology employee with a grudge’ who does that on purpose? And those corrupt files slip through QA? Things like that happen, and no matter how hard Synology is going to say it won’t I know it can, and probably will happen at some point. That might render your NAS unusable, or at ‘best’ cause you to have all these non validated drive issues with drives that might be perfectly validated and otherwise good. Artificial blocking in such ways is a recipe for disaster.

            Mind you, I totally understand validation of hardware for vendors of NASes, and such. I have absolutely NO problem with them doing that. They have to keep their support costs under control (or charge the customers with the difference, which will make them much more expensive, etc). But this is just a stupid implementation of this policy.
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          1533. Thank God I didn’t get into synology when I decided to acquire my first NAS. All these companies seem to go down this route, when they got you into their walled garden, they start blackmailing you for more and more money, because line must go up
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          1535. That’s what they want people. They want home users to stop buying their products so they can stop making them and focus on enterprise market where the big money is.
            Time for Anonymous to hack the hell out of them 🙂
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          1536. When I first discovered the NAS Compares channel over a year ago my thought was once I’d made my NAS purchase I’d not have a need for the channel anymore. I was wrong! Thanks for keeping us in the know.
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          1538. I was wondering if that script that adds your drives to the “compatible list” works on the ’25 units, and if that’d be a way around the migrated pool and a drive failure/adding same disk test?
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          1539. If Synology will not let me use my own WD Data Center drives then I will have to ditch Synology! I will not be locked into their product hemisphere!
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          1541. Yikes!! Whoever pushed and shoved this decision through at Synology is probably doing a lot of “short selling” (or buying some major “put options”) in anticipation of the Synology stock tanking and taking a nose dive in price. Not so crazy, actually, Brilliant! Although, Really bad for the corporation. Oh yeah, and the consumer. Or at least what’s left of them. Major opportunities for other NAS competitors. And NASCompares.
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          1543. Synology would like to thank you for being a loyal customer for years. So now when your Nas dies, you can purchase a new updated Synology NAS and all your hard drives all over again. You are welcome, its the least Synology can do to show you how important you are to them.
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          1546. I think the NAS Advocacy Though Leaders show plot out when in time the M.2 (ie: reasonable priced 16TB modules) will begin to neutralize this debate over Synology certified spinning mechanical drives.

            This will be a better test of this strategy by Synology because, while there are differences in quality and performance for M.2,, the long term trajectory is going to neutralize their claim of certifications of an exclusive group of hardware

            They better learn from Blockbuster Video
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          1548. What you can do…
            Give a wide berth to a company that insults the customers who have been loyal to it for years and have brought it sales.
            Anyone who pulls this kind of crap has no future in the market.
            One could surmise that the swings of the decision makers were a little close to the nearest wall.
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          1549. Thank you for the clear and thoughtful coverage of this important topic. I guess my old Drobo 5N will have to keep going for a little while longer while I consider other options.
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          1551. Not being able to recovery from a degraded array with a like drive should make 100% of people looking to upgrade completely stay away from these systems. The other scenarios people can grumble about but this on is a dick move.
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          1554. Next step : you only can connect to internet if you use an RJ45 cable fom Synology, they’re trying to become Apple’s NASes, so sad
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          1557. Wow. This really sucks. We need an open source software that does SHR. Drobo’s had something similar and I went to Synology because they also allowed mis-matched drive sizes in a NAS form. Unraid and Hexos does not do a variation of SHR which is sad.
            I hope my 10 year old synologies last another 10 years!
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          1558. Thanks for putting this video up. This is so disappointing by synology.. I researched and bought on in 2019 and wow happy with it. Will definitely find a new company somewhere else/
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          1562. Why go with a device/company that has a target on it’s back when it comes to hackers. Wouldnt touch them with an electric cattle prod.
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          1563. The 2025 Synology series is unfortunately Dead to Me. I have a DS423+ (Plex user here) and there is zero reason to ‘upgrade’ to the 2025 models regardless given the HW specs. This is a pity as the DSM 7.2 version I’m on (before they removed Video Station) looks to be the version I’ll be staying on as long as I can (baring some significant security issue).
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          1564. I’ve been a loyal Synology user, and this is my third unit, but it will also be my last. It feels like Synology has forgotten who their core customers are. Casual users generally don’t care about NAS, while power users, who set everything up for their families, care a lot about flexibility and choice. Forcing users to buy only their drives is where I draw the line. I’ve always used IronWolf drives and have been completely satisfied with them. I’m not going to switch just to comply with Synology’s new restrictions.
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          1565. Stability is great. But let me choose. If you want to verify drives which guarantees me a certain level of stability, great. It’s my device though so if I want to put in different drives and don’t give a shit about your verification, then I should be able to.
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          1566. We’ve had an eight unit Synology NAS in our office for several years and have been waiting on the release of the 2025 model to upgrade this. The company’s decisionn to force users to buy their rebranded drives has sent me looking to their competitors.
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          1570. LOL. @Synology, get over yourselves. You’re not even close to enterprise class devices, stop LARPing. I was looking at replacing my fleet of aging Netgear ReadyNAS 4, 6 and 8 bay enclosures and @Synology you WERE on the list. Now, you’re #1 on the “Hard no” list, as I don’t/can’t trust you, even if you roll back this greedy decision.
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          1572. They should’ve just raised the price instead of lock it. They want to fight HDD prices falling locking you in and tap into HDD sales. I was looking for a 10 bay and due to lock in I’m passing. I need to be able to move old RAID designed drives over not buy 10 new ones. This also forces you to buy bigger drives up front. I will not be buying one of their products. I have 86TB and will be growing 24TB a year. So who is this product for?
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          1573. I have worked the industry an I can understand the idea behind Synology’s decision to ban drives that are not on the HCT list. I can understand, but I don’t think they did it the right way. The right way would be to expressly state that if you are using drives that are not on the HCT list Synology will not accept any warranty claims in case of disk failure, array failure or data corruption.

            The reason I say this is because I have built a lot of storage servers and run into disk compatibility problems. In one case WD shipped over 200 drives so we could swap out the drives that failed in the servers a customer bought. Thing is these drives were actually on the compatibility list, but then using an older firmware. Once the firmware was upgraded the disks were no longer compatible. In another case I had to sit at a customer and update the firmware of about 100 drives as the R6 arrays had failed. This customer had all error mail messages sent to an employee who never looked at them. Had he even just looked at the servers once he got an email he would have seen the error LED on the failed drives and the array failures could have been prevented. As it was the drives failed, the arrays were degraded, the standby drives were used to rebuild the array and another drive failed and the second standby replaced it only for two more drives to fail and the arrays were dead. This is when they called about the problem. Seagate and the controller manufacturer went through the logs from the controllers and Seagate provided a new firmware that solved the failures. These are things you don’t have to deal with if the drives are tested, certified and the drives you buy has the correct firmware. And to get the kind of service we got from drive manufacturers it helps if you are talking about several hundred drives at a time. It’s harder to get prompt service if you are a end user and have four or eight drives that cause a problem.
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          1574. I’m so upset with this, literally bought an upgrade to my old unit 10days ago, while I was searching for new drivers I discovered this news about the drivers, I really don’t like this idea of no freedom, so I will be returning the unit for refund and i will search other company , they don’t deserve my data
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          1575. Imagine you migrated an 18tb disk pool ..and can’t even replace with synology drives cause of size ????
            Good bye synology
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          1576. Very logical testing, maybe I missed 1 scenario. Any issues found trying to reintroduce a migrate drive back to the original Synology NAS?
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          1577. What about older non-Synology drives?!
            I have an old DS414 that I’d love to replace but was waiting for 2.5Gb network. Now I’m just a home user, I don’t have a big budget, so if I replaced my NAS, I would want to use my existing old (but working perfectly) drives, preferably with a clean install after backing up the data. I’ve no idea if these old drives are on any recent compatibility list even if Synology were to open up the allowed list a bit.

            And these NAS units aren’t cheap, there’s no way I can afford a new NAS and 4 new drives all in one go, and then what happens to my existing perfectly working drives?

            I just can’t see how I can buy a new Synology NAS now.
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          1579. While it’s unofficial fixes, i would really appreciate it if you could test some of the HDD compatibility scripts (hacks), which replaces/expands the file which contains the compatibility list on the Synology NAS and whether or not it works.

            Just Google “Synology_HDD_db”

            EDIT: In fact, they just released a guide an hour ago to even get the new Synology NAS’es to allow you to install DSM with unverified HDDs.
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          1580. There are already scripts created that can add any disks to the Synology approved list or allow DSM to be installed on new disks. It remains to be seen if Synology will make changes to block them but for now, unverified disks can be used very easily.
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          1582. There is no incompatibility with ‘unverified’ drives but aggravated obsession for customers money. Synology wants to make money out of thin air. Because most of Synology hardware was overpriced outdated trash 5 years ago and surprisingly it is now. But from now on company decided to do a quantum leap into degeneration and bankruptcy by enforcing usage of outdated and overpriced Toshiba drives relabeled. This would mostly hit home users, creators and some small businesses

            Whatever this company did it won’t revert the accumulated negative effect. So it’s time to say “bye-bye overpriced trash”!
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          1583. Have anyone tested copying first blocks of unverified, but working disk (from DS923+) to new, but unverified disk? Something like “dd if=/dev/sda bs=512 count=1 of=/dev/sdb bs=512 count=1” ?
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          1584. F0 Synology!!! You lost a loyal client and reseller for good after 14 years!!!

            Thank you very much to this great channel for the always complete reviews!
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          1585. What does a verified disk mean? Every 20 year old computer needs drivers and the thing will work, with all types of memory media. So they just don’t want the drivers to load for stable operation. petty????
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          1586. Curious if when a drive fails, if you can shutdown the DS925+, pull the good drive out, clone it to the replacement disk to get the synology partitions on it, place the original good drive back in and boot, then when running add in the cloned replacement disk to see if it will allow raid repair. Might have a similar situation as when replugging in the hot pulled disk.
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          1588. All those years of getting r&ped up the wallet and telling ourselves we’re ok with mediocre hardware because THeiR sOFTwaRe is SO aaWSome…well 1)it’s not, I’ve used all their own apps now, many don’t really work. and 2)this is what our premium dollars have paid for, a deliberate sabotage at the software level creating artificial problems…that’s right artificial problems put there by Synology.
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          1589. That is really a shame, hope they do add 3rd party to the compatibility list. Actually the Synology drives are not compatible in a lower version of DSM like 6.x while the 3rd party are, so overall they are the least compatible drives on the market! What concerns me also is if the Synology drives are compatible on other brand NAS’s ? So you can save your investment if you want to switch.
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          1591. I am a migrating buyer

            I planned to purchase a DS1825

            I’ve had (2) 20 TB Seagate EXOS drives sitting in my desk waiting for a new unit

            This was the final straw, I purchased a Terramaster F6-424 Max

            So far, I’m happy
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          1595. This is so f*cking stupid I don’t even know where to start. For f*ck sake Synology, how can you be this turned away from reality?!
            This is ensh*tification at its finest really. I could’ve bought it if buying your drives would’ve unlocked something extra and it was 100% optional, but this.. I can’t believe than I’m from now on is going to suggest QNAP to people who want to buy a turnkey solution…
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          1596. It is completely UNACCEPTABLE and DANGEROUS for Synology to block recovery of an array with non-Synology branded drives. That is a completely artificial restriction that they have chosen to implement and puts their customers’ data at risk. That is COMPLETELY UNACCEPTABLE behavior from Synology!
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          1598. I’ve got a dead DS1817+ and I’ve been waiting for 18 months to replace it; I’m fairly convinced that it’s the motherboard that has died. It has 8 * 8TB WD Reds in it. I want to transfer this pool to a new NAS. I’m hoping that I can move my current pool to a new DS1825+ then one by one replace my WD Reds with something like 16TB HAT3310s The cost will be prohibitive but I might be able to do this over an 18 month period… hopefully I will then be in a ‘safe’ position…
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          1599. I’ve been thinking about this verification nonsense from Synology, and it occurred to me that it is a brand lock-in, nothing more. Think about it, for years Synology have had NAS certified drives from Seagate, Toshiba and WD on their compatibility list, a list that they have claimed has been validated thoroughly. If this is so, and those drives from Seagate, WD and Toshiba have been fully verified for years, what’s changed? Why are those drives suddenly unverified now?

            How can drives previously on Sinology’s much vaunted compatibility list be unverified? It makes no sense to me. I believe Synology are appeasing their user base by saying third-party drives are/will be verified in future without seriously wanting to do this. This exercise is being done to evaluate user pushback. If most users shrug, grumble a bit and accept this new situation, Synology may quietly forget about verifying thirdparty drives. If, however, the reaction from the Synology community is comprehensively negative, they will miraculously include the third-party drives they’ve always had on their compatibility list in short order.
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          1600. This is a huge showstopper for me and many. I have 918+ running and will most likely be looking for a way out of Synology ecosystem if they stay on this path. The hard part is replacing some of the apps that I use, like Photos (Immich?) and Drive (Nextcloud is the closest but bloated) and Surveillance station (???). If you are not using these apps then getting out of Synology should be pretty simple.
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          1602. Synology going this route of trying to lock in their overpriced rebadged Toshiba hard drives is a Rubicon that cannot be uncrossed. The trust is gone. Even if they claim they will loosen the restrictions on non-approved drives, why should I trust they won’t simply reverse course in a few years? It’s time to move on from Synology.
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          1603. I wonder if there would be market for hacking WD drives to identify themselves as valid verified drives 🙂 Most likely the firmware change they have made to the drives is very minimal and could be quite easily replicated/emulated on other drives.
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          1606. That rebuild thing is a big problem, you should always be able to rebuild a RAID if drive fails, dataloss is worse than possible unstable behaviour that might occur. And if that really is a big issue, then just allow rebuild but keep the RAID in slow degraded mode where it really cannot be used until you rebuild it with verified drive, but in the mean time all the data will be safe as the RAID has been rebuilt and there is parity data.
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          1609. Pathetic. to let you migrate non-standard drives and hten not repair a failed RAID??? Regardless if they “fix that”, it shows you their brain-dead strategy–those were the requirements for developers!
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          1612. Excellent presentation. Thank you. You are doing some really amazing reporting on this situation. I try to repurpose just about all of my drives, memory and whatnot as best I can when bringing in new home lab equipment. All my stuff is enterprise grade as I just dont buy “cheap stuff” for my lab. The thought that I could never any of it, not one bit, in a brand new premium NAS just makes want to vomit. It kind of reminds me what what MSFT is doing with TPM and what Broadcom has done with VMware. Of course Apple does this same crap with their computers, phones and everything else. I have really high hopes for the new Minisform NAS and their OS. Really hope the Minisform NAS OS can be virtualized under Proxmox either on their new NAS hardware or the MS-A2.
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          1613. So synology is using Non-standard hard drives because all other drives than synology are not working normally.
            Do not explain me that… In my opinion all people should fill whole internet with simillar sentence in comments and reviews to force synology to explain themself more and that will show that they are just lying about true intentions
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          1619. I wouldn’t normally comment on a YouTube video, but wow. I’ve been a Synology NAS customer for longer than I can remember. I currently own six units with a total of 32 drives across them. I heard about the drama, but I was waiting for some actual tests to see how bad things were. I would say this is disaster territory. I simply can’t trust Synology with my data going forward. It’s a real shame, I’ve loved the OS over the years, and I have boxes that have been powered on for something like 10 years non-stop. I have always recommended them as the go-to solution. Time to move on. Thank you for doing these tests, and for the great videos over the years. I look forward to finding out the best new options as they appear.
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          1621. Just say it outright: Synology can’t be recommended anymore. This policy is idiotic and most of the disabled features have absolutely nothing to do with drive “compatibility”. If their software is so finicky, it’s shit software and you wouldn’t want to use it anyways. This is just a money grab, plain and simple, and coming at the worst of times where nearly every other manufacturers hardware is better than the Synology oldtimers.
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          1622. They will hopefully learn their lesson soon or go bankrupt. I for myself will never use Synology ever again and do my datndest to not let them into the corps i work for.

            Damage is done ….
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          1628. At first I thought I would just quit if they bs spec lock. Now I need to advise other against their bs scamming. Remember this ‘once they start bs any business practice, they will do it again and again. NEVER EVER TRUST OR GIVE IN TO THEIR LIARS’
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          1630. Wow, looks like I may be looking at HexOS now and my own hardware solution or perhaps one that comes without an OS. I really do love Synology, but this huge change is a deal breaker for sure.
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          1632. Many thanks for the video . To be absolutely clear . . . . another vote for UGREEN + TrueNAS
            Synology face sales loss from people/SME who start with a low end product and later upgrade to several higher end products.
            It would make sense if Synology modelled their likely sales loss based on these comments . . . do they care?
            Surely Synology must realise that a very small percentage of the population buy NAS units
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          1636. Nope. I own Synology NAS devices at home and for my employer (Government – Police, Fire, EMS). I’m out. This is a deal breaker for me. I will not be buying any more Synology hardware while they are vendor locked on the drives. Hard drives all meet standards. We put them in RAID arrays to protect against those rare failures. Artificially raising the price is asinine. Get your head out of your asinine Synology!
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          1637. …and don’t forget, what you might be able to do today will properly be turned off in a DSM update when they get aware of the loopholes found by the users ????
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          1638. Their decision is so stupid that it would even make more sense to stop accepting sata drives and create a new Synology type of drives…
            They will regret it but probably it is already too late.
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          1639. One of the most absurd thing about all this story is that the Synology drives I see listed on Amazon (at least here in Italy) are obviously either Seagate or HGST manufactured WD (that btw for some funny reason have the sticker flipped upside down compared to the OEM drives), so there is no reason for not allowing other drives of those brands to function inside the NAS.
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          1640. Good information. My opinion is to stay away from Synology for now. Even if you pay more and purchase all compatible drives today, it does not mean they will be on the list for your next replacement system. Sadly, as a home user, I like the SHR. Does any other manufacturer allow mixing drives.
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          1641. After exchanging emails with synology the official answer is “drives that do not meet the new compatibility policy WILL NOT WORK”. I can forward the email to you if you want or you can ask for details from them.

            RIP Synology. It was a nice trip.
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          1644. What about repairing RAID consisting of unverified HDDs with new verified HDD, that should work , right ?
            Also F Synology, greedy bastards.
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          1645. I’m not yet sure if I have to replace my current NAS with another one, but this crap rules out any chance for a Synology. They have begun the route down this path, and I don’t believe they will reverse it.
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          1646. You could potentially try “initialize” the drive in the older nas to try to use it as replacement for degraded RAID.
            If you migrate the older box is usually kept as the backup so it may be kind of the workaround foe those who must upgrade.
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          1647. Thanks for your detailed and scientific approach to NAS videos. I have been watching about 6 months. I don’t own a NAS yet, I like to do a LOT of research before purchases like that. I’m glad now I didn’t purchase a Synology system recently.
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          1649. For a dominant NAS vendor like Synology, I can’t believe this product release was a marketing blunder. They’ve had plenty of time to verify 3rd party drives so the fact they have launched with a retricted compatibiity list speaks volumes for their mindset. Even if they add a few 3rd paty drives over the next few months, I think the writing is on the wall. Ultimately Synology will be a closed ecosystem and I’m certainly not going to validate their position with a purchase.
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          1650. You do realize how Synology “works” with WD and Seagate. Just trying to squeeze money out of them for “verification”. Because their NAS disks are already absolutely compatible for the reason that no special compatibility is needed. They just need to meet industry standards.
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          1653. I have a random crazy theory. I don’t know if it would work. Lets say you have four drives from an older system. You migrate them to a new NAS. They work! Now, one of those drives goes bad. You replace it with a new blank drive of the same model. The NAS rejects it. Just pull one of the working drives, put it in a system and do a sector by sector clone to the blank drive. The New NAS will recognize the new drive as being Synology and let you rebuild the system using it.
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          1654. 2:08 this part of the video testing unverified drive information is good enough for me,because i prefer seagate brand. Currently own ds920+ with 4x8TB seagate,plan want to buy 5 bays but i guess i’ll pass.
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          1655. Yeaaaaaaaa, that’ll be a big ol’ NOPE from me. “They’re looking into compatibility with WD & Seagate”!?! Well, Synology, the damage is DONE. Shoulda ‘looked into’ it prior to launch. Your company will never recover from this backlash.
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          1656. So, I was going to update my 1817+ to a 25+ model. Not anymore. I have Seagate enterprise drives in it with several purchased spares (all on the compatibility list for that model). I can migrate but have to use Synology drives going forward for expansion/spares?! Um, no thanks. I’ll be going with a different brand. Why do companies get greedy and then stupid?
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          1657. Consider me riled ????
            At this stage, I’d consider it a risk to migrate a storage pool from an older model.

            I would be tempted to say that they should only offer the Migration Assistant method to move data from an older model to the ds925+ having Synology branded disks. At least this way there would be no confusion about which scenarios my data is safe.
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          1658. 12m – attempt to be balanced … it has only just been launched … they may add further drives down the line….

            Never buy something on a promise or assumption; buy on what it is now (especially at this price point)
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          1659. So this isn’t an issue with an existing Synology + series of NASes? does that mean firmware/upgrade support of old devices is going away? Since ultimately this is a software lock it seems.
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          1660. I take it (excuse if dumb statement) none of this matters if you’re running anything other than DSM ?? ie Truenas, unraid etc etc?
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          1663. Was ready to upgrade later this year but at this point we are going to remove all Synology drives out of our business it’s a waste now being forced into certain hardware.
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          1666. Thanks Robbie. Great video as always. I had ONE more thought, but I totally understand if you don’t revisit. If you have a migrated pool & volume, you remove a “bad” drive, and you install a “new” unverified drive… that you first setup as a “blank” single drive in a DS923+ or whatever… would THAT allow you to use the single unverified to repair? Using an older NAS to “prep” drives to use in the DS925+ doesn’t make much sense, but if it works… well, that’s something. Again, thanks for all you do, and have a great day!!!
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          1669. Synology is dead to me. I replaced my 920+ and relegated it to a backup system until it dies and at work where we had 6 1820+ systems that we had already started migrating off of before this latest BS they announced. Outdated / limited hardware, removing features from software, and competitors catching up and surpassing them on the hardware side while options like TrueNAS, UNraid, and others are filling the gap on the software side without vendor lock in.

            The value proposition Synology once had been already trending down, with the new release it is gone.
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          1670. Really hope Synology watching your videos and reading comments. I wanted to upgrade to a 925+, and wanted to buy another unit for my parents house.
            Now i wont, and i will switch to ugreen or qnap.
            Hope you make a good amount on your rebranded drives synology.
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          1671. Synology is dead to me now. What folks should do — what I have done — is acquired a small Plus-series drive from the recent past that can run Active Backup for Business. Use that machine as an appliance for the sole purpose of network backup. Use larger devices from other vendors as the target of your backups and for all other purposes.
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          1672. All of this wouldn’t be an issue if Synology drives were readily available in the sizes in we want for a reasonable price, similar to the existing WD/Seagate offerings. But if I need to wait a week and pay anywhere between 10-50% more for essentially the same thing, then that’s what makes me extremely annoyed at this situation.

            IF you have a Synology system, maybe they should offer existing users a discount or something to buy Synology drives. They need to offer some incentive at least. However who knows how long that will last. Maybe a year down the road once we are locked into our 925+, they can decide at any point to significantly increase the price of the drives or stop selling certain sizes that meet our existing budget. Who knows.

            There are too many unknowns here and for that reason, it’s obvious we need to look elsewhere.
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          1674. If they planned the compatible list they would have at least some drives on it when announcing the units , they just wanted to wait if there would be a backlash. I skip synology for a while, will buy the unas and backup my old synology to that.
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          1675. I bought a Synology NAS last year. As long as they do not mess with being able to do the basics I will continue to use it until I need to upgrade. But, when I need to upgrade based upon what is being reported by nearly all, Synology will not be part of my next purchase. I think they have made it very clear that DIY is not their focus going forward. If the other manufactures go the same way there is always TruNAS.
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          1676. Dear Robbie, Thank you SOOOOO much. You’re the first to cover RAID FAILURE and REBUILD of Migrated systems [8:25 into your video: Test 8: RAID recovery fails with identical unverified HDD]. As soon as they announced they would allow MIGRATION, that INSTANTLY became the one CRITICAL QUESTION. You are the very first to answer. As a Mac and Synology consultant for 10+ years [and I PERSONALLY OWN 5 8 Bay Synology 18XX+ series servers]. This is the MOST IMPORTANT THING. And an ABSOLUTE DEAL BREAKER. Obviously NASs are about 2 things
            – PROTECTING your data from Drive Failure
            – Understanding that the drives in theses systems ABSOLUTELY [eventually] will fail
            – Allow ing you to RELACE Drives when they do fail.

            Since ALL my Synology servers [and ALL my clients] have AT LEAST 1 20 to 24 TB drive in EVERY unit they own, this is INFURIATING… and ABSOLUTELY UNACCEPTABLE. Either Synology has to:
            – STOP ALLOWING MIGRATION
            – Allow Migration and Replacement with UNVERIFIED DRIVE
            – SHIP reasonable price “PLUS” [NOT Enterprise] 18, 20 and 24 TB drives.

            They HAVE to comply with the above, I NEVER get mad, I’m a 1984 Mac Consultant who smiles and laughs all the time. I’m a professional poet & beer vlogger.. I do NOT get angry.. almost NEVER. I am ABSOLUTELY FURIOUS and this thing you have discovered of NOT ALLOW FOR a RAID to be REPAIRED when a drive fails.

            Thanks for discovering this.

            – Eric ZORK Alan & Sweetie [ ????Professional????Poets & Bed ???? & Beer???? Vloggers ]
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          1677. Well, if you’re a home user especially, why even try and deal with all the verified current and future compatibility issues that may come up? There are just too many other options available to keep jumping through the Synology hoops, and they are better and usually cheaper. For the home and small business user, look elsewhere, which is jus what Synology wants those users to do anyway.
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          1679. all this because they don’t care about their core base and want to focus more on enterprise. when I don’t see why any enterprise would choose them over a JBOD + controller
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          1680. when you got your glasses on your head, we know you been busy. Seriously though, thanks for reaching out on Reddit and confirming your strategy and taking on feedback for additional tests. All of this is incredible. And some of folks learned what BOSH means.
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          1683. something important: the “unverified” status will override drives that have isues too, so if a disk is in critical status it will say “unverified” instead, very hard to actually know which drive it is, only indicator is the orange light, since the usual “disk critical” popup also didnt show for me.
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          1684. Someone was obviously bored up at $ynology HQ and thought, “how do we get the new rigs out there but pay less for advertising”
            I bet you they switch back to how it was up to a point.
            Tenner says they do????

            But even without all that. Why would you go from a 920 or 923 with all the perks that come with them?????
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          1685. I am happy to say that late last year (having got fed up of waiting for a newer version) I purchased a DS1522+ and migrated the 6tb drives from my aging DS1415. No problem . I added a 16tb Ironwolf & then have since replaced 2 of the drives with 16tb Ironwolf, all no problem. Had I hung on for a 5 bay 2025 model I’d clearly be stuck with no choice but Synology drives. I’ve always used Ironwolf or Toshiba NAS srives and never had an issue.
            The cyncic in me says that Synolgy want all my money not sust some of it ????
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          1686. Instead of all this work, why you just don´t ask, you still trust Synology? That is the main issue because all of this can change at short notice dependent on theirs greediness mode.
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          1691. You haven’t been able to mix HDD and SSD in a pool for a long time now. My guess is the unsupported SSD thing will change when the new slim model comes out.
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          1692. HAHAHA you can not repair your migrated raid pool after a disk failuare? That’s the final nail on the coffin. Bye bye $ynology. LOL.
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          1693. Worth noting too that RAID recovery would be impossible if you’re migrating say 24TB drives of which Synology doesn’t have such higher capacities. I’d be very interested to see how they might reply to this
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          1696. I’ve actually installed some high end rackable synology NASes which already have drive verification and it’s basically a text files with a list of serial/model numbers. The third party drives work fine for storage but don’t show any smart and the NAS complains about them all the time. BUT you can go and modify the file in SSH and add your drives’ desrciptors to it and suddenly you have access to everything and the alerts stop.
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          1698. So I can tell you with 100% assurance that I will not be buying any additional Synology products and with 100% certainty now already have to consider already a non Synology backup strategy and also already looking at moving out of the Synology eco-system. Congratulations Synology for isolating yet another customer.
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          1699. Shareholder interests are always the highest priority and more recently have gotten to the extreme in profit over product decision making. There are far too many acceptable NAS options now to put up with Synology’s crap. I’m more intimidated by by shifting away from Plex than I am shifting from Synology. But I’m fed up with both.
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          1701. I guess I can live with, maybe not thrilled, but understand at some level, much of what Synology says–I just wished they’d partnered with somebody who didn’t make crap hard drives. I.e., not Toshiba. My 218+ with 2x HGST Deskstar NAS 3.5″ 8TB drives has hummed happily since October of 2017.

            It’s not clear why, say, WD, would go to any expense to get their drives on Synology’s list. Nor why Synology would go to any expense to add any drives besides those they get a profit from onto their list either.

            I’d bet SMR drives are why Synology’s failure and support stats are what they suggest.
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          1702. This will become really interesting when the first YouTuber buys a few of the ‘Synology drives’, tears them down, confirms that they are bog-standard Seagate drives, and exposes the real reason for this policy, and that’s a markup of expected 30% for no delivered value whatsoever. 16:25 exactly, show me the data!
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          1709. This is nothing but a big margin lift planned by Synology. We will see wheter or not this will work out in the end as end users should have become alerted even prior to the market entry of the first 2025 product.
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          1711. I understand and appreciate that you’re trying to take a “facts only” position for the purpose of this video. Having said that, absolutely everyone understands what Synology’s real plan is here, and giving them “the benefit of the doubt” is denying obvious reality.
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          1712. At this moment it looks like a money grab by Synology. How can they say that a non-Synology drive that has run 24x7x365 with zero issues for years in a plus series device is suddenly inferior and not good enough? How dare they.

            Asustor is probably my next purchase. After that my DS923+ will be for sale.
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          1713. ok, nice lying from those crooks to force their own products on us. that’s why you will never ever see any data. hope they get the worst product launch in their history. it is such a shame how incapable monkeys on the top can destroy a good brand.
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          1714. I would be 100% okay if Synology put a big WARNING that only their drives are compatible, and if you install unverified 3rd party you get ZERO support. Fine, self support on reddit it is… I can live with that and decide if I want to “risk” a non-certified drive or live with result (especially since crowd knowledge of good/bad drives will happen). Their non-enterprise drives are reasonably priced, but lacking in capacity of some of the larger drives. Depending on my pool I might be fine just going full synology to avoid a warning. But if I’m willing to take the risk because my needs exceed their capacity I want that option. I paid for the hardware, and I should be able to take the risks. So NO, as this is full lock in, I’m going to pass on their system, and I will stop recommending them to others.
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          1715. So they are saying i can’t use a Seagate IronWolf Pro, which is used in NAS Systems by the hundertousands all over the world without issues…. because it’s supposedly problematic….. WTF is there to validate….
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          1717. Hi sorry if this is the wrong place to ask . I have a pc with 2x 4tb hard drives in and I stream my films from it to my tv. Is. Ugreen better for this I want something that I can connect straight to the tv by hdmi 2 or hdmi 2.1 thanks for your time
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          1718. I think the largest problem is that the sellers don’t inform buyers of this “Feature”. Looked the DiskStation DS1823xs+ up with 5 different sellers, none of the sellers mentioned anything about drive compatibility.
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          1720. I bought a new DS220+ a few years ago and I found the very steep learning curve and dwindling feature set a journey that I would not recommend going through again. Having said that, I don’t know that any other NAS brand is any more end home user friendly so perhaps Synology ma be the best of a bad bunch? By end user friendly I mean someone like me who doesn’t want to have to learn about certificates, a plethora of intricate settings which mean nothing to me, and more. A GUI would be appreciated by folks like myself who just want a simple set up NAS. If there’s one out there it may well be my next brand.
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          1722. Cory Doctorow needs more praise for coining the term enshitification. Synology is officially headed for the wastebin. I am heavily invested in the Synology ecosystem (for a home user). No more. I’m not buying anything from that company ever again.
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          1723. The prices (brand new and lowest I could find with some quick searching) of 20TB drives (the largest capacity Synology offers currently) in Canada are:

            Synology branded – $1097.99
            Seagate X20 & X24 – $549.99
            Seagate Ironwolf Pro – $579.99
            Western Digital Red Pro & Gold $599.99
            Toshiba N300 Pro – $549.99

            That’s insane, get bent Synology.
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          1724. I think you’ve glossed over the biggest problem with this new policy. If Synology-branded hard drives offered the same capacity at the same price as equivalent third-party drives, few would have a problem. The reality is that in the US you pay as much for a Synology consumer-grade Plus drive as you do for a Western Digital or Seagate enterprise drive. That makes this whole thing little more than a cash grab in my mind – even if the claimed reliability benefits are even partially true.
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          1725. after a synology update last night, my synology stopped recognizing a 28tb exos that i had in my shr array, and stopped recognizing the nvme cache drives i had in my system – borked – confirmed the drive still works with my pc, going to build a custom nas now.
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          1726. Another area where the DS925+ is a downgrade from the DS923+ is the change from 10Gbe network option down to 2.5Gbe ports. I run 10Gbe switches with option of 1Gbe ports but no support for 2.5Gbe. Means the next replacement NAS cannot be Synology.

            I must admit I have not checked for a drive cache calculator. That used to be a nightmare when you attempted to cache large drive e.g. greater than 10T Bytes.
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          1727. I never had any problems with Synology before. My drives (and none of them are on the compatibility list) all still work and the only reason for buying a new Synology was because the old one is filled with data and I need more storage.
            Ans yes: none of my drives are on the compatibility list, they are NAS rated seagate of WD drives but when Synology shows the -RL11C variant of a drive, I can buy different version of that drive locally but never the one that ends in -RL11C…
            I guess my new NAS will no longer be a Synology one
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          1729. I’m so disgusted at Synology now that I am selling my NAS (even though it works fine) and replacing it with competition. This hard drive lock out is just the beginning. Next thing on their agenda will be a mandatory sign-in to your account so that you can only access your NAS via their servers and a subdomain (and inability to use tailscale or whatever). Gradually they will lock you into their ecosystem entirely, all in the name of “security” and “performance”. That’s how it goes eventually, just like in politics. These companies all eventually start doing this lock out crap (look at recent decision by Bambu 3D printers for example and all the angry customers). Always have to go with open source, even if it means more hassle setting up things, but it’s worth it in the long run. Always research company philosophy before buying, who is running it, what their long term goals are, etc. Sayonara Synology.
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          1730. I’ve been installing Synology systems including their routers for over the past 10 years. I have certain brands of hard drives I’ve used for years and never had issues until having to replace or migrate when needed.

            I happen to use Seagate ironwolf drives for my personal Nas nice to know at least that my old Synology will not be affected by this.

            They should have offered an Enterprise side of things at their higher level product but they’re but they’re prosumers should not have been affected by this at all. This is pure stupidity on their marketing and I will not buy Synology products ever again including their non-affected currently products because they’re obviously heading towards some silly subscription model. This is obviously the first step testing the market.

            To think I used to dabble with nas for free free Nas and many others just to make my own Nas systems in the past personality did provide a very robust path what flexibility to use your own drives with a full feature set.

            I will officially say goodbye to Synology unless they reverse course on this but then again the way some of these tech companies are they love to bait and switch and lie or mislead.

            I’m definitely considering going back to custom making my own Nas and even for my customers as well.

            Goodbye Synology we are now officially divorced and can no longer support your company in any way shape or form and will do my due diligence to tell people to totally avoid this nothing but a cash grab to oversell you overprice you hard drives that are no different just rebranded that is all.
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          1731. I found a potentially killer app for AI: Come up with comedic acronyms for corporate BS. Behold:
            S.Y.N.O.L.O.G.Y. – “Sorry, You’re Not Owners, Lock-On Guarantees Yield”.
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          1732. One thing that needs to be confirmed is if I migtate the WD drives from my 418play to a 2025 plus model (which they indicate is doable), and then one of those drives fails, will I be able replace it with the same model WD (i.e. under warranty) or will DSM refuse it?

            These are prosumer/small business NASes at best. I’m more concerned about them only having a single power supply than drive failures (coz backups, right?). A big part of the appeal of these devices is that you could chuck pretty much any drives in them to meet your budget. This enterprise-type drive lock-in nonsense IS 100% gouging. Enterprises aren’t using these models for anything even vaguely critical.
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          1735. I suspect the decision by Western Digital to sell SMR drives as WD Red drives caused a REAL increase in support cases to Synology support. That’s likely where the statistics come from.

            Synology isn’t keeping their new support policy a secret. They aren’t making it retroactive. Major enterprise storage vendors (including Synology) have identical policies for enterprise systems. Synology has apparently decided that “normal” home users that are likely to install shucked or desktop drives are no longer their target audience.

            Vote with your wallet. This is just making a mountain out of a mole hill. I own 3 Synology systems, but I won’t be purchasing new ones. UGreen makes some great systems for cheap (I also purchased their 6 bay on their Kickstart price). Lots of vendors want your business. Synology has decided they no longer want to support the “wild west” of hard drives. That’s their right. People wanting the EU to ban rebadging drives are just divorced from reality.
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          1736. It’s crazy nobody came in to replace Drobo.

            Sure they were slow but they made it so easy to just hot swap any drive to a bigger drive.

            All I want is a couple 8 bays that can plug into a Mac mini or a switch that can use any drive so I can buy what I need and get drive after a price drop or a sale.
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          1737. The issue isn’t that their drives are encouraged for ‘better reliability and easier diagnostic’ reasons, it’s that the third party drives are soft-locked out of features that are expected in a NAS. So drive health stats are only a feature if you buy Synology drives. F off Synology.

            Edit: There’s also no practical reasoning why a handful of third party haven’t been tested either. They just want us to buy theirs are couldn’t come up with competitive advantages to buy theirs so made everyone else’s worse. Scum move.
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          1741. Here is the thing. I work at a business that provides enterprise class appliances. I fully get why Synology is doing this as fewer variety = easier support. Not all hard drives are created equal. You use the lower end consumer based junk and there are a number of differences between the firmware to the controller behavior. So yeah I get it. However, in today’s world, consumers are rightly pissed with businesses in general trying to nickel and dime everyone to the edge of what consumers can tolerate. So it is completely understandable why people are freaking out as this can be seen as a cash grab lockin. In any case I’m done with any of these AIO systems as I was burnt by QNAP when my motherboard died after only 4 years of owning a $3000 NAS. In that time they discontinued the model. And didn’t have parts to repair even after EOL. Meaning to get my data off the system (I could recover about 80% of the data from backups) I ended up spending $2300 for a new NAS. From here on out I’m BYOing it so if a motherboard dies, I drive down to Microcenter and pick up a new one for a fraction of the cost of a new NAS. Never again
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          1744. Own two synology NAS units and I’ll carry on using them but I’ll never buy another. First removing white a few features and now this. Even if they end up doing a complete 180 (which I doubt), there’s 0% chance I’ll buy anything from them ever again.
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          1746. I own three Plus-models (oldest is the 1618+) and am the “familiy admin”. If they are going through with this bs, those are my last ones and the last ones I will ever suggest or administrate. Not even the 20TB IronWolf Pro and higher are in any of my compatibility lists.
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          1747. So a Synology M.2 2280 NVMe SSD SNV3410 800GB is £385 in UK. Wow, that’s expensive! These are rebranded Toshiba or Seagate drives with modified firmware and with dreaded DRM added. A few people have had these die already.
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          1749. I don’t care what Synology do with their future products, there are plenty of alternatives out there. Let’s hope they aren’t stupid enough to brick older devices. That won’t end well for them.
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          1750. I don’t think there’s any reason defending this behavior. People will simply switch to other brands and abandon those who rip them off, like Synology tries to do here. There would be an argument if Synology produced their own drives but the only thing they’re offering are rebranded drives for a higher price.
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          1751. I live in australia and a bit fund strapped, but was thinking of getting the 925+ so we can see just what the heck it can do without synology drives. Should setup a go fundme to purchase the 925+ with some 8tb wd/seagate drives to see what we can do? How do you even do fundraising? Go Fund Me? Indigogo? most of those platforms are for scammers and this is a genuine question so we can get to the truth before we abandon a sinking ship!

            Update: Looks like 1×925+ and 2xWD WD80EFPX 8TB Red Plus 3.5″ 5640RPM SATA3 NAS Hard Drive and 2x Seagate ST8000VN004 8TB IronWolf 3.5″ SATA3 NAS Hard Drive runs around $2400AUD from MWAVE. Only distributor I could see selling 925+ at a competitive price
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          1753. A class action needs to be brought against Synology. Customers bought these systems on Synology’s word—that they were fit for a particular purpose, that there were third-party drives that were compatible and explicitly listed as such. With this rug pull, they have fraudulently misrepresented their products to their customers with a bogus compatibility list they had no intention of honouring. They are effectively implementing software-induced obsolescence under the guise of “system integrity” and “reliability.”

            This is not just an utter betrayal of trust—it’s a textbook bait-and-switch. Synology sold NAS systems promising flexibility and interoperability with widely-used third-party drives. Customers made purchasing decisions based on those claims. Now, through firmware updates and policy reversal, they’ve effectively revoked support for those same drives, stripping users of key functionalities like storage pooling, drive health monitoring, and lifespan analysis—unless, of course, you buy their marked-up, rebranded hard drives. Drives which, in many cases, are just Toshiba internals with a different sticker and firmware, although they claim that these drives are rigorously tested, consumers have no visibility on that process, so we should just take their word for it, their word that so far has been lies and manipulation, they might as well re-brand themselves to a sticker company since they are just plastering their brands on Toshiba Hard Disks .

            This move is not just unethical—it’s legally questionable. By disabling expected core features after purchase, Synology has breached the implied warranty of merchantability and fitness for a particular purpose. When consumers buy a NAS system based on a published compatibility list, that list forms part of the product’s value and functionality. Retroactively invalidating it effectively renders the product unfit for the use it was purchased for. That’s a breach of contract, plain and simple.

            What’s worse, they’ve pushed these changes through under the radar. Users report installing firmware labeled as “DSM 6.2” only to find DSM 7.2 stealth-installed, complete with the new limitations. No warnings. No opt-ins. Just a unilateral, forced shift to a closed ecosystem. This is deceptive, predatory behaivour, and it may also amount to a violation of consumer protection laws in multiple jurisdictions, including the U.S., EU, and Canada.

            To be clear: Synology has intentionally devalued their customers’ hardware post-sale in order to funnel them into a locked-in, proprietary ecosystem. It is an act of unjust enrichment—one that needs to have legal consequences. Their actions not only diminish the resale value of older units, but they also coerce consumers into purchasing overpriced Synology-branded components simply to retain functionality they already paid for.

            This is about more than NAS drives. This is about a company asserting that it can change the rules after the fact, undermining your ownership, your purchase, and your rights as a consumer. We cannot allow this to stand.

            A class action is not only justified—it is necessary. Synology must be held accountable for this deliberate, anti-consumer manipulation. There needs to be a precedent set and a warning to all manufacturers: you cannot redefine the terms of sale after the sale. You cannot steal value from your customers and hide behind firmware. You cannot gaslight a user base into silence while you rewrite the fundamentals of product ownership.

            This is not reliability. This is abuse. And it’s time the courts stepped in.

            More than Just NAS! It’s now fraud! Two in one bargain!
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          1754. This was why I migrated from WD to Asustor. I know that the MyCloud series doesn’t feature very highly among followers of this channel but they essentially did the same thing a number of years ago.

            There is a comparatively short list of non-WD drives that are said to work with WD enclosures but availability is a limiting factor.

            Ironically, it might have been that move that cost them a place in this market. These kinds of monopolistic tactics rarely pay long-term dividends. The market just migrates to other, less predatory brands.
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          1755. We are all understand company needs for profit, that’s not the problem, having more “security” and “stability” is also good and understandable, the problem is that all Synology fans feel BETRAYED, that is the most important asset for a company, when you lost trust, there’s no comeback, they choose their profit over their customers
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          1758. The lock in is going to push labers and folks that care about to put for example, 5 WD red 12TB in their Synology. That will save them 500-600 euros in regards to use Synologys own Toshiba drives. After my 1522+ is done, i will get something else, like Unifi:s NAS. Synology is doing all the wrong things right now. It all started with videostation and the codec:s impacting surveillance station. That’s to bad.

            I know something that will never change. That is Rob:s goldy watch ????
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          1761. While there are plenty of alternatives when it comes to raw storage, replacing Synology Drive, hyperbackup, active backup for business, cloud sync, and backup for 365/google has its own costs in setup and management time or licensing.
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          1763. That’s awesome! It’s going to force me to build my own—TrueNAS SCALE, here I come! They just keep taking away video station is gone I can’t pay for the h265 license within it it should be progressing not regressing.
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          1764. Simple question: what feature does the DS925+ have compared to the DS923+ that makes it so much more desirable ? Because honestly, my DS918+ is very much sufficient in most cases. I’m not transcoding videos all the time and also a 10 Gbps port is much more a nice to have feature than a required one, because I would need to update all the rest of my home network to profit from it.
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          1765. You make it sound like more messaging benefits them. It sounds like confusion may be to their advantage. This is them circling the drain like HP printers and their liquid-gold ink.
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          1766. Thanks for this. I was waiting to see what Synology would say about this stuff. All I had up till now was just rumors. I’m in no rush at this time to replace my DS1817+. So, I’ll see how honest they are with the statement about adding 3rd-party HDDs to their official HCL. I am very skeptical though, and have already queued up an equivalent QNAP upgrade when the time comes. One could say too that if this was not simply “drive locking” then Synology would have probably already provided the data to back up their statistical claims. Yeah … I’m very skeptical. Seen too many businesses pull this type of thing, using similar claims, and none of them ever provide any data to support their claims. Here’s a few examples:

            Apple: Resisted 3rd-party repairs, throttled iPhone performance to preserve battery life without clearly communicating … only acknowledged after they were caught in the act.

            HP: Printer ink. FW updates routinely disable 3rd-party ink cartridges. Marketed as QA measure (like Synology is doing), but no public data released backs up the stated failure rates of 3rd-party ink.

            Dell: Server and workstation components often require Dell-branded HDDs, RAM, and power supplies. BIOS-level warnings or flat out refusal to boot if 3rd-party parts detected. Claimed it’s about “validated reliability” but without transparent metrics.

            Cisco: SFP/SFP+ modules are disabled or warning presented if they are non-Cisco branded. Argues about QA and compatibility, but again … no public failure stats of 3rd-party products.

            Sony (PlayStation): Locked PS3 and PS4 down hard. Removed Linux support mid-cycle, blocked 3rd-party accessories with FW updates. No data ever provided about why 3rd-party gear posed a problem.

            John Deere: Agri equipment -> implements software locks to prevent self-repair or 3rd-party app usage. Publicly claimed it was for safety and reliability, but offered no concrete data on part failure or repair quality.

            Samsung: Smart TVs and SSDs: Occasionally locks features behind specific drive models (eg: in SSD firmware/TV FW updates). Promotes them as “optimized” but without side-by-side transparent performance metrics.

            Bose: Pushed FW updates that removed or degraded features (ANC, EQ control) from older products. Blamed user experience “optimization” … again, with no data shared.

            So, yeah, I’m not expecting any data to be publicly shared by Synology that would support their claims. At the end of the day, they’ve chosen their stance, and it’s up to consumers like me to decide whether “enough is enough”.
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          1767. I’ve owned two Synology Plus series NAS units. The first went for warranty repair then failed out of warranty, and I replaced it to reuse my SHR array. My drives have outlasted one NAS and are now in the second. I’m looking to move away from SHR to avoid being locked into Synology, as I don’t want to be forced to buy another when this one eventually fails. Even though it’s working now, I need to plan for future failure. If I need to migrate my files to a more standard RAID, I might as well switch to something like a QNAP.
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          1769. Good call on show us the statistics. I mean if its 1 drive in every 1000 failure rate then these percentages they quote mean nothing. because its percent of the failures i.e 1 not the 1000 drives.
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          1770. I have a DS918+ system that has become more and more abstract after the update. That is, you need to apply a patch for the external 2.5G network card, a patch for the video station, a patch for H.265 encoding, a patch for external M.2 storage, and a patch for the automatic renewal of the https certificate ACME. If you want to use a camera, you have to apply another patch, and you have to apply it again after each upgrade. Can you count how many patch scripts need to be run for each system update? And this will greatly reduce the stability of the system. The DSM web page is very easy to crash when the network cannot connect to their qc server, and the DS file cannot be accessed. Do you still have to restart the host? The most abstract thing is that from time to time, qc requires you to upload the video of the machine. You have to write a note and put a clock on the mobile phone web page to prove that your machine is yours. I have uploaded it two or three times. This is really no different from a hacked one. Limiting the use of hard disks is an even more stupid decision. Migrating from older models means that users can simply bypass this restriction by using third-party software to write hard disk partition tables and systems, but if users know these complex command line operations, why do they need to spend a high price to buy official equipment? It would be easier to install DSM or even other operating systems directly on obsolete computers!
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          1771. They could have gotten away with it if this gen of boxes came with a significant increase in network and CPU capabilities and like a 5 years warranty on both hardware and disks combos but not while still recycling the same 10 yo sht bottom of the trash parts bin hardware at the same time.
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          1772. There’s just too many issues with this kind of lock out (and I am being locked out of buying drives I want, not locked into theirs). What if there’s a manufacturing issue with a batch of their drives? What if someone buys a huge portion of stock and we have to pay scalpers prices? What if THEY suddenly decide our prices are just 30% more than better known manufacturers? Supply chain issues could stop us having any drives at all. Where is my CHOICE?

            Actually, I do have a choice, and that’s not to buy Synology at all.
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          1774. As a business user I understand this strategy. If I buy a new NAS for my company, I want reliability. And if that reliability costs me 50% more for each (already inexpensive) HDD, I don’t care a bit. I want reliability. The moment I spend two hours on troubleshooting a problem caused by a third party HDD, I am losing way more money that what I spend extra for Synology approved/branded drives.
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          1776. Just accept Synology desire to go bankrupt and stop buying. Once it goes bankrupt the other NAS manufacturers will receive a clear message not to follow such a stupid plan.
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          1784. Compaq use to issue the same type of statement regarding equipment that could be installed in their PCs and servers in the 80’s and 90’s – other businesses like ALR, AST, Intel, HP and many others just set their prices below Compaq’s and the rest is history. All Compaq did was to provide guaranteed operational margins for the other vendors.
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          1785. DS1815+ owner. Been waiting and waiting for the new DS18XX+.
            Been disappointed in the hardware, but the couple of apps in there catalog (Hyper Backup, Active Backup For Business, Active Backup For Microsoft 365, PLEX) but the hardware is under powered.

            Now with this HDD BS, I am looking at UGreen more than ever.
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          1786. And THIS is why I bought an 1821+ I’m so glad I saved the money and preserved my freedom of choice. What’s worse is the drives aren’t even true proprietary drives. They are just white labelled drives from the brands you already use but at a more expensive price, just like their NIC cards and NVME sticks. Totally a ripoff.
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          1787. Synology are seeing all the new competitors in the market (UGreen, UniFi, etc) and going, how can we reduce our market share and help these guys out. It’s a slippery slope, they may add third-party drives “later” but it’s obvious they want to move all there solutions to Synology only drives eventually, might not be this year, might not be next, but it will happen eventually and we all know it.
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          1789. With PLEX as my main usage for my DS1019+. I am asking is there away to change my storage over to a qnap whilst using my 10 tb drives from the Synology ?
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          1795. If the synology drives were the same price or cheaper than other brands and were readily available then it probably wouldn’t even be an issue, but they are none of those things.
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          1796. I don’t understand what the fuss is about when you can always build your own NAS, just like how you can build your own PC instead of buying prebuilts.

            This isn’t like the laptop market where basically your only options are buying prebuilt or refurbished, since no one really sells individual laptop parts like the chassis on its own. You have a ton of freedom when it comes to NASes.
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          1800. The fact that Synology does not disclose critical information that substantiates their reliability claims sends a signal in itself. Confusion can be a deliberate tactic. Indeed, very often silence speaks much louder than words.
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          1801. Synology no longer wants you as customers. They only want companies that spend as much as they want on devices and maintenance anyway and are impressed by all this phrase-mongering on the homepage. The hardware is outdated: The fans are loud, the processors are weak, and they still haven’t managed to integrate an uninterruptible power supply for private users. Every laptop, no matter how cheap, has better features.
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          1802. Can someone explain to me if this will happen with this setup? I currently have a 918+ running DSM 7.1 with Seagate 8TB Ironwolf drives. If I buy a new 1825+ when released and stick those drives in and then expand the unit out to have 8, 8TB drives in it all seagate iron wolf drives because I am moving the drives from one machine to another then those drives are not compatible to that unit? or will it be tied to software or is it in the firmware ie bios etc? Cheers
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          1804. No way Synology. They’ve embraced the dark side of enterprise storage lock-in. Who needs those pesky home office/SMB customers who want flexible and cost effective choices at the expense of our bottom line? Reminds me of Broadcom’s purchase of VMware.
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          1805. I have been a Synology user for about 15 years now. I will not purchase another Synology device if I am not able to use regular HDDs. Nor will I be able to recommend them to small businesses either.
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          1806. Can’t wait to see a business purchase their products and drives and then when a disk fails find that the time to replace the drive will be weeks because they have to purchase a drive from Synology themselves and have it shipped out vs going to a local store and purchasing another drive. I’m sure their customers will be thrilled!
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          1809. 19:16 I’m sorry, but this is not correct. The largest complaint isn’t that the messaging is “garbled”. The messaging is pretty clear. They are locking these down to Synology-labeled drives only. They literally said that exactly in their statement. The largest complaint that people are saying is that that sucks and is very anti-consumer. You are giving them a lot of benefit of the doubt on this point, as well as the “let’s wait and see once it releases wider.” Why wait? It is released already, and this is the state of it. Their promises of “future compatibility validation for 3rd parties” aren’t worth the bits that they were written with. It is vapor until they prove it with an actual list actually being out on actual machines, and if it were important to them to do so, they would have prepared ahead of time so that it _was_ ready for the release of these new systems.

            I don’t mind the impulse to avoid jumping on bandwagons and to take the news with a more critical, measured eye, but your conclusions here are pretty divergent from what I would expect a reasonable person to come to.
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          1812. Completely locking out drives that are not on white list are unacceptable, especialy with specific firmware.
            Drive models are often getting replacced by vendors by never models or their revisions and its absolutely impossible to get ones with specific firmware.

            For me hard locking on anything is 100% unacceptable so for me Synology is on black list from now on.
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          1813. My device, my choice what to do with it. If I want to use the cheapest, most unreliable HDDs in it it’s my choice and I have to bear the risks. The manufacturer can’t dictate which drives I’m allowed to use for a product I own privately. If these were enterprise models with dedicated support/warranty it would make sense but not for consumer products. If they force consumers to use only their certified drives they need to be liable if a drive fails as they’ve certified the drive for longevity/reliability.
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          1814. Welp, I’m gonna keep my 1522+ for along time then!! Seagate EXOS 16/18 drives are VERY highly regarded in the data industry, and that’s why I run them. I would be furious if I was REQUIRED to purchase the Synology branded drives, an inferior drive at a much higher price, no thanks.. And, 55.7% of all statistics are made up on the spot 😀
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          1817. I bet they will back down on this, I think they already mentioned they will make a list of drives that are allowed. (to clarify I mean non-SYNOLOGY drives)
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          1820. Biggest load of absolute marketing and PR bullshit ever. I won’t be using Synology products going forward, plenty of other offerings available that don’t put artificial and unnecessary restrictions on usage. Well don’t Synology, I hope your shareholders are pleased with this plan to alienate your now former customers ????????‍♂️
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          1824. I have been and the emphasis here is on been a customer or user of Synology products for many years now.
            I once had problems with a DS1515+ with disks from WD that were not on the compatibility list.
            This was due to the batch of disks. It wouldn’t have made any difference if they had been on the list.
            Then I once had an NVME SSD fail. It wasn’t on the list either. But it also failed completely, so
            the list wouldn’t have made any difference here either.

            For years it has been annoying that you couldn’t transfer the warranty to the new owner if you sold it.
            I got stupid answers from Synology, such as that it could not be guaranteed that the device had been properly packaged,
            when it was sent to the new owner.
            Oh, that’s why the electrolytic capacitor in the power supply burst months later, because the box, which was the original packaging, was not ok……
            Then there were the various annoyances of the customers: volumes only with NVME SSDs, which are on the list,
            the annoying message regarding incompatible drives and so on.
            Now the final bully of the customers, with this ridiculous “only our drives” nonsense.
            As if the customer couldn’t have been given a choice. Support for drive problems when it’s our disks, none when they’re not ours.
            Simply confirm with a check mark when setting up the pool.
            Hey Synology, thanks for making my decision to switch to another brand easier.
            In any case, I’ll vote with my wallet and avoid you in the future.
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          1825. I have been and the emphasis here is on been a customer or user of Synology products for many years now.
            I once had problems with a DS1515+ with disks from WD that were not on the compatibility list.
            This was due to the batch of disks. It wouldn’t have made any difference if they had been on the list.
            Then I once had an NVME SSD fail. It wasn’t on the list either. But it also failed completely, so
            the list wouldn’t have made any difference here either.

            For years it has been annoying that you couldn’t transfer the warranty to the new owner if you sold it.
            I got stupid answers from Synology, such as that it could not be guaranteed that the device had been properly packaged,
            when it was sent to the new owner.
            Oh, that’s why the electrolytic capacitor in the power supply burst months later, because the box, which was the original packaging, was not ok……
            Then there were the various annoyances of the customers: volumes only with NVME SSDs, which are on the list,
            the annoying message regarding incompatible drives and so on.
            Now the final bully of the customers, with this ridiculous “only our drives” nonsense.
            As if the customer couldn’t have been given a choice. Support for drive problems when it’s our disks, none when they’re not ours.
            Simply confirm with a check mark when setting up the pool.
            Hey Synology, thanks for making my decision to switch to another brand easier.
            In any case, I’ll vote with my wallet and avoid you in the future.
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          1826. Weird they won’t validate the original 3rd party drives that their own brand drives are re-badged from… almost like they want you to ONLY buy THEIR drives.
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          1828. I currently operate about 30 NAS from Synology of the lower product line. (Only 3 Plus series). Except for the Plus series, they are not production storage, but only for storing backups of stations/servers, etc. … The ecosystem suits me and in my case vendor lock is completely irrelevant. I use the same device for 8-10 years before I replace it, so the costs are not important to me. And since it is one of the backups, I do not need 24/7 production reliability. However, I do not welcome the step from Synology and their justification is weak. The competition is at the same price level for my cases +/- and a custom solution TrueNas and the like is out of the question.
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          1832. I’m a little conflicted.
            I manage just shy of 30 Synology NAS.
            I’m now investigating other options for clients – but at them moment, I don’t have a valid replacement that has something as good as Active Insight, replication and more importantly Synology Drive (basically on-demand sync using Apple’s FileProvider API)
            A large portion of my clients are mixed onsite/WFH.
            VPN/tailscale doesn’t cut it for remote access with design tools – I do need a sync on demand client
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          1833. Ah yes, ‘Competitively priced’ sure Synology, thats why your HAT5300 4TB is $451NZD and an EXOS 7E8 drive is $468… oh, that EXOS drive is 8TB…. much better, EXOS 7E8 4TB for huh… $310 or an Iron Wolf for $191 — I could even get a Red Plus 10TB for $474 and I’d far sooner spend an extra $23 to get 2.5x the storage.

            Very competitive… if you’re blind and numerically challanged!
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          1834. I have owned two Synology devices 920+ and currently a 923+. I will not be buying another now that they are locking their platform down. It’s Unraid for me from this point on. This is nothing but a shameless money grab.
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          1835. I wanted to buy the 625 slim as I have 5x1TB SATA WD Red SSDs, but if they only support their enterprise SATA SSDs, there is no way I am going to buy one. I want to move over to pure nvme flash storage in the future anyway, so my 423+ might be my last Synology.
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          1836. I am on my third Synoloy NAS, and it will surely be my last. I was already sick of overpaying for ancient hardware, so this ridiculous price gouging on drives is the last straw. What an absolutely stupid move…
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          1838. The “40% less storage issues”, even if real and whatever it means, still applies to ALL supported drives not to Synology-branded drives. So Synology already has a list of verified drives which it recommends and supports, but somehow this list is magically not applicable to new models.

            They can’t even say there’s a new compatibility situation because it’s the same AMD hardware as before. Not that compatibility issues between SATA drives and SATA controllers was a thing ever.
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          1839. Synology have a very shallow moat around their business, which is DSM. Once a cheap or open source version of solid alternatives to some of their apps appear Ill have no reason at all to keep buying their hardware.
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          1841. Maybe someone can hack this new system with other or cracking DSM so it can bypass this limitation? I have to admit Synology hardware is quite good, no problem so far.
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          1842. Glad I pulled the trigger on a UGreen 4800 plus with 3 16TB Ironwolf Pro drives last month instead of continuing to wait on the new Synology systems!
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          1843. Synology is going to die. They’re going to die like the American Democratic party because they cannot read the room. Americans are going to buy American rather than being mandated to figure out which HDD they need to buy to support yet another Chinese business that is struggling to stay relevant. The reality is they are moving manufacturing back to America along with the fact that up to 80% of factories in China, in any business, are experiencing MASSIVE amounts of expected orders that will simply not happen. Enterprise systems and those system engineering pathways will not return to a standard in the long run that allows Synology to continue down the path of controlling a market they already lost to their own Chinese competitors that were already pivoting to use new reliable media that is more reliable and less problematic (in perception if nothing else) that the hundreds of companies that xAI alone is financing to correct the global market toward an American market. There could be a revolution in China tomorrow and this trend will not stop. No one is going to pay for foreign enterprise systems if an American alternative presents. Synology has probably invested heavily and will ride this river out to it’s end. They should pivot to partnering with an American manufacturer and offer as many HDD alternatives and other storage strategies just as fast as they possibly can. The Chinese NAS companies that will survive are probably the first to partner manufacturing in the physical CONUS landmass. They’ll make secret deals outside of political channels because they don’t want to be axed, as has been the case in the past. Personally, if I were in that position, and I were one of their engineers, I’d defect as soon as possible, and buy one of President Trump’s Gold cards and start a new storage company in the US.
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          1844. I have two older Synology NASs. I had been planning to replace with this long overdue lineup. First they are using old processors, now locking out drive options. I wasn’t going to even look at the competition. With these new developments, it is time for me to research other options, i doubt Synology will compare well.
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          1845. Note that when they say 7,000 hours of testing, they probably mean they tested ten drives for a month, not one drive for ten months.

            Meanwhile, it seems they’re implementing some kind of migration path for people who want to take their drives from old Synology systems and put them in the DS925+ . How long before someone writes a utility to format a drive so it looks like it’s been in a Synology system before? ????
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          1846. I have been waiting to see their 2025 lineup to replace my 214play. When the specs leaked and showed they would be selling outdated hardware, I started considering looking at other options. With this new policy, I will ONLY be looking at other options. They can run their business however they see fit. But, I am not paying $550 for rebranded $275 drives in perpetuity. Hard pass.
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          1849. Based on the trade deficit we will now chage our mind every 2 hours so our pre-informed friends can greatly benefit from the rapid changes. For now – Western Digital is out. I mean is in. I mean is out
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          1851. If Synology is going to a closed-in ecosystem with their own branded HDDs at premium prices, then if anything goes wrong with their NAS devices, then they need to send a Synology technician to my house and troubleshoot and fix anything that has gone wrong, free of charge for me of course ????. I didn’t realise that off-the-shelf, branded drives’ reliability has been giving Synology such sleepless nights when the problem is most likely not significant despite their statistics shown here in this video. Appliance model? They’re going to start making refrigerators now? Please !!!!!!
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          1852. Synology’s justification is made up BS. Bye, bye Synology. Bought two of your NASes but will from now on tell everyone to stay away from Synology.
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          1853. Been with Synology since 2011, 3 NAS’s, been a big fan but it’s the end of the road for me. Pulling a move like this in 2025 won’t end well for them, they act like they are the best and the only choice, they’re not and they’re not. Best thing that ever happened to the other brands!

            I imagine my 1621+ has another 5-10 years of life in it but my next NAS won’t wear the Synology brand. Easy decision.
            I’ll go a step further and predict Synology reverses course 6-12 months in when they see sales figures, by then it might be too late.
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          1854. Synology is so full of themselves. I would take any regular hard drive, let alone NAS level, over any of their NAS drives. Synology is prosumer at most not enterprise level. No more Synology for me.
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          1855. synology 923+ for $599 w/limitations or…. Jonsbo N3 with AM4 board and 5600gt with 32gb ram for about the same price and Zero limitations and truenas scale…hmmmm decisions….. Who’s going to even look at the 925+????
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          1857. I’m not fond of this approach and so I wont be purchasing another Synology NAS again (have been buying them for the last 15 years or so). I would rather build a small PC or go for another NAS manufacturer as it seems to be this not just about forcing customers to buy Synology-everything.
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          1859. They don’t make it clear on the purchase details page what happens if you don’t use a compatible hard drive. I guess there will be a lot of returns when people buy it and find out that they can’t use their hard drives.
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          1861. If they had included third party drives from the start I might have believed their PR and been OK with it. But they’re communication sucks. I’m not interested in paying a premium for Synology drives. My current NAS will probably be the last from them.
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          1863. I’m out — that was the last straw. I’ve been satisfied with Synology products so far, even though they weren’t exactly cheap and often used older hardware. But artificially limiting the choice of hard drives is just one step too far. There are other vendors out there, and I hope they seize the opportunity.
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          1864. Would this make companies that are thinking of using a NAS, go with something besides synology? That they can move there drive, that they already have from and old system?
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          1866. As a consultant for a number of small businesses, this is concerning.
            I have been able to sell Synology as a solution due to its reasonable price, support for server, VM and PC backups, cloud offering for offsite disaster recovery…..and the fact that virtually any NAS rated drive will work.

            If the newer versions are only going to support their proprietary drive offerings, tat removes the reasonable price and drive flexibility part of the value. That’s leaving me with the just the backup license and a paid cloud backup…..which can be applied to any hardware solution.
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          1867. *Shrug, then I’ll be pivoting to either QNAP or Ugreen for both myself and for my clients for the forseeable future. Pity, I’ve been using them for years.
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          1871. Ah come on. Those Synology drives are stock drives with changed manufacturer infos and a nice sticker. No way are they having own drives manufactured. They could have changes in the firmware besides manufacturer infos, but that would mean other drives could NEVER be certified for use. So the fact that even the original stock drives aren‘t on the compatibility list means one thing and one thing only: This is about money. The Synology labeled drives will cost quite a bit more than the underlying stock drives.
            And Synology will feel the loss of consumer because of that.
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          1872. So, if I say buy a Ds1522 now will it be under this synology restrictions? I have been pricing one out since the beginning of this year, but now I am a little bit concerned. Please advise. I was looking @ Ds923 or Ds1522.
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          1873. Lmfao. This is why I’ll never waste my money on NAS’s. Locking you down on fucking HARD DRIVES. ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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          1874. I could understand if Synology offers extended options for their own HDDs – but not supporting Toshiba, WD or Seagate anymore is a bad joke. As well as the handling of NVME SSD.

            I wonder all the time if synology really believes the crap they’re telling?
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          1875. LOL there’s nothing more compatible than harddrives. pure upsell but funny to say “we’re turning into appliance” yet removing features left and right (Video Station, HEVC etc).
            but i wouldn’t worry much, this will be surely fixed be scripts.
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          1877. Synology has betrayed those who got them to their current success in the market. I have a low regard for their leadership and I hope their market share goes down to zero. A pox on their enterprise and their leaders.
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          1880. You should not be recommending Synology because of this drive toward restrictive propriatory practices. How can you recommend when overprices synology brand Ram&HD are actually low quality 3rd party products rebadged. If nothing else, the value proposition means you should not be ‘recommending’ them. Ive owned and maintained A range of DS products for many years. They are OK… but a pig when things go wrong (like the Intel Atom bug) . My DS918+ just completely died, and the plan was to get a DS925+ and move the 4x8tb Ironwolf drives over… now maybe not!!! Unless they sort this out quickly, looks like the 925+ is a no-go and time to move onto something better (UGREEN with TrueNAS maybe).
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          1881. This is disheartening to say the least. This is pushing me harder to use TruNas or Unraid. This also removes the budget option for people wanting to use manufacturer recertified drives.
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          1883. So we can move our existing drives from an older to a newer Nas ,bit if one hdd is broken and we get a replacement disk by manufacturer, we can’t use it anymore…cause it’s not listed…and this also means, if you have a listed disk..with a newer firmware..causes..not tested
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          1884. How is this not going to be hit by the same regulations that stop printer manufacturers compelling you to use their inks? Look forward to the EU spanking them in the future.

            Until then, I will advise anyone looking for a drive to avoid these like the plague.
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          1885. Doesn’t matter, I’m out

            I have two Synology unit units now

            Last night I ordered a Terramaster

            The low performance and high price was one thing, but the software made up the difference

            Now they keep canceling apps that I use, and with the inspector ofdrive restriction either happening, or happening in the future, I’m out

            I’m done with Synology
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          1886. Synology is digging a hole like VMware. Never again, overpriced lackluster hardware, 4Gb of RAM in 2025, lack of respect for costumers. Synology is dead for me.
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          1887. I own multiple synology units currently. I will never buy another synology product.. even if they reverse course here. I will also not be recommending them or installing them any longer through work. This is unacceptable.
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          1888. Guess I won’t be buying or recommending Synology going forward. This might be fine for enterprise, but for home gamers and normal users this change will jack up prices over most peoples budgets. I wish they would just do a split, units for home and units for enterprise. Where all drives work for home, only Synology drives work on enterprise. Dellemc does this on some models.
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          1889. I have noticed many software companies also going down the “take it or leave it approach” with their customers when they get too cocky, have a large user base and think their customers will just accept whatever they decide to insist on to generate more profit for themselves rather than as a benefit to their customers – especially in relation to subscription only models. I think this will be the end of people going with Synology as a product default – there are other players offering other higher specced/cost effective products in the market now and Synology don’t have the NAS monopoly to themselves any longer.
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          1890. First, they abandoned Plex Media Server users, and now this ….. Without knowledge of their internal workings, it’s hard to know for sure, but it seems to me they could still serve the segment of the market that needs hardware transcoding. Does AMD not make processors with GPUs? And you would think with this move to limit HDD choices, they would have had 3rd party certification lined up and ready to roll out at the same time these 25’s come to market. The problems are compounded by the fact that the HDDs they offer don’t come in 20tb and 24tb. And what’s with the lack of 10Gbe ports? They were the market leader and probably just pissed that away. I’d rather not have to migrate to a whole new ecosystem, but within a few years, I may have no choice. Smells like poor leadership with confused priorities.
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          1893. I completely understand and agree with Synology’s reasoning—it’s actually coherent and makes perfect sense: verified hardware == fewer issues, and if issues, better support. Simple, basic, solid.
            HOWEVER, THEY SHOULD COMMUNICATE THIS CLEARLY AND GIVE PEOPLE THE FREEDOM TO CHOOSE ACCORDINGLY. It’s the lack of choice, that’s where they’ve lost me. For that reason, my fourth Synology NAS will be my last, and the ten I’ve recommended to others will be the last. HexOS has some strong years ahead, that’s for sure!
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          1895. IF YOU CAN’T USE THE PRODUCT IN THE MANNER OF YOUR CHOOSING, YOU DON’T OWN IT.

            Their home-user friendly software stack will not be enough to carry them from the slump they are about to experience. I will never recommend them.
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          1896. I will never buy a Synology NAS server because the limits are based on monopoly greed. The limits are not real, if Synology goes bankrupt then all new Synology NAS servers are a waste of money.
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          1897. I don’t see how Synology would see such high failure / problem rate then a company like Backblaze. If Synology is using rebranded drives, there failure rates shouldn’t be any different than what backblaze sees in their quarterly reports.

            10:00 – your positives, aren’t really positives. Synology and DSM “moving” an appliance like ecosystem with a simple setup and config is WHY people bought them in the first place. Synology was ALREADY using an appliance model.

            And not retroactively screwing over customers using older devices isn’t a positive either. Synology knows that If medium to large businesses were suddenly needing to buy a bunch of brand new drives for NO reason for hardware thats already in production environments, Synology would be an instantly dead brand. And they aren’t dumb enough to do that.

            This move is ALL negatives, and NO positives in my opinion. Synology is trying to position itself like HPE and Dell. HPE and Dell will have their own re-branded drives in their servers at deployment (with the SSDs being re-branded Intel SSDs years back). However, Dell and HPE were doing so from the outset.

            This is planned obsolescence at its most transparent and evil. Now Synology can start doing what all the other brands are doing, lock away new features in their newer hardware… so not only do we have to spend money on the new device itself, but if we bought third-party drives on an old platform, Synology get to double-dip and make us pay more for their branded drives. The upfront cost to upgrade from an older device to a new one just raised by multiple hundreds of dollars.
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          1898. I saw the writing on the wall awhile ago and went with a dedicated NAS … Unifi UNAS Pro. It does have it’s limitations, but it doesn’t have this arbitrary drive BS. It’s been working for months. No it doesn’t run apps like Synology, but I repurposed an old AMD Ryzen 4 motherboards and CPU for that. Bye Bye Synology. When my old 920+ dies, I’ll be done. As is, I’m relegating that drive to just backing up my UNAS PRO and App server.
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          1899. Wow! for a 4-bay NAS that would be about $230 (CDN) between Synology and Ironwolf Pro drives. If you look at a TrueNAS Mini R vs. Synology 12-Bay RackStation RS2423+ would I be spending a difference of almost $1300 Plus the “Synology Tax” for 12 drives. I know which way I will be going… Synology you were great, but I think that time is past.
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          1901. Why waste your time with recommending Synology anymore? There must be the narrowest segment of users who would want to pay premium prices for inferior hardware, lock themselves in an ecosystem at the mercy of a company willing to alienate a large segment of its user base, for what? Only those with money to burn and “just need it to work” or some niche DSM functionality would consider Synology and they don’t need a YT channel to tell them this. Your expertise is best spent on assessing the other options that would suit the 99%.
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          1902. It’s one thing to publish compatibility lists. Synology doesn’t actually make RAM or HDD/SDD media. If you’ve ever seen what Synology charges for memory upgrades vs. what they’re available for as 3rd party retail, their pricing is way too high. I always bought my drives based on the published compatibility list models. To single source drives through Synology, however, is a whole other animal. I will not use Synology platforms if I have to use their labeled drives at their outrageous pricing. I’m looking to replace my DS918+, so it looks like I’ll be parting ways with Synology.
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          1903. I hate to be the one that points out at Synology’s board meetings that people who run multi-drive NAS with redundancy are the same people who treat drives like a commodity… lol
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          1904. So we have ancient hardware at high prices, phasing out of important features without a heads-up and a lock-in to relabeled overpriced bottom-of-the-barrel HDDs, sounds like a great recipe to lose all possible customer groups at once.
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          1905. The fact is that, without exception, all the problems I have had with Synology, some of them considerable, have been purely software bugs. Hard disks have never been the problem. Search the forums, you will find NOTHING. Synology is dead. They are shooting themselves in the foot. No longer interesting for home users and there are better options for business. Fortunately there is Unraid out there. DSM finally runs fast on Unraid thanks to good hardware – surprisingly, no matter which hard disks 😀
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          1907. The transition will be easy indeed. We’ll go look somewhere else lol.

            I’ve been looking at Synology NAS for 5 years now. This is the last touch to my network (Unify), Plex server and personal home cloud to part from Google cloud. I wanted to make me this gift finally, and was waiting for the 2024 rooster that became the 2025 rooster.

            Damn synology! I already bough 3x24Tb Ironwolf Pro installed temporarily in my pc-based plex server as my 2nd level backup solution.

            Too bad for them someone else will get my 1500$+ NAS investment.

            Synology ????????
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          1910. NASCompares is paid by Synology, NASCompares says what the people that pay him want him to say. NASCompares is an Advertiser channel not a review channel.
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          1911. A HCL (Hardware Compatibility List) can be a very good thing to follow. But I think it’s a big step going from being aware of the HCL and being forced to only use parts that are on this list.

            Way back a customer needed a number of servers to store their surveillance videos on. They had a bit over 200 HD cameras and needed a lot of storage to handle this. The number of servers were limited to four as the surveillance software licenses for the servers was pretty high. So they wanted these servers to use the largest HDD’s available at the time.

            The problem was that we used Adaptec RAID controllers in the servers and the latest and greatest HDD’s were not on the HCL yet. After discussions with both our contact at Adaptec and a drive manufacturer they were saying that it should work, but as it wasn’t on the HCL it wasn’t guaranteed. Anyway the customer wanted the drives and we built the servers.

            I think there was 32 drives in each of the servers so about 128 drives installed. And naturally it didn’t work reliably!

            I spent a day at the customer after all the RAID pools had failed drives, and on two servers R6 arrays had failed as two or more drives in the same pool had failed. Each pool had two standby drives just in case a drive in the array would fail and these had been initialized automatically. The positive thing was Adaptec and the HDD manufacturer had checked the logs and provided a package with a new firmware for the drives. So I spent a day updating the firmware for all drives on all four servers. We also switched out all drives that had as much as a single fault listed in the logs. After that the system was stable for years with no failed drives, we thought at least.

            The disturbing thing is that this company with over 200 cameras and a rather large server room with a lot of tech didn’t have anyone ever looking at the logs or taking a look into the server room to see if there were any red LED signaling that there was a problem or a failed drive. The reason they called us about the drives the first time was because the surveillance software couldn’t access the videos stored from a number of cameras. Before that they hadn’t even looked at the error messages that the RAID mailed to them about drive failures.
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          1912. You know they will release a update that bricks your NAS and forces you to upgrade or purchase a new NAS requiring their drives. You won’t switch to a competitor at that point because you are locked in. Probably better to switch now
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          1913. Pure sophistry from Synology. The mention of supporting third-party drives only if and when validated is an excuse. Their branded drives are Ironwolf or Toshiba units, so why are the OEM versions of these any different in terms of validation requirements? It’s like insisting on crash-testing a particular model of car simply because it’s a different colour to the ones sold by you.

            The only limitations Synology should place on the choice of hard drives is whether they’re NAS certified units. Don’t they think the HDD manufacturers making NAS oriented drives haven’t tested them extensively to live up to their enhanced reliability and operational environment claims?

            It’s pure profiteering from Sinology. They can package it any way they like, but that’s how I see it.
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          1915. I’ll just stick with my Seagate filled DS 1821+.
            My concern is that this policy will be implemented in future versions of DSM. That is, if you want to upgrade to “DSM X”, one of the prerequisites will be to replace the Iron Wolf Pros with Synology Enterprise (in order to get the larger capacity) drives.
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          1916. Presumably Synology doesn’t manufacture their own drives. They just get Seagate, WD or Toshiba to make them. So what specifically makes a “Synology drive”? It’s almost certainly just a rebadged existing model from one of the top 3.
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          1917. Whoever is managing this change should be fired. Agree or disagree with the drive lock-in policy, the way it has been rolled out has been dismal.
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          1918. They’ve shot themselves in the foot by not bringing out a list of 3rd party compatible products early on. I refuse to buy a product that requires their own branded drives. That’s all I’ll say for now.
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          1919. They even do not try to hide their lies (statistics & printing another name on a well known product doesn’t make it better only more expensive), that’s not my cup of tea. Time to try other manufacturers…
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          1920. Perfect time to figure this out, was about to pick up Synology and now I’m not. 🙂
            Looking for suggestions for an alternative to operate a Plex server and backup server at home. Comment below>>
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          1921. Dumb decision. So the question is: if you have an existing RAID drive set and simply put them into a DS925+, will it just work ? Or are we cooked in that context as well ?
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          1922. I was a long time Synology fan too, but no more. I’m done. It’s a pity because I was looking to buy a big upgrade in the next 12 months (4 bay, 20TB HDDs, 10Gb NIC) but clearly it’ll be best for me to look elsewhere.
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          1923. I got a warning when I put a hard drive in my Synology NAS that was not on the list, but I was still able to run the system. You have to click past the warning.

            I don’t think I’m getting another Synology system.
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          1927. That statement is complete bullshit, everybody with half a braincell knows this. I’m sure at some point there was ever a harddrive that came out with some very early firmware and somehow corrupted a synology drivepool. Then the firmware got fixed and all was fine. That is where they get their numbers, they are just fooling us. You really think they are testing all drives for months? No ofcourse not , it’s only about money. They buy OEM drives just build in a identifier tag in the firmware from the manufacturer and that’s it. Synology has become greedy, some manager came up with this stupid idea what sounds great on paper but is going to kill them completely. I’m sure they have corporate customers but they seem to forget us IT admins are the reason your products are even considered in those companies. If we don’t like you’re product you’re not gonna sell much of it anymore.
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          1933. They just made migrating from a competitor financially ridiculous. This prices me out of my planned ’25 series move – looks like I will be sticking with TrueNAS.
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          1936. I wonder if this is a ploy to gain revenue via asking manufacturers for “validation fee”… Not so sure they have the influence to ask this from the drive manufacturers.
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          1938. When talking about drive verification I am willing to bet a large amount that they will use their own firmware / device IDs on commodity drives. Remember from the statement they already raised the idea that drive firmware can have a 40% detrimental impact on reliability.
            In all honesty I wouldn’t really care if they were serious about this and offered that firmware for you to install on an already verified drive.

            However, we all know that this will be used to enforce single party supply and at much higher pricing. Stock issues with their drives? Fuck you, the customer, just wait for your urgent storage upgrade. Want a diverse manufacturer base in case of design flaws or implementation issues? Fuck you again customer, have all the drives in the array fail at the same time for the same reason. Oh, you have the same drives in the backup NAS? Fuck you with a cherry on top.

            Congratulations Synology, you have just become as you aimed for, an appliance company. More realistically you are now in the same business as ink jet printer suppliers. You no longer sell NAS solutions, you sell consumables, with a lock-in, at exorbitant profit margins.
            I work in the SMB and Enterprise / Data Centre industries. Synology will never compete in the latter where this sort of approach is barely tolerated but accepted as part of the package. In the SMB space they are finished, neither myself or any of my colleagues will ever recommend Synology again.
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          1940. Glad I bought a Synology nas already – I won’t get another one, the price gouging is really bad in Canada. At least I can use Seagate drives in the one I have.
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          1944. You are so fair to Synolgy to close out with that statement but I am not.

            The more verified messaging that comes out the worse the whole thing looks. Synolgy will destroy the reputation they created.

            I started out knowing nothing about NAS or homelabing, and now I want to expand. The DIY or dedicated machine is something any of us that like these products will confront eventually and this just solidified if I do go with a dedicated machine it will not be Synolgy.
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          1947. You can % this and % that but the drives are 2x as costly. I’ll retain this sentiment until they acknowledge that they rebrand aka slap a new sticker of other manufacturers drives. So they themselves use 3rd party. Hypocritical would be the word we use.
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          1948. It is this exact reason why I chose QNAP over Synology when researching for a new NAS. Whoever came up with this idea probably needs to be put on their own performance & testing review ! Let’s see how this pans out over time. GREED
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          1949. I worked for a “major storage vendor” in the support engineering group. The hard drives used there were both SAS and SATA based. Several years ago, fiber channel disks were the norm for high performance. All the drives had custom software. All local caching was disabled on the drives to prevent data loss in the case of power failures. (The write complete was the last thing set, and if was not set, any on the fly transactions were simply backed out of the system. The systems phoned home to report failing drives. In many cases, a replacement disk was on the admin’s disk by the time they noticed a disk had failed.(when you have a few hundred petabytes of storage, any chance for failures HAD to be minimized. That being said… there were certain brands of disk I ran into there that I won’t buy. I still avoid those disks, because the huge drive company was happy to send a few pallets of disk drives every few weeks to cover the drives that failed…but I will not put up with level of bad workmanship. When you see drives failing while not even in use, that’s not good. I am quite sure that Synology is using that brand.. Having drives that are certified to work in the storage array is good… every good. Unless they don’t follow up on the manufacturer’s testing. By having WD, Seagate, or whomever put custom configs on the drive is probably what they will be doing. The company I was working for did exactly that. Anything that didn’t have the company’s mark would not work, could not be brought into an array, and could not be accessed in any way by the normal operating system.
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          1952. Just talked to a Synology Rep About new 2025 Line Up , He said Synology didn’t realize the Negative issues on the Hard Drive situation and
            how unhappy people are. Also said reason using old 2018 2019 hardware was to keep prices lower. I said raise CPU to something modern and I will pay the price. Synology will only care if sales are affected.
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          1954. I think you’re spot on as it relates to messaging. Nonetheless we are talking more specifically about “Prosumer or Small Business” consumers here who have already invested in their desired drive brand and have successfully used them without issue. I’ve literally used (18) 14 & 16TB white labeled WD Red shucked drives in 3 NAS’s without a single issue for 5 years. That’s riskier and yet it’s been 100% fine.
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          1955. I agree that the ambiguity in Synology’s messaging around this issue gives pause for concern…especially for existing users (like myself). It’s because of this ambiguity that I can’t in good conscious recommend a Synology 2025 plus series NAS model to existing Synology users.
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          1957. Welp…. That is the worst load of BS those clowns have yet to regurgitate. And that is saying something. It is indeed completely over for them, and they don’t even seem to know.
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          1959. Synology statement: Marketing BULLSHIT. They do NOT manufacture hard drives. They slap on a sticker. Totally disgusted with this brand now. From Hero to ZERO.
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          1960. Come on, be serious anyone that recommended a synology system from now on is playing into the hands of prue corporate greed and nothing more.. If synology branded drives were the same price or cheaper I would believe everything they say but there is zero about there drives that will make this better. What they should have done is just have a synology certified drive and hdd manufacturer would have had to adhere to their certification standards.
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          1962. Come on, be serious anyone that recommended a synology system from now on is playing into the hands of prue corporate greed and nothing more.. If synology branded drives were the same price or cheaper I would believe everything they say but there is zero about there drives that will make this better. What they should have done is just have a synology certified drive and hdd manufacturer would have had to adhere to their certification standards.
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          1963. There statement actually proves that non synology drive work just fine because they stated that the have 40% less issues with compatible drives and there is no way in hell that many people are using synology branded drives in there nas, in fact I think stuff all people are using branded drivers as there is no reason atm to buy a synology branded drive that literally cost more money for nothing. How did they get there bullshit data. It’s clearly not from end users using synology branded drives, because no one is actually using them.
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          1964. it is worrying esp since the last time i had any problems with my synology nas, it was the nas itself that croaked. was able to just pop the drives into a newer model to get it working again but it looks like i might be able to do so in the future unless i can source an older model that accepts the drives ????
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          1965. I’ve only had Synology devices for about 4-5 years, with one installed at home and one installed at my parents, mostly because of SHR and the first-party apps like photos, drive, and Active backup, and that it was just simple to use. But this news has me exploring docker alternatives for easier migration for when it is time to replace mine in the future, be it QNAP, UGreen, or maybe even TrueNAS.

            Even if the HAT 3310 Plus drives are comparable in price to others on the market, it is still hard to accept this decision for a consumer/prosumer device. They should have just kept this requirement at the business level devices.
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          1966. What concerns me is that a channel like your will still recommend their products. This is something that may lead to other brands to do just the same. Your channel convinced me to get their product, bought the first on and then deployed one to my dad and my brother was the next to get his.
            One thing that concerns me is the fact that if the drives have a problem, like 2 drives fail, and there is no synology hard drive available in stores? I live in Brazil, we barely have nas drives to buy, imagine a specific model from a specific company. Another thing is value. I use to change my spinning drives every 2 years. Wipe them out, migrate, sell the older ones and recoup my money a little bit. What will happen now? We will pay for overpriced HDD and if you decide to sell it, only specific set of people will buy them from you, but even lower than what they pay for regular drives. This is not enviromentally friendly too.
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          1967. Damn. I was hoping 3rd party drives would result in a lack of technical support. This looks like a hard stop on installation, and regrettably a hard stop on my continued customer patronage with Synology. I only run Synology endorsed enterprise drives by Western Digital because that way the drives are larger than the kind of with Synology branding. All my memory and nvme are Synology branding. But whatever, I’m very disappointed and will probably switch to some other product in the future.
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          1969. I just recently bought a 923+. First time buyer. This replaces a drobo 5n that finally died. I guess my ride with Synology is limited to this one unit because I will not buy another Synology if this policy persists.
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          1974. I currently have 5 synology devices, I was hoping to replace with 2025 models, what a shame, i will not now. I do not trust synology to keep the drive compatibility list up to date, very disappointed by removal of 10gbe, removal of h265 native support, even older cpu with no transcoding support. I do certainly think they are ditching soho / home prouser market.
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          1975. Yeah, I’m not a fan on this. Drives are largely agnostic, and “drive issues” they talk about, is down to user choose and using drives more likely to fail, not any sort of made up compatibility and “increased” data risk. This is most likely down to partnerships, drive rebranding and “Synology tax”. I have considered Synology, and would recommend them to other for software simplicity, but not anymore. I don’t wanna use Seagate drives, I’ve had bad experiences years ago, and statistically they do have a higher failure rate in the first few weeks. I personally have WD Reds in my 2 QNAPs (1 offsite – and those drives are 8 years old this year), and not mixed drives in DIY NAS, a couple are Seagate, but were lifted from free devices. Not once have I have experienced any hardware issues or compatibility, they 2 times I have had to contact QNAP support have been related to software/app updates that have broken something, and were fixed. This lockdown is purely a money grab exercise, and limiting drives available, where it reduces flexibility and agility if there are bad drives/models for people and companies, which does happy from time to time, then what Synology? You gonna compensate for data lose? No, I doubt that are you!
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          1977. Wouldn’t be nearly as big of a deal if they didn’t overcharge like crazy for these S drives. As it stands, I am in the market for a new NAS and I will NO LONGER be considering Synology.
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          1978. After 12 years, it’s time for me to say goodbye to symbology, I was very fed up with how close system they are now it is way too much, they preferred me to rely on their hard drivers other than brands which have been the Marcus for many many years what an idiot movement for a company
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          1979. I’d doesn’t matter if they add WD and seagate drives eventually. The trust is gone. I buy a reliable product and trust I will get long term stable communication. This is hogwash. Everyone I help manage their NAS for agree as well. We will move on from Synology.
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          1980. This is a very unnecessary and anti-consumer move. Even if you take their statement at face value, there’s a far better solution: just force the customer to acknowledge that by using unverified drives they will relinquish their right to user assistance from Synology.
            It’s ridiculous for a company whose whole business is making drives work together, to give up on making drives work together unless you pay extra.
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          1983. I think they have been showing the prosumer the door for a while now. I am sure other manufactures will be glad to fill this void. Synology has become all about the enterprise now. My equipment is still fairly new so it will be a while before I upgrade. Time to let all this shake out. I am thinking QNAP, but we will see.
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          1984. It will be interesting to see how they handle support requests.
            If you have an issue with a Synology drive, will Synology then handle replacements, or will the customers still have to source this themselves?
            I can see a customer being pretty upset if left to find a replacement from a single manufacturer rather than pick any drive from a QVL.
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          1985. Who’s kidding who, this move is ALL ABOUT GREED! Their stance is we’re only allowing our drives to protect you…. ????????????????????They better fix this or they are going to lose a LOT OF CUSTOMERS!!!
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          1986. The whole point of hard drives is they just work in the machine you put it in. But now im off to another nas supplier its such a pity as synology have good software I hate companies who are not thinking of their customers but rather their bottom line.
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          1987. Synology is over here telling us that we aren’t allowed to use anything but their blessed drives in their new systems while enthusiasts have been hacking Synology DSM to run on unofficial hardware. I think the group that know how to build a nas will probably jump ship and Synology branded drives will become the “Apple tax” of the Synology world that people will just be okay with paying.
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          1988. Great video! I think you missed one crucial thing though: I (and I am sure many other Synology users) would want to invest in the new series of models even though only Synology drives are supported IF the hardware would be truly updated so we would get something in return. So I think they should’ve wait one more iteration with this as I am sure they will jump on the AI-bandwagon as well (or they will cease to exist by the time it is 2030). So my advise to everyone who can and want to stay with them is: skip this iteration and wait for the new models coming in 2027-2028.
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          1991. Synology 8TB drive £225
            Seagate Iron Wolf Pro £202

            £23 difference, does that really put people off when you are spending £1400 on a 4 bay NAS. For me I dont really care, but I do care that their hardware in comparison to other manufacturers basically sucks and is falling further behind.
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          1993. I think this is a Disservice to those of us who are EX or active IT people who loved using this product as an appliance and chose to use NAS Drives… I chose EXOS drives I will be building a dedicated NAS in my future and FIRING SYNOLOGY… I mean I really wanted Transcoding at a better level on my 920+ when I chose it… but the 1Gb LAN was always a bottleneck… even for my Photo business on my local LAN. Was waiting eagerly for the 925+, but now… FORGET SYNOLOGY… Buh BYE!!!
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          1994. Listen Synology, you still have time to fire department(s) responsible for this idea and start making more powerful devices and follow up basic standards. No, I don’t want to buy your sodimms, no I don’t want to buy your hdds, no I don’t want to buy your nvmes. Your OS is good. But it is not a deal breaker. Vendor lock is.
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          1997. I’m so glad I decided to go with Ugreen for my NAS solution because even if I hate what Ugreen does software-wise I can always install a custom OS
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          1999. So glad i just decided to build my own, may have been more headache but I’m not locked in to an ecosystem like apple does, it’s just shitty and i refuse to support any company that does this even if i have to figure out an alternative the hard way. FUCK CORPORATE GREED.
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          2001. the worry is that I have a DS1520+ and I am cheap and use refurbished hard drives when I decide to upgrade my Synology can i move or migrate the Drives to the new unit?
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          2003. I was thinking about buying a synology but they’ve convinced me to repurpose old pc parts and use truenas instead. I won’t tolerate companies telling me what I can and can’t do with hardware and software I bought and paid for.
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          2004. As of 04 2025 the functionality and features of the Synology Hyperbackup is unique among the other top NAS brands. My research showed that there are no out of the box solutions from the other vendors that come even close. Please let me know if I am wrong. Until then I am locked into Synology ????
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          2005. Soooo….Synology will be joining the likes of Bambu Labs.
            They make good products, but a mistake like this will cost them, in terms of Customer base.

            I wish them the best, they will see how this works out… by customers buying their products or not.
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          2007. Until somebody puts out a real alternative to active backup, they still own the small business space.

            For example, I’ve really struggled to find a sufficient alternative for locally backing up Office365. (open to suggestions if there’s some gem out there ive missed)
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          2008. I’ve already made my opinion of this known in various forums. One thing I thought of today was that I bet Synology is thinking they can squeeze the HDD vendors – There’s already a cost associated with rebranding HDD’s from manufacturers but this new “testing” requirement and some interesting wording in their statement makes me think that there’s even more to it. For example, “A more seamless purchasing experience” sounds to me like they want to pull an Apple move and control the entire chain. By controlling the model ID’s of drives they “certify” they can guarantee only drives they “certify”, i.e. get a cut of sales on, will work in their device. I think they’ve grossly overestimated their industry power, and SMB integrators are going to be steering customers to other more cost-effective solutions. Even at the enterprise level, which Synology barely even registers at, this won’t fly – HDD’s are a commodity when you’re purchasing them by the case or pallet. For the consumer level looking for something slightly (4 or 6 year old CPU? WTF) more performant than the non-plus models – I’m willing to bet this will be a pass too, especially since they will be competing with re-certified drives at a significant discount and Synology hardware costs are becoming more and more unrealistic in the face of competition with “good enough” solutions.
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          2010. This probably has a lot to do with people new to network storage picking up used units for cheap, loading them with flaky, randomly sized drives, and then begging for help recovering from the dumpster fire they put themselves in.
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          2012. Proprietary memory, Proprietary network Nics, Proprietary HHDs and SSDs, no USB connection compatibility, a reliable system is one that works with the most wide manufacture hardware, NOT one that is closed down by Proprietary crap.
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          2013. i really think nothing to see here, if your busines user just use synology drives (its not much more), if your a home/pro user plenty of better more powerful bespoke solutions out there for the price/fun!

            synology plus’s are for the peoples who just want a boring reliable dependable well engineered **software stack** (the hardware is incidental)

            its my goto for business customers, that won’t change …. BUT i would *never* buy one for my own use, save the monies, build your own NAS, get a ugreen etc, and if your a pro user, mess around with openmediavault/truenas etc.. etc.. etc…

            PS if their software stack ever started going downhill… now that is definitely something to shout and scream about… ITS WHAT YOUR REALLY PAYING FOR 🙂
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          2015. I don’t mind the HDD, I’m planning to buy a 2023 for my third party drives and a 2025 with branded drives. More concerned about the cashing SSD because branded ones are ridiculously expensive, I’ll definitely try stuffing a Samsung drive in there, if doesn’t work I’ll set it up first on the 2023, as well as third party RAM.
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          2019. Also why are seagate drives on their existing compatability lists but now for some reason not good enough for the new 2025 NAS’s ?., whats happened to the drives to suddenly make them not worthy ?.
            Come on Synology explain yourself ?.
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          2022. Synology would be much better off charging for support rather than dictating drive “compatibility”. They could, for example, include support for free with their drives and charge something (reasonable) for drives on the compatibility list of previous models (to allow NAS upgrades), and a higher rate for drives not on any compatibility list.
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          2023. They want that data center money but that wont happen since if a HDD goes down that means they need to replace with approved HDD only and if they are not in stock the data center loses money waiting on a replacement. The CEO of synology is truly incompetent.
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          2026. Haha nice explanation Synology – let me summarize:
            Sales figures are down because we are not offering something customers want and line MUST go up, plus we will have to support our customers less. Win Win… except for customer.

            I will vote with my wallet…FTSIO ????
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          2029. Synology is NOT a HHD and SSD manufactory. Their drives are ONLY OEM (do not know where). Unless the policy change, I will not buy their products anymore.
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          2031. I’m very disappointed. I bought my first Synology in 2013. I currently have two rack mounts, one for data, one for backup. I have to 923’s at my son’s house to provide storage for my grand daughter while she is going through college. Again, one for data and one for backup. Then I have off sight storage between the two houses.

            I’ve also recommended and help set up Synology for a number of friends.

            So, where am I going to be headed? Definitely not Synology. They are throwing out the people who helped build their market.

            For me, probably Unifi NAS. I like the operating system of Synology, but it’s not required and there are many other choices. It will be a while before I make changes and I’m sure that other companies are going to jump at the chance or increasing their product share which hopefully means high powered processors and more capability from these manufacturers

            As a side note, having had 8 synology NAS’s over the last 12 years and having used drives considered obsolete, well used, brand new, certified used, the only problems I’ve had is an occasional drive go bad. How much more compatible can a device be?

            Oh, and one last thought, how long will they support firmware and software upgrades for these “old, out of date” models? Probably not long.
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          2032. compared to other people bitching and moaning oh down with synology.

            I’m more inclined to wait and see how this pans out, the logical thing would be that they limit the NASes to use their own drives AND verified/tested/approved 3rd party drives which would make sense if they want to bring down drive issue related problems by internally validating 3rd party drives.

            its possible that the compatibility page for the 25 models just haven’t validated 3rd party drives yet and only their ones.

            thats the best case scenario, worse one is that they are only going to support their own drives, in which case there will be a lot of backlash.

            for now Ill wait and see compared to others already jumping to conclusions and raising their pitchforks
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          2033. Overpriced yet under specified and now highly restrictive and heavily proprietary. Unbelievable

            Went over to self build Unraid system. Wow, what a huge difference for my Plex only system. Wish I’d made the change years ago
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          2036. Off topic, but I’m impressed by how not-immediately obvious the AI voice is. A little disturbing, but still impressive.

            On topic: Guess I’m definitely going with a QNAP NAS. Wish they’d make a 864 / 86whatever it ends up being.
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          2037. Sounds like Synology wants to leverage into more of the business market and away from the home market. Businesses tend to lean towards a single point of contact with a vendor (and avoid finger pointing i.e. The hard drive is the problem, no it’s the NAS chassis that is the problem…..). As you said, the home market has choices so I guess I don’t see what the problem is. If Synology fits your use case; great! If it doesn’t, then move on to other choices.

            Down the road Synology will have to decide if it made the right choices for its’ business.
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          2038. This is somewhat old news to me, ever since they locked you to their m2s just for a silly pool, and effectively dumped prosumer years ago, none of this is remotely shocking. I just dont understand all the hype for something easy to predict…
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          2041. This was very scary.
            I have a 5 year old 8-bay device. If the NAS box breaks, I was under the understanding that a could move my drives to a new nas box.
            I’m using “WD Red Pro NAS Hard Drive – 12TB” with 2 x Samsung nvme as RW cache.
            What if the drives are not support on the new box???
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          2042. I’m happy with my Synos as LUN storage. At least this works fine on that v 3 kernel. Would I recommend Syno? As pure NAS, I used to.
            With stuff like ugreen and those little ssd NAS boxes, no, not anymore. I like open systems more.
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          2044. Synology is dead to me with this drive policy. Not to mention lack of 10GbE multi gig in 2025 as a default. The software is good but not that good.
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          2046. I don’t see how you can currently still recommend Synology. As of now, you HAVE to buy their HDDs for the new models and those cost even more bucks than any sane priced non Synology branded HDD. Which i also find too expensive in the first place. So how the f** am I going to buy an über expensive Synology HDD?
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          2047. the fact that they are enforcing this whole method, removes them from my purchase/recommend list. i focus on users taking control of THEIR hardware and data. this is a limit for my customers, and would put ME into a wall with no options. i personally use a Qnap, and have very happy with it.
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          2049. They no greedier than any company. The problem is their dsm is so standout. They are trying to capture more of the pie. Their mgt should be fired for not doing what all major tech companies are doing to build a moat around their brand. And capture as much revenue inside the castle. (Google workspace pricing, apple ecosystem etc) Whether the cost indifferent appliance user base wins out over the cost sensitive tinkerer user base time will tell. I place great store in the stability and user friendliness of dsm. I will wince at drive pricing but will probably cough up. The problem is there is no competitor close to dsm in sight. And they are milking that. Why not.
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          2051. All the unkowns you asked about from 13:44 onwards: if Synology had any interest in being straightforward, they would’ve answered those on Day 1 (today). They didn’t, which means we probably won’t like the answers. These were obvious questions people asked three years ago: it’s not a surprise Synology refused to answer it three years and still today. You seem to be giving them far too much unearned credit, mate.
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          2053. Translation we plan to go out of business as we transition to proprietary equipment because we believe we are too big to fail. They forgot what RAID means, Redundant Array of Inexpensive Drives… Move along.
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          2054. The problem with this whole Synology endeavor is that the Seagate Ironwolf drives I have been using for 5 continuous-never-off years have worked FLAWLESSLY. It ain’t broke. Why are they forcing a fix?
            This makes no sense.

            Also… the last time I updated a hard drives firmware was in 2013 and it was some weird Mac-only compatibility thing. The idea that Synology (who regularly pulls DSM updates and re-releases them) would be the ONLY team in charge of firmware updates to my storage media is terrifying.
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          2055. I have a DS1522+ and I was going to switch up from 5x12TB drives (shucked + a couple of Reds) to 5x20TB (all shucked). I’d already picked up 3 of the Elements units before this all blew up. While I can continue with my plan I’ve lost total confidence in the brand. My natural instinct would be to go for a 6 or 8 bay down the line but the whole murky situation of moving a drive pool to DS**25+ model and what restrictions (or not) that may bring is not something I’d want to get involved in. So I’m seriously considering bringing my plans forward and starting afresh with a 6 bay QNAP TS-664. Shame.
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          2057. It really looks like the 920+ may have been the peak I had been hoping to upgrade and move forward with newer models into the future but it’s really looking like I will need to move onto another system once it’s time to upgrade????
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          2058. Synology is very disappointing. First, I wait years for them to finally embrace 2.5Gbit. Now this money grab on HDD support! Pathetic. Another example of stupid leadership likely only looking for $$$ and not realizing they are destroying themselves.
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          2063. The question needs to be asked, if you can only use Synology drves, why even stick with standards like SATA and NVMe? I guess they’ve crunched the numbers and think they might sell some drives to Asustor, QNAP and Ugreen customers…The part that bothers me most is that one of the things I like about NAS is its flexibility. You start with a four-bay NAS, but some drives in it, and then in the future, you decide to migrate it to more drives or larger capacities. If you must have Synology drives, it assumes you have a clear idea of what you will do with the hardware and how much space you need from the outset. Or you’ll be buying even more Synology-branded drives six months later. So much for system evolution…I predict the kickback from this plan will be brutal.
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          2069. This is the beginning of the end of the dominance of large consumer NAS manufacturers, only HP has more cheeky behavior with their statements. DIY and OpenSource were already slowly burying them, and after a dozen small Chinese manufactories joined the process, the future of companies like Synology in the consumer market is very vague!
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          2071. Well, I’m looking to replace my ageing 4-bay Synology DS416j.

            This sort of anti-consumer nonsense has helped me make the decision not to buy another Synology NAS, so that’s -1 customer for them.
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          2076. I’ve been holding off migrating from my old DS1815+, but this mess has helped me decide to just switch to a DS1522+ with a 10 GbE card while they’re still available. Should serve me well for another 8-10 years! ????
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          2078. Rebranding Toshiba and Seagate drives and doubling the price tag is pure greed. Hopefully some EU regulator steps in and bans sale of Synology products in EU.
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          2079. Even as a Chinese, sometimes I have no idea why these Taiwan tech companies keep doing things like that, greed alone can’t explain this, this is stupid and greed beyond normal human standards.
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          2082. Bye bye Synology… Not buying their drives “just because”… Besides, their hardware isn’t really as powerful as it should be for the price that is paid. The only reason I stuck with them versus building my own is because I liked the apps and their attention to security but if they are going to make purchasing their drives a requirement for the “Plus” models, that is where I get off their train. I don’t think they understand their ProSumer / Consumer customers. What I don’t understand is why they can’t just let us use the drives and make a disclaimer that they will not support the models using 3rd party drives if the drives are the cause of the problem, rather than not letting us use them at all. Just another big company doing stupid big company things!
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          2083. Synology have completely lost their minds and this will kill their business. Their reasons are all obviously lies and it’s insulting they even try to trick us with them. I wouldn’t mind if their drives were easier to get and good value for money, but they’re neither. They’ve made their new hardware only work with drives no one can or will buy. People will just buy different hardware that can use the drives they can get.
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          2084. The only thing i am waiting for is if they restrict drives for all the OLD models once they figure out no one buys the new ones any longer… I could see that happen.
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          2087. Let me get this right Seagate make Synology drives, but Seagate nas drives aren’t up to their standards. Let’s be honest Synology are trying to kill of their consumer side of the business because they can’t compete against new players.
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          2091. I’ve been wanting to get the UGREEN NAS for ages. It wasn’t available in the UK so I got a Synology for the first time two months ago… now Synology do this and UGREEN NAS is available in the UK. Why oh why!
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          2092. The biggest joke is not even the enforced hdd-policy, but that my DS1522+ from 2022 has the same AMD CPU that they’ll put into most of the 25+ series and the DS1522+ has 8GB ECC and you’re lucky to see that in the 25+ lineup… Basically zero reason to upgrade to begin with.
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          2093. First, I hope everything goes well in the hospital appointment, God bless her.

            Now about knowledge, I have a DS715 for so many years I love my unit and I have 2x 8 TB drives Western digital red , of being housing for a long time before upgrading I was prepared to spend thousand pounds in a new unit, this makes me very frustrated because the hardware is expensive from knowledge and they leave us very tight in terms of what we can and cannot do now they’re doing this. The lost a costumer are gonna go elsewhere
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          2094. I’ve been using Synology NAS for a long time. I have looked at them for a long time the low equipment compared to the competition. But now the patronising in choosing the HDD or SSD is too much for me.

            If Synology really implements this, I will change the manufacturer. Bye Synology
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          2095. Sad to see how Synology is manoeuvring itself into irrelevance. Who in their right mind wants to be locked in into their a) underpowered and b) overpriced hardware? DSM is good, but not as good to override the severe hardware disadvantages (not just w.r.t storage) one has to accept when choosing Synology.
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          2097. UPDATE #3 – (22/04) – I have been in communication with several representatives from Synology regarding this matter to get further clarification on this from them. The following statement was provided by a senior Synology representative and provided publicly with their consent :

            “Synology’s storage systems have been transitioning to a more appliance-like business model. Starting with the 25-series, DSM will implement a new HDD compatibility policy in accordance with the published Product Compatibility List. Only listed HDDs are supported for new system installations. This policy is not retroactive and will not affect existing systems and new installations of already released models. Drive migrations from older systems are supported with certain limitations.

            As of April 2025, the list will consist of Synology drives. Synology intends to constantly update the Product Compatibility List and will introduce a revamped 3rd-party drive validation program.”

            Reason for the new Synology HCL Policy:
            Each component in a Synology storage solution is carefully engineered and tested to maintain data security and reliability. Based on customer support statistics over the past few years, the use of validated drives results in nearly 40% fewer storage-related issues and faster issue diagnostics and resolution.

            – Each validated hard drive on the compatibility list undergoes over 7,000 hours of comprehensive compatibility testing across platforms to ensure operational reliability.
            – Technical support data shows that validated drives result in a 40% lower chance of encountering critical disk issues.
            – For models that have adopted the new hard drive compatibility policy, severe storage anomalies have decreased by up to 88% compared to previous models.

            By adhering to the Product Compatibility List, we can significantly reduce the variances introduced by unannounced manufacturing changes, firmware modifications, and other variations that are difficult for end-users and Synology to identify, much less track. Over the past few years, Synology has steadily expanded its storage drive ecosystem, collaborating with manufacturing partners to ensure a stable and consistent lineup of drives with varying capacities and competitive price points. Synology intends to expand its offerings and is committed to maintaining long-term availability, which is not available with off-the-shelf options. We understand that this may be a significant change for some of our customers and are working on ways to ease the transition. Synology is already collaborating with our partners to develop a more seamless purchasing experience, while maintaining the initial sizing and post-install upgrade flexibility that DSM platforms are renowned for.” – Senior Synology Representative on the record.
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          2099. I wish for the EU and pretty much any country to take an official position, making unlawful to lock spare oarts compatibility or limit functionalities to “genuine” parts.
            They partially demonstrated they can do it with USB-C and right-to-repair. They should fo the same fir everything!
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          2101. I’ve bought two NAS over the last years. Both from Synology. There’s no way I’m buying a locked one… Time to look at the competitors. Vote with your wallets 😉
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          2102. Imho not a smart move. They’ve always been a little bit behind the ball on hardware relying on their software to carry them. Others are catching up and now they’ve just opened the door to a flood of alternatives whose hardware is superior and software is quickly catching up. Some alternatives even allow you to install third-party software such as trueness or unpaid. Bye-bye Synology.
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          2104. synology became uninteresting a few years ago when they began using amd chips without any transcoding features.. and it was evident even back then that they were going in a more “business” oriented route.. aka fuck home users
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          2106. I love watching the videos on this channel, ❤ but I always end up with build your own NAS. I want to be able to replace every part of my NAS at will OS, hard drives, SSDs, motherboard, case etc. If one part fails I want to be able to swap out that part with another off the shelf part. Synology just want to reduce features and lock in users. Yeah, no thanks, I will pass. ????
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          2109. I have had multiple Synology NAS’ over last 15 years. From 2, 4, 5 bays to enterprise level. You will not dictate me what to use. You can keep my middle finger !
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          2110. That’s okay I’ve got a DS718+. Boycott! Going down the NVIDIA route! JUMP SHIP! This is where they forget about the users that made them and chase enterprise! lol RIP Synology! We have 30TB on the market right now. Synology’s drive compatibility is never updated! and years behind! Can we get a review for free NAS now? Updated…
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          2112. I can’t be the only one who got into NAS, after already having a bunch of disparate HDD enclosures (or disks sitting on shelves alone) and figured I might aswell group them in a box and have raid support. If you have to get in with full ticket price with 4 brand new drives, the situation is completely different, not to mention they already do like 10000% margin on their trash bottom of the barrel hardware.
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          2115. Looking to tech refresh my DS1019+ w/DX517 soon. Sadly, Synology has lost my business. Currently looking at the QNAP TVS-h1688X-W1250-32G but it looks a bit dated.
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          2120. If true, this is going to be a real stupid move… As a manufacturer, you can recommend your own drives, but forcing them down your clients throats only serves to alienate your clients from your brand. Many years ago, I bought a Western Digital My Cloud NAS. It had Western Digital drives in it, which is fair, but you cannot sell me an empty NAS and then tell me that I MUST buy your hard drives as well. If Synology wants to do that, then they must start selling their NAS units with the hard drives included.
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          2124. This is a huge betrayal for the loyal synology fans. I loved my synology. I would happily scoff at the likes of qnap and asustor, but now synology turns around and stabs people like me in the back. Screw synology. I won’t be recommending them to anyone anymore.
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          2126. All the harddisks will still work just like now there only will be a warning like there already is when you add non synology drives.. what a big amount of fear is being spread. being able to migratie your discs form the old to the new says enough. just some silly functions like firmware update and lifespan prediction crap wont work
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          2127. Congratulations to Synology. After being a customer for 14 year you are now on the permanent ban list. This is the 1+1 how to maximise money move. This has NOTHING to do with compatibility PERIOD.
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          2128. Tis happening. Purchased a new 1821+ to replace my 920+. My hc550 wd 18 tb drives are not on the compatibility list therefore they don’t work… they worked fine foe years in my old nas. Reached out to syno, they gave me bs about testing and compatibility, bla bla. I am very disappointed. It was the last synology product I buy. I was a loyal customer for over a decade. Nas-s, even security cameras. They gave me the finger.
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          2130. locked in – its a negative word because it is negative for its consumers and we should not stop using it but call it out for what it is, another money grab. synology has not started “manufacturing” drives, they whitelabeling existing wd drives (may be with a special touch from them).

            this should be called out, and yes, negatively called out.

            also this is not hardware based, its simple software detection, as of writing this you can setup your drives in an OLD synology (pre 2025) and use the drivearay in the new nas w/o issues.
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          2132. I wrote to them and here is their response: With the launch of the new Synology 25 Plus series product lineup, Synology is introducing a streamlined compatibility policy designed to enhance reliability and improve user experience. Synology-branded drives will be needed for use in the newly announced Plus series, with plans to update the Product Compatibility List as additional drives can be thoroughly vetted in Synology systems.

            Additionally, Synology will be introducing a carefully curated drive compatibility framework for those wanting to integrate third-party drives into their Synology systems. Users can submit drives for a comprehensive testing and documentation process. Drives that meet Synology’s stringent standards may be validated for use, offering flexibility while maintaining system integrity.

            It is important to note that existing Synology products released prior to the ‘25 series will continue to support third-party drives in accordance with current compatibility guidelines, and this change does not affect J and Values Series models. Additionally, users will be able to migrate older drives from previous Synology models into the new ‘25 models, ensuring that their data is still accessible and protected.

            ————————————————————————————————————–

            If you would like to recommend a third-party drive for future consideration in our compatibility lists for the 2025 product line, you can submit your suggestion through our website using the following link:

            https://www.synology.com/en-us/form/suggest_device
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          2137. Well two can play the locking game. When I need new NAS devices, I will be locking my money away from Synology and I suggest others do the same. We cannot allow companies like Synology to get away with this shit. Vote with your money. It’s the only thing these companies understand!
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          2140. Maybe such leaked information is just a marketing ploy to more easily sell-off the current generation of products, thinking that will be still able to run third-party drives on current generation, and that everything will be different after the new generation will be released? Anyway, if this is reality, I’m already annoyed that when I was equipping myself with several NAS models 1-2 years ago, I should have tried QNAP.
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          2144. So glad I got rid of my 918+. And, if they keep it up, my 220j is next. There are at least 3 other brands (Asustor, Ugreen and Terramaster) that haven’t come over all stupid like. Synology has lost the plot and their software is not worth the squeeze of having to buy ‘their’ (sic) own brand HW.
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          2150. I don’t mind good manufacturers doing this sort of thing. As long as they have the quality and performance to back up such decisions, I just roll with it. I’ll be expanding my Synology NAS soon with an extra 5 bays expansion of the (NON 2025)series. That buys me about 12-18 months before I have to seriously revisit this matter.
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          2152. Fuk synology. They haven’t been consumer friendly for years. Overpriced underpowered hardware with more unnecessary consumer unfriendly decisions. I left them 2 years ago after almost 15 years. Good riddance.
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          2156. I have bought three Synology NAS boxes as I upgraded over the years. My next upgrade will NOT be Synology if I am forced to buy specific storage.

            Bye bye Synology ????????????
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          2159. I latey built an DIY 8bay/10gbit/x64/UnRaid NAS for less than I paid for my DS423+ and their stupid proprietary 10gbit addon-card that doesn’t even support WOL. Should have gone that route a long time ago.
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          2160. If this is true then Synology as a solution for me is off the table. I do not want to be locked into one specific brand. Plus, capacity and pricing is important to me.
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          2164. I have been waiting forever for a ds1825+… and when I heard this news it really depressed me. In all honesty I was waiting to give Synology another 1500 Canadian for my next NAS. Now what I’ve done, as of today is put in motion and bought a new server with an Intel i5-12500 based system with 10Gb capable Ethernet connection. Well, that ended up costing me about $2,000 and I’m going to have to pony up another $200 for an UNRAID licence. Obviously my hardware will be better and I’m hoping the UNRAID software system will be just as impressive. For me, the worst part is I really do like Synology. But if UNRAID is anywhere near as good as other people are saying, I will never go back to Synology. As a side note I have three other synergies running in my office as well, and they also may be my last ones.

            Synology, I have to say, you’re really shooting yourself in the foot. But thanks for the last 12 years anyway. Bye.
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          2166. I used their Plus models for my sole personal use simply because they are not annoyingly slow. Normal and j models were slow as hell. Bye Synology, you were great, but not anymore.
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          2167. Thats because people buying SMR drives running them in RAID and hammering the drives until they fail.

            Not everyone is educated on buying PMR drives that actually work properly.

            Synology don’t want lawsuits from people putting crappy SMR drives into their NAS and using it without understanding the technology differences between the drives and how they would perform relative to the drives use case.
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          2171. Great Video. I was planning on upgrading my Synology DS224+’s. With this news (if it’s true), I will look for an alternative. This is a money grab.
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          2173. Haha, i was going to buy expensive synology but now, I’ve will simply go with competition.

            Synology is getting greedy. To greedy.

            Thank you synology for helping me choose correctly.
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          2177. Meh. Apple has been doing this FOREVER… trying just grabbing an off-the-shelf… ANYTHING, and get you Mac to accept it. People want simplicity in use, and having a closed ecosystem ensures that, especially if they’re ALSO running their own RAID tech on their drives. I get where people might be upset that they’re “taking away” choice here, but I seriously doubt this is going to cause much of a blip in Synology’s sales (again, see Apple). Hate it if you want, but it’s a sound business move that will pay off for them.
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          2181. So Synology is really going down the path of restricting NAS features unless you use their blessed-by-Synology hard drives?
            That’s not just vendor lock-in 101, it’s also flirting with anti-competitive behavior, especially in the EU.
            Locking out standard SATA drives or limiting functionality unless you use their SKU? That’s not security – that’s control.
            This move undermines what NAS systems should be: flexible, user-configurable, and hardware-agnostic.
            EU laws around Right to Repair and unfair business practices are getting tighter – and this kind of nonsense is exactly what lawmakers are starting to target.
            We get it: cheap drives can be a problem. But punishing advanced users for wanting choice and control over their own hardware? Big nope.
            This is how you lose the Homelab crowd – and once they’re gone, they’re not coming back.
            What’s your take? Reasonable ecosystem strategy or full-blown anti-consumer move?
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          2182. How to ruin a company in two simple steps. Step 1 : embrace the Woke Agenda ; step 2: make all the accessories only work with your approved brand. If this happens RIP Synology
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          2183. Watching the situation unfold, I’m honestly glad that QNAP still is the strength competitor to Synology on the global market and now I just hope they’ll make the most of it – and most importantly, that they won’t completely screw it up like Synology has managed to do over the past few years, with some decisions that felt outright against their own users ????
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          2184. The Synology business and popularity was built on home users. Home users want the option to use WD Green, shucked external, or refurbished enterprise drives if we want.
            Synology is still the popular option – possibly the best turn-key option based on the software. I’ve said it before, but if TruNAS could recreate Synology Hybrid RAID, I’d have no interest in Synology.
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          2188. Wow mediocre hardware and now hardware lock in, this is crazy levels of arrogance. They really do’t want people to buy their NAS’ ? A lot more options rolling out now, companies like UGreen are improving their OS at a good rate.
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          2189. Wow that’s terrible. I used to use a synology for a media server but swapped to using my Mac Studio with an external drive and it’s all backed up to Backblaze. But if I had a need for a NAS again, certainly looking at alternatives.
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          2191. If the NAS stops working with my WD drives then I am done with this company and it’s products. As simple as that. You lock it down you lose your customer. I have zero brand loyalty when it comes to this. Same applies to all companies Apple, Tesla etc if synology wants to be added to this group of companies it will have consequences
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          2192. Every dumb decision a company makes can always be traced back to one singular reason. Money. I’m sure they will try to use fancy words or round about bullshit explanations of how this is “best for the consumer”, but we ALL know this is only about their profit margins. They want the added profit of selling you THEIR drives, which they dont get when you buy Seagate or Western digital from a retailer. This also opens the door for them to add in ‘planned obsolescence’ and/or ‘planned failure’ into their drives to get you to buy more of them. “Hey, i see your 16TB drive is starting to fail, this would be a great time to upgrade to the new 30TB drive. And hey, since you wouldn’t get full advantage out of it by itself, why not by enough to replace ALL your drives? Oh, and for reasons ‘beyond our control’, we’ve had to increase the prices of *our* drives. We know other brands sell 30TB drives for $50-100 less, but *unfortunately* those will not work in your… err i mean *our* system. ;)”

            Just wait.. It’ll happen.
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          2194. I like Synology for their software, but I don’t like being forced into something. If they do that, I’ll consider buying from a competitor or opensource.
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          2196. I predict they will back out of this once they realize that people no longer will buy their devices.

            I think the approach is fair on the professional models, but not on consumer devices (plus series)
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          2197. I really don’t like closed systems. I wasn’t sure if I wanted to buy a Synology in the first place if it meant being locked to them. I know that there is a way to take the disks out and convert them to be used in another system, but I really wouldn’t want to try that. I like DSM. It does way more than I need and I now use more functions than I thought I would use.

            My fears were put to the test at the beginning of the year when I had a UPS fault that ended up with the dreaded blue flashing light. Thankfully, with a bit of research, I was able to strip the unit down, remove and replace the CMOS battery, and have it all back to normal. It didn’t end up being a costly Synology only purchase.

            However, limiting where the disks come from would be another push into building my own NAS when it comes time to replace the unit.
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          2198. With all my love to Syno products, this is “no go” for me for its future devices, since I know how these things always end. No competition – no reason to make things better or even good enough/”hello” to performance tests on Synology SSD(another route is adding price for nothing/either features not all customers actually need).
            Earlier or later it always goes to this scenario. Simple as it is.
            P.S. is Synology manufacturing its own HDDs btw? I mean from start to end, without relabeling OEM products or adding own chipsets/firmware just to have better control over HDD state and analyse it…
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          2202. This is sad news I have to say. I ha e always recommended Synology with iron wolf drives to all my small business clients for their backups and C2 options, but this will be a step too far imo if those drives are any more expensive than those ironwolfs. I have many Synology xs and plus systems privately as well that I was considering replacing this year. Now that won’t happen
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          2209. Theres no doubht that Synology is not doing this for reliability or performance reasons. Its fully commercial. However, this move together with usage of old hardware is going to reduce the number of home users and change the customer base into small companies or people who is working from home and want to put down such money. Private users will find alternatives. This is quite obvious and Synology has probably foreseen the growing market from UNRAID, ASUSTOR, UGREEN etc. as taking over this segment anyway and dont want to focus/compete on this. It makes seance considering that the only reason for this segment to choose Synology is for the DSM software and the competition is narrowing the gap in this area too! -So Synology will be for small businesses mainly and thats their focus! Every company has the right to chose their direction.
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          2210. This is just BS. We all know who actually makes HDDs these days. Synology isn’t one of those companies, it is just putting a sticker on a commodity drive made by someone else. It isn’t a special drive or a better drive or a drive specifically tweaked to their exacting specifications or anything like that. They think their customers are locked in and can’t easily switch away, so they are basically imposing a big price increase on them and daring them to go to UGreen or QNAP, etc. They are just about to find out they aren’t as special as they think they are. All they are really selling is networked storage, after all. We all know that you can even roll your own here if you are sufficiently unhappy with the commercially available options. Like most existing Synology customers, I am willing to pay a SMALL premium for the convenience/security/etc. of the Synology ecosystem, but I will be damned if I am going to be locked into some stupid proprietary drive scheme. This is going to be a huge opportunity for Synology’s competitors, because nobody wants to eat a big price increase on this stuff right now, the timing of all this couldn’t be worse.
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          2217. If these Synology proprietary systems and proprietary drives fall short of at least equalling to if not bettering what’s already out there in price and quality THEN I believe we are seeing the beginning of the end for Synology. Greedy companies that go from a democracy start to a dictatorship or communistic approach always wind up going bust sooner or later. Too much by way of selection/choice out there for them to pull this off. The fact that they are even attempting this shows the internal toxicity that is Symbology. WAIT, just checked and said Synology is a Taiwanese company. So Taiwan wants to be democratic and independent yet their companies actions are that of a communist approach? What absolute hypocrites you are!
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          2220. My old DS410j has been dying, so I’d been looking for a new Synology NAS for the past 6 months. I’d been sold on the idea of a new Synology until I started reviewing the landscape. I’m glad I pulled the trigger on a UGreen 4800 plus during National Backup week
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          2221. Synology has such a solid ecosystem that it is a real shame that they are offing themselves with stupid hardware decisions and restrictive choices. Hey Synology! Your stupid rebranded drives will never outperform my Exos drives! Your RAM is nothing special!

            They could just make the same thing and do fine, but they’re determined to anger every fan.
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          2224. How to tank a company in 2 seconds. If I hear of one person being locked out of thier Nas over this I will get rid of the Synology and move to some other brand. This is a really bad move.
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          2227. Is it far fetch to think that the next step for Synology is it make their drives “only compatible with their unit and OS? If that’s the case, they can have all of our data hostage.
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          2228. So they basically are saying “Don’t buy our product.” I wouldn’t consider a NAS product that forced me to buy their drives. It’s like a printer manufacturer that won’t let you buy generic ink/toner. F that.
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          2229. Synology has fully gone the Apple iPhone route by locking down their software and now the hardware. The problem is that no one tinkers with the inside of their phone but most NAS users are technology savvy and by nature need to tinker and swap drives as needed. The used Synology market is going to be main source for 2024 and older units.
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          2230. Based on how Synology has lackluster hardware for the NAS itself I can only assume the disk drives are the same sort of lackluster hardware. I don’t want it their cheap crap. I’ve been a loyal Synology user since 2011, but if this announcement is true I’m finished with Synology.
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          2231. So the EU goes after Apple for using a proprietary power cable, but they don’t go after a PC manufacturer for forcing the use of their branded (not MANUFACTURER just BRANDED) higher priced products? Because we may call it a storage device, a NAS is essentially a PC.

            Didn’t we already have this court case in Europe and the US a couple of decades ago?
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          2235. *The background is pure greed… many millions of servers use Linux – just like Synology. And it would have been known for a long time if performance, reliability or functions were worse with certain disks.* But… there is no sign or indicators.
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          2236. *The background is pure greed…* we are a company with 800 employees and for almost a quarter of a century we have NEVER had problems with disks – *that’s the great thing about Linux, on which Synology is also based.*
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          2238. So, a cut-down open source smartctl’s header file, that’s what we now call “compatibility” and “high standards”? This is a shameless money grab and we should fight it; if we don’t – the next thing we remember will be terramaster or ugreen or qnap branded drives for the respected systems
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          2239. *The background is pure greed, HP also has a lock-in strategy with their extremely expensive storage systems. “Other drives don’t work”, HP declared, which was and is a shameless lie:* We have operated HP storage servers in our data centers exclusively with NON-HP disks and have never had any problems. And we saved far more than 50% because other manufacturers also offer a 5-year warranty.
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          2240. 3rd party certified drives…. Those are not Synology branded drives so every tech channel needs to stop saying it’s Synology only drives to get clicks.
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          2243. I wanted to like Synology, I really did. But I wasn’t feeling the vibe and went the QNAP route in 2022, despite the clunkier software. I have yet to regret my decision, especially after announcements like this!
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          2245. Assuming true, and I have little doubt it is, that’s the end of Synology for me. Time to move to UniFi for raw storage, and a NUC-style PC for VMs, instead of bothering with this baloney.

            At work, I feed our 6-figure Enterprise RAIDs with Seagate enterprise drives, and there is no malarky about vendor lock-in adding to system reliability.
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          2255. This change is nonsense. For one, it is anti-competitive and Synology will be sued or banned. This is the equivalent if google were to block Bing searches in Android.

            Secondly, Synology drives are crap. This will incentivise them to make even worse drives if you have to buy from them. I belive this could be construed as a blatent disregard of right to repair laws.

            They dont even know what they have got themselves into.
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          2259. imagine me having 40 free HDDs /from my Chia farm/ ranging from 5TB-16TB and using all Truenas, Xpenology, Synology, Storj etc… I was hoping sometimes in the future to have them all in 8-bay Syno NASes… Now jast basicly fok them. We in our company will stop selling this brand as they have ZERO support in real problems. This company is a joke now. CPU from 6y ago in 2025 models, 2.5GN NIC after maybe 7y later than QNAP, HDD lock-in ? How stupid people must be in this company ?
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          2264. Another comment for Synology: may be (just may be) I will be OK with branded hard drives but then please update and stop removing apps and functions from the DSM. So users will be milked by the branded hard drives and the value of DSM will be lower because of lots of poorly made and poorly maintained software. So decrease of value and loss of reputation.
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          2265. Ok. Next NAS upgrade will be again self assembled and self installed software. It was nice five years with Synology, but recent Synology moves makes it completely vendor-locked, and then software packges removed and so on. And still 1 gbit ports and no NVMe NAS for home… So, ok, end of an era. Bye-bye then.
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          2271. I just completed my Synology setup, after 6 years of saving up a main DS220+ and a DS223 as a backup and now this. F**k me! I’m using this shitty hardware untill it dies on me and I’m going to explore Unraid in the meanwhile. HexOS needs to be ready NOW! Tons of home users will be jumping ship, I will too eventually
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          2279. it wouldn’t be so bad, but they only rebadge other peoples HDDs… that said, i’m sure the restrictions can worked around easily, as they are now.
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          2288. I currently have a DS1821+ With 8 Seagate Ironwolf Pro 10tb drive and if Synology is no longer supporting 3rd party drive i will never use or buy there products again and sell the one i have and buy something like a Qnap or maybe the new OPNNAS or build my own rack mount system. What they are doing is being greedy.
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          2290. What are the chances? I picked Drobo 15 years ago and they self imploded. Then I head Synology is the best NAS by far so migrated 5 years ago. Now, I’m getting that Drobo feeling again! ???? What the heck Synology? ????????‍♂️
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          2293. I have been looking at getting a NAS, and the Synology 2025 products have been in the mix. If Synology follow through on the hard drive lock in, the choise got quite a bit easier since I don’t need to consider them anymore…
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          2294. Can’t wait for them to charge a subscription to use shr, raid5, etc… disk redundancy should be a premium feature. Also make upgrade to new major version a subscription. If you don’t buy subscription from first activation of the nas, then don’t allow to upgrade to a new major version, because these peasants could just buy a new box later on. That will ensure synology has enough funding to pay for supporting legacy(yuck!) hardware.
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          2295. Ну це порушення антимонопольного закону в деяких країнах. А також це буде поштовхом для розвитку китайських брендів, а також опен сорс проектів OS для NAS систем. Коли корпорація нагло веде себе щодо користувачів, то вона може спіткати долю Nokia чи blekbery.
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          2298. Some of these Nas makers are going to go bankrupt or get out of the business, so who knows how this will play out. They will need to raise prices on the NAS itself or do something to deal with added costs (at least in the US).
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          2299. Ah well I’ll stay with my DS1821 + Expansion. Not binning 11 x Seagate drives to buy smaller capacity Synology ones …
            I hope your Niece is OK?
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          2301. Oh wow I was about to jump on board the synology platform but I’ll avoid if they are doing this as they are not a drive manufacturer this is just greed, certified compatibles i have no real issue with buy locking out like Apple used to in the 1990s with ‘their’ hard disks for internal storage on macs both scsi and PATA – sorry its just greedy practice
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          2306. If they manufactured the drives themselves, I might believe their claims, but they are using normal drives with custom firmware and any claims about “their” drives giving better reliability etc is just bollocks. Good thing there is not one brand less to choose from with NASes.
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          2307. I was considering getting a NAS for personal use and Synology was on the list of potential candidates. But if that’s the way they are going to do things they are off the list.

            Once they lock-in everyone they can it’s only a matter of time before they start charging more and more as they improve less and less. The line must go up!
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          2308. I’ve been a loyal Synology user for over 14 years, but any good relationship ends when one of the parties doesn’t know their limits! Goodbye Synology, hello Terramaster F6 424 Max with TrueNAS Scale
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          2309. They don’t manufacture drives… They buy them from… Oh look .. Seagate. They pop a label on top and voila, Synology…. Maybe even get them made with their own FW specs.
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          2310. LOL well say goodbye to synology… they cant keep up with hardware as it is with their network cards. 1gig nics on a nas now a days is crazy… now you have them controlling your storage no thanks!. They just gave other vendors a massive bonus.
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          2312. Synology is segmenting, BSM for home and ActiveProtect for business are clear… Whether this is a move to sunset DSM or they plan to keep DSM for small business is unclear. @nascompares
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          2313. This was a key reason a friend went QNAP instead of 8 bay Synology. Probably the one I own will be the last one. I wouldn’t have as much heartburn if the drives were not way overpriced. If they remove current capability on working systems, seems a legal response would be needed.
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          2314. I’ve been looking into options for upgrading my 5-year old Synology NAS. If Synology’s memory upgrade pricing is any indicator, it appears my relationship with them has finally come to an end. The ease of use for their OS can’t outweigh this.
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          2315. Synology just shooting themselves in the foot over and over and over again. I almost guarantee within the decade Synology with cease to exist as a home consumer company.
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          2317. It’s like they are saying please don’t buy us. Synology is just getting worse and worse.
            I just don’t want to set up my family folders again with someone else and Synology is pushing so hard to do so.
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          2318. I was waiting for the new models just to be lazy and not assembling a new computer with unraid to use mixed size disks that I have all around the house. If this confirms I guess I’ll have to go for the unraid router but nice cases for hotswapping disks are expensive and not very easy to work on them.
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          2320. My DS1821+ will be the last synology I purchase. If I need expanded storage beyond that, it’ll be the Ubiquiti UNAS and I’ll keep using Active Backup for Business until the model is no longer supported. I will not pay twice the price for a rebadged drive with special firmware.
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          2324. It seems to be a classic case of the tail wagging the dog. Is Synology not capable of making their hardware and software work equally as well with the majority of HDD’s ?
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          2325. I guess that Synology don’t see the home/enthusiast market as a market they are interested in anymore. It is annoying but ok, will be a few more years before i change again so I have to look at available options at that time
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          2326. synology 15 years behind others, poor hardware charges for adding your own! cameras, and this bullshit what a joke im glad I ditched them years ago, build your own is the way to go
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          2327. Unless they make the MOST RELIABLE storage in the world, there is ZERO justification for this. Thankfully not a Synology user and never will now!
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          2328. What I find disgusting in the ‘Enterprise 3rd party’ is that Synology is leaning more, if not pushing their HA drives over the Seagate EXOS and IronWolf. Now I used to build larger storage arrays and the EXOS series was a few years old at the time, but these were the BEST DRIVES for a NAS with their MTBF almost double that of the IronWolf Series and much better than the HA series pushed by Synology. I just don’t get it, I don’t understand. I am willing to pay for a BETTER DRIVE because I need my data to be secure and available, which is why I have EXOS drives in my DS920+. But going forward, I need better bandwidth and I am seriously excited about the new DS925+ with 5 bays and 2.5gig and optional 10gig ports and the ability to have a HotSpare (finally in a 5bay)… but if I have to play THIS GAME of their Preferred Drive, I would rather build my own system and go with another NAS OS for my own reliability, security and flexibility. The only reason I went for the DS920+ was due to the amazing support and reliability for what I would refer to as a Pro-Sumer (upper level consumer) device that ticked all my boxes… barely. I have been very happy with my NAS for the past several years, except for the Network bottleneck, but that is being really picky as I work with very large image files. But Come ON Synology, you will find PROSUMERS LEAVING you if you Forces us to use only HA approved drives at your own self imposed tariff (10% higher) vs a quality NAS Enterprise drive of the EXOS series.
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          2335. Most users knew this was coming. It’s a money grab and nothing else. Ugreen, Asustor, and others will benefit from this stupid move. They will loose a lot of people and businesses because of their stupidity. Not only NAS sales but C2 subscribers will fly away. Robocopy has always been my best friend. Corporate greed.
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          2336. I wont be buying replacement Synology units for my DS214+, DS1019+, and DS1520+. And I wont recommend them anymore either. Bye Synology, it was fun while it lasted. Anyone have recommended brands I could migrate to?
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          2337. Who has 2 thumbs and is never buying another Syology? This guy ????????

            Why would they even sell them without drives? Someone mentioned the possibility of forcing a drive refresh every few years. Maybe Synology could get into harddrives as a service with a monthly subscription.
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          2344. I hope this decision will be the end of Synology. They had a good run, but your OS can’t overshadow the greed. I’ve tried Synology, TerraMaster, and settled on Asustor. Aside from a Seagate NAS HDD crapping out after a year, I’ve been very happy with my choice. I’m mixing Seagate Exos Mach2 and WD Purple Pro in my NAS.
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          2346. Perfect timing. I was running a couple of Syno boxes, with 2tb of C2 storage for backup. Was midway playing with a F8 SSD Plus Terra master and MSP360, and Backblaze b2…. Time to dump these clowns.
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          2350. Heres a question.
            If Synology is doing this, and at this point ‘saying’ that the change will not affect older plus systems … that means that they could change their mind and make it so if we have a drive failure in our older system, we may not be able to replace the drive outside of the Synology brand drives.
            Obviously this would be a new limitation baked into a DSM update. The question is, should we turn off all updates to our older systems?
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          2351. Eh? This seems anti-competitive, work with HDD vendors to standardise (I thought they were mostly using established industry standards ala ACS-5) if you want support certain features/support then make good hard drives to convince customers to use them.
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          2352. And.. I’m getting out of the Synology business. Time to build my own NAS. I’ve been watching your other videos, and I am ready to make the jump. Now I just need to decide on an OS (TrueNAS core vs others).
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          2353. I switched to Truenas two years ago, looks like my timing was good. The cost of their drives is nearly double enterprise drives from elsewhere.
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          2355. This decision saves me money as I was going to buy 925+ to replace my ancient DS415play. But I refuse to by a complely new set if drives to go with. Poor DS415 will be worked until it dies, it is only a backup for me.
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          2356. I’ve felt for quite a while that Synology wants together ride of the non-enterprise user. It’s too bad. I’ve had several units over the years and I’ve bought a couple for my son’s families. I don’t know where this ends up, but if they go this way, I’ll go elsewhere where.
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          2358. These tech companies get too big and forget their consumer. If true Synology saw Nintendo’s Switch 2 announcement of how to piss off own consumer and said: -hold my beer.
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          2360. I’ve used unraid for well over a decade. Last year I bought a Synology to compliment my unraid, mainly to store all my important files and photos. I also bought a second Synology to use as an offsite backup and then bought a third as an archive for a duplicate copy of absolutely everything I own. Some of the changes that Synology has made since my purchase has made me really concerned and if this announcement is true then I’ll be having to investigate how I separate myself from Synology photos before I get too imbedded into the ecosystem. I’m out.
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          2363. WD Red Pro’s are mandatory for bulk server storage in my cases. I have run them in a semi for 3+ years, with them making active read/writes while driving on the worst roads America has. Not one of them have ever failed or corrupted any data. Not using anything else, unless I go buying enterprise class hardware. (Can’t really afford bigger enterprise drives, or same size flash drives right now.
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          2364. First they removed the codecs, then the disk support, then they will remove Synology Photos, they will say that few people use it, and then they will remove everything in general. and they will say just store the data there.
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          2369. Well, I was already most likely going to go for a different brand for myself, but my parrents don’t have a lot of needs for their NAS so I was thinking getting an other Synology. This changes that completely. Because while the hardware doesn’t bother me that much, this type of bs is completely unacceptable. They can keep their overpriced drives and underpowered boxes.
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          2373. I have gotten the 1821+ and other 8 bay Synology Units from past purchases, and I have the DVA3221 in my home as well. I do not believe Synology would mandate this, as it would be a deal breaker for me, and if i feel that way, then i have to assume others feel the same way as me. I would never buy another synology device for my personal use nor for my clients. And once synology forced me to get use to a different architecture, I would remain with the new company for decades until they forced me me off their system. So i just find it hard to believe Synology would just throw it’s users to another company, for no real reason. But if that is the hill synology wishes to die on, then so be it. I personally will never own another Synology again, as i am replacing the current hardware with non synology hardware as it fazes out. I just absolutely hate being tied to to any one company when it comes to hardware that can/does fail. and knowing I could not go to any store and replace a failed drive in an emergency is a deal breaker if that is taken away from me.
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          2374. Migration of hard drives from older Synology NAS models to the new plus models will continue to be possible without restrictions. If that weren’t the case it would have been a deal-breaker.

            Third party drives that are certified by Synology will continue to be fully supported as well. Of course this is a reduced set compared to allowing any third-party drive, but I’m sure it saves them on certification as well as support costs.

            The restrictions on certain functionality “in the future” including pool creation and volume wide deduplication is definitely a bummer.

            That said, I don’t use cheap hard drives for mission critical data. I’ve seen comments on here that people are buying refurbished and renewed drives to put into their NAS. If that works for you, great, but if you’re going to risk your data on a refurbished drive then you don’t need the ironclad reliability and performance of Synology in the first place.

            Sure, maybe you’re running SHR2 and figure that you have two drive fault tolerance and maybe you can take the performance hit during a multi-day rebuild that will occur more often due to using those drives, but that’s not my profile or the profile of most of my clients.

            As long as Synology support some additional certified third-party drives so I can mix and match across a few vendors and not have all my drives come from the same production lot then I’m okay.

            Will this push me to recommending other NAS models for some of my lower end clients? Most definitely! But for the vast majority of my business clients I will still recommend Synology.

            I’ll be upgrading my own DS1512+ to a DS1525+. I will say this will be my last Synology NAS, but that’s because I expect I’ll probably be in my 70s by the time it dies. It may even outlast me. ????

            I fully respect people’s opinions on here and completely agree that some of the decisions Synology has made will lose them customers. It would have been nice if they could have found a middle ground. In the end, I suspect their home user prosumer market is fairly small compared to their enterprise market, but proportionally cost them more in support costs, so it’s a business decision.

            Happy for constructive comments but flames > /dev/null
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          2376. I love my 1520+ and wanted to get another Synology. If this turns out true though, I will not purchase their brand anymore. I don’t want to put all my eggs in one basket.
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          2377. Bluntly, They wouldn’t have been considered and I would have gone with another companies products. This is likely the end of consumer sales and a focus on business sales. Who will be more likely to pay more for the extra security/reliability.
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          2379. Just wait until they announce that you will need to swap out your drives every 2 years to maintain data reliability. I’m sure someone at Synology is already thinking this.
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          2380. I need to see the “third-party hard drives certified according to Synology’s specifications” list before I can react to this news at all. I have a suspicion that the new list is going to be the same Toshiba, WD and Seagate drives that are already on the “Synology Products Compatibility List” today.
            I would guess that this “lock” is Synology’s way of handling the entire CMR vs. SMR debacle of the last few years.
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          2381. Thank you for the very useful information. I am considering to migrate from custom server with Truenas to Synology because of Electricity Cost. Look like I should wait and see about this harddisk vendor lock stuff.
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          2384. Hmm. Just in time. I was looking to upgrade my Synology NAS which is getting a little old. I went ahead and bought a UGREEN NAS instead. I don’t have time for Synology’s bull. Ugreen has better hardware, the software is not in a great place but Ugreen lets you install TrueNAS if you really need something more mature and I’ve heard you can even get DSM running on it. The only thing I need from Ugreen in-terms of software is a built in way to back up to Backblaze B2. But looking around it was recommended I use Duplicati in a Docker.
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          2385. I bought the 923+ during Cyber Monday last year. I felt like my 220+ was taking on too much. And the 2 drive thing was annoying me. I was thinking I should wait until this year but when the tariff talks started I decided to get it , especially since it was on sale. So glad I didn’t follow my secondary instinct to wait. After this , however, it’ll be a “build your own” scenario for me. Maybe ugreen. But they’ll probably get the Synology mentality after while and I’ll have to wait for another new-comer to try and take them out.
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          2387. When we were considering a big upgrade to our main servers last year we went down the super micro/truenas route vs our initial thoughts of getting one of their larger racks because of this issue.
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          2388. Right now on the US site. You can’t buy a Synology Enterprise series Hard Drive of any size. The Plus series is sold out over 12TB. The Enterprise drive is over $700 on amazon. How can Synology think going proprietary on Drives is a good idea. They can’t supply their customers enough drives. Fascinating move. I think they will have to walk this decision back in the next month or so.
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          2390. I’m conflicted with Synology, for storage alone it’s ok.. Synology Drive is good (but not great), Active Backup is simply awesome and couldnt believe how amazing it really is till my laptop needed a bare metal rebuild.. saved me and was so much easier than I thought it would be.. Synology Photos could be amazing if they allowed the look and feel to be rebranded.. I would use it as my main portfolio, but I dont as it doesnt and seems to be another synology app that I simply wont use… I dont mind paying a premium for the unit, but I object to being forced to pay a premium on everything inside it.. I was thinking of adding a second Synology as a backup but primarily due to both the drive lock in and for some units the limited 3rd party compatibiility there are better options that I can simply use as a backup storage unit that doesnt need all the other bells and whistles. It feels like a company doing their own thing and not listening to their customers… a dangerous place to be.
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          2391. I hope that’s not the case. I’m a massive WD fan and only trust them. I was waiting for the 25 series and if it’s the case I’m just going to wait for ubiquiti to release a better nas
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          2392. Rubbing an 1821+ with 64gb Kingston ecc ram, 6 hgst hdds, 2 Kingston server 2.5″ SSDs, 2 Kingston m2 SSDs as read cache.
            Looks like it is the last Synology I will ever own. *uск you very much, Synology, I’ll sooner diy a Nas than buy your e-waste again.
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          2393. As a user with a full DS223+ who just bought a couple seagate 28tb exos enterprise drives who is looking to update the NAS and making the 223 an offsite backup this news is forcing me to the UNAS pro more and more every day…
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          2400. I have a DS918+, but I don’t use any of the Synology apps besides the backup one (just haven’t been arsed to switch that over to Duplicati) and I run everything with Docker Compose, and had to edit the damn .mustache files to change the port on their shitty built-in nginx to open ports 80 and 443. So I’d already decided not to buy Synology again, but this definitely cements it.

            I’ve now got a Minisforum MS-01 running Proxmox, and I am in the process of setting up a Docker VM on there and redoing all my Docker infrastructure on that simply due to how utterly ancient the Docker version on DSM is, and I ultimately plan to put in a HL15 when I get room for a rack, then the DS918+ will be repurposed to hold local backups.
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          2401. 2 months ago I had to choose between Synology and QNAP and I’ve choosed QNAP.
            Now when all the leaks have pointing that Synology will be the “closed” system, I’m kinda
            happy that I have QNAP.
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          2405. Synology continues to stab itself in the gut to the home prouser. It’s time to move on their outdated hardware and Apple-like mentality of trying to enforce their walled garden.
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          2408. Loved my Synology DS918+ but this just confirms I’ll not be considering Synology moving forward. QNAP is looking likely where I’ll be going. Asustor support on my FS6706T network dropping has been pathetic (as with many others having this problem). Tech companies are really failing to provide high value and reliability these days.
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          2409. Oooh! we need some clarification on this. I’ve a DS1817+ with a dead motherboard. I’ve been waiting for the DS1821+ to be replaced before buying a new NAS with the expectation that I can get my 8 * 8Tb drives into a new unit and be up and running again. It sound like this might not work and I’ll need to get a DS1821+ before they become unavailable?!
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          2413. Was thinking of buying a new Synology, just lost my interest and gained a newfound hate.
            Synology keeps pushing old CPU’s, low specs machines, 2 or 4 GB of RAM in 2025 and now this. Won’t be looking at them again.
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          2415. I wont be buying synology in future, i had 2 boxes 1 was DSM 7 and the other DSM 6… I moved 3 old drives from DSM 7 box to 6 and it had tagged them, even though wiped and formatted ! I had to do some faff and delete some files on the DSM 6 machine to re-use them!
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          2417. This is something you’d expect from Broadcom. They need a root and branch change of management and product managers. What is wrong with these people. Old chips, poor hardware specs. They’re going the way of Blackberry.
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          2418. AFTER sticking with severely underpowered obsolete hardware and giving dismal incremental updates that is boring as plain water for decades, removing functionalities like hardware transcoding, HEVC support, discontinuing apps that is one of the reasons they are charging a premium, now doubling down on locking customers to buy overpriced OEM labelled drive in their non-enterprise line up? They may as well just ditch the consumer/ prosumer segment to reduce costs lol.
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          2420. Well if I was any of the other NAS manufacturers this would be the best news possible. What other manufacture will willingly give up market share for the fat cost of nothing.
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          2421. Isn’t this a way to get most users to say: this is my last Synology drive?

            If my IronWolf NAS drives are not going to work, then I’ll just go elsewhere…
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          2423. for me, one major inconvenience is uncertainty when migrating existing pool from older Synology (with third-party HDDs) onto new Synology NAS,
            looks like I will really have to start exploring Proxmox virtualized xpenology in case any of my old NASes dies? :/
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          2424. This is how companies die – failure to innovate (or at least keep up with competition) and also piss off your loyal customers. Welp, nice knowing you Synology, your software was great but your hardware was underpowered and overpriced. Not gonna miss ya.
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          2425. Further proof that Synology is completely out of touch with its target market.

            I’d been holding out for an upgrade and was eyeing the 1825+, but with this news I’m absolutely taking my business elsewhere. With 45Drives, Minisforum, Ugreen, and numerous others now entering the market, I will gladly give up the convenience of Drive and Synology’s admittedly solid backup solutions.

            I’m guessing there’ll be numerous others who are in my shoes; I’m also guessing Synology won’t care, because they’re fully committed to their enterprise business, which means taking a hit on unit sales to sell more drives to normal consumers isn’t going to matter too much. They are shifting margin while reducing support resources.

            So while I get the decision from a business perspective, I will no longer support this company with my wallet.
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          2429. I’m not paying their hard drive tax. As it is I buy used and renew drives to save a ton of money since I’m buying 26tb drives now. I currently have six Synology units in use. Screw this noise.
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          2433. I was a huge Synology fanboy. Time now to move on. There are too many decent alternatives built on better hardware with more-than-adequate software to stick with a brand where my cost for storage is double what I can find on the wider market. Not time to predict the death of the brand, but this will continue to hack away at sales and, if their enterprise hardware push doesn’t pan out over the next few years, Synology’s revenues are going to shrink. Best to the gulls, Robbie.
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          2439. Furthermore, migrating hard drives from existing Synology NAS to a new Plus model will continue to be possible without restrictions. <- If thats true, at least the initial HDD would have no restrictions...
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          2440. Bold strategy, let’s see how it works out for ’em. It will likely turn out to be a great idea, taking something as open source and matured as hard drives, and forcing it into your own overpriced ecosystem. Great. Idea.
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          2441. I reckon Qnap have infiltrated an agent on to the Synology board and are killing them from the inside! I really can’t think of any other explanation for their quite baffling decisions over the last 18 months or so! ????
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          2444. If they fully lock people into Synology drives they should do what video game console companies have done in the past and reflect that in the price.

            Personally, I have the drives already so I’ll buy elsewhere if that’s the case.
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          2445. I was planning on moving away from Synology for home use as the hardware is under powered for some use cases I’d like. I will keep my 918+ till it dies for active backup and surveillance station when I upgrade to something else.
            This would be a very poor move on their part. Lower powered hardware coupled with locked in drives, this will shoot themselves in the foot.
            I do love DSM, but this would be enough for me to go full truenas.
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          2448. Time to look at the competition now. I’m guessing ugreen but more research is needed. Having “the best software” isn’t going to prevent people leaving this time round.
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          2449. It’s a peculiar way to go forward, especially given that they’re not making any big changes to the platform itself (at least from what I can tell in the spec sheet).

            For the security claim, the only feature that would be interesting is if they were introducing some kind of ransomware protection at the drive level, requiring specialised firmware on the drives. That would set Synology apart from the competition in this market segment.

            It would be interesting to know who will be manufacturing the drives for Synology.
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          2450. I already have a ugreen dxp4800 plus it’s great and is much better spec and cheaper than my 923+, I was considering upgrading my 923+ to a 25 series because 2 cores just isn’t enough but if Synology do this then I will be buying another ugreen nas
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          2452. Time for someone to write a guide on how to move/mount a 8x20TB raid6 array (synology uses mdraid), on a Linux computer or a Ugreen nas. To CONTINUE using the volume there instead. It’s not like ppl going to buy 8 new drives to copy any data. ????
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          2458. I’d originally been waiting for the 925+ but picked up a 923+ last month, arriving the day before the ‘original’ leak, which was very annoying! I’d wanted the 2.5gbe but aside from that the 923 was fine for my purposes and it did cross my mind there may be further hardware lock ins announced with the new systems.

            So glad I stuck with the 923+…. And I did upgrade the network card as I wondered if they would become scarce as they weren’t being used in the new model.

            This new system should last as long as I’ll need it for work. After I retire I may be more open to the DIY market for tinkering but in reality the competitor software in the next 5+ years ought to at least have caught up with DSM.
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          2459. Apple kind of mentality. Make everything incompatible with other brands, put limitations on purpose and make sure is not user upgradeable.

            I think Apple users going to love the new Synology ???? they are used to this kind of abuse ????

            #ChillGuysJustKidding kind of ????
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          2460. At this point I think everyone should stop using Synology devices and making videos about them. The only discussion regarding Sunology is to never use them , if this info is true
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          2463. I have never seen anyone strangling himself and still be happy like Synology does, @NASCompress is putting it mildly when he says “”little bit more expensive”…. I just check the pricing for the 20 TB drives in my country and its whopping OVER TWO TIMES more expensive than Ultrastar 20TB
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          2464. Wanted to purchase a new 8 Bay Synology NAS to add to my current 8 bay NAS (Also Synology) , However seeing their stats for the upcoming hardware and the rumours of what you are saying, I have just bought the the UGREEN DXP8800 Plus 8-Bay Desktop NAS, added NVMEs and extra memory – very happy with my choice.
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          2467. If UGREEN brings out a future 5 bay expansion unit for their NAS units, I’d switch over when it’s time to upgrade my old DS1019+
            Better hardware already, Software I’m not too bothered about I don’t really need all the features of DSM, Only use it for backups, transferring files from one pc to another on local home network and then also would use it for Plex to stream my media onto tv.
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          2469. You are naïve or pretend to be, is ALL about profit, and this obvious will only going to hurt them on the long run. In fact I think theirs best days as company already passed.
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          2470. The way this has floated into view smacks strongly of Synology trying to quantify the level of backlash before jumping in with both feet. I can’t think of a direction to go that would call into question using Synology professionally more than this one would.
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          2473. Just saw the posted update. What’s the betting Synology will roll out this policy to non-plus models in time, citing all the same blurb reasons they have just done.
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          2478. The moment Synology announced their own drives, the writing was on the wall. They touted the benefits of upgrading HDD firmware on the fly (something very few people ever do with HDD’s in my experience). There had to be another key reason to introduce their own range of drives, and here it is.

            Of course, this isn’t a surprise to me. I purchased a DS223 about a year back, my second NAS from Synology, and threw in a pair of Crucial MX500’s. Skipped the usual nag warning about not being recommended drives, and happily installed DSM. however, an inexplicable instability began to show itself, only on a restart, where one or the other drives failed to be recognised. This often resulted in a total re-creation of the volume/pool and a reload of data. Months would go by without an issue, then a reboot was required and the same would occur again.

            Finally, in frustration I purchased a Synology HAT3300 HDD after checking to see that the drive compatibility list for this newer NAS only now showed Synology HDD/SSD’s as being compatible.

            Removed the MX500’s, installed the HAT3300 and all has been flawless since, multiple reboots and all.

            The moral of this story is that it’s clear to me that Synology have deliberately ensured incompatibility by not playing nice with non Synology drives. I do not believe it’s the fact I was using SSD’s. Of course,I could be wrong here, which begs the question, why was there issues with SSD’s.

            Anyway, the course Synology has taken was inevitable and, for me at least, will ensure I look elsewhere for my next NAS. It feels as if Synology has lost touch with the mainstream consumer, gotten too big for their boots and done so in a market that now sees serious challenges coming at them.

            Good luck with this attitude Synology, we warned you.
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          2481. If TRUE: they ended home & small office system users going forward!
            The plus for users is Synology assumes full responsibility for any & all failures!
            There will be No One Else to Blame.
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          2482. UPDATE #2 – There is now an official Synology detail on this:
            ” *Synology is increasingly relying on its own ecosystem for upcoming Plus models – Following the success of the High-Performance series, the company is now increasingly relying on Synology’s own storage media for the Plus series models, which will be released starting in 2025. Users will thus benefit from higher performance, increased reliability, and more efficient support.  “With our proprietary hard drive solution, we have already seen significant benefits for our customers in a variety of deployment scenarios,” said Chad Chiang, Managing Director of Synology GmbH and Synology UK. “By expanding our integrated ecosystem to the Plus series, we aim to provide all users—from home users to small businesses—with the highest levels of security and performance, while also offering significantly more efficient support.”  For users, this means that starting with the Plus series models released in 2025, only Synology’s own hard drives and third-party hard drives certified according to Synology’s specifications will be compatible and offer the full range of functions and support.

            There will be no changes for Plus models released up to and including 2024 (excluding the XS Plus series and rack models). Furthermore, migrating hard drives from existing Synology NAS to a new Plus model will continue to be possible without restrictions.  The use of compatible and unlisted hard drives will be subject to certain restrictions in the future, such as pool creation and support for issues and failures caused by the use of incompatible storage media. Volume-wide deduplication, lifespan analysis, and automatic hard drive firmware updates will only be available for Synology hard drives in the future.  Tight integration of Synology NAS systems and hard drives reduces compatibility issues and increases system reliability and performance. At the same time, firmware updates and security patches can be deployed more efficiently, ensuring a high level of data security and more efficient support for Synology customers.* ” – Germany, Düsseldorf – April 16, 2025
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          2483. I just put a new 8tb Ironwolf into a 420+ and even though the drive database is up to date, its telling me that the drive is not supported. If suggestion for the 25 series is true, they will lose countless sales, and they are trying their best to persuade home users to never buy any more Synology devices, was looking for a couple of 925+/1525+ but no chance now . . .
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          2485. Must be some clever programmer who could code to bypass these locked drives, not bothered myself as I will not be buying a synology unit now ,will just carry on using what I have for the last 5 years
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          2486. Synology is gonna dissapear like Drobo eventually. They are making the same mistake as VMware who are now reverting back the free offering after most people moved to other solutions like Proxmox.
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          2490. Shame. My 1520+ has been great but when I do upgrade, Synology will be off the table. More power to them, but that’s the end of the pro-sumer/home user market for them.
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          2491. Wow. I wasn’t too bothered about things a lot of other people complain about with Synology, and was looking forward to getting a DS1825, but if this is true it’s the final straw for me.
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          2493. If they fully block using uncertified drives, its like shooting themselves in the foot. Ugreen and others are trying to penetrate the market the only buying point (for me at least) is the maturity of DSM. They can always just turn down any support questions or request for devices using non-certified drives but completely not allowing it is just bollocks.
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          2494. time for “how to desynolify your nas” …? If this isn’t a sign to vote with your wallet, than I don’t know what is. First they remove features, now they force you to exclusively their hardware, what’s next?
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          2495. В мене he 4kn hitachi 4x10Tb. Працюють добре. Брав вживані 4 роки в дата-центрі Амазону відпрацювали бо бачив фото сервера з якого вони. Такі Амазон використовує
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