I Visited UGREEN in China… And Here is Everything I Saw

Last updated on 15 Apr 2025 📧 Subscribe

UGREEN Headquarters in Shenzhen, China – NAS Plans, Company Culture, R&D and More

As part of a week-long visit to Shenzhen to better understand the operations behind some of the rising tech brands in China, I arranged a tour of UGREEN’s headquarters. The visit was not sponsored or paid for by UGREEN, nor was I invited by them directly. It was simply part of a wider initiative to learn more about the companies producing network storage hardware that is increasingly popular in Western markets. Although UGREEN previously sponsored a separate video about their NAS hardware, this trip was independently funded and organized. I spent roughly four to five hours across several buildings at their primary site in Longzhen Industrial Park, Guangdong Province, gaining insight into their development process, support infrastructure, and product plans.

So, what do we know about UGREEN Online already? ​Founded in 2012 by Zhang Qingsen in Shenzhen, China, UGREEN began as an Original Equipment Manufacturer (OEM) producing data cables for international brands. Recognizing the potential for greater innovation and brand identity, Zhang transitioned the company from OEM services to establishing UGREEN as an independent brand. The company specializes in a wide range of consumer electronics, including USB hardware, charging devices, audio equipment, and mobile accessories. Over the years, UGREEN has expanded its presence to over 100 countries, earning a reputation for delivering high-quality, affordable products. The company’s commitment to research and development, design, manufacturing, and brand marketing has solidified its position as a global leader in the consumer electronics market

UGREEN’s operation is spread across four main buildings, each with a distinct purpose: international and domestic marketing, customer support, and research and development. Most of my time was spent in the R&D building and parts of the customer service center.

The first area I visited was their product showroom, a space clearly designed for internal partners and B2B visitors rather than public foot traffic. The showroom featured one of every UGREEN product, including several items not yet announced publicly, with placeholders on the shelves suggesting upcoming Thunderbolt 5 and new NAS models.

Staffing levels across the buildings seemed consistent with what you’d expect from a company scaling into premium storage solutions. I counted around 40 to 50 people in support and R&D departments alone, with visible crossover between teams. The support center operated in what appeared to be a traditional open-office structure, with teams seated in long desk arrays. While I couldn’t film this area due to consent concerns (and was provided with some official footage), the impression was of a well-staffed, professional operation. Observing lunch break foot traffic—easily 60 or 70 people exiting en masse—it became clear that UGREEN’s core NAS and support teams were substantial and not limited to a token few.

One of my central questions going into the visit was about UGREEN’s approach to support. Network-attached storage is a 24/7 solution for most users and competes with both premium and open-source platforms. I was particularly interested in how UGREEN intended to position themselves with regard to long-term reliability and assistance. Their answer was partly logistical—dedicated support staffing—and partly software-focused. In discussions with their development team, it was apparent that software enhancements are now a priority following their initial hardware deployment. One example discussed was the demand for iSCSI support, which has been slower to arrive due to regional differences in usage habits.

UGREEN’s proprietary NAS OS, UOS, is based on development efforts that began with Chinese-market NAS solutions around 2020. With the newer DXP series expanding into international markets, UOS has been undergoing rapid westernization. There was a candid discussion about cultural and user-base differences that caught the team off-guard—particularly in the importance of specific protocol support and integrations. While I signed an NDA preventing me from disclosing every part of the roadmap, the general message was that the next two years will focus primarily on maturing the UOS software stack, including AI-driven features, broader language support, and improved cross-platform expansion options.

A significant portion of the discussion centered around hardware expansion. UGREEN has developed a range of DAS (direct-attached storage) solutions, many of which are still only available in China, but which they intend to integrate more fully with their NAS lineup globally and serve as NAS expansion devices. USB4 and Thunderbolt connectivity is also in active development, with Windows support reportedly complete but ongoing issues with macOS integration delaying a broader release.

These updates were presented not as future aspirations but as active, iterative engineering challenges currently underway, which aligns with the company’s overall stated intention of refining rather than rushing.

Arguably the most distinctive part of the visit was the NAS Lab—a dedicated test space designed to simulate real-world deployment scenarios. Unlike many brands that showcase NAS capabilities in tightly controlled demo booths or static displays at trade shows, UGREEN has constructed multiple functioning environments: a home media suite, an office collaboration space, and a creative studio tailored to video editing.

These setups are used internally to identify pain points in both hardware and software by replicating user workflows in a live, interactive context. It was clear from the walkthrough that this lab is an active part of their development cycle and not just a showroom for visitors.

These test suites enabled the company to simulate multi-user environments, such as households streaming content while backups run in parallel or video editors accessing high-bitrate files remotely. The lab also helps visualize inefficiencies and inconsistencies in system deployment, such as UI design issues or performance bottlenecks in hybrid-use cases.

Such testing environments are more commonly found in laptop and mobile device labs but are rare in the NAS world, especially at this price tier. It added credibility to UGREEN’s claims of wanting to provide a more seamless and flexible user experience.

During the visit, I was repeatedly shown signs of a long-term strategy. While some early criticisms of UGREEN’s NAS rollout remain valid—particularly around the initial reliance on crowdfunding and uneven software features—the team seemed aware of these issues and determined to address them. There was no indication of a short product lifecycle.

In fact, staff emphasized that the current DXP models are not expected to receive a hardware refresh for at least two years. The focus in that window will be firmware updates, compatibility expansions, and building out features. The overarching message was clear: UGREEN wants to be seen as a top-tier NAS vendor within the next 3 to 5 years.

UGREEN is clearly taking its NAS division seriously. While this visit offered a curated look at their operations—something to be expected with any factory tour—the underlying infrastructure and approach felt well-considered. Unlike many brands that rely on OEM or white-label models, UGREEN appears to be building their NAS solutions from the ground up.

While the company didn’t confirm or deny third-party manufacturing partnerships, the focus on in-house software, R&D-heavy staffing, and direct integration of their own accessory ecosystem suggests a vertically integrated model. Based on what I observed, UGREEN isn’t simply experimenting with NAS—they’re actively investing in it as a long-term product category. Their roadmap may still be evolving, and the software isn’t yet on par with incumbents like Synology or QNAP, but their forward-looking approach and resource commitment imply they’re in it for the long haul.

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      100 thoughts on “I Visited UGREEN in China… And Here is Everything I Saw”

      2. Bought the DXP6800 since the kickstarter offer last year but I’ve never started the device. Populated the SSDs with 8TB Gen4 and the slots with five 22TB, also 64GB 4800MHz RAM. I feel Abit overwhelmed with all the software and the risk of hacking/data loss.
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      3. Given the current economic climate, I will not be surprise UGreen will scaledown their nas units and other operations investments soon. Not only UGreen will find it hard to export to US (one of the largest market), they is not even able to import Intel/AMD or other chips without getting hit by crazy tariffs.
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      4. UGREEN is making friends in the Benelux as well. Great OS, NAS-Sync, or when using TrueNAS, both work seamlessly well. A new kid on the NAS Block, challenging the leader in the market. Perfect 2-4Bay solutions for end users and small businesses.
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      6. Synology is catering more for the business end just like the path nvidia has chosen. In a few years time I’ll probably switch to a ugreen when it’s been battle tested more.
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      8. I’ll be upgrading from a Synology DS918+ to a UGREEN NAS when the time comes. Been very disappointed with Synology’s offerings for the last several years now.
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      9. I just bought one from Amazon. I have an old ds218+ from Synology that’s just way too slow for my needs. Saw the dxp2800 on sale and got one. My only real concern is cloud backup. I use Bacblaze B2 to backup my synology but I haven’t gotten any confirmation that the Ugreen can do that.
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      10. For me its VERY important to sync my iOS devices automatically(photos and phone backups like whatsapp, etc.), VERY important to sync between my Mac and iMac with iCloud have the files instantly on my desktop, sync Google Drive, and to MIRROR backup with another Ugreen NAS, none of this requirments could be accomolish with the current UGOS, so its a no for me.
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      11. Great video as always, and thank you for mentioning the new hires at UGREEN. I joined in March 2025 as the UK BDM for NAS, coming with over 30 years experience in storage. The products are coming to the channel in a big way very soon. We are sorting out distribution contracts and a few other things in anticipation. So reassuring, having read so many of the comments from this video and some of the other UGREEN NAS featured videos you have aired.
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      13. Question: Is it possible to maintain a separate partitions for my own stuff, family, friends, partner, etc? Or is it all in one space separated by folders with assigned RBAC?
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      14. Ugreen 4800 Plus could have been a really amazing NAS should it have PCIe extension like QNAP and Asustor—or at least if it had 4x M.2 SSDs. The company should have gone this last mile (PCIe slot or 4 M.2s) but it didn’t.
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      15. I’m thinking about buying the 10G 4-Bay model or if by then the newer one releases its newer replacement. Right now i have a lot of space and multiple DIY Rack Servers. Most of them are just storage dervers for backup. Next year i’ll be moving into a smaller place and thus need to move my storage from a big rack into smaller boxes. I was thinking of building something myself again, probablynin the Chenbro Sr301 case, since i already have one backup server in that case and i absolutely love it. But then i saw the ugreen 4bay model exists and it is even smaller, still pretty silent, also has the 10G connection I want…. This thing is almost perfect.since it will be only a backup server for me and only turned on like once every 3 months or so i dont really care abaout sny of the negatives I’ve heared so far. Im just gonna install truenas, put my 4 18TB drives in there and maybe put a 2tb nvme for cacheing in it.
        For what im gonna use it and how small it is I think its the ideal solution.
        If I’m happy with the first one i buy i am also most likely going to buy a second one of those.
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      16. Synology abadonned its base a long time ago, QNAP is bad, so…my next NAS will be DIY I will just build it and not rely on these brands anymore, freedom is the key and for the same money you have better hardware.
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      21. I backed them for the 6-bay model. I don’t do much with it; I’m retired and I really just wanted a large-capacity file and media server. Anything else is a bonus. Security isn’t as big an issue for me as for others, because I keep it on a separate WiFi network that does not connect to the internet except when I’m checking for updates.
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      23. This video convinced me to swap from my Atom based QNAP (as well of watching dozens of your videos trying to decide between a TS855X, Ugreen 88/8600 or the Zimacube), just found it was struggling with multiple dockers and not enough clout for some VM work.
        I went for the 8600 in the end, with the current Amazon offer was an amazing price for the hardware. I can happily leave QNAP OS, to be honest, most of the apps seem to be duplicates, some of them just plain don’t work (anything that attaches to Google drive for example appears to have been nerfed), and they haven’t had a stellar security history themselves.
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      25. Just brought my first ugreen nas a dxp4800plus almost a year after buying my first nas a Synology ds923+ and so far I still prefer Synologys os and software but I much prefer ugreens hardware, pricing and customer support
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      27. on the verge. UGreen is what i’ve settled on. A plex app would be huge but considering i’m also considering a switch to Jellyfin it’s great tha it already has an app. Me all i need it for is streaming local media. i’ll probably never have a house in this economy so the whole surveillance might not be needed.
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      28. Do you know which UPS will work with Ugreen NAS’ over USB? Other than the ones that are recommended by Ugreen. Preferrably something smaller for a mini rack
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      29. Is it possible to backup to a remote Ugreen Nas (say via Tailscale or other VPN)? Is the process easy to setup and not prone to errors? Can you sync between them rather than backup?
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      31. I bought one of these like three days ago and it’ll be here today. I watched your video last night and shot them an email about getting a credit for the difference in the sale price and I woke up this morning to a $35 refund. I like these folks and thank goodness I saw your video!
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      33. The country of origin on this will be an issue as history has proven despite statements to the contrary, they have a backdoor and other headaches. Over the last 40 years there are countless examples. That may be ok for some, but not by me.
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      36. Hi!

        I’ve been thinking about buying a NAS for the past few months and I was leaning towards the DS923+ as I work with photo and video editing. I want to backup all my work and family photos and videos and have some films on the NAS so I could use Plex too. I would use it to edit via 2.5G or 10G connection and I would like to use it to share the final results to my clients too. Never had a NAS before, so, I’m a little lost. Would you recommend Ugreen as it’s cheaper and it seems to be catching on software with Synology?

        Thanks a lot to anyone who shares their opinion on this!
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      37. I have a DXP4800 since last Christmas, and for me it’s OK, the videos app on Android TV it’s better than VLC or DSvideo, the Mobile app it’s top, BUT I miss something to see my pictures on my smart tv. I know I can use DLNA, but haven’t succeed in seeing the contents on my NAS, I can see the device, but when i go into it, no data appears.
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      38. I like ugreen for their lowcost lineup (bluetooth dongle, power adapter, dock, sata-to-usb stuff …) price-quality ratio is generally really really good. Here, their NAS lineup doesnt fit the market imo, too expensive, too average, their products are beaten in every segment by cheaper existing products.
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      39. 02 04 03 01 my ocd is kicking in…triggered lol. I’d really like to try Ugreen next. If they have a sale day where the 8 bay is near the early bird launch price I’m going to have to get one.
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      41. Switched from multiple Synology units to two new Ugreen NAS units 8 months ago. The physical build quality and specs of the Ugreen systems is far better than anything I’ve seen from Synology. They also come with card readers, usbc and at least 2.5gb nic’s. Synology has become to comfortable / complacent. Hoping Ugreen continues to add more feature, but a year in they have all the basics I need. Best tech brand switch I’ve made in years!
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      43. Who makes the operating system that these turnkey NAS vendors are using? QNAP, Synology, and Ugreen seem way to similar with their windowed “desktop” UI to be purely from scratch by each vendor. Is there a boilerplate OS that they are reskinning? If not, how did Ugreen roll out something so near feature complete right off the bat.
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      46. I’ve installed Proxmox on my DXP8800 day one and run DSM on a VM for the eight bays. Works flawless, though it did require an involved setup process so it’s not necessarily for beginners. But running DSM with actually decent NAS hardware specs is a dream and is a far better alternative to Synology’s anemic hardware. My main complaint about the Ugreen is that the disk trays rattle too much. This can be rectified with velcro shims but this shouldn’t have to be needed to avoid annoying buzzing noise from rattling disk trays.
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      49. And what about the mobile apps ?! Because for me, 80% of my NAS use is through a drive and photo app. Since the release last year I didn’t find anyone focusing on this…
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      52. I’ve been interested in these UGreen NAS’ for a while now but being an Aussie, I can’t buy one here. UGreen’s only official store in Australia is via Amazon Australia and they don’t list the NAS’ so big sads.
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      53. Oh God… I don’t want Google AI. I don’t want Apple AI. I don’t want M$ Copilot AI. I certainly don’t want AI on a NAS… Ugreen. Please keep the AI crap off of my NAS storage devices please. They are for storing files and running file servers and self-hosted applications, not for AI.
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      54. I’ve backed for the DXP4800 Plus and I’m very happy with the device I’ve received. Unfortunately I had a noisy CPU fan defect after a few months BUT their support was very fast and friendly which for me is a huge positive aspect on its own.
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      55. I bought the 4 bay plus model last year on Kickstarter thanks to you & the community doing deep dives with the devices you got. As one of those backers, I wanted to say I appreciate every UGREEN update video you all make ????
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      61. I bought a 4800+ during the kickstarter campaign. It all seemed easy enough – it was replacing an old Synology which was outdated and slow. But I could never get it working properly. When ever I would do a large copy – I had over 2 TB worth of data, it would time out. Tried various things including adding SSDs for cache as well us upgrading the RAM to 32GB. If I tried to do it on a non raid volume, it would work, but never with RAID 5. Went thorough several software upgrades, but no joy. BTW I only use Macs so never did try it out with Windows clients.

        I did try reaching out to UGreen’s tech support, and frankly though they did get back to me they were not particularly helpful.

        I ended up putting Unraid on it and it has worked pretty flawlessly ever since. Not real impressed with the software, but to be fair I have not tried later drops of their OS. The hardware is pretty solid though. I did raise it with a small stand and put a fan under it which dropped the average temperature by at least 5 degrees C. That said, I do have it in a cabinet, so that may account for some heat build up.

        Would I buy another one? Yes. The price is decent, and the hardware is ok. I’d put Unraid on it.
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      62. This is a top contender for me for my next NAS. What I am curious about is if Ugreen do intend for third parties to create UGOS native apps, or if due to the power of their hardware, they’ll lean more into generic docker container for linux apps.
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      64. I have using UGOS and set to monitor it thru Ubiquiti, it is not so chatty i would expect, but if there is backdoor, they will open it much much later. Otherwise it is pretty awesome beast that I love everyday (and yes, i miss some of the synology apps, but most of apps i used on synology could be replaced by docker oss alternatives), i have plenty of RAM and SSD pool (yep, you can do that on synology, dont you? ????) and system is smooth and fast as hell 🙂
        Yes, i found some issues, some stuff not working properly, but in 99% they respond quickly and speak about what the issue is and they will fix it.
        Btw: from latest Ugreen sync videos, you can see they changed icons, so new version is probably comming soon, with new languages
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      65. After watching a lot of your videos the past few months and reading blogs I bought a Ugreen DXP4800 plus replaced the main SSD with 1TB then added 2x2TB and a 4TB HDD, right out of the box I installed Unraid couldnt be happier, only thing is PLEX transcoding that would put the CPU at 100% but I wont be using it. Thank you again for your detailed videos and blogs, also Unraid forum and space invaders videos!
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      66. I bought a DXP4800 (not the plus) and slapped Unraid on it without ever booting in UgOS. I already had the legacy lifetime Unraid key so no extra cost there.
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      67. Some user buy ugreen for their hardware ( well lucky they give up 3rd party OS broke warranty policy )

        People buy Synology for their software, until they experience end of support, h265 removed , extra function only for specific harddrive , and more ????
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      68. I’m so over Ugreen, they’ve only recently enabled us in the UK to buy these units, so I wasn’t going to wait and bought a Terramaster F2-424, and then later added a D5 HYBRID DAS, and so 4x 3.5″ + 5x NVME. I replaced the internal USB bootloader with a small NVME for the OS. I’m running TrueNas Scale and increased the memory to 32GB, just running 1x 2.5Gb nic for now. I bought all of it on Black Friday or other sale days, saving me around 150gbp overall. Ugreen have offers on their UK web site at the moment, and if I hadn’t bought Terramaster I’d still be tempted.
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      69. I bought the DXP8800 Plus 8 bay through kickstarter. I use Unraid and love the NAS, except for the vibratjons/loudness. Once I put plastic shims above the drive bays, it has settled down but, it was annoying. Now it’s tolerable in the same small office. Definitely powerful enough for plex and some VM’s. Although, I would only buy it for what I paid for it, around $900.
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      70. received an ironwolf pro 12tb today from amazon – sold as new. in the farm data it has 28,163 power on hours and that label misalignment issue. thank you very much for this info
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      71. My 6-bay and 8-bay UGreen NAS’es are still running strong 24/7 since I got them. I don’t use their remote access and instead use my own VPN which I set up as the only way to access them remotely. I have 22TBs Iron Wolf Pros running on these.

        UGreen OS should be ok for most people especially with docker included but they are still missing key features I’m hoping they add soon such as built-in files & folders encryption.

        UGreen has been responsive with their updates too. They fixed a complaint I had when they broke my NGINX proxy manager docker app when they forced took over port 80 & 443 by default. I took this complaint to reddit and they saw a big backlash from other users and they fixed it on the next update 2 weeks later.

        Right now everything is running great. No regrets joining their Kickstarter campaign. The hardware is much better for the price I paid for compared to my Synology NAS’es.
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      72. I picked up the DXP2800 because it was on a really good sale and I was very curious. Not too bad. I’m running 6 dockers on it so far plus media storage/serving. As for remote access I have that completely off. They are too new to trust in that regard. Roll your own remote access if you need it.
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      73. My NAS at the moment is Raspberry Pi5 with Open Media Vault for cold storage works like a dream.
        Just ordered a 2.5Gbe adapter and hopefully will improve reading and writing just a bit more.
        I was thinking of getting a proper NAS with 10Gbe all SSD but realised I don’t need it.
        10Gbe is not even fast anymore compared to my 4TB Samsung 990 Pro project drive inside my PC.
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      74. Great year in review video. I recently picked one of these up last week and so far so good. The only thing I wish you would have talked about is the ability to bridge the connection between the 10g port and the 2.5 G port on the back of the gas which is really great because if you buy one of these all you need is a 10g network card and you don’t have to buy a 10g switch.
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      78. Ugreen dxp4800 plus or terramaster f4-424 pro? There is just 8€ difference so the price shouldn’t be a factor. The biggest difference is the processor and the design.
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      81. My first real NAS was/is the DXP4800Plus and so far I am very happy with it. A week after getting it I dropped about $75 and upped the memory from 8GB to 32. Could have went all the way to 64 but had no need -shoot I didn’t even “have” to go to 32 either but felt like it. UGreen has no blatant propitiatory hardware requirements for memory of hard drives.
        If I have issues with software it is with the (lack of) apps for Android, and assuming iphone as well, to do regular specific backups.
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      82. I picked up a UGreen 2 Bay on Amazon Spring Deals today. I’ve been carefully considered Synology and the others, and I just think Synology are going in the wrong direction and UGreen have A tier hardware, software is in a good place (not amazing, but good) with updates I’m sure on the way. We’ll see once I start using it but I’m pretty happy with my purchase so far.
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      83. Has the power consumption been fixed? Heard they had high idle and HDD never slept. Do they go below 10-15W like Synology can? Speaking about DXP4800 (non plus)
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      84. I’ve loved my 4800 Plus but I definitely have out grown it and am looking to sell it, will probably end up doing a DIY Solution instead but still a solid starter NAS IMO
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      86. Coming from a Synology DS918+, I’ve been using the DXP6800 Pro for a little over a month now after scrapping plans to build a NAS from scratch. After all the reviews I’ve read and watched, I figured I’d run the UGREEN as a compliment to the Synology NAS I already had. After only a couple days of familiarizing myself with UGOS and working deeper with Docker containers, I migrated all of my Docker containers and data from the DS918+ to the UGREEN and I’ve been more than happy with the performance bump of the processor and added RAM (64GB, kinda overkill but lots of headroom).

        Anyone that’s buying this NAS for the purpose of setting up containers like Plex, Immich, etc really needs to just bear down and familiarize themselves with standing up native Docker containers because the majority of apps UGOS offers natively are based off Docker containerization anyways, considering Docker is a prerequisite for most apps.

        All in all, I’m pretty satisfied with the build quality and value proposition from UGREEN. Some more security features would be welcome. As all the reviewers mentioned, the 2FA offering was MUCH needed.
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      88. Got a 423+ and need more drives so I am tempted to get the DXP8800 Plus.

        I really just use them for PLEX and file storage so I’m sure it’s overkill.
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      91. Has anyone found a solution to passing through the two identical sata controllers on the top model the 8800 plus without it you can’t pass through the 8 HDD properly in proxmox. You can only pass 1 Sata controller
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      92. Coming from Synology, I have been pleased, primarily with the hardware. I knew what I was getting with the software, largely thanks to your channel. The fact that I can throw on TrueNas or Unraid made this a pretty easy decision. However, I decided to give the software a chance and have been providing feedback. I use plenty of dockers, and I am familiar with it, so functionality wise it has not been a problem. However, if you are not as familiar with it, then that will limit the capabilities of this device for now until they get more one-click apps. I still have my old Synology and using it as a backup system for now, but I am quite pleased where Ugreen is for such a young device and OS.
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      99. Wow. Three different channels just dropped their one year follow up videos. Just a coincidence, right? ???? Oops. Make that four channels. I kid. I really do appreciate your channel and your sense of humor.
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