Can We Forgive and Forget The Synology HDD Compatibility Flip Flop?
Synology’s recent reversal on hard drive compatibility has reopened a larger debate about whether its NAS systems remain a trustworthy and sensible choice for both new buyers and long-term users. Throughout most of 2025, the company faced sustained criticism after enforcing strict drive verification checks that prevented users from installing or operating third-party HDDs and SSDs from major brands like Seagate and Western Digital. This policy, applied to the new Plus-series NAS models such as the DS925+, DS1525+, and DS1825+, effectively forced customers to purchase Synology’s own branded media or risk an unusable system. For a company long regarded as the industry standard for dependable and user-friendly storage solutions, the move appeared both unexpected and self-defeating. Although Synology later justified the decision as a way to ensure system stability and reliability, the backlash was immediate and global, with declining sales and widespread frustration among users who saw the change as a form of corporate overreach. Now, with the brand having confirmed a full rollback through the DSM 7.3 update—restoring support for non-Synology drives and removing prior warning prompts—the discussion has shifted. While the reversal is seen as a victory for users, it also highlights how fragile consumer confidence has become, and how a single policy misstep can redefine a company’s relationship with its community.
Below, my original video after the change by Synology after 6 months of their strict HDD media stance:
What Did Synology Do Wrong?
Synology’s critical mistake was implementing a restrictive hardware policy that undermined one of its key historical strengths: flexibility. For years, the company had built its reputation on offering an intuitive software platform, DSM, that ran on a wide variety of hardware configurations. By deciding to enforce hard drive compatibility restrictions in the 2025 generation of Plus-series NAS systems, Synology effectively turned once-open devices into closed platforms. The systems refused to initialise DSM or create storage pools when non-Synology drives were detected, and even when users managed to proceed, the interface was flooded with persistent warnings labelling third-party media as “unverified” or “at risk.” This move frustrated not only home users who wanted affordable upgrade options, but also small businesses that relied on Synology NAS for their daily operations. It created unnecessary technical and financial barriers at a time when alternative NAS vendors were offering greater compatibility and value. The brand’s own messaging made the situation worse: early statements focused on “system integrity” and “firmware optimisation” but failed to acknowledge that the change mainly benefited Synology’s hardware sales rather than the end user.
The second major error lay in how the company managed the fallout. Synology’s communication strategy throughout the controversy was inconsistent, fragmented, and in some regions almost non-existent. Different regional branches released conflicting press materials, with some hinting that compatibility with Seagate and Western Digital drives would soon return, while others maintained silence. No clear timeline or explanation was given for the testing process or the reasoning behind such aggressive enforcement. As a result, long-standing partners and distributors were left unsure of how to address customer concerns. Meanwhile, the online community—particularly on Reddit, NAS forums, and YouTube—quickly filled the information vacuum, fuelling frustration and speculation. Instead of clarifying the company’s intentions, Synology appeared defensive and disengaged, disabling comments on some of its own videos and refusing to directly address mounting criticism. This combination of restrictive policy and poor communication not only hurt its reputation but also suggested a growing disconnect between the brand’s leadership and its user base.
Why Are Users Mad at Synology?
Many users felt betrayed by Synology’s actions because the company had long marketed itself as the reliable, user-first alternative to more complex or DIY storage solutions. For years, Synology’s systems were praised for their openness—allowing customers to build their NAS setups using widely available components from trusted brands like Seagate, WD, and Toshiba. The introduction of hard drive restrictions in 2025 fundamentally altered that relationship. Suddenly, the same users who had invested heavily in Synology’s ecosystem found themselves unable to upgrade, expand, or even install DSM without purchasing the brand’s own drives, which were often rebranded versions of existing enterprise models sold at a premium. The move was viewed as a breach of trust, and the lack of transparency surrounding it only made things worse. Many saw it as an attempt to create a closed ecosystem that prioritised recurring hardware profits over customer freedom. This frustration was compounded by the timing—during a period when users were already facing higher hardware costs and tighter IT budgets, making Synology’s restrictive approach feel especially tone-deaf.
The Alerts and ‘Warnings’ that users have gotten used to up tll now (i.e pre DSM 7.3 roll out):
Another major source of anger came from how the policy rollout created confusion and inconsistency across Synology’s product lineup. While the Plus-series desktop NAS models received the strictest restrictions, larger RackStation and XS-series devices remained unaffected, creating the impression that Synology viewed its home and small-business customers as expendable. Even after announcing the rollback with DSM 7.3, many users noted that the company’s official compatibility lists still failed to mention Seagate or WD drives, and that public communication about the change was minimal. For those outside tech circles, this meant that the situation looked unchanged—product pages still implied that only Synology drives were supported, and many older negative reviews remained visible online. As a result, even with the restrictions now lifted, the perception of Synology as a brand willing to prioritise profit over user loyalty persists. The long delay in addressing community backlash, combined with inconsistent messaging, has left many customers sceptical that this U-turn represents a genuine shift rather than damage control.
What Did Synology Do to Fix This?
Synology’s eventual fix came in the form of a full policy reversal integrated into DSM 7.3, the company’s next major software update. With this version, users of the 2025 generation of Plus-series NAS devices—including models such as the DS925+, DS1525+, and DS1825+—regained the ability to freely use third-party hard drives and SSDs. The update removed not only the installation barriers but also the persistent “unverified drive” and “at risk” warnings that had previously appeared in Storage Manager. For most users, this restored full functionality, allowing them to initialise DSM, create and expand RAID arrays, use hot spares, and assign SSDs for caching without restrictions. The change essentially returned Synology’s systems to the state they were in before the controversial policy was introduced earlier in the year. The reversal applied primarily to desktop-class NAS systems rather than rackmount or XS-series models, suggesting that Synology wanted to restore goodwill among its core consumer and small-business audience first.
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However, the way Synology implemented this reversal has drawn mixed responses. Instead of releasing a simple compatibility database update, which could have resolved the issue quickly, the company bundled the fix into a full DSM version upgrade. That meant users had to install an entirely new operating system build to regain third-party drive support, even if they were otherwise satisfied with their existing DSM 7.2 installations. For those managing multiple NAS units or enterprise environments, this created complications, especially since DSM 7.3 initially lacked a public beta and required careful validation before deployment.
The company also issued few direct statements about the rollback, opting instead for limited press communications that focused on “listening to customer feedback.” Despite the importance of the change, Synology’s product pages still make little mention of renewed Seagate and WD compatibility, leaving potential buyers to rely on external coverage or word of mouth. While the technical fix was effective, the manner of its rollout showed that Synology’s communication strategy remains cautious, reactive, and focused on damage limitation rather than proactive transparency.
What were/are the benefits of Buying Synology-branded Hard Drives and SSDs?
In parallel with the policy adjustments introduced in DSM 7.3, Synology has also begun expanding a series of benefits and incentives aimed at customers who purchase Synology NAS systems together with Synology-branded storage media. These initiatives are part of the company’s ongoing effort to strengthen its vertically integrated ecosystem, ensuring optimal performance and reliability when all components come from the same source. In selected markets, buyers who purchase Synology HAT, HAS, or SAT series drives on the same invoice as their NAS hardware now receive extended warranty coverage of up to five years, administered directly through authorized distributors and resellers. In addition, Synology has introduced an Express Replacement program, allowing for immediate drive swaps during the warranty period without waiting for the defective unit to be shipped and inspected, effectively mirroring the convenience of a premium RMA service. These benefits are available at no extra cost when drives are purchased through approved channels. The initiative is designed to make Synology’s validated ecosystem more appealing to businesses seeking predictable lifecycle management and faster recovery in the event of hardware failure, while also providing an incentive for users to standardize on Synology-branded components rather than mixing third-party storage.
Head over to Blackvoid HERE to read Luka’s great write-up on DSM 7.3 below:
| Drive Type | Listed on Compatibility List | Not Listed (Not on Incompatibility List) | On Incompatibility List |
|---|---|---|---|
| HDD | Fully supported for installation, storage pool creation, migration, and caching | Fully supported for installation and storage pool creation; no warnings or limits | Blocked from installation and storage pool creation |
| 2.5″ SATA SSD | Fully supported for installation, caching, and migration | Fully supported for installation, caching, and migration; no warnings or limits | Blocked from installation and storage pool creation |
| M.2 NVMe SSD | Fully supported for cache and storage pool creation (on select models) | Not supported for new cache or pool creation; supported only if migrated from an existing system | Fully blocked from all operations |
| Warranty Coverage | Full Synology NAS warranty applies | Full NAS warranty applies, but Synology may not provide drive-specific technical support | NAS warranty applies; installation blocked |
Why Are Some Users Unconvinced?
Many long-time Synology owners remain sceptical because the company’s pattern of restrictive decision-making has not been limited to hard drives. Over the years, Synology has gradually tightened control over hardware support in other areas, such as M.2 NVMe SSD usage, network adapters, and GPU compatibility. Even though the recent rollback allows full use of third-party HDDs and SSDs in Plus-series models, the same freedom does not apply to NVMe storage. Users still cannot create storage pools or volumes on M.2 drives unless they are Synology-branded, which reinforces the perception that the company is only willing to compromise when it faces enough public pressure. Critics point out that while Synology deserves credit for reversing the hard drive restrictions, it has shown no similar flexibility in other parts of its ecosystem. This selective openness suggests a tactical move designed to repair short-term reputation damage rather than a genuine shift toward more open hardware policies. As a result, many users fear that future DSM updates could easily reintroduce similar restrictions under a different justification.
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Another concern is that Synology has not done enough to communicate these changes clearly to new buyers. Even after the DSM 7.3 announcement, the company’s official compatibility lists for 2025 models still prioritise its own drives, with no explicit mention of Seagate or WD models being supported again. For first-time users who rely on these lists for purchasing decisions, there is no clear indication that the policy has changed.
This lack of transparency undermines confidence in Synology’s commitment to openness. Furthermore, the decision to tie the rollback to a major DSM update rather than a smaller patch raises worries that the company could use similar tactics in the future to control hardware functionality through software revisions. Many see the reversal as a necessary correction rather than an act of goodwill, and that distinction matters. Users may accept Synology’s reasoning for now, but the brand’s reputation for reliability has been replaced by a lingering doubt about whether it can be trusted to keep its platform open and user-focused.
| NAS Series | Drives on Compatibility List | Drives Not Listed | Drives on Incompatibility List |
|---|---|---|---|
| RS Plus (e.g., RS2423+, RS422+) | Supported for new installation, storage pool creation, and migration | Supported only for migration; cannot create new storage pools or caches | Fully blocked from all operations |
| DVA/NVR Series (e.g., DVA1622, DVA3221, NVR1218) | Supported for installation and migration | Supported only for migration; cannot create new storage pools | Fully blocked from all operations |
| Supported Drive Types | HDD and 2.5″ SATA SSD | HDD and 2.5″ SATA SSD (migration only) | All drive types blocked |
| Drive Example Notes | Synology HAT5300/HAT3300 verified; select enterprise drives | Seagate IronWolf, SkyHawk, WD Purple not yet verified for use | Drives failing thermal or firmware tests |
| Use Case | Rackmount and surveillance workloads requiring consistent write throughput | Data migration or backup restoration | Unsupported entirely |
Should You Trust Synology NAS Again?
Trusting Synology again depends largely on how much users value its software ecosystem compared to its corporate behaviour. The company’s DSM operating system remains one of the most advanced and stable NAS platforms available, offering a wide range of applications for backup, surveillance, multimedia, and virtualization that are unmatched by most competitors. For those who prioritise reliability, ease of use, and integration over raw hardware flexibility, Synology still provides a compelling product. The reintroduction of unrestricted hard drive support in DSM 7.3 restores much of the practical functionality that users lost earlier this year, and for many, that will be enough to justify purchasing a new NAS. From a technical standpoint, the Plus-series devices are still capable and efficient, with consistent performance, strong data protection features, and excellent long-term support. In short, the hardware remains solid, and the software continues to define Synology’s market dominance in turnkey storage solutions.
Below, references to the change in hard drive support policy are either absent in release notes or severely underplayed on the compatibility pages as of 3rd Nov 2025.
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However, from a consumer trust perspective, caution is still warranted. The brand’s repeated pattern of restricting features, followed by later partial reversals, has left many wary that similar policies could return in future product generations. Even though DSM 7.3 represents a positive correction, Synology has not issued any long-term assurances that it will maintain this open stance. There is also concern about how much influence profit margins and proprietary hardware incentives continue to have over product decisions. For experienced users, the safest approach may be to treat Synology as a premium but increasingly closed ecosystem—one that delivers outstanding software at the cost of long-term flexibility. Whether it is “okay” to buy a Synology NAS now depends on priorities: if you value a polished interface and dependable system behaviour above everything else, Synology is still one of the best options available. But if transparency, open standards, and full hardware freedom matter more, then the company’s recent U-turn should be seen not as a full restoration of trust, but as a cautious and temporary concession to public pressure.
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If they sunk a bunch of money into their own branded drives, etc. No way we’ve heard that last of this. Sunk cost fallacy is strong.
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sorry to say this but they are dead to me
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Eff them. They’re anti-consumer, period.
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I was considering a DS925+ mainly due to the software. Due to the nature of my business, I like the fact that I can use the NAS as a domain controller. If I could find any other brand that could give me the same functionality (DC), I would pull the trigger immediately.
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I always get the feeling that Synology was the darling of the Nas community, they were loved an Apple has been loved. But now the fans are reckoning with the fact that the brand and product has flat turned away from them. Seems to me as a noob I struggle to see the infatuation.
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Nope, this time I jumped to other brand, and gonna use Xpe… much better hardware, lower price, any HDD/SSD I wanna use.
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Nope, never again. They will try this again, so I’m out. Terramaster is my choice now
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Not even Synology’s tech support knows what’s going on. Asked them a bout if a brand new RS2423RP+ would work with 3rd party drives and got: “You are correct—the new drive compatibility policies introduced with DSM 7.3 specifically apply only to 2025 models. Since the RS2423RP+ is not a 2025 model, these restrictions do not affect your device. But you cannot use third-party HDDs to create new storage pools on the RS2423RP+ running DSM 7.3 as still recommended to use drives from the official compatibility list for the best reliability and support.”
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Never will be ok … they must fail and be a “remember if “ for the rest of tech companys ! Greedy actions should be punish by end of a company !
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I will venture a guess that a large portion of those saying “no I will never buy” already have have a different system and are just happy to be able to complain about Synology; you know, the typical tribal warfare for the sake of warfare.
Personally, their excellent software trumps everything else, and I am happy to stay with the brand, while also hoping that they come to their senses and allow third part brands to work seamlessly.
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Nope. They’ve shown their colours. Companies need to start realising that burned reputations never recover in some minds – maybe they’ll be less inclined toward hostile decisions.
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Some of you should ask if NAS is only storage. Native apps and native BACKUP applications for VMware/Hyper-V for FREEE is essential. Having Dockers as SW is just a joke. Was considering moving away from Synology last 6 months but after weeks of testing TrueNAS and cloens again /like every year/ I think its still 5 years behind in applications. Terramaster new OS looks promising with lots of apps, will see if its stable for backup scenario.
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fool me once shame on u. fool me twice, shame on me. so… u wanna give them another chance to rug pull u in future? good luck. i’m happy with truenas ????
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When they took away Video station and stopped transcoding, I stopped all software updates to keep those features on my system.
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I have had Synology for years now but when it fails I will NOT go back to them, I’m looking at Ugreen next.
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The best way to affect real change for any company/corporation is to vote with your “Money”; if you are not happy with what they have done or are doing, then do not buy their products. When a company/corporation loses large sums of money or large % of market share because users are not happy with the path they are on or changes they have done; generally 2 things happen, 1 they change or 2 they go out of business.
So vote wisely with your money…
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Yea too late for them I bought UGreen
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It’s disappointing to see that Synology still hasn’t acknowledged or apologized for the direction they’ve taken. Their approach really hasn’t changed — it feels like they’re doubling down on locking users deeper into their own ecosystem and focusing more on storage control than user flexibility. I used to really respect their balance between reliability and openness, but lately it seems that freedom and transparency have taken a back seat.
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DS920+ will likely be my last Synology it still works for me. Probably Ugreen or Minisforum will be my next once my NAS reach the end of its life.
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No. Trust flew the coop.
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Well, Synology has shown their true face. They try to screw their customers over and they will try it again in the future. We are the customers and we don’t agree with this behaviour. We are tired of companies pulling these kind of tricks on us and we will not be giving them our money again.
Thankfully there are various alternatives out there, competing products might not be able to do exactly the same things, but at least most of them will have about 65% to 95% of the functionality most people need. The switch will be tough but it will be worth it.
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Nope. They made it extremely clear via their actions all these many years they are there to screw you, if you are stupid enough to let them.
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I have the Ugreen 4800+ running unraid and the Synology DS1525+ best of both worlds. Not caught up with the
hard drives. Issue I use 4 TB Synology enterprise drives 20 TB for pictures and personal files. Enough for my needs the movies I keep on Ugreen 4800+.
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Seeing is believing, the global and Australian locales on their website still show no other drives than Synology’s own stickered ones. Mentioning Australia because that is were they launched the 2025 series, not because I’m from down under.
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Once a company gets the taste of controlling their customers, they never let it go. Look at Microsoft, see what they have become then avoid doing business with this company. It is how they learn.
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They showed their true colours, I wouldn’t trust them.
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Now I have a problem…
When Synology started excluding third-party hard drives, I was just about to upgrade from my DS920+ to a larger NAS, the DS1825+. Then I considered buying the DS1821+ instead, and now that Synology has reversed its decision regarding the hard drives, the DS1825+ has become interesting again.
However, after watching this video and reading the other comments, I’m now having second thoughts about buying a Synology NAS at all. I use the NAS exclusively for personal use, including VMM, Container Manager, Hyper Backup, ABB, etc., and I’m now quite unsure what a good and secure alternative to Synology and the DS1825+ would be.
Perhaps you have some suggestions for me. Thanks in advance. ????
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Never ever again. System old and locked. Hardware 2 generation behind. Not responding to users. Why should someone trust them? Trust is earnd hard and takes years. Trust is lost in a second. They fucked up and deserve to go out of business
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Thanks for posting. I appreciate the update with your thoughts on things. I fully agree with your thoughts.
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Once burned by Synology, twice shy. ????
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NO … but if they could beat UGREEN …and that will not gonna happen ????????????????????????????????
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Kupiłam, wstawiłem toshiba i mam to gdzieś. Oprogramowania nie oszukasz
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No.
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I was waiting for Synology to unlock HD… So I just bought the new Terramaster!
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I don’t want to, but I want to keep my configuration, because nowadays with a job and family I lack the time to reconfigure everything on a new system. So I will reluctantly accept Synology’s policies and upgrade my ds218+ to a ds925+.
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Synology is pushing onward a cloud storage in little steps. That is not where you have a NAS for if you wouldn’t give your data to a 3rd party. They become large on good software on medium local hardware and not really progressing on hardware anymore since 2020. My last buy is a DS620SLIM a couple of years ago and running 6x SATA TLC SSD’s for storage.
Works as a charme as due to the SSD’s the speed en response is zo much better than my previous NAS with HDD’S was. Also the energy consumption, heat production and noise is almost nothing
I trust Synology perhaps again when they produce a 4-6x NVMe storage NAS without manufacturer prohibition on drives. They should follow the standards.
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So I want a 5 bay. I quite liked DSM and for what I need it it looked compelling. But this HDD approval thing sounds really not great.
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i will never ever buy any synology products in my entire life and i will pass this tradition to my family members over and over centuries will come.
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I miss the seagulls…
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???? Buying Synology? Of course that’s OK! *But it’s stupid to still buy Synology:* ‼‼
‼ Synology’s new ultimate goal is greed, regardless of what serves its customers, which *is why Synology still enforces you to buy Synology “compatible” SSDs that are well over 200% too expensive.*
⚠ *That’s why it’s pretty certain that Synology will soon scrap standard apps overnight or charge high license fees for backups, for example.* ⚠
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I was about to buy a Synology, but all this hassle with the drives made me get a Unifi Unas instead.
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so hows asustor now a days?
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Just a remark from a not native English speaker like me, you are particularly difficult to understand. Make an effort or use a synthetic voice generator and slow down, otherwise very interesting content for somebody having to invest several NAS.
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Synology is dead to me, i had 6 NAS from them, but i wont be buying anything anymore.
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Help need advice . Small office with Nas raid.
Current system isn’t letting us share to network printers . We aren’t tech savy. Also while it uploads .docs, raw, pretty much any file they aren’t viewable unless you download them first.
We want to file share , view , print on network.
This isn’t a hobby for us we don’t want to f with it just have it work.
Only needs to be 80tb or less.
10 computers 6 printers and numerous phones , tablets . Word office 365 photo shop the norm . Some 3d but that’s not done on the Nas.
Looking uncomplicated and maybe a $1500 ish or less price point . I repeat. Not text savy not a hobby we don’t want to f with it , it just needs to work.
Right now everything going on the Nas we have to download to do anything with (sometimes just to see what it is) and print. Then upload again. Pita
“Unsupported. Cannot view file “. Over and over and over.
Can’t see it never mind print it of a net printer it’s b.s. ????????
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I still don’t trust them
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I made the mistake of purchasing a DS425+ a couple of days ago, do I refund and get something else or just make do with it? Can use whatever hard drive but I guess I use any nvme m.2 ssds and transcoding not working kinda sucks although I can get it to work via scripts. Thing that sucks is I’m in Turkey and I don’t have access to some of the suggested NAS brands you guys are mentioning like Ugreen…
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No. Don’t be stupid.
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if another brand nails synology drive, I’ll switch. Until then I’m stuck with them.
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Synology FAFO!
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Simple answer. NO! ABSOLUTELY NOT! Why? because there is much better hardware NAS out there!
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unsub sick of getting suck behind pay walls.. do better..
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Video Station, Hardware Transcoding, The old DS Photos which was perfect for the hundreds of thousands of photos I have, the hard drive lock outs. The abandoning of Download station (fantastic for youtube downloading to DSVideo). Anemic hardware and making it needlessly difficult to add RAM to some devices – I remember cracking my 416Play in half to do it.
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No… I am switching over to Ugreen for my next NAS. Much better hardware spec.❤
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Downgrade of hardware options and removal of software that you’ve already ‘paid for’ has lost trust for many. I’m a good few years away from a new NAS, but when I get there, it’s unlikely to be Synology.
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I used to be interested in Synology. Never again. In this day and age, it really puzzles me how disconnected people can be and still try to push antiquated anti-consumer policies. If you want to restrict what I want to do with something I own, you GTFO!
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well I am existing DS920+ user if my synology decided to die and then I need another ones else if you are new to NAS then donttttttt
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Here is the video I need:
I have a DS 220+ and have deployed a couple of Synologys in small businesses. I am ready to refresh and expand as I am beginning to fear hardware failure. I would love to bring in a UGreen NAS and continually move functionality from the Synology. I recognize that I might miss the finer features of, say, Drive.
I have no idea how I would begin the integration and what pitfalls I should fear.
That is the video I would love to see.
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knowing someone in Toshiba, they just say this is part of Synology’s HDD verification procedure. They just don’t understand why Synology didn’t complete the verification and launch with a slew of inhouse and 3rd party HDD. Instead now they are fighting the PR disaster due to their premature launch strategy.
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nope never
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No. Its temporary. There’s no way they’re backing away from this plan permanently. But I still think the plus line is getting replaced by BeeStation in the long run.
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What I need in a NAS, specifically, is a NAS that can do something like SHR AND have a feature like Synology Drive where I can sync to separate HDDs connected to my PC for backup. This is the most important thing for me as I run a media server, in this case Jellyfin. Do any of these other NAS’s do that with the ease of Synology?
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Why should they be given any credit for rolling back a lock down that was designed to screw customers? Pay attention to how companies treat customers, chances are they will do it again.
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Nice software, mediocre hardware and one of the least trustworthy and incompetent management teams in the industry. I can’t imagine paying a premium myself.
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I still want a 5 bay QNAP with 2xM.2 nvme slots,10GBE, intel cpu, 2 slots for ECC memory, one pci-e expansion slot. Bonus points if I can just move my existing QNAP drives over and then let me upgrade/convert it from QTS to QuTS Hero, without the extra middle step of copying everything off onto that spare 40TB drive I don’t have lying around (who does?), converting, then copying everything back on. And I want it for under $1000 without drives. I’m waiting.
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You suffer from verbal diarrhea worse than anyone else on YT. And seriously, that timeline again looks like Morse code run a muck.
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No sir, I think I shan’t.
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Never Again. When they tell you who they are, believe them.
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No, it is not okay. They attempted to restrict hard drive support, ripped out GPU driver from the kernel, … No thank you.
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Just a single datum so maybe I had the bad luck, but my DS723+ bricked after 9 months and I had to pay shipping one way to get the RMA (The RMA process went smooth once I got through the janky initial web front end and got a ticket with tech support.). There is nothing stressed or abnormal in my use case, just standard drives serving files over the built in 1G ethernet, no NVME caching or media streaming, no 10G add in card, on a UPS power conditioner.
I am not happy with the DSM-7 OS they go to substantial effort to lock you out of system configurations. (I was reasonably happy with my very old DSM-5 nas)
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There’s so many better alternatives out there now anyway. If you want simplicity go Unifi, if you want power build your own, if you want price there’s a ton of options. And Synology wasn’t great at ANY of them…
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I will never trust Synology again. I replaced all my Synology devices and cancelled Synology C2 backup six months ago. Now I’m no longer in the Synology ecosystem. Personally, I like the UGO. Loving my new setup.
My upgrades:
Synology DS918+ > UGREEN DXP4800 Plus
Synology DS418+ > UGREEN DXP4800 Plus
Synology RT6600AX > Ubiquiti UDR7 UniFi Dream Router 7.
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I am not totally adverse to using Synology Drives…But they have to justify that cost! Seriously? 3 times the cost?
Are the drives that much more reliable…. or is it the fact that the Synology NAS really have terrible power regulation.
It cannot be the prospect of drive reliability because that is the whole point of RAID and SHR…. so it MUST be something to do with the Unit’s themselves.
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No No No… They have lost the trust of too many people with erosion of functionality.
Build a TrueNAS server, it’s likely better even on the old hardware you have retired from main PC usage. Oh and if you want 10Gbe or hardware transcoding etc just add it.. stop suffering mediocre hardware with too many restrictions.
Synology.. I’m never coming back
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Nope.
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If there’s anything i like about Synology, it’s the ease of use. But that’s about it sadly and their budget model has only 1GB of RAM. When we sum it up with the current situation it’s a easy no.
Anyways i have you to thank for setting up my QNAP NAS, 2GB of RAM isn’t much either but I’m just happy that we have mirrored network storage now to say buh bye to cloud. Best regards
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never again
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Is it just me or are HDDs going up in price?
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I’ve never been a fan of Synology products, now it is a complete closed chapter.
I totally agree. They will do it again!
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That ship had sailed. And left the seagulls behind ????
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Never. Nothing except voting with our wallets will stop them doing it again in the future
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Synology no!
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I was looking for a nas, since I previously had a synology, I was looking for one, I bought a Ugreen instead ????♂️
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Synology have already shown their hand. They’re just not worth it anymore as they want to screw their customers.
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Nope, it will take a decade of good behaviour to recover for many people
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Too little, too late. Synology’s dismal hardware is in dire need of an upgrade, and in need of more ports.
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No.
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Already moved on
Terrible brand
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I’m on my last Synology. There are plenty viable alternatives nowadays to give those wankers the finger.
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When it comes time to replace my 920+ I am unlikely to look to Synology again. Need to consider a home build beforehand. About the biggest thing I use for other than storage is Plex.
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I’m on the fence. Do I buy a UNAS Pro or an RS1221+ now? It’s not affected by the lock in, but it’s old and double the price, and I really don’t want to give them my money after these lock in decision.
But man would it suck trying to substitute all DSM features with opensource alternatives. Stuff like HyperBackup, Active Backup for Business, SHR don’t have any real competition, and I’m probably used to a ton of other software features I’m forgetting about. Then there’s the question of reliability and long term support.
I’m so tempted to switch but also afraid ????
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Nope.Avoid at all costs. Make em feel the pain of their greediness on their bottom line.
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I went the the Terra master route for my last upgrade after being with Synology for ever. Also i can use a third party os if i need to which was a big ticket issue for me after Synology doing this.
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No!
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Nope. One and done with Synology for me.
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Dunno why anyone would start buying them again, unless they are not aware of the crap Synology has put forward in the recent years.The enshittification that takes place nowadays is real and is not just them, pretty much all companies are trying to squeeze more $ from their consumers selling features that were paid for.Changing their TOS on the fly however they see fit etc. The level of greed some of these companies operate at, will soon find a way to sell oxygen as a subscription. I wouldn’t be surprised if they think of putting DSM updates behind a yearly subscription. Let them simply “enjoy” the fruits of their “hard work” and buy products from companies that understand that increasing their bottom line by all means is a bad idea
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Wait… did you say Synology is going away from “Plus systems” ? So, they are going to focus primary only on “corpo” or “business” units and kick the home consumers to the curve?
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If Ugreen can offer native apps that mimic the functionality of Synology Drive and Active Backup for Business, Synology will be in real trouble. Apps are king, and this is why, along with DSM, Synology have been leaders for so long. As I understand it, UGOS from UGreen is a DSM clone in terms of look and feel and already provides all the primary functionality DSM offers. By the time I look to replace my three Synology units, I suspect Ugreen’s UGOS will have those apps, and then Synology have lost me.
It’s sad to see what arrogance and greed has done to Synology. Had they not started down the road of placing greater restrictions and continuing to offer outdated hardware, they would’ve reigned supreme in terms of turn-key NAS solutions.
Once UGOS nears parity with DSM for all the things that really matter, Synology is going to really suffer. For that matter, so is the likes of QNAP, given the hardware disparity they also suffer from compared to Ugreen.
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NOw that they have shown what they wish to do they will try again. I would never buy another Synolgoy again. I have had 2. I moved off my 1621+ to a Proxmox running True NAS Scale and other VMs. Very happy with it and I am not limited on what I can do or what drives I can use. Trust is earned and they lost mine by doing this HD snafu.
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Synology is dead to me. Will not buy them again. Will not recommend them again.
Too many other options out there.
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I just have to take a moment to say. You’ve really managed to carve out your corner of the internet around NAS. I remember watching you many many years ago about NAS topics and hardware. Good job! Crack on!
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There are about 10 things they need to fix to show that they are serious about looking after the small (non-corporate) users. If they are not prepared to do that, they should just drop out of the small user market and focus on customers willing to pay big money for a limited but robust service. Right now, their main USPs are that they are a mature company, they have a good security record and they are not Chinese.
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My cynical view as a software developer: this was never about issues with 3rd party disks, its all about revenue
Software support, especially security related, is expensive. Multiply this by the number of models ever produced and add the cost of maintaining a secure delivery apparatus.
After some times, this causes an inverted pyramid effect: new sale volumes are smaller than the installed base. Costs increase faster than the income.
That impacts all companies with Internet connected products, so they are looking for additional revenue: Samsung puts ads on its connected fridges, Microsoft forces hardware upgrade for Windows 11 (more OEM licenses), etc.
Synology uses disks as an additional revenue, especially since most people upgrade disks more frequently than the NAS itself.
Wait for Synology to replace its software license with a yearly subscription (product stop working if you stop paying). Would make sense to me: Synology needs money to survive.
If you don’t like it, install trueNAS or Open media vault on your hardware. Otherwise, accept the consequences of your very own choices.
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Trust has been lost, and that’s the real issue here. Reversing the drive lock-in wasn’t done for us, it was done for them and their sales and PR.
The damage is done, and the lack of clarity on their compatibility list you highlighted suggests either a carelessness about updating it to reflect their change of policy, or a reflection of their longer term aims to revive the lock in policy once sales have picked up. TO me, doing such a thing is business suicide, but the hubris and greed of many hitherto successful corporations has seen this intransigence towards their users result in self destruction.
I get the impression Synology are biding their time and smarting from the bad press and fall in sales. Rather than learn from this, I feel they are seeing this bloody nose they received as only round one of a much longer fight.
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BTW warning , don’t use 22rb wd red pro in expansion DX517 for example .during reboot it’s possible they come to late and your volume breaks
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we are never ever getting back together
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I won’t buy one again, cause of forcing devices out of support which are running exact the software like newer nas, and also for making thing s like a 1825 is OK as hot but a 1821 is only a cold storage in tiering ..
Such things are just money making…and this is a bad sign for support and value of customers
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Has there been a 7.2.1 dsm for 25 devices, or have they been directly at 7.2.2…
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Hardware is still too pricy for the specs, AND! Dont forget about transcoding
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NEVER AGAIN.
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I wouldn’t use Synology even if it was given for free with maxed out drives already installed.
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I really don’t know. I have a DS220+, a 920+ and a 1821+, even though I was not affected of the HD thing, it made me irritated, so I went out for NAS hunting. Found a Ugreen DXP4800+ that I bought and put 64GB RAM in. I added 4 2TB PNY SSDs in Raid 5, and later a Z1 pool and started testing.
I tried UGOS, then I installed TrueNAS and tested that for a while. Right now i running Proxmox with a few VMs, TrueNAS being one of them. Maby I go back to UGOS and test that some more? I have 2 2TB Crucial nvmes comming and think I will test them as a pool in UGOS.
I love the openes of Ugreen, so I can play around with it. But I also love SHR, so I can use all my different sized disks. I have set out to learn TrueNAS, for now I hate it, because I can’t make it do as I want – but it will eventually 🙂
So would I buy another Synology… no not right now.
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Nope. I don’t want to be locked out of features just because a company wants to. It pushed me to learn TrueNAS, and I love it!
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I’m almost ready to upgrade my NAS – I hoped Synology would have seen sense by now but hey ho. If they dont, it’ll be £1500 going to another company
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You can… but why would you trust your data with a company you can no longer trust notbto pergorm.a “shakedown”? Plus I already started the migration off Synology, so there is no reason to go back.
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I would never but a synology nas now, customer confidence is everything, my next one one at the end of the month will be a Ugreen
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Nope. They have shown their true colours and have mistakenly taken the route of treating their clients like money banks in their push for short term hareholder “value” and corporate greed. They have been resting on their laurels and treating clients like **** for years now. In effect they are in fact destroying any long term shareholder value, same as many companies these days.
Tend to think that Synology have had their Ratner moment (look it up) in showing what they think of their customers.
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Unfortunately most of the alternative NAS makers are based out of china. QNAP is probably the safest bet.
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Just no 🙂
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Nope I just sold my ds918+ and upgraded to a new teramaster. I love the Terramaster with 2.5gb.
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Its time to buy unas
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I have no problem buying Synology HDD’s as they’re similary priced to the competition. Now NVME/SSD is a different story. Those are expensive AF.
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I would advise against it, for a few reaaons:
1. Their hardware is still garbage compared to their competitors
2. They did it once, so it’s possible (and probable) they’ll pull the rug again if they ever feel like they can get away with it.
3. ZFS is simply king for storage thanks to ZFS replication, vdev expansion, data integrity, and a number of other things, so TrueNAS is where you want to be regardless of any other factors.
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I agree with you
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I swerved Synology and went QNAP. On ebay this month a RS814RP+ came up with 4 4TB drives included. I got it for under £270 just for the drives alone (WD ultrastar 2 from 2019 and 2 from 2020). I left them in the RS814RP+ and fired it up…Ive got to say I love it – as you have said before it all about the software! Its just so easy to get around etc. Raid5 and I’m keeping it the way it is. P.S. the 4 HDD has less time on them than my current drives in the QNAP I got new in 2025. ????
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Software Restrictions and outdated hardware specs, I would say NO.
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No. Next.
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Just get a itx board, some ram, drive, fans, a power supply, and a small case with enough slots. Then put a omv on it and set up redundancy and backup mechanism.
If one wants to self host storage, one should not rely on some filesystem vendor to keep their purchase running.
If you are not into hardware, just get one of those mini pcs and a usb enclosure.
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Why only HDs , and not M.2s, etc? I don’t trust them!
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Short answer, no! They can’t be trusted, and must learn their lesson through consumers saying no. Trust needs to be earned back, it’s barely been a month! Personally I wouldn’t touch them! Same reason I stopped using Google and DuckDuckGo search engines and now self host coz of huge data issues, policies may have changed, I dunno, but would I use them again, hell no, once these big companies choose a path, they can’t help themselves to push further when they think we’re not looking.
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Ya they have lost me. If they just had a dialog when you added a new drive “we recommend synology drives….” it would have been fine but the way they do it absolutely not. Even turning your pool yellow or red is unacceptable.
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Unfortunately I believe they can’t be trusted now, too many facilities have been removed after purchase, nothing more to be said. I only use my synologys just SS and backups now and will not be replacing them with Synology boxes
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we will never forget, how they treat their customers.
as a former loyal synology-customer, i will never buy any of their products again.
they just (partly) reverted the hdd-restrictions since they didn’t expect the backlash to be this huge… i’m sure they will try it again (with a different strategy)
never again
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No. In the era of AI, there’s nothing that synology has that you can’t set up on other systems, be it DYI or other brands. More importantly, the brand has betrayed our trust and shown that it can’t be trusted to uphold its word in the future. I myself have moved on and will not buy synology again.
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I’m hesitant at this point. Although they’ve (theoretically) removed the hard drive restriction, there are a number of posts of people on various forums that they installed the 7.3 to get their hard drives recognized, and then after updating with the latest patch, their system stopped recognizing the 3rd party drives. One post would be a fluke, but I’ve seen multiple lately, telling me that there’s potentially something to it. Whether this is an oversight on Synology’s part, or user error, that is a big red flag to me.
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Thanks for the update.
TLDR – NO purchase unless the software fix is available and has been very thoroughly reviewed.
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Shame me once shame on you, if I let you shame me again shame on me!
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Simple answer: *NO* . Next question, please.
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i’ve been researching my first NAS to buy and obviously synology came up. however the outdated hardware put me off. the hard drive thing is just icing on the cake. Have my sights basically 100% locked in on UGreen DXP2800.
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The problem is that I won’t get DSM 8, and DSM 7.3 has an EOL of October 2027 (Synology hasn’t made it clear whether my DS918+ can get the extended security updates to October 2029). Hopefully DSM 8 is out by then so I know what I should or shouldn’t be buying.
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10 yr old hardware, locking you out, removing important features lol hell no save your money and build a truenas rig youll save 1000s
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The damage has been done. Synology so badly wants to be an Enterprise brand, hence the harddrive lockdown. They dont give a shit about normal consumers. For me they can go Enterprise or die trying.
I went with Ugreen instead, way better hardware for the same or less money.
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I may consider a Synology from 2035 or later, no sooner, trust is broken.
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Defo no they have burnt there brand reputation! I’ve left them
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Random: you coming to CES in January? Trying to see who I might run into ????
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no way
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What occurred shows me, if they think they can get away with something, they will. It has however meant lots of us have looked at other suppliers and being rather surprised by what you can buy for your pound coins. I for one have moved towards UniFi. I’ve kept my old DS918+ to use some of it’s Apps ( Video, Photo and Download Mrg ) however, everything is now pointed towards my UNAS Pro drives.
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When it comes to entry level devices, after switching from Synology (DS223j) to Ugreen (DXP2800), I can say there’s not single reason to chose Synology over Ugreen. Even when compared to the most comparable Synology offering (the DS225+), the Ugreen is faster, in my opinion has a better UI, actually useful mobile app, lower power consumption thanks to being able to use an M.2 SSD for Software, so the HDDs can hybernate when not in use, less noisy,….
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Robbie, you pretty much nailed it. And that was why I recently purchased the Terramaster 425+. Synology seems to be stuck in the past in too many ways and moving backwards in some respects. I do love my old DS-920+ and I will keep my eyes open for an up to date replacement, but the 425+ will stand in for the time being until Synology ups their game.
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Aside from the backtracking on the HDD issue, removing features after the fact, like hardware transcoding and other features, I’m done with them. Synology has broken my trust.
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sorry, no. no they are not. synology has now shown the propensity to do this – there is NOTHING stopping them from even *retroactively* changing their mind on hard drive use/compatibility, again, in the future! nope. not gonna fool me twice…
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Is Synology run by Trump or they just like the shakedown art of the deal? I wouldn’t trust them again so no.
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Too little too late. 4800Plus running just fine here. 🙂
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No – They can’t be trusted not to push a firmware ‘upgrade’ that locks the device. So absolutely not.
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There’s too much choice for Synology to ever be a viable option for me after their “money grabbing” antics. The last Synology I bought, will be the last Synology I ever buy!
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I have a Synology DS920+. “Active Backup for Business” and “Synology Drive” work reliably. The biggest hassles are cleaning dust out of the cooling path and renewing certificates. They also made it impossible to set up access control to some folders for Syncthing.
I won’t buy another Synology product.
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Never going back. Burnt all bridges
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no… it. is. not.
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They lost me in an instant with those hard drive shenanigans. They tried to play a slimey game once, they might try again. Unraid is where my heart and head stay.
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I wouldn’t. They have not changed policy. They just delayed it. Otherwise, why would they still have a restriction for NVME locking? That move was just damage control but Synology retains the same convictions.
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Well I see that Cheen Liao en Philip Wong the founders of Synology worked for Microsoft. Sooo… no suprises in there methods and decision making from my end ????
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They still don’t have hardware accelerated transcoding support. So no, absolutely not. They need a newer CPU that supports HEVC encoding and decoding, preferably with AV1 support as well, and on their Plus series, 10GbE support or at least the add-in card option.
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I have 4 Seagate IronWolf Pro 28TB drives and the Synology site has NOT updated maximum size of drives since allowing 3rd party like Seagate. They list the DS925+ as maximum of 20TB (the max size of Synology branded drives). How do we have any confidence in Synology in these situations? Don’t they have leadership that can get their ship in order?
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I bought the DS225+ unit late Sept did a 5 min google searched fixed the non-compatible issue and installed some nice Seagate Ironwolf NAS drives in it and its been smooth sailing since then. ????
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No, too late.
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No.
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So get the DS925+ or just pay more and get the Asustor Lockerstor 4 Gen3 AS6804T?
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As a novice user relatively speaking, No.
Their first party software still not support h.265 or even h.264. If you upload file using SMB, there will be no thumbnail in Synology Drive or Synology Photo (I know there is a half-hearted fix but, hold my beer).
I’ve had lost files while uploading(syncing) with Synology Drive Client on PC (File failed 1st sync then software decided to skip 2nd sync and downloaded 0 byte file from the 1st sync to replace file in the PC without asking, brilliant)
The Synology Image Assistance doesn’t work on a multi-user PC also. I’ve try to use the software of the 1st user (Admin) on the 2nd user (non-admin), web interface didn’t see the software. Installed the software and HEVC extension individually on the 2nd user, web interface didn’t see the software. Try to reach the support, stuck in an AI question-answer loop.
Conclusion, Never again ever.
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I moved on to Ugreen. Synology has been pushing customers away in different ways for years. This hard drive garbage was the straw that broke the Camel’s back. I made the decision to move on as I see the writing on the wall.
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I wanted to give them a second chance. No humanity are perfect. We can make some mistakes. But they still didn’t wiped out all of those remnants of BS yet? Come on…
And why nobody’s doing DOGEJA or at least a bow and say sorry? Are those disgusting ego of their executives still alive?
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I just upgraded to a synology with 10gb and am very pleased with its performance. I was able to use my hard drives of choice and even pulled a drive while running to force a (successful) rebuild.
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With so many solutions and alternatives available for purchase these days, who still wants to buy Synology?
Someone who doesn’t even know how to assemble a PC or server?
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It’s ok to build your own home server with standard parts at regular prices and stick Debian or similar on it … we need to control the whole thing ourselves.
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Not until they fix all they’ve done wrong including the drivers , low end hardware and more
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No.
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Anyone else get the ad that used a clip from NAScompares?
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they can never be trusted again and deserve to go under
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No, they can never be trusted again. I guarantee that they will do this (in a couple of years) or something similar again. I am waiting on the OS as a service from them, pay yearly/monthly for the privilege of using their software with 2 years “free” when you buy the device. They do not care about any of their (regular consumer?) customers, why should you care about them? Why should you trust your data to a company who might decide to make it impossible to access your data or replace your drives when they feel like it? They clearly feel like they own your data and the device you bought from them, what a terrible company. I will recommend everyone to stay away from their products whenever I can.
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No ???? They’ve shown where their focus lies, for years and years on end. And especially the last few months. It’s not at all with the customer, not even remote. Why would anyone care about a greedy company like that?
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I bought 2 ds925+ filled with Seagate ironwolf pro .. how long are the supported or are they ever?
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I’m going to suggest no.
They have shown time and time again that they will throw customers under the bus to get higher profits.
Until all of upper management is replaced, no one should trust them at all with their data.
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So if I buy DS225+ and install DSM7.3 directly, will it work with my seagate ironwolf disks?
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Poll: what brand alternative is up for comparison. Like the brand and add new if not in this list:
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Just let m sink off to the bottom. Cheap and greedy company.
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They can do whatever they want. They have shown their color and i would not give them a chance again. The only did a U-Turn because everybody else made their Nas better and their sales were hitting rock bottom. Pathetic
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I was leaning towards purchasing the ds425+ but now I’m on the fence….
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Pwn2Own has bit them in the ass multiple zeros days used in hacking competition, to break into synology NAS units, they deserved it. Tick Tock Synology 90 days for disclosure……..
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I’m on my way to upgrade my DS418 (with WD and seagate drives) to a 15xx or 16xx. As exemple, the 1522+ and 1525+ are almost at the same price. The 25+ is new, 2.5Gb and better cpu. The 22+ is older in global hardware, probably supported for a 3 years shorter time as for the DMS updates.
Due to the HD limitations, I still don’t know which one I should buy. But I will probably order the 22+ instead of the 25+. No idea the impact of a weaker CPU for my use (internal fileshare, backups, running 2 VM and a web server), but I feel the risk to be fucked up by Synology during a DSM upgrade is too high. If Synology keeps his “synology HD only” strategy in the next years, this will, with regrets, but clearly, be my last NAS from them.
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Ugreen took over. The only thing they need is a Plex app and something like hyperbackup and the name Synology will never be uttered again
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I’d still say f**k them
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Спсибо Ugreen и вам конечно же
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For me, I will be a first time buyer so I will give them chance. I do feel for the people that have been stung already.
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Hi; I woud really welcome; when u publish your ZimaOS Vid for all;
cause i am a switcher (from Casa to Zima) and i am really p*ssed off now; that i should pay for a OS; which is half finsished (look at ugreen, what they made out of their OS), and we, the best users/tester of the last months get now a slap into our face
Even with the argu: Other os costs 100ts of dollar… hey, proxmox is free, truenas is free, and unraid has a good history, an when it s worth, u will pay
And now we should pay for a (solid) bottom; the minimum i await from as NAS OS???
It will be cheaper to run a open window network, cause Zima can’t more at moment….
Or 3 Users… hey, my family has 5 ppl. and the publish all their vids/photos on this server
And,,, earlier i was always asked, if i wanna do the updte… With the update from 1.4.4 it did automaticly, no roll back poss
You youtubers have the better voice than me, just small user
And when i wrote Zima on their FB Site, the would have the talk in “Privat mode”
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Synology is just too expensive and has hardware that is way too slow, the answer is easy, build your own nas
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Waiting for UGREEN idc 6 series and then comparing against ds1525
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Now let’s bring back video station
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DS916+をSeagate HDDで使っていますが、今後のリプレイスを考慮して、HDD1台ずつSynology HDDに交換していこうかと思っていました。今回の発表は大変ありがたいですが、一度失った信頼は大きいと思います。
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I agree with the Ugreen comment. I was one of those people planning to upgrade my synology but held back because of the concern about the hard drives. I am now left with uncertainty and so will be switching because of lack of confidence.
This YouTube update is all what was happening to me and thank you for its content, and I am relieved it was not just me.
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I will never buy Synology again. There hard drive prices are insane compared to WD and Seagate you can’t trust them going forward also
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Sorry but I won’t trust them anymore!
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I played synology’s see saw game. First it was recommended third party drives then using only synology drives which were more expensive. It’s good news that synology has reversed its policy of only using synology drives in their NAS systems.
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They still are not going to report bad sectors – they used to do this … I contacted them asking about this and they stated that “bad sectors are not an indication that a drive is failing”.. Just a few things: 1. The drives I purchase have a 0 bad sector warranty 3. It can mean it is failing 2. Let us decide this for ourselves!
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A single 30TB harddrive with backup is going to replace my Synology DS1815+ from 2016. Used for just storage at home over the last 2 years, accessed once per week or so, no successor Synology is needed, and Synology has broken its most important values: continuity and stability. Management is unstable now and continuation of products that do what you need is unsure.
Many customers will move to other NAS solutions, others like me re-evaluate requirements and simplify. The old Synology can be second backup as long as it still works. Second-hand value is next to nothing anyway.
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Well, to late Synology, I’m enjoying my Ugreen DXP2800, bought in June 2025, after your stupid move towards blocking third party disks and wanting more and more money from your customers, that I was since 10+ years.
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I was using a Synology device, but it broke down two months ago.
So I tried Ugreen, but it was too loud for me. Now I’ve settled on QNAP and I’m happy with it.
I loved Synology, but I would never go back to Synology again. I can no longer trust such a company.
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The comments here are laughable. Yall are a vocal minority of whiners that will just be ignored. The masses never even noticed the HDD drama with Synology.
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Companies that come to those decision should be avoided. Let’s also remember they stopped supporting plex transcoding too. This is very anti user. I was all set to buy one with drives already purchased.
Now I’m avoiding them like the plague
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I love my ds220+, but my next one won’t be a Synology. If they did it once they will do it again
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I’ve been tempted to pull my drives out and put them all in a computer. I only occasionally back up so it would make it easier to not use it. I regret wasting $3k plus on a synology NAS
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I used to recommend Synology to anyone who asked about NAS hardware. Even to the upper management of companies that I worked for. Not any more. Even with this latest turaround I will never recommend Synology ever again. Who is to say that they will not try this sort of thing again in the future. Huge loss in, what was a previously excellent, reputation.
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Thank god, i have waited with upgrading.
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Never again …
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The relationship between a company and the consumer is about trust. They broke trust! I’m not completely sure how this is gonna affect them years down the road, but it has affected them and it’s going to continue to affect them. They need to apologize publicly, not just by a statement of reversal of policy.
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Well, never bought Synology products and now they’ve given reasons not to buy.
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Switched to UniFi UNAS Pro and use backup software like Veeam and Altaro. Let’s see if Synology really wants their customers back.
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It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.
This is a part of the leaning case.
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It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.
This is a part of the leaning case.
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We all need to remember that flip flopping a policy like this is not focused to bring back users that left. They all knew the cost of the initial decision, and are fine with it. So for every one of you stating you’ll never go back, you’re not why they reversed the decision. They already got your money. They don’t lose a dime by you switching now.
But what that decision did which is affecting them is removed themselves from consideration of new users with little knowledge of the brand. And this is what they hope to reverse. And it’ll probably take about one quarter to stop the bleeding and start getting new users back on board with their products.
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Wonder how many got fired for making that initial decision. Would suspect their sales were cut 60% instantly last quarter because of it
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Dear synology, I was getting ready to buy a QNAP to upgrade my 1520+…. I still may after the BS you pulled with the drive situaton. I LOST TRUST. WE WARNED YOU! You IGNORED us.
Thanks for the video!
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Too little too late. Once my DS220J dies, it will be replaced with either another Asustor (my current 4 bay), a Teramaster or Ugreen
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Now bring back video station and video transcoding
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I am not trusting them again… they did not apologies! They just want to save customer. Got ugreen and I am happy. Plus they did not know that everyone use NAS are nerds. Everyone one of them can create DYI NAS
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Too late. There’s no trust left
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Well, Synology lost out a sale here locally. I serviced a 1511+ w a ps issue. (Caps. And fan). Client had two other 1821+ and was concerned about their ps. After some discussion, they decided it was time to just replace the units w larger pool. When i told them syn was playing stupid games, they went w another vender. Btw, all units had full pop hgst ent drives so the issue wasn’t fiscal.
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Switch to Qnap. Never been happier. Video encoding/decoding with GPU card, something that I needed. Lots of advanced functionality for disk management. Nothing to complain about.
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Too little too late. I bought all my hard drives, I’m ready to buy the NAS. I just don’t trust Synology now. I’m still going to buy Ugreen.
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Wow. I’m a Synology user and was unaware of this policy change until today. I’m glad I missed all the mess, because I would have been steaming mad during those months. It would be unfortunate to have to move to a different brand, but I would have to be able to use the hard drives of choice I want to use. And, most likely, I would have just built my own NAS from a dedicated Linux machine. Fortunately, I have the ability to do that.
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Treat me like this and if there is any conpetitor brand or maybe even a bit annoying DIY way ..I will go my way, not going to return…
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I bought a 423+ i.o. a 425+. As of 7.3 the price of the 423+ may start dropping… I might have paid too much. BUT: my 423+ was filled with old WD drives I had on the shelf and it runs perfectly. I’m happy with the solution I went for. And won´t need to think about it for the next 10 years or so.
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Ef synology. I use asustor since many years and I am very pleased with it. Especially their ADM 5 is awesome.
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LOL the already pissed the customers and now they say sorry? What a bad move at all.
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What a clusterfuck. I was looking at Synology just as they rolled out their HDD policy, which then caused me to take a closer look at QNAP’s offerings. I ended up buying a TS-h973AX and I couldn’t be happier. Thanks Synology!
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Too bad I’ve already replaced my NAS with UGreen NAS and I’ve not regretted it’s with ability to trying out other NAS OSs
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The U-Turn is to late for my system. I allready moved to Unifi and Proxmox. To bad.
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Open source FTW. Never trusting synology again.
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Lmao. Symbology fafo how to permanently damage their brand. We do not forgive, we do not forget.
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Too late! I will go over to another brand. Think first, then act! Not other way Synology…????
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Too little, too late….. already decided to ditch synology and move to a UNAS Pro 8…. far tool long they have used cheap hardware, outdated IOS and limiting 3rd party devices such as NIC or wifi… why would i want to stay with a platform that has not innovated only procrastinated for years!
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They fuked me up with taking the one of my main features streaming movies over DLNA. Not every TV have all the bells and whistles to play all formats.
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Wew! My synology will be the last from them
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All the corporations want to follow the Apple, Google and Microsoft model, fleecing their customer for every penny.
Can’t hate them enough.
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They screwed their customers and future customers. I’m not going to buy a Synology device, because they’ve screwed people and they will do it again.
NOPE ! Just like I don’t buy Budweiser anymore and I don’t go to Cracker Barrel anymore and I won’t go to Disney World anymore.
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Too late, after discovering TruaNas + ZFS, why would I look elsewhere ?
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Synology have pissed on their chips now. I wouldn’t trust them any more.
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It’s kind of pointless at this point, they already damaged their reputation. Their announcement of the drop in support came right at the time I was looking at making some upgrades so I Dropped them for a True-NAS solution which in the end works way better. So they can roll back all they want, they won’t ever get my support again.
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They went too far down the road in the profit maximumzation sweepstakes. No thank you. I’m good. No turning back.
When you don’t listen to your consumers, they leave you for other options from those who do.
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Synology is dead.
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I was in the market of upgrading my DS414 but because of Synology’s hard drive policy at the I bought a UGreen NAS. I doubt I will be returning to Synology.
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My DS1815+ failed a few months ago. I decided to go for an outdated DS1821+ as a replacement (due to the news about the DS1825+ not playing nicely with WD Red drives). Annoying lol.
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Thx for Synology HDD policy, I have explored other brands and I finally bought my first Non-Synology NAS, a UGreen NAS, which is running so far so good! Probably will not buy any Synology NAS anymore! Good Bye & Well-done Synology!
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Bugger. I bought 2 x 8tb seagate ironwolf that I sold unopened on Facebook due to ordering a 925+ …..
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Well, I am severely disgruntled. I got the Syno HDDs and M2-SSDs in my 925+. And now, well, I want a refund.
I’m also using it for running small VMs, so the newer processor was very welcome. But… turns out that I need a yearly $200 subscription license to be able to make snapshot backups of my VMs onto another Syno.
Thank you Syno. My next new setup will consist of FOSS on standard hardware. I don’t care anymore that it’ll take 5 x longer to set it up.
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OMG, are we never happy? ????
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I have had a Syno for the last 20 years and I was one of those who wanted to buy a newer 25 model.
And when something works for so long without problems I’m usually someone who stays with a brand.
Because of the changes they made I decided to hold of buying a newer model.
Even if they turn their decision around, which is awesome it did gives me doubt about future support/changes.
So the trust in Syno as a good and stable and pretty high-end but affordable brand is a bit damaged at the moment.
I will not be buying one anytime soon I will keep a watchful eye on how this evolves.
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Hardware still dated, no video station is enough for me to not bother,I wonder when its available with Xpenology
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I’ve been looking to upgrade my Synology for the last 3 years My 2012 8 Bay unit is still running but I need a backup and stayed away because of synology’s practices..
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They made us aware of other brands and made us realize that Synology is not the only game in the NAS market.
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I hate nowdays the brand Synology. When I bought a nas of this company a few years ago I knew that the hardware specs you get for the price you pay was a bit lower than the nas of other companies. That was okay since the idea was that you also pay for the userfriendly software. Now after few years of buying the nas, I have noticed that some software packages are removed. They are also very slow in brining out the updates.
If they keep going on with this behavior Synology will be a very basic nas like OpenMediaVault or something which tries to sell every extra feature and upgrade and is also expensive when buying.
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FAFO and synology did. They have lost lots of customers trust though and lots of people like me who have bought other companies hardware rather than synologies.
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I just bought a new NAS 4bay 2 months ago to supplement my older Synology. I would’ve bought a new Synology, but that hard drive policy was bonkers. I bought a ugreen instead, and I probably won’t ever go back. Never say never, but Synology lost my trust with that move, and it will take a while to earn it back. Of course, it will be a while before I buy a new NAS, so they’ve got time.
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This u-turn actually changes nothing. The way this reversal is communicated is just another kick in the butt of their users. I will not upgrade my old DS to another Synology NAS and am currently researching whether to get another turnkey NAS or building one myself.
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This was in my feed because I’m actively searching for a new NAS. What I’ve learned from this video is that it won’t be a Synology.
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Burn me once shame on me, there won’t be a twice. ????
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What about Synology RAM and their 10Gb NIC cards? Are those still restricted?
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I think Synology stepped in it too deeply this time and there is probably no going back to the leading market positiion for them. This blunder really couldn’t have come at a worst time, what with uGreen and all of the other new and compelling entrants into the SOHO NAS space.
However, I think it will be entertaining (if nothing else) to see what they do next.
What I don’t get is this: Why do viable companies with an established customer base (ex. Jaguar, Cracker Barrel, etc.) suddenly decide they hate those same customers to the point of completely alienating them from the brand?
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No need to analyze why they did this. It’s simple. They took a hit in the pocketbook. Money talks. The damage to their reputation is longer lasting than the ban was. They will have to build trust back.
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The sales drop must have been catastrophic for Synology to back-peddle this fast and hard.
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I went and bought a synology Nas, after this move ????
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Well bully for them. I already decided to toss them and bought another QNAP recently since they made it clear they weren’t interested in the home user anymore.
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wow you guys are so pathetic to think this isn’t a quick cash grab where in a year they will change back and force you to buy new HDD from them if you want to keep using you NAS.
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For the NAS systems that are currently in the warehouses, will it be possible to install DSM 7.3 if my intention is to used the box with non-Synology HDDs?
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great, now just restore the video station functionality and whatever backwards steps they foolishly took
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Did sales drop?
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All I have to say is, “Too late, Synology!” A couple of months ago I decided to go NAS. After my research, and postings about the Synology HDD policy, I bought a UGreen NAS, which I have populated with identical 10TB Ironwolf drives, and now it’s simply too late to carry any regrets or make a change. Bad corporate decisions cost companies money. I wish Synology well in the long run, because competition helps everyone, but bad corporate decisions can favor competitors.
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Stupid mistake to begin with, but it’s too late now in some cases ????… I’ve already switched and don’t see any reason or way to go back now????
Oh well a lesson for the rest of them I suppose ????…
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I’ve definitely decided against Synology and I’m sticking with that decision. If someone deceives me once, I won’t trust them again, even if they tell the truth later.
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I bought my Synology NAS because I had a bunch of WD drives and wanted a solid platform to run them. If Synology had required Synology drives, I would not have bought it.
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ugreen for me EFF synololgy
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The did U turn temporary, in the press release they clearly said that they continue their hdd certification and changes apply only to current version of their nas os. ????
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I bought a tiny Synology NAS long before this whole kerfluffle… If I want to increase my network storage, I will roll my own with BSD or Linux. It’s the only way I can have certainty that a platform holder will not try to alter the deal after it was made.
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I’ll never buy from Synology because of this. They’ve changed their minds because of angry customers but they haven’t changed the way they think. They’ll come up with other schemes, I’m sure of it. Large companies will never learn.
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Not going back. I have a DS220+. It will be my last synology product. Ubiquiti or Ugreen will be choices for next time.
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I realized it was time to finally invest in a NAS about 3 weeks ago, and had always heard for years that Synology was what you wanted. Once I started looking into it though, the drive policy and the older hardware in the affordable models turned me off and steered me towards others. Last week I set up my new UGreen HD4300 Plus and 3 Iron Wolf drives, and have been very happy with it so far. I appreciate all your videos that helped me zero in on my ultimate choice.
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After this i would never invest in synology or any other third party nas company. They tried it failed and I’m over it.
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Yes and no. The move on drive compatibility is good, but they still have cut support for various things. I don’t think their heart has changed.
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No, its just a temporary retreat till they can try again later.
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Too late already parted ways with the brand and it sounds like I’m one of many to leave their ecosystem! I guess they will get to see how much more money that original decision to ban 3rd party drives will truly make them. Pigs get fat but hogs get slaughtered.
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I’m done with them when they were not able to have a more RAM and a 10GBit Card inside their 700 Euro models. Greedy fucking bastards.
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Where the Seagulls at!!!!
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Nope, Synology is dead to me!
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Good for them but the damage is done – my next device will be custom built despite me hating to have to get more personal with this type of stuff … I will miss so much ease of use but some lines should be never crossed :/
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Was planning to upgrade my RS814+ this year with either a new 923+ or 925+, after the harddrive shenanigans, even if it is overturned for now, a 925+ is out of the question.
I will probably go with a used 923+, just for the easy migration away from the 19″ rack format, that I no longer want, but I will defo not give Synology any of my money anymore.
I know I would be better of with almost any other NAS vendor, but I just don’t have the capacitiy financially to buy a new NAS with 4 HDDs nor the time to migrate my data, docker configs, etc. from NAS to external HDD to NAS and set it all up again from scratch…
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Just like Disney they shot a fatal blow to themselves…I have tossed my Synology environment and won’t be back.
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Yeah, I have a Synology on my cart that I planned to get later this year. Changed it quick to Ugreen. Not changing it back now.
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I think they took a good look at the sales figures. The extra harddrives they forcibly sold would not compensate the customers they lost – and it remains to be seen if those come back.
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I work as data recovery specialist in the EU and dealing with branded harddrives is always a mess that significantly reduces your chances of a successful recovery. We have literally recommended hundreds of customers synology products just to get slapped in the face now. The good part is, that we already switched to competitors and we’re certainly not going to recommend Synology products to our customers and clients again. Besides, both Unifi and UGREEN products were so much better than expected. The UniFi UNAS Pro 7-Bay NAS and the Ugreen NASync DXP4800 are definately one of the best (non enterprise-level) options on the current market – thank you for your unbiased reviews!
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UGREEN looks good to me.
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Too late, they had gone already too far.
I’d already bought another better behaving and at least more reliable NAS.
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We have 2 Synology nas’s in the office. I upgraded the firmware on one of them last week and when the Nas rebooted, I couldn’t see any details on the drives, they’re all red, the web interface has set some critical alerts for each drive telling me the drives need to be replaced. They were trying to trick me into replacing perfectly good drives with Synology approved drives. Lucky the shares and vm’s all still work.
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I have this personal unsubstantiated theory that Synology tried to extort money from HDD manufacturers for the privilege of being on the approved list and they said no.
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I was not going to replace any of my current Synology NAS units with Synology with the HDD issue ongoing, wonder how much they lost in USD on this and if the “smart” salgs guys will pay
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I would love to be a glass is half full here. But when a company pull these kinda things they get a 10 year ban on any purchase from me. (But again I said my next NAS was BYO so its a moot point.) VW and dieselgate is the exception where it will be 20 years. (We are only halfway through that.) Companies should not be rewarded for realizing something is going to cost them sales and pivoting.
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To late I brought a competitors NAS
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I heared SYNOLOGY and excluded them as a purchase option. Running Ugreen now.
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Too little too late. I already ordered a UGreen NAS. I’m making the switch and there is no going back. This may solve the problem with the drives, but Synology still has the crappy processors and hardware from years ago that’s extremely outdated.
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A pretty decent take my dude. Well done, but there is more you can do.
To answer the question in your title, no. We haven’t won for many of the reasons you mentioned. Now is not the time to celebrate and then, like sheep, give synology more money. The way ‘we win’ is by STILL avoiding synology like the plague that it is as a warning to other companies that this kind of behaviour will not be tolerated. Not even temporarily. When synology have disappeared from the market, the message will have been sent and we will have won.
And if you think that’s too harsh, look at what they tried to do. Hard drive interfaces are an industry wide standard. To put some kind of arbitrary and restriction on a global standard just so they can make more money is wildly terrible behaviour. It would be like them all of a sudden requiring special network cables. Or special RAM. Either of which you could technically accomplish if you know your way around the linux kernel.
PLEASE do the right thing and refuse to work with them going forward. Help send the RIGHT message.
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I could be reading too much into the article on their newsroom, but specifically the line “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options.” to me reads as “The drive manufacturers told us to do things anatomically impossible”. Given this I have no doubt they will try again the the future, and they are already on my verboten list where it is possible, my issue is mainly that the likes of UGREEN have no rack mount units, most of my use-cases want 1 and 2 RU rack mounts
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lol. Too bad I already made my mind to move to UGREEN as I don’t trust them anymore.
PS: I own DS115j, DS214+, DS415+, DS224+ and DS920+
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even if you are ‘winning’ believe what a company is when they tell you… they told you… ask yourself what’s next on the pipeline when their shareholders need more dividends
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Relatively light user here. I’ve had my ds1019+ for several years. Planning on getting an expansion bay when I burn through the last 10tbs I have in this configuration. As long as the units I have are supported, it’s cheaper and easier than going with a new company
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I bet they saw sales tank.
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Where’s the sausage roll to go with that coffee?
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Too late. I’m going a different direction.
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When we saw the outcry, we encouraged clients to wait. Many did. Not many instructed us to change our preference for Synology and supply alternate devices, but those that did won’t be back for many years if at all.
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Too little, too late. Going to need a lot more than a software update that gives back what was taken. They need to give people a reason and a solid contract not FAFO this or similar again.
Til then, untrustable.
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I have recently renewed my home NAS to have more HD slots and lost a sale, as I love my old 2 bay Synology NAS and it’s software, but didn’t want to be forced by the new models to buy new drives.
Instead, I saw this as the perfect moment to setup a DIY NAS solution and couldn’t be happier.
What I’m saying is that they surely lost a huge part of the home user market and want to try to get them back. We’ll see if it works.
I know I won’t.
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Dear Synology, why do I have to spend £500 to get 2.5GbE networking? This is NETWORK attached storage, stop crippling your consumer NASes with ancient gigabit ethernet when a 2.5GbE PHY only costs a dollar more.
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Toooooooo late.
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I already returned mine and bought a Terramaster. This is how kodak crashed.
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Not enough.
Here is the wording in the official announcement:
“Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives¹.”
To me this sounds like it’s leaving the door open to bring this restriction back. Even on the existing 2025 hardware.
It’s “in the meantime”
In 1 year, after they decided they sold enough machines from the new generation, they can say “we did a lot of work with hdd manufacturers, you have a lot of choice, DSM 7.4.2 brings back the hdd restrictions, for your safety.
And they didn’t admit any wrongdoing, they basically doubled down.
If they want to restore any semblance of trust they should do what we ask small kids to do when they apologize: acknowledge the mistake, take responsibility without excuses, express remorse, and promise not to do it again in the future.
Right now the message is: we did it too soon, will bring it back when we think we can get away with it.
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It’s a bit late, but I have no regrets. In fact, I’m thrilled to move on from my 12-year relationship with Synology. I’ve switched to a Ubiquiti NAS, and though there’s a lot to learn, I’m excited about it.
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Sorry, already using Ugreen. Im happy they switched back, but damage done.
When a company attempts something like this, it very likely they will try again( in some other way). The leadership should be removed..
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I’m still rocking my RS-2212+ with expansion bay running DSM 6. I bought it new have only replaced the power supply with a dual-ps. I also have it blocked from accessing the Internet.
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Ui getting in the game with a massive user base in their ecosystem Synology is scared
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So is synology still worth using?
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We win? Nope. They saw Wendle’s Minisforum video and shat bricks.
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That’s awesome news. I suspect the new unifi NAS products have a lot to do with this.
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Synology thought they are Apple
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After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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No. Synology is dead, less features, killing drivers, very low and lacking hardware, they did it once, they will do it again. Other have joined the band wagon and now Synology sucks hard, by a long mile.
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An unstable company, the market has decided. Who knows what they’ll try next, screw them.
Thanks to Synology, I switched to a DIY system with Unraid on Jonsbo N5, and I will never go back to turnkey.
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Too late, moved to zimacube pro on one of my smaller systems and built my own DS1815+ replacement system out of an EPYC9115. They already lost me as a customer.
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Still not forgiven, I’ll never consider that brand in the future
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Perhaps they closely studied the intellectual properties of Trump … and are mirroring that level of thought and consistency.
But seriously, yes, it puts Synology back on the table. No promises, but it is worth real consideration.
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Im not replacing my UGREEN.
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I would not touch the with a bargepole. They cannot be trusted. ££££££ is all they want.
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Even if Synology paid me money to use their devices, I would still RMA the unit with “faulty”. Fool me once, stay out of my life forever!
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The damage has already been done…but honestly their hardware and software is shit so I wasn’t going to ever get a Synology unit again anyways.
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Good news…I’d been wondering what I was going to do next time my NAS filled up and I needed to add a drive. I know I sure as heck wasn’t going to pay for a Synology HDD. So I’d have either had to clean up data or find a new solution. Thankfully I can just grow again now. Good move Synology, but I agree the brand damage was immense.
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Synology was already on the slide, tuenas, unraid, ugreen, unfi, etc are already better alternatives in many ways and feature hardware that’s superior. Sure it totally bombed their rep but there was little to shout about them in the first place. They had the lead and have thrown it away for pure greed and i for one will never trust a brand like them ever again.
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I have a very Synology heavy setup – a 211j, 214 play, 923+ nas as well as a synology router and 3 mesh APs. Whilst I don’t need another NAS any time soon, like you I am pleased that they reversed this decision. I won’t be reversing my decision to ditch their networking kit in favour of unifi in the new year though. I have lost too much trust in Synology’s consumer ecosystem over this (and also their networking kit hasn’t had much love in terms of SRM updates or new kit – still no WireGuard Support)
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You still need a Synology HDD on the new units just to turn them on and update the DSM. Check the press release, they haven’t rolled back the decision, they just postponed it for a bit. It effectively doesn’t do anything and Synology becomes even more toxic after this half-baked attempt to save whatever could be saved.
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Too late. Synology left a window open for the competition to steal customers, and customers have realised there are better alternatives
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Wait for the sale figures…..i think that will answer the question as to why.
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Yup, they lost me. I was looking for a NAS, and went with QNAP.
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I went with a Synology 4 bay unit at the end of 2023 before this sillyness struck and my primary buying consideration was getting a model with ECC at a reasonable cost, which they offered and other options didn’t. If they had already locked down the drive compatibility to their own rebranded models I WOULD NOT have purchased it and all this change means for me is that I might consider them in the future again. With that said, their moves elsewhere about removing codecs for licensing reasons seem really silly as other nas models let you buy licenses fro proprietary file systems like XFAT but removing it from systems that HAD it is beyond the pale. If they keep up their antics on these other fronts I’ll have to treat them like WD after the SMR smuggling games of a coupel of years ago where I just assume they’re up to shady stuff until I can prove otherwise.
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Yeah but what about their dog water hardware?
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Stupid.We were planning to upgrade 20 older Synology systems in branch locations with new 2025 models but we moved on it was too risky so we moved on with a different vendor. I wonder how many sales they lost to this upgrade cycle.
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LOL i just purchased the ugreen DXP 4800 plus yesterday ????
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Need to see an updated review on some QNAP and other NAS’s should I decide to upgrade, because this shit from Synology has a left a bad taste in my mouth
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Amazing what competition can do! However, it may be too late for Synology. The damage has been done. Synology and Sonos share the award for Worst Corporate Move.
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Ok, they returned the HDD compatibility. Will they go back to HW transcoding? Or go back to Intel CPUs with GPU? Video station? There are other issues as well. So, too late, we are not interested.
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The damage is done. How would you ever trust them again, knowing that they didn’t regret their bad decision, they just regretted the fallout from it. We see this same reaction in lots of industries in the last month or so and the ones doing it are always the bad guys. Goodbye Synology!
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Why would anyone trust them not to turn it off?
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Ruined brand, but if not for the ‘our brand…. firmware’-only policy it is the fact that other problems plaque Synology by their own doing.
– sub par CPUs in basically every NAS
– DS24xx series it allowed to have a volume of 100+TB “because the CPU doesn’t support”
– Transcoding no longer ‘possible’ (=allowed) due to licensing issues?
I have a DS2419 and DS3617 (only for the 10GBE actually), but this year I got a older Supermicro 847-12 (36 bays) which works a lot better.
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I bought a 1522+ just yesterday… ????
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I want drama on TV, and movies, not my storage company.
I’ve said it before, you can’t trust synology.
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Only because they were forced to. We saw them and what they did and now they want to cry uncle. They can go get bent.
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Il problema non sono solo i dischi. Anzi diciamo che è solo l’ultimo di una serie di problemi. La goccia che ha fatto traboccare il vaso. Alla fine ci troviamo comunque con hardware sottodimensionato e costoso,funzionalità rimosse, lentezza nel portare novità. Inaccettabile.
Ora c’è altro. Potevano pensarci prima.Bye Bye Synology.
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What if they decide to bring it back again? Naaa I’m out.
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Competion happened ???????? Terra Master and Ugreen and many more and many Lab’ers are going truenas etc
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I mean great but I was in the market for a new NAS two months ago and their previous drive policy was the main factor why I decided to go with Ugreen. I don’t think I’ll ever go back to them, their reputation with me is permanently ruined. ????♂️
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I’ve noticed that DSM 7.3 isn’t respecting my LED’s OFF setting
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I love the fact that users across multiple companies/products are finally making a stand against these greedy companies. No longer can we allow these companies to extort every dollar out of us. I for one love the apps/software my Synology has. I’ve become very dependent on them. But AS SOON as Unifi get their software in order and makes something that can compete with Synology I’m out. This whole ordeal, and now the transcoding thing has been a bad taste in my mouth for Synology
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2 weeks ago we migrated seven 6tb seagate to an RS2423+ and replaced all hdd’s with Synology ones ….
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This should not be a surprise. A company tired something and changed their mind. We can speculate all day about reasons. Maybe they thought the manufacturers would jump on validation to get their drives on the list. Maybe this, maybe that. It doesn’t matter. I never ruled them out of my next purchase, and this decision hasn’t changed much for me. I’ll make that decision when I come to it. I have an 1821+. I want a second 8 bay to back it up to in a different location. Maybe that will be an 1825+, maybe it will be the new Ubiquiti 8 bay that was just announced, maybe something else. I still don’t know, and that decision is a next year decision anyway. I have reasons right now to go either way.
For those saying it is too late, it isn’t. Companies have made much larger mistakes and survived. Companies have killed people and survived. Here’s the thing, if it really is too late, there is no need for them to change. They have lost the customers that are lost, and kept the ones they will keep. New customers will look at this past decision and buy or pass on the brand. No, it isn’t too late. Many new customers will buy now that would not have before. Others that decided not to will come back. Those who will never forgive or trust have exist, but just because some will never guy the brand again, it does not mean it was too late. Even some of those that say never again today, will say yes tomorrow.
I’m not defending what they did. I didn’t like it. However, I attempt to be objective and less feeling about what I think about such things. When my feels get involved, I get super opinionated.
The reactions at the time were warranted, and probably helped drive the ultimate decision to change, but now its over. We should all move on. Hate them and never support them again, or forgive them and consider the brand an option. Either way, let it go.
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they really thought they could strongarm this market with competition like Minisforum, Ugreen and yes, even QNAP out there, lol. not intelligent! now they try to backpedal after having burned all their bridges with their small/medium business customers. just a massive unforced error.
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As others already said, to little to late, after a long time (15+years) for just using as primary and backup NASes only Synology the next one would be either a ugreen hardware with truenas or something similar.
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Synology has done long-term damage to their reputation. I would have forgiven them if they were quicker to start letting additional drives in. Say maybe one to two months max. I have a 923 that I’m quite pleased with, but I’m not sure I will ever get another Synology. Just too much chance of them making another stupid turn.
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They really f@cked up, big time. I wonder if if they will ever be able to recover from the damage they caused.
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I was just curious: a Synonlogy 8TB drive is $100 more than a WD Red Pro. I only have 2 8 TB WD Red Pro’s in my DS220j but you’ll never find a sale on a Synology branded drive.
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Too late, I have purchased a Ugreen DXP6800 Pro and a DXP8800 Plus to replace my Old DS410J. I will never go anywhere near Synology again for home or work use.
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Too little too late. I already went with UGreen for my most recent NAS purchase.
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Too late, they have showed their colours, won’t be buying Synology again!
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DS2422+ is still grumping about unverified drives with 7.3. Hmmf.
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I only just heard about this. I’ve been buying Synology for years but my next upgrade will be a different brand. Fuck them for even trying this bullshit.
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The damage has been done already. Also, who’s to say they don’t walk this decision back again like they have before? BYEEEEEE!!!
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Unfortuantely, Synology cannot be trusted anymore. They tried it once, and they will try it again as soon as they think they can get away with it. Trust has been broken. I’ve already pivoted our company away from Synology and won’t be returning.
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i also changed to UGreen it was cheaper and i could use the hard drives i already had
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Too late, Synology. Too late.
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I believed them when they told us what they wanted. So i got the UNAS Pro. Hope they go broke
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reputation already damaged, never buying a synology
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If they can do this once, they can do it twice. I’m never gonna trust Synology ever again. I’m building my DIY NAS with a mini pc + trueNAS scale
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I literally just purchased a ugreen yesterday during prime day sale ????. I was originally going to buy a Synology but then they went and did all this
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Too late
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Bridge burned, drive block, drive basic reporting (SMART) block, codec removal and outright hostile blocking (kernel), lack of hardware upgrades…
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Dumped Synology for Unifi. Done deal. The trust is gone Synology.
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Ha, ha, your persistence in justified Robby, but too late Synology – you lost my trust ages ago! Earlier this year I had planned to invest in Synology but their exclusive disk policy pushed me to QNAP and I’m very happy with my decision. I’m using my own choice of HDD’s and SSD’s without having to wrestle with hacks.
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no Sausage rolls?
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Too late, I ll never buy Synology again.
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Too late, I built two TrueNAS servers to replace my two Synology servers, which I sold on eBay. There was definitely a learning curve, but I’ve now got everything up and running perfectly. What happens to all the people who were forced to buy their branded drives initially reluctantly? ????
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Ffs I bought a qnap a few months ago because of this nonsense… however at least I can use plex, transcode and whatever hdd I want…
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I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
Best Reggards
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What’s stopping them from rolling back to wanting their own brand once again?
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It is too late for me. My old Synology was in need of a replacement and due to the drive restrictions, I purchased a UNAS instead.
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It’s too late, i’m going with UGREEN , I would never even have considered them if synology didnt pull this stunt
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I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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DSM 8 will require a subsription…wait and see, synology not done yet….
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Too late Synology. Greed never works. Already moving all our clients and several facilities elsewhere.
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I hope they will bring back integrated graphics also.
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I didn’t even know Synology did this. Good to know they can’t be trusted. For me, it takes about 5 years to trust a brand. Better to buy something else with less risk.
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I needed an extra NAS to back up my Synology RS1221+, but Synology’s drive restrictions during Prime Day pushed me to grab a UGreen NAS instead. When companies make abrupt changes like this, they really should consider how it affects loyal customers and long-term sales. Hopefully next time, they’ll think twice before alienating their base.
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I ordered UniFi Unas Pro two days ago, should arrive today. I also noticed Synology store is “out of stock” on 16 TB drives right now. Largest drive available from Synology is 12TB at the moment. Looks like logistics issues are the real reason for the change in policy, not a change in their thinking. Nothing keeping them from implementing the drive restrictions again.
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Too late, I was going to get a Synology but switched to UNIFI.
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It appears to me that Synology let greed override customer service, and then became tone-deaf to the rising clamor. While some users will continue to support the platform, many other users (including me) have lost trust in the brand and have moved on. I had a Synology DS-920+ and was planning to purchase a DS-925+. When Synology made this decision to restrict drives, it became easy for me to switch to a UGreen DXP4800Plus. While Synology’s OS is more refined, UGreen is moving fast, focusing on getting the core system just right and not overextending themselves. I am very happy with my decision, and won’t be going back.
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Far to late. Trust gone and massively dated hardware. I’m a UGREEN fanboy now and have spent £1000’s of customer money with them. Even my own NAS is now a UGREEN DXP6800 Pro (I even have DMS7 running as a VM as the only remotely usefull thing I wanted from DMS was the 360 Active backup)
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Your point at about 8 mins…its a non issue? they wont be impacted as their old systems will never have been restricted… and their old DSM was not a hinderance.. ONLY new device (which prob would have been 7.2 when they bought it) will need upgrade to 7.3 to escape the restriction… i.e. a small update from 7.2 to 7.3… not the major upheaval you make it out to be.
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The biggest mistake Synology made was that they DID NOT KNOW WHO THEIR CUSTOMERS ARE!!
Most NAS buyers are tech-lovers and “geeks” who hate to be owned by anyone. They always want to make their own decision – no matter how expensive those choices are.
Synology tried to mess with those people who had “chosen” Synology NAS on their own decision, and didn’t know those same people can “choose to leave” also on their own decision. Wonderful case study for the most stupid marketing decision.
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Too late Synology. My new, bigger NAS is a Unifi. The old Synology just sits in a cupboard now and keeps backups of the UNAS
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great storage!! great software!! great options!! but certainly fastest way to loose customers. I am glad to hear but I also jumped on the Unifi and Ugreen (both U companies . . . . .) train and have greatly extended my NAS. However, not leaving Synology yet and looking forward as the NAS market get more and more shaken up.
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I WAS a Synology fanboy since 2006. I bought 4 NAS boxes and 6 routers in that time, along with recommending their kit to many others along the way. This hard drive lock in, low end hardware at premium prices, removal of updates for older but capable equipment and removal of functionality means that they are unlikely to ever see me as a customer again. I still have the routers for now, but have moved on in terms of NAS hardware. Latest machine is a self build with unraid. Future machines to be determined.
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Synology has shown their true colors. I’m not buying anything from them because all it takes is some “investor” to come in and change it again to find margin.
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After decades with Synology, my trust is gone — and I believe many other prosumer users feel the same. DSM remains a brilliant piece of software, but the company’s direction has become impossible to follow: restrictive drive policies, buggy updates, and the sense that small scale users are no longer a priority.
Here’s a tip, Synology: license your still-magnificent DSM OS (and its suite of apps) for third party hardware. Many of us would happily pay a few hundred euros for the software alone — and pair it with hardware that’s much more powerful and available from other producers.
I just don’t think users that have jumped the boat will return otherwise.
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I would not have a problem using Synology drives, it was just the price of the drives compared to alternative suppliers. Even if it was a little increase that would not be a problem. I use Toshiba Enterprise drives and they have been great. I have 4TB, 8TB and 16TB drives over 2 systems and I went with QNAP due to the ability to use the drives I want, capability to use 2.5Gb and insert Intel 540 10Gb cards.
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I was in the process of trying to decide if I wanted a Synology until they decided to be stupid by restricting hardware use of HDD. Too late for them as I just built my own NAS, and Synology can bite my shiny metal hindquarters.
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Did you forget to cut out the intro? get to it already nobody wants to watch you rearrange stuff
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Lol Synology, the damage has been done you bird brains, you’ve broken the Trust….. Whats your next money hungry move.
BTW Synology you missed out on 4 NAS sales at my end because of your silly money hungry tactic…
Also if Ugreen can supply better hardware at a cheaper price why can’t you? Goes to show you’ve been ripping ppl off for many years.
Whoever is running your circus Synology I suggest you sack him because he’s given you a very bad reputation…
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Too late already leaving! Synology have seriously damaged there reputation
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Too late for me, already swapped out my ds413 for UGreen DXP 4800 plus. I had placed an order for the DS1525 when I discovered the 3rd Party Disk policy so had to jump ship. If they had said that 3rd Party disks where incoming I may well have stayed with Synology….
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Too late. I invested elsewhere. In about 2 years I’ll be back shopping for a new NAS. Let’s see if synology rebuilds it’s reputation by then
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There is another good reason for the sudden change of heart – Ubiquiti.
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Thank You! Great news but…… To little too late.
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I needed a new NAS and bought a UNAS pro but kept my DS918+. I think this was about Synology thinking (incorrectly) that the power of their brand would keep users under the thumb of their draconian policies. I can only assume the reason for the u-turn is that their sales figures have been poor and they don’t enjoy being characterised as a bully in the market. As you say this will take a long time for people to forget and trust will take longer. They compounded their direction change with messaging that no-one believed about drive quality and reliability. Do they think that we forgot the literal point of their product is to protect against HDD failures. If they had been worried about that, they would have forced users to take more resilience (i.e. raid one in a two or four bay nas) or one of the 2 drive protection strategies in a larger nas. For me it’s the spin on why they were making the change to only support their drives that I never believed and I don’t appreciate
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Synology lost all my trust and I got rid of my Synology Nas.
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Odd business decision… No doubt they cannot get hold of enough HDDs for the to put their sticker on, and know they wont be able to meet demand. This will come back when the HDD market stabilises in a few years.
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Too little, too late.
I bought my first NAS a couple of months ago, I was looking at Synology but ended up with a Ugreen due to this policy.
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I’ve been looking for a future replacement of my DS918+ which is working fine at the moment. I considered going with Syno HDDs for a bit and just eating this but then did more research on alternatives and I actually now want something that isn’t so locked down both in hardware and software. My next NAS probably won’t be a Synology and I bet the competition will come up with some really compelling offerings in the next couple of years until I need to make a decision. Looking for a solid 4-5 bay purpose built machine that I can run something closer to “regular” Linux on. The Ugreen DX4800 Plus is already a contender for me.
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“What was the point?” -> money (read greed)
“why it was reverted?” -> money (yep, greed again)
I am sure I am one of MANY people who actively disuaded customers from purchasing Synology with this change.
I am equally sure that will have damaged not only their reputation but more importantly their sales.
If Synology changes their approach back, then I may start recommending Synology again sometime in the future.
However for now I will reserve judgement and see if they also change their other shitty actions as of late like gutting DSM functions (e.g. codecs) for absolutely no valid reason.
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I have an old 2016 2 bay Synology that I’ve been planning on swapping out for a while. I do want to stay with Synology because I use their Hyper Backup and the system works as well as a gut feeling that they provide a more robust and secure solution.
The whole drive lockdown has really put me off Synology to a point where I’ve built something else as secondary off-line local storage. I do, however want a newer 4-bay device that I can expand into. I was going to go for a rack mounted system but when they introduced Synology only drives a few years back that was off the cards.
I’ll see what happens over the next couple of months and make a decision – however this has made Synology attractive again. Totally stupid idea to lock the platforms down, but bean counters will be bean counters.
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Literally got a 2nd hand (basically new in box) DS423+ 4 says ago ???????? paid €275 though
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In today: Synology admits that it was never about compatibility, but about milking their customers. You’d be mad buying from them ever again.
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Too late…many consumers started looking at alternatives for their :
First purchase;
Next upgrade;
fed-up and moved on to another manufacturer.
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I have a couple of DS1821+ devices so it was now problem at this time,
But for the future well….. If they changed as it was. They will keep me as there customer.
There software is the best in my opinion.
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Still have a 412+ on latest DSM 6 and a 920+ on latest DSM 7, the 412+ is basically the Active backup for the 920+ and currently the DSM version difference doesn’t seem to be an issue for that. For the moment they do what I need including Active Backup for Business. Personally I don’t use a lot of the fancy things of DSM, currently my NAS just works as a file server old fashion style + Synology drive on my laptop and mobile (very practical). Nothing another brand can’t offer, so if the time is right I will look at the market and see what is available. It’s not only the disk brand lock in but also the hardware specs behind of the competition that makes me look elsewhere. They have to offer solid software as well though.
Love to see Ugreen and Ubiquiti coming on board, in a few years from now they will be solid competitors and Synology and Qnap will have a run for their money.
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Only for the DS 2025 plus series they rolled it back. ????
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Unfortunately the response here perfectly highlight why companies try to pull these ‘dirty tricks’ in the firet place. Consumers don’t really reward a company for ‘good’ behavior. And the oversaturation is creating a squize in the NAS market. Sad thing because Synology is still the only company with a good back up solution and and an absolute rock solid OS. Havent had a single issue and ran a NAS sinds 2018. My self built Unraid NAS however was absoluut dogshit, limetech (unraid makers) released so many buggy updates. Even ones that hard crash the system.
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The problem is that it wasn’t _JUST_ the hard drive lock down situation. It was mutltiple anti-user, hostile actions that they took over the last few years.
One of the most heinous was removing capabilities that were there and advertised for the models, like hardware transcoding, by removing the support modules from their shipping kernel, with zero alternative. Took a bit for some enterprising community members to put it back, and then more recent models hardened the system to be resistant to even that. First it was just HEVC, then it was all hardware transcoding. Forcing indexing processing on to client machines instead of supporting it internally to the system through poorly thought out system apps and browser extensions.
It is clear that Synology was tempted by the money in enterprise solutions, but their roots are in Small Bussiness/Home-Office and ProSumer. They do not have the support or ability to handle enterprise contracts, but they were willing to estrange all of their ProSumer audience through multiple hostile actions, and meanwhile cause all of their Small Business customers to also re-evaluate their position on the brand as well.
In their chase for control and in their greed, they have shot themselves in the foot. They deserve the limp in their sales and budget going forward, and the gigantic black eye to their reputation.
They have sought it and well and truly earned it.
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It could be one of the reasons you mentioned. Or simply that money talked. The new models have been out for a few months. Sales were probably hit hard enough for them to realise that it wasn’t sustainable and they had to reverse. Better late than never.
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The only way to fight enshittification is to walk away. They played their hand, and it didn’t go how they expected, but they completely threw away user trust in the process.
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One of the reasons I didn’t go with synology was because of the hard drive issue. So they’ve probably lost a number of sales opportunities through this.
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They F’d around and found out ????
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sorry Synology … I was long loyal to you….. but this is past….
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The point is and was always GREED. They thought they’d make more money that way and realized soon after, they wouldnt. Its never about making the best product, providing the best service, let alone taking care of your employees or heck, the environment. Its about making money. Thats capitalism for you.
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“What was the f***ing point???” sums it up exactly.
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Too late. We’ve all arlready moved onto Unraid/TrueNAS/Asustor/Ugreen. Synology is dead. Time to move on.
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Synology has taught me a lesson that I’ll never forget, don’t trust closed systems. FOSS software and standard hardware are the way forward for me. It’ll take years before I will look at a closed system again.
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That doesn’t change anything; the existing devices can be used until they reach the end of their service life. Anyone who makes decisions like that is no longer trustworthy. No more new infrastructure with Synology.
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Thing is when people research buying/building a nas the videos saying Synology devices don’t support drives from other manufacturers will still be out there.
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Simply: they lost market share and after the Berlin Funkausstellung Ugreen and all the others were on the road of success.
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Excellent points. I’ve sold my 7-year old 5-bay Synology NAS a couple of weeks ago. The price was relatively high compared to the new systems. Possibly the buyer wanted to avoid the disk compatibility policy shenanigans. They may not feel as great about their purchase now. For myself, I followed the news on the policy from the start and this motivated me to switch to Ugreen and start using TrueNAS.
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S A C O
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I’m still well put off. I’ll be sticking with my FOSS NAS build, but then I am a nerd 🙂
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Now can they u-turn on using obsolete woefully underpowered CPU’s in their new hardware.
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Too little, too late.
Already switched to Ugreen 4-Bay from Synology 2-Bay.
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bloody hell Robbie, now what are you going to make videos about ????
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Too little too late.
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Videos like this make me want to start using AI to summarize videos and watching on 2x speed. This entire topic could have been covered in the horrible 30 seconds of intro
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Too late for me. As you said they’ve demonstrated a willingness to throw the customer under the bus so I, as a new user considering my first NAS will probably be going for the UGREEN dxp4800 plus
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already get a DS425+ for 218J upgrade, so far my cost isn’t much different as in my location the Segate and WD drives are more expensive than Synology drives at 12TB. But that being said, just updated to 7.3 and yet the NVMe still needing their own drive make me kinda upset.
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NOPE! NO! WE TURN TO UGREEN XD
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They’ve done a Unity.
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I can’t trust that they won’t do this again.
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Too late. Damage already done.
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The damage is done. They pulled that switcheroo on people, as well as removing hardware decoding on other devices. If they’re willing to do that, their mindset is polluted and they need a change in direction. Until then, synology is not a viable option.
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I’m afraid now that they’ve lost all trust, they can just go and sincerely fuck themselves. Bridge was burnt, now they can sleep in the bed they’ve made.
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Too late Synology you pissed too many people off, they have all moved to Ugreen, and its way better. Never going back to Synology ever again.
The fact they are going back to allowing any hard drive shows it had bugger all to do with quality and everything to do with controlling the market.
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I got an asustor and am deeply unhappy with how complicated it is too handle, I was tending towards synology for software reasons, are there easier alternatives? After all the devices are still limited in bandwidth and the weak processors
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I had a feeling that this crazy rule would have to change, also I could afford to wait a year.
Nervous about the future, but saying that, they will not do anything this stupid for a good ten years.
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It put me off. I am waiting for Black Friday for the Ugreen system.
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Trust comes into town on foot, but leaves on horseback.
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They burned all trust with their customers and now try to earn it back. Good luck with that.
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Yep I was looking at Synology for my nas but I’ve just bought a UGreen nas instead. I guess making a money grab didn’t pay off Synology.
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Ha I just bought a competitor device. No regrets! They’ve shown their true face, I don’t trust them at all!
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I’ll be slowly replacing all my Synology devices (DS plus and RS plus series) with UGREEN and Ubiquiti UNAS Pro devices over the next few years. I’ll also advise all my clients to start switching to Ubiquiti and UGREEN from the Synology RS plus and XS devices. It’s been a good run for the last 15 years with Synology. It’s time to say goodbye.
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Didn’t brought a Synology because of J4125.
Brought a a ugreen because of Synology’s HDD SSD lock.
Thanks, Synology, I learn how to use Truenas
I don’t need Synology anymore
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I’ve alluded to this before, but it feels a bit like an Intel moment for Synology. Intel ruled the CPU market for years. As a result, they failed to innovate, made only small incremental improvements, wouldn’t offer more than four cores on mainstream CPU’;s etc. They sat on their laurels, assured they were king. Then, AMD’s Zen CPU architecture launched. Sure, it wasn’t as polished an experience with early chip set drivers etc. However, it disrupted the market, offering users up to double the course at lower prices. Years later, AMD have arguably won the desktop CPU market from a player considered untouchable and too large to fail.
Synology is experiencing its Intel moment.
The question is, how will they respond in terms of future products.
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I’m in the process of getting a new NAS and was already eying Ugreen as an alternative. Don’t think this will change my mind even if DSM is great.
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Still cannot find any of the 20 TB+ Ironwolf Drives on their 1825 compatibility list. As long as they are not putting modern high volume third party drives on their compatibility list I am not going to buy any of their products since they might change their policy tomorrow again.
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They did it because sales were down 41%
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Lets face it, if you are a Nas enthusiast, you are also likely to be an intelligent person. Shitty corporate shenanigans may work on the masses, but not on someone with a brain.
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too late!
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F**k Synology, UGreen is the new king. Nobody should pardon this betrayal attempt to their user community.
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Let me understand correctly this will work on DSM 7.3.
Great! One HUGE issue though; their 2025 lineup come with 7.2 out of the box. How to you update before putting the drives in? This seems like you will need to start with at least 1 proprietary disk… Great job Synology. You shit the bed hard.
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I thing they lost a lot of buyers to Ugreen.
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They realised that there market wasn’t going stick around for monopoly, it was a hd rebrand , they didn’t manufacture the drives , it was a custom firmware at double the competition, these were small business or home remote worker /lab markets , they neither have the budget or willing to accept being restricted , so it created Vulnerabilities in there network . or was going to support it I’m sure it will not be a full rollback, they will still limit it’s supported drives or lack the ability to support latest larger drives for pb storage . They killed there market I went to aoostar instead with Linux, proxmox and lime , zero problems , latest hardware, and cheaper than synology devices , it’s does everything I need without the drama , and rua regular drive backup drive cycle for essential, off site disaster recovery , this box rocks
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So my partner/friend/… betrayed me for 6 months. Now she/he says it will not happen again. Sure …
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Hi, how does 7.3 affect the stopping of transcoding, will we also see a u-turn?
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Their potential returning customers already ran away along with newcomers. sigh
Was it a campaign ran by some stupid investment fund? The pattern is so similar. Try to earn a lot and exit without understanding the market.
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Good lord, what an epic frustrated walk-in you did at the start of the video!
edit: deservedly so
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Too late, my old DS416j is on backup NAS duty now, and I’ve got a Beelink ME Mini for the daily driver.
Synology had their chance and blew it.
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nobody cares, they lost all trust
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I have a DS920+. Running fine and no complaints whatsoever. However, given its age, it’s time to think of a replacement. I was looking into DS925+. But with this policy change, I decided I won’t be going with Synology anymore and instead would get a Unifi NAS, since the rest of my network is already with Unifi. I couldn’t care less about the rollback of their policy. The trust is lost and I’m not going back.
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I already switched to QNAP. Better hardware for the price, and I can run either QTS, QUTS hero or TrueNAS
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very obviously .. the point is purely greed. In most markets companies doe these dirty tricks that make early movers pay premium in some way, and when the amount of sold parts reaches a treshold, they remove either this kinda restrictions, or simply lowering the price to the planned selling price. ????
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too late, don’t care
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A few weeks ago I replaced my offsite backup DS215j with a DXP2800 and tried TrueNAS for the first time. Very excited to try an open source NAS OS and ZFS on a low power NAS for the first time. And HDD I want, up to date filesystem, and I could move the drives to another computer and still use the data. So now I’m beginning to think about how to replace my synology 8 bay in the next few months.
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Tooo late now I’ve switched to ugreen and what about video codex
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Already switched to Ugreen, Synology never again.
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I have a 1523 and a 918 as a back up. At that rate, i’ll probably pay attention again about 2028. Until then, I’m happy with using DSM and not at all interested in learning a different OS. I worry more that Synology no longer needs or wants my business, which will impact all sorts of other parts of my set-up.
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I sold my Synology NAS and moved to another vendor. I voted already and it was not for them and their business plan.
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The point is, ladies and gentlemen, that greed, for lack of a better word, is good. Greed is right, greed works. Greed clarifies, cuts through and captures the essence of the evolutionary spirit. Greed in all of its forms. Greed for life, money, love, knowledge, has marked the upward surge of mankind, and greed – you mark my words – will not only save Synology, but that other malfunctioning corporation called the Taiwan.
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The question isn’t what they’re giving us in DSM 7.3. The question is what they’re taking away…..Something for something
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Too little, too late. They showed their true face, same as Microsoft when said that games on DVD will bound to xbox. Let them sink.
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Too late and ‘not enough’: I am sooo happy since July with my powerful DXP6800 (powerful i5, 64GB, 2x10Gbit Ethernet, free HD’ (mixed HDDs,& SSD) …and thanks to PCIe Slot: Nvidia Tesla T4 for AI)…my secondary DS723+ will soon become a DXP2800…also free OS choice is great: tried ZimaOS – but UGOS is good so far. What is missing (compared to DSM) i add via Docker
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So they decided to postpone this artificial limitation.
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Synology who? Love it when companies are dumb enough to think they dictate demand not the consumers that buy their products. They have been rolling out minor updates for years. Mediocre product at a high price. They have had great software that has hand its hands tied behind its back with poor hardware selection. No real product development for years. They lost the market they basically created.
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the damage is done. What happens if in 1-2 years they decide to pull again the support for 3rd party disks.
They just was not expecting this blowback and that the rest of the NAS vendors to gain so much share in just 5-6 months. They thought they were they only ones in market and can do whatever they want.
Synology was always my suggestion since they are easy to use and have great integrations and apps. But trust is gone.
too little too late.
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That smile peeking out when you start talking in your intro is worth an oscar (if you believe in that sort of thing)
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The u-turn doesn’t change the fact that Synology hardware has been lagging behind for the last five years. Other companies has caught up and it’s really just the software that sets Synology apart from the rest (something they have started to erode anyway). I’ve been running a hackology since 2017 and really wanted to buy a real Synology this year, but I’m already looking for another brand…
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Nope, I can’t trust anymore. Unit is going on eBay and I’ll roll my own.
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I will be switching to UGREEN I have an old DS216+II that has been great so far and I was looking to get one of the 2025 units until I saw this then I started checking other alternatives. Nothing prevents them from doing that again. No thanks. Also upgrading the memory is locked to synology.
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I have a DSxx16+ unit, which I got months before the xx21’s were released (ugh) so I was going to wait for the next cycle. When they brought out their own branded drives, I kinda liked the idea that they could update firmware on the fly, as opposed to my WD drives. I was considering this path as a nice option, but as soon as the made it mandatory, I nope’d out of that idea. It’s nice to see them back in the right direction, hope it lasts… I still haven’t decided my upgrade path yet, but I have so much more to consider now
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when they bring video station back i will come back . i like products with a full 1st party ecosystem . if they dont have that you might as well get the best bang for your buck in regards to hardware .
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For me it is to late, trust is broken, as i’m already with ubiquiti hardware now, i’m going to go to UNAS Pro 8.
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Woohooo???? I Just woke Up and the first I’ve seen is this video. This is gonna be a great day. Because of Synologys HDD”decisions” in the past I wanted to buy a DS1821+ but NOW I can go with the newer one. Thank you!❤
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Too late im on a UNAS now, scumbags have shown their true colours to the community that made them.
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never buying a synology product again. I’ll be using QNAP, QuTScloud, uGreen or DSM on my own hardware.
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Too late. How could I ever take them seriously again.
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Too little too late. What’s stopping them to try it again next year? Nothing. I’m not touching Synology with a 10 ft pole, and I’ll advise everyone I know to do the same.
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Before this, I was planning on getting a Synology when the time for a NAS came. This sent me down the rabbit hole of looking for alternatives and made me aware of other options. Unlikely to get the Synology now.
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Too late for me, I got rid of my synology and went with truenas for my upgrade.
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Haha..Power of competition…and relationship with drive manufacturers matters a lot to stay afloat. But is it too late!?
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Too late and their true attitude towards we users revealed.
Adios!
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For me it is a just in time decision as I am in for a new NAS. Hopefully a potential beta phase of 7.3 will not last too long.
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Not holding my breath for any explanations, apologies, or acts of contrition.
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Synology, those poofter bastards.
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Synology ignored their customers for months. They became both intransigent and arrogant. Rather than decide quickly to reverse this decision, they clung on, digging their heels in. Even if you discount their user base, choosing to restrict HDD options when the likes of Ugreen and others are challenging Synology like never before beggars belief. It smacks of complacence and a belief that they owned this space.
Months later, their image and sales have taken a nosedive, existing and future customers have turned away from the brand, their recent event saw rows of empty chairs and the rep justifying the lock-insounded flat and unenthusiastic using the usual word-salad excuses.
Now, is when they decide to listen.
The damage is done, their name has been tarnished and I’d love to see their sales figures. Money is why they put this policy in place despite all the flowery corp[orate BS explanations, and it’s money that has forced them to U-turn.
By the time I need to replace my Synology machines, I may well be seeing the likes of Ugreen on parity as far as software, and they’ll certainly be way ahead on hardware.
If I were Synology now, and had suffered this black eye and bloody nose, I’d rethink my future roadmap and start upping their hardware game big time. Only then do I think they can reclaim some of their lost reputation.
It’s a shame we had to shout before they bothered to listen.
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You can download DSM 7.3. It has been released already, no beta. But in the release notes there is no mention about the hard drive lock-in removal at all.
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I have synology NAS, about a year ago purchased a Ugreen. I’m very pleased with theUGREEN. Just the UGreen photo app in my opinion is way better than Synology. Won’t purchase synology again, next purchase will also be Ugreen.
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I upgraded earlier this year and was going to hold out for the 2025 models but the drive compatibility was a dealbreaker for me. I ended up getting an older model synology and the next upgrade will probably not be a synology. Too little too late.
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Too late… i already removed synolgy from any future plans
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Too late. I already designed a DIY NAS that runs TrueNas and bought the parts. Not returning to Synology now.
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To late for me. Bought UGreen. Really good so far!
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My current NAS, in addition to easy NAS-tasks, also runs hyper backup to another NAS, a few docker images, Dropbox sync, a few PHP scripts, DNS, DHCP. So yes I’m very happy about that, because I’d prefer to avoid to find another product which does all the same and migrates automagically. I’m in that age where a prefer to spend a little more with less headaches or weeks of work on top on my spare time.
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Don’t fall for them. They and re-lock anytime soon in the future too.
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I didn’t know about this until after I had set up two Synology units with standard NAS specified drives from Seagate and although it did complain about non-supported drives they did what I wanted.
I can however accept if they do list drives proven to be unsuitable, but that’s a different question, and those drives are likely to be unsuitable for other NAS units as well.
If you only have a list of accepted drives then you will discover customers complaining about that they can’t install drives they already have or that the offering of drives from the NAS supplier is lagging behind in capacity.
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well, too late, already purchased a terramaster as secondary nas/backup target for my ds1819, and will wait another 5 years or so to upgrade the main nas if it requires it.
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Amazon Prime day and I have both Synology and Ugreen in my basket…decisions, decisions!
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Too late. Just bought a Synology hdd
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Awesome! Best news of the year!
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0:30 video ends.
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I bought an RS2423+ and it was also vendor locked (something I found out after I took delivery of it) – but at the time Synology’s drives were a few Terabytes behind the rest of the industry (in addition to their outrageous prices) – I ended up using the Dave Russell database to get the constant warning state to go away (which also prevented data scrubbing and other automated maintenance from running).
I’m glad to see they’re putting the enforcement on the plus series in the bin, but any word on the RS series? Will we finally get out of the hell we’ve been dealing with for the last couple of years?
At this point, I may continue my plan to add drives to the array, but when this chassis comes due for replacement (My DS1815+ lasted 8 years, so I’ll likely start looking in the next 2-3 years), I’ll likely look at 45 HomeLab or something similar, since it’s open architecture, unless Synology can prove different in the next few years.
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Glad I built my own TrueNAS instead… never liked the overpriced Synology. They won’t be able to wipe themselves clean of this original Syn.
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too little too late, I’m getting the UGREEN.
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lmao this is like when don mattrick destroyed xbox
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I have.always loved my synology nas. Active backup and drive are so great for my use. But they have lost me from buying any future products from them I dont trust they won’t do it again. I’ll use mine until it dies just for backup and drive sync..have already been migrating to using TrueNas for more then just my media. Too little too late . Thanks for the video
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It’s good news, but you really have to wonder who’s flying the plane these days. Not a good look for a company selling dusty old hardware as new.
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The only reason I’d consider them again is bc they aren’t Chinese made. But I became an expert in NAS after their drive locks and feature removal so idk… I think I moved on. I have learned so much.
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Hubris isn’t easy to fix. Synology need to do a lot more than just reversing a policy to restore confidence.
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Please, can we have a review of the space aries nas case? Thank you very much 🙂
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I am loyal to brands/companies and people who stay true and act moral. Of c, this is a welcome change! I might upgrade my 5 bay sooner now.
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Synology have shown their true face and their contempt for the users. I myself will not be going back to the brand and will buy something else instead or go full DYI. What Synology have disregarded is that it’s not 2010 any more, and the use of linux is not limited to a handful of sorcerers living in their man caves. We have AI now, so the barrier of entry into a DYI or another linux based solution has never been lower. When an AI can write scripts or entire applications, Synology’s polished DSM suddendly doesn’t differ much from hypervisors or other NAS operating systems. I just hope the people will remember how Synology f.d them not once (with the HDDs) but twice (with the codec). When you have to go online and search for a workaround to use your device (which you had a PREMIUM for because of the software anyway), then there’s no point in sticking with a consumer-unfriendly company like Synology. The sooner Synology get to the FO part of the FAFO acronym, the better.
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The day that they rolled out this policy, is the day that Synology became “SHIT”-nology! There are stupids and there are “STUPIDS”, which Synology took the latter one. If they do go bankrupt, no one will ever care at all, because of the Idiots that runs the company to the ground, is ????% their own fault.
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I love the casual sit down and hard drive arranging. Gangster as hell.
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My WTR Max Pro arrived last Thursday and my new drives show up tomorrow. Even after all the shipping headaches from Aoostar, absolutely nothing is stopping me from leaving my 918+ and going back to Synology. They cancelled video station, stupid no pci slot, 2.5Gbs networking, and the drive debacle just killed them. I’ve been doing hard research for months and your channel has been great!
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My current Synology will be my last, the Ugreen is looking better all the time,
here is a thought, have a “what you can replace your Synology NAS with video” from 2 bays to 8 or something.
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Nope, we still have codec issue to deal with.
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Too late. I got a basic Ugreen on sale already. ???? Until it breaks, it could be years.
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This is great news but I couldn’t wait any longer and went ahead and purchased one of their competitors NAS solutions. I’m good for now and might consider Synology in 5 years if they still support 3rd party hard drives.
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I literally bought DXP4800 because it has better specs and accepts many 3rd party HDD unlike that fking Synology
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Too right mate. Too bleeding little, too bleeding late. I’ve opted for a UGreen DXP8800Plus 8 bay NAS and a QNAP TS-653D 6 bay NAS. I still have ye ol’ Synology DS1815+ 8 bay NAS and it has served me well but I won’t likely buy another Synology NAS again. There are better options out there for my needs.
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even the rollback is half assed ????
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It feels like an abusive relationship at this point I think many of us have moved on
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My DS1817 Net ports seemed to be playing up so had to buy a new NAS. Need a second one soon (some other brand) (may keep 1817 as a backup) but this changes things a bit. Be pretty convenient to just move the 8 x 16TB Exo HD’s to a new Synology 8 bay. But will that work….
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Well too late for me! Already switch to ugreen and not going back
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I have 2x 1821+s that I would have upgraded down the road, but for now I’ll wait and see what synology does. They still work great for me and have plenty of life left in them. When they need replacement I’ll re-evaluate and see what’s out there. Nice thing about synology still is their devices are so easy to get up and running.
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will still never buy them
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This changes nothing. I won’t be buying their products any longer.
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Synology noticed its own mistake and it is difficult to fix it because customers have already chosen a competitor’s product.
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How to destroy your brand 101….
They need to add the 10gb port and the nvme for 300$ now. No more respect for this brand. And i owned 6 Nas from them.
Ah also, they are impossible to diagnose when there is a hardware problem, not to mention impossible to repair…. ds409 dead, ds 411slim dead, etc.
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We win? No, they already lost
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Too late, i just bought 800 units of ugreen.
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These people never learn, never buying synology ever again.
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I cannot speak for anybody Else but I’m done with Synology I cannot trust Dat company ever again
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I’m still rocking a 1019+ because it’s been working reliably without any issues. I’m still confused as to whether I’ll lose hardware video transcoding if I update to DSM 7.22. Did this apply only to new models or does it apply to older models like mine as well? One of the selling points for me of this unit was the hardware transcoding. They prominently mention it on the PDF brochure, and I don’t want to lose that capability.
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Judging by the comments they fully screwed themselves. That said, inept as they are they’re still ahead of their competition in terms of software. UGreen could have done a lot more to get caught up in the six months they had. We’ll see. Don’t really need a replacement yet so it’s been entertaining to watch from the sidelines. ????
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Nope. The reversal changes nothing. Synology is STILL taking features away. Haven’t reversed those.
I will keep my DS923+ for now. I’m waiting to see if Unifi releases something very similar. I feel they will.
Ugreen has definitely got my attention. Waiting to see what their ecosystem turns out to be and if they have any screwups to see how they handle them.
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wow, shame i spent $350 to build a custom platform that works better, is more capable, and more efficient. the main thing that held me back prior to synology ending support of 3rd party drives was I didnt want to spend so much on a case capable of alot of storage. well even though half the budget was on a case, it was well worth it. wont be going back to synology. at least now there is value in selling my ryzen 5 bay synology. so i guess thanks synology, for pushing me over the edge.
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no more synology, too little, too late
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The hard drive policy is just the tip of the Synology iceberg. They’ll have to do a lot more to win back their customers.
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The damage is done, as soon as anyraid is ready. . .goodbye Synology
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Ugreen gave Synology a bad case of FOMO.
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I’m still on my 216+II. NAS aren’t upgraded that often. They’re going to be feeling the pain of this for the next decade.
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wonder how bad are the sales for the new lineup that they finally decided to u turn. that policy was the perfect kick ppl needed to switch brands for hardware that is actually up to the times and its gonna be awhile before anyone goes back to synology now.
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Too late for me, already replaced it with something else.
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Synology is back, baby!!
Sure they lost a few months of customers. But new customers can buy now, load up drives and worry about NAS politics 5 years from now.
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This u-turn likes a slap in my face. I’m a wedding photographer. I have been using Synology since 2018. I decided to upgrade my Nas to 8 bays system just right before they release the DS1825+ 2 weeks. I bought the DS1821+ instead the DS1825+ just because of the unsupported third party HDD issue on all 2025 models. I feel I’m so dump to invest all my hard earn money to Synology now. ???? My trust to Synology is completely gone.
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“Feel they have missed out on hardware upgrades like 2.5GbE ….. and …. ”
Synology removed more from the 2025 devices… and DSM 7.3, to add further insult, we can see how this will be spun “The all new DSM 7.3, Now with more choice than ever.. use your favourite HDDs!”.
Personally, I hope the 2025 models flop, and maybe.. just maybe… they’ll realise that trying to peddle antique CPU’s is also bad for business, and the 2026 models will at least come with something that uses DDR5!
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who would buy a NAS that is tied to their own drives … lunacy
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too late.. moved on
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and did you spill your greggs coffee on your stripy shirt?
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too late
drive lock, cpu lack video acceleration in new model, disable video acceleration
and myself already built pc for nas since last year
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why do i all of a sudden want a greggs sausage roll???? Nice work
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theyve supercharged a sea of viable competitors
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I owe Synology a big thank you – Before that policy, I’d have just stuck with the OS I was accustomed to. But because they dug into their insane customer-last position, I rejected their brand during my upgrade cycle and now have a NAS running much better hardware and software with TrueNAS
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The damage has already been done, trust in the brand has been lost. For the next few years, customers and investors will have their fingers on the pulse of the company and will be recording their every move. They need to rebuild their trust because they are now almost at the brink. And the competition has smelled blood in the investor waters.
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I am in the market for a larger NAS specifically like a 4 bay currently have a Synology 220J whilst this works fine / ok for what I use for as a server for my digitised music streamed to a player over my home network. I want to do the same for Movies so a 4 bay , originally looked at a newer Synology like the 423 / 923, but they have gone to be replaced by the 25 series. This U turn whilst appreciated I have been looking elsewhere. Not going to run plex, just using to store then send over my home network to a media player to handle upscale to 4K for those non 4k movies.
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I love my UGREEN! #Broadcom #VMWARE #SynologyLovesAOL
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I would assume they sacked the dumbass that came up with this in the first place.
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Let’s wait for version 8 of DSM which introduces DRM again. Seriously, anyone who goes through this loop needs to fire anyone associated in the company with that decision to expunge that group of business drivers. It’s not a “dead” issue, merely outvoted for now
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Knew this was coming. They got greedy, those drives are the same ones we can buy anywhere just with their label. They alienated their existing customer base, and now they are gonna piss off every customer that was forced to pay extra for their drives. Good job Synology. I left and turned down all my nas’s and moved to other vendors the day they announced it. Not coming back.
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Money talks, for Synology to revert this change 6 months later is likely due to the hit in profit. In addition to the increased competition, users have more options now as compared to a few years ago.
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One of the nice things about Synology is their Synology Hybrid Raid or SHR. It lets you add drives or replace drives to easily expand your storage space. You can also mix-n-match drives of different sizes. Does any other NAS manufacturer offer something similar? I started with two 8TB drives in my Synology 918+ 4-bay NAS. Then I added another 8TB… and then another. Then I started replacing those 8TB drives with 16TB drives. And it was easy. It’s the main reason I chose a Synology NAS instead of another traditional RAID system where you’re stuck with whatever drives you start with.
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I already brought a UGREEN nas when they messed up the harddrive support. I probably won’t try Synology since I think it’s absolutely possible that they make another U-turn in the future.
Not to mention it’s actually better to set an example for the industry about what’s going to happen if you get too greedy.
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I just mentally accepted going with ugreen this week… wtf, oh well , will follow you and spaceRex videos , I think it’s better value for me starting off rather than synology
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Guess I’ll check out synology again in another 5 years or so when I need another new NAS…. Great move to make here, but too late for many.
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It doesn’t matter. Their “new” hardware is still archaic. I’ve moved on. And so have many others.
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I am a consumer, however I use the full OEM stack. For me, security, reliability, maintenance and ease of use are more important as I am storing critical documents. Saving $200 on drives by going third party isn’t worth much if I have to spend time and effort to address compatability/drive loss issues. I have other things I want to spend time on.
My biggest issue with the drive lock-in was the consumer backlash. Would this reduce demand for Synology’s product such that they would not longer be around to provide long term support. I wish they hard just let users use third party drives with a disclaimer of the potential risks.
I am concerned about the long time it took them to pull back on their policy of frive lock-in. It means they are probably going to spend then next couple of years contending with the fall-out when they could have been focused on delivering new products/features instead.
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already scoped my next NAS and it’s not synology.
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The horse has bolted. They’re screwed
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Too late for me as well. Was going to buy a new Synology to replace my 1817, built a server based on a Dell R730xd instead.
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Sunology is synonim of greedy !
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I had no issue with them launching their own brand HDDs, but blocking other NAS specific drives (Red / purple ) series, etc was a d!ck move. They took the initiative of flagging incorrect drives used for a nas but implemented it the worst anti consumer possible by blocking.
I’ve seen people using very low TBW ssds for high write applications or using performance drives on NAS just because… which would eventually lead to disasters anyway but that’s users’ own mistakes not on nas maker. They should have stopped at flagging and warning but not blocking.
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What about transcoding will that be changed in update 7.3?
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That intro was epic. ???? I felt that energy as soon as the video started. Hopefully Synology can learn from this and do better going forward.
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Great news, Now if they really want to entice all their customers who are looking elsewhere but haven’t spent anything yet, Synology need a 10% discount on their 2025 lineup, Seeing as the hardware is so outdated compared to competition.
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Fair start to win consumers back from the mess they created, now they need to apologize and bring Video Station back.
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Class Action? Customer Refunds? Anyone?
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On the one hand, I am glad.
People I deal with who will want one in the next year or two it looks like they’ll be able to use more affordable drive options without a lot of scary warnings or other hassles.
As for me, when it comes time to replace my older synology that’s still acting as the local backup box because of the wonderful software they have, this is also good news.
That said…
I recently purchased a ugreen. It’s now my primary server, and dollar for dollar, performance wise, never mind the attention to design details, it’s a very nice piece of kit. It’s been an outstanding home server, and has a nice media suite baked into it. The backups are not everything I want them to be, but hey, that’s why I’ve got the old synology. But as maintenance first line storage, that, or one of the unifi boxes, are outstanding.
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Synology chose the wrong timing to screw the consumer just when other brands like ugreen are catching up ????
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They have a probation period. They need to regain the trust of their customers and that might take a few years.
Good news though. Not too many people should be angry by this. They will, but they shouldn’t
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Too late. Purchased my first Nas a few months ago and went with Ugreen.
In my opinion this is worst than a data breach. A data breach isn’t anticipated and usually an attack by an outside party. This was an anti consumer choice by them that no one asked for or favored just to pad their profit margins. Consumer trust lost.
While they were innovating new ways to increase profits at their customers expense, Ugreen released their UPS.
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Lol. All the defenders are now silent. I was constantly told that only loud minority of users are complaining. And it benefits the casual user as it helpful for “support”.
Sigh.
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To late because I use Toshiba drives ????
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There is no greater danger than underestimating your opponent.
— Sun Tzu ????
(P.S. I got a Ugreen 2-bay and a Minisforum N5 Pro, and trashed my Synology, which is where it belongs ????️)
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This entire fiasco caused me to re-evaluate and realize that by going with a different brand I can get much better hardware and thus performance.
So no, Synology is dead to me.
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떠난 고객은 다시돌아오지 않는다. hdd팔아서 부자되어라. 거짓말쟁이 시놀로지. 역시 대만은 중국인의 피가 흐르내. 돈에 눈먼 시놀로지 경영진.
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Good move but as a home user with Plex (transcoding etc), the hardware offerings in the 2025 range is just BAD. Also, are we able to use transcoding in the 2025 range now or is this still being nerfed?
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Every time I see this background I expect to see the 8-Bit Guy, but NAS news is also awesome.
I mean not this particular news, but in general yeah.
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I was happy with my DS916+ But this shows vendors cannot be trusted.
In the past I used DIY solutions based on various linux flavours using samba and nfs. I went to Synology for ease of use. It has served me well.
But I think I’m going back to DIY, but then with TrueNAS or Unraid to make it a bit easier. Even if Unraid or TrueNAS go in a wrong direction.. The hardware is still standard and the OS can be replaced.
There are more and more nas style cases for minit-itx. So plan to go that route to replace my 9 year old synology.
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already bought from ugreen. When you look at people who want to use a nas rather than pay for cloud storage, it is not the kind of group to get trapped into proprietary hardware restrictions for the most part.
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If I ever do buy a prebuilt NAS. It won’t be Synology period. But really this just makes me more likely to build my own. Screw these greedy companies that constantly see how much they can get away with!!! ✌️
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‼ *Synology has lost all credibility:*
‼ *1. I bet Synology will start charging very expensive licenses* for standard services such as backup.
‼ *2. The Synology hardware in the new models is cheap* compared to the competition.
‼ *3. Synology discontinued support for standard apps overnight.* For customers, this is a nightmare!
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Too little too late.. Synology have shot themselves in the foot with their disappointing hardware and ports and speeds, the deletion of some DSM software/CODECs, then the HDD debacle. I no longer trust what Synology might do next.
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In the time I was undecided because of the policy to block hard drives Ubiquuity launched a product that gives me almost everything I wanted and much cheaper, the only reason I was looking at Synology was because it has a flexible RAID or whatever you want to call it when you can have disks with mixed capacities
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I backordered Synology drives at the end of September. Something told me I should have waited. The 3rd-party drives I’d been eyeing dropped a special the same day this announcement hit. I could have bought additional capacity or an extra drive and still had them arrive at the same time. ????
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Too late I’m not going back!!!
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I entered the world of home servers with a Synology NAS DS410j. Quite a few years ago. Just over a year ago I replaced that one with an RS818+. There’s still juice to extract from it. But my move to a rack mounted NAS was geared towards building my own home lab with more powerful machines. So now I got myself 2 13th generation DELL Poweredge servers which are insane in terms of: storage, RAM, CPU power and network connectivity. So hardware wise I am inclined to plan my next NAS upgrade away from Synology; more so in light of the recent policy changes by Synology: hard drives compatibility, disabling harware transcoding, etc.
Given that open source NAS software solutions are improving, I am looking forward to the moment when migrating from Synology to another platform will be a sensible decision because it will have become just as user friendly.
So congratulations Synology. You had me. You could have got me all the way. Now that prospect is rather bleak.
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This was as predictable as the sun rising in the morning.
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I told my friend to buy a QNAP after the HDD debacle, and he did. A lost sale due to their HDD policy.
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I purchased the 923 earlier this year instead of the 925, purely because of the hard drive issues, no regrets as I am using a 10GBe network.
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I think the brand damage has already been done, you just know they will try it again. Corporate greed came before their loyal customers needs.
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I hope they go broke after pulling that stunt. They deserve it.
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i invested heavily in Synology solutions and after their support team couldn’t recover my data from their busted RAID I moved to other solutions. Anyone want to buy lightly used Synology machines from me?
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Synology got greedy, showed people who they truly are and hurt themselves in the process. This is exactly why I built my own NAS.
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I don’t have strong feelings or preferences about HDDs. Synology branded drives are fine. If the NAS works better, i don’t see a problem.
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Yeah, I haven’t ever purchased anything from Synology but when they pulled this shit, they made sure that I never will.
With all of the power Corporations have these days, the one card we hold is to punish bad behavior when we can. The NAS space is certainly not a monopoly and we have choices. So, sorry, you F-d up and I hope you feel the pain.
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Sales must have been hit hard. You can’t bite the hand that feeds you. They deserve to fail.
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What a weak response. They tried to f‘ck the customers and they couldn’t even do that properly. Synology is DEAD to me, no matter what they do now.
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Never really cared about this at all. I have two 1823’s with only synology drives. There is no actual competition if you need the software… and small business enterprise focus. The only issue i have with synology is the hardware needs huge boost..they need to support AI and docker better, and keep the focus on security and software like mail plus.
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It’s a bit of a SMOKESCREEN, MISDIRECTION by Synology. Here is why: have a look at their NEW technical support-it appears to ba a BRAINLESS AI BOT! The customer is left having to do the heavy lifting, turning “Tech Support” into “DIY Support”. I spent a small fortune on Synology DS925+, 5 synology HDDs, 16GB ECC RAM and they are unable to solve a straightforward problem with Active Backup for Business. They are a bunch of SCAMMERS, in my opinion. I think the “BRAINLESS AI BOT” is based on CEO DERREN LU’s brain! A few hours ago I threatened Synology with a public campaign against them, including posting on NASCompares, and low and behold they pull this rabbit out of the hat! MISDIRECTION or what????
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Too little, too late!
Trust had been destroyed.
Sold all my Synology units.
Went all in with Ugreen.
One of our my better decisions!
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4-5 months too late. Also, unverified drives vs a QVL is a very big difference.
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Great news I guess. However, after being violated they have already lost my trust and I have moved on. Trust cannot be so easily rebuilt by flipping a switch. The wounds are deep and still fresh. Perhaps with enough time that may change, but I do not foresee that happening anytime soon.
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Loving my Ugreen and Unifi NAS’s
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Too little, too late. Ordered a UGREEN NAS today using the link you provided to Amazon. Didn’t even consider a current or recent Synology model. Synology is dead to me.
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Too little too late. And whilst we are talking about wasting people’s time why did you disrepectfully waste 33 seconds on my life at the beginning. No I didn’t think you were being cool or edgy. And as you said in your intro after that waste of time “What was the fucking point ?”.
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They have already shown who they are as a company when they dominated the market. Consumers not gonna be fooled again
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Apparently, the best two choices for NAS in 2025 are now **uGreen & uTurn** !!!
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Too late – I’ve already gone over to UGreen – I will use my 8 bay Synology till it dies but will Never buy another Synology Product…..
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when the excuse to be greedy backfired
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Too late. Now I have a Ugreen, and I will never, ever buy a Synology product because of this shithousery.
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Stoped using mine, proprietary drives is just ridiculous now a days.
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I risked my Data because of this a…… …now i will order a 1525+ ????
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I had initially planned on Synology, but scrapped that when they announced their idea to only allow their drives. Any vendor that demands you can only use their solution is an immediate no from me. I opted for QNAP and while it may not be as polished as Synology it has worked out just fine for my needs.
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I’ve owned 2 Synology NAS devices. Ubiquiti is my next NAS. I’m already in their ecosystem and just waiting for their software to catch up.
That being said, it’s good that they reversed their policies, at least for existing customers.
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never again. will i buy a synology …was going to get a 12 bay but not any more ….diy here i come
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Synology gotta pay me to even think about them
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synology is trash and anti consumer. fk em.
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Well, I already have a UGreen and TrueNAS Scale. All my trust in Synology has been eradicated, what is to stop them doing it again in 7.3.1 or 7.4. No more vendor lock in, regardless of how good their integrations are.
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Nope. Too late. They FAFO. Can’t get your virginity back. Damage is done.
I honestly think they have nothing to gain by this reversal and should have stayed the course and just offered a full fledged all inclusive solution with their own drives and maybe try to complete on price with those drives and hopefully their offering is so robust and reliable that they live on that scenario.
The flood gates are open with really good new competitors and they’ve tasted Synologies blood. Synology is going to have to pull a miracle out of their hat to save themselves from this self inflected wound.
Ugreen must be laughing their asses off at this.
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Too late.
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This hasn’t been an issue for the last six months. Synology has been telegraphing this (now cancelled) policy shift FOR YEARS. I bought a QNAP years ago partially because I didn’t trust Synology’s hard drive policy about not supporting certain features on third party hard drives. The hardwriting was already on the wall. I’m sure the reason was money because its always about money. They thought that users would be just fine buying their hard drives from them rather than shopping the market for the best price for whatever type of drive they wanted. But I’m sure that the sales data had to be pretty stark, especially across the prosumer spectrum who are typically very price sensitive about hard drive prices. All those users went to competitors to the point where they were willing to give up the superior user experience of DSM to just get something that works that was within their budget. Ugreen and Unifi had to be some of the biggest winners of old Synology customers but I imagine all of them saw sales increases.
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For me to trust Synology again, they will need to open source DSM. This way I know I won’t be locked into their ecosystem again. But it’s not going to happen, is it?
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Damn, just two months after I sold my outdated Synology and switched to a £4k QNAP setup. I was a lifetime Synology customer before all this nonsense…
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Greggs, what, no sausage roll? Will this mean Synology HDD will be cheaper?
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I might consider a 4-bay Synology. Ugreen was my primary candidate so far. Not sure I trust Synology not to mess something up though. The management/investors/whoever got greedy. Not a good sign.
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I still say do not support Synology. Let them feel the fuck up as long as possible. They can serve as the example to other manufacturers that we will not put up with this kind of bullshit. If we just go back to buying their shit they will wait til people buy in to the ’25 series then try it again.
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Thanks to Synology! With their stupid decisio, they inspired me to build my own NAS. By the help of ClaudeAI this doesn’t even seem to be very difficult anymore. It even helped me to select the perfectly matching hardware within a few prompts.
I can now also house my HDDs in a rack mountable enclosure. Everything will run on a low TDP CPU, Proxmox as a host for maximum flexibility and scalability, a filesystem that i can migrate wherever i want, a bunch of RAM, graphics and AI power. Paradise! Everything i will ever need in a single setup and no worries about scalability, updates and all the restrictions that came with Synology in the past 13years.
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Yes, too late, that and removing features so never going back to Synology. Never was the biggest buyer as home DYI person, but my grand or two every few years is not hanging around. Went to UGreen the day if was official there would be no 3rd party HDD support even though they were using the exact same rebranded HDD, and then they started removing Media features from the one I already had from them. So no. It was a good run.
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Thank you so much NASCompare!! You guys were loud about this and they heard it. Better than nothing for sure.
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Too late. Purchased Bee-link. Goodbye Synology.
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The only reason I’m still on synology is for the security and the camera support, that geofence thing on the phone is too good
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Hilarious
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Too late, the damage is done. The fact they made the ridiculous change in the first place shows their colours
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Phew, if it wasn’t for your videos I don’t know what I would have done. My DS1817+ died in November 2023 and I was waiting for something to replace the DS1821+, it must have been imminent in 2023!!! When all this started I debated going for a DS1821+ but because of these videos I knew that I could take my WD Red drives from my dead DS1817+ and they would work in the DS1825+ and I was starting to think about what I would do when my drives started to die?! Migrate to another platform. Synology have massively messed up and if it wasn’t for the fact that their software was so good I’d have moved elsewhere. Thank you so much for your coverage of this issue. You’ve saved me a lot of frustration…
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I bought an RS2423+ soon after it came out, and in the awareness of the HDD workarounds (using WD and Seagate HDDs) . Also upgraded memory beyond specs – no issues with this setup. Runs great. Also running an old Mellanox ConnectX-3 or – 4 network card with 40GbE – flawlessly. And I love the excellent (for my needs) and simple to use Synology backup software. I do understand that other vendors have better hardware but the Software (both DSM and Backup) WAS unique selling point in my case (I have 10+ years/3 systems experience with their products at home, and bought another RS2423+ at work) . I may add a Truenas homebuilt NAS for other reasons. Fortunately, there is no need currently to buy a commercial NAS for me – I STILL stick with Synology, but the tipping point has come near: Their HDD policy change came at the right moment: I had starte considering selling my RS2434+ and getting something else without strange company-imposed restrictions. Now, there is time before I need to buy another commercial NAS. I will strongly observe how Synology is moving forward.
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This doesn’t change my future plans because, not being a very hands on tech person, Synology was the way I was going but I’m relieved that they’ve moved off the proprietary nonsense. I wasn’t happy about the limited HDD choices.
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I was all set to buy 3 Synology NAS, 2×6 bay and 1x4bay. Went with Asus Lockerstore. Today, would go ugreen. Will never buy Synology.
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I feel like this video is a perfect candidate for that family guy Brian meme of well well well
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Maybe they can sell their software. The hardware is junk. They showed their hand with this and they will just try another vector. Incredible they killed themselves this way.
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I just upgraded to a DS1520+ from New Old Stock. I’m not interested in selling my current NAS, and waiting for a sale on a new NAS when they can still change shit again! ????
Tired of Synology’s Bullshit!????
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Let’s review: (1) Deleted video station so you weren’t even allowed to have it in DSM 7.3, totally screwing over all the users who had a bunch of custom metadata in it; (2) Absurd disk drive policy that was nothing but a transparent money grab; (3) Disabled hardware transcoding after happily selling me an over-priced Intel box I bought less than a year ago primarily because it had it. Why exactly would I ever trust this company ever again? I was willing to pay a bit more for the more robust security features and some of the software conveniences, but no, no more Synology for me. They seem to think they have a walled garden like Apple, and that their users are so locked in by their amazing software that they can abuse them like this. They are about to learn otherwise. I don’t know who is going to make my next NAS, but I already know who isn’t in the running for that sale.
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For personal usage, Synology can pound sand because I have moved on to UGreen. For now, Synology is still the preferred option for work related solutions. But I am hoping UniFi steals that market from them.
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Naw. I am beyond this crap. Bye Synology.
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already changed to Asustor . Synology DX517 does NOT work with 28TB seagate (ST28000NM000C) drives. This was the reason I changed from Synology.
And no way to go back, what will happen when they do this again? No thank you. No more trust.
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started to be put off when they decied to remove Video Station, then Encoding, then the whole drive thing…. Things have felt off the last few years with the brand it feels. Perhaps it’s the de-emphasing the consumer market, and going more SOHO / Enterprise. Which is fine – if that’s the market they want – and then let the UGREEN’s and others go for the consumer market.
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not going back to synology, all in on ubiquiti
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Don’t care. Still not even considering Synology. I’d still buy a Ugreen.
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Synology actually did me a favor — they cheated me just enough to make me discover the real NAS world out there. I dumped both my 1520+ units for a fully loaded UGREEN DXP8800 Plus, and wow… night and day difference. They can backpedal all they want, but I spent good money with them only to get burned. They chose to be anti-consumer — now I choose to be anti-Synology.
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Hey how about hardware transcoding.????
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Removed PCIe slots, dumped Intel CPUs for AMD with no igpu, charge a ridiculous amount for add-in cards, removed transcoding, hard drive lock-in, removed h265, took 3 years to implement 2.5Gb, removed USB NIC support, dumped useful apps. Active backup rarely works on Linux clients due to outdated kernel restrictions.
Synology has done nothing but takeaway functionality. They haven’t added anything or increases the value proposition. Now with Unifi in the mix. Synology is done.
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I already replace my Synology nas with unas-2. They lost this customer permanently. They did that when they banned me on site for saying the truth. I will never recommend Synology to anyone ever again. They still a anti-consumer money grabbing worthless company.
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I own a Synology, and I’m not coming back for a new unit…
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We’re back !!!!!
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I have a couple of older ones, no reason to upgrade until there is a massive step change in performance or features
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Love the intro! ????
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While I’m glad they made this change my next Nas will most likely be a unifi.
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Even with this change, the 1825+ is a joke. I’d just get the 1821+ with a 1x or 2x 10Gbe card which you can bring over then whenever you upgrade. I see no reason in buying the 1825+ over the 1821+ besides Synology maybe deciding something stupid like stopping updates for the 21 series.
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That‘s great news meaning I can replace my old Synology NAS by a new one of the same company 🙂 My waiting time and indecisiveness payed off.
Reason: others do not offer something like Active Backup, plus Synology Photos is a solution I like, plus some other software like the e-mail server (which I want to use in the future)
That being said, Ubiquiti is my favorite competitor but still lacks in software I would want to use from Synology. Still the strategy to focus on delivering one solution well for their customers is a strong selling point for me. I like when things just work.
So I am left with the question, how to backup Windows and MacOS devices, how to backup my e-mails from GMAIL and still be able to read it if necessary, how to backup my Photos from iCloud and still be able to use advanced functionality like Faces, Places, maybe even AI for search? Synology with everything build in vs rudimentary functionality from the Ubiquiti NAS. Now the tendency is to stay with Synology.
==========
So, maybe you can create a video on how to backup e-mail from GMAIL into Synology Mail and use it as backup. What I plan to do is to every year backup one year, e.g. the last one, into Synology Mail. Happy if you have an idea for Ubiquiti. You need to save the backup in a file on the NAS and then?
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I have an asustor for a quiet compact in the office NAS. Just gone down the route of a self built Truenas for remote backup to replace cloud costs and wish I had tried it before. Always seemed too complicated but it’s not and far more cost effective.
Synology policy seems almost as daft as Labour cancellation of pensioner winter fuel allowance and then u-turn on that, the ???? sicks
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Too little..too late. They lost a customer in me. i replaced both of my Synology devices wit a ubiquity and a Ugreen DXP8800 Plus.
Both on the advice’s and reviews by Nascompares ????
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They’ve established that they already went out of their way to sabotage the core function for marginal extortion value. This reversal is still only talk while the damage is real already. Now that they have code to break the system, how long until a “mistake” does it again?
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Unifi was starting to kick their ass, about time. It was a “twity” decision.
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Judging by prior videos’ comments, Synology has lost a lot of sales. Plus, they have destroyed a lot of customer trust and that means a loss of future sales or at least slow to upgrade. I’ll be in that latter group.
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Too late for me…already spent the money and moved away
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Great software. However, as of this week, I’ve moved to UNAS Pro £445 for 7 bays and 10G…. I’m going to use the Synology DS918+ for software and map to the UNAS. I will run that until it dies and then something else might come along to serve my photo’s and video surveillance. Synology have lost trust and let a lot of people see there is much more value with the competitors who will now be hungry to keep us !
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Is it a coincidence that they dropped this news on an Amazon Prime Day? I doubt it. Can’t do transcoding for Plex, so I have to do something different anyway. Probably going to UNAS Pro 8 and running my apps off a compute node. Currently testing with a high-end i7-10875H notebook that’s a few years old and is doing a great job, including transcoding.
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Pass, Can never trust them again after a thing like this and lack of video transcoding is a deal killer anyway.
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UGreen offerings got my attention. Probably won’t get another synology.
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Overall this isn’t enough to bring me back.
I have a 723+ and it bricked after 9 months. They exchanged it without too much fuss, but I had to pay return shipping. (In the USA, I was dealing with a direct RMA.) I hope my first unit was a one in 10k defect and the new box will be a 10 year device, the exchange didn’t reset the warranty.
I’m also not pleased with DSM7 it really locks me out of a lot of configurations, hiding them in encrypted mystery database files rather than the traditional Linux config files, and a bunch of little irritating “Do it our way, you don’t really know what you want.” bits and bobs. I didn’t have these issues back on my DSM5 unit, but the hardware had become antiquated.
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Synology marketing: any press is a good press ????????????
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Too late, damage done. I won’t trust these morons not to attempt the same down the line and I have no faith in their management not to screw the pooch again.
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I picked up a ugreen, instead of getting a 25 model. I still have older models and I’ll keep running them until they die but I’ll have to do some thinking and watching what others are doing before get another Synology.
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I think if they offered something like extending the Nas box warranty another year or two if you only ever used Synology drives, then people might be more on board to buy their branded drives. But what do I know..
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The nic connectivity on My DS414 went dead last month. Synologies position on hard drives made me rethink my investment into their eco system (I still have 2 other Synology Nases still working…). I’m done.
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They U turn now, they could U turn again. Say no to Synology.
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I already moved on. Not coming back to Synology.
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Too late Synology. This is like Go woke go broke, and you thought we customers didn’t care about your betrayal? Serious customers now instead look elsewhere, as I did and went for the Ugreen 4800 plus. Will never look back, and my two old Synology NAS will never be bought again and left until they die.
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I mean saying 6 months is difficult. The changes have been rolling down the hill across the brand and 6 months ago is just when they actually committed to what the speculation was.
If you want storage, UniFi is better and cheaper. If you want an app server, UGREEN or QNAP aren’t bad either.
Synology ignored feedback for months. Now they’ve relented but at the cost of brand loyalty and trust. Are they going to stop gaslighting us about hard drive reliability?
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Doesn’t change anything. Trust is broken. I’m moving to Ugreen or Unifi next time. Just waiting for the UNAS 4 to be available.
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Too late. I switched to N5 Pro Beast ????
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So the hard drive lock in was just bollocks then, it was a cash grab, there was no technical reason for it. Who the hell is going to believe what they say next time? Screw ’em.
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Just like IBM, YAHOO, but nowhere near as big. FAFO
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Pity they dropped the ball on their hardware. It’s lacking and their competitors are rolling out hefty kit that a lot of people have already moved too and probably will continue to do so
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Switch from photos to moments screwed up name tags. Then got rid of DS video. Synology just can’t be trusted.
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I feel that they lost our trust.
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No thanks!! We have moved on
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Too late – I’ve tasted freedom! The 3rd party HDDs were just the final nail in the coffin. They’ll have to make some serious improvements to DSM, and more importantly, the hardware! The last refresh was actually a step back in various ways, or just no change at best.
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‘beeta’? for real? 😛 😛
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Synology is going to have to re-earn/overcome+earn my trust in them… question is, can they do so before back track again…
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To tell the truth, i think Synology are totally shitting themselves right now
Their strongest assets, already made obsolete
Cameras? Unifi
Quick Connect? Most NAS’es have nowadays, if not the Unifi Express is very cheap
Synology Photos? Immich
Backup Manager? Syncthing
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Too late, moved away and won’t move back. Once bitten, twice shy and all that.
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I will never trust Synology again. Replaced all my Synology devices and cancelled Synology Cloud Sync six months ago. Now I’m no longer in the Synology ecosystem. Never looked back.
Synology DS918+ > UGREEN DXP4800 Plus
Synology DS418+ > UGREEN DXP4800 Plus
Synology RT6600AX > Ubiquiti UDR7 UniFi Dream Router 7
Synology, you served me well over the years, but it’s time for me to move on.
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Too late for me to. I’ve gone truenas and an AliExpress Nas motherboard and decommissioned my old synology.
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So many questions: Will they turn on IronWolf Health with drives that are not on the approved list? Will they let users update new firmware directly through DSM. Are they going to use the drive manufacturers’ independent testing results?
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Too late I’m moving to DIY NAS and ZimaOS. I got much better hardware now for cheap. Looking forward for Unifi NAS too and they can keep removing stuff from their crappy OS for what I care. What next? Removing Photos? jpeg codecs? Backups?
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UGREEN!!!
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Time will tell. I sold almost everything Synology except a 12 Bay and 8 Bay. An Asustor 10 bay is my primary NAS now. Hopefully I don’t need anything anytime soon.
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The brand damage has got to be pretty substantial.
But for ABB I’d be long gone.
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Too late, just upgraded my 916+ with a spanking new Ugreen on sale.
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fcuk them, no regret, no remorse, no mercy………
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I’m done with them
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I still trust and need Synology until they ruin photos, DS Audio, webstation, etc. Their 1st party software is still great, and I can trust Synology with my data, and as I’m not using spinning drives, this vendor lock didn’t affect me. But their level of ignorance is through the roof, I don’t know what they think their future may be.
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I purchased a UGREEN DXP4800Plus due to this policy by Synology. They lost a customer and the UGREEN is very good for the money, Synology may have lost me forever, over this one policy.
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Too little too late. Sold my Synology and probably never getting another one after all their bs decisions.
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Too late for me, I already replaced my old Synology with a Ugreen DXP6800 Pro and I’m happy with it ????
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0:13 Haha too late I switched to Qnap and upgraded to 70Tb storage and its exactly what I needed! Synology fudged this hard!
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They should fire those who spear headed this stupid decision of locking up their system thinking they are too big to fail.
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Too late. I own a DS1815+ and a DS1819+ and was going to upgrade them both but when they said you had to use their drives that was it for me. I will be going with Ubiquiti and Qnap at this point. It said cause i was a die hard Synology fan until they did that. I have no interest in getting another Synology at this point.
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Too little too late. Removed several features and there is still a compatibility list which they can use at any time to easily implement this again. Hardware is still obsolescent at the start, etc etc. I’ve budgeted next year to replace my 3 Synologies.
Edit: Curious how they’re going to handle the devices that shipped with the non-compatible drives implemented. Will a user have to buy a Synology drive to install the DSM update?
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If they suddenly remembered to put users” interests first, and they follow up by adding back (user purchasable) codecs and improving their product offering… then I might not write the company off as a non-starter. But they have to head back in the right direction for a long time to build back trust
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If I have a 1825+ half filled with synology drives, is it a good idea go with another brand (same size) for the rest of the bays?
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Too late for me. Their hardware is still ancient and I just replaced 2 Synology NAS with a 6 bay ugreen running an i5. My DS423+ is now my backup (with exos drives). They lost a small customer, but they really had to expect that. Synology screwed themselves.
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More than too little, too late – they’ve taken features away and saddled us with budget hardware for premium prices. Their ONLY escape is to release an out-of-band 2026 model that has superior hardware & expandability options, and return of previously removed features. But they wont (or can’t), and I feel they will go the way of Blackberry, having sat on their laurels for too long.
We have too many competitors that offer waaaaaaay better value, and Synology have proven themselves untrustworthy even with the few things they still lead the pack on.
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It is the aftertaste that will hurt them in the long term.
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Unraid is an excellent choice.
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Built a truenas box instead of upgrading my 4-bay Synology NAS. ????
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Sorry Synology, that’s too little, too late. The Ds1825+ uses 7 years old hw, sold as new. The Amd processor was introduced in 2018, and was a cheap processor that time. It was used in the Ds1821+, when it was already outdated, and 4 years later it’s in the new, latest model, again. No guys, that’s enough. Come on Unifi, that’s your chance.
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Went with ugreen explicitly because of the hard drive issue. Previous NAS was a Synology. They lost a customer, one that may never go back.
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Definitely too late. Nothing will stop them pulling this again
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I was planning an upgrade of my 218+. But after carefully checking I moved on to truenas. And after 4 months I can say it was the best decision ever.
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To late, I know they do not think of the end user. They will not recover their reputation for 2-3 years.
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Too late. Already switched to another, more open brand. They certainly lost a lot of customers.
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In other words, their sales tanked.
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That’s how the market should work, competition.
Sadly though, big coorporations keep buying up smaller or competitors to get so big, they can do everything, like this extremely stupid idea to ‘bann’ certain harddrives. I hope they sack that idiot that came up with it thinking Synology would ‘gain’ from it. That same idiot that came up with this idea has no clue what ‘customer value’ is… thinking they can ‘force’ the market… arrogant. Thinking they know the market….
Other big companies get the bill from customers too, like Adobe, clearly ‘stealing’ peoples art work so called for ‘training their AI’s’ …. (in a sense facebook does the same).
We need more companies, not less, we need ‘a healthy market’ with competitors, and no ‘Amazons’ or ‘microsofts’ …
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Honestly, I will believe to those changes only when this will be confirmed on release DSM. And also, there is no U-turn with HEIC/H.265 situation so … it will need time to restore any trust.
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Too late. They’re going to pull this again at a later date
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I had a Synology NAS in my shopping cart while convincing myself that I needed a NAS. Didn’t proceed to checkout. I now have a Ugreen one which I’m quite happy with. Maybe not as many apps but I’m mostly just wanting to store and access files on my LAN so that’s not too much of a problem.
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Synology is done in the private market. Besides the anti-consumer HDD Policy they also removed the GPU Drivers making their 2025 Lineup incapable of hardware transcoding, resulting in being basically useless for any home media server just to cheap out of some 20ct license fee per device, which costs about 500USD.
Synology doesnt wont home users any longer and therefore home users also doesnt want synology as a result.
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im never buying Synology again — ever. I’m switching to companies like UGREEN because Synology completely lost my trust. Forcing people to use their branded hard drives isn’t a “feature,” it’s a money trap disguised as compatibility.
I literally had to make a client spend an extra $400 just to buy Synology-approved drives — each one at least $100 more expensive than identical third-party models. And their restrictions on hard drives, M.2 SSDs, and RAM are ridiculous. Do they not realize that hardware fails over time, and replacements are often the latest or oldest stock available? Yet if it’s not Synology-branded, it refuses to work.
At least with UGREEN, you can use whatever compatible hardware you want — no corporate nonsense. If it fits and the BIOS supports it, it should just work.
I’m done wasting money testing multiple parts just to find one the OS “approves,” while the BIOS says it’s fine. Enough is enough.
Goodbye, Synology. Like so many others, you’ve lost a customer for life.
You could make the best NAS in the world — I’m still not coming back.
And I hope Synology reads this, because we’re not alone. Thousands of us feel the same way — you’ve turned loyal customers into former ones.
Greedy corporate nonsense.
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I needed to upgrade my dual bay Synology. Between this and the codec issues I finally just sucked it up and went the custom route with TrueNas. Tired of the games companies play.
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Surely not! What about the security advantages of that custom firmware that drive manufacturers couldn’t match? What about the reduced support requests from any with a Synology only system? 😉 Seriously, I’m happy for newer Synology buyers, although anyone who bought the 23+ gen or Synology drives might feel a bit hoodwinked.
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You just know it’s gonna be serious woensdag you online start talking 34 sec into the video. But Synology, too little, to late
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I hope the team responsible for the original lock down is fired… Companies deliberately blocking interoperability on common standardized parts shouldn’t be trusted…
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Should I buy a DS425+ or what
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I’m using a DS920+ and I have no intention of upgrading anytime soon.
But when I do, all I’ve decided with all of these policies and moves is that I will NOT buy another Synology product.
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I guess the oversupply of DS1821+s is starting to run out.
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While may other platforms have rolled out stuff where capabilities are improved with firmware and version updates, the history of Synology over the years has been quite the opposite. Over the years, I have recommended Synology to every client I had for a number of reasons. Given Synology’s removal of hardware transcoding from DSM as well as their still limited and dodgy docker support after all these years, there are almost no situations where they are still the dominant player, and this is by their own choices.
The cost of their hard disk policy and other choices has been that, as an IT shop, our last few installations have been using TrueNAS on off the shelf hardware. Now that we have moved our support to this new platform, and have tooled up to support it, we have found that we can do what I need to for support, and my clients are doing more, faster, and with with less cost. The only downside is about twice as much preparation labor. Given that we make much more profit on labor as opposed to markup, it kept the customer cost of deployments about the same, while increasing my company’s profitability.
Here is the real cost. We still have two older Synology NASes in my personal and work networks respectively and around 8 deployed in the field. These will be phased out over time as the hardware ages. Ours have already been functionally replaced with excellent results in both capacity and capability. Any new clients will not be getting a Synology NAS unless they specifically request one. I suspect other IT shops have made similar decisions for their own reasons, and these decisions by VARs and MSPs have a multiplicative effect on their client bases.
While I can’t speak for other companies, the issue for us is trust; we can’t trust that Synology’s updates will not remove capabilities that we or our clients need as they have in the past, nor can we trust that the brand and products will improve over time. Synology will be able to win our business back, but it will be a long road. Every company has a rise and fall based upon their decisions and those of their competitors. Synology has declined, and they will need to work hard and make consistently good decisions to reverse this trend.
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If they did it once, they *will* do it again.
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I just dont know what you are talking about. I have been using my Synology NAS with a 3rd party 6Tb HDD without problems. I run the latest DSM 7.2 for years. No mods done.
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Too late, bought a unas pro
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And instead of released DSM 7.3 IMMEDIATELY they say “later.” Who the fuck is running this company?
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Didn’t they also remove transcoding from some NAS systems that had it? No trust and I’m glad I’m not saddled with any of their hardware
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Too late
They finally realized the implementation is bad as hell
SyNOlogy won’t going back to SYESlogy anymore
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My next NAS will be Ubiquiti. The whole promise of Synology is their software ecosystem. As of late, their software has been getting shittier. Backups constantly fail. Photos never worked right. I’m done.
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I have been in the market and doing research for several months to determine what NAS solution I want. I have to say Synology’s decisions to try and monopolize this space with forcing the consumer to buy their proprietary drives has completely removed them off my list of choices. Right now UGREEN is my favorite. I do like that reports state that Synology has a bunch of apps and good Security, but going completely proprietary just for profit I am not down for that. Also I have heard Synology’s support is not as good as it used to be.
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Fucking losers!
Too late I’m out and never going back.
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The damage is done. I am never going to trust their brand ever again, who knows what they will do in 7.4, or 7.5, or 8.0, or … This was clearly brought back because they lost a lot of sales and not because they wanted to bring it back, the chances of them doing this again (or something similar) is pretty high, I give it a year or two. I am very curious how bad the drop in sales must have been for them to do a u-turn on this. That and/or what the brands that actually make their drives have said, I wouldn’t be surprised if they nearly lost the manufacturer of their drives (I recommend them to learn how to manufacture drives because why would a drive manufacturer want to have anything to do with them). What a terrible untrustworthy company, I will recommend against them anytime I can.
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They shot themselves in the foot and think putting on new shoes has fixed the damage.
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Most exciting YT video of this year! I literally had to check the date, to see if this was an April’s Fool prank. It was such unbelievable news, I had to watch it twice. Sadly, I’m with Team Too Late. The damage is done. This monumental moronic move by $ynology shredded my trust into pieces. I am willing to try other brands, particularly Ugreen, and help them build an OS that will kick $ynology’s butt.
Brilliant video, mate. I really appreciate your hard work running this channel. A massive thanks from Sweden! ????
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Came from QNAP … and still regret the purchase of my 923+ … I want to decide myself if I trust an NVME vendor or not … not allowing even recognised brands, but instead putting a Synology sticker on it and then asking for a ridiculous amount of money … that’s outrageous … I’m done with Synology – considering to sell my unit on the used marked to then try UGREEN, Unifi, whatever – everything except Synology … I’m okay to pay an extra for a good product – but I don’t want to support milking money from customers … obviously Synology’s changes in strategy is them testing the waters on how stupid we customers are – and I don’t want to play this game.
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Purchased my first NAS a few months ago. Friends recommended Synology because of their Software and overall build quality. I was looking for the DS925+, but went with a QNAP TS-464-8G instead because of Synologys HDD/SSD policy and i´m realy happy with it. Got better hardware and didn´t care about HDD restrictions. Running 2 Seagate, X20 and Iron Wolf Pro, a Toshiba MG09 and a WD Gold, 18TB each and no issues. Build quality is realy good and i like QTS very much so far. Will most likely stick with QNAP.
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Synology is dead for me! Got Ugreen an kicking all synologys out.
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In locked in with Ubiquiti now. Nice pairing with my DR7.
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Too late for them. Already planning on purchasing the Unifi NAS at the end of the year. Quite excited about it too. Already have multiple Unifi devices at home and they are all working great and keeps getting better with each update they release.
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Too little too late, consumer goodwill once eroded can never be brought back. The likes of Ugreen offer much more value for money , Synology time is up
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Hehe. I just brought a UGREEN NASync DXP4800 Plus with a complementary UGREEN UPS from their website for a staggering £524.99. It’s a great deal.
I have gone and checked out on the going price for an equivalent Synology though (still got time to cancel). Nah. I know the software is the best. But it’s like when I went from Apple to Android. I’m just looking forward to having a system that I can tinker with without being handcuffed or punished. I’ve brought an NVME to use as a separate volume to run apps off. I’m contemplating several options of RAM (no Prime sales though, so no rush). It’s like upgrading a PC!!!!????
It’s fun contemplating the possibilities and upgrades. With Synology, yeah it’s safe and familiar. But the ethernet speeds are tedious. the operating system slower (running off a HDD) and the NVMEs limited to catching at speeds from an already bygone era. I might even install TrueNAS. Maybe even go back and forth between them like an OS floating madman.
I don’t care about the software limitations. I look forward to either solving or working around them. It’s nice just to be treated like a free adult instead of a locked in child with stabilisers and a speed limiter. Most of all I don’t trust Synology not to behave like a monopolising tyrant, selling me cheap old hardware at marked up prices like I have no other options.
It’s not like their not still holding hardware transcoding back from us still.
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Too little, too late. I’ve completely lost trust in this company. They’ve disappointed once and I’m sure they’ll do it again. I’ll make sure to never buy a Synology NAS again, neither for work nor for my family and friends. There are excellent alternatives out there thank you Synology, for driving me toward companies that offer far better hardware.
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Danke!
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Got a 923+ for work just before the 925+ was announced. So I was happy that I wasn’t locked in but equally annoyed that I’m on even older hardware. It’ll be my last Synology when I do update it in the future though.
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Great. Just bought a Ugreen nas for plex. Really would’ve liked a Synology nas.????
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As the title already mentions: “Too little, too late”.
The customer base has taken the opportunity to look elsewhere, the competition is offering really good alternatives. Although six months might not look like that long it was long enough for people to realise that it was time to check out alternatives.
Depending on how much cash Synology has in the bank they might or might not recover from this. I would not be surprised if they had to file for bankruptcy within the next two to three years.
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Too late, I lost trust in Synology when the dropped Video Station, tell people to use Plex which then had data breach.
Bring back the features they have been culling over the last few years first. We should not be running scripts to have video station, transcoding, USB support and more
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I mean they looked at their bottom line and realized …OH! We are not that smart as we thought we were. As much as they are an known brand no serious corporate player who can afford their upper tier lineup will shell that much $ for extra rebranded HDDS. Synology is still a company who lives in the low, mid-upper tier of the SOHO portion of the market. The higher level is for serious clients who look at serious DataCenter level storage and wouldn’t even consider them. So all these shenanigans were just a moneygrab for … some months? If you strip the DSM out of a medium priced Synology box you are left with a pathetic hardware specced unit on which the new kids on the block Ugreen. Aostar and the rest will run circles around. Not even talking about the DIYers who were always LOLing at these specs.compared to the price All said and done if they pulled the rug once I am pretty sure they will try some other time and maybe in a different form. Synology’s management don’t think has caught up with the fact that the NAS landscape has changed A LOT since the late 2000 when they were kings. It is decisions like these(driven by greed and stupidity) that eventually will lead to the company downfall.
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The trust is broken Mr Synology: you will have to pay for that for a very long time (!) before the clients consider buying a Syno again. IF they do.
But regarding your brand image, there is no “if”: you will have to pay a very high price for your hold-up attempt.
And what about the Storage Pools on non Synology NVMe ??? are you aware that this restriction has been a pure shame, a scandal ?
And what about the non Synology RAM ???
And the Executive directors that have pushed the policy in favor of the restrictions: have they been fired ???
Despite this (too) long awaited positive decision, there is no more trust: can we reasonably believe that you will not change again your policy in the future ? Of course not: you still have not published a commitment in favor of the restriction removal for the future years. We wait for.
For these reasons, my next NAS (in the coming weeks) will be from another brand: I fell more secure with a brand that has never tried to take my money in a such sad manner.
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I bought an Asustor a while ago, not going to consider Synology, would consider Ugreen in the long future.
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Make no mistake whatever private equity corporate soy boy who brought this about to begin with won’t be happy until he pulls that extra margin from thin air so he gets a bonus. Expect them to pay wall parts of DSM next to make that money.
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I was waiting for the DS925+ as my first NAS but when it came out with this policy, I decided to get the DS923+ and I’ve been very happy with it. Obviously I feel disappointed that I could have gotten a 925+ if I waited but oh well. I guess regardless it is kind of too late for Synology’s image. I like that the market is getting more competitive and I hope that when the time comes for me to upgrade my NAS, that I can find a good non-synology option to upgrade to such as Ugreen.
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Too late for them now. I bought my ugreen nas two weeks ago. Would have liked Synology, but the proprietary nonsense coupled with the less than stellar hardware for 2025, was the nail in the coffin for me.
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Money (or reducing amounts of it) always makes companies rethink stupid ideas.
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Too late UGREEN turn
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Wasted first 30 seconds
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Too late Synology. I switched to Ugreen
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Ok one of three checked of the list then.
1) verify third part drives as before.
2) Give us some snapdragon X or some snappy arm cpu.
3) give us possibility to buy licenses for h265 codec and hiec. Perhaps others as well.
This might just be the thing that gives us the trust to buy mailplus. But it would be nice with imap5 with modern authentication and contact + cal sync.
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Legendary video. Cracking work. Well done bud, I’m so happy now LOL
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whatever, synology hardware is still awfull.
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Yeah…. not returning from my Ugreen LMAO….
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I do use my old Synology boxes but only for surveillance and backup, but I do think they are too late, on top of removing transcoding ability, on top of removing codecs from surveillance system, on top of removing SMART data from the GUI, removing 10gbe, etc etc, and finally reselling 5 to 6 year old hardware as new. They can’t be trusted to remove features from existing and future devices if they can save pennies in the future. I certainly suggest other NAS manufacturers first to friends instead of Synology now.
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the customer has spoke, the damage is already done, but overall i am happy how it turned out.
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Too late, I’m migrating to a Ugreen as I’m watching this video. Bye bye overpriced plastic box.
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too late now for them. I think I am going ugreen. If they do it once whos to say they wont do it again?
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I have 3 Synology NAS that I have bought over the years before all this happened. After seeing how they are trying to screw their customer base I won’t buy another one.
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Can you do a scenario recommendation video?
Like what nas you recommend for people who just want to upload personal pics n videos.
What you recommend for someone who streams
What you recommend for someone who needs it for security footage back up.
And what you recommend for someone that wants to backup their files to use on a daily bases.
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they got scared with other brands real competition
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dont trust them any more as the DRM will like come back later in some form, i have just replaced some synology nas with truenas on 45drive builds
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Reputational damage is a B1tch! Once you loose a customer it might be 5-7 years before they come back and look at your products again. I, personally have moved on to UGreen and will be getting a dekstop Unifi NAS as a secondary NAS in future. I simply will not look at Synology again – that ship has sailed.
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Instead to put in the work and improve their old hardware and make a better product they were looking for easy money.
Curious to see their earnings for this year or quarter.
It’s one of the most stupid mistakes a hardware company made in the past 10-20 years.
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Im still going all in with ugreen. I can not trust them
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I feel like this was ineventiable since it was first announced. I was not sure how they were planning to expand the list of “compatible” drives, but I knew it was not going to stay brandlocked to their bespoke line.
I just bought a UGREEN that is going to be my offsite backup device once I ship it to my friend on the other side of the country. Honestly, I’d have loved to have enough faith in Synology to get one, because SHR is a *killer* feature, but…*shrug*. I can only purchse what makes sense IN THE MOMENT and not what I think may or may not be on the horizon. (Especially since my record of prognostication is legendarily poor. *grin*)
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Nice try Synology.
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I feel like I deserve a rebate for the 6 overpriced hard drives they forced me to purchase! They PROMISED to NOT SUPPORT NEW HARDWARE without this purchase! So they pissed everybody off in both directions – I’ll NEVER buy another Synology product!
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Already went Ugreen. As far as I’m concerned, they’ve showed their true colors as an anti-consumer company.
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Synology has thrown away all the trust they built up over decades …. I don’t care what they say now, I moved on.
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For sure too late, the rackstation here most likely soon or later will be swapped for a Ubiquity system.
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I switched to UGREEN. Still have the old Synology too but will never buy another new one. Companies can’t treat people like that and expect loyalty.
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lol, too late for me. Literally just bought a UGreen NAS a few hours ago. Glad they course corrected though.
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Money talks.
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Kuddos to you Robby, constantly talking about this f-up and keeping people informed is what made consumers aware and forced this change.
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Interesting discussion. At my work where we have an older Synology we talked about replacing it and I made the point that now there is a vendor lock-in with the hard disks so we basically dismissed getting a new Synology. Even though it is super easy to manage due to the DSM software. Again this is going to be a timing issue because when will 7.3 come out? Having said that we would like to have another Synology but their reputation definitely is tarnished by all these shenanigans.
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sometimes I just sit and shake my head at some of the decisions made by big companies… This hopefully has such a negative impact on the brand that they might consider actually giving a shit about their customers.
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Too late Synology, too late, trust is gone…
I‘m setting all my hope into Ubiquiti right now.
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Too late. They already ruined their reputation. Once a company gets it in their heads that the user isn’t the most important thing, they will look for other ways to up charge for services.
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What about rack mounts like DS1823xs+ versions? we’ve be using the disk database fix to work with Toshiba drives.
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how do they say it? Fool me once, shame on you! Fool m twice, shame on me!
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too late Synology SUCK MY HARD DRIVE!
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I’m still planning to jump ship ????
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Too late. I don’t trust the management team, they can RE-reversed it whenever they feel like you are trapped ????
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for my DS923+ they remove all drive but synology from their website comparability list. for now it’s just talk until they put those drive back in the lists.
Edit: DS923+, and not 925+
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Well it had to happen. I am surprised it took so long. Now they need to be forced to use processors made in this decade.
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Too late, I’m already planning to make my own NAS.
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Like given if only just for the beginning!
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The answer is easy. They realized that Ugreen, Ubiquiti, and other newer/lesser known NAS solutions were stronger competition than they expected.
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Already bought ugreen. I wanted to go for Synology… Eh. Big bummer
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But didnt they now pull the transcoding driver?
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To late. Damage already done.
Already got another “girlfriend”.
Hardware is still crap for 2025.
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Too late. Switched to Terramaster with Unraid as the OS and I’ve never been happier. Probably not going back to Synology.
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To late, f*ck them there are now so many new and better solutions.
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