Cannot find the Plex App on your Synology NAS? Here is why
It has reached our attention (thanks to J Westwood, UK) that Plex is currently not supported on the Synology DS118, DS218play, DS418 and DS418j NAS. This is down to these NAS Server devices using the new Realtek RTD1296 and RTD1293 CPU in their design. The Plex issue conserns that currently Plex have not created a version that is supported on this processor architecture. Currently you can playback and transcode upto 1080p and 4K on these devices, however the Plex application for NAS is only available in 3 different versions for Synology NAS that support:
- Intel 32-bit
- Intel 64-bit
These newer Realtek based NAS units will not let the PLEX App be installed. This arrives as quite an annoying hardware vs software disappointment for many and it seems that many in the PLEX community have been taking the issue into their own hands and trying to resolve it. Below are several exerts from the forum and despite confidence in a Plex App being made available somewhere down the line, in the meantime, Synology have decided to not list the Plex app in their App center.
Which NAS has been effected?
You can find the CPU model, package Architecture and memory type applied on each Synology NAS in the table below.
|DS418||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 2GB|
|DS418j||Realtek RTD1293||Dual Core||2||Yes||rtd1296||DDR4 1GB|
|DS218play||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 1GB|
|DS118||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 1GB|
How long will it take to create PLEX compatible app?
Why there is still no support for PLEX on NAS with Realtek CPU?
When will PLEX create installation file for NAS with Realtek CPU?
How to change SPK file CPU architecture?
Until there is compatible PLEX app created for Realtek CPU NAS range you can get PLEX compatible NAS:
|System Model||CPU Model||Cores||Threads||FPU||Package Arch||RAM||PLEX|
|DS3018xs||Intel Pentium D1508||Dual Core||4||Yes||Broadwellnk||DDR4 SO-DIMM 8GB||YES|
|DS918+||Intel Celeron J3455||Quad Core||4||Yes||Apollolake||DDR3L SO-DIMM 4GB||YES|
|DS718+||Intel Celeron J3455||Quad Core||4||Yes||Apollolake||DDR3L SO-DIMM 2GB||YES|
|DS418play||Intel Celeron J3355||Dual Core||2||Yes||Apollolake||DDR3L SO-DIMM 2GB||YES|
|DS418||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 2GB||NO|
|DS418j||Realtek RTD1293||Dual Core||2||Yes||rtd1296||DDR4 1GB||NO|
|DS218+||Intel Celeron J3355||Dual Core||2||Yes||Apollolake||DDR3L SO-DIMM 2GB||YES|
|DS218play||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 1GB||NO|
|DS218j||Marvell Armada 385 88F6820||Dual Core||2||Yes||Armada38x||DDR3 512MB||YES|
|DS118||Realtek RTD1296||Quad Core||4||Yes||rtd1296||DDR4 1GB||NO|
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