Synology DSM 7.3 NAS – HDD/SSD Compatibility in the PLUS, RS, XS, XS+, SA and More

Last updated on 08 Oct 2025 📧 Subscribe
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1 The Synology Hard Drive and SSD Support Change in DSM 7.3 Explained – What You Can/Cannot Do
1.1 Why Synology Has Changed Hard Drive and SSD Support in DSM 7.3?
1.2 What Happens When a User Installs a Hard Drive That Is Not on the Compatibility List but Is Not on the Incompatibility List Either?
1.3 How Is Hard Drive Compatibility in DSM 7.3 on the Rackstation/RS and NVR/DVA Surveillance NAS Systems?
1.4 How Is Hard Drive Compatibility in DSM 7.3 on the FS, HD, SA, UC, XS+, XS, and DP Series?
1.5 What are the benefits of Buying Synology-branded Hard Drives and SSDs?
1.6 DSM 7.3 and Hard Drive / SSD Support Conclusion
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The Synology Hard Drive and SSD Support Change in DSM 7.3 Explained – What You Can/Cannot Do

With the release of DSM 7.3, Synology has formally introduced its latest and most detailed round of storage compatibility policies to date, outlining exactly which hard drives and solid-state drives are supported across its growing NAS product ecosystem. These updates arrive after several years of gradual tightening in Synology’s hardware validation process, which began in 2021 with the introduction of the HAT5300 and HAT3300 drives and became fully enforced in the 2024–2025 generation of devices. Under DSM 7.2, many of these newer systems—in particular the Plus series—were restricted to using Synology-branded drives only, effectively preventing users from creating storage pools with unverified third-party disks. This limitation led to considerable backlash from the community and power users who had relied on flexible drive choices for mixed or repurposed storage builds.

DSM 7.3 introduces a new structure to this policy, known internally as the HCL 5.0 framework, which partially relaxes those restrictions for 2025 model-year DiskStation Plus and J series NAS systems. It reinstates the ability to use non-listed hard drives and SATA SSDs for pool creation, while maintaining a degree of verification for higher-end systems such as the XS, SA, FS, and HD series. The update is significant because it rebalances Synology’s approach to drive validation, aligning reliability goals with user flexibility. In addition, DSM 7.3’s drive-handling system now displays clearer notifications within Storage Manager, differentiating between listed, unlisted, and incompatible drives, helping users understand the operational impact of their hardware choices before deploying them into active volumes or caches.

For professionals managing larger deployments, DSM 7.3 also provides expanded transparency on what Synology considers “verified reliability,” listing the precise categories of tests that certified drives undergo—thermal stress, power cycle endurance, and abnormal shutdown simulation—before being added to the official compatibility list. These details are especially relevant for IT administrators planning storage upgrades or migrations, as the new compatibility tables make it clear which drive types can be used in different Synology product families. This article breaks down the logic behind these changes, explains how Synology’s updated system reacts to various drive types, and clarifies which NAS lines now support third-party drives under DSM 7.3.

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Why Synology Has Changed Hard Drive and SSD Support in DSM 7.3?

When the Synology 2025 PLUS series launched in spring 2025, Synology’s decision to restrict many newer NAS models to officially approved Synology-branded drives marked a major turning point in the company’s storage policy, triggering widespread criticism across its user base. Systems like the DS923+ and DS1522+ suddenly required drives from Synology’s HAT or SAT ranges for creating new storage pools, leaving long-time users frustrated that they could no longer use trusted third-party disks from vendors such as Seagate or Western Digital. Synology’s explanation at the time centered on reliability: they claimed a growing number of support incidents were linked to unverified drives with unstable firmware, inconsistent temperature readings, or poor power recovery behavior. The aim was to unify performance standards across the portfolio and ensure that every supported configuration met enterprise-grade validation tests already used in their FS and SA lines. However, as the backlash grew throughout 2024 and early 2025, it became clear that many customers—especially small businesses and home users—felt alienated by this rigid policy. Some migrated to alternative NAS ecosystems, while others publicly voiced concerns about the long-term openness of Synology’s platform. In response, Synology developed a new compatibility framework known as HCL 5.0, introduced in DSM 7.3, to strike a balance between reliability and flexibility. This new approach reinstates the ability to use unlisted hard drives and 2.5-inch SATA SSDs for storage pool creation on 2025 DiskStation Plus, Value, and J series models, provided the drives are not explicitly marked as incompatible. Meanwhile, enterprise systems such as the FS, SA, XS, and HD ranges continue to enforce strict compatibility for mission-critical stability. Synology described this as a pragmatic evolution of its policy, aligning with customer expectations while continuing to collaborate with major drive manufacturers to validate additional models under its new testing program. The result is a hybrid policy that protects Synology’s enterprise reliability standards but restores much of the flexibility and user confidence that defined the brand’s earlier systems.

What Happens When a User Installs a Hard Drive That Is Not on the Compatibility List but Is Not on the Incompatibility List Either?

Under DSM 7.3, Synology has overhauled how its NAS systems handle drives that are not officially listed in the compatibility database but are also not explicitly marked as incompatible. This new policy, part of the HCL 5.0 framework, restores the flexibility that was largely lost with DSM 7.2. For users of 2025 DiskStation Plus models, including systems such as the DS1525+, DS925+, and DS725+, these drives are now treated as fully functional and supported for installation, storage pool creation, and volume management. When a non-listed HDD or SATA SSD is installed in these units, DSM 7.3 accepts it without generating warnings, restrictions, or “unverified” messages. The drive behaves identically to a fully approved model, and users can create new RAID arrays, expand existing volumes, and use all standard DSM features such as snapshots, encryption, and Hyper Backup. This marks a significant shift from DSM 7.2, which blocked pool creation entirely if the installed drive was not verified by Synology.

The only distinction that remains is on the support side rather than the user interface. While DSM 7.3 operates normally with these drives, Synology’s technical support team may limit assistance for issues proven to be caused by non-listed hardware. This distinction allows experienced users to use mixed or legacy drives at their discretion while maintaining a clear boundary of responsibility. From a practical standpoint, performance, drive telemetry, and reliability monitoring remain fully available, including S.M.A.R.T. analysis, temperature reporting, and bad sector scanning. Storage pools built with these drives are indistinguishable from those using Synology-validated models, which means users can freely upgrade or migrate without worrying about feature loss.

The only exceptions to this open policy involve M.2 NVMe drives and systems outside the Plus, Value, or J series. NVMe SSDs used for caching or storage pools still require official validation because they endure heavier sustained write loads and generate more heat under continuous NAS workloads. As a result, only listed M.2 models can be used for new cache or pool creation, though previously configured drives can still be migrated. Meanwhile, enterprise-oriented NAS lines such as the RS, FS, SA, and XS series continue to operate under stricter compatibility rules, where only officially listed drives can be used for new storage pool creation. In these systems, non-listed drives can sometimes be recognized for migration, but cannot participate in new arrays or cache volumes.

For most users, this means that DSM 7.3 on the 2025 Plus series finally restores the traditional Synology experience: the ability to use virtually any NAS-grade hard drive or 2.5-inch SSD without restriction. It also removes the previous generation’s unnecessary barriers that alienated long-term customers. Synology has positioned this change as a response to community feedback, reaffirming that flexibility can coexist with reliability. The HCL 5.0 framework is now the baseline for all new consumer and prosumer systems, signaling Synology’s partial return to an open and more user-friendly storage policy.

Drive Type Listed on Compatibility List Not Listed (Not on Incompatibility List) On Incompatibility List
HDD Fully supported for installation, storage pool creation, migration, and caching Fully supported for installation and storage pool creation; no warnings or limits Blocked from installation and storage pool creation
2.5″ SATA SSD Fully supported for installation, caching, and migration Fully supported for installation, caching, and migration; no warnings or limits Blocked from installation and storage pool creation
M.2 NVMe SSD Fully supported for cache and storage pool creation (on select models) Not supported for new cache or pool creation; supported only if migrated from an existing system Fully blocked from all operations
Warranty Coverage Full Synology NAS warranty applies Full NAS warranty applies, but Synology may not provide drive-specific technical support NAS warranty applies; installation blocked

How Is Hard Drive Compatibility in DSM 7.3 on the Rackstation/RS and NVR/DVA Surveillance NAS Systems?

While the original restrictions are expected (though not wholy welcome) for enterprise-grade units, DSM 7.3 also applies similar limitations to rackmount Plus (RS+) and DVA/NVR models, which has generated frustration among users expecting parity with desktop Plus series devices. Systems such as the RS2423RP+, RS422+, and DVA1622 remain governed by a more conservative policy, where only drives on the compatibility list can be used for new pool creation, and unlisted HDDs are accepted only for migration. In contrast to the new, flexible policy introduced for 2025 DiskStation Plus models, these rackmount and surveillance systems do not yet benefit from the same relaxed rules. This distinction is particularly disappointing given that many surveillance-optimized HDDs—such as Seagate’s SkyHawk or IronWolf ranges—have not yet been verified by Synology for DVA or NVR units, leaving buyers with fewer officially supported choices despite these drives being purpose-built for similar workloads.

The DVA and NVR product lines further complicate matters because their operating environments rely heavily on consistent write performance and power management behavior. Synology’s internal reasoning is that drive validation for continuous surveillance recording requires more predictable I/O latency and lower error recovery times than typical NAS workloads. However, the practical impact is a reduced range of compatible disks, even when many third-party NAS or CCTV-specific drives are known to perform reliably under similar conditions. Until Synology expands its verification program to include these models, administrators deploying rackmount Plus or DVA systems must continue to rely exclusively on officially listed drives or accept limited migration-only functionality.

NAS Series Drives on Compatibility List Drives Not Listed Drives on Incompatibility List
RS Plus (e.g., RS2423+, RS422+) Supported for new installation, storage pool creation, and migration Supported only for migration; cannot create new storage pools or caches Fully blocked from all operations
DVA/NVR Series (e.g., DVA1622, DVA3221, NVR1218) Supported for installation and migration Supported only for migration; cannot create new storage pools Fully blocked from all operations
Supported Drive Types HDD and 2.5″ SATA SSD HDD and 2.5″ SATA SSD (migration only) All drive types blocked
Drive Example Notes Synology HAT5300/HAT3300 verified; select enterprise drives Seagate IronWolf, SkyHawk, WD Purple not yet verified for use Drives failing thermal or firmware tests
Use Case Rackmount and surveillance workloads requiring consistent write throughput Data migration or backup restoration Unsupported entirely

These restrictions highlight an ongoing inconsistency in Synology’s product ecosystem. DSM 7.3 offers broad flexibility and open drive use on desktop Plus series systems but maintains enterprise-grade rigidity across rackmount Plus and surveillance-focused models. For now, this gap means that users deploying DSM 7.3 on RS or DVA systems cannot benefit from the same simplified, user-friendly drive policy available to standard DiskStation Plus NAS units.

How Is Hard Drive Compatibility in DSM 7.3 on the FS, HD, SA, UC, XS+, XS, and DP Series?

In DSM 7.3, Synology continues to apply the most stringent validation rules across its enterprise and datacenter-class NAS platforms, which include the FS, HD, SA, UC, XS+, XS, RS, and DP series. These systems are built for environments where sustained uptime, predictable throughput, and long-term data integrity are non-negotiable. As a result, they rely entirely on Synology’s Enterprise Compatibility Framework, which only permits the use of drives that have been formally validated and listed on the official compatibility database. These listed drives undergo intensive reliability testing, including extended read/write stress cycles, multi-node redundancy simulations, and controlled recovery from power or network failures. DSM 7.3 enforces this framework to guarantee consistent behavior across RAID arrays and to ensure that firmware-level optimizations, such as error recovery timing and caching algorithms, work as designed with Synology’s proprietary storage stack.

For users of these enterprise models, drives fall into three possible states: listed, not listed, and incompatible. Listed drives are fully supported for installation, storage pool creation, caching, and migration. Drives that are not listed may still appear in Storage Manager but are limited to migration-only use, meaning they can be mounted if they come from an existing Synology system but cannot be initialized for new volumes or RAID groups. This allows data recovery or transition from legacy setups without granting full functionality. Meanwhile, drives on the incompatibility list are blocked entirely and cannot be used in any capacity. These restrictions are designed to prevent firmware mismatches or mechanical inconsistencies that could undermine array stability. In practice, this means that enterprise and rackmount models remain tied to the official drive ecosystem, often limited to Synology’s own HAT or HAS series drives or verified OEM equivalents.

In these product classes, DSM 7.3 also maintains a strict policy for cache and SSD usage. M.2 NVMe drives can only be used for caching or storage pools if they appear on the official compatibility list. Unlisted M.2 drives are detected by the system but cannot be assigned to any cache operation, even for testing purposes. Similarly, 2.5-inch SATA or SAS SSDs that are not verified cannot participate in new array creation, even though they may mount for migration. This conservative approach reflects Synology’s focus on maintaining data integrity over flexibility in its upper-tier systems, where downtime or data corruption can carry substantial business costs. DSM communicates these restrictions clearly during setup: any attempt to use an unsupported drive for new pool creation will trigger a warning explaining that the operation cannot proceed due to compatibility enforcement.

NAS Series Drives on Compatibility List Drives Not Listed Drives on Incompatibility List
FS, HD, SA, UC, XS+, XS, DP Fully supported for new installation, storage pool creation, cache creation, and migration Supported only for migration from existing Synology systems; cannot create new pools or caches Fully blocked from installation, pool creation, or migration
Supported Drive Types HDD, 2.5″ SATA/SAS SSD, M.2 NVMe SSD (depending on model) HDD and 2.5″ SATA SSD (migration only) All drive types blocked
Cache Creation Allowed only with listed drives Blocked Blocked
Use Case Enterprise-class virtualization, clustering, and 24/7 workloads Transitional migration only Unsupported entirely

What are the benefits of Buying Synology-branded Hard Drives and SSDs?

In parallel with the policy adjustments introduced in DSM 7.3, Synology has also begun expanding a series of benefits and incentives aimed at customers who purchase Synology NAS systems together with Synology-branded storage media. These initiatives are part of the company’s ongoing effort to strengthen its vertically integrated ecosystem, ensuring optimal performance and reliability when all components come from the same source. In selected markets, buyers who purchase Synology HAT, HAS, or SAT series drives on the same invoice as their NAS hardware now receive extended warranty coverage of up to five years, administered directly through authorized distributors and resellers. In addition, Synology has introduced an Express Replacement program, allowing for immediate drive swaps during the warranty period without waiting for the defective unit to be shipped and inspected, effectively mirroring the convenience of a premium RMA service. These benefits are available at no extra cost when drives are purchased through approved channels. The initiative is designed to make Synology’s validated ecosystem more appealing to businesses seeking predictable lifecycle management and faster recovery in the event of hardware failure, while also providing an incentive for users to standardize on Synology-branded components rather than mixing third-party storage.

Head over to Blackvoid HERE to read Luka’s great write-up on DSM 7.3 below:

DSM 7.3 and Hard Drive / SSD Support Conclusion

DSM 7.3 might well represent the most comprehensive and transparent storage compatibility framework Synology has released to date (after years of obviscation and unclear messaging), but it also reinforces a clear divide between its consumer and enterprise platforms. The introduction of the HCL 5.0 policy marks a pragmatic shift from the heavily restricted DSM 7.1/7.2 model, restoring the flexibility that long-time users had relied on for more than a decade. On the 2025 DiskStation Plus series, users can once again install and operate any third-party NAS-grade HDD or SATA SSD without limitation, bringing back the open and adaptable system design that helped define Synology’s reputation. This balance between openness and validation shows the company’s recognition of user feedback and its effort to rebuild trust after widespread criticism of its earlier drive-locking policy. By maintaining full functionality for unlisted drives while still reserving strict validation for high-end hardware, DSM 7.3 offers a compromise that keeps consumer-grade systems practical and professional-grade systems predictable. Not ideal, but better than what was already in place.

However, DSM 7.3 also underlines the growing separation between Synology’s desktop Plus models and its rackmount Plus, DVA, and enterprise systems. While home and small-business users benefit from restored flexibility, administrators working with rackmount or surveillance solutions remain tied to tightly controlled drive lists. The continued exclusion of common NAS and NVR-grade drives—such as Seagate IronWolf and SkyHawk or WD Purple series—from the verified list limits adoption and drives up deployment costs, particularly for surveillance users who require high-capacity, continuous-write storage. Until Synology expands its validation program or aligns its rackmount Plus systems with the same drive-handling rules as its desktop equivalents, this divide will remain a sticking point. DSM 7.3 is therefore both a meaningful correction and a reminder that Synology’s storage policy continues to evolve in response to user pressure. It moves the platform back toward flexibility without abandoning its enterprise reliability philosophy, but the differences between product tiers are now more visible than ever.

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      1,385 thoughts on “Synology DSM 7.3 NAS – HDD/SSD Compatibility in the PLUS, RS, XS, XS+, SA and More”

      5. They can do whatever they want. They have shown their color and i would not give them a chance again. The only did a U-Turn because everybody else made their Nas better and their sales were hitting rock bottom. Pathetic
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      7. Pwn2Own has bit them in the ass multiple zeros days used in hacking competition, to break into synology NAS units, they deserved it. Tick Tock Synology 90 days for disclosure……..
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      8. Complete newbie to this world, be gentle. Is Synology still okay for a small family for a bit of Jellyfin/Plex streaming? Like on a DS225+ with maybe a 4TB Synology drive, I’d get a WD red but I’d rather be cautious incase they make any more changes. Or should I try a Ugreen 4300? I’d also be 100% reliant on the android app. Thanks
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      9. I’m on my way to upgrade my DS418 (with WD and seagate drives) to a 15xx or 16xx. As exemple, the 1522+ and 1525+ are almost at the same price. The 25+ is new, 2.5Gb and better cpu. The 22+ is older in global hardware, probably supported for a 3 years shorter time as for the DMS updates.
        Due to the HD limitations, I still don’t know which one I should buy. But I will probably order the 22+ instead of the 25+. No idea the impact of a weaker CPU for my use (internal fileshare, backups, running 2 VM and a web server), but I feel the risk to be fucked up by Synology during a DSM upgrade is too high. If Synology keeps his “synology HD only” strategy in the next years, this will, with regrets, but clearly, be my last NAS from them.
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      15. bonjour, je regarde toujours avec passion vos videos, mais je suis francais, maintenant il existe des voix créées par IA afin de doubler en francais vos videos, pouvez vous utiliser cette voix IA pour entendre ce que vous dites en francais, merci
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      17. Hi; I woud really welcome; when u publish your ZimaOS Vid for all;
        cause i am a switcher (from Casa to Zima) and i am really p*ssed off now; that i should pay for a OS; which is half finsished (look at ugreen, what they made out of their OS), and we, the best users/tester of the last months get now a slap into our face

        Even with the argu: Other os costs 100ts of dollar… hey, proxmox is free, truenas is free, and unraid has a good history, an when it s worth, u will pay
        And now we should pay for a (solid) bottom; the minimum i await from as NAS OS???
        It will be cheaper to run a open window network, cause Zima can’t more at moment….
        Or 3 Users… hey, my family has 5 ppl. and the publish all their vids/photos on this server

        And,,, earlier i was always asked, if i wanna do the updte… With the update from 1.4.4 it did automaticly, no roll back poss

        You youtubers have the better voice than me, just small user
        And when i wrote Zima on their FB Site, the would have the talk in “Privat mode”
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      23. DS916+をSeagate HDDで使っていますが、今後のリプレイスを考慮して、HDD1台ずつSynology HDDに交換していこうかと思っていました。今回の発表は大変ありがたいですが、一度失った信頼は大きいと思います。
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      24. I agree with the Ugreen comment. I was one of those people planning to upgrade my synology but held back because of the concern about the hard drives. I am now left with uncertainty and so will be switching because of lack of confidence.
        This YouTube update is all what was happening to me and thank you for its content, and I am relieved it was not just me.
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      27. I played synology’s see saw game. First it was recommended third party drives then using only synology drives which were more expensive. It’s good news that synology has reversed its policy of only using synology drives in their NAS systems.
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      28. They still are not going to report bad sectors – they used to do this … I contacted them asking about this and they stated that “bad sectors are not an indication that a drive is failing”.. Just a few things: 1. The drives I purchase have a 0 bad sector warranty 3. It can mean it is failing 2. Let us decide this for ourselves!
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      29. A single 30TB harddrive with backup is going to replace my Synology DS1815+ from 2016. Used for just storage at home over the last 2 years, accessed once per week or so, no successor Synology is needed, and Synology has broken its most important values: continuity and stability. Management is unstable now and continuation of products that do what you need is unsure.
        Many customers will move to other NAS solutions, others like me re-evaluate requirements and simplify. The old Synology can be second backup as long as it still works. Second-hand value is next to nothing anyway.
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      30. Well, to late Synology, I’m enjoying my Ugreen DXP2800, bought in June 2025, after your stupid move towards blocking third party disks and wanting more and more money from your customers, that I was since 10+ years.
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      31. Hello, how are you?
        I am from Brazil and have been following your channel’s videos here on YouTube for quite some time.
        Thanks to your channel, I have learned and continue to learn a great deal about Synology NAS, so much so that I ended up purchasing a DS423+ NAS.
        Allow me to make a suggestion: if possible, could you insert audio tracks in other languages, such as Brazilian Portuguese, for example, to share your great knowledge with people from other countries, like myself?
        Note: I made the same suggestion to SpaceRex, and it was accepted. I can now listen to him in my own language.
        Finally, thank you for your videos and the excellent content you create!
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      32. I was using a Synology device, but it broke down two months ago.
        So I tried Ugreen, but it was too loud for me. Now I’ve settled on QNAP and I’m happy with it.
        I loved Synology, but I would never go back to Synology again. I can no longer trust such a company.
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      34. The comments here are laughable. Yall are a vocal minority of whiners that will just be ignored. The masses never even noticed the HDD drama with Synology.
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      35. Companies that come to those decision should be avoided. Let’s also remember they stopped supporting plex transcoding too. This is very anti user. I was all set to buy one with drives already purchased.

        Now I’m avoiding them like the plague
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      37. I’ve been tempted to pull my drives out and put them all in a computer. I only occasionally back up so it would make it easier to not use it. I regret wasting $3k plus on a synology NAS
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      38. I used to recommend Synology to anyone who asked about NAS hardware. Even to the upper management of companies that I worked for. Not any more. Even with this latest turaround I will never recommend Synology ever again. Who is to say that they will not try this sort of thing again in the future. Huge loss in, what was a previously excellent, reputation.
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      41. The relationship between a company and the consumer is about trust. They broke trust! I’m not completely sure how this is gonna affect them years down the road, but it has affected them and it’s going to continue to affect them. They need to apologize publicly, not just by a statement of reversal of policy.
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      44. It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.

        This is a part of the leaning case.
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      45. It is too difficult to return number 1 now, for the company is always thinking about making a profit for customers, They choose for cheaper price & synology choose to cut off before because of their self confidence but not care to customers.

        This is a part of the leaning case.
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      46. We all need to remember that flip flopping a policy like this is not focused to bring back users that left. They all knew the cost of the initial decision, and are fine with it. So for every one of you stating you’ll never go back, you’re not why they reversed the decision. They already got your money. They don’t lose a dime by you switching now.

        But what that decision did which is affecting them is removed themselves from consideration of new users with little knowledge of the brand. And this is what they hope to reverse. And it’ll probably take about one quarter to stop the bleeding and start getting new users back on board with their products.
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      48. Dear synology, I was getting ready to buy a QNAP to upgrade my 1520+…. I still may after the BS you pulled with the drive situaton. I LOST TRUST. WE WARNED YOU! You IGNORED us.
        Thanks for the video!
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      51. I am not trusting them again… they did not apologies! They just want to save customer. Got ugreen and I am happy. Plus they did not know that everyone use NAS are nerds. Everyone one of them can create DYI NAS
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      53. Well, Synology lost out a sale here locally. I serviced a 1511+ w a ps issue. (Caps. And fan). Client had two other 1821+ and was concerned about their ps. After some discussion, they decided it was time to just replace the units w larger pool. When i told them syn was playing stupid games, they went w another vender. Btw, all units had full pop hgst ent drives so the issue wasn’t fiscal.
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      54. Switch to Qnap. Never been happier. Video encoding/decoding with GPU card, something that I needed. Lots of advanced functionality for disk management. Nothing to complain about.
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      56. Wow. I’m a Synology user and was unaware of this policy change until today. I’m glad I missed all the mess, because I would have been steaming mad during those months. It would be unfortunate to have to move to a different brand, but I would have to be able to use the hard drives of choice I want to use. And, most likely, I would have just built my own NAS from a dedicated Linux machine. Fortunately, I have the ability to do that.
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      57. the only reason I bought my synology nas is because all the nerds recommended it. now all the nerds hate synology, so I want to buy something else. synology has no idea what they did by betraying the IT nerd crew.
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      59. I bought a 423+ i.o. a 425+. As of 7.3 the price of the 423+ may start dropping… I might have paid too much. BUT: my 423+ was filled with old WD drives I had on the shelf and it runs perfectly. I’m happy with the solution I went for. And won´t need to think about it for the next 10 years or so.
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      62. What a clusterfuck. I was looking at Synology just as they rolled out their HDD policy, which then caused me to take a closer look at QNAP’s offerings. I ended up buying a TS-h973AX and I couldn’t be happier. Thanks Synology!
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      68. Too little, too late….. already decided to ditch synology and move to a UNAS Pro 8…. far tool long they have used cheap hardware, outdated IOS and limiting 3rd party devices such as NIC or wifi… why would i want to stay with a platform that has not innovated only procrastinated for years!
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      72. They screwed their customers and future customers. I’m not going to buy a Synology device, because they’ve screwed people and they will do it again.
        NOPE ! Just like I don’t buy Budweiser anymore and I don’t go to Cracker Barrel anymore and I won’t go to Disney World anymore.
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      75. It’s kind of pointless at this point, they already damaged their reputation. Their announcement of the drop in support came right at the time I was looking at making some upgrades so I Dropped them for a True-NAS solution which in the end works way better. So they can roll back all they want, they won’t ever get my support again.
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      76. They went too far down the road in the profit maximumzation sweepstakes. No thank you. I’m good. No turning back.

        When you don’t listen to your consumers, they leave you for other options from those who do.
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      78. I was in the market of upgrading my DS414 but because of Synology’s hard drive policy at the I bought a UGreen NAS. I doubt I will be returning to Synology.
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      79. My DS1815+ failed a few months ago. I decided to go for an outdated DS1821+ as a replacement (due to the news about the DS1825+ not playing nicely with WD Red drives). Annoying lol.
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      80. Thx for Synology HDD policy, I have explored other brands and I finally bought my first Non-Synology NAS, a UGreen NAS, which is running so far so good! Probably will not buy any Synology NAS anymore! Good Bye & Well-done Synology!
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      82. Well, I am severely disgruntled. I got the Syno HDDs and M2-SSDs in my 925+. And now, well, I want a refund.
        I’m also using it for running small VMs, so the newer processor was very welcome. But… turns out that I need a yearly $200 subscription license to be able to make snapshot backups of my VMs onto another Syno.
        Thank you Syno. My next new setup will consist of FOSS on standard hardware. I don’t care anymore that it’ll take 5 x longer to set it up.
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      86. I have had a Syno for the last 20 years and I was one of those who wanted to buy a newer 25 model.
        And when something works for so long without problems I’m usually someone who stays with a brand.
        Because of the changes they made I decided to hold of buying a newer model.
        Even if they turn their decision around, which is awesome it did gives me doubt about future support/changes.
        So the trust in Syno as a good and stable and pretty high-end but affordable brand is a bit damaged at the moment.
        I will not be buying one anytime soon I will keep a watchful eye on how this evolves.
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      88. I’ve been looking to upgrade my Synology for the last 3 years My 2012 8 Bay unit is still running but I need a backup and stayed away because of synology’s practices..
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      90. I hate nowdays the brand Synology. When I bought a nas of this company a few years ago I knew that the hardware specs you get for the price you pay was a bit lower than the nas of other companies. That was okay since the idea was that you also pay for the userfriendly software. Now after few years of buying the nas, I have noticed that some software packages are removed. They are also very slow in brining out the updates.
        If they keep going on with this behavior Synology will be a very basic nas like OpenMediaVault or something which tries to sell every extra feature and upgrade and is also expensive when buying.
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      91. FAFO and synology did. They have lost lots of customers trust though and lots of people like me who have bought other companies hardware rather than synologies.
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      92. I just bought a new NAS 4bay 2 months ago to supplement my older Synology. I would’ve bought a new Synology, but that hard drive policy was bonkers. I bought a ugreen instead, and I probably won’t ever go back. Never say never, but Synology lost my trust with that move, and it will take a while to earn it back. Of course, it will be a while before I buy a new NAS, so they’ve got time.
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      93. This u-turn actually changes nothing. The way this reversal is communicated is just another kick in the butt of their users. I will not upgrade my old DS to another Synology NAS and am currently researching whether to get another turnkey NAS or building one myself.
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      97. I think Synology stepped in it too deeply this time and there is probably no going back to the leading market positiion for them. This blunder really couldn’t have come at a worst time, what with uGreen and all of the other new and compelling entrants into the SOHO NAS space.
        However, I think it will be entertaining (if nothing else) to see what they do next.
        What I don’t get is this: Why do viable companies with an established customer base (ex. Jaguar, Cracker Barrel, etc.) suddenly decide they hate those same customers to the point of completely alienating them from the brand?
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      98. No need to analyze why they did this. It’s simple. They took a hit in the pocketbook. Money talks. The damage to their reputation is longer lasting than the ban was. They will have to build trust back.
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      101. Well bully for them. I already decided to toss them and bought another QNAP recently since they made it clear they weren’t interested in the home user anymore.
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      102. wow you guys are so pathetic to think this isn’t a quick cash grab where in a year they will change back and force you to buy new HDD from them if you want to keep using you NAS.
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      103. For the NAS systems that are currently in the warehouses, will it be possible to install DSM 7.3 if my intention is to used the box with non-Synology HDDs?
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      106. All I have to say is, “Too late, Synology!” A couple of months ago I decided to go NAS. After my research, and postings about the Synology HDD policy, I bought a UGreen NAS, which I have populated with identical 10TB Ironwolf drives, and now it’s simply too late to carry any regrets or make a change. Bad corporate decisions cost companies money. I wish Synology well in the long run, because competition helps everyone, but bad corporate decisions can favor competitors.
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      107. Stupid mistake to begin with, but it’s too late now in some cases ????… I’ve already switched and don’t see any reason or way to go back now????

        Oh well a lesson for the rest of them I suppose ????…
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      108. I’ve definitely decided against Synology and I’m sticking with that decision. If someone deceives me once, I won’t trust them again, even if they tell the truth later.
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      109. what the actual FUCK how can’t we do tiering on the same synology nas between ssd and hdd volumes? when it comes to how hard you can drop the ball on this feature, synology dropped the ball as absurdly hard as you possibly can. absolutely blown away by the stupidity of this. this combined with the fact that the fs200T doesnt feature a 10gbit port make this a dead brith right out of the gate. what the actual hell. i was so hyped reading about this, finally being able to use the ssds and hdds in my rs2423+ optimally, only to read that this requires 2 nases, with the flash one requiring 10gbit to be remotely useful. this sucks so fucking hard, i can’t even comprehend. wow.
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      110. I bought my Synology NAS because I had a bunch of WD drives and wanted a solid platform to run them. If Synology had required Synology drives, I would not have bought it.
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      112. The did U turn temporary, in the press release they clearly said that they continue their hdd certification and changes apply only to current version of their nas os. ????
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      114. I bought a tiny Synology NAS long before this whole kerfluffle… If I want to increase my network storage, I will roll my own with BSD or Linux. It’s the only way I can have certainty that a platform holder will not try to alter the deal after it was made.
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      115. I’ll never buy from Synology because of this. They’ve changed their minds because of angry customers but they haven’t changed the way they think. They’ll come up with other schemes, I’m sure of it. Large companies will never learn.
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      117. I realized it was time to finally invest in a NAS about 3 weeks ago, and had always heard for years that Synology was what you wanted. Once I started looking into it though, the drive policy and the older hardware in the affordable models turned me off and steered me towards others. Last week I set up my new UGreen HD4300 Plus and 3 Iron Wolf drives, and have been very happy with it so far. I appreciate all your videos that helped me zero in on my ultimate choice.
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      119. I know this is not supported, nor recommended Robbie, but since I have successfully used 14 & 16TB white labeled WD Red “shucked” drives (from WD EasyStore and Elements USB Drives) for 5 years now, I am curious how 7.3 handles them. Mine have all always shown healthy and have worked just fine. Any chance you can try some of those in your testing? ????????????
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      122. Too late already parted ways with the brand and it sounds like I’m one of many to leave their ecosystem! I guess they will get to see how much more money that original decision to ban 3rd party drives will truly make them. Pigs get fat but hogs get slaughtered.
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      125. I’m considering “DS1826+” if I can use whatever drive I choose in 8x 3,5″ (2,5″) and also 4x nvme with possibility to create pool over nvme. If I can easily install 32GB ram of manufacturer I choose. If the unit has 1-2x10GbE NIC and 2 other NICs. If the CPU is somewhere around AMD V3C14 or above. With support of ABB and so one… something I cannot be ashamed to buy in 2026.
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      128. Good for them but the damage is done – my next device will be custom built despite me hating to have to get more personal with this type of stuff … I will miss so much ease of use but some lines should be never crossed :/
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      129. Was planning to upgrade my RS814+ this year with either a new 923+ or 925+, after the harddrive shenanigans, even if it is overturned for now, a 925+ is out of the question.
        I will probably go with a used 923+, just for the easy migration away from the 19″ rack format, that I no longer want, but I will defo not give Synology any of my money anymore.

        I know I would be better of with almost any other NAS vendor, but I just don’t have the capacitiy financially to buy a new NAS with 4 HDDs nor the time to migrate my data, docker configs, etc. from NAS to external HDD to NAS and set it all up again from scratch…
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      132. I think they took a good look at the sales figures. The extra harddrives they forcibly sold would not compensate the customers they lost – and it remains to be seen if those come back.
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      133. Funny how, instead of improving their products or making them more affordable to stay competitive, they chose to go in a completely wrong direction — screwing over existing customers and admins who were familiar with their systems and used to recommend them to others.
        Now, we admins have taken the time (and felt the obligation) to see what the competition offers — and honestly, it’s quite good. At this point, we’ve learned at least two things:
        – Synology can no longer be trusted.
        – There are plenty of excellent and often cheaper alternatives and possibly open.
        I hope whoever made this idiotic decision at Synology gets fired ’cause it’s a cancer and that the company finds its way back on track. But for me, it’s too late — I’ve already moved on, and so have my customers and I think I’m not alone. The trust is broken, and it’s going to take a lot of effort for them to earn it back. And I didn’t mention features removal (transcoding accelleration) – it’s like you bought a car with 150hp but after an software update you loose 70hp just because manufacturer can do it , and only for it’s own benefit.
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      134. Curious move on their part. I set up an off-site backup system around the time when the 925+ came about but got the 923+ instead so I could use Seagate drives. Maybe I wasn’t the only one doing the same sort of thing?
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      136. I work as data recovery specialist in the EU and dealing with branded harddrives is always a mess that significantly reduces your chances of a successful recovery. We have literally recommended hundreds of customers synology products just to get slapped in the face now. The good part is, that we already switched to competitors and we’re certainly not going to recommend Synology products to our customers and clients again. Besides, both Unifi and UGREEN products were so much better than expected. The UniFi UNAS Pro 7-Bay NAS and the Ugreen NASync DXP4800 are definately one of the best (non enterprise-level) options on the current market – thank you for your unbiased reviews!
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      139. So do you think if I buy a DS925+ and upgrade it to DSM 7.3 and install Seagate Ironwolf Drives it will be ok? – Great channel and awesome videos! Thank you for doing so much hard work!!
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      141. We have 2 Synology nas’s in the office. I upgraded the firmware on one of them last week and when the Nas rebooted, I couldn’t see any details on the drives, they’re all red, the web interface has set some critical alerts for each drive telling me the drives need to be replaced. They were trying to trick me into replacing perfectly good drives with Synology approved drives. Lucky the shares and vm’s all still work.
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      142. I have this personal unsubstantiated theory that Synology tried to extort money from HDD manufacturers for the privilege of being on the approved list and they said no.
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      144. I was not going to replace any of my current Synology NAS units with Synology with the HDD issue ongoing, wonder how much they lost in USD on this and if the “smart” salgs guys will pay
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      145. I would love to be a glass is half full here. But when a company pull these kinda things they get a 10 year ban on any purchase from me. (But again I said my next NAS was BYO so its a moot point.) VW and dieselgate is the exception where it will be 20 years. (We are only halfway through that.) Companies should not be rewarded for realizing something is going to cost them sales and pivoting.
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      148. Too little too late. I already ordered a UGreen NAS. I’m making the switch and there is no going back. This may solve the problem with the drives, but Synology still has the crappy processors and hardware from years ago that’s extremely outdated.
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      149. A pretty decent take my dude. Well done, but there is more you can do.

        To answer the question in your title, no. We haven’t won for many of the reasons you mentioned. Now is not the time to celebrate and then, like sheep, give synology more money. The way ‘we win’ is by STILL avoiding synology like the plague that it is as a warning to other companies that this kind of behaviour will not be tolerated. Not even temporarily. When synology have disappeared from the market, the message will have been sent and we will have won.

        And if you think that’s too harsh, look at what they tried to do. Hard drive interfaces are an industry wide standard. To put some kind of arbitrary and restriction on a global standard just so they can make more money is wildly terrible behaviour. It would be like them all of a sudden requiring special network cables. Or special RAM. Either of which you could technically accomplish if you know your way around the linux kernel.

        PLEASE do the right thing and refuse to work with them going forward. Help send the RIGHT message.
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      150. I could be reading too much into the article on their newsroom, but specifically the line “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options.” to me reads as “The drive manufacturers told us to do things anatomically impossible”. Given this I have no doubt they will try again the the future, and they are already on my verboten list where it is possible, my issue is mainly that the likes of UGREEN have no rack mount units, most of my use-cases want 1 and 2 RU rack mounts
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      151. How sticky are they about model numbers on the drive compatibility list? IE: Seagate IronWolf Pro 8TB ST8000NE001 is on the list but ST8000NT001 is an identical drive…
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      154. even if you are ‘winning’ believe what a company is when they tell you… they told you… ask yourself what’s next on the pipeline when their shareholders need more dividends
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      155. Relatively light user here. I’ve had my ds1019+ for several years. Planning on getting an expansion bay when I burn through the last 10tbs I have in this configuration. As long as the units I have are supported, it’s cheaper and easier than going with a new company
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      158. Don’t be sorry to call the ST3000DM001 a horrible drive. Those Seagate ST3000DM001 were horrible drives. They failed about 6 times more often than other drives. I bought 4 of them with my DS1812+ back in May 2012 and quickly replaced them with WD Red because the ST3000DM001 were too noisy.
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      159. Glad you made the video. I think Synology is still dead to me, our rack stations are still locked down and the DS1819+ systems that have been running like a champ from 2018-2021 are now paperweights once the next emergency patch hits post release of this. I wonder how long they support 7? More ewaste to the pile.
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      162. When we saw the outcry, we encouraged clients to wait. Many did. Not many instructed us to change our preference for Synology and supply alternate devices, but those that did won’t be back for many years if at all.
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      163. Too little, too late. Going to need a lot more than a software update that gives back what was taken. They need to give people a reason and a solid contract not FAFO this or similar again.

        Til then, untrustable.
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      164. I have recently renewed my home NAS to have more HD slots and lost a sale, as I love my old 2 bay Synology NAS and it’s software, but didn’t want to be forced by the new models to buy new drives.
        Instead, I saw this as the perfect moment to setup a DIY NAS solution and couldn’t be happier.

        What I’m saying is that they surely lost a huge part of the home user market and want to try to get them back. We’ll see if it works.
        I know I won’t.
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      165. Dear Synology, why do I have to spend £500 to get 2.5GbE networking? This is NETWORK attached storage, stop crippling your consumer NASes with ancient gigabit ethernet when a 2.5GbE PHY only costs a dollar more.
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      170. using the 425+ with the script and I have a bunch of stuff installed on my unsupported m.2. I’d like to see an upgrade of an existing system with storage pools already created on unsupported drives using that script rather than adding new drives
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      171. using the 425+ with the script and I have a bunch of stuff installed on my unsupported m.2. I’d like to see an upgrade of an existing system with storage pools already created on unsupported drives using that script rather than adding new drives
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      172. Not enough.

        Here is the wording in the official announcement:
        “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives¹.”

        To me this sounds like it’s leaving the door open to bring this restriction back. Even on the existing 2025 hardware.
        It’s “in the meantime”
        In 1 year, after they decided they sold enough machines from the new generation, they can say “we did a lot of work with hdd manufacturers, you have a lot of choice, DSM 7.4.2 brings back the hdd restrictions, for your safety.
        And they didn’t admit any wrongdoing, they basically doubled down.

        If they want to restore any semblance of trust they should do what we ask small kids to do when they apologize: acknowledge the mistake, take responsibility without excuses, express remorse, and promise not to do it again in the future.

        Right now the message is: we did it too soon, will bring it back when we think we can get away with it.
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      173. Not enough.

        Here is the wording in the official announcement:
        “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives¹.”

        To me this sounds like it’s leaving the door open to bring this restriction back. Even on the existing 2025 hardware.
        It’s “in the meantime”
        In 1 year, after they decided they sold enough machines from the new generation, they can say “we did a lot of work with hdd manufacturers, you have a lot of choice, DSM 7.4.2 brings back the hdd restrictions, for your safety.
        And they didn’t admit any wrongdoing, they basically doubled down.

        If they want to restore any semblance of trust they should do what we ask small kids to do when they apologize: acknowledge the mistake, take responsibility without excuses, express remorse, and promise not to do it again in the future.

        Right now the message is: we did it too soon, will bring it back when we think we can get away with it.
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      176. It’s a bit late, but I have no regrets. In fact, I’m thrilled to move on from my 12-year relationship with Synology. I’ve switched to a Ubiquiti NAS, and though there’s a lot to learn, I’m excited about it.
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      177. It’s a bit late, but I have no regrets. In fact, I’m thrilled to move on from my 12-year relationship with Synology. I’ve switched to a Ubiquiti NAS, and though there’s a lot to learn, I’m excited about it.
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      178. Sorry, already using Ugreen. Im happy they switched back, but damage done.
        When a company attempts something like this, it very likely they will try again( in some other way). The leadership should be removed..
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      179. Sorry, already using Ugreen. Im happy they switched back, but damage done.
        When a company attempts something like this, it very likely they will try again( in some other way). The leadership should be removed..
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      183. I’m still rocking my RS-2212+ with expansion bay running DSM 6. I bought it new have only replaced the power supply with a dual-ps. I also have it blocked from accessing the Internet.
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      185. Too late Synology has muffed up, missed off current users and potential users – driving them to their rivals like Ugreen, etc. Now they realised their muff up with lost sales and bad kudos over their dumb; it will be hard / impossible for Synology to recover – their Rivals are forging ahead now and no customer will ever trust Synology again – likely to get greedy again and introduce restrictions again.
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      190. Already replaced my DS 415 Play for the UGREEN DXP4800 Plus with UGREEN UPS and 4, 8TB Seagate Ironwold HDDS and 2 Samsung 980 Evo 1TB m.2 for caching. All for less than a DS 925+ plus 4 HDD and 2 m.2 from synology would have cost. Maybe in 10 more years Synology.
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      191. Already replaced my DS 415 Play for the UGREEN DXP4800 Plus with UGREEN UPS and 4, 8TB Seagate Ironwold HDDS and 2 Samsung 980 Evo 1TB m.2 for caching. All for less than a DS 925+ plus 4 HDD and 2 m.2 from synology would have cost. Maybe in 10 more years Synology.
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      192. Already replaced my DS 415 Play for the UGREEN DXP4800 Plus with UGREEN UPS and 4, 8TB Seagate Ironwold HDDS and 2 Samsung 980 Evo 1TB m.2 for caching. All for less than a DS 925+ plus 4 HDD and 2 m.2 from synology would have cost. Maybe in 10 more years Synology.
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      193. Already replaced my DS 415 Play for the UGREEN DXP4800 Plus with UGREEN UPS and 4, 8TB Seagate Ironwold HDDS and 2 Samsung 980 Evo 1TB m.2 for caching. All for less than a DS 925+ plus 4 HDD and 2 m.2 from synology would have cost. Maybe in 10 more years Synology.
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      198. After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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      199. After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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      200. After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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      201. After trying others I got a synology a couple of years ago. This policy didn’t affect me but disappointed me, so I’m glad they have reversed. For what it’s worth Synology has been an incredible storage solution. Zero issues and great software. I hope they commit to this new path.
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      210. Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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      211. Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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      212. Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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      213. Synology is dead to me. The hard drive thing was one of many stupid/greedy choices they made over the years, and I imagine it won’t be their last. I think NASes in general are no longer relevant with so many low-cost, low-power server options out there.
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      214. No. Synology is dead, less features, killing drivers, very low and lacking hardware, they did it once, they will do it again. Other have joined the band wagon and now Synology sucks hard, by a long mile.
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      215. An unstable company, the market has decided. Who knows what they’ll try next, screw them.
        Thanks to Synology, I switched to a DIY system with Unraid on Jonsbo N5, and I will never go back to turnkey.
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      220. Perhaps they closely studied the intellectual properties of Trump … and are mirroring that level of thought and consistency.

        But seriously, yes, it puts Synology back on the table. No promises, but it is worth real consideration.
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      221. The damage is done, I will never touch them. But it stinks like a 3 day dead fish. A NAS manufacturer should never restrict what drives you can install in the hardware.
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      226. Good news…I’d been wondering what I was going to do next time my NAS filled up and I needed to add a drive. I know I sure as heck wasn’t going to pay for a Synology HDD. So I’d have either had to clean up data or find a new solution. Thankfully I can just grow again now. Good move Synology, but I agree the brand damage was immense.
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      228. Synology was already on the slide, tuenas, unraid, ugreen, unfi, etc are already better alternatives in many ways and feature hardware that’s superior. Sure it totally bombed their rep but there was little to shout about them in the first place. They had the lead and have thrown it away for pure greed and i for one will never trust a brand like them ever again.
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      229. I have a very Synology heavy setup – a 211j, 214 play, 923+ nas as well as a synology router and 3 mesh APs. Whilst I don’t need another NAS any time soon, like you I am pleased that they reversed this decision. I won’t be reversing my decision to ditch their networking kit in favour of unifi in the new year though. I have lost too much trust in Synology’s consumer ecosystem over this (and also their networking kit hasn’t had much love in terms of SRM updates or new kit – still no WireGuard Support)
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      230. You still need a Synology HDD on the new units just to turn them on and update the DSM. Check the press release, they haven’t rolled back the decision, they just postponed it for a bit. It effectively doesn’t do anything and Synology becomes even more toxic after this half-baked attempt to save whatever could be saved.
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      234. I went with a Synology 4 bay unit at the end of 2023 before this sillyness struck and my primary buying consideration was getting a model with ECC at a reasonable cost, which they offered and other options didn’t. If they had already locked down the drive compatibility to their own rebranded models I WOULD NOT have purchased it and all this change means for me is that I might consider them in the future again. With that said, their moves elsewhere about removing codecs for licensing reasons seem really silly as other nas models let you buy licenses fro proprietary file systems like XFAT but removing it from systems that HAD it is beyond the pale. If they keep up their antics on these other fronts I’ll have to treat them like WD after the SMR smuggling games of a coupel of years ago where I just assume they’re up to shady stuff until I can prove otherwise.
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      237. Stupid.We were planning to upgrade 20 older Synology systems in branch locations with new 2025 models but we moved on it was too risky so we moved on with a different vendor. I wonder how many sales they lost to this upgrade cycle.
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      239. Back in February, I replaced my outdated underpowered, under-spec plastic Synology DS 918+ and DS 418+ with two UGREEN DX 4800 Plus. I cancelled C2 cloud storage subscription. I also replaced my Synology RT6600AX with a Ubiquiti UDR7 UniFi Dream Router 7. Now I’m completely out of Synology’s ecosystem.
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      241. Need to see an updated review on some QNAP and other NAS’s should I decide to upgrade, because this shit from Synology has a left a bad taste in my mouth
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      242. Amazing what competition can do! However, it may be too late for Synology. The damage has been done. Synology and Sonos share the award for Worst Corporate Move.
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      243. Ok, they returned the HDD compatibility. Will they go back to HW transcoding? Or go back to Intel CPUs with GPU? Video station? There are other issues as well. So, too late, we are not interested.
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      244. The damage is done. How would you ever trust them again, knowing that they didn’t regret their bad decision, they just regretted the fallout from it. We see this same reaction in lots of industries in the last month or so and the ones doing it are always the bad guys. Goodbye Synology!
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      246. Ruined brand, but if not for the ‘our brand…. firmware’-only policy it is the fact that other problems plaque Synology by their own doing.
        – sub par CPUs in basically every NAS
        – DS24xx series it allowed to have a volume of 100+TB “because the CPU doesn’t support”
        – Transcoding no longer ‘possible’ (=allowed) due to licensing issues?

        I have a DS2419 and DS3617 (only for the 10GBE actually), but this year I got a older Supermicro 847-12 (36 bays) which works a lot better.
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      250. Does it still give you warning when using SATA SSDs? If brand new NAS ships with 7.2, can upgrade before installing drives? Sorry if this was covered will watch the video later
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      252. Il problema non sono solo i dischi. Anzi diciamo che è solo l’ultimo di una serie di problemi. La goccia che ha fatto traboccare il vaso. Alla fine ci troviamo comunque con hardware sottodimensionato e costoso,funzionalità rimosse, lentezza nel portare novità. Inaccettabile.
        Ora c’è altro. Potevano pensarci prima.Bye Bye Synology.
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      255. Robbie, you are missing important points: [1]Just what are Synology CEO Derren Lu’s technical credentials? [2]Why is he so elusive?[3] Who are the shareholders of Synology? Synology may be a private company, but even private companies have shareholders.[4] Why are pretty much all the public faces of Synology American? Are Synology trying to mascarade as an American company? [5] Is Synology a recycling operation for antiquated CPUs from AMD and Intel? [6] Did Derren Lu become CEO by virtue of being related to one or more sharedhoders of synology? Ask away Robbie, DO YOUR JOB!
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      256. I mean great but I was in the market for a new NAS two months ago and their previous drive policy was the main factor why I decided to go with Ugreen. I don’t think I’ll ever go back to them, their reputation with me is permanently ruined. ????‍♂️
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      257. I think most are missing is that on bigger NAS units the harddrive compatability wont be up and running afaik, not on the rack units or the DS36, from what i have heard
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      261. I love the fact that users across multiple companies/products are finally making a stand against these greedy companies. No longer can we allow these companies to extort every dollar out of us. I for one love the apps/software my Synology has. I’ve become very dependent on them. But AS SOON as Unifi get their software in order and makes something that can compete with Synology I’m out. This whole ordeal, and now the transcoding thing has been a bad taste in my mouth for Synology
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      265. You are 100% right about the incentives they should have used to woo enterprise customers. Extended warranties and express replacements are things that enterprises are willing to pay for. They could have added remote support and monitoring too. These are all things that tier 1 storage vendors offer as standard.
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      267. This should not be a surprise. A company tired something and changed their mind. We can speculate all day about reasons. Maybe they thought the manufacturers would jump on validation to get their drives on the list. Maybe this, maybe that. It doesn’t matter. I never ruled them out of my next purchase, and this decision hasn’t changed much for me. I’ll make that decision when I come to it. I have an 1821+. I want a second 8 bay to back it up to in a different location. Maybe that will be an 1825+, maybe it will be the new Ubiquiti 8 bay that was just announced, maybe something else. I still don’t know, and that decision is a next year decision anyway. I have reasons right now to go either way.

        For those saying it is too late, it isn’t. Companies have made much larger mistakes and survived. Companies have killed people and survived. Here’s the thing, if it really is too late, there is no need for them to change. They have lost the customers that are lost, and kept the ones they will keep. New customers will look at this past decision and buy or pass on the brand. No, it isn’t too late. Many new customers will buy now that would not have before. Others that decided not to will come back. Those who will never forgive or trust have exist, but just because some will never guy the brand again, it does not mean it was too late. Even some of those that say never again today, will say yes tomorrow.

        I’m not defending what they did. I didn’t like it. However, I attempt to be objective and less feeling about what I think about such things. When my feels get involved, I get super opinionated.

        The reactions at the time were warranted, and probably helped drive the ultimate decision to change, but now its over. We should all move on. Hate them and never support them again, or forgive them and consider the brand an option. Either way, let it go.
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      269. My biggest question with this has been, with a brand new empty NAS like a DS1525+, can you upgrade it to 7.3 without a Synology drive in it?
        I assume they still ship with v7.2 DSM atm presumably with the old drive restriction already in place, so is there a chicken or the egg problem here?
        Can you update the system with all of the bays empty as it comes from the factory?
        edit: I see you did address this in the video at around 17:00
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      271. they really thought they could strongarm this market with competition like Minisforum, Ugreen and yes, even QNAP out there, lol. not intelligent! now they try to backpedal after having burned all their bridges with their small/medium business customers. just a massive unforced error.
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      272. As others already said, to little to late, after a long time (15+years) for just using as primary and backup NASes only Synology the next one would be either a ugreen hardware with truenas or something similar.
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      274. That “argument” about thermals on ssd is almost funny.
        Yeah sure Synology, talk to me again when you actually create your very own flash chips and controllers.
        Until then, dear Synology, please stop talking you are embarrassing yourself with this bullshit.

        Also, not allowing RS series to use all disks, basically kills that segment.
        They are highly resistant to common sense over there at Synology it seems and will need another round of sales failures to grasp the concept that alienating your customers is not the smart business move.
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      275. Synology has done long-term damage to their reputation. I would have forgiven them if they were quicker to start letting additional drives in. Say maybe one to two months max. I have a 923 that I’m quite pleased with, but I’m not sure I will ever get another Synology. Just too much chance of them making another stupid turn.
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      278. I was just curious: a Synonlogy 8TB drive is $100 more than a WD Red Pro. I only have 2 8 TB WD Red Pro’s in my DS220j but you’ll never find a sale on a Synology branded drive.
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      286. Unfortuantely, Synology cannot be trusted anymore. They tried it once, and they will try it again as soon as they think they can get away with it. Trust has been broken. I’ve already pivoted our company away from Synology and won’t be returning.
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      288. I figured this would happen. Especially since in reality they made no real effort to make it difficult to bypass originally. Personally, not going to stand on my soapbox and proclaim because they did something I didn’t like originally, I will never use them again.
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      289. It’s good news that Synology will ease-up on their stringent HDD & SSD restrictions. However, it’s not uncommon for a drive manufacturer to discontinue an HDD for a newer model after a few years. I’ve had lots of trouble finding any listed compatible disk drives that are still sold and on Synology’s compatibility list a few years after the list is released. Synology is not known for updating their compatibility lists and the HDD entries on their lists are extremely specific. What’s their commitment to maintaining and updating their compatibility lists with newer drives that are replacements for listed drives no longer on the market?

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      290. hey @nascompares, please i bought a pair of WD Red Plus 4TB CMR HDDs, do you think that Seagate makes something of similar quality? or should i just stick with WD HDDs, thanks mate You are awesome and so is Your channel
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      296. It’s good Synology U-turned on this. however, remember, they didn’t do it for you, they did it for themselves. Not listening to their customers is what got them into this mess in the first place.
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      297. Bought a 925+, found out about the squeeze play, and returned it. Not going to trust them again. This is just a short-term appeasement and they’ll go right back to it as soon as they think they can get away with it. Earning an honest profit was just too much work for them.
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      301. Is it good they’ve u-turned on drive compatibility? Absolutely.

        Is it bad they’re still artificially locking out NVMe? Definitely. We know they work as a cache – the last version of hardware was no different to the current one.
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      303. As Synology’s competitors are adding features, Synology is taking them away. Returning 1 doesn’t tilt the balance back in their favor. My DS918+ will have been my last Synology product.
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      308. Ha, ha, your persistence in justified Robby, but too late Synology – you lost my trust ages ago! Earlier this year I had planned to invest in Synology but their exclusive disk policy pushed me to QNAP and I’m very happy with my decision. I’m using my own choice of HDD’s and SSD’s without having to wrestle with hacks.
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      312. FYI – I’d say that the current £84.99 price on a LEXAR 2TB Sata SSD ( _ama _*_B0FBV6734F_* ) is good in the Amazon ‘Big Day’ (???) sale at UK prices. However … I cannot go with 3 year warranties … even if I never use them. ????
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      319. Too late, I built two TrueNAS servers to replace my two Synology servers, which I sold on eBay. There was definitely a learning curve, but I’ve now got everything up and running perfectly. What happens to all the people who were forced to buy their branded drives initially reluctantly? ????
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      321. Thanks for posting. I will say this, if Synology was looking for 10-15x media/news exposure for 2025, they succeeded in spades. I stay hopeful that Unifi will find their stride in this segment and cause even more people to not only move NAS/Storage stuff but also their firewall/routers, access points and switches. Synology could lose entire installations to Unifi. Also hopeful for more from Minisforum.
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      322. I appreciate the effort Synology is making with the “decision reversal”, but them showing such disregard for consumers/prosumers (in so many ways!), they will never be my primary unit again, I don’t trust them. I have a DS923+, and will keep that for my access to DSM features and sunken cost of the upgrades, but given that it’s an AMD CPU and their very lackadaisical approach to bringing their hardware to a competitive level, companies like UGreen, Orico, etc. are getting a chance at my wallet and technology focus.
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      328. In July, I replaced my aging DS918+5 bay expansion with a DS 1821+. Virtually the same hardware as DS1825+, and I use a dual PCIe 10 gig card so don’t miss 2.5 gig. Very happy with my purchase, but after 15 years this will likely be my last Synology. They finally enshittified me out of their ecosystem…
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      329. It still a shame, dispite i got all hd syno plus series, i also got wd red sn 700 ,nvme, specific for cache nas drive, and can’t use it anymore? syno nvme are waaay to expensive for home. Syno already lost me, slowly, bit by bit…next deployment will be synology free.
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      330. That’s Greggs. Yes, their operating procedures are first class. But the physical hardware is blatantly cheap, stale and overpriced.

        Um…. I think I’ve gotten myself a bit mixed up.

        Apologies.

        P.s. Is Wenzels any good? I see it, but not had the courage to try. Worried about my data being shared with the Chinese Government……

        …. again, I think I’ve gotten mixed up. Might go have a walk.
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      332. I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
        I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
        These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
        Best Reggards
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      333. I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
        I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
        These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
        Best Reggards
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      334. I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
        I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
        These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
        Best Reggards
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      335. I’ve had a Synology DS1621+ for several years and built a server in a box (Jonsbo N5).
        I can say that I’m very happy and well served with my NAS/Server (Operating System TRUENAS).
        These days, with the amount of hardware and software available, I can say that I don’t miss Synology at all.
        Best Reggards
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      348. I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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      349. I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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      350. I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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      351. I dont trust them or want to use their products anymore. I had a 920+ and a older 2-bay I used as backup of backup. Sold both, I use Unraid as main NAS now and a Proxmox server as second device. Very happy about it and leaned a lot along the way. I recomend Unraid for anyone. Very flexible and great community!
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      358. If you read the DSM7.3 statement carefully: “Synology is collaborating with drive manufacturers to expand the range of certified storage media, delivering more reliable options. In the meantime, 2025 model-year DiskStation Plus, Value, and J Series running DSM 7.3 will support installation and storage pool creation with third-party drives”
        Sounds more like they postponed their vendor lock in move to eg next year.
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      365. I didn’t even know Synology did this. Good to know they can’t be trusted. For me, it takes about 5 years to trust a brand. Better to buy something else with less risk.
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      366. I didn’t even know Synology did this. Good to know they can’t be trusted. For me, it takes about 5 years to trust a brand. Better to buy something else with less risk.
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      367. I needed an extra NAS to back up my Synology RS1221+, but Synology’s drive restrictions during Prime Day pushed me to grab a UGreen NAS instead. When companies make abrupt changes like this, they really should consider how it affects loyal customers and long-term sales. Hopefully next time, they’ll think twice before alienating their base.
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      368. I needed an extra NAS to back up my Synology RS1221+, but Synology’s drive restrictions during Prime Day pushed me to grab a UGreen NAS instead. When companies make abrupt changes like this, they really should consider how it affects loyal customers and long-term sales. Hopefully next time, they’ll think twice before alienating their base.
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      369. I ordered UniFi Unas Pro two days ago, should arrive today. I also noticed Synology store is “out of stock” on 16 TB drives right now. Largest drive available from Synology is 12TB at the moment. Looks like logistics issues are the real reason for the change in policy, not a change in their thinking. Nothing keeping them from implementing the drive restrictions again.
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      370. I ordered UniFi Unas Pro two days ago, should arrive today. I also noticed Synology store is “out of stock” on 16 TB drives right now. Largest drive available from Synology is 12TB at the moment. Looks like logistics issues are the real reason for the change in policy, not a change in their thinking. Nothing keeping them from implementing the drive restrictions again.
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      373. It appears to me that Synology let greed override customer service, and then became tone-deaf to the rising clamor. While some users will continue to support the platform, many other users (including me) have lost trust in the brand and have moved on. I had a Synology DS-920+ and was planning to purchase a DS-925+. When Synology made this decision to restrict drives, it became easy for me to switch to a UGreen DXP4800Plus. While Synology’s OS is more refined, UGreen is moving fast, focusing on getting the core system just right and not overextending themselves. I am very happy with my decision, and won’t be going back.
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      374. It appears to me that Synology let greed override customer service, and then became tone-deaf to the rising clamor. While some users will continue to support the platform, many other users (including me) have lost trust in the brand and have moved on. I had a Synology DS-920+ and was planning to purchase a DS-925+. When Synology made this decision to restrict drives, it became easy for me to switch to a UGreen DXP4800Plus. While Synology’s OS is more refined, UGreen is moving fast, focusing on getting the core system just right and not overextending themselves. I am very happy with my decision, and won’t be going back.
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      375. Far to late. Trust gone and massively dated hardware. I’m a UGREEN fanboy now and have spent £1000’s of customer money with them. Even my own NAS is now a UGREEN DXP6800 Pro (I even have DMS7 running as a VM as the only remotely usefull thing I wanted from DMS was the 360 Active backup)
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      376. Far to late. Trust gone and massively dated hardware. I’m a UGREEN fanboy now and have spent £1000’s of customer money with them. Even my own NAS is now a UGREEN DXP6800 Pro (I even have DMS7 running as a VM as the only remotely usefull thing I wanted from DMS was the 360 Active backup)
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      377. Your point at about 8 mins…its a non issue? they wont be impacted as their old systems will never have been restricted… and their old DSM was not a hinderance.. ONLY new device (which prob would have been 7.2 when they bought it) will need upgrade to 7.3 to escape the restriction… i.e. a small update from 7.2 to 7.3… not the major upheaval you make it out to be.
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      378. Your point at about 8 mins…its a non issue? they wont be impacted as their old systems will never have been restricted… and their old DSM was not a hinderance.. ONLY new device (which prob would have been 7.2 when they bought it) will need upgrade to 7.3 to escape the restriction… i.e. a small update from 7.2 to 7.3… not the major upheaval you make it out to be.
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      379. The biggest mistake Synology made was that they DID NOT KNOW WHO THEIR CUSTOMERS ARE!!

        Most NAS buyers are tech-lovers and “geeks” who hate to be owned by anyone. They always want to make their own decision – no matter how expensive those choices are.

        Synology tried to mess with those people who had “chosen” Synology NAS on their own decision, and didn’t know those same people can “choose to leave” also on their own decision. Wonderful case study for the most stupid marketing decision.
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      380. The biggest mistake Synology made was that they DID NOT KNOW WHO THEIR CUSTOMERS ARE!!

        Most NAS buyers are tech-lovers and “geeks” who hate to be owned by anyone. They always want to make their own decision – no matter how expensive those choices are.

        Synology tried to mess with those people who had “chosen” Synology NAS on their own decision, and didn’t know those same people can “choose to leave” also on their own decision. Wonderful case study for the most stupid marketing decision.
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      383. great storage!! great software!! great options!! but certainly fastest way to loose customers. I am glad to hear but I also jumped on the Unifi and Ugreen (both U companies . . . . .) train and have greatly extended my NAS. However, not leaving Synology yet and looking forward as the NAS market get more and more shaken up.
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      384. great storage!! great software!! great options!! but certainly fastest way to loose customers. I am glad to hear but I also jumped on the Unifi and Ugreen (both U companies . . . . .) train and have greatly extended my NAS. However, not leaving Synology yet and looking forward as the NAS market get more and more shaken up.
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      385. I WAS a Synology fanboy since 2006. I bought 4 NAS boxes and 6 routers in that time, along with recommending their kit to many others along the way. This hard drive lock in, low end hardware at premium prices, removal of updates for older but capable equipment and removal of functionality means that they are unlikely to ever see me as a customer again. I still have the routers for now, but have moved on in terms of NAS hardware. Latest machine is a self build with unraid. Future machines to be determined.
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      386. I WAS a Synology fanboy since 2006. I bought 4 NAS boxes and 6 routers in that time, along with recommending their kit to many others along the way. This hard drive lock in, low end hardware at premium prices, removal of updates for older but capable equipment and removal of functionality means that they are unlikely to ever see me as a customer again. I still have the routers for now, but have moved on in terms of NAS hardware. Latest machine is a self build with unraid. Future machines to be determined.
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      387. Synology has shown their true colors. I’m not buying anything from them because all it takes is some “investor” to come in and change it again to find margin.
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      388. Synology has shown their true colors. I’m not buying anything from them because all it takes is some “investor” to come in and change it again to find margin.
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      389. After decades with Synology, my trust is gone — and I believe many other prosumer users feel the same. DSM remains a brilliant piece of software, but the company’s direction has become impossible to follow: restrictive drive policies, buggy updates, and the sense that small scale users are no longer a priority.

        Here’s a tip, Synology: license your still-magnificent DSM OS (and its suite of apps) for third party hardware. Many of us would happily pay a few hundred euros for the software alone — and pair it with hardware that’s much more powerful and available from other producers.
        I just don’t think users that have jumped the boat will return otherwise.
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      390. After decades with Synology, my trust is gone — and I believe many other prosumer users feel the same. DSM remains a brilliant piece of software, but the company’s direction has become impossible to follow: restrictive drive policies, buggy updates, and the sense that small scale users are no longer a priority.

        Here’s a tip, Synology: license your still-magnificent DSM OS (and its suite of apps) for third party hardware. Many of us would happily pay a few hundred euros for the software alone — and pair it with hardware that’s much more powerful and available from other producers.
        I just don’t think users that have jumped the boat will return otherwise.
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      391. I would not have a problem using Synology drives, it was just the price of the drives compared to alternative suppliers. Even if it was a little increase that would not be a problem. I use Toshiba Enterprise drives and they have been great. I have 4TB, 8TB and 16TB drives over 2 systems and I went with QNAP due to the ability to use the drives I want, capability to use 2.5Gb and insert Intel 540 10Gb cards.
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      392. I would not have a problem using Synology drives, it was just the price of the drives compared to alternative suppliers. Even if it was a little increase that would not be a problem. I use Toshiba Enterprise drives and they have been great. I have 4TB, 8TB and 16TB drives over 2 systems and I went with QNAP due to the ability to use the drives I want, capability to use 2.5Gb and insert Intel 540 10Gb cards.
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      393. I was in the process of trying to decide if I wanted a Synology until they decided to be stupid by restricting hardware use of HDD. Too late for them as I just built my own NAS, and Synology can bite my shiny metal hindquarters.
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      394. I was in the process of trying to decide if I wanted a Synology until they decided to be stupid by restricting hardware use of HDD. Too late for them as I just built my own NAS, and Synology can bite my shiny metal hindquarters.
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      397. Lol Synology, the damage has been done you bird brains, you’ve broken the Trust….. Whats your next money hungry move.
        BTW Synology you missed out on 4 NAS sales at my end because of your silly money hungry tactic…
        Also if Ugreen can supply better hardware at a cheaper price why can’t you? Goes to show you’ve been ripping ppl off for many years.

        Whoever is running your circus Synology I suggest you sack him because he’s given you a very bad reputation…
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      398. Lol Synology, the damage has been done you bird brains, you’ve broken the Trust….. Whats your next money hungry move.
        BTW Synology you missed out on 4 NAS sales at my end because of your silly money hungry tactic…
        Also if Ugreen can supply better hardware at a cheaper price why can’t you? Goes to show you’ve been ripping ppl off for many years.

        Whoever is running your circus Synology I suggest you sack him because he’s given you a very bad reputation…
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      401. Too late for me, already swapped out my ds413 for UGreen DXP 4800 plus. I had placed an order for the DS1525 when I discovered the 3rd Party Disk policy so had to jump ship. If they had said that 3rd Party disks where incoming I may well have stayed with Synology….
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      402. Too late for me, already swapped out my ds413 for UGreen DXP 4800 plus. I had placed an order for the DS1525 when I discovered the 3rd Party Disk policy so had to jump ship. If they had said that 3rd Party disks where incoming I may well have stayed with Synology….
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      409. I needed a new NAS and bought a UNAS pro but kept my DS918+. I think this was about Synology thinking (incorrectly) that the power of their brand would keep users under the thumb of their draconian policies. I can only assume the reason for the u-turn is that their sales figures have been poor and they don’t enjoy being characterised as a bully in the market. As you say this will take a long time for people to forget and trust will take longer. They compounded their direction change with messaging that no-one believed about drive quality and reliability. Do they think that we forgot the literal point of their product is to protect against HDD failures. If they had been worried about that, they would have forced users to take more resilience (i.e. raid one in a two or four bay nas) or one of the 2 drive protection strategies in a larger nas. For me it’s the spin on why they were making the change to only support their drives that I never believed and I don’t appreciate
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      410. I needed a new NAS and bought a UNAS pro but kept my DS918+. I think this was about Synology thinking (incorrectly) that the power of their brand would keep users under the thumb of their draconian policies. I can only assume the reason for the u-turn is that their sales figures have been poor and they don’t enjoy being characterised as a bully in the market. As you say this will take a long time for people to forget and trust will take longer. They compounded their direction change with messaging that no-one believed about drive quality and reliability. Do they think that we forgot the literal point of their product is to protect against HDD failures. If they had been worried about that, they would have forced users to take more resilience (i.e. raid one in a two or four bay nas) or one of the 2 drive protection strategies in a larger nas. For me it’s the spin on why they were making the change to only support their drives that I never believed and I don’t appreciate
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      413. Odd business decision… No doubt they cannot get hold of enough HDDs for the to put their sticker on, and know they wont be able to meet demand. This will come back when the HDD market stabilises in a few years.
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      414. Odd business decision… No doubt they cannot get hold of enough HDDs for the to put their sticker on, and know they wont be able to meet demand. This will come back when the HDD market stabilises in a few years.
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      417. I’ve been looking for a future replacement of my DS918+ which is working fine at the moment. I considered going with Syno HDDs for a bit and just eating this but then did more research on alternatives and I actually now want something that isn’t so locked down both in hardware and software. My next NAS probably won’t be a Synology and I bet the competition will come up with some really compelling offerings in the next couple of years until I need to make a decision. Looking for a solid 4-5 bay purpose built machine that I can run something closer to “regular” Linux on. The Ugreen DX4800 Plus is already a contender for me.
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      418. I’ve been looking for a future replacement of my DS918+ which is working fine at the moment. I considered going with Syno HDDs for a bit and just eating this but then did more research on alternatives and I actually now want something that isn’t so locked down both in hardware and software. My next NAS probably won’t be a Synology and I bet the competition will come up with some really compelling offerings in the next couple of years until I need to make a decision. Looking for a solid 4-5 bay purpose built machine that I can run something closer to “regular” Linux on. The Ugreen DX4800 Plus is already a contender for me.
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      419. “What was the point?” -> money (read greed)
        “why it was reverted?” -> money (yep, greed again)

        I am sure I am one of MANY people who actively disuaded customers from purchasing Synology with this change.
        I am equally sure that will have damaged not only their reputation but more importantly their sales.
        If Synology changes their approach back, then I may start recommending Synology again sometime in the future.
        However for now I will reserve judgement and see if they also change their other shitty actions as of late like gutting DSM functions (e.g. codecs) for absolutely no valid reason.
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      420. “What was the point?” -> money (read greed)
        “why it was reverted?” -> money (yep, greed again)

        I am sure I am one of MANY people who actively disuaded customers from purchasing Synology with this change.
        I am equally sure that will have damaged not only their reputation but more importantly their sales.
        If Synology changes their approach back, then I may start recommending Synology again sometime in the future.
        However for now I will reserve judgement and see if they also change their other shitty actions as of late like gutting DSM functions (e.g. codecs) for absolutely no valid reason.
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      421. I have an old 2016 2 bay Synology that I’ve been planning on swapping out for a while. I do want to stay with Synology because I use their Hyper Backup and the system works as well as a gut feeling that they provide a more robust and secure solution.

        The whole drive lockdown has really put me off Synology to a point where I’ve built something else as secondary off-line local storage. I do, however want a newer 4-bay device that I can expand into. I was going to go for a rack mounted system but when they introduced Synology only drives a few years back that was off the cards.

        I’ll see what happens over the next couple of months and make a decision – however this has made Synology attractive again. Totally stupid idea to lock the platforms down, but bean counters will be bean counters.
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      422. I have an old 2016 2 bay Synology that I’ve been planning on swapping out for a while. I do want to stay with Synology because I use their Hyper Backup and the system works as well as a gut feeling that they provide a more robust and secure solution.

        The whole drive lockdown has really put me off Synology to a point where I’ve built something else as secondary off-line local storage. I do, however want a newer 4-bay device that I can expand into. I was going to go for a rack mounted system but when they introduced Synology only drives a few years back that was off the cards.

        I’ll see what happens over the next couple of months and make a decision – however this has made Synology attractive again. Totally stupid idea to lock the platforms down, but bean counters will be bean counters.
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      429. I have a couple of DS1821+ devices so it was now problem at this time,
        But for the future well….. If they changed as it was. They will keep me as there customer.
        There software is the best in my opinion.
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      430. I have a couple of DS1821+ devices so it was now problem at this time,
        But for the future well….. If they changed as it was. They will keep me as there customer.
        There software is the best in my opinion.
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      431. Still have a 412+ on latest DSM 6 and a 920+ on latest DSM 7, the 412+ is basically the Active backup for the 920+ and currently the DSM version difference doesn’t seem to be an issue for that. For the moment they do what I need including Active Backup for Business. Personally I don’t use a lot of the fancy things of DSM, currently my NAS just works as a file server old fashion style + Synology drive on my laptop and mobile (very practical). Nothing another brand can’t offer, so if the time is right I will look at the market and see what is available. It’s not only the disk brand lock in but also the hardware specs behind of the competition that makes me look elsewhere. They have to offer solid software as well though.
        Love to see Ugreen and Ubiquiti coming on board, in a few years from now they will be solid competitors and Synology and Qnap will have a run for their money.
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      432. Still have a 412+ on latest DSM 6 and a 920+ on latest DSM 7, the 412+ is basically the Active backup for the 920+ and currently the DSM version difference doesn’t seem to be an issue for that. For the moment they do what I need including Active Backup for Business. Personally I don’t use a lot of the fancy things of DSM, currently my NAS just works as a file server old fashion style + Synology drive on my laptop and mobile (very practical). Nothing another brand can’t offer, so if the time is right I will look at the market and see what is available. It’s not only the disk brand lock in but also the hardware specs behind of the competition that makes me look elsewhere. They have to offer solid software as well though.
        Love to see Ugreen and Ubiquiti coming on board, in a few years from now they will be solid competitors and Synology and Qnap will have a run for their money.
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      435. Unfortunately the response here perfectly highlight why companies try to pull these ‘dirty tricks’ in the firet place. Consumers don’t really reward a company for ‘good’ behavior. And the oversaturation is creating a squize in the NAS market. Sad thing because Synology is still the only company with a good back up solution and and an absolute rock solid OS. Havent had a single issue and ran a NAS sinds 2018. My self built Unraid NAS however was absoluut dogshit, limetech (unraid makers) released so many buggy updates. Even ones that hard crash the system.
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      436. Unfortunately the response here perfectly highlight why companies try to pull these ‘dirty tricks’ in the firet place. Consumers don’t really reward a company for ‘good’ behavior. And the oversaturation is creating a squize in the NAS market. Sad thing because Synology is still the only company with a good back up solution and and an absolute rock solid OS. Havent had a single issue and ran a NAS sinds 2018. My self built Unraid NAS however was absoluut dogshit, limetech (unraid makers) released so many buggy updates. Even ones that hard crash the system.
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      437. The problem is that it wasn’t _JUST_ the hard drive lock down situation. It was mutltiple anti-user, hostile actions that they took over the last few years.
        One of the most heinous was removing capabilities that were there and advertised for the models, like hardware transcoding, by removing the support modules from their shipping kernel, with zero alternative. Took a bit for some enterprising community members to put it back, and then more recent models hardened the system to be resistant to even that. First it was just HEVC, then it was all hardware transcoding. Forcing indexing processing on to client machines instead of supporting it internally to the system through poorly thought out system apps and browser extensions.

        It is clear that Synology was tempted by the money in enterprise solutions, but their roots are in Small Bussiness/Home-Office and ProSumer. They do not have the support or ability to handle enterprise contracts, but they were willing to estrange all of their ProSumer audience through multiple hostile actions, and meanwhile cause all of their Small Business customers to also re-evaluate their position on the brand as well.

        In their chase for control and in their greed, they have shot themselves in the foot. They deserve the limp in their sales and budget going forward, and the gigantic black eye to their reputation.
        They have sought it and well and truly earned it.
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      438. The problem is that it wasn’t _JUST_ the hard drive lock down situation. It was mutltiple anti-user, hostile actions that they took over the last few years.
        One of the most heinous was removing capabilities that were there and advertised for the models, like hardware transcoding, by removing the support modules from their shipping kernel, with zero alternative. Took a bit for some enterprising community members to put it back, and then more recent models hardened the system to be resistant to even that. First it was just HEVC, then it was all hardware transcoding. Forcing indexing processing on to client machines instead of supporting it internally to the system through poorly thought out system apps and browser extensions.

        It is clear that Synology was tempted by the money in enterprise solutions, but their roots are in Small Bussiness/Home-Office and ProSumer. They do not have the support or ability to handle enterprise contracts, but they were willing to estrange all of their ProSumer audience through multiple hostile actions, and meanwhile cause all of their Small Business customers to also re-evaluate their position on the brand as well.

        In their chase for control and in their greed, they have shot themselves in the foot. They deserve the limp in their sales and budget going forward, and the gigantic black eye to their reputation.
        They have sought it and well and truly earned it.
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      439. It could be one of the reasons you mentioned. Or simply that money talked. The new models have been out for a few months. Sales were probably hit hard enough for them to realise that it wasn’t sustainable and they had to reverse. Better late than never.
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      440. It could be one of the reasons you mentioned. Or simply that money talked. The new models have been out for a few months. Sales were probably hit hard enough for them to realise that it wasn’t sustainable and they had to reverse. Better late than never.
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      441. The only way to fight enshittification is to walk away. They played their hand, and it didn’t go how they expected, but they completely threw away user trust in the process.
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      442. The only way to fight enshittification is to walk away. They played their hand, and it didn’t go how they expected, but they completely threw away user trust in the process.
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      449. The point is and was always GREED. They thought they’d make more money that way and realized soon after, they wouldnt. Its never about making the best product, providing the best service, let alone taking care of your employees or heck, the environment. Its about making money. Thats capitalism for you.
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      450. The point is and was always GREED. They thought they’d make more money that way and realized soon after, they wouldnt. Its never about making the best product, providing the best service, let alone taking care of your employees or heck, the environment. Its about making money. Thats capitalism for you.
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      455. Synology has taught me a lesson that I’ll never forget, don’t trust closed systems. FOSS software and standard hardware are the way forward for me. It’ll take years before I will look at a closed system again.
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      456. Synology has taught me a lesson that I’ll never forget, don’t trust closed systems. FOSS software and standard hardware are the way forward for me. It’ll take years before I will look at a closed system again.
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      457. That doesn’t change anything; the existing devices can be used until they reach the end of their service life. Anyone who makes decisions like that is no longer trustworthy. No more new infrastructure with Synology.
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      458. That doesn’t change anything; the existing devices can be used until they reach the end of their service life. Anyone who makes decisions like that is no longer trustworthy. No more new infrastructure with Synology.
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      459. Thing is when people research buying/building a nas the videos saying Synology devices don’t support drives from other manufacturers will still be out there.
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      460. Thing is when people research buying/building a nas the videos saying Synology devices don’t support drives from other manufacturers will still be out there.
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      463. Excellent points. I’ve sold my 7-year old 5-bay Synology NAS a couple of weeks ago. The price was relatively high compared to the new systems. Possibly the buyer wanted to avoid the disk compatibility policy shenanigans. They may not feel as great about their purchase now. For myself, I followed the news on the policy from the start and this motivated me to switch to Ugreen and start using TrueNAS.
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      464. Excellent points. I’ve sold my 7-year old 5-bay Synology NAS a couple of weeks ago. The price was relatively high compared to the new systems. Possibly the buyer wanted to avoid the disk compatibility policy shenanigans. They may not feel as great about their purchase now. For myself, I followed the news on the policy from the start and this motivated me to switch to Ugreen and start using TrueNAS.
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      477. Videos like this make me want to start using AI to summarize videos and watching on 2x speed. This entire topic could have been covered in the horrible 30 seconds of intro
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      478. Videos like this make me want to start using AI to summarize videos and watching on 2x speed. This entire topic could have been covered in the horrible 30 seconds of intro
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      479. Too late for me. As you said they’ve demonstrated a willingness to throw the customer under the bus so I, as a new user considering my first NAS will probably be going for the UGREEN dxp4800 plus
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      480. Too late for me. As you said they’ve demonstrated a willingness to throw the customer under the bus so I, as a new user considering my first NAS will probably be going for the UGREEN dxp4800 plus
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      481. already get a DS425+ for 218J upgrade, so far my cost isn’t much different as in my location the Segate and WD drives are more expensive than Synology drives at 12TB. But that being said, just updated to 7.3 and yet the NVMe still needing their own drive make me kinda upset.
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      482. already get a DS425+ for 218J upgrade, so far my cost isn’t much different as in my location the Segate and WD drives are more expensive than Synology drives at 12TB. But that being said, just updated to 7.3 and yet the NVMe still needing their own drive make me kinda upset.
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      491. The damage is done. They pulled that switcheroo on people, as well as removing hardware decoding on other devices. If they’re willing to do that, their mindset is polluted and they need a change in direction. Until then, synology is not a viable option.
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      492. The damage is done. They pulled that switcheroo on people, as well as removing hardware decoding on other devices. If they’re willing to do that, their mindset is polluted and they need a change in direction. Until then, synology is not a viable option.
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      493. I’m afraid now that they’ve lost all trust, they can just go and sincerely fuck themselves. Bridge was burnt, now they can sleep in the bed they’ve made.
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      494. I’m afraid now that they’ve lost all trust, they can just go and sincerely fuck themselves. Bridge was burnt, now they can sleep in the bed they’ve made.
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      495. Too late Synology you pissed too many people off, they have all moved to Ugreen, and its way better. Never going back to Synology ever again.

        The fact they are going back to allowing any hard drive shows it had bugger all to do with quality and everything to do with controlling the market.
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      496. Too late Synology you pissed too many people off, they have all moved to Ugreen, and its way better. Never going back to Synology ever again.

        The fact they are going back to allowing any hard drive shows it had bugger all to do with quality and everything to do with controlling the market.
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      497. I got an asustor and am deeply unhappy with how complicated it is too handle, I was tending towards synology for software reasons, are there easier alternatives? After all the devices are still limited in bandwidth and the weak processors
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      498. I got an asustor and am deeply unhappy with how complicated it is too handle, I was tending towards synology for software reasons, are there easier alternatives? After all the devices are still limited in bandwidth and the weak processors
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      499. I had a feeling that this crazy rule would have to change, also I could afford to wait a year.

        Nervous about the future, but saying that, they will not do anything this stupid for a good ten years.
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      500. I had a feeling that this crazy rule would have to change, also I could afford to wait a year.

        Nervous about the future, but saying that, they will not do anything this stupid for a good ten years.
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      511. I’ll be slowly replacing all my Synology devices (DS plus and RS plus series) with UGREEN and Ubiquiti UNAS Pro devices over the next few years. I’ll also advise all my clients to start switching to Ubiquiti and UGREEN from the Synology RS plus and XS devices. It’s been a good run for the last 15 years with Synology. It’s time to say goodbye.
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      512. I’ll be slowly replacing all my Synology devices (DS plus and RS plus series) with UGREEN and Ubiquiti UNAS Pro devices over the next few years. I’ll also advise all my clients to start switching to Ubiquiti and UGREEN from the Synology RS plus and XS devices. It’s been a good run for the last 15 years with Synology. It’s time to say goodbye.
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      513. Didn’t brought a Synology because of J4125.
        Brought a a ugreen because of Synology’s HDD SSD lock.
        Thanks, Synology, I learn how to use Truenas
        I don’t need Synology anymore
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      514. Didn’t brought a Synology because of J4125.
        Brought a a ugreen because of Synology’s HDD SSD lock.
        Thanks, Synology, I learn how to use Truenas
        I don’t need Synology anymore
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      515. I’ve alluded to this before, but it feels a bit like an Intel moment for Synology. Intel ruled the CPU market for years. As a result, they failed to innovate, made only small incremental improvements, wouldn’t offer more than four cores on mainstream CPU’;s etc. They sat on their laurels, assured they were king. Then, AMD’s Zen CPU architecture launched. Sure, it wasn’t as polished an experience with early chip set drivers etc. However, it disrupted the market, offering users up to double the course at lower prices. Years later, AMD have arguably won the desktop CPU market from a player considered untouchable and too large to fail.

        Synology is experiencing its Intel moment.

        The question is, how will they respond in terms of future products.
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      516. I’ve alluded to this before, but it feels a bit like an Intel moment for Synology. Intel ruled the CPU market for years. As a result, they failed to innovate, made only small incremental improvements, wouldn’t offer more than four cores on mainstream CPU’;s etc. They sat on their laurels, assured they were king. Then, AMD’s Zen CPU architecture launched. Sure, it wasn’t as polished an experience with early chip set drivers etc. However, it disrupted the market, offering users up to double the course at lower prices. Years later, AMD have arguably won the desktop CPU market from a player considered untouchable and too large to fail.

        Synology is experiencing its Intel moment.

        The question is, how will they respond in terms of future products.
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      519. Still cannot find any of the 20 TB+ Ironwolf Drives on their 1825 compatibility list. As long as they are not putting modern high volume third party drives on their compatibility list I am not going to buy any of their products since they might change their policy tomorrow again.
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      520. Still cannot find any of the 20 TB+ Ironwolf Drives on their 1825 compatibility list. As long as they are not putting modern high volume third party drives on their compatibility list I am not going to buy any of their products since they might change their policy tomorrow again.
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      523. Lets face it, if you are a Nas enthusiast, you are also likely to be an intelligent person. Shitty corporate shenanigans may work on the masses, but not on someone with a brain.
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      524. Lets face it, if you are a Nas enthusiast, you are also likely to be an intelligent person. Shitty corporate shenanigans may work on the masses, but not on someone with a brain.
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      529. Let me understand correctly this will work on DSM 7.3.
        Great! One HUGE issue though; their 2025 lineup come with 7.2 out of the box. How to you update before putting the drives in? This seems like you will need to start with at least 1 proprietary disk… Great job Synology. You shit the bed hard.
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      530. Let me understand correctly this will work on DSM 7.3.
        Great! One HUGE issue though; their 2025 lineup come with 7.2 out of the box. How to you update before putting the drives in? This seems like you will need to start with at least 1 proprietary disk… Great job Synology. You shit the bed hard.
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      533. They realised that there market wasn’t going stick around for monopoly, it was a hd rebrand , they didn’t manufacture the drives , it was a custom firmware at double the competition, these were small business or home remote worker /lab markets , they neither have the budget or willing to accept being restricted , so it created Vulnerabilities in there network . or was going to support it I’m sure it will not be a full rollback, they will still limit it’s supported drives or lack the ability to support latest larger drives for pb storage . They killed there market I went to aoostar instead with Linux, proxmox and lime , zero problems , latest hardware, and cheaper than synology devices , it’s does everything I need without the drama , and rua regular drive backup drive cycle for essential, off site disaster recovery , this box rocks
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      534. They realised that there market wasn’t going stick around for monopoly, it was a hd rebrand , they didn’t manufacture the drives , it was a custom firmware at double the competition, these were small business or home remote worker /lab markets , they neither have the budget or willing to accept being restricted , so it created Vulnerabilities in there network . or was going to support it I’m sure it will not be a full rollback, they will still limit it’s supported drives or lack the ability to support latest larger drives for pb storage . They killed there market I went to aoostar instead with Linux, proxmox and lime , zero problems , latest hardware, and cheaper than synology devices , it’s does everything I need without the drama , and rua regular drive backup drive cycle for essential, off site disaster recovery , this box rocks
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      539. Their potential returning customers already ran away along with newcomers. sigh
        Was it a campaign ran by some stupid investment fund? The pattern is so similar. Try to earn a lot and exit without understanding the market.
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      540. Their potential returning customers already ran away along with newcomers. sigh
        Was it a campaign ran by some stupid investment fund? The pattern is so similar. Try to earn a lot and exit without understanding the market.
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      547. I have a DS920+. Running fine and no complaints whatsoever. However, given its age, it’s time to think of a replacement. I was looking into DS925+. But with this policy change, I decided I won’t be going with Synology anymore and instead would get a Unifi NAS, since the rest of my network is already with Unifi. I couldn’t care less about the rollback of their policy. The trust is lost and I’m not going back.
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      548. I have a DS920+. Running fine and no complaints whatsoever. However, given its age, it’s time to think of a replacement. I was looking into DS925+. But with this policy change, I decided I won’t be going with Synology anymore and instead would get a Unifi NAS, since the rest of my network is already with Unifi. I couldn’t care less about the rollback of their policy. The trust is lost and I’m not going back.
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      551. very obviously .. the point is purely greed. In most markets companies doe these dirty tricks that make early movers pay premium in some way, and when the amount of sold parts reaches a treshold, they remove either this kinda restrictions, or simply lowering the price to the planned selling price. ????
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      552. very obviously .. the point is purely greed. In most markets companies doe these dirty tricks that make early movers pay premium in some way, and when the amount of sold parts reaches a treshold, they remove either this kinda restrictions, or simply lowering the price to the planned selling price. ????
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      555. A few weeks ago I replaced my offsite backup DS215j with a DXP2800 and tried TrueNAS for the first time. Very excited to try an open source NAS OS and ZFS on a low power NAS for the first time. And HDD I want, up to date filesystem, and I could move the drives to another computer and still use the data. So now I’m beginning to think about how to replace my synology 8 bay in the next few months.
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      556. A few weeks ago I replaced my offsite backup DS215j with a DXP2800 and tried TrueNAS for the first time. Very excited to try an open source NAS OS and ZFS on a low power NAS for the first time. And HDD I want, up to date filesystem, and I could move the drives to another computer and still use the data. So now I’m beginning to think about how to replace my synology 8 bay in the next few months.
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      561. I have a 1523 and a 918 as a back up. At that rate, i’ll probably pay attention again about 2028. Until then, I’m happy with using DSM and not at all interested in learning a different OS. I worry more that Synology no longer needs or wants my business, which will impact all sorts of other parts of my set-up.
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      562. I have a 1523 and a 918 as a back up. At that rate, i’ll probably pay attention again about 2028. Until then, I’m happy with using DSM and not at all interested in learning a different OS. I worry more that Synology no longer needs or wants my business, which will impact all sorts of other parts of my set-up.
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      565. The point is, ladies and gentlemen, that greed, for lack of a better word, is good. Greed is right, greed works. Greed clarifies, cuts through and captures the essence of the evolutionary spirit. Greed in all of its forms. Greed for life, money, love, knowledge, has marked the upward surge of mankind, and greed – you mark my words – will not only save Synology, but that other malfunctioning corporation called the Taiwan.
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      566. The point is, ladies and gentlemen, that greed, for lack of a better word, is good. Greed is right, greed works. Greed clarifies, cuts through and captures the essence of the evolutionary spirit. Greed in all of its forms. Greed for life, money, love, knowledge, has marked the upward surge of mankind, and greed – you mark my words – will not only save Synology, but that other malfunctioning corporation called the Taiwan.
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      571. Too late and ‘not enough’: I am sooo happy since July with my powerful DXP6800 (powerful i5, 64GB, 2x10Gbit Ethernet, free HD’ (mixed HDDs,& SSD) …and thanks to PCIe Slot: Nvidia Tesla T4 for AI)…my secondary DS723+ will soon become a DXP2800…also free OS choice is great: tried ZimaOS – but UGOS is good so far. What is missing (compared to DSM) i add via Docker
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      572. Too late and ‘not enough’: I am sooo happy since July with my powerful DXP6800 (powerful i5, 64GB, 2x10Gbit Ethernet, free HD’ (mixed HDDs,& SSD) …and thanks to PCIe Slot: Nvidia Tesla T4 for AI)…my secondary DS723+ will soon become a DXP2800…also free OS choice is great: tried ZimaOS – but UGOS is good so far. What is missing (compared to DSM) i add via Docker
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      575. Synology who? Love it when companies are dumb enough to think they dictate demand not the consumers that buy their products. They have been rolling out minor updates for years. Mediocre product at a high price. They have had great software that has hand its hands tied behind its back with poor hardware selection. No real product development for years. They lost the market they basically created.
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      576. Synology who? Love it when companies are dumb enough to think they dictate demand not the consumers that buy their products. They have been rolling out minor updates for years. Mediocre product at a high price. They have had great software that has hand its hands tied behind its back with poor hardware selection. No real product development for years. They lost the market they basically created.
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      577. the damage is done. What happens if in 1-2 years they decide to pull again the support for 3rd party disks.
        They just was not expecting this blowback and that the rest of the NAS vendors to gain so much share in just 5-6 months. They thought they were they only ones in market and can do whatever they want.
        Synology was always my suggestion since they are easy to use and have great integrations and apps. But trust is gone.
        too little too late.
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      578. the damage is done. What happens if in 1-2 years they decide to pull again the support for 3rd party disks.
        They just was not expecting this blowback and that the rest of the NAS vendors to gain so much share in just 5-6 months. They thought they were they only ones in market and can do whatever they want.
        Synology was always my suggestion since they are easy to use and have great integrations and apps. But trust is gone.
        too little too late.
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      581. The u-turn doesn’t change the fact that Synology hardware has been lagging behind for the last five years. Other companies has caught up and it’s really just the software that sets Synology apart from the rest (something they have started to erode anyway). I’ve been running a hackology since 2017 and really wanted to buy a real Synology this year, but I’m already looking for another brand…
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      582. The u-turn doesn’t change the fact that Synology hardware has been lagging behind for the last five years. Other companies has caught up and it’s really just the software that sets Synology apart from the rest (something they have started to erode anyway). I’ve been running a hackology since 2017 and really wanted to buy a real Synology this year, but I’m already looking for another brand…
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      585. I will be switching to UGREEN I have an old DS216+II that has been great so far and I was looking to get one of the 2025 units until I saw this then I started checking other alternatives. Nothing prevents them from doing that again. No thanks. Also upgrading the memory is locked to synology.
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      586. I will be switching to UGREEN I have an old DS216+II that has been great so far and I was looking to get one of the 2025 units until I saw this then I started checking other alternatives. Nothing prevents them from doing that again. No thanks. Also upgrading the memory is locked to synology.
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      587. I have a DSxx16+ unit, which I got months before the xx21’s were released (ugh) so I was going to wait for the next cycle. When they brought out their own branded drives, I kinda liked the idea that they could update firmware on the fly, as opposed to my WD drives. I was considering this path as a nice option, but as soon as the made it mandatory, I nope’d out of that idea. It’s nice to see them back in the right direction, hope it lasts… I still haven’t decided my upgrade path yet, but I have so much more to consider now
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      588. I have a DSxx16+ unit, which I got months before the xx21’s were released (ugh) so I was going to wait for the next cycle. When they brought out their own branded drives, I kinda liked the idea that they could update firmware on the fly, as opposed to my WD drives. I was considering this path as a nice option, but as soon as the made it mandatory, I nope’d out of that idea. It’s nice to see them back in the right direction, hope it lasts… I still haven’t decided my upgrade path yet, but I have so much more to consider now
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      589. when they bring video station back i will come back . i like products with a full 1st party ecosystem . if they dont have that you might as well get the best bang for your buck in regards to hardware .
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      590. when they bring video station back i will come back . i like products with a full 1st party ecosystem . if they dont have that you might as well get the best bang for your buck in regards to hardware .
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      593. Woohooo???? I Just woke Up and the first I’ve seen is this video. This is gonna be a great day. Because of Synologys HDD”decisions” in the past I wanted to buy a DS1821+ but NOW I can go with the newer one. Thank you!❤
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      594. Woohooo???? I Just woke Up and the first I’ve seen is this video. This is gonna be a great day. Because of Synologys HDD”decisions” in the past I wanted to buy a DS1821+ but NOW I can go with the newer one. Thank you!❤
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      601. Too little too late. What’s stopping them to try it again next year? Nothing. I’m not touching Synology with a 10 ft pole, and I’ll advise everyone I know to do the same.
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      602. Too little too late. What’s stopping them to try it again next year? Nothing. I’m not touching Synology with a 10 ft pole, and I’ll advise everyone I know to do the same.
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      603. Before this, I was planning on getting a Synology when the time for a NAS came. This sent me down the rabbit hole of looking for alternatives and made me aware of other options. Unlikely to get the Synology now.
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      604. Before this, I was planning on getting a Synology when the time for a NAS came. This sent me down the rabbit hole of looking for alternatives and made me aware of other options. Unlikely to get the Synology now.
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      617. Synology ignored their customers for months. They became both intransigent and arrogant. Rather than decide quickly to reverse this decision, they clung on, digging their heels in. Even if you discount their user base, choosing to restrict HDD options when the likes of Ugreen and others are challenging Synology like never before beggars belief. It smacks of complacence and a belief that they owned this space.

        Months later, their image and sales have taken a nosedive, existing and future customers have turned away from the brand, their recent event saw rows of empty chairs and the rep justifying the lock-insounded flat and unenthusiastic using the usual word-salad excuses.

        Now, is when they decide to listen.

        The damage is done, their name has been tarnished and I’d love to see their sales figures. Money is why they put this policy in place despite all the flowery corp[orate BS explanations, and it’s money that has forced them to U-turn.

        By the time I need to replace my Synology machines, I may well be seeing the likes of Ugreen on parity as far as software, and they’ll certainly be way ahead on hardware.

        If I were Synology now, and had suffered this black eye and bloody nose, I’d rethink my future roadmap and start upping their hardware game big time. Only then do I think they can reclaim some of their lost reputation.

        It’s a shame we had to shout before they bothered to listen.
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      618. Synology ignored their customers for months. They became both intransigent and arrogant. Rather than decide quickly to reverse this decision, they clung on, digging their heels in. Even if you discount their user base, choosing to restrict HDD options when the likes of Ugreen and others are challenging Synology like never before beggars belief. It smacks of complacence and a belief that they owned this space.

        Months later, their image and sales have taken a nosedive, existing and future customers have turned away from the brand, their recent event saw rows of empty chairs and the rep justifying the lock-insounded flat and unenthusiastic using the usual word-salad excuses.

        Now, is when they decide to listen.

        The damage is done, their name has been tarnished and I’d love to see their sales figures. Money is why they put this policy in place despite all the flowery corp[orate BS explanations, and it’s money that has forced them to U-turn.

        By the time I need to replace my Synology machines, I may well be seeing the likes of Ugreen on parity as far as software, and they’ll certainly be way ahead on hardware.

        If I were Synology now, and had suffered this black eye and bloody nose, I’d rethink my future roadmap and start upping their hardware game big time. Only then do I think they can reclaim some of their lost reputation.

        It’s a shame we had to shout before they bothered to listen.
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      621. I have synology NAS, about a year ago purchased a Ugreen. I’m very pleased with theUGREEN. Just the UGreen photo app in my opinion is way better than Synology. Won’t purchase synology again, next purchase will also be Ugreen.
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      622. I have synology NAS, about a year ago purchased a Ugreen. I’m very pleased with theUGREEN. Just the UGreen photo app in my opinion is way better than Synology. Won’t purchase synology again, next purchase will also be Ugreen.
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      623. I upgraded earlier this year and was going to hold out for the 2025 models but the drive compatibility was a dealbreaker for me. I ended up getting an older model synology and the next upgrade will probably not be a synology. Too little too late.
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      624. I upgraded earlier this year and was going to hold out for the 2025 models but the drive compatibility was a dealbreaker for me. I ended up getting an older model synology and the next upgrade will probably not be a synology. Too little too late.
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      631. My current NAS, in addition to easy NAS-tasks, also runs hyper backup to another NAS, a few docker images, Dropbox sync, a few PHP scripts, DNS, DHCP. So yes I’m very happy about that, because I’d prefer to avoid to find another product which does all the same and migrates automagically. I’m in that age where a prefer to spend a little more with less headaches or weeks of work on top on my spare time.
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      632. My current NAS, in addition to easy NAS-tasks, also runs hyper backup to another NAS, a few docker images, Dropbox sync, a few PHP scripts, DNS, DHCP. So yes I’m very happy about that, because I’d prefer to avoid to find another product which does all the same and migrates automagically. I’m in that age where a prefer to spend a little more with less headaches or weeks of work on top on my spare time.
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      635. I didn’t know about this until after I had set up two Synology units with standard NAS specified drives from Seagate and although it did complain about non-supported drives they did what I wanted.

        I can however accept if they do list drives proven to be unsuitable, but that’s a different question, and those drives are likely to be unsuitable for other NAS units as well.

        If you only have a list of accepted drives then you will discover customers complaining about that they can’t install drives they already have or that the offering of drives from the NAS supplier is lagging behind in capacity.
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      636. I didn’t know about this until after I had set up two Synology units with standard NAS specified drives from Seagate and although it did complain about non-supported drives they did what I wanted.

        I can however accept if they do list drives proven to be unsuitable, but that’s a different question, and those drives are likely to be unsuitable for other NAS units as well.

        If you only have a list of accepted drives then you will discover customers complaining about that they can’t install drives they already have or that the offering of drives from the NAS supplier is lagging behind in capacity.
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      637. well, too late, already purchased a terramaster as secondary nas/backup target for my ds1819, and will wait another 5 years or so to upgrade the main nas if it requires it.
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      638. well, too late, already purchased a terramaster as secondary nas/backup target for my ds1819, and will wait another 5 years or so to upgrade the main nas if it requires it.
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      647. I bought an RS2423+ and it was also vendor locked (something I found out after I took delivery of it) – but at the time Synology’s drives were a few Terabytes behind the rest of the industry (in addition to their outrageous prices) – I ended up using the Dave Russell database to get the constant warning state to go away (which also prevented data scrubbing and other automated maintenance from running).

        I’m glad to see they’re putting the enforcement on the plus series in the bin, but any word on the RS series? Will we finally get out of the hell we’ve been dealing with for the last couple of years?

        At this point, I may continue my plan to add drives to the array, but when this chassis comes due for replacement (My DS1815+ lasted 8 years, so I’ll likely start looking in the next 2-3 years), I’ll likely look at 45 HomeLab or something similar, since it’s open architecture, unless Synology can prove different in the next few years.
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      648. I bought an RS2423+ and it was also vendor locked (something I found out after I took delivery of it) – but at the time Synology’s drives were a few Terabytes behind the rest of the industry (in addition to their outrageous prices) – I ended up using the Dave Russell database to get the constant warning state to go away (which also prevented data scrubbing and other automated maintenance from running).

        I’m glad to see they’re putting the enforcement on the plus series in the bin, but any word on the RS series? Will we finally get out of the hell we’ve been dealing with for the last couple of years?

        At this point, I may continue my plan to add drives to the array, but when this chassis comes due for replacement (My DS1815+ lasted 8 years, so I’ll likely start looking in the next 2-3 years), I’ll likely look at 45 HomeLab or something similar, since it’s open architecture, unless Synology can prove different in the next few years.
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      655. I have.always loved my synology nas. Active backup and drive are so great for my use. But they have lost me from buying any future products from them I dont trust they won’t do it again. I’ll use mine until it dies just for backup and drive sync..have already been migrating to using TrueNas for more then just my media. Too little too late . Thanks for the video
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      656. I have.always loved my synology nas. Active backup and drive are so great for my use. But they have lost me from buying any future products from them I dont trust they won’t do it again. I’ll use mine until it dies just for backup and drive sync..have already been migrating to using TrueNas for more then just my media. Too little too late . Thanks for the video
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      659. The only reason I’d consider them again is bc they aren’t Chinese made. But I became an expert in NAS after their drive locks and feature removal so idk… I think I moved on. I have learned so much.
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      660. The only reason I’d consider them again is bc they aren’t Chinese made. But I became an expert in NAS after their drive locks and feature removal so idk… I think I moved on. I have learned so much.
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      667. Synology have shown their true face and their contempt for the users. I myself will not be going back to the brand and will buy something else instead or go full DYI. What Synology have disregarded is that it’s not 2010 any more, and the use of linux is not limited to a handful of sorcerers living in their man caves. We have AI now, so the barrier of entry into a DYI or another linux based solution has never been lower. When an AI can write scripts or entire applications, Synology’s polished DSM suddendly doesn’t differ much from hypervisors or other NAS operating systems. I just hope the people will remember how Synology f.d them not once (with the HDDs) but twice (with the codec). When you have to go online and search for a workaround to use your device (which you had a PREMIUM for because of the software anyway), then there’s no point in sticking with a consumer-unfriendly company like Synology. The sooner Synology get to the FO part of the FAFO acronym, the better.
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      668. Synology have shown their true face and their contempt for the users. I myself will not be going back to the brand and will buy something else instead or go full DYI. What Synology have disregarded is that it’s not 2010 any more, and the use of linux is not limited to a handful of sorcerers living in their man caves. We have AI now, so the barrier of entry into a DYI or another linux based solution has never been lower. When an AI can write scripts or entire applications, Synology’s polished DSM suddendly doesn’t differ much from hypervisors or other NAS operating systems. I just hope the people will remember how Synology f.d them not once (with the HDDs) but twice (with the codec). When you have to go online and search for a workaround to use your device (which you had a PREMIUM for because of the software anyway), then there’s no point in sticking with a consumer-unfriendly company like Synology. The sooner Synology get to the FO part of the FAFO acronym, the better.
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      669. The day that they rolled out this policy, is the day that Synology became “SHIT”-nology! There are stupids and there are “STUPIDS”, which Synology took the latter one. If they do go bankrupt, no one will ever care at all, because of the Idiots that runs the company to the ground, is ????% their own fault.
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      670. The day that they rolled out this policy, is the day that Synology became “SHIT”-nology! There are stupids and there are “STUPIDS”, which Synology took the latter one. If they do go bankrupt, no one will ever care at all, because of the Idiots that runs the company to the ground, is ????% their own fault.
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      673. My WTR Max Pro arrived last Thursday and my new drives show up tomorrow. Even after all the shipping headaches from Aoostar, absolutely nothing is stopping me from leaving my 918+ and going back to Synology. They cancelled video station, stupid no pci slot, 2.5Gbs networking, and the drive debacle just killed them. I’ve been doing hard research for months and your channel has been great!
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      674. My WTR Max Pro arrived last Thursday and my new drives show up tomorrow. Even after all the shipping headaches from Aoostar, absolutely nothing is stopping me from leaving my 918+ and going back to Synology. They cancelled video station, stupid no pci slot, 2.5Gbs networking, and the drive debacle just killed them. I’ve been doing hard research for months and your channel has been great!
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      675. My current Synology will be my last, the Ugreen is looking better all the time,
        here is a thought, have a “what you can replace your Synology NAS with video” from 2 bays to 8 or something.
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      676. My current Synology will be my last, the Ugreen is looking better all the time,
        here is a thought, have a “what you can replace your Synology NAS with video” from 2 bays to 8 or something.
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      681. This is great news but I couldn’t wait any longer and went ahead and purchased one of their competitors NAS solutions. I’m good for now and might consider Synology in 5 years if they still support 3rd party hard drives.
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      682. This is great news but I couldn’t wait any longer and went ahead and purchased one of their competitors NAS solutions. I’m good for now and might consider Synology in 5 years if they still support 3rd party hard drives.
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      685. Too right mate. Too bleeding little, too bleeding late. I’ve opted for a UGreen DXP8800Plus 8 bay NAS and a QNAP TS-653D 6 bay NAS. I still have ye ol’ Synology DS1815+ 8 bay NAS and it has served me well but I won’t likely buy another Synology NAS again. There are better options out there for my needs.
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      686. Too right mate. Too bleeding little, too bleeding late. I’ve opted for a UGreen DXP8800Plus 8 bay NAS and a QNAP TS-653D 6 bay NAS. I still have ye ol’ Synology DS1815+ 8 bay NAS and it has served me well but I won’t likely buy another Synology NAS again. There are better options out there for my needs.
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      691. My DS1817 Net ports seemed to be playing up so had to buy a new NAS. Need a second one soon (some other brand) (may keep 1817 as a backup) but this changes things a bit. Be pretty convenient to just move the 8 x 16TB Exo HD’s to a new Synology 8 bay. But will that work….
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      692. My DS1817 Net ports seemed to be playing up so had to buy a new NAS. Need a second one soon (some other brand) (may keep 1817 as a backup) but this changes things a bit. Be pretty convenient to just move the 8 x 16TB Exo HD’s to a new Synology 8 bay. But will that work….
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      695. I have 2x 1821+s that I would have upgraded down the road, but for now I’ll wait and see what synology does. They still work great for me and have plenty of life left in them. When they need replacement I’ll re-evaluate and see what’s out there. Nice thing about synology still is their devices are so easy to get up and running.
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      696. I have 2x 1821+s that I would have upgraded down the road, but for now I’ll wait and see what synology does. They still work great for me and have plenty of life left in them. When they need replacement I’ll re-evaluate and see what’s out there. Nice thing about synology still is their devices are so easy to get up and running.
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      703. How to destroy your brand 101….
        They need to add the 10gb port and the nvme for 300$ now. No more respect for this brand. And i owned 6 Nas from them.
        Ah also, they are impossible to diagnose when there is a hardware problem, not to mention impossible to repair…. ds409 dead, ds 411slim dead, etc.
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      704. How to destroy your brand 101….
        They need to add the 10gb port and the nvme for 300$ now. No more respect for this brand. And i owned 6 Nas from them.
        Ah also, they are impossible to diagnose when there is a hardware problem, not to mention impossible to repair…. ds409 dead, ds 411slim dead, etc.
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      713. I’m still rocking a 1019+ because it’s been working reliably without any issues. I’m still confused as to whether I’ll lose hardware video transcoding if I update to DSM 7.22. Did this apply only to new models or does it apply to older models like mine as well? One of the selling points for me of this unit was the hardware transcoding. They prominently mention it on the PDF brochure, and I don’t want to lose that capability.
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      714. I’m still rocking a 1019+ because it’s been working reliably without any issues. I’m still confused as to whether I’ll lose hardware video transcoding if I update to DSM 7.22. Did this apply only to new models or does it apply to older models like mine as well? One of the selling points for me of this unit was the hardware transcoding. They prominently mention it on the PDF brochure, and I don’t want to lose that capability.
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      715. Judging by the comments they fully screwed themselves. That said, inept as they are they’re still ahead of their competition in terms of software. UGreen could have done a lot more to get caught up in the six months they had. We’ll see. Don’t really need a replacement yet so it’s been entertaining to watch from the sidelines. ????
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      716. Judging by the comments they fully screwed themselves. That said, inept as they are they’re still ahead of their competition in terms of software. UGreen could have done a lot more to get caught up in the six months they had. We’ll see. Don’t really need a replacement yet so it’s been entertaining to watch from the sidelines. ????
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      717. Nope. The reversal changes nothing. Synology is STILL taking features away. Haven’t reversed those.

        I will keep my DS923+ for now. I’m waiting to see if Unifi releases something very similar. I feel they will.

        Ugreen has definitely got my attention. Waiting to see what their ecosystem turns out to be and if they have any screwups to see how they handle them.
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      718. Nope. The reversal changes nothing. Synology is STILL taking features away. Haven’t reversed those.

        I will keep my DS923+ for now. I’m waiting to see if Unifi releases something very similar. I feel they will.

        Ugreen has definitely got my attention. Waiting to see what their ecosystem turns out to be and if they have any screwups to see how they handle them.
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      719. wow, shame i spent $350 to build a custom platform that works better, is more capable, and more efficient. the main thing that held me back prior to synology ending support of 3rd party drives was I didnt want to spend so much on a case capable of alot of storage. well even though half the budget was on a case, it was well worth it. wont be going back to synology. at least now there is value in selling my ryzen 5 bay synology. so i guess thanks synology, for pushing me over the edge.
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      720. wow, shame i spent $350 to build a custom platform that works better, is more capable, and more efficient. the main thing that held me back prior to synology ending support of 3rd party drives was I didnt want to spend so much on a case capable of alot of storage. well even though half the budget was on a case, it was well worth it. wont be going back to synology. at least now there is value in selling my ryzen 5 bay synology. so i guess thanks synology, for pushing me over the edge.
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      731. wonder how bad are the sales for the new lineup that they finally decided to u turn. that policy was the perfect kick ppl needed to switch brands for hardware that is actually up to the times and its gonna be awhile before anyone goes back to synology now.
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      732. wonder how bad are the sales for the new lineup that they finally decided to u turn. that policy was the perfect kick ppl needed to switch brands for hardware that is actually up to the times and its gonna be awhile before anyone goes back to synology now.
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      737. This u-turn likes a slap in my face. I’m a wedding photographer. I have been using Synology since 2018. I decided to upgrade my Nas to 8 bays system just right before they release the DS1825+ 2 weeks. I bought the DS1821+ instead the DS1825+ just because of the unsupported third party HDD issue on all 2025 models. I feel I’m so dump to invest all my hard earn money to Synology now. ???? My trust to Synology is completely gone.
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      738. This u-turn likes a slap in my face. I’m a wedding photographer. I have been using Synology since 2018. I decided to upgrade my Nas to 8 bays system just right before they release the DS1825+ 2 weeks. I bought the DS1821+ instead the DS1825+ just because of the unsupported third party HDD issue on all 2025 models. I feel I’m so dump to invest all my hard earn money to Synology now. ???? My trust to Synology is completely gone.
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      739. “Feel they have missed out on hardware upgrades like 2.5GbE ….. and …. ”

        Synology removed more from the 2025 devices… and DSM 7.3, to add further insult, we can see how this will be spun “The all new DSM 7.3, Now with more choice than ever.. use your favourite HDDs!”.

        Personally, I hope the 2025 models flop, and maybe.. just maybe… they’ll realise that trying to peddle antique CPU’s is also bad for business, and the 2026 models will at least come with something that uses DDR5!
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      740. “Feel they have missed out on hardware upgrades like 2.5GbE ….. and …. ”

        Synology removed more from the 2025 devices… and DSM 7.3, to add further insult, we can see how this will be spun “The all new DSM 7.3, Now with more choice than ever.. use your favourite HDDs!”.

        Personally, I hope the 2025 models flop, and maybe.. just maybe… they’ll realise that trying to peddle antique CPU’s is also bad for business, and the 2026 models will at least come with something that uses DDR5!
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      753. I owe Synology a big thank you – Before that policy, I’d have just stuck with the OS I was accustomed to. But because they dug into their insane customer-last position, I rejected their brand during my upgrade cycle and now have a NAS running much better hardware and software with TrueNAS
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      754. I owe Synology a big thank you – Before that policy, I’d have just stuck with the OS I was accustomed to. But because they dug into their insane customer-last position, I rejected their brand during my upgrade cycle and now have a NAS running much better hardware and software with TrueNAS
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      755. The damage has already been done, trust in the brand has been lost. For the next few years, customers and investors will have their fingers on the pulse of the company and will be recording their every move. They need to rebuild their trust because they are now almost at the brink. And the competition has smelled blood in the investor waters.
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      756. The damage has already been done, trust in the brand has been lost. For the next few years, customers and investors will have their fingers on the pulse of the company and will be recording their every move. They need to rebuild their trust because they are now almost at the brink. And the competition has smelled blood in the investor waters.
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      757. I am in the market for a larger NAS specifically like a 4 bay currently have a Synology 220J whilst this works fine / ok for what I use for as a server for my digitised music streamed to a player over my home network. I want to do the same for Movies so a 4 bay , originally looked at a newer Synology like the 423 / 923, but they have gone to be replaced by the 25 series. This U turn whilst appreciated I have been looking elsewhere. Not going to run plex, just using to store then send over my home network to a media player to handle upscale to 4K for those non 4k movies.
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      758. I am in the market for a larger NAS specifically like a 4 bay currently have a Synology 220J whilst this works fine / ok for what I use for as a server for my digitised music streamed to a player over my home network. I want to do the same for Movies so a 4 bay , originally looked at a newer Synology like the 423 / 923, but they have gone to be replaced by the 25 series. This U turn whilst appreciated I have been looking elsewhere. Not going to run plex, just using to store then send over my home network to a media player to handle upscale to 4K for those non 4k movies.
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      763. Let’s wait for version 8 of DSM which introduces DRM again. Seriously, anyone who goes through this loop needs to fire anyone associated in the company with that decision to expunge that group of business drivers. It’s not a “dead” issue, merely outvoted for now
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      764. Let’s wait for version 8 of DSM which introduces DRM again. Seriously, anyone who goes through this loop needs to fire anyone associated in the company with that decision to expunge that group of business drivers. It’s not a “dead” issue, merely outvoted for now
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      765. Knew this was coming. They got greedy, those drives are the same ones we can buy anywhere just with their label. They alienated their existing customer base, and now they are gonna piss off every customer that was forced to pay extra for their drives. Good job Synology. I left and turned down all my nas’s and moved to other vendors the day they announced it. Not coming back.
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      766. Knew this was coming. They got greedy, those drives are the same ones we can buy anywhere just with their label. They alienated their existing customer base, and now they are gonna piss off every customer that was forced to pay extra for their drives. Good job Synology. I left and turned down all my nas’s and moved to other vendors the day they announced it. Not coming back.
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      767. Money talks, for Synology to revert this change 6 months later is likely due to the hit in profit. In addition to the increased competition, users have more options now as compared to a few years ago.
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      768. Money talks, for Synology to revert this change 6 months later is likely due to the hit in profit. In addition to the increased competition, users have more options now as compared to a few years ago.
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      769. One of the nice things about Synology is their Synology Hybrid Raid or SHR. It lets you add drives or replace drives to easily expand your storage space. You can also mix-n-match drives of different sizes. Does any other NAS manufacturer offer something similar? I started with two 8TB drives in my Synology 918+ 4-bay NAS. Then I added another 8TB… and then another. Then I started replacing those 8TB drives with 16TB drives. And it was easy. It’s the main reason I chose a Synology NAS instead of another traditional RAID system where you’re stuck with whatever drives you start with.
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      770. One of the nice things about Synology is their Synology Hybrid Raid or SHR. It lets you add drives or replace drives to easily expand your storage space. You can also mix-n-match drives of different sizes. Does any other NAS manufacturer offer something similar? I started with two 8TB drives in my Synology 918+ 4-bay NAS. Then I added another 8TB… and then another. Then I started replacing those 8TB drives with 16TB drives. And it was easy. It’s the main reason I chose a Synology NAS instead of another traditional RAID system where you’re stuck with whatever drives you start with.
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      771. I already brought a UGREEN nas when they messed up the harddrive support. I probably won’t try Synology since I think it’s absolutely possible that they make another U-turn in the future.
        Not to mention it’s actually better to set an example for the industry about what’s going to happen if you get too greedy.
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      772. I already brought a UGREEN nas when they messed up the harddrive support. I probably won’t try Synology since I think it’s absolutely possible that they make another U-turn in the future.
        Not to mention it’s actually better to set an example for the industry about what’s going to happen if you get too greedy.
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      773. I just mentally accepted going with ugreen this week… wtf, oh well , will follow you and spaceRex videos , I think it’s better value for me starting off rather than synology
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      774. I just mentally accepted going with ugreen this week… wtf, oh well , will follow you and spaceRex videos , I think it’s better value for me starting off rather than synology
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      779. I am a consumer, however I use the full OEM stack. For me, security, reliability, maintenance and ease of use are more important as I am storing critical documents. Saving $200 on drives by going third party isn’t worth much if I have to spend time and effort to address compatability/drive loss issues. I have other things I want to spend time on.

        My biggest issue with the drive lock-in was the consumer backlash. Would this reduce demand for Synology’s product such that they would not longer be around to provide long term support. I wish they hard just let users use third party drives with a disclaimer of the potential risks.

        I am concerned about the long time it took them to pull back on their policy of frive lock-in. It means they are probably going to spend then next couple of years contending with the fall-out when they could have been focused on delivering new products/features instead.
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      780. I am a consumer, however I use the full OEM stack. For me, security, reliability, maintenance and ease of use are more important as I am storing critical documents. Saving $200 on drives by going third party isn’t worth much if I have to spend time and effort to address compatability/drive loss issues. I have other things I want to spend time on.

        My biggest issue with the drive lock-in was the consumer backlash. Would this reduce demand for Synology’s product such that they would not longer be around to provide long term support. I wish they hard just let users use third party drives with a disclaimer of the potential risks.

        I am concerned about the long time it took them to pull back on their policy of frive lock-in. It means they are probably going to spend then next couple of years contending with the fall-out when they could have been focused on delivering new products/features instead.
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      789. I had no issue with them launching their own brand HDDs, but blocking other NAS specific drives (Red / purple ) series, etc was a d!ck move. They took the initiative of flagging incorrect drives used for a nas but implemented it the worst anti consumer possible by blocking.

        I’ve seen people using very low TBW ssds for high write applications or using performance drives on NAS just because… which would eventually lead to disasters anyway but that’s users’ own mistakes not on nas maker. They should have stopped at flagging and warning but not blocking.
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      790. I had no issue with them launching their own brand HDDs, but blocking other NAS specific drives (Red / purple ) series, etc was a d!ck move. They took the initiative of flagging incorrect drives used for a nas but implemented it the worst anti consumer possible by blocking.

        I’ve seen people using very low TBW ssds for high write applications or using performance drives on NAS just because… which would eventually lead to disasters anyway but that’s users’ own mistakes not on nas maker. They should have stopped at flagging and warning but not blocking.
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      795. Great news, Now if they really want to entice all their customers who are looking elsewhere but haven’t spent anything yet, Synology need a 10% discount on their 2025 lineup, Seeing as the hardware is so outdated compared to competition.
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      796. Great news, Now if they really want to entice all their customers who are looking elsewhere but haven’t spent anything yet, Synology need a 10% discount on their 2025 lineup, Seeing as the hardware is so outdated compared to competition.
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      801. On the one hand, I am glad.

        People I deal with who will want one in the next year or two it looks like they’ll be able to use more affordable drive options without a lot of scary warnings or other hassles.

        As for me, when it comes time to replace my older synology that’s still acting as the local backup box because of the wonderful software they have, this is also good news.

        That said…

        I recently purchased a ugreen. It’s now my primary server, and dollar for dollar, performance wise, never mind the attention to design details, it’s a very nice piece of kit. It’s been an outstanding home server, and has a nice media suite baked into it. The backups are not everything I want them to be, but hey, that’s why I’ve got the old synology. But as maintenance first line storage, that, or one of the unifi boxes, are outstanding.
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      802. On the one hand, I am glad.

        People I deal with who will want one in the next year or two it looks like they’ll be able to use more affordable drive options without a lot of scary warnings or other hassles.

        As for me, when it comes time to replace my older synology that’s still acting as the local backup box because of the wonderful software they have, this is also good news.

        That said…

        I recently purchased a ugreen. It’s now my primary server, and dollar for dollar, performance wise, never mind the attention to design details, it’s a very nice piece of kit. It’s been an outstanding home server, and has a nice media suite baked into it. The backups are not everything I want them to be, but hey, that’s why I’ve got the old synology. But as maintenance first line storage, that, or one of the unifi boxes, are outstanding.
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      805. They have a probation period. They need to regain the trust of their customers and that might take a few years.

        Good news though. Not too many people should be angry by this. They will, but they shouldn’t
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      806. They have a probation period. They need to regain the trust of their customers and that might take a few years.

        Good news though. Not too many people should be angry by this. They will, but they shouldn’t
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      807. Too late. Purchased my first Nas a few months ago and went with Ugreen.

        In my opinion this is worst than a data breach. A data breach isn’t anticipated and usually an attack by an outside party. This was an anti consumer choice by them that no one asked for or favored just to pad their profit margins. Consumer trust lost.

        While they were innovating new ways to increase profits at their customers expense, Ugreen released their UPS.
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      808. Too late. Purchased my first Nas a few months ago and went with Ugreen.

        In my opinion this is worst than a data breach. A data breach isn’t anticipated and usually an attack by an outside party. This was an anti consumer choice by them that no one asked for or favored just to pad their profit margins. Consumer trust lost.

        While they were innovating new ways to increase profits at their customers expense, Ugreen released their UPS.
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      809. Lol. All the defenders are now silent. I was constantly told that only loud minority of users are complaining. And it benefits the casual user as it helpful for “support”.
        Sigh.
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      810. Lol. All the defenders are now silent. I was constantly told that only loud minority of users are complaining. And it benefits the casual user as it helpful for “support”.
        Sigh.
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      813. There is no greater danger than underestimating your opponent.
        — Sun Tzu ????

        (P.S. I got a Ugreen 2-bay and a Minisforum N5 Pro, and trashed my Synology, which is where it belongs ????️)
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      814. There is no greater danger than underestimating your opponent.
        — Sun Tzu ????

        (P.S. I got a Ugreen 2-bay and a Minisforum N5 Pro, and trashed my Synology, which is where it belongs ????️)
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      815. This entire fiasco caused me to re-evaluate and realize that by going with a different brand I can get much better hardware and thus performance.

        So no, Synology is dead to me.
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      816. This entire fiasco caused me to re-evaluate and realize that by going with a different brand I can get much better hardware and thus performance.

        So no, Synology is dead to me.
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      817. 떠난 고객은 다시돌아오지 않는다. hdd팔아서 부자되어라. 거짓말쟁이 시놀로지. 역시 대만은 중국인의 피가 흐르내. 돈에 눈먼 시놀로지 경영진.
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      818. 떠난 고객은 다시돌아오지 않는다. hdd팔아서 부자되어라. 거짓말쟁이 시놀로지. 역시 대만은 중국인의 피가 흐르내. 돈에 눈먼 시놀로지 경영진.
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      819. Good move but as a home user with Plex (transcoding etc), the hardware offerings in the 2025 range is just BAD. Also, are we able to use transcoding in the 2025 range now or is this still being nerfed?
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      820. Good move but as a home user with Plex (transcoding etc), the hardware offerings in the 2025 range is just BAD. Also, are we able to use transcoding in the 2025 range now or is this still being nerfed?
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      823. I was happy with my DS916+ But this shows vendors cannot be trusted.
        In the past I used DIY solutions based on various linux flavours using samba and nfs. I went to Synology for ease of use. It has served me well.
        But I think I’m going back to DIY, but then with TrueNAS or Unraid to make it a bit easier. Even if Unraid or TrueNAS go in a wrong direction.. The hardware is still standard and the OS can be replaced.
        There are more and more nas style cases for minit-itx. So plan to go that route to replace my 9 year old synology.
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      824. I was happy with my DS916+ But this shows vendors cannot be trusted.
        In the past I used DIY solutions based on various linux flavours using samba and nfs. I went to Synology for ease of use. It has served me well.
        But I think I’m going back to DIY, but then with TrueNAS or Unraid to make it a bit easier. Even if Unraid or TrueNAS go in a wrong direction.. The hardware is still standard and the OS can be replaced.
        There are more and more nas style cases for minit-itx. So plan to go that route to replace my 9 year old synology.
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      825. already bought from ugreen. When you look at people who want to use a nas rather than pay for cloud storage, it is not the kind of group to get trapped into proprietary hardware restrictions for the most part.
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      826. already bought from ugreen. When you look at people who want to use a nas rather than pay for cloud storage, it is not the kind of group to get trapped into proprietary hardware restrictions for the most part.
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      827. If I ever do buy a prebuilt NAS. It won’t be Synology period. But really this just makes me more likely to build my own. Screw these greedy companies that constantly see how much they can get away with!!! ✌️
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      828. If I ever do buy a prebuilt NAS. It won’t be Synology period. But really this just makes me more likely to build my own. Screw these greedy companies that constantly see how much they can get away with!!! ✌️
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      829. ‼ *Synology has lost all credibility:*
        ‼ *1. I bet Synology will start charging very expensive licenses* for standard services such as backup.
        ‼ *2. The Synology hardware in the new models is cheap* compared to the competition.
        ‼ *3. Synology discontinued support for standard apps overnight.* For customers, this is a nightmare!
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      830. ‼ *Synology has lost all credibility:*
        ‼ *1. I bet Synology will start charging very expensive licenses* for standard services such as backup.
        ‼ *2. The Synology hardware in the new models is cheap* compared to the competition.
        ‼ *3. Synology discontinued support for standard apps overnight.* For customers, this is a nightmare!
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      831. Too little too late.. Synology have shot themselves in the foot with their disappointing hardware and ports and speeds, the deletion of some DSM software/CODECs, then the HDD debacle. I no longer trust what Synology might do next.
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      832. Too little too late.. Synology have shot themselves in the foot with their disappointing hardware and ports and speeds, the deletion of some DSM software/CODECs, then the HDD debacle. I no longer trust what Synology might do next.
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      833. In the time I was undecided because of the policy to block hard drives Ubiquuity launched a product that gives me almost everything I wanted and much cheaper, the only reason I was looking at Synology was because it has a flexible RAID or whatever you want to call it when you can have disks with mixed capacities
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      834. In the time I was undecided because of the policy to block hard drives Ubiquuity launched a product that gives me almost everything I wanted and much cheaper, the only reason I was looking at Synology was because it has a flexible RAID or whatever you want to call it when you can have disks with mixed capacities
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      835. I backordered Synology drives at the end of September. Something told me I should have waited. The 3rd-party drives I’d been eyeing dropped a special the same day this announcement hit. I could have bought additional capacity or an extra drive and still had them arrive at the same time. ????
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      836. I backordered Synology drives at the end of September. Something told me I should have waited. The 3rd-party drives I’d been eyeing dropped a special the same day this announcement hit. I could have bought additional capacity or an extra drive and still had them arrive at the same time. ????
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      839. I entered the world of home servers with a Synology NAS DS410j. Quite a few years ago. Just over a year ago I replaced that one with an RS818+. There’s still juice to extract from it. But my move to a rack mounted NAS was geared towards building my own home lab with more powerful machines. So now I got myself 2 13th generation DELL Poweredge servers which are insane in terms of: storage, RAM, CPU power and network connectivity. So hardware wise I am inclined to plan my next NAS upgrade away from Synology; more so in light of the recent policy changes by Synology: hard drives compatibility, disabling harware transcoding, etc.

        Given that open source NAS software solutions are improving, I am looking forward to the moment when migrating from Synology to another platform will be a sensible decision because it will have become just as user friendly.

        So congratulations Synology. You had me. You could have got me all the way. Now that prospect is rather bleak.
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      840. I entered the world of home servers with a Synology NAS DS410j. Quite a few years ago. Just over a year ago I replaced that one with an RS818+. There’s still juice to extract from it. But my move to a rack mounted NAS was geared towards building my own home lab with more powerful machines. So now I got myself 2 13th generation DELL Poweredge servers which are insane in terms of: storage, RAM, CPU power and network connectivity. So hardware wise I am inclined to plan my next NAS upgrade away from Synology; more so in light of the recent policy changes by Synology: hard drives compatibility, disabling harware transcoding, etc.

        Given that open source NAS software solutions are improving, I am looking forward to the moment when migrating from Synology to another platform will be a sensible decision because it will have become just as user friendly.

        So congratulations Synology. You had me. You could have got me all the way. Now that prospect is rather bleak.
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      851. i invested heavily in Synology solutions and after their support team couldn’t recover my data from their busted RAID I moved to other solutions. Anyone want to buy lightly used Synology machines from me?
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      852. i invested heavily in Synology solutions and after their support team couldn’t recover my data from their busted RAID I moved to other solutions. Anyone want to buy lightly used Synology machines from me?
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      857. Yeah, I haven’t ever purchased anything from Synology but when they pulled this shit, they made sure that I never will.

        With all of the power Corporations have these days, the one card we hold is to punish bad behavior when we can. The NAS space is certainly not a monopoly and we have choices. So, sorry, you F-d up and I hope you feel the pain.
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      858. Yeah, I haven’t ever purchased anything from Synology but when they pulled this shit, they made sure that I never will.

        With all of the power Corporations have these days, the one card we hold is to punish bad behavior when we can. The NAS space is certainly not a monopoly and we have choices. So, sorry, you F-d up and I hope you feel the pain.
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      863. Never really cared about this at all. I have two 1823’s with only synology drives. There is no actual competition if you need the software… and small business enterprise focus. The only issue i have with synology is the hardware needs huge boost..they need to support AI and docker better, and keep the focus on security and software like mail plus.
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      864. Never really cared about this at all. I have two 1823’s with only synology drives. There is no actual competition if you need the software… and small business enterprise focus. The only issue i have with synology is the hardware needs huge boost..they need to support AI and docker better, and keep the focus on security and software like mail plus.
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      865. It’s a bit of a SMOKESCREEN, MISDIRECTION by Synology. Here is why: have a look at their NEW technical support-it appears to ba a BRAINLESS AI BOT! The customer is left having to do the heavy lifting, turning “Tech Support” into “DIY Support”. I spent a small fortune on Synology DS925+, 5 synology HDDs, 16GB ECC RAM and they are unable to solve a straightforward problem with Active Backup for Business. They are a bunch of SCAMMERS, in my opinion. I think the “BRAINLESS AI BOT” is based on CEO DERREN LU’s brain! A few hours ago I threatened Synology with a public campaign against them, including posting on NASCompares, and low and behold they pull this rabbit out of the hat! MISDIRECTION or what????
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      866. It’s a bit of a SMOKESCREEN, MISDIRECTION by Synology. Here is why: have a look at their NEW technical support-it appears to ba a BRAINLESS AI BOT! The customer is left having to do the heavy lifting, turning “Tech Support” into “DIY Support”. I spent a small fortune on Synology DS925+, 5 synology HDDs, 16GB ECC RAM and they are unable to solve a straightforward problem with Active Backup for Business. They are a bunch of SCAMMERS, in my opinion. I think the “BRAINLESS AI BOT” is based on CEO DERREN LU’s brain! A few hours ago I threatened Synology with a public campaign against them, including posting on NASCompares, and low and behold they pull this rabbit out of the hat! MISDIRECTION or what????
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      871. Great news I guess. However, after being violated they have already lost my trust and I have moved on. Trust cannot be so easily rebuilt by flipping a switch. The wounds are deep and still fresh. Perhaps with enough time that may change, but I do not foresee that happening anytime soon.
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      872. Great news I guess. However, after being violated they have already lost my trust and I have moved on. Trust cannot be so easily rebuilt by flipping a switch. The wounds are deep and still fresh. Perhaps with enough time that may change, but I do not foresee that happening anytime soon.
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      875. Too little, too late. Ordered a UGREEN NAS today using the link you provided to Amazon. Didn’t even consider a current or recent Synology model. Synology is dead to me.
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      876. Too little, too late. Ordered a UGREEN NAS today using the link you provided to Amazon. Didn’t even consider a current or recent Synology model. Synology is dead to me.
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      877. Too little too late. And whilst we are talking about wasting people’s time why did you disrepectfully waste 33 seconds on my life at the beginning. No I didn’t think you were being cool or edgy. And as you said in your intro after that waste of time “What was the fucking point ?”.
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      878. Too little too late. And whilst we are talking about wasting people’s time why did you disrepectfully waste 33 seconds on my life at the beginning. No I didn’t think you were being cool or edgy. And as you said in your intro after that waste of time “What was the fucking point ?”.
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      893. I had initially planned on Synology, but scrapped that when they announced their idea to only allow their drives. Any vendor that demands you can only use their solution is an immediate no from me. I opted for QNAP and while it may not be as polished as Synology it has worked out just fine for my needs.
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      894. I had initially planned on Synology, but scrapped that when they announced their idea to only allow their drives. Any vendor that demands you can only use their solution is an immediate no from me. I opted for QNAP and while it may not be as polished as Synology it has worked out just fine for my needs.
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      895. I’ve owned 2 Synology NAS devices. Ubiquiti is my next NAS. I’m already in their ecosystem and just waiting for their software to catch up.

        That being said, it’s good that they reversed their policies, at least for existing customers.
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      896. I’ve owned 2 Synology NAS devices. Ubiquiti is my next NAS. I’m already in their ecosystem and just waiting for their software to catch up.

        That being said, it’s good that they reversed their policies, at least for existing customers.
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      903. Well, I already have a UGreen and TrueNAS Scale. All my trust in Synology has been eradicated, what is to stop them doing it again in 7.3.1 or 7.4. No more vendor lock in, regardless of how good their integrations are.
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      904. Well, I already have a UGreen and TrueNAS Scale. All my trust in Synology has been eradicated, what is to stop them doing it again in 7.3.1 or 7.4. No more vendor lock in, regardless of how good their integrations are.
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      905. Nope. Too late. They FAFO. Can’t get your virginity back. Damage is done.

        I honestly think they have nothing to gain by this reversal and should have stayed the course and just offered a full fledged all inclusive solution with their own drives and maybe try to complete on price with those drives and hopefully their offering is so robust and reliable that they live on that scenario.

        The flood gates are open with really good new competitors and they’ve tasted Synologies blood. Synology is going to have to pull a miracle out of their hat to save themselves from this self inflected wound.

        Ugreen must be laughing their asses off at this.
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      906. Nope. Too late. They FAFO. Can’t get your virginity back. Damage is done.

        I honestly think they have nothing to gain by this reversal and should have stayed the course and just offered a full fledged all inclusive solution with their own drives and maybe try to complete on price with those drives and hopefully their offering is so robust and reliable that they live on that scenario.

        The flood gates are open with really good new competitors and they’ve tasted Synologies blood. Synology is going to have to pull a miracle out of their hat to save themselves from this self inflected wound.

        Ugreen must be laughing their asses off at this.
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      909. This hasn’t been an issue for the last six months. Synology has been telegraphing this (now cancelled) policy shift FOR YEARS. I bought a QNAP years ago partially because I didn’t trust Synology’s hard drive policy about not supporting certain features on third party hard drives. The hardwriting was already on the wall. I’m sure the reason was money because its always about money. They thought that users would be just fine buying their hard drives from them rather than shopping the market for the best price for whatever type of drive they wanted. But I’m sure that the sales data had to be pretty stark, especially across the prosumer spectrum who are typically very price sensitive about hard drive prices. All those users went to competitors to the point where they were willing to give up the superior user experience of DSM to just get something that works that was within their budget. Ugreen and Unifi had to be some of the biggest winners of old Synology customers but I imagine all of them saw sales increases.
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      910. This hasn’t been an issue for the last six months. Synology has been telegraphing this (now cancelled) policy shift FOR YEARS. I bought a QNAP years ago partially because I didn’t trust Synology’s hard drive policy about not supporting certain features on third party hard drives. The hardwriting was already on the wall. I’m sure the reason was money because its always about money. They thought that users would be just fine buying their hard drives from them rather than shopping the market for the best price for whatever type of drive they wanted. But I’m sure that the sales data had to be pretty stark, especially across the prosumer spectrum who are typically very price sensitive about hard drive prices. All those users went to competitors to the point where they were willing to give up the superior user experience of DSM to just get something that works that was within their budget. Ugreen and Unifi had to be some of the biggest winners of old Synology customers but I imagine all of them saw sales increases.
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      911. For me to trust Synology again, they will need to open source DSM. This way I know I won’t be locked into their ecosystem again. But it’s not going to happen, is it?
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      912. For me to trust Synology again, they will need to open source DSM. This way I know I won’t be locked into their ecosystem again. But it’s not going to happen, is it?
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      917. I might consider a 4-bay Synology. Ugreen was my primary candidate so far. Not sure I trust Synology not to mess something up though. The management/investors/whoever got greedy. Not a good sign.
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      918. I might consider a 4-bay Synology. Ugreen was my primary candidate so far. Not sure I trust Synology not to mess something up though. The management/investors/whoever got greedy. Not a good sign.
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      919. I still say do not support Synology. Let them feel the fuck up as long as possible. They can serve as the example to other manufacturers that we will not put up with this kind of bullshit. If we just go back to buying their shit they will wait til people buy in to the ’25 series then try it again.
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      920. I still say do not support Synology. Let them feel the fuck up as long as possible. They can serve as the example to other manufacturers that we will not put up with this kind of bullshit. If we just go back to buying their shit they will wait til people buy in to the ’25 series then try it again.
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      921. Thanks to Synology! With their stupid decisio, they inspired me to build my own NAS. By the help of ClaudeAI this doesn’t even seem to be very difficult anymore. It even helped me to select the perfectly matching hardware within a few prompts.
        I can now also house my HDDs in a rack mountable enclosure. Everything will run on a low TDP CPU, Proxmox as a host for maximum flexibility and scalability, a filesystem that i can migrate wherever i want, a bunch of RAM, graphics and AI power. Paradise! Everything i will ever need in a single setup and no worries about scalability, updates and all the restrictions that came with Synology in the past 13years.
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      922. Thanks to Synology! With their stupid decisio, they inspired me to build my own NAS. By the help of ClaudeAI this doesn’t even seem to be very difficult anymore. It even helped me to select the perfectly matching hardware within a few prompts.
        I can now also house my HDDs in a rack mountable enclosure. Everything will run on a low TDP CPU, Proxmox as a host for maximum flexibility and scalability, a filesystem that i can migrate wherever i want, a bunch of RAM, graphics and AI power. Paradise! Everything i will ever need in a single setup and no worries about scalability, updates and all the restrictions that came with Synology in the past 13years.
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      923. Yes, too late, that and removing features so never going back to Synology. Never was the biggest buyer as home DYI person, but my grand or two every few years is not hanging around. Went to UGreen the day if was official there would be no 3rd party HDD support even though they were using the exact same rebranded HDD, and then they started removing Media features from the one I already had from them. So no. It was a good run.
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      924. Yes, too late, that and removing features so never going back to Synology. Never was the biggest buyer as home DYI person, but my grand or two every few years is not hanging around. Went to UGreen the day if was official there would be no 3rd party HDD support even though they were using the exact same rebranded HDD, and then they started removing Media features from the one I already had from them. So no. It was a good run.
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      935. Phew, if it wasn’t for your videos I don’t know what I would have done. My DS1817+ died in November 2023 and I was waiting for something to replace the DS1821+, it must have been imminent in 2023!!! When all this started I debated going for a DS1821+ but because of these videos I knew that I could take my WD Red drives from my dead DS1817+ and they would work in the DS1825+ and I was starting to think about what I would do when my drives started to die?! Migrate to another platform. Synology have massively messed up and if it wasn’t for the fact that their software was so good I’d have moved elsewhere. Thank you so much for your coverage of this issue. You’ve saved me a lot of frustration…
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      936. Phew, if it wasn’t for your videos I don’t know what I would have done. My DS1817+ died in November 2023 and I was waiting for something to replace the DS1821+, it must have been imminent in 2023!!! When all this started I debated going for a DS1821+ but because of these videos I knew that I could take my WD Red drives from my dead DS1817+ and they would work in the DS1825+ and I was starting to think about what I would do when my drives started to die?! Migrate to another platform. Synology have massively messed up and if it wasn’t for the fact that their software was so good I’d have moved elsewhere. Thank you so much for your coverage of this issue. You’ve saved me a lot of frustration…
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      937. I bought an RS2423+ soon after it came out, and in the awareness of the HDD workarounds (using WD and Seagate HDDs) . Also upgraded memory beyond specs – no issues with this setup. Runs great. Also running an old Mellanox ConnectX-3 or – 4 network card with 40GbE – flawlessly. And I love the excellent (for my needs) and simple to use Synology backup software. I do understand that other vendors have better hardware but the Software (both DSM and Backup) WAS unique selling point in my case (I have 10+ years/3 systems experience with their products at home, and bought another RS2423+ at work) . I may add a Truenas homebuilt NAS for other reasons. Fortunately, there is no need currently to buy a commercial NAS for me – I STILL stick with Synology, but the tipping point has come near: Their HDD policy change came at the right moment: I had starte considering selling my RS2434+ and getting something else without strange company-imposed restrictions. Now, there is time before I need to buy another commercial NAS. I will strongly observe how Synology is moving forward.
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      938. I bought an RS2423+ soon after it came out, and in the awareness of the HDD workarounds (using WD and Seagate HDDs) . Also upgraded memory beyond specs – no issues with this setup. Runs great. Also running an old Mellanox ConnectX-3 or – 4 network card with 40GbE – flawlessly. And I love the excellent (for my needs) and simple to use Synology backup software. I do understand that other vendors have better hardware but the Software (both DSM and Backup) WAS unique selling point in my case (I have 10+ years/3 systems experience with their products at home, and bought another RS2423+ at work) . I may add a Truenas homebuilt NAS for other reasons. Fortunately, there is no need currently to buy a commercial NAS for me – I STILL stick with Synology, but the tipping point has come near: Their HDD policy change came at the right moment: I had starte considering selling my RS2434+ and getting something else without strange company-imposed restrictions. Now, there is time before I need to buy another commercial NAS. I will strongly observe how Synology is moving forward.
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      939. This doesn’t change my future plans because, not being a very hands on tech person, Synology was the way I was going but I’m relieved that they’ve moved off the proprietary nonsense. I wasn’t happy about the limited HDD choices.
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      940. This doesn’t change my future plans because, not being a very hands on tech person, Synology was the way I was going but I’m relieved that they’ve moved off the proprietary nonsense. I wasn’t happy about the limited HDD choices.
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      945. Maybe they can sell their software. The hardware is junk. They showed their hand with this and they will just try another vector. Incredible they killed themselves this way.
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      946. Maybe they can sell their software. The hardware is junk. They showed their hand with this and they will just try another vector. Incredible they killed themselves this way.
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      947. I just upgraded to a DS1520+ from New Old Stock. I’m not interested in selling my current NAS, and waiting for a sale on a new NAS when they can still change shit again! ????
        Tired of Synology’s Bullshit!????
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      948. I just upgraded to a DS1520+ from New Old Stock. I’m not interested in selling my current NAS, and waiting for a sale on a new NAS when they can still change shit again! ????
        Tired of Synology’s Bullshit!????
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      949. Let’s review: (1) Deleted video station so you weren’t even allowed to have it in DSM 7.3, totally screwing over all the users who had a bunch of custom metadata in it; (2) Absurd disk drive policy that was nothing but a transparent money grab; (3) Disabled hardware transcoding after happily selling me an over-priced Intel box I bought less than a year ago primarily because it had it. Why exactly would I ever trust this company ever again? I was willing to pay a bit more for the more robust security features and some of the software conveniences, but no, no more Synology for me. They seem to think they have a walled garden like Apple, and that their users are so locked in by their amazing software that they can abuse them like this. They are about to learn otherwise. I don’t know who is going to make my next NAS, but I already know who isn’t in the running for that sale.
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      950. Let’s review: (1) Deleted video station so you weren’t even allowed to have it in DSM 7.3, totally screwing over all the users who had a bunch of custom metadata in it; (2) Absurd disk drive policy that was nothing but a transparent money grab; (3) Disabled hardware transcoding after happily selling me an over-priced Intel box I bought less than a year ago primarily because it had it. Why exactly would I ever trust this company ever again? I was willing to pay a bit more for the more robust security features and some of the software conveniences, but no, no more Synology for me. They seem to think they have a walled garden like Apple, and that their users are so locked in by their amazing software that they can abuse them like this. They are about to learn otherwise. I don’t know who is going to make my next NAS, but I already know who isn’t in the running for that sale.
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      951. For personal usage, Synology can pound sand because I have moved on to UGreen. For now, Synology is still the preferred option for work related solutions. But I am hoping UniFi steals that market from them.
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      952. For personal usage, Synology can pound sand because I have moved on to UGreen. For now, Synology is still the preferred option for work related solutions. But I am hoping UniFi steals that market from them.
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      955. already changed to Asustor . Synology DX517 does NOT work with 28TB seagate (ST28000NM000C) drives. This was the reason I changed from Synology.
        And no way to go back, what will happen when they do this again? No thank you. No more trust.
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      956. already changed to Asustor . Synology DX517 does NOT work with 28TB seagate (ST28000NM000C) drives. This was the reason I changed from Synology.
        And no way to go back, what will happen when they do this again? No thank you. No more trust.
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      957. started to be put off when they decied to remove Video Station, then Encoding, then the whole drive thing…. Things have felt off the last few years with the brand it feels. Perhaps it’s the de-emphasing the consumer market, and going more SOHO / Enterprise. Which is fine – if that’s the market they want – and then let the UGREEN’s and others go for the consumer market.
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      958. started to be put off when they decied to remove Video Station, then Encoding, then the whole drive thing…. Things have felt off the last few years with the brand it feels. Perhaps it’s the de-emphasing the consumer market, and going more SOHO / Enterprise. Which is fine – if that’s the market they want – and then let the UGREEN’s and others go for the consumer market.
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      963. Synology actually did me a favor — they cheated me just enough to make me discover the real NAS world out there. I dumped both my 1520+ units for a fully loaded UGREEN DXP8800 Plus, and wow… night and day difference. They can backpedal all they want, but I spent good money with them only to get burned. They chose to be anti-consumer — now I choose to be anti-Synology.
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      964. Synology actually did me a favor — they cheated me just enough to make me discover the real NAS world out there. I dumped both my 1520+ units for a fully loaded UGREEN DXP8800 Plus, and wow… night and day difference. They can backpedal all they want, but I spent good money with them only to get burned. They chose to be anti-consumer — now I choose to be anti-Synology.
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      967. Removed PCIe slots, dumped Intel CPUs for AMD with no igpu, charge a ridiculous amount for add-in cards, removed transcoding, hard drive lock-in, removed h265, took 3 years to implement 2.5Gb, removed USB NIC support, dumped useful apps. Active backup rarely works on Linux clients due to outdated kernel restrictions.

        Synology has done nothing but takeaway functionality. They haven’t added anything or increases the value proposition. Now with Unifi in the mix. Synology is done.
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      968. Removed PCIe slots, dumped Intel CPUs for AMD with no igpu, charge a ridiculous amount for add-in cards, removed transcoding, hard drive lock-in, removed h265, took 3 years to implement 2.5Gb, removed USB NIC support, dumped useful apps. Active backup rarely works on Linux clients due to outdated kernel restrictions.

        Synology has done nothing but takeaway functionality. They haven’t added anything or increases the value proposition. Now with Unifi in the mix. Synology is done.
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      969. I already replace my Synology nas with unas-2. They lost this customer permanently. They did that when they banned me on site for saying the truth. I will never recommend Synology to anyone ever again. They still a anti-consumer money grabbing worthless company.
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      970. I already replace my Synology nas with unas-2. They lost this customer permanently. They did that when they banned me on site for saying the truth. I will never recommend Synology to anyone ever again. They still a anti-consumer money grabbing worthless company.
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      981. Even with this change, the 1825+ is a joke. I’d just get the 1821+ with a 1x or 2x 10Gbe card which you can bring over then whenever you upgrade. I see no reason in buying the 1825+ over the 1821+ besides Synology maybe deciding something stupid like stopping updates for the 21 series.
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      982. Even with this change, the 1825+ is a joke. I’d just get the 1821+ with a 1x or 2x 10Gbe card which you can bring over then whenever you upgrade. I see no reason in buying the 1825+ over the 1821+ besides Synology maybe deciding something stupid like stopping updates for the 21 series.
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      983. That‘s great news meaning I can replace my old Synology NAS by a new one of the same company 🙂 My waiting time and indecisiveness payed off.
        Reason: others do not offer something like Active Backup, plus Synology Photos is a solution I like, plus some other software like the e-mail server (which I want to use in the future)
        That being said, Ubiquiti is my favorite competitor but still lacks in software I would want to use from Synology. Still the strategy to focus on delivering one solution well for their customers is a strong selling point for me. I like when things just work.
        So I am left with the question, how to backup Windows and MacOS devices, how to backup my e-mails from GMAIL and still be able to read it if necessary, how to backup my Photos from iCloud and still be able to use advanced functionality like Faces, Places, maybe even AI for search? Synology with everything build in vs rudimentary functionality from the Ubiquiti NAS. Now the tendency is to stay with Synology.

        ==========

        So, maybe you can create a video on how to backup e-mail from GMAIL into Synology Mail and use it as backup. What I plan to do is to every year backup one year, e.g. the last one, into Synology Mail. Happy if you have an idea for Ubiquiti. You need to save the backup in a file on the NAS and then?
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      984. That‘s great news meaning I can replace my old Synology NAS by a new one of the same company 🙂 My waiting time and indecisiveness payed off.
        Reason: others do not offer something like Active Backup, plus Synology Photos is a solution I like, plus some other software like the e-mail server (which I want to use in the future)
        That being said, Ubiquiti is my favorite competitor but still lacks in software I would want to use from Synology. Still the strategy to focus on delivering one solution well for their customers is a strong selling point for me. I like when things just work.
        So I am left with the question, how to backup Windows and MacOS devices, how to backup my e-mails from GMAIL and still be able to read it if necessary, how to backup my Photos from iCloud and still be able to use advanced functionality like Faces, Places, maybe even AI for search? Synology with everything build in vs rudimentary functionality from the Ubiquiti NAS. Now the tendency is to stay with Synology.

        ==========

        So, maybe you can create a video on how to backup e-mail from GMAIL into Synology Mail and use it as backup. What I plan to do is to every year backup one year, e.g. the last one, into Synology Mail. Happy if you have an idea for Ubiquiti. You need to save the backup in a file on the NAS and then?
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      985. I have an asustor for a quiet compact in the office NAS. Just gone down the route of a self built Truenas for remote backup to replace cloud costs and wish I had tried it before. Always seemed too complicated but it’s not and far more cost effective.
        Synology policy seems almost as daft as Labour cancellation of pensioner winter fuel allowance and then u-turn on that, the ???? sicks
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      986. I have an asustor for a quiet compact in the office NAS. Just gone down the route of a self built Truenas for remote backup to replace cloud costs and wish I had tried it before. Always seemed too complicated but it’s not and far more cost effective.
        Synology policy seems almost as daft as Labour cancellation of pensioner winter fuel allowance and then u-turn on that, the ???? sicks
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      987. Too little..too late. They lost a customer in me. i replaced both of my Synology devices wit a ubiquity and a Ugreen DXP8800 Plus.
        Both on the advice’s and reviews by Nascompares ????
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      988. Too little..too late. They lost a customer in me. i replaced both of my Synology devices wit a ubiquity and a Ugreen DXP8800 Plus.
        Both on the advice’s and reviews by Nascompares ????
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      989. They’ve established that they already went out of their way to sabotage the core function for marginal extortion value. This reversal is still only talk while the damage is real already. Now that they have code to break the system, how long until a “mistake” does it again?
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      990. They’ve established that they already went out of their way to sabotage the core function for marginal extortion value. This reversal is still only talk while the damage is real already. Now that they have code to break the system, how long until a “mistake” does it again?
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      993. Judging by prior videos’ comments, Synology has lost a lot of sales. Plus, they have destroyed a lot of customer trust and that means a loss of future sales or at least slow to upgrade. I’ll be in that latter group.
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      994. Judging by prior videos’ comments, Synology has lost a lot of sales. Plus, they have destroyed a lot of customer trust and that means a loss of future sales or at least slow to upgrade. I’ll be in that latter group.
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      997. Great software. However, as of this week, I’ve moved to UNAS Pro £445 for 7 bays and 10G…. I’m going to use the Synology DS918+ for software and map to the UNAS. I will run that until it dies and then something else might come along to serve my photo’s and video surveillance. Synology have lost trust and let a lot of people see there is much more value with the competitors who will now be hungry to keep us !
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      998. Great software. However, as of this week, I’ve moved to UNAS Pro £445 for 7 bays and 10G…. I’m going to use the Synology DS918+ for software and map to the UNAS. I will run that until it dies and then something else might come along to serve my photo’s and video surveillance. Synology have lost trust and let a lot of people see there is much more value with the competitors who will now be hungry to keep us !
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      999. Is it a coincidence that they dropped this news on an Amazon Prime Day? I doubt it. Can’t do transcoding for Plex, so I have to do something different anyway. Probably going to UNAS Pro 8 and running my apps off a compute node. Currently testing with a high-end i7-10875H notebook that’s a few years old and is doing a great job, including transcoding.
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      1000. Is it a coincidence that they dropped this news on an Amazon Prime Day? I doubt it. Can’t do transcoding for Plex, so I have to do something different anyway. Probably going to UNAS Pro 8 and running my apps off a compute node. Currently testing with a high-end i7-10875H notebook that’s a few years old and is doing a great job, including transcoding.
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      1005. Overall this isn’t enough to bring me back.
        I have a 723+ and it bricked after 9 months. They exchanged it without too much fuss, but I had to pay return shipping. (In the USA, I was dealing with a direct RMA.) I hope my first unit was a one in 10k defect and the new box will be a 10 year device, the exchange didn’t reset the warranty.
        I’m also not pleased with DSM7 it really locks me out of a lot of configurations, hiding them in encrypted mystery database files rather than the traditional Linux config files, and a bunch of little irritating “Do it our way, you don’t really know what you want.” bits and bobs. I didn’t have these issues back on my DSM5 unit, but the hardware had become antiquated.
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      1006. Overall this isn’t enough to bring me back.
        I have a 723+ and it bricked after 9 months. They exchanged it without too much fuss, but I had to pay return shipping. (In the USA, I was dealing with a direct RMA.) I hope my first unit was a one in 10k defect and the new box will be a 10 year device, the exchange didn’t reset the warranty.
        I’m also not pleased with DSM7 it really locks me out of a lot of configurations, hiding them in encrypted mystery database files rather than the traditional Linux config files, and a bunch of little irritating “Do it our way, you don’t really know what you want.” bits and bobs. I didn’t have these issues back on my DSM5 unit, but the hardware had become antiquated.
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      1009. Too late, damage done. I won’t trust these morons not to attempt the same down the line and I have no faith in their management not to screw the pooch again.
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      1010. Too late, damage done. I won’t trust these morons not to attempt the same down the line and I have no faith in their management not to screw the pooch again.
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      1011. I picked up a ugreen, instead of getting a 25 model. I still have older models and I’ll keep running them until they die but I’ll have to do some thinking and watching what others are doing before get another Synology.
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      1012. I picked up a ugreen, instead of getting a 25 model. I still have older models and I’ll keep running them until they die but I’ll have to do some thinking and watching what others are doing before get another Synology.
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      1013. I think if they offered something like extending the Nas box warranty another year or two if you only ever used Synology drives, then people might be more on board to buy their branded drives. But what do I know..
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      1014. I think if they offered something like extending the Nas box warranty another year or two if you only ever used Synology drives, then people might be more on board to buy their branded drives. But what do I know..
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      1015. The nic connectivity on My DS414 went dead last month. Synologies position on hard drives made me rethink my investment into their eco system (I still have 2 other Synology Nases still working…). I’m done.
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      1016. The nic connectivity on My DS414 went dead last month. Synologies position on hard drives made me rethink my investment into their eco system (I still have 2 other Synology Nases still working…). I’m done.
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      1021. Too late Synology. This is like Go woke go broke, and you thought we customers didn’t care about your betrayal? Serious customers now instead look elsewhere, as I did and went for the Ugreen 4800 plus. Will never look back, and my two old Synology NAS will never be bought again and left until they die.
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      1022. Too late Synology. This is like Go woke go broke, and you thought we customers didn’t care about your betrayal? Serious customers now instead look elsewhere, as I did and went for the Ugreen 4800 plus. Will never look back, and my two old Synology NAS will never be bought again and left until they die.
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      1023. I mean saying 6 months is difficult. The changes have been rolling down the hill across the brand and 6 months ago is just when they actually committed to what the speculation was.

        If you want storage, UniFi is better and cheaper. If you want an app server, UGREEN or QNAP aren’t bad either.

        Synology ignored feedback for months. Now they’ve relented but at the cost of brand loyalty and trust. Are they going to stop gaslighting us about hard drive reliability?
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      1024. I mean saying 6 months is difficult. The changes have been rolling down the hill across the brand and 6 months ago is just when they actually committed to what the speculation was.

        If you want storage, UniFi is better and cheaper. If you want an app server, UGREEN or QNAP aren’t bad either.

        Synology ignored feedback for months. Now they’ve relented but at the cost of brand loyalty and trust. Are they going to stop gaslighting us about hard drive reliability?
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      1029. So the hard drive lock in was just bollocks then, it was a cash grab, there was no technical reason for it. Who the hell is going to believe what they say next time? Screw ’em.
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      1030. So the hard drive lock in was just bollocks then, it was a cash grab, there was no technical reason for it. Who the hell is going to believe what they say next time? Screw ’em.
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      1033. Pity they dropped the ball on their hardware. It’s lacking and their competitors are rolling out hefty kit that a lot of people have already moved too and probably will continue to do so
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      1034. Pity they dropped the ball on their hardware. It’s lacking and their competitors are rolling out hefty kit that a lot of people have already moved too and probably will continue to do so
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      1041. Too late – I’ve tasted freedom! The 3rd party HDDs were just the final nail in the coffin. They’ll have to make some serious improvements to DSM, and more importantly, the hardware! The last refresh was actually a step back in various ways, or just no change at best.
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      1042. Too late – I’ve tasted freedom! The 3rd party HDDs were just the final nail in the coffin. They’ll have to make some serious improvements to DSM, and more importantly, the hardware! The last refresh was actually a step back in various ways, or just no change at best.
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      1047. To tell the truth, i think Synology are totally shitting themselves right now

        Their strongest assets, already made obsolete

        Cameras? Unifi
        Quick Connect? Most NAS’es have nowadays, if not the Unifi Express is very cheap
        Synology Photos? Immich
        Backup Manager? Syncthing
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      1048. To tell the truth, i think Synology are totally shitting themselves right now

        Their strongest assets, already made obsolete

        Cameras? Unifi
        Quick Connect? Most NAS’es have nowadays, if not the Unifi Express is very cheap
        Synology Photos? Immich
        Backup Manager? Syncthing
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      1051. I will never trust Synology again. Replaced all my Synology devices and cancelled Synology Cloud Sync six months ago. Now I’m no longer in the Synology ecosystem. Never looked back.

        Synology DS918+ > UGREEN DXP4800 Plus

        Synology DS418+ > UGREEN DXP4800 Plus

        Synology RT6600AX > Ubiquiti UDR7 UniFi Dream Router 7

        Synology, you served me well over the years, but it’s time for me to move on.
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      1052. I will never trust Synology again. Replaced all my Synology devices and cancelled Synology Cloud Sync six months ago. Now I’m no longer in the Synology ecosystem. Never looked back.

        Synology DS918+ > UGREEN DXP4800 Plus

        Synology DS418+ > UGREEN DXP4800 Plus

        Synology RT6600AX > Ubiquiti UDR7 UniFi Dream Router 7

        Synology, you served me well over the years, but it’s time for me to move on.
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      1055. So many questions: Will they turn on IronWolf Health with drives that are not on the approved list? Will they let users update new firmware directly through DSM. Are they going to use the drive manufacturers’ independent testing results?
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      1056. So many questions: Will they turn on IronWolf Health with drives that are not on the approved list? Will they let users update new firmware directly through DSM. Are they going to use the drive manufacturers’ independent testing results?
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      1057. Too late I’m moving to DIY NAS and ZimaOS. I got much better hardware now for cheap. Looking forward for Unifi NAS too and they can keep removing stuff from their crappy OS for what I care. What next? Removing Photos? jpeg codecs? Backups?
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      1058. Too late I’m moving to DIY NAS and ZimaOS. I got much better hardware now for cheap. Looking forward for Unifi NAS too and they can keep removing stuff from their crappy OS for what I care. What next? Removing Photos? jpeg codecs? Backups?
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      1061. Time will tell. I sold almost everything Synology except a 12 Bay and 8 Bay. An Asustor 10 bay is my primary NAS now. Hopefully I don’t need anything anytime soon.
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      1062. Time will tell. I sold almost everything Synology except a 12 Bay and 8 Bay. An Asustor 10 bay is my primary NAS now. Hopefully I don’t need anything anytime soon.
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      1071. I still trust and need Synology until they ruin photos, DS Audio, webstation, etc. Their 1st party software is still great, and I can trust Synology with my data, and as I’m not using spinning drives, this vendor lock didn’t affect me. But their level of ignorance is through the roof, I don’t know what they think their future may be.
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      1072. I still trust and need Synology until they ruin photos, DS Audio, webstation, etc. Their 1st party software is still great, and I can trust Synology with my data, and as I’m not using spinning drives, this vendor lock didn’t affect me. But their level of ignorance is through the roof, I don’t know what they think their future may be.
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      1073. I purchased a UGREEN DXP4800Plus due to this policy by Synology. They lost a customer and the UGREEN is very good for the money, Synology may have lost me forever, over this one policy.
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      1074. I purchased a UGREEN DXP4800Plus due to this policy by Synology. They lost a customer and the UGREEN is very good for the money, Synology may have lost me forever, over this one policy.
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      1083. Too late. I own a DS1815+ and a DS1819+ and was going to upgrade them both but when they said you had to use their drives that was it for me. I will be going with Ubiquiti and Qnap at this point. It said cause i was a die hard Synology fan until they did that. I have no interest in getting another Synology at this point.
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      1084. Too late. I own a DS1815+ and a DS1819+ and was going to upgrade them both but when they said you had to use their drives that was it for me. I will be going with Ubiquiti and Qnap at this point. It said cause i was a die hard Synology fan until they did that. I have no interest in getting another Synology at this point.
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      1085. Too little too late. Removed several features and there is still a compatibility list which they can use at any time to easily implement this again. Hardware is still obsolescent at the start, etc etc. I’ve budgeted next year to replace my 3 Synologies.
        Edit: Curious how they’re going to handle the devices that shipped with the non-compatible drives implemented. Will a user have to buy a Synology drive to install the DSM update?
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      1086. Too little too late. Removed several features and there is still a compatibility list which they can use at any time to easily implement this again. Hardware is still obsolescent at the start, etc etc. I’ve budgeted next year to replace my 3 Synologies.
        Edit: Curious how they’re going to handle the devices that shipped with the non-compatible drives implemented. Will a user have to buy a Synology drive to install the DSM update?
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      1087. If they suddenly remembered to put users” interests first, and they follow up by adding back (user purchasable) codecs and improving their product offering… then I might not write the company off as a non-starter. But they have to head back in the right direction for a long time to build back trust
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      1088. If they suddenly remembered to put users” interests first, and they follow up by adding back (user purchasable) codecs and improving their product offering… then I might not write the company off as a non-starter. But they have to head back in the right direction for a long time to build back trust
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      1091. Too late for me. Their hardware is still ancient and I just replaced 2 Synology NAS with a 6 bay ugreen running an i5. My DS423+ is now my backup (with exos drives). They lost a small customer, but they really had to expect that. Synology screwed themselves.
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      1092. Too late for me. Their hardware is still ancient and I just replaced 2 Synology NAS with a 6 bay ugreen running an i5. My DS423+ is now my backup (with exos drives). They lost a small customer, but they really had to expect that. Synology screwed themselves.
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      1093. More than too little, too late – they’ve taken features away and saddled us with budget hardware for premium prices. Their ONLY escape is to release an out-of-band 2026 model that has superior hardware & expandability options, and return of previously removed features. But they wont (or can’t), and I feel they will go the way of Blackberry, having sat on their laurels for too long.
        We have too many competitors that offer waaaaaaay better value, and Synology have proven themselves untrustworthy even with the few things they still lead the pack on.
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      1094. More than too little, too late – they’ve taken features away and saddled us with budget hardware for premium prices. Their ONLY escape is to release an out-of-band 2026 model that has superior hardware & expandability options, and return of previously removed features. But they wont (or can’t), and I feel they will go the way of Blackberry, having sat on their laurels for too long.
        We have too many competitors that offer waaaaaaay better value, and Synology have proven themselves untrustworthy even with the few things they still lead the pack on.
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      1101. Sorry Synology, that’s too little, too late. The Ds1825+ uses 7 years old hw, sold as new. The Amd processor was introduced in 2018, and was a cheap processor that time. It was used in the Ds1821+, when it was already outdated, and 4 years later it’s in the new, latest model, again. No guys, that’s enough. Come on Unifi, that’s your chance.
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      1102. Sorry Synology, that’s too little, too late. The Ds1825+ uses 7 years old hw, sold as new. The Amd processor was introduced in 2018, and was a cheap processor that time. It was used in the Ds1821+, when it was already outdated, and 4 years later it’s in the new, latest model, again. No guys, that’s enough. Come on Unifi, that’s your chance.
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      1115. That’s how the market should work, competition.
        Sadly though, big coorporations keep buying up smaller or competitors to get so big, they can do everything, like this extremely stupid idea to ‘bann’ certain harddrives. I hope they sack that idiot that came up with it thinking Synology would ‘gain’ from it. That same idiot that came up with this idea has no clue what ‘customer value’ is… thinking they can ‘force’ the market… arrogant. Thinking they know the market….

        Other big companies get the bill from customers too, like Adobe, clearly ‘stealing’ peoples art work so called for ‘training their AI’s’ …. (in a sense facebook does the same).

        We need more companies, not less, we need ‘a healthy market’ with competitors, and no ‘Amazons’ or ‘microsofts’ …
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      1116. That’s how the market should work, competition.
        Sadly though, big coorporations keep buying up smaller or competitors to get so big, they can do everything, like this extremely stupid idea to ‘bann’ certain harddrives. I hope they sack that idiot that came up with it thinking Synology would ‘gain’ from it. That same idiot that came up with this idea has no clue what ‘customer value’ is… thinking they can ‘force’ the market… arrogant. Thinking they know the market….

        Other big companies get the bill from customers too, like Adobe, clearly ‘stealing’ peoples art work so called for ‘training their AI’s’ …. (in a sense facebook does the same).

        We need more companies, not less, we need ‘a healthy market’ with competitors, and no ‘Amazons’ or ‘microsofts’ …
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      1117. Honestly, I will believe to those changes only when this will be confirmed on release DSM. And also, there is no U-turn with HEIC/H.265 situation so … it will need time to restore any trust.
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      1118. Honestly, I will believe to those changes only when this will be confirmed on release DSM. And also, there is no U-turn with HEIC/H.265 situation so … it will need time to restore any trust.
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      1121. I had a Synology NAS in my shopping cart while convincing myself that I needed a NAS. Didn’t proceed to checkout. I now have a Ugreen one which I’m quite happy with. Maybe not as many apps but I’m mostly just wanting to store and access files on my LAN so that’s not too much of a problem.
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      1122. I had a Synology NAS in my shopping cart while convincing myself that I needed a NAS. Didn’t proceed to checkout. I now have a Ugreen one which I’m quite happy with. Maybe not as many apps but I’m mostly just wanting to store and access files on my LAN so that’s not too much of a problem.
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      1123. Synology is done in the private market. Besides the anti-consumer HDD Policy they also removed the GPU Drivers making their 2025 Lineup incapable of hardware transcoding, resulting in being basically useless for any home media server just to cheap out of some 20ct license fee per device, which costs about 500USD.

        Synology doesnt wont home users any longer and therefore home users also doesnt want synology as a result.
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      1124. Synology is done in the private market. Besides the anti-consumer HDD Policy they also removed the GPU Drivers making their 2025 Lineup incapable of hardware transcoding, resulting in being basically useless for any home media server just to cheap out of some 20ct license fee per device, which costs about 500USD.

        Synology doesnt wont home users any longer and therefore home users also doesnt want synology as a result.
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      1125. im never buying Synology again — ever. I’m switching to companies like UGREEN because Synology completely lost my trust. Forcing people to use their branded hard drives isn’t a “feature,” it’s a money trap disguised as compatibility.

        I literally had to make a client spend an extra $400 just to buy Synology-approved drives — each one at least $100 more expensive than identical third-party models. And their restrictions on hard drives, M.2 SSDs, and RAM are ridiculous. Do they not realize that hardware fails over time, and replacements are often the latest or oldest stock available? Yet if it’s not Synology-branded, it refuses to work.

        At least with UGREEN, you can use whatever compatible hardware you want — no corporate nonsense. If it fits and the BIOS supports it, it should just work.

        I’m done wasting money testing multiple parts just to find one the OS “approves,” while the BIOS says it’s fine. Enough is enough.

        Goodbye, Synology. Like so many others, you’ve lost a customer for life.
        You could make the best NAS in the world — I’m still not coming back.
        And I hope Synology reads this, because we’re not alone. Thousands of us feel the same way — you’ve turned loyal customers into former ones.

        Greedy corporate nonsense.
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      1126. im never buying Synology again — ever. I’m switching to companies like UGREEN because Synology completely lost my trust. Forcing people to use their branded hard drives isn’t a “feature,” it’s a money trap disguised as compatibility.

        I literally had to make a client spend an extra $400 just to buy Synology-approved drives — each one at least $100 more expensive than identical third-party models. And their restrictions on hard drives, M.2 SSDs, and RAM are ridiculous. Do they not realize that hardware fails over time, and replacements are often the latest or oldest stock available? Yet if it’s not Synology-branded, it refuses to work.

        At least with UGREEN, you can use whatever compatible hardware you want — no corporate nonsense. If it fits and the BIOS supports it, it should just work.

        I’m done wasting money testing multiple parts just to find one the OS “approves,” while the BIOS says it’s fine. Enough is enough.

        Goodbye, Synology. Like so many others, you’ve lost a customer for life.
        You could make the best NAS in the world — I’m still not coming back.
        And I hope Synology reads this, because we’re not alone. Thousands of us feel the same way — you’ve turned loyal customers into former ones.

        Greedy corporate nonsense.
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      1127. I needed to upgrade my dual bay Synology. Between this and the codec issues I finally just sucked it up and went the custom route with TrueNas. Tired of the games companies play.
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      1128. I needed to upgrade my dual bay Synology. Between this and the codec issues I finally just sucked it up and went the custom route with TrueNas. Tired of the games companies play.
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      1129. Surely not! What about the security advantages of that custom firmware that drive manufacturers couldn’t match? What about the reduced support requests from any with a Synology only system? 😉 Seriously, I’m happy for newer Synology buyers, although anyone who bought the 23+ gen or Synology drives might feel a bit hoodwinked.
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      1130. Surely not! What about the security advantages of that custom firmware that drive manufacturers couldn’t match? What about the reduced support requests from any with a Synology only system? 😉 Seriously, I’m happy for newer Synology buyers, although anyone who bought the 23+ gen or Synology drives might feel a bit hoodwinked.
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      1133. I hope the team responsible for the original lock down is fired… Companies deliberately blocking interoperability on common standardized parts shouldn’t be trusted…
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      1134. I hope the team responsible for the original lock down is fired… Companies deliberately blocking interoperability on common standardized parts shouldn’t be trusted…
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      1137. I’m using a DS920+ and I have no intention of upgrading anytime soon.
        But when I do, all I’ve decided with all of these policies and moves is that I will NOT buy another Synology product.
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      1138. I’m using a DS920+ and I have no intention of upgrading anytime soon.
        But when I do, all I’ve decided with all of these policies and moves is that I will NOT buy another Synology product.
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      1141. While may other platforms have rolled out stuff where capabilities are improved with firmware and version updates, the history of Synology over the years has been quite the opposite. Over the years, I have recommended Synology to every client I had for a number of reasons. Given Synology’s removal of hardware transcoding from DSM as well as their still limited and dodgy docker support after all these years, there are almost no situations where they are still the dominant player, and this is by their own choices.

        The cost of their hard disk policy and other choices has been that, as an IT shop, our last few installations have been using TrueNAS on off the shelf hardware. Now that we have moved our support to this new platform, and have tooled up to support it, we have found that we can do what I need to for support, and my clients are doing more, faster, and with with less cost. The only downside is about twice as much preparation labor. Given that we make much more profit on labor as opposed to markup, it kept the customer cost of deployments about the same, while increasing my company’s profitability.

        Here is the real cost. We still have two older Synology NASes in my personal and work networks respectively and around 8 deployed in the field. These will be phased out over time as the hardware ages. Ours have already been functionally replaced with excellent results in both capacity and capability. Any new clients will not be getting a Synology NAS unless they specifically request one. I suspect other IT shops have made similar decisions for their own reasons, and these decisions by VARs and MSPs have a multiplicative effect on their client bases.

        While I can’t speak for other companies, the issue for us is trust; we can’t trust that Synology’s updates will not remove capabilities that we or our clients need as they have in the past, nor can we trust that the brand and products will improve over time. Synology will be able to win our business back, but it will be a long road. Every company has a rise and fall based upon their decisions and those of their competitors. Synology has declined, and they will need to work hard and make consistently good decisions to reverse this trend.
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      1142. While may other platforms have rolled out stuff where capabilities are improved with firmware and version updates, the history of Synology over the years has been quite the opposite. Over the years, I have recommended Synology to every client I had for a number of reasons. Given Synology’s removal of hardware transcoding from DSM as well as their still limited and dodgy docker support after all these years, there are almost no situations where they are still the dominant player, and this is by their own choices.

        The cost of their hard disk policy and other choices has been that, as an IT shop, our last few installations have been using TrueNAS on off the shelf hardware. Now that we have moved our support to this new platform, and have tooled up to support it, we have found that we can do what I need to for support, and my clients are doing more, faster, and with with less cost. The only downside is about twice as much preparation labor. Given that we make much more profit on labor as opposed to markup, it kept the customer cost of deployments about the same, while increasing my company’s profitability.

        Here is the real cost. We still have two older Synology NASes in my personal and work networks respectively and around 8 deployed in the field. These will be phased out over time as the hardware ages. Ours have already been functionally replaced with excellent results in both capacity and capability. Any new clients will not be getting a Synology NAS unless they specifically request one. I suspect other IT shops have made similar decisions for their own reasons, and these decisions by VARs and MSPs have a multiplicative effect on their client bases.

        While I can’t speak for other companies, the issue for us is trust; we can’t trust that Synology’s updates will not remove capabilities that we or our clients need as they have in the past, nor can we trust that the brand and products will improve over time. Synology will be able to win our business back, but it will be a long road. Every company has a rise and fall based upon their decisions and those of their competitors. Synology has declined, and they will need to work hard and make consistently good decisions to reverse this trend.
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      1145. I just dont know what you are talking about. I have been using my Synology NAS with a 3rd party 6Tb HDD without problems. I run the latest DSM 7.2 for years. No mods done.
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      1146. I just dont know what you are talking about. I have been using my Synology NAS with a 3rd party 6Tb HDD without problems. I run the latest DSM 7.2 for years. No mods done.
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      1155. My next NAS will be Ubiquiti. The whole promise of Synology is their software ecosystem. As of late, their software has been getting shittier. Backups constantly fail. Photos never worked right. I’m done.
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      1156. My next NAS will be Ubiquiti. The whole promise of Synology is their software ecosystem. As of late, their software has been getting shittier. Backups constantly fail. Photos never worked right. I’m done.
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      1157. I have been in the market and doing research for several months to determine what NAS solution I want. I have to say Synology’s decisions to try and monopolize this space with forcing the consumer to buy their proprietary drives has completely removed them off my list of choices. Right now UGREEN is my favorite. I do like that reports state that Synology has a bunch of apps and good Security, but going completely proprietary just for profit I am not down for that. Also I have heard Synology’s support is not as good as it used to be.
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      1158. I have been in the market and doing research for several months to determine what NAS solution I want. I have to say Synology’s decisions to try and monopolize this space with forcing the consumer to buy their proprietary drives has completely removed them off my list of choices. Right now UGREEN is my favorite. I do like that reports state that Synology has a bunch of apps and good Security, but going completely proprietary just for profit I am not down for that. Also I have heard Synology’s support is not as good as it used to be.
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      1161. The damage is done. I am never going to trust their brand ever again, who knows what they will do in 7.4, or 7.5, or 8.0, or … This was clearly brought back because they lost a lot of sales and not because they wanted to bring it back, the chances of them doing this again (or something similar) is pretty high, I give it a year or two. I am very curious how bad the drop in sales must have been for them to do a u-turn on this. That and/or what the brands that actually make their drives have said, I wouldn’t be surprised if they nearly lost the manufacturer of their drives (I recommend them to learn how to manufacture drives because why would a drive manufacturer want to have anything to do with them). What a terrible untrustworthy company, I will recommend against them anytime I can.
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      1162. The damage is done. I am never going to trust their brand ever again, who knows what they will do in 7.4, or 7.5, or 8.0, or … This was clearly brought back because they lost a lot of sales and not because they wanted to bring it back, the chances of them doing this again (or something similar) is pretty high, I give it a year or two. I am very curious how bad the drop in sales must have been for them to do a u-turn on this. That and/or what the brands that actually make their drives have said, I wouldn’t be surprised if they nearly lost the manufacturer of their drives (I recommend them to learn how to manufacture drives because why would a drive manufacturer want to have anything to do with them). What a terrible untrustworthy company, I will recommend against them anytime I can.
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      1165. Most exciting YT video of this year! I literally had to check the date, to see if this was an April’s Fool prank. It was such unbelievable news, I had to watch it twice. Sadly, I’m with Team Too Late. The damage is done. This monumental moronic move by $ynology shredded my trust into pieces. I am willing to try other brands, particularly Ugreen, and help them build an OS that will kick $ynology’s butt.
        Brilliant video, mate. I really appreciate your hard work running this channel. A massive thanks from Sweden! ????
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      1166. Most exciting YT video of this year! I literally had to check the date, to see if this was an April’s Fool prank. It was such unbelievable news, I had to watch it twice. Sadly, I’m with Team Too Late. The damage is done. This monumental moronic move by $ynology shredded my trust into pieces. I am willing to try other brands, particularly Ugreen, and help them build an OS that will kick $ynology’s butt.
        Brilliant video, mate. I really appreciate your hard work running this channel. A massive thanks from Sweden! ????
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      1167. Came from QNAP … and still regret the purchase of my 923+ … I want to decide myself if I trust an NVME vendor or not … not allowing even recognised brands, but instead putting a Synology sticker on it and then asking for a ridiculous amount of money … that’s outrageous … I’m done with Synology – considering to sell my unit on the used marked to then try UGREEN, Unifi, whatever – everything except Synology … I’m okay to pay an extra for a good product – but I don’t want to support milking money from customers … obviously Synology’s changes in strategy is them testing the waters on how stupid we customers are – and I don’t want to play this game.
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      1168. Came from QNAP … and still regret the purchase of my 923+ … I want to decide myself if I trust an NVME vendor or not … not allowing even recognised brands, but instead putting a Synology sticker on it and then asking for a ridiculous amount of money … that’s outrageous … I’m done with Synology – considering to sell my unit on the used marked to then try UGREEN, Unifi, whatever – everything except Synology … I’m okay to pay an extra for a good product – but I don’t want to support milking money from customers … obviously Synology’s changes in strategy is them testing the waters on how stupid we customers are – and I don’t want to play this game.
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      1169. Purchased my first NAS a few months ago. Friends recommended Synology because of their Software and overall build quality. I was looking for the DS925+, but went with a QNAP TS-464-8G instead because of Synologys HDD/SSD policy and i´m realy happy with it. Got better hardware and didn´t care about HDD restrictions. Running 2 Seagate, X20 and Iron Wolf Pro, a Toshiba MG09 and a WD Gold, 18TB each and no issues. Build quality is realy good and i like QTS very much so far. Will most likely stick with QNAP.
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      1170. Purchased my first NAS a few months ago. Friends recommended Synology because of their Software and overall build quality. I was looking for the DS925+, but went with a QNAP TS-464-8G instead because of Synologys HDD/SSD policy and i´m realy happy with it. Got better hardware and didn´t care about HDD restrictions. Running 2 Seagate, X20 and Iron Wolf Pro, a Toshiba MG09 and a WD Gold, 18TB each and no issues. Build quality is realy good and i like QTS very much so far. Will most likely stick with QNAP.
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      1175. Too late for them. Already planning on purchasing the Unifi NAS at the end of the year. Quite excited about it too. Already have multiple Unifi devices at home and they are all working great and keeps getting better with each update they release.
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      1176. Too late for them. Already planning on purchasing the Unifi NAS at the end of the year. Quite excited about it too. Already have multiple Unifi devices at home and they are all working great and keeps getting better with each update they release.
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      1177. Too little too late, consumer goodwill once eroded can never be brought back. The likes of Ugreen offer much more value for money , Synology time is up
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      1178. Too little too late, consumer goodwill once eroded can never be brought back. The likes of Ugreen offer much more value for money , Synology time is up
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      1179. Hehe. I just brought a UGREEN NASync DXP4800 Plus with a complementary UGREEN UPS from their website for a staggering £524.99. It’s a great deal.

        I have gone and checked out on the going price for an equivalent Synology though (still got time to cancel). Nah. I know the software is the best. But it’s like when I went from Apple to Android. I’m just looking forward to having a system that I can tinker with without being handcuffed or punished. I’ve brought an NVME to use as a separate volume to run apps off. I’m contemplating several options of RAM (no Prime sales though, so no rush). It’s like upgrading a PC!!!!????

        It’s fun contemplating the possibilities and upgrades. With Synology, yeah it’s safe and familiar. But the ethernet speeds are tedious. the operating system slower (running off a HDD) and the NVMEs limited to catching at speeds from an already bygone era. I might even install TrueNAS. Maybe even go back and forth between them like an OS floating madman.

        I don’t care about the software limitations. I look forward to either solving or working around them. It’s nice just to be treated like a free adult instead of a locked in child with stabilisers and a speed limiter. Most of all I don’t trust Synology not to behave like a monopolising tyrant, selling me cheap old hardware at marked up prices like I have no other options.

        It’s not like their not still holding hardware transcoding back from us still.
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      1180. Hehe. I just brought a UGREEN NASync DXP4800 Plus with a complementary UGREEN UPS from their website for a staggering £524.99. It’s a great deal.

        I have gone and checked out on the going price for an equivalent Synology though (still got time to cancel). Nah. I know the software is the best. But it’s like when I went from Apple to Android. I’m just looking forward to having a system that I can tinker with without being handcuffed or punished. I’ve brought an NVME to use as a separate volume to run apps off. I’m contemplating several options of RAM (no Prime sales though, so no rush). It’s like upgrading a PC!!!!????

        It’s fun contemplating the possibilities and upgrades. With Synology, yeah it’s safe and familiar. But the ethernet speeds are tedious. the operating system slower (running off a HDD) and the NVMEs limited to catching at speeds from an already bygone era. I might even install TrueNAS. Maybe even go back and forth between them like an OS floating madman.

        I don’t care about the software limitations. I look forward to either solving or working around them. It’s nice just to be treated like a free adult instead of a locked in child with stabilisers and a speed limiter. Most of all I don’t trust Synology not to behave like a monopolising tyrant, selling me cheap old hardware at marked up prices like I have no other options.

        It’s not like their not still holding hardware transcoding back from us still.
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      1181. Too little, too late. I’ve completely lost trust in this company. They’ve disappointed once and I’m sure they’ll do it again. I’ll make sure to never buy a Synology NAS again, neither for work nor for my family and friends. There are excellent alternatives out there thank you Synology, for driving me toward companies that offer far better hardware.
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      1182. Too little, too late. I’ve completely lost trust in this company. They’ve disappointed once and I’m sure they’ll do it again. I’ll make sure to never buy a Synology NAS again, neither for work nor for my family and friends. There are excellent alternatives out there thank you Synology, for driving me toward companies that offer far better hardware.
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      1185. Got a 923+ for work just before the 925+ was announced. So I was happy that I wasn’t locked in but equally annoyed that I’m on even older hardware. It’ll be my last Synology when I do update it in the future though.
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      1186. Got a 923+ for work just before the 925+ was announced. So I was happy that I wasn’t locked in but equally annoyed that I’m on even older hardware. It’ll be my last Synology when I do update it in the future though.
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      1189. As the title already mentions: “Too little, too late”.

        The customer base has taken the opportunity to look elsewhere, the competition is offering really good alternatives. Although six months might not look like that long it was long enough for people to realise that it was time to check out alternatives.

        Depending on how much cash Synology has in the bank they might or might not recover from this. I would not be surprised if they had to file for bankruptcy within the next two to three years.
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      1190. As the title already mentions: “Too little, too late”.

        The customer base has taken the opportunity to look elsewhere, the competition is offering really good alternatives. Although six months might not look like that long it was long enough for people to realise that it was time to check out alternatives.

        Depending on how much cash Synology has in the bank they might or might not recover from this. I would not be surprised if they had to file for bankruptcy within the next two to three years.
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      1191. Too late, I lost trust in Synology when the dropped Video Station, tell people to use Plex which then had data breach.

        Bring back the features they have been culling over the last few years first. We should not be running scripts to have video station, transcoding, USB support and more
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      1192. Too late, I lost trust in Synology when the dropped Video Station, tell people to use Plex which then had data breach.

        Bring back the features they have been culling over the last few years first. We should not be running scripts to have video station, transcoding, USB support and more
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      1193. I mean they looked at their bottom line and realized …OH! We are not that smart as we thought we were. As much as they are an known brand no serious corporate player who can afford their upper tier lineup will shell that much $ for extra rebranded HDDS. Synology is still a company who lives in the low, mid-upper tier of the SOHO portion of the market. The higher level is for serious clients who look at serious DataCenter level storage and wouldn’t even consider them. So all these shenanigans were just a moneygrab for … some months? If you strip the DSM out of a medium priced Synology box you are left with a pathetic hardware specced unit on which the new kids on the block Ugreen. Aostar and the rest will run circles around. Not even talking about the DIYers who were always LOLing at these specs.compared to the price All said and done if they pulled the rug once I am pretty sure they will try some other time and maybe in a different form. Synology’s management don’t think has caught up with the fact that the NAS landscape has changed A LOT since the late 2000 when they were kings. It is decisions like these(driven by greed and stupidity) that eventually will lead to the company downfall.
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      1194. The trust is broken Mr Synology: you will have to pay for that for a very long time (!) before the clients consider buying a Syno again. IF they do.

        But regarding your brand image, there is no “if”: you will have to pay a very high price for your hold-up attempt.
        And what about the Storage Pools on non Synology NVMe ??? are you aware that this restriction has been a pure shame, a scandal ?
        And what about the non Synology RAM ???

        And the Executive directors that have pushed the policy in favor of the restrictions: have they been fired ???

        Despite this (too) long awaited positive decision, there is no more trust: can we reasonably believe that you will not change again your policy in the future ? Of course not: you still have not published a commitment in favor of the restriction removal for the future years. We wait for.

        For these reasons, my next NAS (in the coming weeks) will be from another brand: I fell more secure with a brand that has never tried to take my money in a such sad manner.
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      1195. I mean they looked at their bottom line and realized …OH! We are not that smart as we thought we were. As much as they are an known brand no serious corporate player who can afford their upper tier lineup will shell that much $ for extra rebranded HDDS. Synology is still a company who lives in the low, mid-upper tier of the SOHO portion of the market. The higher level is for serious clients who look at serious DataCenter level storage and wouldn’t even consider them. So all these shenanigans were just a moneygrab for … some months? If you strip the DSM out of a medium priced Synology box you are left with a pathetic hardware specced unit on which the new kids on the block Ugreen. Aostar and the rest will run circles around. Not even talking about the DIYers who were always LOLing at these specs.compared to the price All said and done if they pulled the rug once I am pretty sure they will try some other time and maybe in a different form. Synology’s management don’t think has caught up with the fact that the NAS landscape has changed A LOT since the late 2000 when they were kings. It is decisions like these(driven by greed and stupidity) that eventually will lead to the company downfall.
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      1196. The trust is broken Mr Synology: you will have to pay for that for a very long time (!) before the clients consider buying a Syno again. IF they do.

        But regarding your brand image, there is no “if”: you will have to pay a very high price for your hold-up attempt.
        And what about the Storage Pools on non Synology NVMe ??? are you aware that this restriction has been a pure shame, a scandal ?
        And what about the non Synology RAM ???

        And the Executive directors that have pushed the policy in favor of the restrictions: have they been fired ???

        Despite this (too) long awaited positive decision, there is no more trust: can we reasonably believe that you will not change again your policy in the future ? Of course not: you still have not published a commitment in favor of the restriction removal for the future years. We wait for.

        For these reasons, my next NAS (in the coming weeks) will be from another brand: I fell more secure with a brand that has never tried to take my money in a such sad manner.
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      1199. Make no mistake whatever private equity corporate soy boy who brought this about to begin with won’t be happy until he pulls that extra margin from thin air so he gets a bonus. Expect them to pay wall parts of DSM next to make that money.
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      1200. Make no mistake whatever private equity corporate soy boy who brought this about to begin with won’t be happy until he pulls that extra margin from thin air so he gets a bonus. Expect them to pay wall parts of DSM next to make that money.
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      1201. I was waiting for the DS925+ as my first NAS but when it came out with this policy, I decided to get the DS923+ and I’ve been very happy with it. Obviously I feel disappointed that I could have gotten a 925+ if I waited but oh well. I guess regardless it is kind of too late for Synology’s image. I like that the market is getting more competitive and I hope that when the time comes for me to upgrade my NAS, that I can find a good non-synology option to upgrade to such as Ugreen.
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      1202. I was waiting for the DS925+ as my first NAS but when it came out with this policy, I decided to get the DS923+ and I’ve been very happy with it. Obviously I feel disappointed that I could have gotten a 925+ if I waited but oh well. I guess regardless it is kind of too late for Synology’s image. I like that the market is getting more competitive and I hope that when the time comes for me to upgrade my NAS, that I can find a good non-synology option to upgrade to such as Ugreen.
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      1203. Too late for them now. I bought my ugreen nas two weeks ago. Would have liked Synology, but the proprietary nonsense coupled with the less than stellar hardware for 2025, was the nail in the coffin for me.
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      1204. Too late for them now. I bought my ugreen nas two weeks ago. Would have liked Synology, but the proprietary nonsense coupled with the less than stellar hardware for 2025, was the nail in the coffin for me.
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      1213. Ok one of three checked of the list then.
        1) verify third part drives as before.
        2) Give us some snapdragon X or some snappy arm cpu.
        3) give us possibility to buy licenses for h265 codec and hiec. Perhaps others as well.

        This might just be the thing that gives us the trust to buy mailplus. But it would be nice with imap5 with modern authentication and contact + cal sync.
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      1214. Ok one of three checked of the list then.
        1) verify third part drives as before.
        2) Give us some snapdragon X or some snappy arm cpu.
        3) give us possibility to buy licenses for h265 codec and hiec. Perhaps others as well.

        This might just be the thing that gives us the trust to buy mailplus. But it would be nice with imap5 with modern authentication and contact + cal sync.
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      1221. I do use my old Synology boxes but only for surveillance and backup, but I do think they are too late, on top of removing transcoding ability, on top of removing codecs from surveillance system, on top of removing SMART data from the GUI, removing 10gbe, etc etc, and finally reselling 5 to 6 year old hardware as new. They can’t be trusted to remove features from existing and future devices if they can save pennies in the future. I certainly suggest other NAS manufacturers first to friends instead of Synology now.
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      1222. I do use my old Synology boxes but only for surveillance and backup, but I do think they are too late, on top of removing transcoding ability, on top of removing codecs from surveillance system, on top of removing SMART data from the GUI, removing 10gbe, etc etc, and finally reselling 5 to 6 year old hardware as new. They can’t be trusted to remove features from existing and future devices if they can save pennies in the future. I certainly suggest other NAS manufacturers first to friends instead of Synology now.
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      1229. I have 3 Synology NAS that I have bought over the years before all this happened. After seeing how they are trying to screw their customer base I won’t buy another one.
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      1230. I have 3 Synology NAS that I have bought over the years before all this happened. After seeing how they are trying to screw their customer base I won’t buy another one.
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      1231. Can you do a scenario recommendation video?
        Like what nas you recommend for people who just want to upload personal pics n videos.
        What you recommend for someone who streams
        What you recommend for someone who needs it for security footage back up.
        And what you recommend for someone that wants to backup their files to use on a daily bases.
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      1232. Can you do a scenario recommendation video?
        Like what nas you recommend for people who just want to upload personal pics n videos.
        What you recommend for someone who streams
        What you recommend for someone who needs it for security footage back up.
        And what you recommend for someone that wants to backup their files to use on a daily bases.
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      1237. Reputational damage is a B1tch! Once you loose a customer it might be 5-7 years before they come back and look at your products again. I, personally have moved on to UGreen and will be getting a dekstop Unifi NAS as a secondary NAS in future. I simply will not look at Synology again – that ship has sailed.
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      1238. Reputational damage is a B1tch! Once you loose a customer it might be 5-7 years before they come back and look at your products again. I, personally have moved on to UGreen and will be getting a dekstop Unifi NAS as a secondary NAS in future. I simply will not look at Synology again – that ship has sailed.
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      1239. Instead to put in the work and improve their old hardware and make a better product they were looking for easy money.
        Curious to see their earnings for this year or quarter.
        It’s one of the most stupid mistakes a hardware company made in the past 10-20 years.
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      1240. Instead to put in the work and improve their old hardware and make a better product they were looking for easy money.
        Curious to see their earnings for this year or quarter.
        It’s one of the most stupid mistakes a hardware company made in the past 10-20 years.
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      1243. I feel like this was ineventiable since it was first announced. I was not sure how they were planning to expand the list of “compatible” drives, but I knew it was not going to stay brandlocked to their bespoke line.

        I just bought a UGREEN that is going to be my offsite backup device once I ship it to my friend on the other side of the country. Honestly, I’d have loved to have enough faith in Synology to get one, because SHR is a *killer* feature, but…*shrug*. I can only purchse what makes sense IN THE MOMENT and not what I think may or may not be on the horizon. (Especially since my record of prognostication is legendarily poor. *grin*)
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      1244. I feel like this was ineventiable since it was first announced. I was not sure how they were planning to expand the list of “compatible” drives, but I knew it was not going to stay brandlocked to their bespoke line.

        I just bought a UGREEN that is going to be my offsite backup device once I ship it to my friend on the other side of the country. Honestly, I’d have loved to have enough faith in Synology to get one, because SHR is a *killer* feature, but…*shrug*. I can only purchse what makes sense IN THE MOMENT and not what I think may or may not be on the horizon. (Especially since my record of prognostication is legendarily poor. *grin*)
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      1247. I feel like I deserve a rebate for the 6 overpriced hard drives they forced me to purchase! They PROMISED to NOT SUPPORT NEW HARDWARE without this purchase! So they pissed everybody off in both directions – I’ll NEVER buy another Synology product!
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      1248. I feel like I deserve a rebate for the 6 overpriced hard drives they forced me to purchase! They PROMISED to NOT SUPPORT NEW HARDWARE without this purchase! So they pissed everybody off in both directions – I’ll NEVER buy another Synology product!
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      1260. Interesting discussion. At my work where we have an older Synology we talked about replacing it and I made the point that now there is a vendor lock-in with the hard disks so we basically dismissed getting a new Synology. Even though it is super easy to manage due to the DSM software. Again this is going to be a timing issue because when will 7.3 come out? Having said that we would like to have another Synology but their reputation definitely is tarnished by all these shenanigans.
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      1261. sometimes I just sit and shake my head at some of the decisions made by big companies… This hopefully has such a negative impact on the brand that they might consider actually giving a shit about their customers.
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      1263. Too late. They already ruined their reputation. Once a company gets it in their heads that the user isn’t the most important thing, they will look for other ways to up charge for services.
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      1269. for my DS923+ they remove all drive but synology from their website comparability list. for now it’s just talk until they put those drive back in the lists.

        Edit: DS923+, and not 925+
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      1283. Uh oh don’t let Synology see this otherwise they’ll make it so you can’t benchmark third party drives! Like how you can’t see detailed SMART info for third party drives ????

        I think Synology’s idea with the drive restrictions is so that they can better support problems since the drives run their own firmware and are supposedly better optimised to work with the enclosure/filesystem/SHR etc. Would be curious to know if that’s actually the case though. I did see someone on Reddit saying Synology drives throw fewer errors in their enterprise systems.
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      1285. We are being forced to choose synology branded drives. I don’t want this and will see how this all plays out before I upgrade my system. I certainly don’t want to have to get rid of all of my 16TB drives just to buy Synology branded ones.
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      1289. My issue is their HAT5300 line is substantially more expensive the the equivalent Toshiba MG09 that it is rebranded from. Their HAT3310 are close enough to their original, but I won’t buy a Seagate ever again since they decided profit was more important than following US Sanctions, regardless of their excuse. I don’t care if you buy them, but lack of patriotism in a US company is something I can’t abide.

        Still watching what is going on. I won’t make a decision until it is time to buy that next NAS. You would think they would fast track the companies that make their rebranded drives, at least on their + series, which is more prosumer/small business than professional. I’ve been happy with my Toshiba drives. I’d buy more.
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      1290. Slimey move from Synology I’ve been running their DS + RS gear for nearly 10 yrs… This does make me wonder if you could read firmware from a “synology” drive and just flash that onto an identical Seagate drive controller with it being the same internals and most likely same PCB.
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      1292. *We’ve only ever used “cheap” disks for well over a decade, and we’ve NEVER had any problems with them.*
        *Therefore, there is NO real, objective reason to buy massively overpriced Synology HW and SW.*
        _(And yes, the Synology SW will also become massively more expensive; they will probably start with Synology Backup.)_
        *How wonderful that there are ingenious alternatives that treat customers fairly*
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      1293. Why use synology at all – Any raspberry and external hardrive combination works as good and allows for a mirror-back-up drive for half the price
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      1294. I am looking to upgrade to more capacity than my 918+ with 4 WD 10 TB Red NAS drives. However, Synology new policy may cause me to look else where even though I have had No Issues with the Synology unit I have. What do you recommend? Thanks
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      1295. Synology are simply purchasing 3rd party drives, relabelling them before selling them on again with an additional mark up. People like Seagate or Toshiba are not going to be giving their drives away. As you say Rob, if the hardware is the same I cant really understand why Synology can’t verify them. They are currently using said drives with their own label. Doesn’t add up!
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      1296. Having recently purchased a new DS423+ (not choosing to lock myself even more by opting for a DS425+) I decided to go for SSD read/write caching. I diligently checked the SSD compatibility list for the DS423+ (surprisingly extensive BTW) and found a match on Amazon (I think most of the supported/tested SSD’s in their list are quite old now, so harder to get).

        Waited two weeks to get hold of the pair of SSD’s I needed, only to find that I received that message during installation about them not being verified. Fortunately, I was able to continue past the warning. However, what’s going on? Why did I receive that warning for a hard to find SSD that was on the compatibility list?

        Are Synology slowly reducing their compatibility list on existing models?
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      1297. Considering the criticism from the channel regarding this whole locked drive situation, fair play to Synology for giving you access to these for this video.
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      1298. I really think there is an easy fix that Synology could implement.
        I am a IT professional. and my 1522+ is storing all my music and movies…. and is a backup location for my various home devices. But there is no way I paying 1 grand per 18TB drive.
        What synology SHOULD do… is for enterprise users with a SERVICE contract… they can require their drives all they want.
        But I am using UltraStore dives and they have never given me an issue and I should not be restricted… if a drive fails… that is why I have the synology… so I can swap it out.
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      1299. No more Synology for me I’m afraid, moved over to unRaid using unRaid array, cache pools and a zfs pool and extremely happy… Sorry Synology your silly decision has lost you one customer and I’m sure there are many, many more out there….
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      1300. My RS2423+ was one of the enterprise class NAS’s that they did the vendor lock on. At the time I purchased it they didn’t even offer a drive the size I wanted, so I had to use a workaround to get the system from reporting “degraded” and not run the monthly scrubbing. I’m looking at adding more drives to that unit this year, and while they now have a 20TB SAS option, I can’t justify the 40% markup.

        For those of us with those vendor locked 2023 models, they still don’t support non-Synology drives, and I’m not holding my breath that the 2025 Plus series will get 3rd party support. Honestly, the current machine will be the last Synology I have unless they reverse course on the 3rd party lockout or get their performance and prices on their drives more on par with the competition.
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      1301. Apart from if they were crap , suppose, does it matter if they are good performers if you are forced to use them? And even if they were good could you depend on that in the future. If they are good and at a compatible price they’d sell without being forced to buy them. deal breaker for me and should be for you.
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      1303. The simply solution to all this is buy a nas off someone else its clear synology are just ripping off customers by marking up their approved drives did anyone expect anything else
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      1304. The situation with Synology drives has been sick from day one. A while back I was considering an upgrade to a xs+ unit but found that Synology had changed their tune and started forcing their authorized resellers to ONLY sell units with Synology drives pre-populated in the drive slots. And not just one or two either! They were forcing people to fill the unit instead. To make matters worse, their array of large size drives is sparse and seems purposely setup to force users to fill up NAS units more quickly and potentially push additional sales. I ended up purchasing a used xs+ unit where the seller couldn’t sell the original Synology drives due to security concerns.
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      1305. Well, Seagate drives had (according to Backblaze) far higher failure rate than WD drives, therefore I would go for them. But If I cannot use them in Synology I am thinking of replacing my old one with some other NAS brand… I would even pay for some extended support for other drives manufacturer (lets make it like some licence/upgrade like cameras…) eg. 10 dollars per drive or something like that… but I dont want to be limited to some specific drives….
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      1311. I’d be interested to see Synology’s third quarter sales figures for DS units. I wonder how low the line will go before they rethink their foolish policy.
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      1312. I spent the night trying to decide how best to increase my storage capacity on a DS1621+ that is already populated with 16TB drives. I couldn’t find a way to do it short of buying an 5 bay expansion unit which, by the way, cost as much as a 2nd 6 bay NAS. I’m looking at other brands now.
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      1319. I’ve gone to Ugreen Dxp4800plus. I used to have a DS220+ and was, am a novice with NAS abilities and use it just for Plex, photo storage etc. I’m very happy with moving and this was mainly because of the drive lock in fiasco.
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      1322. Again poignant and to the point – ty
        Synology has certainly shot it’self in the foot with this ‘lock-in’ and not being proactive with a positive list of 3rd party hdds. before going to market.

        If Synology didn’t have the best OS we’d have moved elsewhere already, but now in a ‘holding pattern’ awaiting Seagate / WD whitelisting
        Just my 2p
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      1326. In Canada, these are the current prices for 20TB drives:

        Synology HAT5310 – $1034.99
        Western Digital Red Pro – $584.99
        Western Digital Gold – $599.99
        Seagate Ironwolf Pro – $579.99
        Seagate Exos – $549.99

        Prices can be even lower during sales such as Prime Day or Black Friday or even as prices fluctuate over time. Also even the 26TB WD Red Pro ($789.99) is cheaper than the Synology 20TB.
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      1327. Let’s give Synology the benefit of the doubt and say they are moving in this direction (of drive lock-in) to reduce the variability in devices so they can better support end-users. If that was one of their goals (instead of a blatant cash-grab), then why oh why did they make it mandatory? Why take away something from loyal customers that has been present since the founding of your company? DSM is nice but is it worth hundreds or thousands in up-charges for re-labeled drives?

        Roll out classes of devices: Beginner/entry-level=NAS with Synology-branded drives plus free tech support, mid-level/pro-sumer=NAS with optional branded drives and charged support, IT pro/tech geek=Synology enclosure + bring your own drives, you’re on your own. Or, screw over your existing base while confusing potential new customers.
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      1328. Thanks for the honest review. I would not mind paying a little more for a Synology branded hard drive or SSD for business purposes if that improves the support process, but these price differences are huge and for my friends, family and my own personal storage, freedom to use any brand of drive is simply a must-have.
        So Synology should stop thinking they are EMC or NetApp and reverse this self-destructive choice with a firmware update and a public apology. Only then will I ever buy or recommend a Synology system again. I have used Synology for decades and I was really looking forward to upgrading this year, but now I look at other brands.
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      1329. By drive-locking, Synology is rewarding their most loyal supporters by keeping a good value on the older units. I can pay a bit more for their drives and upgrade to the 25 series… and still sell my ds1520+ at a great price. They’re playing 3D chess and it’s great for me!
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      1330. I don’t understand why you’d give synology such leeway about their supported drives list, or anything else for that matter. The fact that they’re not allowing the very same models they’re white-labelling tells you everything you need to know about the reason behind the drive lock-in.
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      1331. Why would I pay extra for vendor-locked hard drives that are just re-stickered Toshiba drives at 200% markup? I’ll just go with another NAS brand other than Synology that doesn’t do disk lock-in.
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      1332. Buying synology drives will never be the best value because they are too low volume, both in manufacturing and shipping. Most home and prosumer users are keeping an eye on sites like ServerPartDeals for floods of things like 18tb brand new enterprise drives for sale for crazy low prices like $189 because some shipment got refused by a datacenter somewhere. These are not common prices, but it happens commonly enough that it’s a nobrainer to wait for them. Synology can’t have sales like this, because they don’t make or ship enough drives. They’ll never be able to sell them to us basically, so they have to force it.
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      1333. I’m wondering if anyone remembers the old HDD silencers … lovely big radiators that one wapped their HDD inside to essentially keep the bloody things quiet!

        They literally don’t exist anymore! ????

        ( _I’m wanting to build an ‘in room’ DAS without moving to SSDs and HDD noise is my main concern_ )
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      1335. I’m waiting to see someone burn the Synology firmware into a Seagate drive. Or, do what thestorageguy here on YT did and that was run the Github script to add other HDD’s onto your own Synology NAS’s approved list.
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      1336. The value series is the only one that compared to other consumer grade drives. The enterprise series is very much in line with other enterprise grade hard drives (like the ones you get from NetApp or other storage system manufacturers)
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      1337. Having to acquire a rare special type of hard disk has caused major problems for enterprise customers using Synology products. Even if you put price aside – Our problem in Australia is the geographic “tyranny of distance” with Synology having zero service centres covering regional areas, and neither of the (two) distributors carrying stock of Synology drives in capital cities. When a drive fails we have to wait for replacements to be shipped to Australia and they don’t even offer advance replacement service.

        The company I work for still have over 56 x Synology 12-Bay NAS in our business we need to replace in the second half of 2025 and at the moment we are handling drive failures by holding our own stock in Sydney & Melbourne and having to ship them overnight to our branch sites. WE DO NOT WANT TO BE A SYNOLOGY SERVICE CENTRE!!!! They should have got their act together and organised a maintenance provider such as Interactive maintenance solutions before embarking on this lunacy. It does not matter if they change policy now, the management here are so sick of the hassles and will never buy that brand again.
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      1338. Here is my questions #1 do you have to return the drives to Synology or did they GIVE them to you #2 did Synology view this video prior to it going live on YouTube ? Honestly as you say …it really has no justification so my only thoughts were they are trying to Ugreen their way forward (Referring to Ugreen having been recently exposed at paying reviewers and demanding video approval)
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      1339. Maybe something has changed, as it has been a long time since I’ve been in enterprise storage, but the markup was usually justified by a guaranteed availability of certified drives over a longer period of time than manufacturers and retailers provide to the general public. Mixing different drives isn’t as bad as it once was but it can still be a gamble.
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      1340. Your statement or conclusion is so true, why on earth has Synology decided to go for vendor lock in and only supporting there own (rebranded) and more expensive storage media?! And why does this frustration come to a surprise so they are now working on expanding the compatibility list. so unnecessary and will turn away many (regular) customers who will now shop elsewhere for their NAS needs. This while the software (DSM) just works fine and is best in class. My 918+ still works fine with WD Red Pro disks, this choice is really not to be explained or justified other than commercial exploitation
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      1344. Robbie if someone is buying larger hard drives – the NAS box is wrapper around the hard drives.
        Hard drives are much more expensive than the the NAS unit.
        Synology NAS DS923 – cost approx £137 / drive bay vs Seagate Ironwolf Pro 18 TB is £380
        Synology drive bay cost 26% (the wrapper) . . . Seagate 18 TB hard drive 74% ( storage media) . . . . price per drive bay
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      1346. I’m still seeing a couple of ideas behind their plan…
        1) As with Broadcom/VMware – chase enterprise, after volume discounts buyer won’t care.
        2) as with (1) less customers but far higher profit margins, and it’s the small aka “expensive to support” customers that you shed or overcharge.
        3) They have a hope to charge WD/Seagate etc to validate their drive models, perhaps including a charge per drive. Though with the big margin on their own brand drives this seems less likely for now.
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      1347. I got 2 small Synology NAS. I like them, but since Synology announced this BS, for me this company is dead.
        I will never again buy Synology.
        Bye bye Synology
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      1349. Synology drives produce too much noise for home office/home setups. NOISE! Do you understand, Synology? For that expensive price this is a sh_t drives.
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      1350. Not buying any Seagate drive under any branding – especially not when it’s even more expensive
        Not buying into any new vendor lock-in situation either, after almost 40 years in Apple’s walled garden / iPadded cell
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      1351. I have this vision of 3 witches at Synology chanting “Bundle, bundle, toil and trouble. Give them half and charge them double” (with apologies to Shakespeare)
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      1352. Ditched Synology earlyer this year after +10 years and multiple generations of Synology NAS-ses because of (1) the increasing vendor lockin policy by Synology and (2) the lack of flexibility with regards to M.2 storage. Moved to Asustor and am quite happy with the platform, software, community support and flexibility overall.
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      1354. 6:13 On that 12 Tb Seagate Ironwolf drive, to make the arithmetic a little more dramatic ( and the comparison a bit more correct IMHO ) the premium for the Synology drive is 80% above the Seagate drive. ( $450 – $250 ) / $250 = 80%
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      1358. I’ve never heard you so critical about the new Synology drive lock-in policy, but I like it, since this is now much more in line with how most people here perceive it.
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      1359. The Synology HAT5300 12TB cost more than either a 20TB Seagate IronWolf Pro or a 20TB WD Red Pro.
        Say it all really.
        Thank you Rob for the effort you put into this.
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      1362. This video pushes me even further from Synology. Either they have a completely out of touch marketing dept. or Synology really wants to ease out of consumer class NAS systems. I think Synology will see that consumers no longer want their NAS models soon due to the lack of iGPUs for transcoding Plex, the outdated CPUs they use, and/or because of the Synology only HDD/SSD requirements. They would be best served, profitability wise, to license their OS to others down the road.

        As I said in the previous NASCompares video, I’ll keep my DS920+ until it dies and recently have added a NUC as my Plex server that transcodes my 4k library from my DS920+ storage easily and only use my DS920+ for storage and surveillance. I will be buying something other than Synology to eventually replace my DS920+.

        Maybe I’ll just use my Asus NUC 15 Pro+ with external storage via Thunderbolt. Like this: Acasis 40Gbps M.2 NVMe 4 Bay RAID SSD Enclosure. The Ultra 2XXH CPUs are light years more capable that the J4125 CPU in my DS920+.

        The NUC market is exploding now and it will be exciting to see where this goes. The NUC market in 2025 is $2.5B and is expected to grow by 15% each year through 2033. This might be understated since NUCs now can replace desktops and an external GPU can be added via a docking station.
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      1363. Excellent work as always Robbie.

        I personally just can’t see this ending well for Synology. They’ve caused so much ill will towards the brand that even if they were to reverse course, the damage has already been done.
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      1365. I’m gonna be honest, I own a DS1522+ Synology and it’s populated with 12 TB hard drives from Synology for a few years now, and not once have I seen or received a firmware update that is needed for their hard drives. It may happen more in data centers by certain applications that the company needs to be running in, but for home use, I feel it’s a terrible excuse to keep forcing people to buy their drives. If it offers no other benefits, then a normal Seagate or Western Digital drive, granted those drives will come with five-year warranties compared to the three you get, and the possible chance of getting a firmware update, and you don’t have to pull the drives out and update them. I haven’t had an update on a hard drive since 1999, a Maxtor 20 gig hard drive back in the day.
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      1366. why would anyone rely on a single point failure for storing data? i mean you buy a NAS and then you have a need to replace a drive but they are out of stock for many months, sounds like the dumbest decision ever, not to mention if there Software and Raid only works “properly” on their “drives” then you have another single point of failure for not being able to recover Data.
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      1367. Blacklist other harddrive isnt a good way to promote you have something better

        If their custom firmware works better ,people will buy those without badlisting thing
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      1368. Those drives are so expensive because they know people are stupid enough to buy them.
        If everybody would stop buying them prices would drop like a brick.
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      1371. The price difference “justifications” from Synology:
        1. “We put a sticker with our logo on the drives and even wrote our name in the [otherwise unchanged] firmware!”
        2. “Stop thinking already and give us your money!!1!11!”
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      1372. I can’t see Synology backing down on the locked drives for at least 6-12months and then what will it be a few selected or will they remove the restriction all together with just warnings saying its a non verified drive.
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      1373. I still maintain that Synology are watching and waiting to see how user feedback and the PR fall out of this drive lock-in policy plays out. If I were in their marketing team right now, I’d be very worried about how the near-universal negative press they’re receiving will impact sales.

        Sinology won’t tell us what the verification requirements are. That tells me there is nothing special here, other than corporate BS. If third-party drives, the ones that have always been verified, do become usable, it will prove there was nothing wrong with them to begin with.

        What will be more interesting is to see how Synology walk this decision back if they get smart and choose to.
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      1374. Bottom line here, it’s pure profit driving Sinology’s decision to lock users into their own rebranded drives. No matter what corporate-speak excuse they offer, it cannot be denied. Had Synology done the R & D, spent millions building their own drives, there might have been some justification. Instead, they’re basically slapping their own label onto Seagate and Toshiba drives and replacing the OEM firmware with their own. That firmware, based on performance stats, hasn’t been touched at all. The reason for the firmware, is to control the situation. Synology say you can update the firmware on their drives without a shutdown. Sure, you could do this on other drives, too. Synology simply don’t offer that facility. There’s nothing about their firmware that allows live updates, other than them making a determination to do it or not.

        At the prices for a 16Tb HDD from Synology as opposed to an Ironwolf, you could spend over £1,200 more by populating a 4 bay with their drives.

        That’s an awful lot more money for what amounts to nothing in terms of difference between thir drives and the OEM versions they’re based on.
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      1375. No matter how hard you try …. you cannot pit a lipstick on a pig (ahem Synology drive). I’m sorry there’s no justification for a home user/prosumer to buy synology drives or any of the Synology 2025 NAS Boxes as long as the drive lock in is still there.
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      1376. Synology started great as a company but they are now nothing more than greedy goblins. My suggestion, don’t buy the new synology nas or synology HDD’s. Sooner or later they will cave and stop being anti consumer.
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      1377. You know, the price difference between the drives would actually pay for a NAS. I recently purchased a new DS423+ for my backups. It cost me less than the price difference between a 20Tb Seagate Exos and the Synology equivalent HDD.

        Even at lower capacity points,, multiple Synology HDD’s will add the cost of another NAS to the total cost.
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      1379. It would be interesting to understand exactly what kind of firmware is in the SynoGate LogyWolf drives, other than branding.
        To be honest, I’m really just hoping that Synology will sell DSM as a license for people to run on their own systems.
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      1385. Western digital is the best from our data. Funny that Synology doesn’t subcontract to them. At the end of the day it is a scheme. They have zero real data altogether to prove anything, this is simply forced revenue because they can’t compete very well.
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