Plex on DS118, DS218play, DS418 and DS418j – Realtek RTD1296 issue

Cannot find the Plex App on your Synology NAS? Here is why

It has reached our attention (thanks to J Westwood, UK) that Plex is currently not supported on the Synology DS118, DS218play, DS418 and DS418j NAS. This is down to these NAS Server devices using the new Realtek RTD1296 and RTD1293 CPU in their design. The Plex issue conserns that currently Plex have not created a version that is supported on this processor architecture. Currently you can playback and transcode upto 1080p and 4K on these devices, however the Plex application for NAS is only available in 3 different versions for Synology NAS that support:

  • Intel 32-bit
  • Intel 64-bit
  • ARMv7

These newer Realtek based NAS units will not let the PLEX App be installed. This arrives as quite an annoying hardware vs software disappointment for many and it seems that many in the PLEX community have been taking the issue into their own hands and trying to resolve it. Below are several exerts from the forum and despite confidence in a Plex App being made available somewhere down the line, in the meantime, Synology have decided to not list the Plex app in their App center.


Which NAS has been effected?

You can find the CPU model, package Architecture and memory type applied on each Synology NAS in the table below.

DS418 Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 2GB
DS418j Realtek RTD1293 Dual Core 2 Yes rtd1296 DDR4 1GB
DS218play Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 1GB
DS118 Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 1GB

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General/What_kind_of_CPU_does_my_NAS_have

How long will it take to create PLEX compatible app?

https://forums.plex.tv/discussion/292481/how-do-i-install-plex-on-a-ds418j

https://forums.plex.tv/discussion/294819/plex-on-brand-new-synology-ds118-with-realtek-rtd1296-cpu

Why there is still no support for PLEX on NAS with  Realtek  CPU?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918/p2

When will PLEX create installation file for NAS with Realtek CPU?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918

How to change SPK file CPU architecture?

http://forums.plex.tv/discussion/288118/new-synology-compatibility-ds418-ds418play-ds918

Until there is compatible PLEX app created for Realtek CPU NAS range you can get PLEX compatible NAS:

System Model CPU Model Cores Threads FPU Package Arch RAM PLEX
DS3018xs Intel Pentium D1508 Dual Core 4 Yes Broadwellnk DDR4 SO-DIMM 8GB  YES
DS918+ Intel Celeron J3455 Quad Core 4 Yes Apollolake DDR3L SO-DIMM 4GB  YES
DS718+ Intel Celeron J3455 Quad Core 4 Yes Apollolake DDR3L SO-DIMM 2GB  YES
DS418play Intel Celeron J3355 Dual Core 2 Yes Apollolake DDR3L SO-DIMM 2GB  YES
DS418 Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 2GB  NO
DS418j Realtek RTD1293 Dual Core 2 Yes rtd1296 DDR4 1GB  NO
DS218+ Intel Celeron J3355 Dual Core 2 Yes Apollolake DDR3L SO-DIMM 2GB  YES
DS218play Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 1GB  NO
DS218j Marvell Armada 385 88F6820 Dual Core 2 Yes Armada38x DDR3 512MB  YES
DS118 Realtek RTD1296 Quad Core 4 Yes rtd1296 DDR4 1GB  NO

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