Synology DSM 7.2.2 Update: A Major Shift in Multimedia Support
Synology has just released the DSM 7.2.2 update, and it’s causing quite a stir among NAS enthusiasts, especially those who rely on their Synology NAS for multimedia purposes. With significant changes to how multimedia is handled, this update could be a turning point for many users. Let’s dive into what this update means for your NAS experience, particularly focusing on the multimedia aspects.
Current issues people face after upgrading [Update on 27th August 2024]:
Based on the provided information, here are the issues people have encountered so far with the DSM 7.2.2 update:
- Removal of Video Station Support: The update no longer supports Video Station, which has upset users who rely on this feature for media management and playback.
- Incompatibility with Plex: The DSM 7.2.2 update has caused issues with Plex, requiring users to update to a new version of Plex specifically compatible with DSM 7.2.2.
- iDrive Package Incompatibility: Users have reported that the iDrive package is not compatible with DSM 7.2.2, causing it to stop working on some systems.
- Issues with HEIC and HEVC Media: Newly uploaded HEIC photos and HEVC (H.265) videos may not be processed correctly, which is a concern for users managing high-efficiency media formats.
- Problems with DDNS and Hyper Backup: External access via DDNS for Hyper Backup does not work properly, affecting remote backup capabilities.
PLEX FIXES
Recent discussions on Reddit reveal that Synology’s decision to discontinue support for Video Station (DS Video) has left many users disappointed. The removal of Video Station from the Package Center, especially after the DSM 7.2.2 update, has created frustration among those who relied on it for viewing family videos through Quick Connect. The app was known for providing a simple, out-of-the-box solution for media playback, including the generation of video thumbnails, which enhanced the user experience by showing previews before playing videos.
Users have expressed concerns about the lack of a clear alternative, with some suggesting that Synology Photos or third-party options like Plex and Jellyfin could fill the gap. However, these alternatives may not provide the same seamless integration or specific functionalities, such as subtitle support and ease of use for non-technical family members, that Video Station offered. The discontinuation is seen as part of Synology’s broader move away from supporting certain media codecs due to licensing costs, which is viewed by many as a step back for consumer-focused features. This shift has led some long-time Synology users to reconsider their loyalty, as the company appears to be focusing more on business clients rather than home users.
DSM 7.2.2 breaks Plex for whatever reason.
Plex has released a new version, specifically for DSM 7.2.2+ but the link is only available for Plex pass users…
So here are the direct links:
Intel/AMD 64-bit:
https://downloads.plex.tv/plex-media-server-new/1.41.0.8911-1bd569c5f/synology-dsm72/PlexMediaServer-1.41.0.8911-1bd569c5f-x86_64_DSM72.spk
The recent DSM 7.2.2 update for Synology NAS systems has sparked significant concern among users due to changes in how HEIC photos and HEVC (H.265) videos are handled in Synology Photos. Unlike previous versions, where the NAS handled the generation of previews and thumbnails for these file formats, the latest update offloads this task to client devices. This shift requires users to install the Synology Image Assistant extension on their desktops or enable specific settings in the Synology Photos mobile app to view and manage these files effectively. This change was not clearly communicated in the release notes, leaving many users surprised and frustrated when their media files didn’t display as expected after the update.
For many iPhone users, who commonly use HEIC and HEVC formats, this update significantly impacts the usability of Synology Photos. The requirement to install additional software or use specific apps adds complexity, potentially affecting the seamless experience users expect from Synology’s ecosystem. Users have voiced concerns that the move away from NAS-handled background processing could slow down media access and increase the storage and processing load on individual devices. This is particularly problematic for those with large media libraries who rely on the NAS to efficiently manage and optimize file storage.
The update has also highlighted a broader shift in Synology’s focus, from catering primarily to consumer needs to targeting small and medium-sized business clients. Long-time users feel that Synology is deprioritizing consumer-centric features in favor of business-oriented functionalities, leading to frustration among those who invested in Synology products for their ease of use and comprehensive media management capabilities. This sentiment has prompted some users to explore alternative software solutions or consider creating custom workflows to maintain the functionality they require. As the community continues to voice its concerns, it remains crucial for Synology to address these issues and provide clearer communication and support to ensure user satisfaction.
Key Changes in DSM 7.2.2
- No More Video Station: One of the most notable changes is the removal of Video Station from DSM 7.2.2. Synology users have long relied on Video Station for managing and streaming their media libraries. With this update, Video Station is no longer available, forcing users to find alternative ways to stream their videos. Synology suggests using third-party apps like Jellyfin or Plex for media streaming, but this means users will need separate apps for different functionalities—one for backing up photos and videos, and another for streaming.
- Shift of Media Processing to End Devices: Starting with DSM 7.2.2, processing of media files using popular codecs such as HEVC (H.265), AVC (H.264), and VC-1 will now be handled by end devices like smartphones, tablets, computers, and smart TVs. This shift aims to reduce the workload on the NAS system and improve overall efficiency. However, it also means that devices must support these codecs, or users will face limitations in media playback. This could be problematic for those with older devices or those trying to stream high-quality 4K content.
- Transcoding Limited to Specific Models: Transcoding capabilities, which allow media files to be converted on the fly for compatibility with various devices, are now restricted. Only VA series NAS models and the Surveillance Station application will continue to support server-side transcoding of AVC (H.264) streams. For all other models, transcoding must be handled on the receiving device. This change might hinder the experience for users who need to stream high-resolution media remotely, as it requires sufficient processing power and bandwidth.
- No Downgrading After Update: An important note with this update is that once you install DSM 7.2.2, you cannot downgrade to a previous DSM version. Users need to carefully consider if the new features and changes align with their needs, especially those who heavily rely on multimedia capabilities.
Impact on Multimedia Experience
The removal of Video Station and the shift to device-side media processing significantly impact how users interact with their Synology NAS for multimedia. Those who used Synology for its robust, integrated multimedia solutions might feel the need to explore other platforms or third-party applications to maintain the same level of functionality.
Workarounds and Recommendations
- Third-Party Media Servers: With the phasing out of Video Station, Synology recommends using third-party media servers like Jellyfin or Plex. These platforms offer robust media streaming solutions, though they come with the caveat of managing and setting up additional software.
- Upgrade End Devices: To adapt to the shift in media processing, ensure that your end devices (TVs, smartphones, tablets) are capable of handling HEVC (H.265), AVC (H.264), and VC-1 codecs. This might involve updating software or purchasing new hardware that supports these standards.
- Consider Your Streaming Needs: If remote streaming of high-resolution content like 4K videos is crucial, assess your network upload speeds and the capabilities of your receiving devices. Synology’s recommendation to handle transcoding on receiving devices might not be feasible for everyone, especially those with slower internet connections or less powerful devices.
Conclusion
The DSM 7.2.2 update marks a significant change in how Synology handles multimedia. While the focus on reducing system resource usage and improving efficiency is understandable, it does present challenges for users who have come to rely on Synology’s integrated multimedia features. As always, it’s important to assess your specific needs and adjust your setup accordingly. This might mean embracing third-party solutions, upgrading devices, or reevaluating how multimedia fits into your NAS strategy.
Stay tuned for more updates and guides on how to make the most of your Synology NAS with these new changes!
In the conversation about DSM 7.2.2, specific details were discussed regarding SSD volumes (or SSD pools) and their behavior after the update:
- Compatibility Issues with SSD Volumes:
- After updating to DSM 7.2.2, one user, kaj, reported that their NAS began beeping continuously and displayed a message indicating that the drives in Volume 2 (an SSD volume) were incompatible. This issue prevented access to Volume 2.
- The NAS system flagged the SSDs as incompatible post-update, which is a common issue when using non-Synology or third-party SSDs in certain NAS models, especially after major DSM updates that might change how the system handles hardware compatibility.
- Using Compatibility Scripts:
- To resolve this issue, kaj had a script set up to handle compatibility with HDD/SSD drives, which was intended to run at startup. However, even with this script, the drives were not recognized after the update.
- Kaj downloaded an updated version of the compatibility script and set it as a startup task. After implementing the updated script and rebooting the NAS, the system recognized the SSDs, and access to Volume 2 was restored.
- General Advice and Observations:
- The issue discussed highlights the importance of having updated scripts or workarounds in place, particularly for users who modify their NAS setups with non-standard components or configurations. The update to DSM 7.2.2 might have altered how the system checks for drive compatibility, necessitating updated scripts to ensure continued operation of SSD volumes.
- Another participant, FrostByte, noted that their specific model (DS1821+) did not require any hacks or scripts to recognize SSD volumes, suggesting that the impact of the update on SSD compatibility might vary between different NAS models or setups.
- Performance and Management of SSD Volumes:
- While not explicitly detailed in the provided conversation snippets, the general concerns around SSD volume management post-update likely relate to maintaining performance and ensuring that the NAS can effectively use SSDs for tasks such as caching, storing high-demand data, or running applications that benefit from faster storage access.
Version: 7.2.2-72803
Important Note
- After installing this update, you will not be able to downgrade to a previous DSM version.
- This update will restart your Synology NAS.
- For the models below, you can only download the upgrade patch from Synology Download Center because you won’t receive notifications for this update on your DSM.
- FS Series: FS3017, FS2017, FS1018
- XS Series: RS18016xs+, RS4017xs+, RS3617xs+, RS3617xs, RS3617RPxs, RS18017xs+, DS3617xs, DS3617xsII, DS3018xs
- Plus Series: RS2416RP+, RS2416+, DS916+, DS716+II, DS716+, DS216+II, DS216+, DS1817+, DS1517+, RS2818RP+, RS2418RP+, RS2418+, RS818RP+, RS818+, DS1618+, DS918+, DS718+, DS218+, RS1219+
- Value Series: DS416, DS416play, DS216, DS216play, DS116, RS816, DS1817, DS1517, RS217, DS418play
- J Series: DS416slim, DS416j, DS216j, DS418j, DS218j, DS419slim, DS119j
- Starting from this version, the processing of media files using HEVC (H.265), AVC (H.264), and VC-1 codecs will be transitioned from the server to end devices to reduce unnecessary resource usage on the system and enhance system efficiency. These codecs are widespread on end devices such as smartphones, tablets, computers, and smart TVs. If the end device does not support the required codecs, the use of media files may be limited. Refer to this article for workarounds. In addition, please note the following exceptions:
- Surveillance Station on DSM will continue to support server-side processing of AVC (H.264) streams, see the release notes.
- Deep Video Analytics (DVA) series models and VisualStation clients will retain support for AVC (H.264) and HEVC (H.265) codecs.
- To ensure package compatibility, Advanced Media Extensions (AME), File Station, Media Server, Surveillance Station, Synology Drive, Universal Search, Synology Photos and Snapshot Replication will automatically update to the latest version.
- Video Station is not available on DSM 7.2.2. Refer to this article for workarounds to stream videos to end devices.
- Updated Storage Manager to 1.0.0-00502 to fix issues. For more information, see the release notes.
Compatibility & Installation
- The following third-party packages are currently incompatible with DSM 7.2.2. Compatible package versions will be released in the future, and this list will be updated accordingly:
- BRAVIA Signage
- TeamViewer
What’s New
- Added support for selecting whether to verify response or assertion signatures for SAML SSO clients.
- Supports customization of package installation, upgrade, and uninstallation wizards for third-party package developers. Learn more
Fixed Issues
- Enhanced protection against deletion of immutable snapshots.
- Enhanced file system error recoverability.
- Fixed an issue where backing up WriteOnce shared folders in Hyper Backup might occupy extra space.
- Enhanced the performance of Thick Provisioned LUNs when the volume is nearly full.
- Enhanced file search performance when there are a large number of files with the same name.
- Fixed an issue where restarting the system during an entire system backup could prevent volumes from mounting properly.
- Fixed an issue where scheduled tasks of emptying recycle bins might fail to delete folders only containing the “desktop.ini” file.
- Fixed an issue where triggering Adaptive MFA or entering incorrect account credentials might cause the auto block function to count login attempts abnormally.
- Fixed an issue where users might not be able to set up OTP for login.
- Fixed an issue where uploading IdP metadata might fail when setting up SAML SSO clients.
- Fixed an issue where users might not return to DS cam or DS finder after using OIDC SSO login.
- Fixed an issue where users might not receive emails with emergency codes when using 2FA for DSM login.
- Fixed an issue where data synchronization might fail when creating backup or replication tasks to a remote target server via Snapshot Replication, Hyper Backup, or other packages.
- Fixed an issue where login might fail when creating backup or replication tasks to a remote target server via Snapshot Replication, Hyper Backup, or other packages.
- Fixed an issue where OpenVPN might fail to disable gateways.
- Fixed an issue where using SAML SSO for DSM login might fail if the IdP’s response was too long.
- Fixed an issue where the system might become unresponsive when setting up OIDC SSO clients.
- Fixed an issue where Resource Monitor might display abnormal connection times in Connections > Connected Users.
- Fixed an issue where users might not be able to use a hardware security key for DSM login.
- Fixed a security vulnerability regarding ghostscript (CVE-2024-29510).
- Fixed security vulnerabilities regarding netatalk (CVE-2024-38439, CVE-2024-38440, CVE-2024-38441).
- Fixed a security vulnerability regarding Terrapin Attack (CVE-2023-48795).
- Fixed a security vulnerability regarding glibc (CVE-2023-4911).
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I’m really frustrated with Synology’s recent moves. If I understand it correctly – dropping features like Video Station and support for crucial codecs (H.265, etc.) feels like they’re giving a big two-finger salute to their long-standing small home users. Sure, maybe they want to focus on enterprise customers, but it’s at the expense of people who’ve already invested a lot of time and money into their products.
What’s really worrying me—and I don’t see many others talking about this—is what might happen to the Synology Hybrid RAID (SHR) setup. I switched from a standard RAID configuration to SHR, and now I’m concerned that Synology could pull the rug out from under us here too. What if they decide to drop SHR, or worse, start charging a licence fee for using this proprietary system?
It’s not just about losing features; it’s the underlying fear that Synology can yank our chosen storage solutions whenever it suits their business model. If it comes to that, what can we do? Will we be locked into their ecosystem and forced to pay up just to keep our data arrangements intact?
It feels like Synology is playing a risky game with user trust. I just hope they realise how alienating these decisions can be before it’s too late.
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Majorly impacted by Synology discontinuing Video Station. My entire family is supported by the Video Station. Currently we were putting together a Smart Playlist that notes those movies that have Audio Discription for the blind. This is for my Grand Dad who is now completely blind, and my cousin sister who is legally blind. The whole reason we went with Synology was for the media center feature. My business mentor passed away in 2021 and the estate needed a way to save his digital movie library and get it to his daughter. Tonight I made a phone call to Synology for advanced tech support on Video Station and its Smart Playlist for my Grand Dad. Synology’s casual response. And Oh,… by the way,.. we are discontinuing. What? Can you repeat that last part? Synology, the discontinuation of Video Station is so upsetting!
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It is finish for me !! My next nas will not be a synology
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@Robbie
Just a question about this.
I have a j series so i can’t try this but i wonder if it would work for people who want to try it before they actually upgrade.
Could a user setup a Synology Nas with DSM7.2.2 inside of a VM, and then test that with their network and get a more exact understanding of what they are going to lose based on their exact use case scenario?
Im just not wanting to upgrade because i have many avc and hvec files but my j series really doesn’t do the job anyway for transcoding those. I use plex and vlc but im just not sure if my end user clients can handle all of the transcoding with out downloading the file first. I don’t quite have a full understanding so I’m hesitant.
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As long as the device is only available to the inside network, I see no reason to upgrade.
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I am really angry. I recently purchased the DS224+ for home use, Video Station is one of the reasons, and now…”
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Unbelievable they are completely going overboard with their security! Luckily I have QNAP, then just some less beautiful software that can do the same thing. When they have a 2.5G network port they will announce it as a revelation! While QNAP has had this for years.
They are completely going overboard at Synology and have lost their focus on what it is really about.
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Strange move, saving some bucks and disappointing a lot of devoted users. It is the beginning of an end.
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I feel very conned, you and others have sung the praises – rightly – of synology. So having invested heavily in a 923+ earlier this year I find that one of my key reasons was Plex will cease to deliver. I might as well have purchased a less expensive machine. Not you fault, nor the others but I find it more than disappointing. I will move away for my plex solution and when the time comes to replace the 923 – and perhaps much earlier – I will NEVER patronise Synology again. Well done Synology!!
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Retiring Video Station was a very bad idea. In the last two days I tried Plex, didn’t like it, and Jellyfin which I couldn’t get someone after following instructions. (I kept getting error messages about how Jellyfin couldn’t be accessed while in QuickConnect). Video Station was seamless and super easy to set up. Nothing so far even compares to it. I bought 3 Firesticks in the last year because of the DS Video app that wasn’t available on my Vizio tvs. They need to bring Video Station back. I have over 650 movies.
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A very bad decision. I use both Audio Station and Video Station a lot, even though I have Plex (and PlexAmp). This way they leave the consumer in the cold. Apparently they will focus on the Business user in the future.
Question: As Video Station is not removed by the upgrade, does that mean it still functions properly under DSM 7.2.2.?
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The problem is that we as consumesr have already bougt this nas and then they decide to kill these apps after the sale has completed. That is terrible since we also pay for the software and updates. Otherwise we could also buy a cheaper alternatives, but we bought it fot the software ecosystem which is the unique selling point of Synology.
I also bought DS423+ for aproximately 1 year ago or less. This nas has multimedia capabilities and now they decide to kill that feature. I’m very sad about that.
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100% agree with buyers looking elsewhere because I am in the market for a bigger machine. DS920+ 4 bay currently and looking to a 6 or 8 bay. Although I use Plex for my home media I also use video station for family members outside our home. With no built in video station then I will be looking at other manufacturers.
Not looking into your comments on the video encoding change. I may have it wrong but I think you said encoding/decoding? will be down to the client devices not the NAS? What if the client device does not have the power to encode/decode the video?
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Sucx , I’m impacted by the termination of video station and hope they stealthily build a better and improved video app in future. when is the deadline to force to upgrade to 7.2.2 ?
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DSM 7.2.3 – we removed SMB.
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I use video station and audio station rather often and wouldn’t know what to do without them. I can not get along with plex or envy hence why I element for synologys integrated applications. This is a serious back step and not for the better
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We (me, my wife and kids) use Video Station on daily base. That step from Synology Group is really sad. Do you think is there any chance to use Video Station under new 7.2.2 system? Thx
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This really stinks. I have an absolute ton of custom metadata in that app that will likely have to be recreated from scratch, and one of the things I liked most about Video Station is that it isn’t a terrible resource hog like Plex. Not to mention that Plex costs money while Video Station was included in the price of the equipment. Basically, the whole point of Synology was that you have a relatively hassle free experience but you pay a lot more for that vs. the alternative solutions.
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Id be fine if videostation was CHANGING (ie not gone) just no transcode… but they removed it. Id also accept a ‘legacy’ videostation app being available but not updated… removing it is a step too far- my nas was bought for streaming. I dont want local only or additional subs or loging on. For now i wont be updating.
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So— for videos that I’ve converted from .ISO using handbrake to “H.264 / HVEC” … and using PLEX, is there any impact on those videos? Will Plex cause many of my movies to no longer work or they will all work and I won’t notice the difference? Is my TV just handling the playing of them now? not sure I understand.
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I bought Synology precisely because of its apps like Videostation, I just hope they release a new app to replace it.
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Very disappointing news. I bought my NAS for the sole purpose of housing all my music, photos and movies. Now I need to find a paid solution that works on my NAS for the same purpose I bought it for. When they dropped itunes server, I went to Audio station, my photos are still in the process to be organized and all our music and then POOF.
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A sad state of affairs for Synology users…. I have been a user with DS1010 from 2010.. and now have 5 Synology NAS (3 x12Bays, 2x8Bays)…
DS Video isn’t great but it works and is at least Synology integrated solution. But the plan to drop DS Video isn’t the first time users have been left in a lurch.
When Synology decided to push their Synology enterprise hard drives made by Toshiba and stop supporting other hard drives, all my drives were either WD or Seagate with 10-12Gb capacities. All of the sudden, the $ per byte doubled or tripled while we were left with limited support. Vendors and Synology support wasn’t very helpful on how existing customers should move forward. It took a while before they finally permitted more 3rd party vendor drive.
How, we are faced with a multi-media app issue… Seriously, if I find a NAS that will do the job, I will move away… the writing seems to be on the wall…
All the best Synology…
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Yeah my current Synology is my last one. Just not sure what to get next. Just need something with good video encode/decode like the Qnap i5/i7. Just wish any of the existing NAS options had a cpu that had AV1 encode but seems that is still about 2 years away. Unless I get a Qnap and add a Nvidia GPU for AV1?
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this update impacting Synology Photo’s is my biggest concern.
I could go for Immich or an other third party solution but setting one of those up is looks far more complicated than Synology Photo’s which was just plug&play and worked great.
I too was looking to upgrade for my existing Synology NAS, but as they are doing more and more anti-consumer things lately (warnings due to not using Synology labeled disks anyone?!) I am actually considering a different brand or building a system on my own and using truenas.
Qnap have a very similar Pictures app, but with no compromises – removed transcoding etc.
Synology was the all in one solution but now, they are just going to be another NAS. Sounds like a bad business decision.
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Was just on the fence about buying a few more synology systems. Looks like synology lost a couple thousand dollars with this move, as i actually use dsvideo station, and photos. They stopped caring about customers and screwed us, and thats okay, this is how capitalism works, and if you don’t buy/invest into their stuff, IE speak loudly with your money i believe this will get the point across.
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I almost updated by uninstalling Video Station to 7.2.2 when prompted. After watching several videos about the issues and uninstalling it (but not updating), I reinstalled Video Station after a few days. Today, I checked if it still needed updating. It showed that my operating system was up-to-date, as it was before, and it did not prompt me to update. I still have Video Station, but I no longer need to update the operating system to 7.2.2, as it is no longer showing any updates. In fact, it says that my system is up-to-date. I checked after updating synology photos today.
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I’m pissed ..its very important to have a closed environment.
I have two nas and will not consider synology in the future.
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this is such a blow on me being a video station power user
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This is sad, but at the end of the day I bought the NAS to be a yuge network hard drive…
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For transcoding I bought a mini pc with Ryzen hardware to do the heavy lifting, it just reads the files via smb and transcodes the files… didn’t want the NAS doing all that work
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I only use my NASs locally, did not create a synology account…
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I’m a Video Station User and i never will move my 15TB of Movies and Series to another App. I tried Jellyfin but after 2 Minutes and a bunch of Movies it has 30% wrong detections and doubled Movied. Alien vs. Predator 2 vor example was 3-Times detected but was Alien, Aliens and Aliens vs Predator
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I do use audiostation, I hope they don’t get rid of it, there’s considerable less overhead for streaming music smb or transcode upward from Flac
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I never used transcoding, need too much bandwidth to upstream outside home, I use my DS1522+ (100TB) as smb and full bitrate stream exact copy Blu-ray/4k to Apple TV using infuse pro and Kodi
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This is the end of Synology at least for me.
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The entire purpose of Synology is keeping the security/login under one door to access your data. It doesn’t have to be a as good. They could have integrated jellyfin.
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i won’t upgrade then.. software stil on DSM 7.2.1 69057. and the DS918+ will be the last nas i buy. and i have bought a lot of them… DS411j, DS411, DS412+, DS413.
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I can’t afford to loose Video Station. I won’t update DSM ever. I’m happy as it is.
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I’ve been using Synology since the J-series and still have that unit. Video Station, Audio Station have been my primary services since day one. I’ve tried Plex and it’s horrible, not only is there no integration with the Synology accounts, mobile app clients have to pay for their clients. My family uses DS video and DS audio more than they use iTunes. Synology’s business model was all focused on hosting your own content and not relying on or paying for cloud services. This will only keep people from upgrading their DSM, thus making them more and more vulnerable to attack over time. I hate this decision and can’t understand why they are really doing this.
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so videos won’t have thumbnails anymore?
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very sad day that they are sunsetting VIdeo Station….say it isn’t so and i hope they have a replacement in the works…
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It’s probably my last synology as they removed too many good stuff
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Jellyfin in container station works fine if you have an intel processor NAS due to the fact it has video support if not and you have a newer Ryzen processor model your up the creek without a paddle! thanks synology for making me “not want” to upgrade my NAS
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Hey Robbie, Ever since Synology started putting AMD processors in their presumer units, I moved Plex to a 12th gen Intel-based mini PC that I picked up used for cheap and use the NAS for storing the media files. Among other things, it allows me to port forward to my Plex box without putting my NAS at risk.
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This absolutley not acceptable.
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F Synology ????????????????????????????
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I can’t believe this is happening. I purchased a DS916+ which includes built-in hardware transcoding of everything Synology says it is now discontinuing. I am heavily invested in Video Station as I have hundreds of movies on my Synology with DS Video clients on my TV, Apple TV, phones, and tablets. This is a slap in the face to customers which purchase Synology. I can see them not wanting to include the hardware transcoding, but the only reason I can think of as to why they are doing this is because of licensing. As a software engineer, I know it wouldn’t be that big of a deal to continue to move Video Station forward. There is something behind this move, and it is upsetting a lot of customers, including myself. I’m not sure the direction I will take. Not install 7.2.2, or invest in a move to Plex or something else. This is a big black eye on Synology in my opinion.
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I think they are moving away from the older formats to make way for the newer ones
And the first NAS to have 2.5Gb lan (WORM) file locking and support for JXL opus and AV1
will get my money. If the is ever a JXL app it will need a JPEG to JXL zero loss converter bult in
with a transcoder so we still have support for older devices also be good if we can get a app
for opus that can transcoder to MP3.
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Let’s face it. Without hardware acceleration playing hevc video is nearly impossible. Right move by Synology as majority of users buy these boxes for storage.
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I have two synology NAS, and based all of my home cloud on their solution. This really caught me by surprise. I’m an avid user of videostation, and though I installed Jellyfin, I’m not really keen on switching. Which means at the moment I’ve stalled the 7.2.2 installation and trying to consider my options. As you mentioned, the worry is not just Videostation, but overall the status of the first-party applications. How many are going to survive in the long run? Given I feel their hardware is somewhat overpriced, the whole point of still buying a synology has been, at least for me, to leverage the inhouse software. If they’re going to rely more and more on third party solutions, then I’m afraid other NAS brands will become more compelling.
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I run VLC on my Android/Fire devices and they see and play all the media files on my Synology NAS shared by Media Server. If I need to take media files with me I just download it to the SD Cards in my phone or tablet and play it with VLC.
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Even though we use our two Synology NAS units for business purposes, we are a farm and we live where we work. In the evenings we use our NAS units for streaming videos, which is an important capability for us. As a test before possibly upgrading, I installed Jellyfin from the Community repository as a possible replacement for Video Station. Although it is quite good, I still like Video Station better. As such, I have decided not to upgrade and to freeze our systems with DSM 7.2.1-5 for eternity (and maybe even longer).
I cannot adequately describe my deep disappointment in the direction that Synology has taken. If I ever need another NAS, I will probably look elsewhere.
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According to Synology Video Station will still be there even when you upgrade to 7.2.2 also Synology Photos is going no where
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Synology has supported and helped grow personal media files and for us users who have large digital video and audio files it has been awesome, especially with the phone and tablet integration. My son and the future generations don’t use cd’s or DVD’s and in 10 years you will not find any for sale. Physical media will die and so will the need to host it. It’s going to a rental and streaming future. Synology are reacting to this trend. Sadly ????. It will be long before Apple and android stop supporting video station.
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I still have a DS213+ under DSM6.2 to keep PhotoStation because Photo is not even reading metadatas as PhotoStation.
I’ll keep a NAS (Virtual or not) under DSM7.1 with ffmpeg package and VideoStation.
For the next NAS, I’ll look for an other brand. You said it, Synology is a all in one, if now I’ve to use third party apps, why spend so much money in a more or less outdated hardware.
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Dumb move by Synology. Should’ve given the user some options like paying for the licence to continue using the codecs.
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Just bought a DS224+ a few months ago BECAUSE of videostation etc… i will never buy a synology again, and i will avoid the upgrade. I hope synology atleast have the descensy to prove an alternative upgrade route to us that have purchased devices from them and want to keep video station
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aaaand this is why im glad (and purposefully avoided) using DSM in my home built server. This is why you dont put all your “eggs” in one basket.. or rather, tie all your services to one eco system. Because shit like this happens.
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Just started last week to setup my video station, and planned to make heavy use for it.
Even started writing a tool to automate the creation of custom metadata in bulk, and planned to make that open source too so people could have a tool.
(Because there is nothing finished out there)
Now found out about this and i am like: Fluff my life…
I hope they will provide an alternative, because all others look like they are a downgrade in comparison in a frist breef look. I am going to wait before i even consider updating…
I wonder will they provide support for systems that don’t want to upgrade?
It is really sad!
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I’ve invested a lot in my DS920+, including expensive, high-capacity disks, a RAM upgrade, and SSD cache, all to create a multimedia server and cloud storage for my family’s Apple devices. But with just one update, Synology has broken everything, and now I can’t use it as planned. I’m beyond frustrated.
The DS920+ was specifically designed for these kinds of tasks. It’s not a commercial unit—it’s meant for users like me. This update feels like a slap in the face to all of us. I’m sure there are many other users who are just as upset.
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I use VideoStation and AudioStation almost daily… ????
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I was gutted to learn that my Synology NAS was out of support and I hadn’t realized. I was struggling to find a Synology NAS with integrated gfx for Plex and transcoding duties. So I go online to get the latest on what Synology NAS I should buy and what a rabbit hole I’ve fallen in to. If supported life is artificially short, hardware is the same or lower and software products are being removed… why should I buy Synology exactly? I don’t think the lack of integrated graphics is completely unrelated to support for HEVC being dropped… it’s a penny pinching exercise. Just as a model refresh with barely any hardware changes just so you can drop support for an older model is anti-consumer. Looking seriously at the competition and leaning towards a self-build. 100% agree that the Synology replacement video should be top of the list now
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You’re totally right on the hull leaking analogy.❤❤ I left Sony cameras for this exact same thing when they started not supporting a 2-year-old $3600 camera I bought. By the time they rolled back and did release a new update the blood had already been spilled and I now am happy with another camera brand Panasonic!!
It opens the flood gates for customers to now look at competitors and say what’s different from Synology out there?????
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Does this cause any issues if I use a external player like the zidoo?
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Thanks for the review. I am a long time Synology user since 2010 and I do use Video Station to maintain my entire personal DVD, Blu-Ray , old VHS and home video collections. I have some older devices (like Ds916+, DS1515+, etc ) that I use for media (photos, audio and videos). However I also have DS720+ and DS920+ and considering upgrades.
Synology had offered a great way to integrate all of these onto one platform. I also used the enterprise level rack devices with video station for hosting work related videos.
I think that moving home, SMB and Enterprise users off platform for new solutions may backfire in the long run.
DSM is a great NAS OS but not the only one.
Synology may be going backwards here to reduce their app offerings. I my view they should retain Video Station even if they do reduce the number of codecs it supports.
I have been holding off on making several NAS hardware purchases for both home and work while evaluating Synology’s direction for the next 5 years.
Reducing service features is not helping.
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No more Synology devices will be considered.
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I’ve had a Synology network for about 6 years now consisting of a large main server housed at my place, a main backup server located at a family members house and some small dual-drive servers at each family members house to make it fluid and easy to manage. I take care of almost the entire familys data backup and file sharing. I’ve used Video Station until about 1,5 years ago, and decided to switch to Jellyfin instanced in a docker container. Reason primarily being the metadata api keys. That dodo-show was a pain!
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Volendo installare jellyfin qualcuno conosce una guida semplice? grazie! sperando che ne valga la pena
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Was with synology for its first party software support and it even costs more and I justified it for the software support. Extremely frustrated about videostation removal.
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I am a Video Station user, and I feel that Synology’s decision is a major disappointment, as one of the main reasons I purchased your NAS was because of the native applications. I really appreciated the simplicity of Video Station, especially the fact that I didn’t have to reorganize libraries for each user.
With Plex, every time I add a user to my library, I need to reconfigure and organize the content in the main menu, which is quite annoying—something that never happened with Video Station.
My question is: Will DS Video for Android and TVs also be discontinued or affected in any way?
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When DTS support was discontinued a few years ago, the Video Station became uninteresting.
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I suspect my next NAS is going to be an old Mac Mini with attached raid storage.
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EOL video station, now photos can’t play video, EOL photos, can’t transcode cam surveillance video, EOL surveillance station. Why not EOL all the apps and just run everything in docker then? No reason to even buy a Synology NAS then since there is better hardware offered by the competition.
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I use video station because it was the safe and tested media player that would play well with our data. I’m stunned that they would be so stupid as to get rid of it. Speechless. What will be next? Note Station, Audio Station? I use them both as well. Maybe I can’t trust Synology any more. And the way they did this was just so – I don’t give a sh*t about our home users. In my case the NAS is for my wife’s business and also for home use, so it will be a big job to move everything over to a more reliable NAS provider.
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Slowly but surely Unraid is looking more interesting. Very sad to see Synology abandoning home users and hinting they may ruin photos. I brought this up in the Q&A session of a online Synology event yesterday and was ignored. Been using a supporting them for 13 years already. Have pointed many people towards using them but now not a chance. Videostation was easy for people to set up. Plex and Emby are not fuss free for many consumers. I use them but have some technical skills.
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With the hardware speculation and now this, I’ll be moving from my 918+ to a custom DIY running TrueNAS scale. Synology has become fucking dumb.
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A short sighted bad move by Synology annoying customers : a suicidal business strategy
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it very much seems like they don’t want home users. I’ve been poised to jump on a Synology for a while now and I haven’t yet, thinking they’re about to update any moment now.. but.. the whole appeal is an integrated suite of software that is easy to run, doesn’t require extra costs (after the purchase of the unit itself and a new drive now and then) and doesn’t make me have to set up a bunch of third party services that I then I have to keep on top of (security issues, updates, subscriptions) etc.
What even is the advantage to this versus the ugreen NAS’s at this point?
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Well that sucks.. After having at least ten synology products myself, and recommending them to other people.. I certainly won’t purchase or recommend them again, unless they go back on this!
They claim it is to improve efficiency that doesn’t make any sense, People could just not use those features if those customers cared about efficiency, personally I care about features, otherwise, I would just buy a dumb NAS for a fifth of the price!
I use and like ds video, so will NOT be updating.. Also i’m still p1553d off That they got rid of the two photo apps that were much better than their replacement.. Moments had subject detection, and ds photo had a map WHY do these features STILL NOT EXIST in photos?
I used to think synology was a great company.. Those days seem to have passed ????
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Me: buys a Synology NAS because everybody says it has the best software.
Synology: DSM 7.2.2 lol
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I’m a big time DS Video Station user. And I’ve enjoyed it immensely over the past 4 years. I’m a bit of a physical media collection-ist for Blu-ray/DVD’s/VHS. And after learning about Synology through your channel 4-5 years ago. I decided to buy Synology mainly for the DS video station application. I’ve had fun transcribing my physical collection to digital, Still have about 4 complete western tv shows to go until I’m finished. Was a major sucker punch them completely removing DS video station for support. I have not updated my Synology. Nor will I ever since video station is gone, esp with the lose of h.264/h.265 video encoding. Looking into my options now and I’ll see where I go from there. I love DS Video station because it works purely on my LAN. Great for when I lose internet. As it stands. I’m never going to buy from Synology again, and I’m looking into other companies for options.
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I am astound (again).
When you are figuring out what to buy and know what you need in terms of features, you compare different products and solutions.
And all in relation to the money you’ll pay for it.
If you choose for a solution with great software to be able to do the things you want and if this solution is in one box, you made the decision upon the information the manufacturer gives you.
And if this manufacturer includes the software to do the things you want, without buying other software- or hardware, you made a legitimate choice.
You pay for the hardware AND software which is on it.
Part of the cost of this piece of hardware is the software development.
And once more: you made your decision based on the current situation on that day. And payed for it.
So if a manufacturer decides to abandon certain software or just kill it, it’s a shame!
And bashing (loyal) customers.
When owners also want to use their NAS (and many do, IMHO) for video playback, they rely on the manufacturer’s fairness to be able to use their included video playback software (VS) to work for the years to come.
A lot of Synology NAS units are used in household and small office situations. It’s not corporate stuff.
A few of my customers solely use their Syno stuff for backups, photo – and video libraries/playback.
For which the unit was a great choice.
Until now.
They must have some kind of deal with the Plex developers, IMHO.
Cause the reasons why they skip VS support is not very objective and obvious.
As and analogy example:
You buy a certain car because you like the entertainment system in it. It sounds and works great.
Than with an over-the-air update the manufacturer kills this system, because it’s not an essential feature of a car to take you from A to B.
Do you except that and buy a new head unit?
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What about the fact that we paid for those features (VideoStation, HEVC) when we bought our Synology NAS, and that they are removing something that we paid for ? This is a dick move from Synology. If I can understand that HEVC has a recurring cost, just make it a paying license for those who needs it as Microsoft used to do. One big argument for Synology’s offer was that it used to be a full package not requiring third parties’ software. Quite worried about Synology’s direction lately
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NO !!!!!!!!!!!!!!!! don’t upgrade !!!!!!!!!!!!!!
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I have the DS918+ with a DX517 that I use for Plex and have been looking to upgrade. The missing integrated graphics in the new Synology offerings have convinced me that my upgrade is going to be to a QNAP instead. Sad but they have forced me to make that choice.
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Hope the sales plunge! and they will rethink these decisions, don’t trust them anymore
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I really need a successor to Synology!
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No Video Station? No more Synology in the future. I won’t update, I will not ever buy another Synology in my life. That’s it.
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No Video Station? No more Synology in the future. I won’t update, I will not ever buy another Synology in my life. That’s it.
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If they had never supported the codecs they are now removing, continuing to not support them would have not been great. However, to remove functionality that already existed, that may have swayed someone to buy the overpriced underpowered Synology hardware because the software compensates for it, is outright bad. Synology seem to have an urge to drive themselves into obsolescence.
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The USA SEC should look into the possibility that some employees are “shorting” the stock. These employees would be coming up with “updates” to crash the Synology stock thereby getting a nice windfall. Maybe enough, so when they Synology goes out of business and they no longer have a job they can retire nicely somewhere that doesn’t have an extradition agreement with their country. Hmmm…. This might explain what’s actually happening.
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I don’t use any of the features Synology is deprecating with this update.
That said, their approach here is absolutely horrible from a consumer perspective.
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The only purpose for me having a Synology is media storage and playback. This is a big middle finger to customers like me.
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Is 7.2.2 not compatible with the DS224+? I’m on 7.2.1 and it says I’m up-to-date
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At this time. I don’t want to update to 7.2.2 as I invested a lot of $$$ in surveillance station. This will make it more difficult for me to use ths.with their changes will cause many issues with how I use it. Will I need to request refunds on everything I paid for?
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Video Station presents a nice front end. I’ll miss it. I have Video Station integrated through my own domain name and related SSL certificates which is only available on the LAN. It’s a nice setup. But, that’s through a web interface which is what I drive guests thru if they login to the guest network. In reality, I rarely use it and guests usually don’t connect to my WiFi. Yes I have a large library of videos on Synology. But the computers, smartphones, and other streaming devices on other segments of the network all have the ability to organize and play the videos without use of Video Station. The coolness of Video Station is the cover photo and descriptive information including the actors. In the end, a file is a file and if your endpoint can process the file type, then you’re in good shape. I’ll miss it like I miss the iTunes Server.
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Removing video station sucks..
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After this update I will never buy another Synonogy after this
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If I have to use 3rd party app anyway, I will go to a other cheaper, more powerful system next time… 🙁
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I’m glad I didn’t spend time setting up video station and went straight to plex. I hope plex keeps going. I’ve got terabytes of stuff in my plex library.
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I use Synology Video every day. And it was a bad surprise to find out they have deprecated it. I tried Plex a few years ago, didn’t like it and uninstalled it pretty quickly. Synology Video, although with some downsides, is an app for me. If Synology doesn’t change their mind, my DS will be the last Synology device.
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The only thing I choose Synology over other NAS and even from opensource self constructed NAS was Video Station… What a s.t.u.p.i.d move…
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larga vida a Qnap
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What’s next. Taking bets on Audio Station, Note Station or maybe Container Manager?
What a shit move!
Time to leave folks. Synology loves business customers not the loyal home users.
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Synology is my first server and my last. After what they do, I start looking for alternatives.
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From what I understand, processing the HEVC (H.265), AVC (H.264), and VC-1 codecs has been removed “from the server to end devices to reduce unnecessary resource usage on the system and enhance system efficiency.” I’m at a loss to see why this is a bad thing?
I am assuming that viewing a thumbnail or Photo/Video on and iPhone for example would be unchanged. Correct?
I tried to use Video Station on my DS920+ and didn’t like it at all. It seemed half-baked and nowhere near as smooth as some other options available.
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So what they’re saying is that in Synology they’re removing compatibilty with files that are used with the iPhone one of the biggest markets on the planet, am I understanding this correctly? Have I made some sort of error? Is this actually happening?
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I hate this decision from Synology, I use it to stream to my phone, and Apple TV. I’ve tried Emby and Plex back in the day and I saw no reason to pay when I had a practical, easy to install solution already. I really hope Synology reverses this move on future updates, and I agree, how can I rely on a private stream station if random decisions like these are taken?
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No wonder, if you don’t know what it’s about it’s about money, apparently greedfaltion got Synology now, shame on you Synology executives!!!
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I bought the Synology DS220+ for its “all inclusive” closed environment and suite of apps. DSVideo was one of the big ones, when it started dropping codec support I had to install ffmpg though community support packages. I am not a business so audio, video and backups are what I am using the device for. This has me thinking now as I was thinking of upgrading/expanding – I was sold on Synology, now i am pretty sure I am going to have to re-think my choice.
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time to store older synology OS’s just in case
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What a load of nonsense stating it is about efficiancy, while it is only a matter of saving a few pennies on licences. Makes Synology look very bad. This may well impact future sales of new systems, surely in my case.
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I think less and less consumers are buying a nas. The online stream services has killed the consumer NAS-market.
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Can you try and review Immich?
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I’m livid. Synology: never again. Removing these features is unconscionable. The bare minimum would have been to give us a choice to pay extra to keep these features (and I would have!).
Let me outline my fury in categories:
Photos. In removing HVEC and H265 support and shifting that to edge devices, they complicate things. I need a Windows app? A browser extension? An app on my phone which will drain resources? GTFO. Meanwhile my always-on server will sit there drawing power and spinning the drives with less to do. That’s opposite land from the scenario I bought the server for! Synology Photos was my endgame photo storage solution! It was far from perfect but it worked, and I knew I could always access and browse the history of my life from anywhere, in any browser from any location. No more! Are the thumbnails generated on a given day? Who’s to say… Now I’m pushed to look for other alternatives that will do this bare minimum that Synology Photos no longer does.
Surveillance Station:
Baffling. Again, _let me pay for the feature_ Synology! I don’t want to weigh down my network with less efficient video. Why should I? Just because you say so? Again, Surveillance Station was supposed to be my endgame security solution. Now I’m already buying into another ecosystem because Synology cut me off at the pass.
Signaling:
What’s safe? Users of Video Station (I’m not one) are being robbed of what was a key selling point when they bought the device. Surveillance is nerfed. A contemporary video codec is removed for no good reason, and with no reasonable alternatives within the NAS ecosystem. What’ll go next? Why would I today buy into another Synology feature when I can’t be sure it’ll stick around.
It is as infuriating as it is baffling as it is disheartening.
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EVERYTHING WORKS Fine – updted my 216+ii – Updated PLEX PlexMediaServer-1.41.0.8911-1bd569c5f-x86_64_DSM72.spk – works fine. – PHOTOs work fine – Canon RAW and JPG files thumbs view Fine. No concerns or issues to report. – USE JELLYFIN if you want offline viewing for those without internet.
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EVERYTHING WORKS Fine – updted my 216+ii – Updated PLEX PlexMediaServer-1.41.0.8911-1bd569c5f-x86_64_DSM72.spk – works fine. – PHOTOs work fine – Canon RAW and JPG files thumbs view Fine. No concerns or issues to report. – USE JELLYFIN if you want offline viewing for those without internet.
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I’ve now replaced Videostation with Jellyfin in a docker (but it’s also available from SynoCommunity). It’s not too difficult and I now have better transcoding. No subscription needed and it is open source.
Perhaps you can do a video on installing this?
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I just purchased 2 surveillance station licenses and have two reolink h.265 cameras. The motion detection in camera is very bad. Luckily surveillance station handles it very well. I would have been very upset if I lost that functionality. Can we hope surveillance station will go back to being able to handle motion detection on h.265 cameras in the future?
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Honestly I’ve said it before and I’ll say it again ….Synology is self destructing and the evidence is right before your eyes with ever release/update/fake restriction/Hardware non-update …the evidence is right in front of everyone’s eyes over the past few years …. anyone who disagrees is basically a Fanboi cultist at this point with the weight of evidence. AS other OS’s close on DSM Synology will lose their consumer/prosumer/SMB market share and eventually face crisis… their moronic push into Enterprise without even so much as ANY direct Enterprise salesforce (anywhere on earth) leaves them vulnerable to the whims of third party integrator businesses. Dell is going to KILL their enterprise business stone dead and they will be left with a reduced Consumer/prosumer/SMB business …. Short this stock !
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Video Station was an important reason why I recently bought a DS224+ … and I’m very disappointed to hear that it will be discontinued! ???? I also feel very insecure about migrating to PLEX, as I have indeed heard that they are in financial troubles.
I’m clearly disappointed with this development…
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That is a bad decision! Also no improvements for Collab, Notestation for some Time. Hmmmm… ????
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That’s my very last Synology Hardware I’ve bought. Lost too many features over the years. Ds Video not being continued and the hassle with Container Manager not being updated are only the top of the iceberg.
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Is it safe to run plex on windows??
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Definitely not happy, I use video station all the time, from PC to mobile, also the video station is the one that creates all the media thumbnails, without that, how would Synology devices create thumbnails then? It is time to start looking alternatives
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I liked ds video, easy, no premium sections asking for money. Easy to use. No adverts, no pricing structure. Even the Mrs could use it. Crap decision on their part
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This update is a “holy shit”. I wont upgrade my 2 nases for this. And what about Synology Photos! Now it wont do the thum nails, i have to do it on my other units! This DSM is really taking a dump now.
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This update is a “holy shit”. I wont upgrade my 2 nases for this. And what about Synology Photos! Now it wont do the thum nails, i have to do it on my other units! This DSM is really taking a dump now.
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I spent several hours setting up plex, and can’t get Apple TV app to play anything.. works on other platforms.. hopefully DS Video will stick around, otherwise, going to just stick at 7.2.1 and keep it local only until can get something else to work.. ????
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Hmmmm… Starting to regret upgrading my DS415play to a DS923+. I thought I could get away without the iGPU in favour of faster data performance, but slowly being let down in so many other ways. Will definitely consider other options and possibly even an early sale of my current unit… I need to check out your other reviews and comparisons… ????
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Thanks, updated… Fixed a stupid issue with Hyper Backup not backing up over tailscale tunnel because the login would fail intermittently for no reason from the source to the off-site destination backup. I use one Off-site to back-up a bunch of other units and they all had the problem. Various plus models and now they all seem to be fine.
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This is only the beginning, but it opens up the market for the other players.
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Ugreen with unraid or truenas scale is interesting more and more each day.
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corporate greed not cool synology
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corporate greed not cool synology
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As long as Kodi can access and play all my 25TB of video files on my DS1621+, I will be happy.
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This made me think not only about „third party apps“ but „third party NAS“
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Do you think QNAP becomes the better option for heavy media consumption and iPhone users now that Synology is introducing these huge downgrades ?
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really don’t care about video station.. who need it? is super close, super proprietary, not all platform and device have it.. who care. The codes thing is shameless absurd..
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Now we need a video about switching to a NAS from another brand that has all the features of Synology.
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I did NOT recive the “wrong ram” message after 7.2.2 update on my 1621+ on reboots.
My Kingston 2x16gb ECC used to give a ram varning after reboot, but now it dont.
Dockers works normally, no errors yet, Widget after loginb is a tad slow to popup but sofar thats it.
My VPN server is ok aswell. no issues.
But i did get a dual info about my UPS,
Reconnected and unable to send email .. (dockers not up and running at this point in time in boot so a normal email error)
The codecc issues are a none issue for me, as formula Z box that integrates to the nas to my main 55″ monitor does have all the codecs or as i use vlc on all other devices for playback.
Then again i havent recoded video in many many years, scaling down a video works just fine in the playback software.
Then again im not using 720p rechopping it to 4k.
It is what it is.
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The whole point of Surveillance Station is that you can use a wide variety of cameras and configure them all in one place. But now only Synology cameras (which you can’t even buy anywhere) will work that way. If I want to use third party cameras I’ll have to configure motion detection on each individually (fun when you have 20+ cameras) and I don’t even get previews anymore in Monitor Center. What a joke
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So you buy Synology for the ecosystem and get settled in, then a few years later they drop some the function there was in the deal breaker for me. -is it they do not want to pay the license fees for the codex.
What else will be dropped in the future. I looked at the features back then, and it was all honky dury best bang for the dollar. I still have a few years before an upgrade will be in demand, but will not upgrade the DSM if I can avoid it.
Perhaps a detailed video, in the future, on how do you transfer to QNAP and other system.
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i prefer your old background
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Sorry if I missed it, but do we know if 2.5GB adapters are broken on any device types with this update?
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I missing video station, jellyfin has another user, is very bad from synology.
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NASCompares, do you have any contacts at Synology? Can you ask them why they’ve been self destructing with there patches (going all the way back to when they stopped supporting AC3 [Surround sound] audio) to now them Halting support for H.264 and H.265. And going as far as completing removing Video station (so we can stream our own movies/tv on a LAN)? Did amazon or Netflix buy them and force the company to self destruct to avoid competition?
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I’m convinced there’s something majorly wrong going on at the Synology Home Office. Or someone is sneaking in self destructive updates to make Synology go belly up. I’ve lost complete trust in Synology. Pretty fuming about the last 12-16months of patches. Can’t stress this enough, what they just did with 7.2.2 they’ve lost me as a customer. Never buying from them again. Was planning on buying a new server rack, nope. Will be migrating my stuff from Synology to another company.
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Il would be great to have a video showing us how to install Emby from scratch on a new synology NAS. I tried by myself but can’t login due to SSH issues and all videos on the subject are now too old to be of any help. Please help us, I dont think I am alone to have experienced thes difficulties. Thanks from Quebec in Canada for your great work !
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I’ve had time to stew on this today, with how self destructive Synology is with self Sabotaging there own product. They’ve lost me as a customer. Will never buy from them again, and will not update my Synology so I can still use Video Station on my devices. Assuming the app will continue to work if already installed.
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I got a Synology because of Synology Photos but have already replaced it with a third party app. I bought a Synology because I heard about the great software and ecosystem. I hope they don’t degrade it more.
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Summary:
Synology has streamlined their software to run smoothly on a 1989 CPU, thus allowing the ’25 models to also have dusty old processors and charge top dollar regardless. ????????
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Are you “Doc Squiffy”?
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Every time I think about getting a Synology NAS there seems to be another reason that keeps me from jumping in.
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Why are you guys deleting comments? Shame on you.
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Cutting off functionality and drop off functionality on clients instead of upgrading hardware… what should i say…. despite i like synology devices and have 920+ i will look around for competitors when decide to upgrade. Security updates always welcome, but paying for it with usability become a bad habit for Syno.
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I’m the one person that bought Synology for the hardware. Specifically the 723+ and 923+ are the only low watt NAS on the market with ECC memory. All other ECC boxes start at twice the price and triple the idle power.
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I am a video station user on my phone and on the android TV. And frankly the software was a big reason for chosing (again) a synology (DS1522). Maybe not next time as the alternatives are there and I think from HW point of view they might be even better/better value. Feels a bit like Google apps, better not get acquainted too much, they might disappear at any point in time.
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Should you update to QNAP? Probably! Or maybe even Terra Master.
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Time to cling to 7.1.1u5 for as long as possible. It’s clear Synology no longer cares for the home users are and are trying to squeeze people into going into a paid or subscription tier with their hardware or software offerings.
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Hopefully we can just manually copy on Videostation and patch the blacklisted codecs as normal.
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This news pisses my off
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Synology really pushes me away. Home users are not longer important customers.
Next will be Audio Station.
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I think it’s time to move to Qnap
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5:53 Wrong, you don’t _need_ applications like that. There is this built-in package named “Media Server” from Synology, which handles DLNA streaming in the “conventional sofa-sense”.
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When will the upgrade be available?
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I’m annoyed by comments that you can install PLEX or other software instead of VIDEO STATION. If I wanted PLEX or something else, I didn’t need Synology! It will install on any device! I bought Synology to have Synology software.
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I’ve been using Synology for home use for a few years. Can’t believe they got rid of Video Station.
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I’m blown away. Video station was a gem. It worked purely offline. Unlike PLEX.
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This is a MAJOR red flag, do NOT update to 7.2.2 if you use Video station on a daily basis Like I do. You won’t be able to play h.265 or H.264 (universal MP4 formats) videos if your smart TV doesn’t work on your smart TV. Apple TV boxes MIGHT be ok. When they rolled back AC3 (surround sound) audio file format and kicked it back to the devices (Smart TV’s/Apple Boxes) Android TV’s lost complete support for AC3. Who knows if andriod supports H.265 or H.264 locally on the tv’s software. Nor am I sure if AppleTV.
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I can’t believe Synology keeps destroying Video Station. Self sabotage is mind bogling. They did a similar patch where they disabled AC3(Surround sound).
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???? I bought my initial DS218j to use as a media server using Videostation and it served quite well in that role since 2018. I have a media library in excess of 800 movies (a substantial investment). Just last month I decided to buy a DS423+ to offload the media streaming to a more capable NAS with transcoding cability. Imagine the bomb that just dropped informing me that Videostation would not be supported on either platform if I updated to the latest version. I have tried both Jellyfin and Plex and don’t like either one. I haven’t tried Emby yet but based on the description of having to pay to watch my own movies does not sit well with me. So, I now have a ~$1000 investment which at this point is much akin to a paperweight because I can’t use it for the intended role if I want to update beyond DSM 7.2.1. Planned obsolescence or painful business decision….? It might be nice for Synology to share the decision parameters with their users, since we are the reason they exist. If it’s a money issue why not ask their Videostation (and H.265) users if they were willing to pay for that capability rather than just pull the rug out from under us. While I agree that offloading “media processing” to edge devices makes sense, I don’t think that warrants the removal of the whole Videostation package. Aside from being included with the purchase of the NAS and DSM, in my estimation Videostation was superior to any of the cited 3rd party replacements. It doesn’t make sense to kill off a clearly superior product unless there’s no other choice. I just hope Synology can live with the decision, I can’t. Basically with this decision, I can no longer recommend Synology products or for that matter use them myself anymore.
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I can see why one would make changes to what is included in major versions of DSM if there similarly are major changes to the underlying hardware platform. What seems strange to me is making such changes when the hardware platform stays the same.
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That’s really bad news and really sucks! @ Synology (if you are reading): What is the point? You are taking away a functionality that your users paid for. I feel let down.
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7.2.2 will not install unless I uninstall Videostation first , time to look elsewhere for the the upcoming NAS upgrade
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No, is the short answer…it seems it will bork some cams in Surveillance Station from using onboard motion detection if using h.265. Going down to h.264 drops my allowed resolution way down.
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I am not sure I will upgrade. while I do not really use VideoStation. because it suffers from the same issue that playing my videos with the built in players in TV’s
They always choose the wrong audio track.
VLC never seems to have this issue. also playing videos through the app is terrible even from the local network.
(and I have a 1522+ on a 10GB network with max RAM and 1TB cache nvme)
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The main thing I hate about Synology is that ridiculous power connector that comes unplugged if you look at it funny. I will never buy or build a NAS without an internal ATX power supply again solely because of that.
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Terrible news for me. My family use it to watch home videos on their phones and two TV’s. The TV’s are too old to use plex or anything else so no choice but to not upgrade. However long I get a choice :(.
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I wish there was a clear statement from Synology on their roadmap. I’m about to upgrade my DS414+ and this OS update stopped me in my tracks. I do not want to buy something now that will be virtually useless for home use in 2 years. I also don’t understand their direction. Focus on business I can understand. But what exactly is it? Are they going to compete with MS Office? Don’t businesses use surveillance? Why do Synology seem to dismantle this area of functionality? I’m not even an advanced user. Need my NAS to share files and to stream my collection of movies to my Apple TV. Even this seems to be too much to ask now.
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My Synology DS1815+ isn’t eligible for anything above DSM 7.1.1.xxx so no options there. It’s still in service at a remote location but my QNAP TS-653D and UGreen DXP8800 Plus are primarily now.
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Updated yesterday only use my ds220+ for a music server
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I can’t even upgrade my DS413 to higher than 6.2.4. 🙁 Also, my DS214+ has been stuck at 7.1.1 for a long time. Sadly, Synology won’t support older versions. I prefer some other brand NAS. Thank you for this informative video of this upgrade and issues. Spot on…
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Maybe I missed that, but want to know is if thumbnail generation for video files is still working. Because in order to generate video file thumbnail shown in the DSM file explorer, Video Station was required. At least in DSM 6.X. Can you confirm that video files uploaded to the NAS after migration to 7.2.2 will show thumbnail in DSM file explorer?
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It would be nice if Synology ever fixed the DS audio, specifically DS audio CarPlay app, its very glitchy and unworkable
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Already upgraded.. no problems to report.
Ds218+, moved personal videos to Plex library.
Hyperbackup, snapshot replication and usb copy, all working.
Connection to AD, no problems.
Also updated Plex software avaliable at plex site.
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I’m still on 6.something… should I cry?
If I switch to 7.something with my 220+ will it be able to communicate in proper (means: relieable) way with the 212+, running 6.boh, used for remote backup?
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Can anyone help me out with a QNAP? Im trying to figure out how to map NAS storage to C:/Users folder to replace the existing local folder with a shared NAS folder, so that no matter which PC you loign you still have the same user account and files.
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Why I’m I still on 7.1.1?
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Another key feature that is lost doing this is remote access. DSVideo is supported via QuickConnect and is very convenient for accessing Synology apps remotely. I use it quite frequently. And before someone says use a VPN, that’s not the point. A VPN requires further configuration and another app on the end device. With QuickConnect, only the app is required to be installed, no need for setting up a VPN.
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they should open source video station and let the people choose
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i wont buy a new Synology because of this
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they took video station away bro
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*sigh*.. Long time user of VideoStation.. I really preferred it to Plex since it had nothing to do with an external online account.. And it was relatively simple. I was waiting for the new 1825+ to upgrade to but taking away software and overcharging for hardware, going to have to look around again. Next requirement now will be “Can I run my choice of Linux distros on it?”. I don’t want to have to manage everything, but constant shift of companies to “You will own nothing and be happy” and/or “Enterprise customer focus only” will likely force me to..
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Just got mine like a week ago and bought it as my media box for work. Stuff like photo editing, video culling and more. I work with this stuff and now I really need to reconsider if this is what I want…
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I don’t get why these NAS’s are popular. Find a nerd, every family has one, and let them chew your ear off about DIY hardware and jellyfin. Or pay them to do it all for you, probably cheaper than these off the shelf solutions. Now that something like tailscale exists you can even DIY over-the-internet connections with very basic skills, no networking wizardry required just tailscale on every device you want to be able to access it.
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I’ve always used my NAS as a NAS. Never used VideoStation or Surveillance Station or any of that. I believe that specialized vendor software for any of those technologies works so much better. I actually prefer my NAS to be that: a NAS rather than an NVR or a photo/video client. So i must be one of the least ones here not having a problem with this change ???? Now, who knows what they might cut out in the future. But if you think about it, having a NAS dedicating CPU resources for transcoding stuff, I mean, this doesn’t make sense for me. I prefer to squeeze my CPU for storage speed much more than anything else.
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I used video station a lot however as video codecs and phone start to use more resolution and state of the art codecs the software decoder start to not work anymore. And Synology refuses to launch a biffier cpu with hardware transcoding is stupid.
They provide me a dual Core 4 thread and the AMD one don’t have a gpu and they have in their lineup embedded with a GPU.
Synology was started a long time ago to f*** off to the pro-users.
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Thanks for the video and all the good work with this channel, which I follow for a long time!
Living in a multi-language home I have been using DS Video only for its very good capabilities to automatically search for subtitles from several different sources at once and saving them to the respective folders. Also, DS Video 3rd party player, which came up whenever there was an incompatible video/audio format (often), allowed for displaying 2 subtitles simultaneously (although it did not kept movie progress if you left). These were two good features of DS Video that I did not found elsewhere.
On the cons side, DS Video never deals well with movies Featurettes / Extras, always identifying them as separate titles (and totally wrong), making my movie library a mess to search. Although I investigated at a certain point, there was seemingly no way to handle featurettes (apart from deleting them).
Synology quit improving DS Video a long time ago and is clearly moving away from the home / media streaming market. For this market there are much better options available.
If starting from scratch in 2024, I would surely go DYI! I use an (incredibly) old desktop as a backup server running TrueNAS Core with Plex / Jellyfin jails. This server can stream 4k content to the TV with ease (no transcoding)! There are many excellent videos / recommendations on this channel, or just reuse old hardware!
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This is just annoying and upsetting news!! Damn you synology!! I still waiting on a good upgrade from them but will never come since there hardware is always dated. May have to look into qnap now.
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I’m glad I saw this video as it’s convinced me my 1520+ will be my last Synology device. I use video station daily for my kids rooms as its really easy for them to navigate their movies and general usage. This could very well be the start of the end of the Home Media User! We use audio station and photos, but I’m not going to risk upgrading the hardware and investing a lot of money for them to pull away the software eventually, I originally purchased it for!! Synology for me, was all about the software! Thanks for the update
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I’m stunned. And what the actual f*** Synology! I just made my father buy 2 years ago a ds220+ to backup his iPhones, and I was planning to get one too for the same reason!
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I like the Synology NAS… I have three of them. But, I do not think you can depend on them to continue with certain apps and capabilities over the long haul. Like dropping support for dongles… now the Video Station. Accordingly I tend to keep things minimal. I am running the Unifi Controller and Plex. That is it for those kind of apps. For both I have an alternate means of running outside of the NAS. I use Blue Iris here. If they want to go all in on supporting Enterprise that is their prerogative. They cut too much out of the product for me I will cut them out of my network. There are always lots of ways to overcome the void.
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I like the Synology NAS… I have three of them. But, I do not think you can depend on them to continue with certain apps and capabilities over the long haul. Like dropping support for dongles… now the Video Station. Accordingly I tend to keep things minimal. I am running the Unifi Controller and Plex. That is it for those kind of apps. For both I have an alternate means of running outside of the NAS. I use Blue Iris here. If they want to go all in on supporting Enterprise that is their prerogative. They cut too much out of the product for me I will cut them out of my network. There are always lots of ways to overcome the void.
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I have one of those 12 bay NAS AN D the 12 bay expansion. One of the dumbest purchase of my life. Synology just doesnt support the users like they used to. It started about a year and a half after I got my system(s).
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I have one of those 12 bay NAS AN D the 12 bay expansion. One of the dumbest purchase of my life. Synology just doesnt support the users like they used to. It started about a year and a half after I got my system(s).
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I’ve been running DS Video since 2014 and have always thought it was good enough for my purposes. Gutted they’re canning it.
However, I switched to Plex last night which took me no longer than an hour or so (I’ve of average Synology competence level) and I’ve been really impressed with it so far. Most of the bloat that seem to have people annoyed is easy to remove and it works really well.
End of an era and a baffling strategy, but we’ll all survive.
Great video as always, thank you.
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I’ve been running DS Video since 2014 and have always thought it was good enough for my purposes. Gutted they’re canning it.
However, I switched to Plex last night which took me no longer than an hour or so (I’ve of average Synology competence level) and I’ve been really impressed with it so far. Most of the bloat that seem to have people annoyed is easy to remove and it works really well.
End of an era and a baffling strategy, but we’ll all survive.
Great video as always, thank you.
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I’m broken. I’m 90% DsVideo. Works offline, and it’s more robust than a lot of people know, or cared to learn. .. going jellyfin now. Use case for Plex is as a secondary option on my other 2 Syno units. Have tried Emby but not paying for Plex like use.
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Video station is one of the main reasons i bought my Synology NAS and the fact it has (Or soon to be had) its all in one eco system so to speak. the more the change the more my interest looks else whare.
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I definitely recommend Jellyfin. Free and Open source. There are docker versions and other versions. If you like the program always nice to donate to the devs to help upkeep the program.
Not sure how good/poor Jellyfin works on the Synology systems.
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Just got my first ever NAS today, a DS224+, and after seeing this I’m considering to return it. Being able to host video and preview/share it like Google Drive was one of the reasons I bought it. Fortunately i’ve got Jellyfin running via SynoCommunity,.
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Damn it, one of the most important applications with Surveillance Station seems to be affected. For H.265 they proffer up the following: “Motion detection using Surveillance Station’s algorithms will no longer be supported. The settings will automatically switch to using the camera’s built-in algorithm if available, or be disabled.”
I’m so glad I only bought one extra Surveillance Station licenses a couple of years ago. Locking down all updates from here on and looking at an alternate NAS solution…might even look at Blue Iris or something. Damn Synology…was even looking for an upgrade (if they ever supported 2.5Gb)…but w/o Surveillance Station then there really isn’t a compelling reason to stay besides the inconvenience of transferring my files to a new NAS ecosystem.
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I use synology photos with our Apple ecosystem , I used to use Tailscale when I was on the go , uploading my iPhone during a trip was awesome. I guess I will be able to do that but everything will have a X or an error since apple use heic and hevc for many many years. Ugreen with Unraid or Tailscale is my next project.
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Been using Synology NAS systems for 15 years. Never liked Video Station, I used DLNA streaming up til I got on Jellyfin via Docker. OS level decoding will hurt more for most I think.
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I was considering a Synology but given the compatibility push to use their own storage drives and memory, I’ve reconsidered.
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I use video music and photo stations
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I recently got into Synology partly because of Synology Photos and Audio Station and their integration with iOS. Because of this, I have no confidence that they will continue supporting those apps. Because I’m a new user, I question investing my time in learning and using them. There is no announcement about their continued support of their other products, and it feels like, at times, Audio Station is getting the same level of love as Apple gives iTunes. So, I am looking into open-source alternatives for my audio and photo needs. Open-source projects available on multiple platforms are likely the only solutions to provide some level of confidence in their longevity. Hearing this news really bummed me out.
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Used video station a bit but Plex is better and more customizable. Synology also doesn’t let you use video station outside your home on a Samsung tv as it requires you to be on the same network and not quickconnect. Real issue is the effects it will have on Synology Photos.
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I was considering buying an 1821+ for our small business. However, in my test run on my personal 918+ I am experiencing regular problems with synology drive not syncing, and now this. I am going to take a look at other solutions now.
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They are dead to me, I was about to buy an 8-bay unit from them, not anymore and I’m kind of happy they did this move, that pushes me to invest in a custom solution I’ll build from scratch and won’t rely anymore on any of these corporations for my storage and streaming.
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Video station sucked anyways.
However, this is indicative of S’s “f u” attitude towards it’s non-Enterprise customers
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This is pathetic and please stop trying to fast talk us, like we are stupid.
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Hevc support is crucial for photos. Why do this synology?
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Not updating isn’t an option, there will be security vulnerabilities in the future, and users will have to take those. What about Qnap, what is their video application, and does this mean people will buy a Qnap rather than Synology.
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well done Synology, I believe the more 1st party apps they drop (I suspect Audio Station will be next), the more reasons you have for not paying the premium price that Synology asks for 🙂
I’ve started to build my own NAS / ordered a Jonsbo N4 to house it 🙂
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So if we assume Synology won’t be the home users choice in the future. Who should we consider switching too ?
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surely this isn’t true is it? because the licensing cost (per device) was only $0.20 USD per unit?! for that, I really wouldn’t mind to foot the bill so long as I am given the choice to
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*Why not just replacing Synology by another NAS Manufacturer which supports basic features (like Video station) used a 99% of all homes?* Synology grew up with home customers and Synology now despises them. *The probability is very high that Synology will make similar decisions in the future and cut off home-use customers* so that they will have to look for workarounds again.
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UGREEN hardware with unraid / truenas have already made me think about my next NAS. The early talk around the 45 drives 4 / 8 bay NASs are also looking very interesting, together with whatever UniFi put out there.
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Well I bought sinology just because of the all the codec support…
I am rely angry as right now I am playing h.265 videos from my photos using trans coding to lower bitrat all the time when I am out in the world
maaan this is really making me hate synology as i relay care about it.
Whate are my options if I need transcoding of videos and images in my pphoto app.
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I’ve not long had a single bay DS124, DS Video app only seemed to work over local network, as soon as I was away most files won’t play, I assume because my NAS doesn’t transcode. I’m now looking at other brands, how long until UGreen release in U.K.? And are they good for transcoding?
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I’ve been a video station user since day one (I have a DS101j – working btw). This is a blow and a blow for users who want something that works without the additional tinkering.
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There is only one explanation. Synology is run by seagulls!
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I guess their new releases must be quite few, no need to deploy anything for none buying prosumers, and just stick to Enterprise users. Looks like they have nailed that coffin very well. I guess the next NAS will not be a Synology
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Synology is misunderstanding it’s stats. People aren’t using their video station or their Nas for video playback because the hardware and software for HDR 4k 5.1 is subpar compared to free ones.
I run Kodi on tv app with Nas instead.
Synology software in 2024 is not worth what they think it’s worth and their hardware is always outdated.
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So, am I interpreting this correct in saying that the synology update will have no impact on “Plex”? Or, is it possible that the update may have a downline impact to third party video presentation applications.
It also seems that there will need to be “Plex” intervention after the Synology update. Also, if that’s the case, what if there is an impact if one has the current “Plex” server update.
I’ll take it that with the version prior, if updated to the current Synology update can be rolled back, correct?
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End of life, gentlemen
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Years ago I decided to jump ship from Plex to VideoStation. I use it on my Sony TV with MX Player as external player and mx_aio.1.49.0.zip as decoder plug-in. Works like an absolute charm. For DTS decoding I use Darknebular’s wrapper. Its fantastic! Why such a sudden unpleasant surprise? I can keep using MX player on TV but will miss the nice interface. Fortunately I also have a Dune HD Pro 4k II. Sorry, I have to mourn now…????
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It also affects Synology Surveillance Station, if you record in h265 you can no longer use the Synology motion detection, motion has to be done by the camera.
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I don’t think this impacts me… I don’t use the video station app. I access my vids via DLNA on smart devices.
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I picked a DS720+ some years ago and accepted paying a premium price for the Synology software ecosystem (especially Synology photos) and accepted for lower end hardware. With the removal of transcoding at the nas level “for better efficiency” (I didn’t notice any issue), I feel being abandoned by Synology…what next to be removed in the comiong updates? If is is to simply have a file server there are more cost effective solution
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Synology should be sued. I think many people chose Synology to use this video function. They also specifically advertised it and now they are not keeping their promise. That is not acceptable, not in Europe!
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You can say goodbye to HW transcoding in the future.
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This doesn’t affect anything I do, but I understand the disappointment.
As far as “why”? I’m going to guess home users are 80% of the service tickets for only 20% of the revenue. Firing your most needy and unprofitable customers may be what this is all about. Just speculation.
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DIY NAS it’s much better choice!!
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99% of my media streaming is done through Netflix, Hulu, Disney+, etc. In the very rare occasion that my internet goes out, I end up switching to Video Station to watch movies. I switched to Video Station from Plex because Plex required me to log in to get access to my server. If the internet went out, I was unable to log in to my own server even though it was on my local network. I’m done with Plex, on to Emby I guess.
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I used to be a Synology die hard.
The synology way was to give you a box where you could give up 3rd party tooling. Now it seems by design that they want to reverse that. Ho hum
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I was just about to upgrade my 920. But glad I saw this video. I was going to buy another synology because I didn’t want to have to overhaul my directories, but if I’m going to have to do it anyways maybe I should buy a different system.
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I am very disappointed as it is another example of Synology dumping the home user. I mainly use my 3 Synology Nas’s for multi media. I need transcoding but am being abandoned here as well. I want to choose which brand of discs I buy. After 12 years on the platform I am looking at alternatives.
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honestly i almost never used the video station, instead i think that the audio station is their best app! works great even on mobile, it supports download, flac play (even with high bit), streaming in mp3 or wav! i think that outside there are no solutions “free” to use like that.
maybe on plex s ecosystem with plex music but i am not totally convinced about that company
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I stopped using Sinology Video Station/Media server two years ago since I switched to AppleTV as a player. It does have application that can play over samba sharing, so no need of any streaming apps on the server side. I guess Android boxes probably also have…. So now my old ds412+ can do samba sharing only and lives happy live 🙂
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Fortunately this doesn’t affect me. I never did use Video Station or Photo Station. Like you said, there are much better alternatives out there. Jellyfin is better than Photo Station and PhotoPrism is better than Photo Station.
Either way, I won’t be buying a Synology NAS in the future. It’s better to just build your own and use something like TruNAS or unRAID. ????
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Can it be because intel media sdk is deprecated?
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For photos the alternative is mylio
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AV1. In my comments I consistently state that AV1 is the future and any NAS that doesn’t support hardware AV1 decoding is a complete waste of time and money from a multimedia perspective. AV1 doesn’t require licence costs unlike hevc / h265. I am reencoding all of my videos to AV1 for my DIY NAS. Intel’s n100 CPU provides all the hardware AV1 decoding I need.
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What about infuse as an alternative ?
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It’s not the first time synology end of life essential fonctionality for their Nas. (Dongle DVB-T driver…..). On workaround Synology say, use third party software.
But, in this case, if you use third party software for all, it’s cheaper yo use DYI Nas with open source software.
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I have 2 working Synology NAS which I have loved. However Synology has just been throwing table scraps to us for hardware and now they’re cutting software functionality as well. Sadly, my next NAS will not be a Synology.
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Good news for ugreen and terra master ????
Good Lord Synology got another chop off after Synology brand HDD
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-iPhone uses HEVC format for their stills and live photo thumbnails! Not good because this will likely affect users collections’ of iPhone content on Syno Photos app.
-I used VS just to preview whatever kind of videos, from DSM, otherwise I play on my systems default video app via mapped drive.
In conclusion then, I’m going to postpone my update to 7.2.2 and keep an eye out for other users experiences. I don’t understand why Synology is doing this, and don’t think it’s good for their current users and future market.
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I am a video station user and I am pretty pissed about this…. Now I do have to say that I can mount my movies through a share and watch them that way but I just hate that they pulled this move.
I don’t wanna use plex or another program to be honest but I might need to now what makes me quite unhappy.
I have been a Synology user because of their excellent software….. well guess that is coming to an end. I really hope they will make a new app but I am worried it will be too late if they don’t release it today what is obviously not gonna happen.
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Phew….. I was using VideoStation for since getting my DS218+… and on my DS920+…. But about 2 months ago, decided to go over to Plex. Feels like I got lucky…. Shame about this, and it it worrying the idea behind this. Hopefully they say a bit more what the plan is.
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I use photo and video and would use audio. Synology is essentially saying to us, don’t trust us to support you. I would worry even if I was enterprise. Enterprise users are also home users.
Can I consider buying the continual sold out cameras in the US? Who knows how long they will support anything.
Synology is number one in the OS for security. They also made a name for themselves by creating an ecosystem that supports anyone wishing to not use various cloud services for each use case.
Why are they destroying their bread and butter user base? Companies need to understand the business user is also a consumer. They are not two different animals.
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I HATE PLEX HATE IT…. If they decide to dump audio station I may very well dump Synology. My family uses audio station so I do not have to subscribe to streaming services.
I OWN my music! I do not rent it!
And I use Video Station at least I do not use the photo or the surveillance stuff
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Just bought a 423+ last month, choose this model for hw transcoding support. Do run jellyfin in docker though
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Will you take a look at the AOOSTAR WTR Pro? On paper seems the device I’ve always wanted, 4 HDD bays, N100, M.2 slot for the OS, no proprietary OS so it’s possible to run Proxmox etc on it and even 2.5Gb port.
Looks like a fantastic choice to me, especially for the price.
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ditched sinology a long time ago, so unreliable in every part, having to pay to use a camera on YOUR device is a joke also, green will destroy them in a few years, and when ubiquity come with theirs they’ll be a forgotten NAS
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If Synology carry on sending these clear signals of intent that they are pulling back from the prosumer market I doubt very much that my next NAS will be a DS whatever! Shame after 10+ years and three NASs from them!
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I just fully configured my Video Station on my DS1522+ last week, and they’re already planning to discontinue it???
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Sad to hear that. Have still ds214play and using video station. It was best in conjunction with their dyndns giving ability to watch movies on the go. With photos, video station it was a great ecosystem.
Was already checking for a replacement to a newer synology. Now with an inferior ecosystem without first-party support and needing to tinker with third-party apps synology seems like a expensive paperweight. If going diy/tinkering way then best to go freenas/jellyfin way all-in, will be superior and cheaper in the end.
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Synology is telling us that they only want to build NAS products for file storage and nothing more with moves like this. Since it’s what (currently) separates them from the competition this feels like a real cutting of their nose to spite their face type situation.
Add to this the fact that they recently b0rk Photos as an automatic phone back-up solution and I’m quickly running out of reasons to stick w/Synology. There were very few reasons I chose Synology to begin with but, if they’re regressing in terms of software & built-in features… I have fewer and fewer reasons to not just go with another offering that has better hardware at a lower price even though the software is basic.
If all I’m doing is storing files with my NAS then suddenly all of these “advantages” the Synology has over the competition no longer exists.
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Video Station user here. Terrible decision Synology has made
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Thanks for the video. I’m a long term Video station user. It’s never been stellar, however its worked well for me for years. I continue to regularly stream from VS to both Samsung TVs app as well as the firestick applications from a DS214 Play. I have no clue if Ill go Emby or Plex yet. However if Synology does decide to put out a replacement, id likely be hard pressed to do another what is surely going to be lengthy transition back.
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Synology is still the best nas by far!
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Remind me again, the reason to buy Synology over other brands is the software,……right?!?
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Dude, video station is not the worst. The worst part of this is Synology photos also going to crippled with the codes that iPhones use… this is such a weird, all around downgrade.
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title of the video should just be EOL of Synology …
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Good timing i’m between Synology and Terramaster, this made it easy
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The living room tv has an old Chromecast and we use Video Station (and the DS Video app) only for that. Although the youngest (20 now) likes the “pretty interface with large pictures and posters” (browser on laptop). Because the Synology UI/database is so slow to navigate (DS413j), on most machines we just use Windows Explorer: double clicking folders and the (top right) search field. Also for moving files around and adding/editing subtitle files.
I tried the Kodi app (installed on a newer Chromecast) but could not edit the database like I wanted (the automatic indexing made waaaay too many errors). It seems logical to me that a media database is stored once on the NAS and accessed by the client devices – not stored (and maintained!) on each and every client device. Or am I doing it wrong?
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No way I will be buying a new Synology,stick to my HP microserver.I use video station app with my Samson TV and find it good
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they are slowly pushing the home consumer out of their business plan. ……my opinion at least. if their OS wasn’t so FREEKIGN AWESOME, i wouldn’t give two shiznits.
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Let’s be honest here. Do an even slightly considerable number of owners even use this? I’m all for knocking on Synology for all of their anti-consumer behavior for the last several years, but this doesn’t seem like. Anyone other than complete noobs, will instantly lose VS, and go to 3rd party apps. And rightfully so.
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I am mostly worried about Photo Station (Incl. it’s ability to play iPhone videos properly), as I am using it as my main photo/video sharing app. EDIT: And thumbnail generation.
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Jellyfin
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I guess we should keep an eye on QNAP to see if they EOL their Video Station.
I’m one of the outliers here; I don’t use VS and seldom use Plex even though I have a lifetime subscription. I consider my collection to be very well organized so I just use the DLNA server to send video to my TV and and am quite satisfied with that. It’s about as simple as it gets.
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Dump Synology! They are not our friends. Crap hardware, irrelevant “improvements”, overpriced “supported” hard drives. Get out while you can.
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Interesting stuff, I wonder if Surveillance Station or the Photo management one is for the chop next?
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I’ve been on the fence about which NAS to get, Synology or UGreen, I also want to see the UniFi NAS before I make a decision. I was hoping Synology were going to do a massive revamp of VideoStation into (as you mentioned) a single Multimedia App with AudioStation, etc. People say with Synology your paying mostly for the software, well if they carry on down this road of pushing these things to third parties then that doesn’t hold up as much and you start to ask why the NASs only come with 1GBE for the most part, integrated graphics becoming more rare, etc. I was like 90% sure I was going to get a Synology… now I’m more like 60%, that could go even lower once I see what Ubiquity come out with (if anything). This is a step backwards in my view from Synology.
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Plex uses their own codecs in their folder, will that work ?
We use video station here, lots of recorded classes in there that I usually access through my Samsung TV..
I’m thinking in perhaps moving those files to Plex folder and see how it goes.
There is already a Plex for DSM 7.2.2 available.
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I use Emby
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Synology is literally ONLY relevant due to their software. They have been destroyed on hardware… who over at Synology is like “lets remove features from the only thing that gives us the leg up in the market” do they just want to kill of home users? If they want to be Dell they should just tell people.
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great thing about VideoStation was QuickConnect support, but nowadays (zero-config) VPNs are common,
that said, frankly DS File is more pleasant experience than DS Video, should deserve some refresh, but it works,
interesting thing about HEVC end is a potential future for use of AV1 codec (which is superior, and free?) – I wonder which Synology NASes and client devices can handle that yet?
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I am a QNAP user for very long time (almost 10 years). I have been years wanted to join the synology team, specially to try their acclaimed software. This year i decided to buy one Synology NAS, so i have been waiting so far for the Synology’s new releases (now on September). Now I am wondering how the EOL of Video Station will be impact with the new releases models. Maybe I will end up buying a Ugreen NAS :-/
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It’s primarily a problem for the weaker j series devices. On our DS220j only Video Station is the only usable media server app, Jellyfin can’t even be installed properly and Plex is also becoming worse with their business model and shift away from local media playback. So glad I switched to Infuse on Apple TV, the NAS just needs to provide the files and do nothing else…
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Got Synology a month ago among other things thanks to your videos. Complete software package was not the only but was one of the deciding factors for me. Finding out yesterday on Reddit that they are ending VideoStation and “crippling” SynologyPhotos was a low blow. But after a while I read their “switch to something else” help page, realized even my jNAS has Docker, installed Jellyfin and didn’t even had to apply for my own API keys and stuff like with VideoStation… so… yeah. Though with their pricing it’s still a crooked move, as a buyer expects them not to remove existing features.
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What is the next service they shut down?
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Well, this is a bummer. I have all of my videos in video station. I like the clean interface. I have Plex but moved away from it for the clean interface on video station. Boo Synology!
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I tried Video Station several years ago… ended up sticking getting a Plex Lifetime pass server years ago (back when it was around 75 US).
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what is video station ? 😮 never use`t it … not even once … and i got like 5 Synology nas boxes !
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Soo disappointing. I use both Plex and Disk Station. I like that DS doesn’t have all the ads and added “stuff”. Sometimes I just want to watch my files… I probably use DS more than Plex even though I have a lifetime plan. I can only hope that they eventually roll out with a better option and don’t get rid of it all together.
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What??? What the h***
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I have DS918+ and I guess I’m glad this won’t be pushed to mine.
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tbh, who uses video station?
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They probably wanted to have this version out before releasing the first 25-model (which probably will require 7.2.2 and up), so in that way it makes sense. It could also mean that the road is now paved to release either the 1625+ or 1825+ shortly.
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Moved to plex so won’t be affected
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They’re just shifting all the resources to Enterprise departments and support. I see less and less reason for home user to stick with Synology.
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Doesn’t this close out the ability to have thumbnail views in ds file then? It relied on videos being within a video station library.
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Synology is getting worse and worse. Luckily I switched to Ugreen 😀
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Just dont understand their direction they are trying to go. They still havent changed my mind on wanting to stay on DSM 6.
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