Cannot find the Plex App on your Synology NAS? Here is why

It has reached our attention (thanks to J Westwood, UK) that Plex is currently not supported on the Synology DS118, DS218play, DS418 and DS418j NAS. This is down to these NAS Server devices using the new Realtek RTD1296 and RTD1293 CPU in their design. 

UPDATE 14/07/2018

A massive help and work invested by  ChuckPA on Plex forums have delivered an Alpha version of a PLEX for Realtek CPU based NAS like DS118, DS218, DS218play, DS418, DS418j and Qnap TS-128, TS-228, TS-328, TS-428.
Plex have promised to release an official installation file in a week or two. Meantime you can try these alpha test files and finally enjoy your Plex experience on Realtek based NAS.

Download Links:

These download links are intended for Plex Pass users only.

• Synology [aarch64 / ARMv8] 84 – Download

• QNAP [aarch64 / ARMv8] 9 – Download

 (Source:forums.plex.tv )

(Source:forums.plex.tv )

 

 

Installation Instructions and more information: – Plex Have Released an Alpha Version, LEARN MORE HERE

 

DS118 Plex Transcoding test 720p / 1080p

 

 

Plex issue conserns that currently Plex have not created a version that is supported on this processor architecture. Currently you can playback and transcode upto 1080p and 4K on these devices, however the Plex application for NAS is only available in 3 different versions for Synology NAS that support:

• Intel 32-bit
• Intel 64-bit
• ARMv7

These newer Realtek based NAS units will not let the PLEX App be installed. This arrives as quite an annoying hardware vs software disappointment for many and it seems that many in the PLEX community have been taking the issue into their own hands and trying to resolve it. Below are several exerts from the forum and despite confidence in a Plex App being made available somewhere down the line, in the meantime, Synology have decided to not list the Plex app in their App center.

Which NAS has been effected?

You can find the CPU model, package Architecture and memory type applied on each Synology NAS in the table below.

DS418	Realtek RTD1296	Quad Core	4	Yes	rtd1296	DDR4 2GB
DS418j	Realtek RTD1293	Dual Core	2	Yes	rtd1296	DDR4 1GB

DS218play

Realtek RTD1296

Quad Core

4

Yes

rtd1296

DDR4 1GB

DS118

Realtek RTD1296

Quad Core

4

Yes

rtd1296

DDR4 1GB

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General/What_kind_of_CPU_does_my_NAS_have

Is There a way to get it working?

Somehow WD have special relationship with PLEX. WD My Cloud Home type NAS come with PLEX media server installation. This model is using the same processor as Synology NAS, but Plex themselves is keeping this installation secret! If someone was smart enough to extract this installation file – it should also work on Synology NAS.

How long will it take to create PLEX compatible app?

https://forums.plex.tv/discussion/292481/how-do-i-install-plex-on-a-ds418j

https://forums.plex.tv/discussion/294819/plex-on-brand-new-synology-ds118-with-realtek-rtd1296-cpu

Why there is still no support for PLEX on NAS with  Realtek  CPU?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918/p2

When will PLEX create installation file for NAS with Realtek CPU?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918

How to change SPK file CPU architecture?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918

Until there is compatible PLEX app created for Realtek CPU NAS range you can get PLEX compatible NAS:

System Model	CPU Model	Cores	Threads	FPU	Package Arch	RAM	PLEX
DS3018xs	Intel Pentium D1508	Dual Core	4	Yes	Broadwellnk	DDR4 SO-DIMM 8GB	YES
DS918+	Intel Celeron J3455	Quad Core	4	Yes	Apollolake	DDR3L SO-DIMM 4GB	YES
DS718+	Intel Celeron J3455	Quad Core	4	Yes	Apollolake	DDR3L SO-DIMM 2GB	YES
DS418play	Intel Celeron J3355	Dual Core	2	Yes	Apollolake	DDR3L SO-DIMM 2GB	YES
DS418	Realtek RTD1296	Quad Core	4	Yes	rtd1296	DDR4 2GB	NO
DS418j	Realtek RTD1293	Dual Core	2	Yes	rtd1296	DDR4 1GB	NO
DS218+	Intel Celeron J3355	Dual Core	2	Yes	Apollolake	DDR3L SO-DIMM 2GB	YES
DS218play	Realtek RTD1296	Quad Core	4	Yes	rtd1296	DDR4 1GB	NO
DS218j	Marvell Armada 385 88F6820	Dual Core	2	Yes	Armada38x	DDR3 512MB	YES
DS118	Realtek RTD1296	Quad Core	4	Yes	rtd1296	DDR4 1GB	NO

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