Synology DSM vs QNAP QTS NAS 2021 Part I – The GUI, Control, Customization and Brand Focus

Synology DSM vs QNAP QTS NAS Software & Hardware Comparison

If you are looking at buying a new NAS drive (either as a first-time buyer or you can considering jumping from one brand to another), then the software that brands like Synology and QNAP include with your NAS purchase is always going to be an area of consideration. Many people just take for granted that the NAS system they buy will have ‘some kind of software’ included and that is enough to swing it for them to choose one NAS brand or the other. However, the reality is that QNAP and Synology are actually incredibly different systems in terms of the software design, priority of use, how that impacts the learning curve to the end-user and ultimately how suitable it will be for your needs. Even if you are a NAS Buyer that is going to mostly/exclusively use 3rd party software on your PC/Mac/Network Media hardware – you will still need to interact with the NAS software and graphical user interface (GUI) at the start and from time to time. So, although I have compared these two brands many, many times in the past, I rarely compare their software. This is because it evolves incredibly quickly and something set in stone today might well have changed within a month! So, let’s go through each of these popular NAS software systems and see how they compare, their strengths, their weaknesses and see if we can figure out which one is best for you!

Important – This is PART I of a three-part guide where I will compare the Synology NAS and QNAP NAS Platform on their software, their hardware and give you a better idea of how each brand tackles all the modern elements of network-attached storage in 2021/2022. This guide primarily covered Synology DSM 6.2 and QNAP QTS 4.5, however, DSM 7.0 and QuTS Hero will be referenced where appropriate. Despite the latter two platforms being available in beta at the time of writing or only higher-tier devices, I wanted to focus on the former as they are the ones that a larger number of users have used or will be using in the near future.

LINK to PART II – Storage Control, Mobile Apps and Multimedia

LINK to PART III – Backup Tools, Surveillance, Virtual Machines and Conclusion

Synology DSM vs QNAP QTS NAS Software – Priorities

Before I go any further into this comparison of Synology DSM and QNAP QTS, it is worth just briefly talking about the company priorities of each and how this impacts their software, hardware and usability between different users. In short, Synology seemingly has three consistent core brand traits.

Synology NAS Brand and DSM Focus

First Party Priority in Hardware and Software – If they have a software/hardware tool that can do the same as a 3rd party alternative, they will always prioritize their own. In some cases (eg VMs, Cloud services, etc) they will also allow 3rd party support, but the clear emphasis on their own products in bare metal or DSM is undeniable. In other cases that will not support 3rd party alternatives, as they build their systems around their own products (eg newer rackmount releases and Synology HDDs, Memory upgrade modules, Synology C2 in HybridShare. etc)

Software Over Hardware – NAS systems are generally treated with a degree of scepticism by PC builders due to their arguable more modest specifications (CPU, Memory, etc) for the price tag. Although this is something that can be argued against with the fact that NAS are 24×7 systems that are storage prioritized, the Synology NAS systems do typically arrive with more modest specs than others (1Gbe for the most part, fewer upgrade options – especially in the 3rd party). The biggest reason for this is because the Synology NAS solutions are a much more software+hardware combined package than any other brand, with Synology investing considerably more in their software than anyone else. Later in the article, I will go through some stand out apps from them, but there is no denying that Synology PRIMARILY focuses on software and then get to work making sure the hardware in their systems can make the most of it.

Hiding/Removing Some Configuration/Customization options for Performance & Stability – This is likely the biggest area of contention for buyers of Synology NAS servers. The DSM platform is an incredibly slick system that (especially for something that you are accessing remotely over the network/internet) is fantastically responsive. Indeed, it is often easy to forget that the GUI and assets that you are managing are not local. Although a lot of credit has to be given to Synology for their R&D, it is also worth remembering that this is achieved in a number of hidden ways that people are less keen on. On the good side, they do this with intelligent memory caching and flushing all the time (with the system using more memory than strictly needed if it is available, then quickly flushing/emptying it when more current RAM demands rise), as well as (particularly in DSM 7) much better browser-based WebSocket tweaking than any other brands to increase latency and responsiveness. However, they also achieve this by forcing some (not all) applications to work from strict indexing rules (i.e files and resources you want to access for X application need to be in PRECISELY this directory and no other). So, sometimes using a certain first-party app (eg Synology Moments/Photos) mean you cannot store your data in any other location without missing out. Additionally, deeper levels of control and customization on some applications and services will be unavailable, so the high performing (if fractionally rigid) system software can operate as fast as possible. Most users will not even notice these things and unless you are a particularly adept IT enthusiast or run an especially nuanced network at work, these things can be forgiven by most.

QNAP on the other hand, although similar in a number of ways has a broader and more open platform. This typically means that a user who wants to create an especially bespoke setup, has lesser-known file formats to content with, wants to use their own software (with the NAS as a storage target) or just like to ‘have it their own way’ might prefer the QNAP QTS NAS ecosystem. Their brand priorities can be summarized as:

QNAP NAS Brand and QTS Focus

Balanced 1st Party and 3rd Party Software – You definitely get the feeling very early on when using QNAP NAS QTS software that they are trying to support as many types of user and utilities as possible – something that can come across as either incredibly versatile or a bit of a bombardment! QNAP and QTS have plenty of first-party applications included in the price of the NAS hardware (ranging from file management, smart multimedia management and backups, to business class services in VMs, Surveillance and Cloud Hybrid/Gateway tools to cover just a portion of them), but their support of 3rd party storage systems, software and being able to adapt to them is a big part of why some users choose them over Synology. The arguable rigid structure of Synology that maintains stability at the occasional cost of flexibility is absent here in favour of a much more open playing field for the end-user to shape the system towards their existing hardware/software. Just don’t expect it to be as easy in 1-2-3.

First To Release NAS Hardware – If you were to look at some of the BIGGEST innovations in the last 5 years of network-attached storage, then 95% of them were done by QNAP first! Late last year we saw  QNAP unveil the TS-2490FU All NVMe U.2 and ZFS rackmount whilst everyone else in NAS was still pushing SATA/SAS EXT4/BTRFS solutions, QNAP introduced combined 10Gbe and NVMe SSD Combo cards first in their QM2 series, and QNAP changed the editing experience for many professional in video post-production with Thunderbolt-enabled NAS – in short, QNAP has been the first to the punch for most fo the game-changer in NAS as we know if for years. However, this is not always the best foot forward and some of their ‘first to the market’ innovations have taken time to really reach their peak. By that, I mean that some solutions arrive on the market in a somewhat barebones form that gets fleshed out over time, or is released in a form that (12-18 months later when brands like Synology jump on board) look limited/rough around the edges. QNAP are STILL the most innovative brand on the market, but occasionally a few of the more groundbreaking hardware could stand to be in the oven for a little longer. Below is an excellent example of this in how each brand approached 10G+NVMe combo cards, with the QNAP QM2 card and the Synology E10M20-T1 – released almost 18months+ apart, but with very, VERY clear build differences

Software Development On the Fly – Very similar to the hardware releases from QNAP getting there before everyone else (though a touch less polished), the same can be said for the application and service. However, the main difference is that 1) the software is included in the cost of your NAS, not a paid add-on/release and 2) these software innovations can be marginally excused with the label ‘beta’. On the one hand, the fact that QNAP has one of the most open and available beta programs allows users to experiment/test these new innovations very early and therefore take advantage of the benefits super early. On the other hand, that means that you can/will introduce quite a lot of beta software into your system – something that business users will be somewhat reluctant to do. Betas and Trials in NAS software (like any other platform for that matter) ARE a good thing and this has led to QNAP having a lot of services very early. Such as QNAP HybridMount, a hybrid cloud/NAS mounting system (not connect/sync, but actual localized integrated cloud storage) that allows you to bolt-on cloud storage like Google Drive, OneDrive, DropBox, etc and access with your NAS app services. Likewise, vJBOD allows you to bolt your NAS storage to a bigger storage platform like AWS, Google Cloud, Azure, Backblaze, etc and allows a cross-platform hybrid storage solution for an enterprise user. The list can go on for ages (QVR Face AI-Powered surveillance, BoXafe Cloud service sync with Google Workspace and Office 365, ZFS equipped QuTS Hero for systems that to-date only had EXT4, DA Drive Analyzer for enhanced drive health and failure prediction and more), ALL of these tools were in Beta for an extensive length of time (or still are) and although that means earlier access, this can sometimes result in a less cohesive platform compared with the controlled smoothness of Synology and DSM, which Does use Betas and Trials, but in a much, MUCH more controlled and limited fashion (eg DSM 7.0 beta).

The idea of Synology keeping thing concise/easier to understand (if a little limited to adapt) and QNAP giving you as much information and control as possible (occasionally to its own detriment) is a theme you are going to see over and over again when comparing DSM and QTS. In the past, I would often compare them like this: Synology is more like Console Gaming platforms (Playstation, XBox, Nintendo Switch, etc) and QNAP is more like PC ‘master race’ gamers. Synology/Console is a much more fixed and stable platform, games will have FPS locked by high, little mod/customization, higher price tag typically, BUT are much more reliable, have more uniform shared experiences and ultimately result in a smoother experience. QNAP/PC gaming on the other hand can require a higher learning curve for the components, require a little more configuration and results can differ from user to user (based on their hardware environment) BUT is better value for money, can result in SIGNIFICANTLY better performance and is considerably more adaptable and flexible. There are pros and cons on either side but the end-users expectations and willingness to invest in the setup will dictate a lot of the results!

Why Choose Synology NAS? – Smooth, Accessible, Easy to Learn

Why Choose QNAP NAS? – Adaptable, Capable and Wider Support Options

 

Synology DSM vs QNAP QTS NAS Software – Web-Based GUI

For most users, this will be the first real ways they interact with their new NAS system. The majority of users will access their NAS exclusively via mobile (with Some users evening using a mobile phone to initialize their NAS too – only available on Synology NAS) but to date, you still cannot match the configuration and control options that are available on the web-based GUI for both NAS brands. Synology DSM and QNAP QTS allow the user to access the NAS system over the network (or remotely with 1st party internet access portals in quickconnect and myqnapcloud) and over the years, these have started to resemble full operating system level control panels. Indeed, even though early versions of each looked the same with a different colour palette, now they are as distinct as Mac OS and Windows!

Something between them is always going to be consistent (as it would be foolish to reinvent the wheel and make their system unintuitive) such as the options button at the top left, desktop shortcuts, notifications at the top right, etc. But even a click look at a recent overview of DSM 7.0 in Beta and QuTS Hero will give you a good idea of how QNAP and Synology allow the user to control their system via the web browser.

 

The Synology DSM design feels very similar to that of Mac-based systems (especially in DSM 7.0), whereas the QNAP QTS design feels a little more ‘Android’ in how applications and options are presented. Of the two, I would say that Synology definitely feels a pinch more responsive and reactive to your clicks and mouse/keyboard commands, with QNAP QTS still feeling smooth for a network GUI (but when the screen gets busy, you feel a pinch of delay when flicking between apps and windows. QNAP QTS counters this by providing much more information on each screen (both graphical and analytical) that saves time selecting numerous areas of interest for the answer to your query as found in DSM from time to time. Of course, depending on your skill level or desire for clarity – this can be both a blessing and a curse. For example – the resource monitor on the Synology DSM software is concise, breaks the display into CPU+MEMORY+DISK+Bandwidth and if you want a little more information, you can dig a little deeper into each (with a lite CPU+Memory bar visible on the desktop at all times).

The QNAP QTS Resource monitor on the other hand provides a greater degree of information straight off the bat, allowing you to dig considerably deeper into the background processes (monitor/close as appropriate), but still providing more information per screen than any on the Synology DSM platform. Even the on-screen default resource monitor (clicking the speedometer dial at desktop) is more detailed than the actual DSM Resource monitor primary screen. If you are easily intimidated or just want to know how much memory ‘X’ app is using, then the QNAP offering will seem very ‘TMI’. However for those of you who use the resource monitor to see how far they can push the system, find out how much the system vs apps are using, troubleshoot or want to kill background processes – the QNAP Resource monitor will be exceptionally handy.

The logic that both Synology and QNAP provide to the end-user even in something as arguable pedestrian as a task manager will give you a decent idea of how they will be for you in practically every interaction moving forward. Below is a video on how each system compares in its graphical user interface, configuration and initial setup (users, folders, shares, etc):

In short, it comes back to that idea of control and customization. The Synology DSM Control is going to appeal more to new NAS users and those who want the system to just-shut-up-and-do-its-job! Whereas the QNAP QTS platform will throw more information (sometimes too much!) at you in the hopes that you can create a more bespoke and controllable environment.

Why Choose Synology NAS? – Easy to Use and Intuative

Why Choose QNAP NAS? – Better Analytics and Control

 

Click Below for PART II – Storage Control, Mobile Apps and Multimedia

 

 

Why Choose Synology NAS?

Better Surveillance Software

More Intuative and User-Friendly Design

EXCELLENT 1st Party Alternative Apps to Existing 3rd Party Tools

(including Synology Chat, Mail, Office, Drive, Calendar and more)

Greater Support/Migration with VMware & Hyper-V

Better Redundant System Options (SHA)

Greater Support on Amazon Home Hardware

Synology Hybrid RAID for flexibility in Media Upgrades

BTRFS on Most systems

Longer Warranty Available on More Systems

First Party SSD and HDDs Available

Typically Quieter Operation

If you are thinking of buying a Synology NAS, please use the links below

Why Choose QNAP NAS?

Better 1st Party/Hosting Virtual Machines

Better Plex Media Server NAS

More Adaptable and Customizable

Wider Support of Surveillance using AI Recognition

EXCELLENT KVM Support

More Camera Licenses

ZFS or EXT4 File System Choice on many systems now

2.5Gbe Network Interfaces at 1Gbe Cost

Allows NVMe SSD Storage Pools and Volumes

Support of QTier for intelligent Data storage for Access

Greater 1st and 3rd Party Hardware Upgrade Compatibility

(including Graphics Cards, WiFi 6 and Thunderbolt)

If you are thinking of buying a QNAP NAS, please use the links below

 

 

Need More Help Choosing Between Synology or QNAP NAS?

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      35 thoughts on “Synology DSM vs QNAP QTS NAS 2021 Part I – The GUI, Control, Customization and Brand Focus

      1. Looking at a Qnap TL-D8000S for around 700€ with free shipping. Should i buy one of these units?I’m planning to use it as a “file dumpster” for video clips and game file backups, photos and some other nonsense.
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      2. What you say (2:30) about QNAP bringing to market features that aren’t fully supported is an understatement. I have 3 stories to demonstrate my point. The most recent is qts5’s purported support of TCG Emterprise drives. I purchased such a drive. qnap refuses to enable SED on it even though it recognizes it as an SED. Turns out, they tested their new feature with exactly one drive brand. Did they intentionally cripple their software? Did they decide not to try drives by Seagate or Toshiba? Who knows.

        Another example is Qtiering. It’s a wonderful concept, dynamically storing files or blocks on faster or slower hardware depending on usage. The problem begins with requiring all such drives being in the same chassis. Have an expansion bay? No tiering across it! what good is it when USB outperforms SATA but they block expansions from using tiering.

        I have a few more examples.
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      3. For example, when the initial setup only uses a 6TB hard disk with SHR RAID type. Then in the future we will add another 6TB hard drive, do we have to set RAID settings again when adding a hard drive or will it automatically become SHR and be allocated for protection?
        I have DS420+ with DSM 7.1
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      4. worst upgrade I have ever done. All DSM 7 has done is regress features and disabled the ability for the user to do anything to upgrade performance. Can’t even use a 2.5 gb ethernet dongle anymore. A pox on Synology! If you want to do anything with the usb ports, stick with 6.2.4 and don’t upgrade – Synology has pulled all copies of DSM 6 from their servers for the 920+ , so remember to keep those upgrade files, don’t delete them after upgrading if you do it.
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      5. This video tutorial is from 2020, and since then, DSM 7 has been released. Even more polished and refined User Interface on Synology NAS, which makes Synology a big winner, in my opinion.

        For all Apple fans, Synology seems like a company that could have been acquired by Apple. Same care on the user experience, to make it simple with more advanced options under the hood, but quite hidden, a slow pace for updating the system.

        On the negative side, Synology gets greedier and greedier on hardware and wants to retain more control, hence their difficulties in maintaining a hard drive compatibility list and selling their own hardware.
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      6. 8:41 Personally I think that is the strength of a NAS. The N is for Network. Note that I use the word ‘data’, which can be any file: audio, video, photo’s…
        – Good for when multiple people work on the same data
        – Good for if you want to acces – and work with your data from any location in the world
        Not for ‘backing up’. There are plenty of 16+ Tb external drives to back your files up locally. Some with Mirror Raid if you want redundancy.
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      7. This looks great, however its now 2022 and I’m looking to get a Synology DS1821+ With I understand DSM 9.x. Any chance of a newer series (or are the differences still not that great to 7.0)?
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      8. I’ve only ever used Synology, but truth be known , the GUI always irked me.
        Based on what i’ve seen, the upfront approach of Qnap suits my brain much better.
        Given the way Qnap hardware stands, i will consider adding Qnap devices going forward
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      9. Just started looking into purchasing something like this for my massive music collection. I have several terabytes of music that I’ve been wanting to have all of it in 1 central location instead of multiple hard drives. Which one would you suggest ????
        I have well over 15 tb spread throughout multiple external HDs. And just wanting to be able to have access to everything at once, so I can minimize some of the duplicates & clutter that I have, digitally.
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      10. While I liie the QNAP NAS and it has been dead reliable, I also like the BROBO from two aspects
        1, the ability to plug in a drive without the need of a cassette, 2. the use os mSATA as a memory buffer. I feel QNAP could easily add these features and if done correctly could actually save in their cost to produce. The addition of the fifth drive adds to the drive pool, and the mSATA with is easily accessible adds to the ability to add additional memory where it can be utilized in buffering. The Down Side to me of the DROBO is the lack of updates to keep the NAS up to date.
        This has been a hallmark of the QNAP as it is kept up to date. How ever I am disappointed in that QNAP has removed the USENET features and applications from their applications..
        Construction wise the QNAP is a much cheaper system, as it appears to use an off the shelf board and adapted the board to use as a NAS rather than a purpose built board (TS451+) access to the second Memory board is a total disassemble, however once you have access running 16GB of RAM is a no brainer. QNAP seems to be more approachable but no more responsive than other NAS producers like DROBO and SYNEROLOGY As the local resident IDIOT I appreciate your Guides and wish I had found your articles prior to my purchase.
        I still have some difficulty setting up the email notification as it drops the SMTP server.
        However we have managed to share our PLEX library with one friend which is good as he has the identical QNAP NAS
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      11. I bought three TS1635’s on the company dime. Bought for special projects of bringing a whole bunch of data, where the amount was ” about ..” x tens of terabytes each. For the purpose, the units worked well. None failed. We utilized them to move that data across thousands of miles overnight. The machines were officially retired, but still running. Those were purchased in early 2018. The devices were selected because it was 10 gigabit capable, had sufficient capacity for the intended quantity of data to be moved, could be encrypted, and shipped in a relatively small box, and it was raid 6, in case a drive failed in the course of shipping. The alternative was to buy another EMC SAN, put it in location A, copy the data over, and then ship the entire SAN to the final destination. Uh, we’ll try the QNAP.. 😉
        Being in IT, the only quibble I had- wasn’t with the NAS, but our company’s inability to provide an effective way to back them up; that’s the real reason the machines weren’t used elsewhere.
        In any corporate environment, if it can’t be backed up, it does not belong in the environment. That’s VERY IMPORTANT.
        Sadly, I still think that the devices were often faster than the 135 disk SAN we had; and definitely faster than the 48 disk Compellent and these devices, albeit only 36 raw TB, well, the machines did fairly well. But then, I didn’t have 150 virtual machines running on the QNAPs either. Each, with 16 disks, were about $3500; In the datacenter, we also had a $50,000+ Dell Compellent and a $600,000 EMC SAN.
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      12. please do your research and DONT BUY QNAP, they have ransomware attacking their system continuously, and their security is useless, but not as useless as their customer support!!!
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      13. I moved from Drobo to synology. I am not an IT guy. But we had a rogue IT guy that turned out to be awful. He replaced our storage with Drobo. Then it went horribly wrong. He got fired before doing a lot of harm and I moved to synology. I am so glad I did. I did at one point have a problem with one of the synology NAS. They were so great. Drobo, not interested unless you pay more to fix their shit hardware. Bearing in mind, I sent one back to be repaired, they sent it back, with no changes at all. They are the utter lowlife of the NAS world. Synology were awesome. They dialed in, were talking to me, from the US, and helped me, big time. Drobo? Couldn’t give a damn. Just wanted more money.
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      14. Can you, or someone, please explain why we are being totally ripped off by these NAS companies? These are small plastic, mostly empty, boxes with tiny boards inside, mostly using free OS’s, so WHY are they so SO expensive?? These things shoud be, at least, 25% of what they actually are. A 2-bay NAS enclosure should be under £100. I can so absolutely no reason whatsoever for the expense of these tiny boxes with very little inside them! This is the biggest rip off in the whole PC indusrtry IMO. One can buy a whole, complete running PC for LESS than these tiny empty boxes!

        C’mon Synology/QNAP et al – give us the reasons for ripping us off so convincingly – just because you can, is not good enough. Why aren’t more people on board with this? Has no-one else noticed this legalised stealing?
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      15. I have a question. I accidentally put my hard drive in the wrong order. Instead of 123 of my nas bay , it’s 312, my setup is SHR. If I powered down my nas and place it back in the correct order will this crash my nas?
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      16. 1.Log center cant be modified or set to exclude users or certain things you dont want logged.

        2.It is not compatible with DScloud anymore so you cant sync to mobile like you can do on DSM6 with the DSCloud app from Synology but you can use the Synology Package Center to download Resilio Sync or Good Sync but you have to pay a monthly/yearly fee for every user.

        Unlike Qnap when you buy your hardware, you arent forced to pay for syncing from and to your own hardware.

        With that said there is still a solution using Webdav to-way Nas-pc with Raidrive but you have to pay for software for Pro features.

        Mobile sync: Use Foldersync to-way Mobile-Nas, but you have to pay for software for Pro features.

        So far as i am aware of limitations using Synology DSM7 when it comes to syncing —> If you want Pro features or you want to use your Nas without reaching out to third-part software without paying extra fees it is recommended to switch to other Nas brands for me i feel Qnap has been working using 30 users for Laptop/Pc/Mac/Android/Iphone all Apps/Software working perfect Pro features without paying extra fee´s or forced to use third-part tools total control for Log center, File-Folder, Photo, Video, Virtualization, Web-sites and so much more.

        Other annoying difference i had with Synology i had was this—> i had to make a ticket to find out i cant use Synology Mobile App DS Cloud or that one cant choose what Synology Package-Log Center loggs, it wont let you choose to include, exclude or to delete certain logg if you press Clear button on the loggs that are in “Files downloaded” it deletes all, if you clear “user logins” it deletes all that and you cant revert the deletion.
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      17. Upgraded my DS718+ from DSM6 to DSM7 and Rack servers on the company, now we cant have a good Two-way sync option, Mobile<-->Laptop/pc<-->Synology nas, support has been dropped for the DS Cloud Mobile app wich our IT engineer realized after upgrade.

        I can not downgrade DSM version back to DSM6, for private and company usage looked into the solutions
        available at DSM7—> Resilio Sync also Good Sync and my conclusion besides for paying for your synology hardware + network and changing your hdd 2-4 years you also have to pay a monthly/yearly cost per user for using Resilio, Good sync for syncing to or from Mobile devices.

        Ive contacted Synology support.
        Synology Support says: i recommend other brands for your Mobile syncing part of nas usage we have dropped DSCloud app support for DSM7, cant help with a downgrade.
        So now its Qnap Quts Hero we use for home and at company for everything…

        The synology hardware at home and at company is used as a playground/testing, will be given away at a company contest next year.
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      18. To anyone I’am thinking of buying a nas system to make things easier I stream movies and tv shows I have need something powerfull enough to run 2 4k movies at the sametime I have pc with planty of power with debian but its a pain to setup what should I do? can someone give their thoughts. Thanks
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      19. Recently decided to implement a NAS on my home network so have been researching vendors, key features and trends. No surprise, Synology emerges as offering some of the best solutions. Hardware is good and software seems the best. I doubt that I will buy one. WHAT???

        It is Synology’s business mentality which I feel is not user friendly, on full display with the recent “J” Series / BTRFS debacle and the strategy of moving towards a closed proprietary platform. All because Synology wants to control it user base so that it can extract and extort, no matter how trivial the issue.
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      20. Been watching a ton of your videos since I subbed about a week or so ago. Settled on getting a DS1520+. Saw some talk about the DSM 7.0 software. But I’d really like to see some in depth coverage of what’s actually in the software and the different things it can do for the user or home user. If the great software is a focal point of Synology NAS then it be great to know some the big things it can do.
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